Speaker 1
Hi thanks very much for answering. Um so I'll explain um what the position is and then um ask for your help. So, uh couple of years ago I bought two Link's MX 400 triband uh units and set them up in my house and they they kind of worked pretty well I was happy with them. they were an improvement on um what we had before. So, it was the first mesh system that we'd had and I was pleased. But, um not perfect. And so, uh a couple of days ago, I decided to buy a third MX 400 so I could expand the system.
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Speaker 2
Welcome to Linksys support. To assure quality service your call may be monitored. Please remain on the line for assistance.
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Speaker 1
Linksys um, uh unit hoping to use it as a a second child node and um, I'm not having such success. Now, the the first two units are Linksys velop MX, 8,400, as I said. And the unit that I have, um, just bought is a um, what is it? It's a velop pro 7. Okay, so I carefully chose that because I think it is also tri-band. Are you still there? Um, now, I I kind of followed instructions and set it up um, you know, by plugging it in and using the The iOS uh, app, and uh I've actually done the process twice now. And I'm struck by two things that may be related. The first is that it doesn't seem that the addition the second what we'll call the new the new one, the new router, uh doesn't seem to be used very much in the network. I mean, I see it on the app. I see that it exists as the second child node, but it doesn't seem to be getting very very many devices linking to it, which kind of surprise me. And, more worrying still, but may be related is that, um, the LED on its top is not blue, but white, which I understand means that it's got a poor, uh, connection to the rest of the network. And with that in mind, Hell um. it doesn't matter. about that's an irrelevance. that doesn't matter. I'm um I'm much more interested in, sorry. That's my last name. John. Yeah. Yeah, but where are we heading with this? I I'm I've very carefully explained the the problem I have. And I don't want to go through the hundreds of details. I want to get to the the nub of it because it's taken hours of my time already and I want to keep going.
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Speaker 2
Uh, is it P-K-E Id? Mm-hmm. All right. So, Pke Id is your last name. And your first name? John. J-O-H-N. All right, John. Uh, may I know your email address? Uh, j yes. Uh, John is yeah. Okay. Uh, it's part of our call procedure to record our customer's.
04:00
Speaker 1
Yeah. Okay. Yeah, but which one? Okay. It is... Are you ready? It is 38 uniform 10 mic 5 Bravo, Bravo 14 88 9. [silence]
05:00
Speaker 2
to that we'll be able to assist you properly if ever you call us back again, there's a record in the system. But if you don't want to share your info, that's fine. Um, may I know, um, the serial number of your Linksys router? Uh, the parent node. Yes.
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Speaker 1
Give it to me again. Correct. That's the MX 8 400. But yeah.
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Speaker 2
38 U 10 Mike 5 BB 14, 889. Okay. 38U, 10M, 5BB, 14889, uh all right. John, uh the stereo that you have, is it the VeloPro seven or the MX-82400? Alright. So that's the MX4200. So, Thread, 30 seconds.
06:00
Speaker 1
Mm-hmm. Correct. But I told you that the answer is we had one and now we've got two. I'm so sorry, but this is really frustrating because I've already really explained the answer is the first setup was with the parent and one child using two MX 8400s. And now I've added a Velop Pro 7. So now we have two parents. each parent looks after two children. We have the dedicated link and some of the children have two parents I got a do.
07:00
Speaker 2
Your child node you added was a velop roster 7. How many nodes do you have, John? So a total of 3. 1 parent node and 2 child nodes. Uh huh. And the two child nodes, they're both velop rosters and not an MX4200.
07:00
Speaker 1
Now the parent is an MX 8400 and of the two child modes, one is an MX 8400 and the other is a Pro 7. Correct, even though it's 30 centimeters away from the parent mode. [silence]
08:00
Speaker 2
All right. And you mentioned that that new charge node you added doesn't show a blue light but instead a solid white light. Okay. Um, the reason why it's showing a solid white light, John, is that the new charge node you have Veloproven 7 doesn't follow the same light behavior as your MX-8400. On your your mixed A400, you will know that they are connected and online when they are showing a solid blue light. But on the Velop Pro seven you have, it will show you a solid white light instead of a solid blue light if it's connected and online. But I have to tell you, Jen, yeah. I have to tell you Jen that, um, since you have a new Velop Pro seven, it's better to make that new child node as the parent node, because the Velop Pro seven you have is much more uh better and has the latest um Wi-Fi technology compared to your mixed A400. It's way more better when it comes to its specifics and um its speed.
08:00
Speaker 1
right right so you think that would be the parent node and then have two child nodes using the older machines Yeah but okay and so do you have any advice about how to build the system so I presume I need to reset everything follow make um the network using my um using the app and I think I can do that but once I've got the parent node established using the Pro seven
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Speaker 2
in contrast to your parent node that you're using. Yeah. Yes, because the new child node you have has the latest Wi-Fi technology compared to your old, uh, original nodes, which is MX 8400. Yeah.
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Speaker 1
and then what? Is it is it best to kind of go sequentially? Like one step at a time. So establish one node, put that someplace in the house. What sorry one child mode. Put that one place in the house, wait an hour for it to settle and then add the second child mode. How would you do it? What's the best route? Because it it it it's so you know, because there's I don't know a clear process, it can take a lot of time. Yeah. Yeah, sure.
11:00
Speaker 2
Okay. Yeah, if you make the new chart node you have as the parent nodes, you will have to reset all three nodes, and then you will have to gather them all together in one place before you even relocate them. Because we need to configure them first once they're configured or set up. That's the only time.
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Speaker 1
And it's best to do that simultaneously, is it, rather than doing, so better to do all three together, rather than have parent and child nodes, wait a bit and then add the second child node. Okay? And then is it's line. The Okay. And then have you got advice about how to, um, optimize the placement in the house of the child nodes? I mean, is it better, for example, to, because there are a lot of moving parts. It's very hard to work out how to optimize. So the the parent nodes position is fixed. I count.
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Speaker 2
You can place them or relocate them to the area you want to place the node. Yes, so that it will be quicker. You could set it up. Yes. Yes. It would be better to set them up together at the same time [silence] Hmm
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Speaker 1
We'll do anything about that because that's about where the uh the the modem is the line coming into house so that is fixed no choice but then what would you do next? Yeah. The thing is what I tell you what I'm trying to maximize I'm trying to maximize the signal received
13:00
Speaker 2
more than most. Mm-hmm. Actually, once you set up your nodes and since you're going to use the Linksys app, the Linksys app has uh, a dashboard or settings where you can go to the node devices and you will know the signal strength of each child node you have. So, where you place them, it will show the signal strength and it will tell you that uh, if it's showing a good signal strength, it, it means that the place where you put the child node means it's getting a good excellent signal strength there. Mm-hmm.
13:00
Speaker 1
by two devices which equally can't be moved. So, unfortunately they're at the other end of the house from the modem. And one is an Apple HomePod and the other is an Apple TV. So, they're kind of fixed in space. They're on different floors. They're fixed in space. So I just, I, I tried to, that's that's what I'm looking at on the, app. I'm trying to maximize the signal received by those two devices. Yeah, I do. Yeah, yeah. Good idea. I've done it. I've done it. I'm Vodafone.
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Speaker 2
You can uh use the prioritization on the app. Mhm. Uh who's your internet service provider? John?
14:00
Speaker 1
No, it's about how to optimize the position of the child modes within the house. So I've got some fixed points. I've got at one end of the house the modem, and at the other end of the, halfway through the house, I've got the Apple TV, and then at the other end of the house, I've got the HomePod. know, what the the identities of these things is not important. It's just they're a label to talk about. And so what I'm trying to do is work out how to .
15:00
Speaker 2
Right. So only about how to maximize your devices a connection or to your Wi-Fi or child nodes. It didn't it didn't.
15:00
Speaker 1
proceed moving the child modes to optimize the signal received by those two different devices you know for example I could. sorry. and is that the best way? Is that the best thing to do? uh. yeah. and see. yep. yeah. yeah. but would they.
16:00
Speaker 2
Just place the child node. Where there are devices. You can place the child node where you use the devices are. Yes. Uh, place them where your devices are. And if your devices are a moving one, like it's a cellular phone, then just make sure to place your nodes within the area where you use your devices. and use the Stabilizing.
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Speaker 1
so I use what yes sure no that's I'm really impressed by that that seemed to work really well that you know for exactly as you said on mobile phones you can walk through the house uh using Wi-Fi and it hands over from one node to another without problem that that's great the weird thing is that I noticed that the Apple and this may be an issue with Apple but Apple's a big company I'm sure that you have to consider this the Apple HomePod seems not to take its signal from the closest node What? What? whoa, it was more a, right. Yeah.
17:00
Speaker 2
and receiving signal that when they connect to a certain note, like, if they're connected to child node one, and you're near the child node one, and then you move to your area where there is a child node two, so basically, it should connect to child note two because you're near the child note two, but your device will not connect to the child node two. If it still thinks that it's getting more good signal strength from child note one. So it, it really depends on the device. Uh, the router could not dictate the device where to connect. It would depend on the device. If they think they're still getting a good signal strength from child note one, even if they're already near a child note two, uh, the device will still remain connected to child note.
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Speaker 1
About everything clear and I'm really grateful. Do you know, does Apple no, do Apple home pods automatically make the switch from one to two, or should I turn it off and on so that it kind of starts afresh and decides to which node to link? Oh, sorry, turn off the, should I turn off the the power to the HomePod? Right. Okay, so do you, do you know, does Apple no, do Apple devices automatically your beautiful words seamlessly switch from one to the other or or [silence]
19:00
Speaker 2
you can turn off your Wi-Fi. If you're on child node two. Yeah. Your Wi-Fi. On your device, you can turn off the Wi-Fi on your device and then turn it back on, so the first node it detects would be the node that's near to it.
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Speaker 1
or not. sure. sure. sure. yeah. Dumb. sure You know what. OK. Listen, I'm very grateful. I'm sorry if I was impatience. Um, forgive me. I've spent so, so long on this. I'm already frustrated, but I will try. Your advice seems sensible to me. So I will try making the more modern, um, device, uh, linksys device, um, the parent and see, see if that helps. Thank you. All right. Thanks. OK. Bye. [silence]
20:00
Speaker 2
Uh, that would really depend on the Apple devices. We really don't have any control. But usually, if you want to connect to the node that is near to you, uh, it's just turning off the Wi-Fi on your device and turning it back on. But that would really depend on the device itself, because there there is a built-in Wi-Fi for them. No, it's fine. It's my pleasure. Okay. M. You're welcome. Thank you for calling us again. Okay, please take care.
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