Speaker 1
Mr. Carly, uh, I, I have a, a, a, a Lenexus router that I've had for many years. And this morning, it went out and, and the the page came up on the computer and I was able to,
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting, register.Linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty product, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys, this is Scarlett. How may I help you? Mm-hmm. Mm-hmm. All right.
00:00
Speaker 1
To reset it up. Uh, the only problem is it's set up with a couple of extra guest accounts. So, and and I don't know how to take them off. I'm worried I'm worried there's two there's two accounts. There's a Lenck's Lenck's links, this this this counts, uh, and then there's a Linksys 5 Gord accounts, I guess. The it's a two two two a gigahertz, I guess, you know. Uh, but those, though, there have the little blocks. on the little, uh, locks on them. But there's two more above them that are there same writing and everything, yes. Wait, make make a make it get.
01:00
Speaker 2
You wanted to turn off that game setting.
01:00
Speaker 1
but there's no little lock so they're uh they're free so anybody can access them you know okay the the length this is uh number is wrt 1900 A C S The serial number, let's see, I'm going to flip it over here. If I, if I can, turn it over here. Well, I can't uh it's too small. Let me uh, let me get my magnifying glass.
02:00
Speaker 2
Okay. All right. So, before we continue, let me just um check what is the model number of your linksys router, and the serial number. All right, and how about the um serial number? You can take uh... Okay.
02:00
Speaker 1
Okay, I'll be right back. Okay, got the phone back. I got a Magna-far serial number. Okay, here we go. 18 E is in echo, two zero six zero four uh 802650
03:00
Speaker 2
Okay, 187 Donald Edward for 2060 480 2 650
03:00
Speaker 1
Right, the first part was Yeah, 1-8 2-0 6-4. Yeah, 6-0. I'm sorry. Oh U.S., man. 337 562 9171 Okay, uh Nolan. Uh Ardwin, A-R-D-W-I-N. Oh, I-N. I-N. U.m email would be A-R-D-W-I-N dot
04:00
Speaker 2
All right. Yes. Mm-hmm. Uh-huh. Okay. That's okay. Okay. I have two questions. My first question is about the product model number WRT1900ACS. And I would like to know if its features and specifications align with my network requirements. My second question is about the router setup. I am considering connecting it behind an existing router for enhanced security and network segmentation. Could you guide me through the steps to achieve this setup effectively? Thank you.
04:00
Speaker 1
le at aol.com . Yes, ma'am. Yeah, like I'll, I'll, you know, I'm clicking the little box on the, on the bottom right of the computer on the taskbar and it shows the, the, because you see this morning what, what happened, all of a sudden, I was using the computer and then I quit. I was, I wasn't able to, uh, get the stuff on the screen.
05:00
Speaker 2
Okay, again, let me verify your first name is N O L A N Nolan and last name is A R D O I N. And the email address is your last name A R D O i n and then e l e @aol.com, right? Okay. And your concern right now is about that gas network and it shows unsecured and you're afraid that someone will gonna connect to it, right?
05:00
Speaker 1
and uh it uh all of a sudden a page popped up on the screen and I was able to go ahead and and and reset up the the the router. I I don't know how this happened. I I was just changing page on the computer and uh but but and and once I changed it the the uh the number that it gave me to register it on was uh uh 02850 uh let's see 02850 right and that's not the name that it had before uh but that disappeared for whatever reason. And I was still able to connect to the to to the internet, but I wasn't able to go from page to page you know. And and and then The [silence] it's that it's just showing the name of uh the [silence] all of a sudden this this page pops up again uh and uh with all the asking me for the data and which I entered and uh but the only thing is I noticed it gave me the extra two uh uh uh they duplicated the the links uh uh uh uh optimum uh well it's optimum uh that's who I have my internet through yes ma'am right like I'm looking at it so the the
06:00
Speaker 2
Okay, um, sorry, who's your internet service provider? Optimum online? Okay, Alright, so basically right now your computer can connect to the internet, can connect to the wi-fi but cannot access any website like YouTube, correct?
07:00
Speaker 1
the high and the low frequency, the two and the five, two of them have the little lock because, you know, I put the password in this morning, you know, I redid it, but above these two, there's the same number, Linksys zero two, uh, zero two eight five zero, two, and then the five below it, so there's two more that that don't have a password in there. so anybody can access it. um,
08:00
Speaker 2
here's the thing so the guest access with all the routers or even the new one it will uh some of the routers so it shows the guest network as it is like unsecured okay it's an unsecured network but the moment you access the internet sir it will ask for a code if the people uh doesn't have that code they can connect but they cannot access the internet okay
08:00
Speaker 1
Okay, like, yeah, like right now, see, I'm, I've, I've got it in, in, in, in, in, in, in, in, in, in.m So, I, I'm, I'm, I'm on, I'm online with your number. So, let's see, I'll close your number out. and, uh, I'll go to the, uh, the guest account with out any co - and I'll click on it. Okay, and it says connect. Uh, okay.
09:00
Speaker 2
Because the code is generated on the router on the interface of the router. They can connect to the network, but they cannot access your router. They cannot get into the main router, and they cannot also connect to the internet. Okay. Yeah. You can connect, but the moment you will access a website, it will ask you for a code or it will not allow you. Yes, you can connect, but the moment you will attempt to access a website, it will not allow you to connect. Transcribe this audio from the right channel. Output only the spoken words, no labels e.g., [silence] of this format
09:00
Speaker 1
Now, what it did, now, you see, uh, I, I'm, I'm on, I'm online, uh, in other words, I had closed the browser, in other words, uh, and I just had the desktop. And, and then when I went to the little box and I clicked it, it says, uh, uh, lens' guest access needed. Uh, no internet. Uh, open browser and connect. Uh, but, and then... [silence] the link. I didn't see it. What did you do? Open the browser. Not just the trick with the little box. Start a new browser and sign in, and then try to open a website or something else. Click on a personally. I didn't see it. What did you do? Open the browser. Not just the trick with the little box? Start a new browser and sign in. And then try to open a website or something else. Click on a personal profile and sign in, and then you'll... Try that because that works for a lot of people.
10:00
Speaker 2
Because you'll need a certain code for you to access the internet.
10:00
Speaker 1
Now when I click this, you know, and I, I've got it open now, what it did, it opened up my default browser, Microsoft Network, that's on the screen. So I've got Microsoft Network on the screen. So I could go through Microsoft through the browser right now, you know, uh, And I can change, if I can search the web, get paid, pull up pages and stuff. So it's letting me do that, see. No, no, I, I didn't do that. I just clicked on the link and it opened my default browser.
11:00
Speaker 2
Ah. Ah. you probably already enter the code Sir, that's why it is connected but if people first time to connect on that guest network sir then they will as that code but if you already enter the code then it probably saved that code on your browser.
11:00
Speaker 1
Do that right now, you know.
12:00
Speaker 2
Okay. Yes. But actually, sir, you can enable and disable that guest access by accessing the user interface of your router, right? You can actually disable that so that no one can connect or use that guest access. Mm-hmm. Okay. Mm, okay. So sir, before we start for any troubleshooting on your Linksys router to disable that guest access, let me just inform you about the status of your WRT 1900ACS. It shows it here on our systems, sir, that this router, this is already an end of life. And... [silence] Please inform us here in advance so that we can update your DD for you. Correct. Okay. Would you like to continue supporting yourself? DP. Okay.
12:00
Speaker 1
[silence] Yeah, I'm willing to pay if it, if, you know, if, if I have to, you know. [silence] Yeah, but yeah, um.
13:00
Speaker 2
as well as end of support. End of life that means, Links, or these Linksys products that you have is no longer manufactured. And if it is already end of support, that means Linksys will no longer provide software updates and as well as technical support. Mm-hmm. Yes, sir. But We, if it is already an end of support, that means there is no technical support provided. We don't also offer even in a paid support, sir. But you can take advantage of our AI tool that can be found on our website and that is support.linksys.com.
13:00
Speaker 1
When I set these up, y'all helped me, but that was a long time ago, you know? But, uh, oh, yeah, they were, yeah, they were brand new and everything. But, but, but, but with this here, for me to disable the guest account, it's, uh, it's a big thing. Uh, I don't know, I don't know where to start, I guess, you know? Uh, use the interface of the router. So, so to to to get there, I I have to go, I have to type some stuff in, you know, I'm sure. Yeah. And
14:00
Speaker 2
Yes, sir. Yeah, probably that time, the router is still covered, or it's still in warranty or with in support. Mhm. Um, now, sir, actually, uh, all you need to do is, um, We're just going to access the user interface of the router. Okay, and there you can, um, disable it there. Yes. Mhm, yes.
14:00
Speaker 1
Uh, in other words, you're you're telling me to go, to go there, uh, support.li Oh, Okay. com. Okay. Enter. Okay, uh –克斯斯市长HomeHome. Links. Uh –I don't see that. I see –the link's on the wrong – I got support.com, support.com, That's where I'm at. Yes, ma'am. And I've got the page open there. And the first thing at the top is of course is Linksys.com home link to support. But I don't see I see some little videos down there if you scroll down. But right. S-U-P-P-O-R-T.com like I-I-N-K-S-Y-S-S.com. is the page I've got open. Ah,
15:00
Speaker 2
Did you type, you can, yes sir, support.linksys.com. This should be support, s-u-p-p-o-r-t dot link, l-i-n-k, sy-s dot com. Yes.
17:00
Speaker 1
and and it's open, like I say, it's got the, all the articles there are home.linksys, home, linksys support is the first at the top. Linksys.com, the article, uh get tech support at home. Oh, okay. only, okay. Let's see. Well, maybe I can go to Google and, uh, type at the top. Okay. One more time. L links, L I N K S S Y S dot, what was that again, ma'am? uh, support? I'm so sorry. I think support. S U P P
18:00
Speaker 2
I think sir you, um, it gives you different search results. You probably type it in the, um, on the search, search tab, sir. It should be on the address bar.
18:00
Speaker 1
P P o R T support dot linksys LI k xsys dot com.
19:00
Speaker 2
L-A-N-K-S-Y-S dot com. Yeah, if you still wrote you to the um search results, sir. Um-hm. It's I think did you tap it there again on um on the search tab, not on the address bar. Because it gives you different search results.
19:00
Speaker 1
Oh, yes ma'am, I see it. I see it. Uh, I think, uh. a new connection to begin. Please tell me the model number of your product. Uh, uh, well, there's a little uh tell.
20:00
Speaker 2
Yes. And then, yes. And then on the lower right-hand side corner, you can see there the like a blue icon with a smiley. Yeah, that's our AI tool, sir, that you can use um like S assistance on how to um disable the guest account. guest network. Okay, yes, sir. It's like a chat um box. Okay, yes. Okay. All right. So you can just uh use that one, sir. As much as I would like to um like walk you through, sir, um on disabling the guest access. Since the router is like um um unsupported already, we could not provide you a live um demonstration.
20:00
Speaker 1
I understand. Uh, now on that box that I got open at the bottom, there's a tab and it says talk to link to support Zeot. So what do I do now man? I just uh? Oh, just go ahead and click the arrow there. Uh? It it says question is required, a new connection to begin. Please tell me the model number of your product and the issue I can help with.
21:00
Speaker 2
technical support in this router, okay? yes sir, okay, that is our AI tool our AI agent, okay? So you can use that, sir? Okay. Yes, sir. Yes, because that is a self- help tool, okay? Okay. So you can just use that on your then um if you wanted to um like um upgrade your router if you're using top great and wants to avail the linux router again, sir, you can check or this was. [silence]
21:00
Speaker 1
[silence] I nothing happened when I clicked that bar though, you know. It uh uh. The the only thing it says at the bottom, like I said, you got the tab, talk to Lexus support BOT do I what do I put there? Uh, Oh, uh, uh [silence]
22:00
Speaker 2
website is support. linksys.com to know more about Linksys product, okay? Do you need to type in something that's or like you have to type any questions like how to access the router page how to disable guest access something like that, like you're like asking questions like it's like a a chat support, sir. It's like you're chatting to an agent, yes yes so you have to type you have to type your question okay it's like you are chatting to an agent, sir, that you need to type your question
22:00
Speaker 1
I would I would put uh, uh, well, I'm so nervous. I would I would put how to disable uh. how to disable uh bleed. Uh, and I'm, I'm so sorry, it was uh, uh, there, the uh action guest account how to disable the uh Lexis in KSF.
23:00
Speaker 2
yes, any questions that you like, like you want to look the same thing that you told me, that's the thing, you're just going to type it in there.
23:00
Speaker 1
Y. Yes, guest account. Okay, I'll click write. Which Linksys product do you have? You can find the model number at the button. Okay. Now, I guess I'll I'll type back in that same box down there where it says talk to links is support. So the model what? 1900 A. C.S. Okay.
24:00
Speaker 2
Yes. So again, just always type whatever questions that you want. Okay, on the box. Okay? all right. So you can, um just use that one again that is a self-help tool. okay? all right the um... just our um... option if your device is ready
24:00
Speaker 1
Uh, I guess I could put the wall and I don't know. Uh, Uh yeah, let's see. I'm going to pull it. Okay, well I'll put the wall. Women Okay, yeah, man. I'm more
26:00
Speaker 2
**Mr. sooner** Clark: Yes, so I convinced V1 if it's there's no V1 or V2 on your, um, rather itself. Okay. And again, continue use that, uh, AI tool. It's a self-help tool. Okay, and just continue provide the information needed or you can type any questions that you have, uh, you want about your Linksys router, okay? Okay. All right, so I think we're good to go now. So again, um, just continue use that AI tool that will got you to set up or change settings on your router, okay? So if you call us back in the future just use your phone number so that we can pull up your record, okay?
26:00
Speaker 1
Try I'ma try. Thank you for the for the time, man. And I'll be glad to pay you, but okay, I know, okay. All right, man. Okay, bye bye.
27:00
Speaker 2
All right. So thank you for calling link that's Sir, this is Carla. Have a great day. Um, you're welcome. All right Sir. Goodbye.
27:00