V2 Rubric Detail — 3a4533f2-770e-11f1-a…

Generated 2026-07-18 01:05 UTC

← Back to comparison table
✓ Feedback submitted — thank you!
Call Start
2026-07-03 18:37
Duration
44m 42s
Contact
Sheryl Atton
Issue Type
Password/Login
V2 Outcome
Partial Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Jerald Jun Villanubos
HappyFox Case
#LTS00135836
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Wireless configuration
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution2.50/5
Technical1.56/5
Communication2.50/5
Ownership2.50/5
EscalationN/A
Customer Exp2.50/5
Overall45.8% (-10.2)

V2 Grader Summary

The agent achieved a partial resolution by helping the customer change the Wi-Fi name and password via the app, addressing the primary security concern. However, technical inaccuracies (cloud discontinuation, bridge mode) and lack of foundational troubleshooting limit the completeness of the resolution. The call lacked structure and clarity, but the customer was ultimately guided to a functional outcome.

V1 Case Analysis

Customer with WHW03 mesh wanted to change Wi-Fi/admin passwords and node IP address due to security concerns. Agent gave factually incorrect information (cloud discontinued, IP change requires subscription) and did not verify changes. Paid support offered but waived.

Troubleshooting Steps
  • Collected model (WHW03) and serial number.
  • Explained current mesh status (solid blue = online).
  • Suggested changing Wi-Fi name/password via the Linksys app.
  • Incorrectly claimed cloud services discontinued and IP change requires subscription.
Key Observations
  • Agent made multiple serious technical inaccuracies: claimed cloud services are discontinued, IP change requires subscription, and email cannot be changed — all contradicted by KB.
  • Call lacked clear structure; many repetitions and filler, causing confusion.
  • Agent never verified that the Wi-Fi or admin password was actually changed.
  • Agent offered paid support but then said it would be free, creating mixed messaging.
Positive Highlights
  • Collected the correct model number (WHW03) and serial number.
  • Acknowledged the customer's security concerns and offered to help without charging.
  • Provided the basic direction to change Wi-Fi name/password via the Linksys app.
Agent Errors / Gaps
  • Incorrect claim that Linksys cloud services are discontinued — contradicted by universal_firmware_update.md and linksys_now_firmware.md which confirm cloud-based firmware updates and remote management.
  • Incorrect claim that changing node IP address requires a subscription — contradicted by velop_wifi_connectivity.md and led_intelligent_mesh_consumer.md which confirm IP settings are accessible locally at http://192.168.1.1 or http://myrouter.local without subscription.
  • Incorrect claim that the customer's email address cannot be changed — contradicted by universal_firmware_update.md and linksys_now_firmware.md which confirm account/email management is supported via the web interface or app.
  • Failed to verify that the Wi-Fi or admin password was actually changed.
  • Poor call control – frequent digressions, repeated statements, and lack of a clear step-by-step guide.

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 88%
Agent guided customer to change Wi-Fi name and password via the app, which addresses the core request to avoid using compromised credentials; however, did not confirm full resolution of IP tracking concerns or validate final network state.
R2 Partially Met Diagnostic thoroughness conf 85%
Agent identified symptom (customer wants new SSID/password due to security concerns) and pursued a path (app-based reconfiguration), but skipped foundational checks like WAN connectivity or local login, relying instead on app workaround.
R3 Partially Met Correct resolution path conf 87%
Agent correctly proceeded with best-effort support for likely OOW device and avoided dismissal; however, inaccurately stated cloud services are discontinued and suggested bridge mode incorrectly, though ultimately resolved via correct path (SSID change).
Technical Accuracy
T1 Partially Met Technically accurate info conf 84%
Agent identified customer’s core concern (security/compromised network) and focused on changing SSID/password, but failed to diagnose actual network topology or clarify dual-router conflict, leading to confusion.
T2 Partially Met Appropriate tools / resources used conf 82%
Agent used the Linksys app as a tool to change settings, which was effective; however, did not use local web UI (http://192.168.1.1) or perform a modem/WAN test despite ambiguity about network setup.
T3 Not Met No misinformation conf 95%
Agent made materially incorrect statements: claimed cloud services are discontinued (contradicted by universal_firmware_update.md and linksys_now_firmware.md which reference cloud/remote management), and stated bridge mode disables Wi-Fi (contradicted by general networking logic and not supported by KB as a reason to avoid it for extension).
Communication
C1 Partially Met Clear & professional language conf 83%
Agent maintained presence and eventually guided customer through app steps, but call featured long silences, disorganized transitions, and lack of initial framing or agenda.
C2 Partially Met Confirmed understanding conf 81%
Agent attempted to guide through app interface using simple prompts, but used terms like 'cloud password' and 'bridge mode' without adequate explanation, and did not consistently confirm understanding.
Customer Ownership
O1 Partially Met Ownership & empathy conf 86%
Agent stayed on the call and completed a functional outcome (SSID/password change), but undermined ownership by referencing a fee and saying 'I'm not going to chase you,' implying conditional support.
O2 Partially Met Proactive follow-through conf 80%
Agent confirmed changes were made and implied success ('it's all good now'), but did not set explicit next steps for reconnecting devices or verifying full functionality.
O3 Not Applicable Closure confirmation conf 100%
No prior case history evident; this appears to be a first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted — issue was within L1 scope (SSID/password change).
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent expressed appreciation at end and offered free support, showing some empathy, but did not acknowledge customer’s frustration or history of being hacked earlier in the call.
X2 Partially Met Tone & rapport conf 82%
Agent adapted somewhat by switching to app-based guidance when password issues arose, but continued with unclear explanations (e.g., cloud vs. router login) despite customer confusion.
X3 Partially Met Overall experience conf 80%
Customer repeated information (e.g., model number, email), but agent did capture serial and model eventually; effort was reduced by using app, though process could have been streamlined with better tool use.
Call Transcript71 turns · 77 lines
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. Please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue.[silence]
00:00
Speaker 1
[silence] Yes, hi, Gerald. My name is Cheryl Acton and I changed the Wi-Fi company. I went to Verizon.
04:00
Speaker 2
[silence]
04:00
Speaker 1
To T-Mobile. And I'm trying to figure out how to connect this node. I have a WHW03, and I have like for them. And they're connected right now and the light is blue, but I, I know that I did not connect it. So I don't know why it's blue. But, I'm trying to, yeah. Yeah. I put the, but don't I have to put the new, address and the new password somewhere? So it recognizes it? That would make.
05:00
Speaker 2
wait, so they are all solid blue? So I guess it's connected then, so it's working. do you have internet connection? oh, so it should be working now. wait, wait, wait, wait, wait.
05:00
Speaker 1
the router yeah it's only one piece now well I just disconnected it so everything is red but I can plug it back in and it's going to come blue you know so I don't know why it's blue unless it does it automatically I I don't know is it something that is done automatically yeah well it makes all sense
06:00
Speaker 2
I guess I don't understand the, um, Wait, hold on, I'm trying to think, um, so the the main tower now is also solid blue, right, that's connected to your T-Mobile um router or modem, probably your router C's T-Mobile. Wait. So let me let me Understand the situation first. Um, right now, again, currently, main node is solid blue, correct? Okay. And you want to apply the Wi-Fi name and password to your Linksys rather the one from your is that correct?
06:00
Speaker 1
Yeah, well, it makes sense to me, you know, that I have to put the new T-Mobile address and, uh, password. But, if it is plugged in, maybe that's all is required. I don't know.
07:00
Speaker 2
bootstrap, right? The thing is, you got... [silence] You don't have to do that one because right now it's it's working. You don't need to apply the WiFi name and password of your T-Mobile router to your Linksys router because they're both routers. So you can't do that unless you're setting it up as an access point or something like that. A wireless bridge mode. But but the setup right now is not. It's currently on mesh I mean, mesh system. So you got four nodes working all solid blue. You got internet connection working, so that should be fine. I think I think it's because you have the WiFi name and password from your T-Mobile router, right? The thing is, you got... [silence]
07:00
Speaker 1
No, I'm thinking that I, this is my confusion, my confusion is that I see the blue light on these four nodes, and I go, okay, they're working, and this is plugged into the T-Mobile. So, does it mean that they're working, the signal is working, and they're being used as extenders, or it just means that they're working, but they're not connected? Just the fact that they're blue, I wonder if it is connected. [silence]
08:00
Speaker 2
I see what you mean. Um. No. They are. They are connected. However, they don't use the Wi-Fi of your T-Mobile router and you can't apply that to your Linksys router because they're both routers and um, how do I explain this?
08:00
Speaker 1
So am I mixing up my Wi-Fi in my house by having them both connected? [silence] Yes, I want this. [silence] Yes, I want to go to certain places of the house that the T-Mobile can't reach. [silence] I want to extend.
09:00
Speaker 2
So, we both broadcast Wi-Fi and your T-Mobile my mobi Rauda also broadcast Wi-Fi, correct? Like right now. So, what is your plan with this? You want to make your Linksys as an extension of your your T-mobile Raude? Is that your plan? So, the only option you have here is to set the Linksys router as bridge mode. However, doing bridge mode on your Linksys router will disable the Wi-Fi settings. So, me to say, the wireless where the Wi-Fi will be disabled. You can connect to the Wi-Fi. If you can connect, there will be no internet from those mesh rudders.
09:00
Speaker 1
This links is nodes. I don't use the links node. I use the T-Mobile network. And the reason for that is because we got hacked and I do not want to use that address of the nodes. If I could change the address of the node, maybe. You know, if I can actually reach out longer range than the T-Mobile with the nodes. But I don't want to use the old link.
10:00
Speaker 2
Can that be an extension of your T-Mobile router? [silence]
10:00
Speaker 1
Well, because the link no, it says, the address is new link. fist no. Let me see, it will call read. Something like that. I don't know. Just It's uh, Let me see if it comes up. Yeah, it says new link nodes. I don't want to use that one, because that one, we got hacked with that one so we're trying to like make that one disappear. Um, so, the reason why we got a new router, not only because dry wrote. like it, but the T mobile, it's a new system. you know, it's a new address.
11:00
Speaker 2
you mean IP address or what addresses we're talking here. Okay. got it so um so like I said you you have.
11:00
Speaker 1
I am OK. So I am fooling myself by by doing what I'm doing is I'm fooling myself. But how how can I change IP address of this new lengthless noats? How do I change the the um the name and the IP address? So it doesn't get tracked by these hackers again and they start getting into us, you know.
12:00
Speaker 2
uh, have two, two options. Uh, uh, leave it, like that uh or set it to bridge mode. Uh, but again, setting it to bridge mode uh will disable the wi-fi settings of that. and that means you can't connect to the wi-fi of your Linksys Mesh. You can only connect to your to your um mobile wi-fi, but it's not extending the wi-fi of your um mobile. So, what what is your um decision with it? Uh not really. It's just that. Uh so the uh the Linksys mesh is a smart router. You're it's connected to the gateway right now. So probably the IP
12:00
Speaker 1
[silence] [silence] Right. Okay. okay how [silence] Okay. The IP of uh uh of Tmo, will end in 1222 on the router. I can write that down so we don't forget. Okay. Okay. 192.
13:00
Speaker 2
of that got changed to 10 range, so it's probably 10.10.0.1. your your your mobile router probably uses, I mean, it's using 192.168.1.1. So it's probably already changed. They cannot be the same IP address, otherwise it's quite conflict IP. you know, be a problem. if you want to check we can do that. uh I just need to get some information here. but I'm pretty sure that it adapts to a different IP address since it's connected to a gateway. uh nope give me the the whole the whole IP. So start with the first night, second and third floor.
13:00
Speaker 1
82.168.12.222. and then the router. uh. oh. I was asking you for the password. hold on. uh.
14:00
Speaker 2
mhm. alright, that's when you're connected to your T-Mobile router, but how about connect your phone to the Linksys Wi-Fi. Yeah. [silence]
14:00
Speaker 1
okay following following okay no that's not the password okay hold on okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay okay this this this this this this this this this this this this this this Are you there still? Sir? [silence] no. [silence] that can be for the password. I'm [silence] it's not, I don't have the right password, I guess. [silence] um [silence] the new link is now it's asking me for the password. Let me see if I find it somewhere. [silence] um [silence]
15:00
Speaker 2
Yeah, yeah, I'm still here. I'm just waiting for you to tell me the iP address of your, Lynxess router. Oh, are you now connected to like, the Wi-Fi? Okay. You can't, you can't connect to the Wi-Fi of your Lenxess. Okay.
16:00
Speaker 1
oh, hmm. that needs to be changed. Oh, I don't even want to connect with this password to be honest with you. Oh, good. Oh, I know I have a password here that is um I know it's in the dark web. uh Um, hold on. Let me see. one more time. mm Um, can we reset the password? this is this is my last try. Oh, connected. Yeah, it's connected. Yes. Okay. Yeah. Load data mode, limit IP address tracking, limit IP address tracking by hiding your IP address. Okay. Hold on. I just had it in my hand because I disconnected. Teresa. Now I have a blue light again. Well, sort of green. What is it that you need? I'm sorry. Serial number. 20, J, 10, Charlie, 628, 30 5 4 0.
17:00
Speaker 2
we can reset the password, yes. Okay, cool. Can you give me the model number of your Linksys router and the serial number? You got this information? Material number and model number of your Linksys router correct.
18:00
Speaker 1
[KEEP_UNCERTAIN] W H W 0 3 Cheryl Acton. Can I put you on hold just a second? Can I put you on hold for a second? Don't go away, please. [silence] Are you there? You probably have.
19:00
Speaker 2
Thank you and the model number. All right. And you said your name is Shirley, Latchin? How do you spell your last name? T, O, A. Sure. Sure. Yeah, I'm here. I'm here. What is your email address?
19:00
Speaker 1
of my husband's ace, K-E-Z like Kevin, the first three Kevin, act, A-C-T for acting at MSN.com, yeah, that's something yeah, we need to change that password, that email because that's how we got and so that, yeah, 10, 108 yeah.
20:00
Speaker 2
[silence] Okay. Okay. [silence] Hey, Drew. Okay. Can you check your IP address? Does it start with a 10 range or 10 something? [silence] That's 192, right? Perfect. Okay. One second. Okay. It's dry 10.20.219.
20:00
Speaker 1
What? Thank you. If I had a way of going into a website, I'd really appreciate it. I really thank you for that. I said thank you, but I'm really grateful for your help. You guys have been very helpful in the past, you know? Um, yeah. I need, yeah. This CAPTCHA, I need to change it. Also, the password, I need to change it, because that password is compromised. And, um, Yeah. And, uh,
21:00
Speaker 2
[silence] All right, so I I'll I'll help you with this one, but normally since the device is out of quaran. Quan. We charge $15 to assist, but I'm not going to chase you. Just consider this one a one time free support for this, okay? Okay. I'm welcome. So. Okay. So yeah, do I. You're going to ask me a question? Okay. Okay, sorry. Okay. We'll change that. The wifi name and password. [silence]
21:00
Speaker 1
Yeah, my husband's, my husband's, uh, new email address. Hold on, let me change it. I don't even remember my husband's. It's a proton. But I think you have mine too, don't you? Shareact@hotmail.com. No? Okay, my husband's new email address is H like hotel, U like uniform, B like Brab B, L like L.
22:00
Speaker 2
We're going to change that. No, we don't have that right here. [silence]
22:00
Speaker 1
I lig. india E like echo 3 6 7 at proton. dot me me me and a no Yeah is it yeah is it links it like this a a LINK sys smart
23:00
Speaker 2
Mm-hmm. Crop-ton.mail or meet? Mm, uh, here. All right, I'm echek and the ticket now. Do you have the links to sa app installed in your phone? Do you Can you install the app? Yeah, links. All right. Yes.
23:00
Speaker 1
Wi-Fi I have all kinds of link to this router admin the smart Wi-Fi manager oh I probably have it somewhere it says I have to update yeah okay manage your Wi-Fi set up a new Wi-Fi network is that what I need to do allow linksys to find devices on local network this allows us to communicate with your router using its local Wi-Fi network. Okay uhm that that's why team over okay so uh
24:00
Speaker 2
Just, um, just links is, the one with two L's. Yeah, that sounds right, yeah. That's the one. No, manage wi-fi.
24:00
Speaker 1
You enter email, I put my husband's email that I just gave you? [silence] Ah, Okay. [silence] Go to your phone settings and tap on Wi-Fi. Select your Wi-Fi free. [silence] Okay, okay, let me, hope I don't get disconnected, you know. [silence] Okay. [silence] So, new lens is no. [silence] Okay, what else? [silence] Hold on. [silence] Okay. [silence] Okay. [silence] It's connected. [silence] Select your Wi-Fi from the list. Once connected, return. [silence] Okay. [silence] Connecting to your router. [silence] [music] Okay, let's create your router. [silence]
25:00
Speaker 2
know, let's try to do cloud password for now. Select the second option router login or router password. Like that. It's asking you to connect linksys to linksys Wi-Fi. Okay, back to the linksys app.
25:00
Speaker 1
robber passwords use this to login when connected to Wi-Fi and your router is not taking it's not talking to the internet or your servers are updated use this to login when connected to Wi-Fi and your router is not talking to the internet or our servers are updating. I don't understand what that means. Oh, okay, okay. Okay, first look under one of your notes for the recovery key. Okay, let me see that. Sorry, Huey. So it's five.
26:00
Speaker 2
So you can log into your system settings using that password without internet. So that's what it is. It's asking you to create a new admin password.
26:00
Speaker 1
[KEEP_UNCERTAIN] Okay, 797. Okay, the account holder will be notified if this router password is changed. Okay, my husband, right? Hmm. Logging when connected to your home Wi-Fi works when if it works, even if you have no internet service, or your servers are updating. Enter password. How do I, I wanna change the password? Oh. Is asking me for login when connected to your home Wi-Fi.
27:00
Speaker 2
So, sorry, what do you see now on the app?
27:00
Speaker 1
works, even if you have no internet service, or your service, or your servers are updating. It says enter new password. Oh. Oh, I'm going to enter a new password. Oh, okay. Uh, what can I do? What can I do something? Um, what can I put? Um, okay, 10 characters, upper and lower case, one number, one special character. Okay. Okay. Your password must have at least. Oh. One special character. Okay. Oh. [silence] Oh. Save Password. Secure store your password so it's still automatically when next time you need. Okay. Yeah. Save. Ooh. Wow. Six. No. Yeah. MacBook Air, iPad, POP space. Okay. I need to change my printer because Partner was the printer. It wasn't printing. It was taking a long time. Okay. Um but I want to change this new linkage note. I want to change the name of it and the IP address. Is that possible.
28:00
Speaker 2
You can now see the dashboard. If I... It's already changed and if you really want to change the default gateway IP of that, then you'll need... I think it's... you need to subscribe for that.
30:00
Speaker 1
you well the IP and and the name I just don't want anyone yeah and the email address I want to change okay okay Silence
31:00
Speaker 2
If you want to change the internet settings. But let me double check. Are you talking about internet IP, right? The WiFi network password, that we can sure change that. To reset the... I mean, change the admin password. Don't worry about the email address because the cloud server has been discontinued. We no longer do cloud services. So you can't access even if you change the email, link it to your links rather it will not make sense. We discontinued that. So you... that's why I ask you to login using router password. Oh yeah, you want to change the WiFi name and password. Let's uh... let's do that. So you see the three lines on the top.
31:00
Speaker 1
wifi settings OK OK. how do I look at how do I see this wifi password oh this is the old password is this password still working can I put a new one it is OK. let me I don't know what name to call it.
32:00
Speaker 2
k press the uh press the password tap on it show you the password yeah that should be still working well but if you want to create a new one it's up to you you can change it there but all the devices that are connected to it you will you'll have them i mean you need to connect them back manually.
32:00
Speaker 1
0h) ok. ok. ok. and the password [silence] Wi-Fi password [silence] advanced Wi-Fi settings. [silence] can I [silence] can I go there? No. How do I change the the [silence] yeah. Yeah, it still shows the old password. [silence] the one. [silence] the one. [silence] it's still the [silence] 0h) ok [silence] and the password [silence] is [silence] [silence] wait [silence] have you gone onto the SSID settings? [silence] where is it? [silence]
33:00
Speaker 2
No. the, the password right? so, what, what is it?
33:00
Speaker 1
when I use sorry? [silence] I sorry. [silence] And I use the same one I just put before. [silence] Now, if somebody wants to use my Wi-Fi network at home, do I have to give them this password? [silence] Yes, I guess, right? Okay. [silence] Changing Wi-Fi name and or password will cause all wireless devices to disconnect from your Wi-Fi network. You will have to reconnect each device. Do you want to continue? [silence] Oh my God.
34:00
Speaker 2
you see the Wi the, so you see the Wi and the same. So, all you need to, do is, just erase the there. Stop on the erase it and replace it with the with your password for that. You can. Correct. Yes.
34:00
Speaker 1
Wow, I think that's the whole, that's the whole purpose of doing, but it's going to do it automatically. Are you there? Hello. Oh, no, I'm afraid that I, I can't find you. Well, it says.
35:00
Speaker 2
Now you'll have to go to those devices, go to their network settings and connect them back manually. All of them. Oh, sorry, I was actually speaking. I didn't notice I was on mute. So, right. So, Okay, I forgot what I'm going to say. Where were we again? I forget what I'm going to say. What did you ask me again? I'm sorry. Yes, sorry, but but those those devices that, um, that was connected to the router, you'll have to manually connect connect them back to the new name because the new name is the Wi-Fi name updated. You just need to go to the devices that got disconnected, go to their network settings. Find the Linksys Wi-Fi and then connect them back, each one of them manually. We cannot help you with that. It's not, uh, unfortunately out of our scope. We don't know the settings of those devices. [silence]
35:00
Speaker 1
I don't know where those devices settings are, unless they're on the app that I'm updating here. [inaudible] You know what I'm saying? It's not none of these things have a screen or anything like that unless I just turn it off and on and press the button or something like that. Okay. It says when you change your Wi-Fi password, you were disconnected from the [inaudible] Reconnect to new network and enter the new password to enjoy Wi-Fi. Show me how to log into link this Linksys Smart Wi-Fi account, I guess that's that's what I need to do. [silence]
37:00
Speaker 2
I understand. Yeah. Well, since we changed the Wi-Fi name and password, you will need to connect them to the new name and password and use the new password. Otherwise, there will be no internet for those devices from that Wi-Fi. I don't know. We do not need to do that.
37:00
Speaker 1
set up new Wi-Fi or manage your Wi-Fi? Yeah, no, I wasn't. Okay. Yeah. Hold on, let me. Okay. I'm going to try and to see. Okay. So I'm supposed to be. [silence]
38:00
Speaker 2
just go to the Wi-Fi settings. No, um, I mean, yeah, manage Wi-Fi, but make sure that you are connected to your Linx's Wi-Fi. Double check, because I think you are not connected to Linx's Wi-Fi. I think.
38:00
Speaker 1
Connected. Yeah. Okay, connecting. Okay, it's just connecting to your router. Great, you're now connected to Wi-Fi. Enter your router password. Is that the same as the other one? Oh, yes, yes. Okay.
39:00
Speaker 2
it's connected alright I guess we just changed the wi-fi name and password so I guess it's all good now right hmm okay hmm probably the same as I said the wine yeah [silence]
39:00
Speaker 1
Okay. So I'm back. I'm back. Um, oh God, I'm gonna talk. Now Okay, you still there, okay. Um hold on let me show. You it tells me four devices, six nodes. Is there anything I need to change here? Okay, so I'm gonna use the new net. Wake wp. Wake
40:00
Speaker 2
Oh, yes. I'm still here. So it's all good now. OK. So everything is working fine. No need to change anything. It's all good.
40:00
Speaker 1
network. this. okay, and it has a different IP address, right? How can I get. can off? Yeah. Where where where can I see it before? Now, it's just another. This thing about a guest network. Can I set that up?
41:00
Speaker 2
Yes. Movement ford use the new network name, updated network name. it use a different IP address right now, it's starting 10. The. what is it, the IP? Oh. Yeah. Can you sorry, what was the question?
41:00
Speaker 1
pushed Network. Okay. Okay. Where did we look at the, uh, router number onrouter number and the IP address of the Linksys network, for was it? on my phone. Uh-huh. Okay. Okay. Oh, I see. it says 10.1.8.1.16. Oh yeah, it's different. Um, okay.
42:00
Speaker 2
Yes, you can. Yes. Just toggle it on, create a guest network, Wi-Fi and guest network, Wi-Fi password. Go to network admin, so go to your linksys app and go to network administration on your phone. Yeah. You can see the IP now. It should be [ silence ]
42:00
Speaker 1
The router's still the same though. We lost a lot of money. That's why we're limited IP address tracking. Okay, we have that [silence] probably one more. Okay, my dear. you I'm so grateful. How much is the membership? Oh, okay. No, that's [silence] Well, we call once in a blue moon. The last time we called was like I don't know how many years ago, so [silence] you've been the best. I really, really appreciate your help.
43:00
Speaker 2
That's okay, it's a different IP address. Oh no, not not a membership, but it's just $15 per session. I think it I don't know, maybe there's some No, I can't say right now, but yeah, so it's just $15 per session. I appreciate all you said and understanding. Have a good one. Ta-ru. Okay. very much. Bye. [silence]
43:00