Speaker 1
[silence] Yes. Good morning. My name is Stephen DBaker. I spent about an hour yesterday with the rep going through my Linus support system here. We ended up getting it online. And as long as the receivers were within uh site of each other, basically they worked. As soon as I moved them out into the location in my building where I have a Ethernet line set up.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self help options available. Please have your serial number ready and stay on the line for assistance. [silence] Hi. Thank you for calling Linksys technical support. My name is Ellie. How can I help you? Uh-huh.
00:00
Speaker 1
They, they stopped working. Um, this morning when I tried to, um, look at the main, um, hub that's plugged into my internet, it does not come up as far as, um, you know, the actual network name, so, I don't know if there's a problem there. I did a reset again and it's not seeming to help, so I need some help, I guess. Uh-huh. Yes. Uh, [silence]
01:00
Speaker 2
Ooh. Ooh. Uh huh. Okay. So just to make sure you everything was successfully set up yesterday. And then suddenly when you try to deploy, like let's say the child node is repeaters and you have an ethernet cable running from the building to the other building. So when you try to turn it on, it was not, um, like it was not working. [silence]
01:00
Speaker 1
Well, it's not getting it, uh, when I look at my, um, application, my internet, um, service, basically, um, it's basically right now it's just showing, uh, one node, um, um, you know, that's working, which I'm assuming, you know, and that that's it's showing the router basically. You know, when I look at it, it shows the router and then in parentheses it's got three dots at, at the router, so, um, but it doesn't show the other two. So, I don't know if, um, I have to do a reset while they're in place out in the building because it would be like basically, it'd be like if they're sitting right next to the unit if they're all on the same network. I don't know if that would do it.
02:00
Speaker 2
Uh-huh, uh-huh. I guess.
02:00
Speaker 1
𝗡𝗼𝗱, they're out in the building right now. But they're but. Yep. Yes, they're plugged in, correct. Right. It's a it's a solid blue. The the Wi-Fi name what the Wi-Fi name pro the mod me now I'm [silence].
03:00
Speaker 2
you we can actually do it like you know like that but uh right now, but right now like at this very moment, the two other lynx routers uh router is sitting beside the parent and there is an Ethernet cable um for to the both of them okay okay so uh how about we focus first on the main one so on the main one what is the LED light that you can see coming from the uh first one coming from the main uh router uh links this router uh can you check uh by the way did you customize the uh wifi name before um on this one yesterday uh
03:00
Speaker 1
getting where I'm getting it from as a is a uh... Wi-Fi router from spectrum. Oh, sure it would be trout springs node one. correct. I'm on that network with my phone, yes. But when I look at all my networks, I don't see the the, like I did yesterday I don't see the the setup D35 I don't see that showing up on other networks.
04:00
Speaker 2
Yeah. OK, um, it's not that one, but what is the network name that you set up for Linksys? Right. training node one. Can you see that network as of the moment or no? OK, you're on that network. Other two.
04:00
Speaker 1
right? So it's plugged in right now. It is plugged in right now to it. I don't have that many people here right now. So that I don't know
05:00
Speaker 2
Okay. So and then uh just to make sure the other two child node will act as a repeater of this uh of this first one right? So can you please um put back the Ethernet cable that should be uh running from the parent to the other two child node that you just deployed on um two different location. And the main one. Okay um this might gonna be a little hassle for you but can you or can you ask someone to stand by on the uh two different location? Like you know the location of the other child node and the location of the other one as well.What's your name?
05:00
Speaker 1
All right. All right, already did that this morning. I mean, I it's going to take a little bit for me to go out there and get them, bring them in, unplug them, get them all set back up again. So it's going to take me probably 56 minutes to get out there and unplug everything and bring it all back in and plug them all back in. It's going to take a little bit. But
06:00
Speaker 2
It looks like there is no audio to transcribe. Please ensure that the audio file is selected correctly.
06:00
Speaker 1
for both of them that are in the building. All right. Yeah, it's going to take it's going to take, no. It's going to take me a couple of minutes to go out into the building and remove the two child nodes and bring them back in the house to the parent and re-plug everything back in. I said, I already did that this morning, reset them. They came back on, and now I'm still having the the issue. So it's this is extremely frustrating that, you know, I spent an hour yesterday
07:00
Speaker 2
just grab the power chord and the Linksys router. Just those two. Okay, uh, yeah, both of them, they should be in the same building with a parent right now. I guess we need to check if they are getting the same signal. So, though you mentioned it will take for like six minutes. Just leave the phone there and then I'll be. I'll be, uh-huh.
07:00
Speaker 1
I've been doing this and now I'm back right back to square one. So I'm I'm getting a little frustrated with this whole thing. I've got an, a laptop, yes. All right, let me go get it. Hold on.
08:00
Speaker 2
I do really apologize for the one but how about with this one, Steven, do you have an available ipad or a laptop right now though we can use? OK, let's make use of that laptop. Please make sure that this is laptop is connected to the Linksys router's network, please.
08:00
Speaker 1
Okay, so can you hear me? Right, so I have my laptop connected to Trout Springs Node 1 like a Google for a tab.
09:00
Speaker 2
Yes, I can hear you. Okay. That's perfect. And then, uh, Stephen, please open a browser. Yeah, uh, any browser.
09:00
Speaker 1
Okay. Okay. Okay. Okay. Okay. Warning. security risk. something doesn't look right. go back or advanced. Okay. Okay. So it's got it says there's a spectrum router information. [silence]
10:00
Speaker 2
really have links coming i mean any browser that you have okay now on the url ball or on the address bar type in 192 161.168.11 and then just proceed or press enter advanced advanced and then proceed to 192 too 168.1.1
10:00
Speaker 1
Yes, uh, so it's, uh, underscore velox setup D 35. Uh, can I see the Wi-Fi name? Um,
11:00
Speaker 2
A spectrum router information. So I believe that the Laptop is still connected to your spectrum router, not on the Link list. Because when you when the Laptop is connected, it should be something like you set up. But can you try to turn it upside down. The main router and see the default Wi-Fi name of this one. It should be start with __setup. Mhm. Can you see this Wi-Fi name from your laptop? Yes. Can you see this? No. No. No.
11:00
Speaker 1
No, it's not there. It's, it's just, uh, basically it's got a, uh, I don't know, a URL code scan type thing symbol and then it's got internet status connected, cloud status connected, and then their IV4, IPV6, Mac, serial number, model, version, powersource, uh, that's it. Oh no. 192.168.1.1, then it says slash CGI dash bin slash indexCGI. Oc- okay. It's opening the browsers. H. T. T. P. http. Slash. For. PP. http. No. go back. http. All over again forward slash forward slash Yep
12:00
Speaker 2
Yeah, so http://h t t p MyRouter1982. local. [silence]
13:00
Speaker 1
okay now when I hit enter okay it says unable to connect try again I'm trying again unable to connect no no I don't why don't we try that one more time
14:00
Speaker 2
Dumbrouter.local. Yeah. do you have a spare or an available ethernet cable right now? just by the well this no. Oh yeah.
14:00
Speaker 1
that local one, one more time here. Uh, that was 192.168.0.80 .Http. S, colon, f, forward slash forward slash. how, and then what? Yep. Right. I'll try it again, just to make sure that it says, now it says um, to access, your Linksys router settings, ensure your device is connected. Your home router, bro, right, now, sorry now it says, um, to access your Linksys router settings, ensure your device is connected. Your home router, bro, wi-Fi or via Ethernet cable. Turn on your computer or mobile device, now it says, and connect. Before you begin, make sure both. Your router and your computer or phone or are correctly connected. Okay. And started. Verify your router's. IP address.
15:00
Speaker 2
so already, that's HTTPT дней spell is um the spelling is Hector song do Tango Peter and then call yes my router my router local one word my router local yes.
15:00
Speaker 1
Sure, I mean we have a blue light on it right now, but, um, you know, it just doesn't fit. Yeah, there's a physical cord that runs from the router to the internet connection plugged in, got a blue light. I look at my app. Um, when I look at the I mean it shows the router's connected, but it doesn't [silence]
16:00
Speaker 2
uh yeah uh yeah so if that is actually the case uh then the laptop is really not connected yet to your linksys routers network can we make sure that we are connected to your linksys routers network so that we can access its settings yeah the blue light indicates it's online uh-huh uh-huh okay so give me one moment huh you are already on uh you are on the app give me one moment yeah yeah the red lights yeah the red lights should jump in front of the light bulb should jump in front of the others the red and amber yeah yeah the red yes okay yes okay okay okay [silence] one second yeah [silence] two first second [silence] okay okay okay yes give me one moment okay do me me me right here okay yeah the blue one the blue one the blue one is the main one right the blue light is the main one then the green one then the amber okay uh-huh
16:00
Speaker 1
It doesn't have - it doesn't have the symbol like the little icon showing like a signal, it just has parentheses with three dots in it. And when I click that, it says it's connected to internet source. It says up to date. So it looks like it's connected. Let's see. Yes, it does say that on the main dashboard. It says Trout Springs node one, internet online. And then it's got seven devices, then three nodes.
17:00
Speaker 2
[silence] Okay, yeah. So uh if you are already in the app, can you confirm if you can see like the word on I mean on the main dashboard? Can you see if you have the information or can you confirm if you can see that it says, Internet is online? [silence]
17:00
Speaker 1
but it's got a red square around it with an exclamation point. Yep. So it looks like it shows the router being connected and one of the one of the children that you guys call them connected. And then the last one is offline right now. That's what it says right now on this. Yep. yes. Yep. So that says connected to internet source. Yes.
18:00
Speaker 2
Okay, three nodes, can you tap on the nodes. Uh-huh. Okay, so there is only one trying to connect, okay, there's one one child node that is offline, okay. Sir, can you, yeah, so, sir, can you tap on the parent node, sir. There should be an arrow facing right, tap on that one. The can you, yeah, so, can you please confirm if, or can you give me its firmware version that should be next to model number. [silence]
18:00
Speaker 1
The firmware version is 1.0.13.216903. [silence] Yes, the IP address is 10.243.1.1. [silence] 10.243.1.1.
19:00
Speaker 2
OK, perfect. Thank you so much. Could you scroll down a little bit more and see if you can, I mean, if you have the IP address. Can you give it to me? Can you repeat it again, sir? I'm so sorry. 10.170.11.222. OK. And is there also a 1 IP there? That's at the very last.
19:00
Speaker 1
Yes. That would be 192 dot 168 dot 1 dot 75. I don't see I think on this screen. I don't see three lines in the upper left corner.
20:00
Speaker 2
Okay, thank you so much. Give me one second. Okay. Uh sir, can you tap on the three lines from the upper left corner? Uh, Can you go on the part where you can see devices, safe browsing, parental control, Wi-Fi settings?
20:00
Speaker 1
okay yep uh that's back to the uh dashboard basically I see the three lines I don't have anything that says Wi-Fi settings I have a bunch of different things but I don't have Wi-Fi oh yeah I'm sorry there it is so Wi-Fi settings yep it says Trong Springs node one the password is in there advanced or connect a device with WPS
21:00
Speaker 2
Yeah. So, top on the three lines and then look for Wi-Fi settings. Can you make sure that the laptop is connected with the same Wi-Fi name that you can see on the screen? Can you double check it? Just to make sure. 'Cause earlier, we are not being. [silence]
21:00
Speaker 1
All right. So it says it's connected to Trout Springs node one. So that is connected. But I don't see the Vellop in any of the other. [silence] okay. [silence] okay.
22:00
Speaker 2
instead we are routed to the spectral page. Uh, I uh, yeah. You will not going to see the Veloop anymore, cuz you, uh, you changed it already. So yeah. So, the only node here that got disconnected is the other one. So, you can still see three nodes. However, I mean, yeah, you can still see the three nodes, but the last child node got disconnected or current...
22:00
Speaker 1
now it shows both the child nodes offline. I just went back again, they show them both off. it also shows it says a firmware update available uh, which I have not done because I didn't want to get complicated. uh, it just says a bar on top of everything that says firmware update available with a button to update. it doesn't have it for anything in particular. So, I don't know if I should do a firmware update. [silence]
23:00
Speaker 2
Um, yeah, uh, yes, sir, you must do the firmware update, sir, because sometimes this is actually causing the issue. [silence]
23:00
Speaker 1
Okay, so when I hit that button it says the current version is 1.0.13.216602. The updates that's available is 1.0.13.216903. So it's it would be obviously a different version. So you want me to do that update? Okay, it's downloading. Okay, gotcha. So it's downloading right now. So it says, um, it says it will affect your current install and also unload all running applications. All right, let me, um, when shall I go ahead and do that? [silence] All right, I'm waiting.
24:00
Speaker 2
Yes, sir, because yeah, you need to update it, because, uh-huh, because, as per checking here, the one that you have is the oldest version. Can you do it? Okay, thank you so much. [silence]
24:00
Speaker 1
You can use your Wi-Fi during this update but things might be slower. This will take about 15 minutes after which your Wi-Fi will restart. So it's just showing me the downloading right now. Okay. Okay. Yeah, so it worked for a while yesterday, and then, of course, um that firmware update came on, and I did not do that because I just thought, you know, nobody talked about an update or anything, and I thought, well, why should I do that besides cause probably more problems, so I just did not do that at that point. But, um you're saying
25:00
Speaker 2
Yeah. Okay. Let's just wait for that update to finish. and then from there then we can absolutely start or uh, check if there is any progress on this one.
25:00
Speaker 1
We'll like that needs to be done. So Okay. Okay. Oh, it's just says it's downloading. It's got some arrows spinning around the house. Um, I don't see anything on the on the blue bar yet, so it must be quite large because I don't see anything happening yet.
26:00
Speaker 2
Yes, sir. It absolutely needs to be done. And for this one, uh like you know, the it sometimes the firmware can definitely uh cause this problem that you're experiencing right now. So let me just uh.
26:00
Speaker 1
Gotcha. Okay. [silence] Yeah, everything is connected basically the way it would be normally. So the the Ethernet line is connected to everything out there. So hopefully everything is right. Everything is getting everything at the same time, I hope. Mm-hmm. Mm-hmm. Yep. No problems. All right. Thank you.
27:00
Speaker 2
so what will actually going to happen, if the parent node downloaded this firmware, of course, automatically the other two failed node will adopt that firmware version as well, so that's why it may take a little while then they'll then the regular load up. Yeah, and there should be no problem. Yeah, we can definitely check out later. So let's just give it some time and then let me just also work with my documentation here quietly. So just let me know if you encounter any problem, okay? Just call my attention.
27:00
Speaker 1
So something just came up on the node setting that says, something went wrong. We can't talk to the server. Please try again later. And that's showing, you know, basically at the first node, kind of like it's not.
29:00
Speaker 1
Kind of like it's not seeing any internet. It's got that symbol like it's not, that router's not seeing, I don't know why it's doing that, but um, Huh. On the, on the dashboard it says Trout Springs Node 1 Internet online. So, for some reason, it's that came up. [silence] Okay, yes. Okay. [silence] Okay. Restart network. Yes. Okay, I'll hit that button.
30:00
Speaker 2
[HUMAN_REVIEW] Okay. Um, how about with this one, uh, Steven? Can we restart, uh, router? Like, uh, like restart all of them. So, just go to the, I mean, top on the three bars. Again, if you're on the main dashboard. Can we go back there? Okay, now on top on the three bars and then look for network administration. At the very bottom you must be, or you should see a restart router. Yes. And then click the restart button. All right. Wow. Look at all the errors there. What happened here? [silence] But all green. All green. Green? [silence] What? Uh, I guess. You were tagged? Okay. Okay. Archived question. I think that might've done something. I'm not sure if I'm thinking. I'm not sure if I'm thinking. It is solved now. [silence] Just look to, uh, yeah, you wanted to go in system logs. Yes. Agree. So, okay. [silence] [noise] Did you hear that, Steven? Okay, so you're done. Okay. You're done. Okay. After <start_of pesticated> that, I think that all the bugs that we saw on the cell discussed, or you know the emoped admin interface, cell admin interface. So that's all. All right. All bugs are, all bugs are gone. I think everything is fixed now.
31:00
Speaker 1
yep restart so it says restart [silence]
32:00
Speaker 2
Okay, just hit on restart this.
32:00
Speaker 1
So the blue line's about a third of the way across.
33:00
Speaker 2
uh huh [ silence ] oh by the way uh Stephen how far would you say or can you say that the other two chalk known from the plate John Chair Lucas
33:00
Speaker 1
[silence] Mhm. Mhm. I would say. Probably about 75 to 100 ft. So now the screen went to trout springs one has no internet connection. So, let me look at my phone to make sure that I'm connected. That and settings. Nope. So I'm not it went back to spectrum, so I'm going to go back to node one. I don't know why it flipped out.
34:00
Speaker 2
OK. Mhm. Ah yeah, because as of the moment, maybe the the main router is still
34:00
Speaker 1
Yeah, it's on. And, yeah, it says internet 10 g. And then the ethernet, I got ethernet, 2.5 G. is, is blinking with a green solid light. My blue light still remains on. Um, back on the Trout Springs Node 1 on my phone now. So, uh, let's see, I'm gonna go back to the linksys app. Uh, I don't know. That's why it says it still has no connection. Let's troubleshoot. We'll watch. Okay, sure.
35:00
Speaker 2
the LED light of the main router like it is solid blue. okay. okay. can you force can you force close the app please for the meantime. and then re
35:00
Speaker 1
Okay. So, okay. I got to look at my password again to log back in here. Just hold on. I don't know why it doesn't load automatically, but it doesn't. Let's see here. Okay. Okay. [silence] Plushundred and 57 [[silence]] [[silence]] [[silence]] Alright. So I'm logged back in again. [[silence]] [[silence]] Troutspring node 1 internet online. [silence] nodes with an exclamation point with a red bar around it. So I'm back I'm back in the app. Showing me with five connections right now. But the router looks like the router is now.
36:00
Speaker 2
okay, uh, thank you so much, just give me one moment, um, uh, so five devices are connected, uh, huh,
38:00
Speaker 1
not one of them seven VMC 4060 dash DOD 93. Um, so that's not, that's not the spectrum router. I know that. There is no other router that I know of. I only have one. I would, the other things show solid bars like, but the router does not have a solid bar on it, so I don't know if that means anything. [silence]
39:00
Speaker 2
like, uh, with router. now, what do you mean by that's not showing a solid bar?
39:00
Speaker 1
what's that [silence] yeah. Yeah, yes, the other apps or the other, um, connections like my Sonos has got a, it's got like a solid bar next to it, then the, the TV's got a solid bar, the iPhone shows like it's got signal, but the router has got like one dot of a signal, oh, now it now at low, hold on. Yeah, still the same. just changed positions [silence] okay. okay.
40:00
Speaker 2
You mentioned about a solid bar earlier on the uh, [silence] Sir, can I ask for a photo? [silence] About the thing that you see on the app, like, the one that you mentioned that ! and a red bar. [silence] So I'll be sending you an email on the uh, Stephen Joseph. [silence]
40:00
Speaker 1
Okay, and then what, you want me to take a screenshot?
41:00
Speaker 2
Dee Baker at gmail.com. yes. just take a screenshot and then I'll just reply to that email. Give me one moment.
41:00
Speaker 1
Okay. Let's see. So I'm trying to figure out how to do this. I thought if you just held your finger on the screen, it would take a screen shot but it's not.
42:00
Speaker 2
Okay, uh, I just sent you an email, Steven. So just, um, attach that photo that you mentioned earlier. Yeah. Um.
42:00
Speaker 1
iPhone 17 E. not finding I okay Okay Okay. Yeah it did. Okay Um so it
43:00
Speaker 2
[KEEP_UNCERTAIN] what phone are you using? [silence] Okay. [silence] So. [silence] um, how about you try pressing the power, uh, the power button and the volume up button so that it could take a screenshot. [silence] The power button and the volume up button. [silence] It should capture a screenshot.
43:00
Speaker 1
Now I got to figure out how I send that over to my email. Um, OK. Um, I don't see it in the email. Yeah, I don't see it. No, nothing's, nothing came through. So it would be stephen@dbakerjoseph@gmail.com Stephen with a V. I don't see anything.
44:00
Speaker 2
Yeah, just just open the email. Uh, did you receive it already? Yes. Yes, sir. Stephen Joseph D. Baker,
44:00
Speaker 1
Right. Not seen it. Look on my laptop just to make sure. No, it's not there. Nope. Nothing.
45:00
Speaker 2
uh um oh let me just uh try to [silence] oh okay now it makes sense the the [silence]
45:00
Speaker 1
OK. OK. Mm-hmm. OK. OK. OK. OK. [silence] Nothing came through yet. No. I am not. Oh, something just came through. All right. All right. That came through. All right. Now, So you want me to hit reply.
46:00
Speaker 2
We haven't received the email yet. [silence] Yes, just hit on reply and then there should be an option for you to
47:00
Speaker 1
Let's see. uh, scarred. File photo. Um, that's , anything that says, uh-huh. I mean, I-I've got an option for photos, camera, files and drive. I suppose I. photos. Okay, there it is. yeah, got it. Okay. [silence]
48:00
Speaker 2
That says Attach. Yeah, attach photo. Yes. post.
48:00
Speaker 1
[silence] says uploading attachment will send when done. So I sent you should have that shortly if you don't yet.
49:00
Speaker 2
ah, yes. I should do will receive its uh shortly. So, while he, while I am waiting for that email, sir, and, um, since I mean, while I'm waiting for it, can you check while you are on the app, can you double check the other two child node while it's still visible? Do they share, um I mean, do, do all they do share the same, um, firmware version from the parent to the other two child notes. It should be visible on your end.
49:00
Speaker 1
three nodes is that it like on the dashboard on the on the dashboard okay okay so um let's see the router is showing 10.243.11. so it shows them being on. [silence] [silence] Yes. [silence]
51:00
Speaker 2
Uh-huh. Hmm. Okay. Like only the parents notice online, as of the moment. Okay. Okay. Okay. So, um, can we go back again to your laptop and make sure it is connected to bitout Spring Nodes as Springs
52:00
Speaker 1
It's a lot back at the spectrum. lot back the spectrum. So I'll connect. Yep. Yep. So it says it's now connected. Okay. So it's back on Node One. Yep. Forward slash forward or hold on semicolon
53:00
Speaker 2
node one and then um let's try again opening okay it's okay uh can you move it back yeah connect again to the Uh trout springs node one. Okay.
53:00
Speaker 1
Okay. So it just, um, you know, it shows an AAI overview, it shows Delinksies, accessing your links, as Linksys Smart Wi-Fi router using interface. You know, as something I can click on. How to, how to log in, you know, it's, so that's what it shows. Huh? [KEEP_UNCERTAIN] Okay. So then what? Right. So what do you want me to? What do you want me to type in? Yep. And like I said that what pops up is um just an AI overview of it. And then the Linksys app, you know, support app basically. So this is just that it that's all that pops up is just um. You know all the different Linksys stuff. So there's nothing in particular I can click on anything. Okay. Okay. Okay. Okay. Yep.
54:00
Speaker 2
this uh give me one moment let me try okay uh sir can you go back again to your Linus app on the phone and then tap on the three bars from the upper left corner and then look for I mean go to network administration again and then tap on IP our router IP details or IP details so the LAN IP address is is still the same so the one that
56:00
Speaker 1
There's two of them that show up. One is the router and one is linksys. The router is 10.243 point one one. 10.243.1.242. So in addition, in addition on that same page, it does say under the router IP details, there are two [silence]
57:00
Speaker 2
can you provide the router IP address? Can we go back to the web browser on your laptop?
57:00
Speaker 1
release and renew. Okay. Okay. Okay. Okay. Okay. O of the IP address Okay. Okay. Okay. Okay. Okay.
58:00
Speaker 2
Yes uh do not click on it. uh do not click on it. Yeah. So let's just go back to the laptop and then type in this information to the URL or onto the address bar. Yeah, the router IP. Let's try this one first. That's one zero. Oh point two four three point one point one.
58:00
Speaker 1
So it came up, admin local IP address information lookup. Says this IP is a private network address. Uh, let's see. Uh, I have an option that gives that number that says router local admin. It's, it's through IPSHU. So I don't know. I'm sorry. uh, all I have an option to do is says, look, look IP, uh, to go forward or it's or if I scroll down, it's got, um, that, that HTHT http://192.168.1.1 router, login admin, um, and then there's some other stuff below that. On the router local admin. Yeah. Um, you know, it comes up now it just shows different highlights. What is it? What is it used for? Um, um,
59:00
Speaker 2
Do you have the word proceeds? Can you tap on the one? Can you proceed to it? Or no? Yes. Can you tap on that one? OK.
60:00
Speaker 1
so long and so forth so long and so forth just got a bunch of stuff just got like the whole page okay correct all right good thing it's looking
61:00
Speaker 2
OK. Uh, can we try this one? OK. can we try this one? Put this one again to the URL bar. Or to the address bar. So that's 1 0 . . . point 243 . 1 . 242. That should be 1 0 . 243 . 1 . 242. Uh, huh.
61:00
Speaker 1
Connection has time out try again. I'm trying again. Problem loading page. Taking too long to respond, it says. Or it's busy or unavailable. just keeps uh saying the connection has timed out. Try again. Keeps saying that it has timed out. Yes. It could be temporarily unavailable or too busy. Try again in a few moments. Um I not check your network computer connection. It's still on Mod Springs, Node 1. Um says possibly there's a firewall. Make sure the firewall is. So... [silence]
62:00
Speaker 2
Connection timeout. Okay. UH, by the way, this laptop that we are currently using, we're trying to access the router settings through your link, does it have any VPN or active VPN? [silence]
63:00
Speaker 1
So, I didn't get that. Uh huh. Uh where would I find that? Uh it's a HP Windows. Let it be in settings. [silence]
64:00
Speaker 2
is it on? [silence] this laptop, does it have an active VPN? [silence] it's a Mac computer or a window? [silence] It'll give me one second. okay, uh go to start button and then look for statics. Yes. [silence]
64:00
Speaker 1
All right. I mean, that is ... Okay. Seems like we're pretty there. Yeah. Well, it says VPN connections, add VPN. It says, allow VPN under advanced settings over metered networks or allow VPN while roaming. Those are both on. And it says, help with VPN, setting up a secure VPN connection or setting up a VPN. So, um, VPN connections, it does have a button that says, add VPN.
65:00
Speaker 2
Okay, and then go to your net. Okay, and then look for your network and internet. And then once you're there, look for VPN. And then all or any manually configured built-in VPN will be listed there, let me know if there is an active one. [silence]
65:00
Speaker 1
No. Doesn't look like it. There's no numbers or anything. Okay? All right. Okay. All right. Okay. Okay. Okay. Um, so then it's.
66:00
Speaker 2
you don't have, I mean this laptop don't have any active VPN. Okay. Okay. And then still tap on the three bars from the upper left corner. And then go back again to the network administration. And then tap on diagnostics. And then tap on San Network Logs. I'll just send it to her. Let me just... Ah, yeah, I just actually have, I mean, I did receive the emails right now. I'll be checking the the log that you actually sent to us.
66:00
Speaker 1
Uh huh. So, uh, work traffic here. But in town. So, uh, work traffic here.
72:00
Speaker 2
Sir can you please check if you can see an SSID?
72:00
Speaker 1
Uh it is a cat six. Mhm. Uh the ethernet because the internet there is only one that connects to the router. So it's in an ethernet port. Right. Yes, on the child uh on the child node side uh on the first on the first one, they're both plugged into ethernet. You know, I should say the oneTranscribe(this is a placeholder on the second child node.
73:00
Speaker 2
uh, what LAN cabling are you using Sir right now to connect both child nodes? Okay, Cat6 cable. And to make sure in which port of the child node did you put the other in? Is that on the internet port or on the ethernet port? i don't know. On the child. Yeah but on the child node side sir. Child node side, uh huh. on the parent. Uh huh, port. Uh uh. Uh huh. What kind of network access are you using? On the. Yeah, but on the child node's side sir. Child node side, uh huh. Port.
73:00
Speaker 1
It's um it's coming from the from the parent in the house that goes outside to the first one. It's plugged into Ethernet, not internet. Is that correct?
74:00
Speaker 2
Oh, well, I, yes, it's actually right. All right, so. [silence]
74:00
Speaker 1
Are you there? Hello? Hello? Hello? Hello? Yep, I'm still here. Mhm. Okay. Mhm. Okay. Yeah. All right. Yep.
76:00
Speaker 2
um hello sir I I I'm so sorry if uh I did um being quiet for quiet uh for the meantime cuz I didn't actually check everything here. So uh here's what I'll be checking on my resources for the mean time sir. So I will be needing to put the call on hold for like about uh three to five minutes and then I'll get back to you okay? Okay. Thank you so much sir. Uh please kindly stay on the line okay? Cuz I'll be uh I'll just I will gonna be a real quick. Thank you so much. Okay, hello. Uh, hello, Stephen. So here's what we are going to do next. Okay. Um, since you are still experiencing the same issue and we are unable to, uh, access the, uh, Links-Sys web user interface. Can we do this one? Uh, can we change the parent node? Just choose from one of your child nodes that we are going to make a parent instead of the current one.
77:00
Speaker 1
[silence] ([silence] Well, I mean, yeah, I [silence] I'll have to go outside and grab one of the different um child nodes and then bring it in. [silence] I'll I'll go out. [silence] Yep, all right. [silence] I'll try it.
80:00
Speaker 2
Mmhmm You can just leave the phone there mmhmm Okay
80:00
Speaker 1
Alright, so I'm back. I'm going to unplug everything off the first one and plug into the uh other child node, okay? All right, so that one's plugged in right now. Up
81:00
Speaker 2
K. K. Yes, I just put nothing on that, but... by the way, how can I say this, the only cable what, where are what is that, the other thing the child, the, yeah, the child. The cable of the child, uh, which is only one cable, bra? So nothing else should be there, sir. The the only cable, what, where, if you look at it, where where how can I know the speed, sir? Uh, but okay, where how can I know if he's already on? Just do not put in, um any other Ethernet cable, sir. So the only Ethernet cable that should be on the child node is only the ethernet cable running from the internet part of child node. [silence]
82:00
Speaker 1
So, from the, internet or the ethernet? Great. Right, okay, it's on, it's on a light blue right now color. From the laptop? Um, no. Um, first of all, it's got a red light on it right now. Um, there's no way my laptop is going to know that is.
83:00
Speaker 2
directly to your gate? gateway. Okay? Internet port of the child. node. Okay? And then can you see the default Wi-Fi name with this child, that from the laptop? Yeah, can you see the network name or the default network name of this child? Okay.
83:00
Speaker 1
From what I can see, I mean, I don't know how it can. Okay. So now it turned black.
84:00
Speaker 2
so right now so right now sir I want you to press and hold the reset button of this child
84:00
Speaker 1
so, I can let go. Okay. All right, so it's starting to slowly blink blue again.
85:00
Speaker 2
Yes sir. let me know sir if
85:00
Speaker 1
Okay. Okay. Yep, it's still doing light blue blinking. Now it's magenta. Okay. Okay.
86:00
Speaker 2
the light turned magenta or purple, okay, now press again, the reset button of this new parent node, but for this time, do not do it for too long, so just press the reset button five times within five seconds,
86:00
Speaker 1
It went black and now it's on magenta. Solid magenta. So it's still solid magenta. Okay.
87:00
Speaker 1
Okay, now it's white. Um, well I, I believe they do. Uh, they're, yeah, M.X. 4200. Okay. Okay.
88:00
Speaker 2
So, all your router, or all your Lynx's router shares the same model number, right? Okay. Okay. So, I, let's just wait for this child node since it's now responding. So, after Magenta or purple, we should be expecting solid blue.
88:00
Speaker 1
Sure. Okay. So, it's OSD to beat. Sorry. I got a solid blue light right now.
89:00
Speaker 2
And while we think can you check underneath? the new parent. if you can see its default SSID name. Or default name? that should be underscore, setup D44 or D2B. okay.
89:00
Speaker 1
Yes it is. Yeah. Okay. So, you want me to hit, say that again, underscore.
90:00
Speaker 2
Okay. So you have the new. Okay. yeah, dot two be. So it's still solid blue, correct? Okay. Now can we go back to your laptop and open a browser? I mean, connect the laptop first to the underscore volup resets UP2B Yeah. Connect the laptop to the network name underscore Wup Satter d2b. [silence] yes, connect the laptop, open the Wi-Fi connection to your laptop and then look for, und_velovsetup-D2B
90:00
Speaker 1
Does it matter if it's upper case or lower case?
92:00
Speaker 2
And also go to the Wi-Fi settings of your laptop and then look for underscore Velof setup TW because the laptop should be connected to this network. Yes. Hello. Um. And also, do not go to the Google Browser. Where I want you to go is to the settings of your laptop or go to the Wi-Fi settings and then look for the network name that says underscore Velof setup TW. Yes.
92:00
Speaker 1
Hello. I'm from. Got you. All right.
93:00
Speaker 2
Stops should be connected to this network before we proceed to the browser. Okay. Use the password that you can see underneath the router and
93:00