Speaker 2
Welcome to Lenin's support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register-linkus.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press two. Please select from the following options. For in-warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press two. To hear these options again,
00:00
Speaker 1
Hi are you today? my goodness oh that's good uh I have just a simple uh problem I can't remember my
01:00
Speaker 2
press eight please so if you're experiencing issues with your lynx this product and it's no longer under warranty paid support is available for a minimal nonrefundable fee this includes up to 60 minutes of phone support with our technical specialists if your product is found to be defective no refund or replacement will be provided please stay on the line to proceed with the paid phone support or get help from our AI powered support bot at support.lynss.com you can also connect with other users for tips and guidance at r/links Hello, thank you for calling sis my name is Raquel and how may I assist you today? I'm good thank you for asking. [silence]
01:00
Speaker 1
You, you want the password for your router. So that's something I could get for free. I mean, like, it's probably just something that you could look up. Is that possible? No, no, no, no. It's the, it's the, um, control, uh, uh, page, control panel to get into the router. Right. I, I have a, a problem with, uh, uh, some, uh, remote switches, uh, electrical switches and, uh, um, it says to, to troubleshoot to be sure to turn off your five gigahertz, uh, band and just leave the 2.4 gigahertz.
02:00
Speaker 2
[silence] Let me check the password that you're trying to check. Is it the Wi-Fi password that you use to connect a device to the Wi-Fi signal, or okay? [silence] Okay, I see. So, you're trying to login into the router settings, right?
02:00
Speaker 1
Time, could I have your name?. I've, uh, I've, uh, I made an account with, uh, linksus. And, uh, I've, I've had, I've had them troubleshoot my system a couple of times, so there, there must be some kind of documentation on me. Okay. Michael Speck, S-P-E-C-K. Correct. That's correct. uh-huh. It's uh, the linksys 3500 whatever that is. Um, the thing is, I have two routers uh in service. Um, uh, so it'll show two routers probably and uh I'm using the, the, the smaller one for uh, uh, the mesh, uh, remote and the larger one for the, um, uh, the main router.
03:00
Speaker 2
Okay, let's verify. Your email is ms. pec01@earthlink.net Is that correct? And your, and your length is virtual router, is it the Mr20EC? Links to smash router. Okay. Okay, thank you. Okay. So upon checking it here, if you have not created a router password, like you have not customized it you may try the word admin.
04:00
Speaker 1
I've I've already I've already I've already tried that. I I uh I swear the the password isn't even asking me a password asking me a user name. It's just asking me for the password. Is that uh a problem with it or um may. Uh uh yeah, the URL is uh uh 192.168.1.1. Oh, okay. Okay, let me let me look at the page. I've got it in front of me here. [silence]
05:00
Speaker 2
That's the default admin. Make sure to enter it all small letters. Okay, let me check how did you access the settings? May ano what the link or URL link? Okay. All right, so um since default admin is not working, you can actually reset it. So, there should be an option below to like click reset, reset your router password. [silence]
05:00
Speaker 1
Let's see. Okay. Okay, I'm at the sign-in page. And I've already clicked the CA on the front page, and it says router password and no username. And it does say reset password. So I'm afraid to click it because it's, I don't want to wipe my Router with all the information because it took me an hour to set it up. And is that the only way to get my password? [silence]
06:00
Speaker 2
Okay. [silence] Yes, but no worries. [silence] Your Wi-Fi password and router password, [silence] you used to login on that page. [silence]
06:00
Speaker 1
Oh, okay. All right. Oh, you know something? If this is the, if there's a secondary page, I'm having a problem remembering. It says, uh, to log into your Linux smart wifi account, click here. Um, I, I don't remember. Uh, I, I, I have, I have a, I have a, uh, a text file, and it says, uh, Linux is 3500 and then admin. Uh, and then below that, it says blue 0001, and that's, I thought was my password. And, uh,
07:00
Speaker 2
defateway. It will not wipe out your Wi-Fi passwords. OK. I would suggest. That's not actually your router password. By default, it's admin and do not use email because email is
07:00
Speaker 1
Uh-huh okay. Uh can you can you step me through the reset so I don't wipe something is that possible? [silence] Oh the the the the problem is I can't get to my router. it's it's uh on top of a shelf uh that's uh um I I I'm I'm actually disabled and I can't crawl up on a chair or a ladder or anything and I um
08:00
Speaker 2
This will only work if you have associated a router to your account and since you're connected to the router's network, I would suggest to use that password only. Which you can reset by clicking the reset option. [silence] Okay, it actually provides you a steps after you click reset. It would ask for a recovery key that can be found at the bottom of your main router. Use that recovery key then it will prompt you to update. Um, I mean, um, okay. [silence] I see. [silence]
08:00
Speaker 1
I see. It it's it's it's crazy that I don't have this written down. Um, let's see. Uh, it it it says Lennox Hydra, it and MR20EC, and uh, and that's the the one in the office that's that's the main router that Hydra MR20EC. And uh, okay, so if I go ahead and click the reset password, um, then I can just put in a new password and and it'll work, hopefully.
09:00
Speaker 2
But as much as I would like to provide the recovery kit, only it only can be found and written on the sticker on the actual device. We don't have the information with your records here for the recovery kit. Okay. Uh yes. Okay. Um after
09:00
Speaker 1
uh-huh, uh-huh. okay. Right. Uh-huh. Okay. Is this the only way to get my password? Um, there, there, there's, there's no uh, uh, documentation on uh, cuz they, the, uh, support, uh, help me a cupl- couple of different times with uh, um, setting up my router and I, I was hopefully uh, thinking that they might, uh, have, uh, documented the password, but, uh,
10:00
Speaker 2
[KEEP_UNCERTAIN] it whatever your [silence] it would require for the recovery key to be entered first so that you you're going to proceed to update your own router password and the recovery key can be found at the bottom of the router i would suggest you may if you have someone who can take a picture of that sticker at the bottom showing the recovery key that would be better so that you can have a copy as well in the future. [silence] yes [silence] i see i i [silence]
10:00
Speaker 1
I see. Okay. Well then the only way I can, pardon me, reset this is to get the router key on the, is there any designation on the bottom of the router that says, that does it say key or does it say K or something? It says recovery key. Okay. All right, well I'll I'll have to get it get a ladder it'll take me a little while. Anyway, I appreciate your help and I know you can't stay on the phone very long, but um, all right. No, I, I know I, I,
11:00
Speaker 2
unfortunately we are not allowed to documents password here for your security for your own security as well uh yes uh yes uh it's called their recovery case yes uh you're most welcome all right anything else Mike that I can assist you with other questions or clarification. [silence] you
11:00
Speaker 1
I appreciate, uh, you taking me this far and, uh, uh, I, I might be able to get somebody to help me with this, cuz like I said, I'm disabled and I can't crawl up a ladder very easily. Uh huh. Okay, well, thank you very much. The YouTube. Bye bye. [silence]
12:00
Speaker 2
Yes, yes that's much better, all right, you're most welcome, and thank you for calling, sis, have a wonderful night, Michael, take care, all right, bye-bye.
12:00