V2 Rubric Detail — 39c0a81c-7bd7-11f1-8…

Welcome to Linksys support. [silence] Hi, good afternoon, Mark. My name is Christine, last name is Weiss, W-E-I-S-S. Um, I actually have your system, and um, for whatever reason, my main, um, um, uh, well gosh, now now what's it called? Um, my, oh shoot, I forgot the name of it. Um, my main unit, my parent, let's call it a parent, in my mesh system, uh, it seems to be that whenever I have the unit on, uh, I'll turn on my laptop and it comes up with the error message, uh, with a message saying that I'm not connected to the proper network. So when I have my, um, so when I have my family.

system has no, it feels like no power, like the, I plugged it into the wall and I plugged it into different areas and nothing comes up on the top, meaning there is no blue, there is no red, there is no indication of any power going to the actual parent of my Linksys product. Is that sound right? Is that, am I looking at it correctly? Correct. Okay. Now, this, is this considered my parent? Is that correct? Is this? Okay. Not because it's the tallest one on this system, because I have ones, I have smaller ones. I kind of put those as the child per se, like for extensions, like for extenders type thing.

Is that considered the router? Okay, so that means this is the only one that would be identified as a router. I mean as, yeah, as a router then, correct? this only has, this one only has the capacity to do that, not the other ones, right? Okay, so I don't have, okay. I just thought the size itself that had the, like the side size of the unit itself of all the nodes, meaning this one's the tallest out of the ones. So in my mind, I thought that was the only one that's the router that gives you the router capability, but that's incorrect, right? Am I saying that correctly? It's not, it's not the same. You're saying I can use one of my other children to, to make that, um, um, a child work for me?

to make that my Wi-Fi. I mean my my router. Model number. Yep. Let's see. W H W 03, I think it says. And then it says V2. The smaller units. All right, bear with me a second.

All right this one, yes. I'm looking to see where this one just says, um, it gives me the password and everything. What is is it the name? Is that what you do you need the name of it or a model number? Here we go. Is a model number. That's, I would consider that a trial.

Okay. Because right now we have nothing, no internet, and I'm using this one as my, um, router. Um, and because of everything, like, everything right now in my system is actually out. But, I thought it was hit by lightning yesterday. I'm, I can't prove that, obviously, but it just seems like something happened after we had a big storm yesterday. And now, now I can't even, now there's no power that's coming to this unit at all. So that's why I assumed that it's the router, if that makes sense. At least in my case. Go ahead. I tried to, and it just comes up red.

So that means there's no internet connection at least that's what I saw. Now, I did, go ahead. The Light comes up red. Um, so that meant that didn't work. It sounds like it was the um that meant that the uh there's no connect connectivity. I guess there's no um so. Okay. I have spectrum and they have their own equipment and they're coming out on Saturday. So, um, I'm I'm just assuming they asked me where my they asked me what my uh my router is and I thought based on everything that I have here, um, me using this.

system, that's how I came up with the the router for my system, is that correct? Okay. That's nothing else can uh like connected besides the Wi-Fi, which is that's what I use the other little ones for, the VP, those types of system. Yeah, we they they told me earlier that um that they have everything up and running, everything's fine, um, that it's my router, so because I I don't have a router from them, that's why. I guess. Yes, there's three, there's the ones they said that there's no nothing attached to it. So when they when they we we rebooted it multiple times,

and it says that everything is up and running on my system. It just doesn't look like you have anything attached to the WI-FI, which meant that my my router wasn't working, right? They basically said it wasn't theirs. Uh no, the WI-FI, what I was using for WI-FI was my um my mesh system. I was using that for WI-FI and for my router. Is that okay? Is that, does that sound like that would work if it's, if this unit would come up and running? I mean, that's what I had, and I thought it was okay. I guess I was calling to see if I can get just, just the, um, is there something, do you guys have any kind of program available that I can just get the one, um, like the, the.

[KEEP_UNCERTAIN] parent. Can I get that replaced? Is that something I can do with you or do I have to like go to a like a Walmart and just get one or how would that work? Okay. Okay. Okay. Um, Right. Like Amazon or something. Yeah. So you're saying that how old are they? Do you think? Like five years ago? 2017. Okay. So that's nine years ago. Okay. Okay. So what do you. Okay. Um, so that's something that you guys uh, you discontinued it and so you don't have replacement parts or anything, right? Is what you're saying? Okay.

Okay. Well, sounds good. But... Right. Well, that's what you're helping me with, though, right? Or are you saying that there's other troubleshooting that... Uh, the parent note, no, I discontinued it. I tried to use the power to go in, like, another outlet, thinking that it was just this one. Maybe thinking it was my outlets, but it didn't... It didn't power up on the other outlets, either. So, meaning there's no lights that came on. I even tried pushing the reset button for 20 seconds. Tried that. I tried... There's one There it says it says under there, zero and one. I made sure that it was in the one position and I unplugged it and plugged it back in and like I said, I did the reset button for 20 seconds and nothing happened. So I suspect that my unit... This... This father, this um... This...

parents, is most likely DOA. Nope. I tried to yeah I tried to put it in to oh the other nodes the other small children I have is is red lights right now. So um so that that doesn't work. Um what I was trying to do is take one of my little ones and make it a parent but I didn't know if I could do something like that if that would work if this would work as a router. If that makes sense. If I plugged it into the ethernet. Okay. All right. Oh go ahead.

Uh, okay. Right. Okay, you wanna, you wanna see if we can do that and then I can try? Is there a cost associated with that? Okay. Yes. W-E-S-S? Yep, W-E-I-S-S, so that's Weiss. Um, C-S-W.

at gmail dot com like C as in Christine so CSE at the the second part so Weiss w e i s s c s w at gmail.com yes sir okay okay okay okay well sounds good thank you very much for helping me hopefully I can take your directions and and uh run with it hopefully we can do that easier um but I know now it's nine years old okay I didn't think it was that old but

[KEEP_UNCERTAIN] Maybe I got it when it was. how long was it out? Oh, okay. When they just. okay. I, I thought it's been about five years. I would have guessed about five years, so, which makes sense I probably would have been, yeah. I paid a couple hundred dollars for it. I mean it wasn't like uh, it was, you know, I looked at, I was at that time, I was looking for something that was decent and good, good reviews at that time. So that's why I went with that. And I actually end up keep, like on the, I added a couple, um uh child, children to my dad, you know, over next door, he's, you know, attached to our house I added. So that signal wasn't always the best, but it works, so. Okay.

All right. Well, thank you very much for your help. Okay? All right. Have a good day. All right. Thank you. Bye-bye.