Speaker 1
Welcome to Linksys support. For all your product support needs, press one. [silence] [silence]Yes, good morning. I am calling because I had a disconnection this past weekend and my [silence] uh know R nodes are not uh communication. Yeah. No, we installed it in February. OK. OK, but yesterday was the only day where we suffered this disconnection and the nodes were not working. Yeah.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting to register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you. [silence]
00:00
Speaker 1
goes out and I can't right them reconnected. I can't remember the walk through or how to get them reconnected. Everything else in the house is connected except for my cameras bring cameras inside the house. So could you help me with that? But I have my TV and other items are, but those nodes, I have three of the, is that the right word? Nodes. Those three are not connected. [silence]
01:00
Speaker 2
Okay, just to make sure I got your concern correctly, you don't have internet connection right now and all of your devices are not connected to the Wi-Fi right? Uh-huh. yeah. Okay, okay. So the main one is working fine, however, all the extensors are offline. Am I right?
01:00
Speaker 1
No, the main node is, the, uh, uh, what is this thing? The, is this the, the Link This main node? Right. the, the black thing, which is connected to my modem. It is on, but the three, individual extenders are not. [silence] Right. [silence] Yes, ma'am. Yes, ma'am. This is me. Uh-huh. [silence]
02:00
Speaker 2
or all of it. solid red. What's your color? okay. alright. Therefore, you just need to reconnect all those extenders back to the main one. Good thing the main one is still working online and just the extenders are not. So, it needs to be paired back. Am I talking to D-Trees Bell right now? D-Trees Bell. You have an existing record here. Thank you for calling.
02:00
Speaker 1
Very very [silence] yes. [silence] Yeah [silence] it's my thing. [silence] Oh, I thought it was the last year. Uh-uh. I don't even remember. Okay. Oh, it expires August 26? Yes. Let's see. Uh-huh. Oh yeah, you can get the discount as long as you apply before September 26 of this year. Okay.
03:00
Speaker 2
_setting here then based on the serial number provided. It's okay. I was able to check it here and it's still in warranty, valid until this year 20 August 26. So, kindly since you bought it year 2024 and we're giving three years warranty next year, you're still eligible for a tech
03:00
Speaker 1
okay okay all oh okay so they all need to be by the name okay i had them separated okay thank you i have to go upstairs and get one oh ah
04:00
Speaker 2
Clinical assistance up until next year around August. So yeah, to get started, uh, you can gather those extenders it should be plugged in, powered on right beside the main node within five feet. Reason why we need to gather it all, powered on, for us to reconnect the nodes all together at once. notes. Just take your time i'll just hang the line.
04:00
Speaker 1
I'm can't I can't do this, I'm can't even send with this. Okay, to plug them all in, by the same one, I need to go get an electric cable. Okay, just a minute. Thank you all. Thank you. Okay. So. [silence]
06:00
Speaker 2
[silence] Okay. So. [silence] Yep. Let me know once it will start to blink red.
07:00
Speaker 1
Okay. Two are blue, one is green. They're not blinking. What's supposed to be. Which one's supposed to blink red? Oh, do I need to, oh, do I need to go under there and reset each one of them? On two of them, it's purple. And on one of them, it's like a green, lime green.
08:00
Speaker 2
the extenders all of it should blink red but once it starts to blink red so far what's the light indicator on top what's the light behavior okay okay so for those two purple nodes they're actually
08:00
Speaker 1
no, I didn't see it blink. Uh, well, you know what? Okay. Let me unplug it, because it was already plugged in. Let me unplug it. And then I'll plug it back in. Okay, now it's the bluish purple. Okay, okay, I got one red. The other two are blue. Okay, nope. Okay. I got two this solid red. They haven't blinked yet.
09:00
Speaker 2
I'm in setup mode. The other one stays green. It did not blink at all. Okay. So we'll just wait for,
09:00
Speaker 1
uh... oh. Uh... Okay. Okay. Uh... Oh. it's no none of my flashing the two there's two there's solid red and the one that I just plugged in is going to a dark purple no now it's red okay it's red
10:00
Speaker 2
What's the color now? Is it still flashing?
10:00
Speaker 1
Now, all three are red. Um, yes, one is blinking. The one I just plugged in is blinking. The other two are just solid pinkish red. Okay, press and hold the reset button that's under it. Okay, and just hold it until the red goes off, right? Oh my goodness.
11:00
Speaker 2
blinking. all three. Okay, blin- for the one that is blinking red, press and hold its reset button. And during this, just keep holding it until the light on top goes off. buttons, yes press and hold correct until there's no light on top [silence] hmm uh-huh You're still holding the reset button Okay right now, it's still not On setup mode mmm I'll let go and then try to press it again Okay good. Let let go now.
11:00
Speaker 1
Okay, and the other ones are still a solid pinkish looking red. Oh. Okay, it came back on bluish, so I need to wait for a purple look, okay. dark blue. Dark blue is p- is is a blinking.
13:00
Speaker 2
Those two are already ready to be connected. We're just waiting for this last one to have also the same color. Purple.
13:00
Speaker 1
I don't start. It's almost there. Dark purple is almost there. No, it turned to red.
14:00
Speaker 1
all three are pink pinkish red okay so when you said the main knob you're talking about the black one with the four things that stick four antennas that stick up like okay a slave reset it and press it five times let's see is two three four one five. like I pressed it five times it's pinkish it went back blue did I supposed to press it and hold it so [silence]
15:00
Speaker 2
Ready? Okay. That's fine. Okay, that only means it's already on setup mode. You can go to the main node this time. And then on the main node, you have to press the reset button, but this time do it five times. Press, release, press release, press release. Five times. Yep, the one that is hardwired to your modem.
15:00
Speaker 1
Okay. Oh, okay, yeah, it turned pinkish, and now it's blue. Okay, they aren't right now. I'll wait on them. The blue on the main knob is flashing. They're still solid pink. They're not blinking at all, no, ma'am. [silence] [silence]
16:00
Speaker 2
Ah, no, just press, let go, press, let go. Since it's now back to solid blue, those extenders nearby should start to flash. Okay. How about the extenders? It's not blinking at all. Those three extenders nearby?
16:00
Speaker 1
Okay. Okay, press five times on that go, okay? Uh oh. Okay, here we go. One, two, three, four, five.
17:00
Speaker 2
Okay, so you have to do it again on the main node, press it again five times. Uh huh. [silence] How was it?
17:00
Speaker 1
The main nov, is flashing pink? "The main nov is flashing whitish. Main nov red, flashing pink, still. Okay. Yeah, just, it just turned blue, solid blue. And the, and the nobs have not yet. One, one is blue,
18:00
Speaker 2
no it's supposed to plush and then after it's four they like so so flashing been good
18:00
Speaker 1
blinking, why don't they blink together, what is blinking, okay, two is blinking, yes they're flashing reddish red okay, I'm waiting on that third one, okay, all three are blinking red. [silence] Okay,
19:00
Speaker 2
Okay, good. Now, and so the, and so the extender, the four extend, all extenders are now started to flash. Good, good. lighting red. It will just take three minutes max for it to turn to steady blue.
19:00
Speaker 1
okay, I have one going into green, I'll wait on the other ones. that one is, okay, two is blank, one blinking green is now holding at green, it's not the rich blue that's on the main old, it's green, then another one just blinked green, solid green, and there's one still blinking red, waiting on that one,
21:00
Speaker 2
\[\ \ \] [ Popeye music ] [ sound of icecubes falling ] clink now, big blue [ silence ] all righty [ silence ] clink now
21:00
Speaker 1
All a solid green. No, none are blinking. They're just solid green. They're not blinking.
22:00
Speaker 1
Oh, okay, so green is. Okay, so the green is the color that they supposed to be on top, the little light on top, right? Okay, green or blue. Okay, so now how do I connect the two devices of of the cameras that went offline? Oh, I see. Oh, okay. Okay. Either I'll take it. Are we.
23:00
Speaker 2
It's the original location. It's already connected now online. Yes, green or blue. Yeah, green or blue. Uh-huh. It should reconnect once these nodes are placed on those areas, because it just goes offline, it seems the links is nearby to it is not working. Right now it's already back online, so they should automatically connect. If you did not catch the cameras, I mean, if you did not reset those cameras, it should auto connect.
23:00
Speaker 1
All right, then. so my, so my Nodes are back online, you're saying. They're, they're gre they're only. Okay. We they, okay. All right, ma'am. Thank you so much. I appreciate that. Thank you. Okay, bye bye. Thank you. You too. Bye bye.
24:00
Speaker 2
Yes, they're all good right there. here I'll come your trees. If you don't have any other concern, enjoy the rest of your day then. Bye-bye. Bye-bye. [silence]
24:00