Speaker 1
Hi Ali, my name is Marlene. How are you? [silence]
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register. Linksys.com. Please have your device serial number ready. For assistance press one now. For out of warranty products, paid support may be available depending on your issue. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [Hi,] thank you for calling Linksys Technical Support. My name is Ellie. How can I help you? I'm fine. [silence] I'm good, Marlin. Thank you so much for asking. [silence] How can I help you today? [silence] [Coughing]
00:00
Speaker 1
I have the question, is it your name Ali? Ali, I have a question. Hmm. I'm I'm How can I explain that you? I'm trying. I'm like I would like to to increase the the speed the speed of my internet here at home. And I have some Lynx Key's router and nodes. But I'm, but I'm trying with the I'm trying to to upgrade my internet to the 2.5 gigahertz. And uh, And uh, the router that I have here doesn't support it. Uh, I would like to know if you guys like have any kind of a recommendation or anything like that.
01:00
Speaker 2
Mhm. Yeah, by the way, before
01:00
Speaker 2
Before I provide some recommendation, Marlon.
02:00
Speaker 1
Yeah, I have, uh, of course, laptops, TV, my computer, security cameras, and, uh, all that. Uh laptops, uh, that would be two laptops. TV would be two. uh, two. One, two, three phones, like, for, yeah, living here in this, uh, three phones.
03:00
Speaker 2
Okay. Okay. But to be exact, how many laptops are we talking about? Uh-huh, uh-huh. And how many computer. I mean, how many TV? Uh-huh. And how many desktop computer? Uh-huh. Okay, so, uh-huh. Okay, so for this one. And how many phones? Probably Marlin. Uh-uh. Uh-huh. Uh-huh. Yeah. Okay. And this phone's
03:00
Speaker 1
No, all of them are like 16, yeah; let me, let me, I'm, I'm sorry, can you repeat again, please? Okay, give me a second [silence] how you
04:00
Speaker 2
Um, like, are they, are these phones like maybe around, um, if we're talking about iPhone, like, are they from iPhone 13 or 14 and up or okay. [silence] 16, iPhone 16. [silence] Um, can I have, ma'am? Uh-huh. Okay. [silence] So, and by the way, Marlon, right now, what is the model number or do I, or how about you give me Marlon the serial number of your link is router so that I can double check it and compare it to the router that I'll be uh introducing to you. [silence] Ma'am, do you have your, do you have your router with you right now? Uh-huh. Can you give me the serial number of your link is router that you currently have right now so that I can pull up.
04:00
Speaker 1
let me get the serial number here the one that I'm using now the serial number you say the model number or serial number okay model number first it will be MX5300 and the serial number would be 32 N as in Nancy 10 M N as in Mary 3 A A 0 3 0 3 6 4 0
05:00
Speaker 2
rate. model number and serial number. Do both model number and serial number. Okay, let me just read it.
05:00
Speaker 1
As in apple, right? Yeah, A, W, A. Sure. Oh, I have a few different ones Ali. Uh, I have this one. I have, ( ) two of these. [silence]
06:00
Speaker 2
32N for Nancy 10M for merry 3880 3640. Oh so that's 3. Oh okay so 3. A. Okay here it is. And how many of these other so do you have around the house Marlins? How many
06:00
Speaker 1
MX 5300. And the other ones that I have are the smaller ones which is, if I'm not mistaken. Let me see here. Give me a second. and the other ones that I have are like MX 2000. Ooh. Give me one second. One, two, three, four, five, I guess. is the first one.
07:00
Speaker 2
OK. OK. MX 2,000. And how many of these MXT 00, do you have?" Marlon? "OK. Five." So, um, Marlon for this one, like, which of this two, um, from this two models of Linkis router do you have, which of this one is the main router or the parent?
07:00
Speaker 1
the first one that I showed that I sent you the the the model and the serial number. MX-5300, right? My question is even though it doesn't have like a 2.5 GHz port does it still support the 2.5 gigabytes or not?
08:00
Speaker 2
MX. Oh, okay, so that was the main 53. Okay, let me just check this routers. Just this MX series that you actually have, they're actually good regarding with the, but let me just double check. MX-6300. so I think we are this router I believe that on let me just double check so the child's are in busy change or should connect them so that they can have internet access yeah but check them sometimes as well I don't have to check check them sometimes so that they can have internet access at this one as well your PlayStation has an elemp port to get my empire the child no so that you are assured you're connected right under me with this but give it to her put your put them in so that they can have internet access okay two-point five and two-point five okay [silence] okay [silence] Thank you so much.
08:00
Speaker 1
Sure, no problem. I appreciate it. [silence] Yeah, it's gonna be a little bit like lower, right? mm-hmm But my but my question is, does the one that I have right now, does it support the 2.5 gigabytes?
11:00
Speaker 2
if you are connected wireless to any router on Margland it is actually like you know I really expect it directly that the speed that you are getting well really not gonna meet the like you know the yeah yes it will gonna be a little build a little bit lower only a little bit but not too much just yeah regarding with that one and then um so regarding with the router that you have this is actually a good router already however since you are experiencing some issues like this that um I
12:00
Speaker 1
[silence] Mhm. Mhm. Mhm. Mhm. No, it doesn't have it. I already checked it. That's the reason that I'm calling you. None of the ones that I have here has the 2.54. Mhm.
13:00
Speaker 2
at the back of the parent node where the other end of the Ethernet cable is plugged in. Can you check it for me? So there should be a yellow line on that port. Can you see any label on it that says 2.5 Gbps? It doesn't. Oh, okay. So okay. Guess the routers that has a 2.5 Gbps port. Uh let me just pull those routers up, okay? So we got the Vios Vlara, one line for branch, and I think we got those Synapsys ones, so let me grab that that we got the... and then we go ahead and change all its name and on that. So we get the one, that's the one line, that one line and that one line. And go ahead. Let's change it, okay? And we change it now. And and we'll name them.
13:00
Speaker 1
Ali I I'm I almost got one from Amazon which is kind of uh the newest one I think it's pro serving or something like that but the but the the thing is if I get that one I wouldn't be able to use all my notes because it wouldn't match with the nodes right yes we
14:00
Speaker 2
Mhm. Mhm. A velo, pro seven you say, correct? Let me just check those routers. So our velo, pro seven routers are the [silence] So, these are the cognitive routers that we have, and that router is actually the MX7000. Yeah, so that MX7000 is actually kind of a powerful router. So, yes, it has a 2.5 Gbps port. Uh, it can really support it. But aside from this one, we actually have MX200 that also has a 2.5 Gbps port or internet port, because it can really work with 2.5 Gbps or can work up to 2.5 Gbps. Because if you are looking for the MX7000 in, in the Amazon, I believe it's no longer there because it's already like, um,
14:00
Speaker 1
no no I'm just I'm just giving one example Ellie so but my question is what I saw if I get the like one of the newest one that you guys have it wouldn't work for me just because of the mesh because the newest ones are some kind of like how's it called like internet or something like that right.
16:00
Speaker 2
I'm out of stock. if if I'm not mistaken. okay. but uh, mm-hmm. mm-hmm. well, uh they can actually, uh, connect still. but, um, what I can actually suggest for this one is, um, you can actually suggest for this one is, um, if you really want to get or at least, uh, they're gonna get the uh, higher speed or or a router that could absolutely perform on how you really expect it. so
16:00
Speaker 1
MAX 5200 [silence] 62. I saw the other one here that kind of will work for me, but I don't know if you guys have it in stock. These is the MX 8500.
17:00
Speaker 2
Okay, I'll be comparing this to, okay? Yes, uh, yeah, of course, I totally get the the point of yours for this one. But let me just MX 85. Uh, uh, uh, 2 minutes .
18:00
Speaker 1
but doesn't have a don't try I know what it's for
19:00
Speaker 2
uh yeah you can actually also get this one the um the MX 8500 so yes it it's actually also dual band router and then the port at the back yes it has a port or the the internet port at the back of this router uh let me just check it because this can really make or you can definitely make use this one as a parent of your MX 5300 or the current parent router that you have uh and uh... thank you
19:00
Speaker 1
Yes. Should, I would say, let me see, I would say like, 2100 square feet. [silence] And it has two floors. [silence]
20:00
Speaker 2
Marlon, like how big if you can just give me an estimation a cannon. How big is the area of your house? Okay, 2,100 square feet. Okay, two floors. So, 500. So, if you have 2,000 and if we're going to divide it by. So, the wide nest of the I mean each floor is like 2,000 square feet. And also the same.
20:00
Speaker 1
No. Oh, the second floor is kind of smaller, yeah. [silence] Why?
21:00
Speaker 2
combined with the second floor, or the second floor has a smaller area, okay, because what will actually going to happen here is that if you are going to get the MX 8500. yes, you can absolutely get this one and make this one as a parent of your MX 5300, but what will going to happen is you need to eliminate the MX 2000 out of the network or out of your mesh system. Because you already have two of your MX 5300 and that router can already cover the whole first floor of your house. And if you're going to put
21:00
Speaker 1
Well, but the thing is, I only have, I only, I only have two of the, the, the five three zero zero. Why are you saying four, if I only have two?
22:00
Speaker 2
Uh, a, uh, uh, uh, let's say, uh, uh, uh, uh, it two. Uh, uh, uh, two of the MX 8500 are going to be on the first floor. Uh, and then you are going go going to put the MX 5300 or the two of the MX 5300 on the second floor. So the four of them can totally cover everything already, not unless of course. Yeah, uh, uh, yeah, they're actually already good and if you are going to get an MX 8500, then the four of them can absolutely work perfectly. Cuz if for actually trying to say like, let's say for example, if you are going to get the MX 85, uh, uh.
22:00
Speaker 1
[silence] Yes. [silence] Yeah, that's right. [silence] Yeah, the whole house, that's, that's the reason that I have, like, five nodes right now. Well, I'm, I'm, I'm not planning on buying the, the, eighty-five zero-zero. I, I, I'd like to get one that I can use the node, that I have here at home. So, because, especially the ones, the fifty-two zero-zero. I got them, like, last week. So, if I can, if I... Now, the fifth... Is that fifty-two or the, the, the... [silence]
23:00
Speaker 2
uh thick wall uh something like that uh or hmmm okay yeah good's okay let's say um MX 85 by the way Marlon how many of this do you are you planning to get uh the 5300 uh the MX 2000
24:00
Speaker 1
Yeah, the 2000. Yeah, the 2000. I got it in like last week, so if I can't use that, so I would have to return them or do something else. Mhm.
25:00
Speaker 2
Oh, so there are, okay, now I now totally get your point. So it's really kind of a waste of money if you cannot use or make use of the MX2000, so, well, all of our routers can absolutely work. I mean, well, not totally all of them because we still have, you know, the legacy routers or the much more older routers before. Well, if you are going to get the MX8500 to work with your MX-53 and 2000, then yes, they can still work together. And if you are going to get the MX, I'm sorry.
25:00
Speaker 1
[silence] which one is that? the 5300? No. [silence] So I could. So in so what are you saying? Now that I can use like basically I could use like either one. and uh and uh what is the difference in in terms of price mmhm [silence]
26:00
Speaker 2
so you can still use both of them. sorry Tech. In terms of price, let me double check it, okay? Hey, pretty soon. Hey, hey, I'm gonna connect. Hoy, a-pui comes later Okay, so the regarding with the prizes of the MX8500 and the MX6200 is for the MX8500 for a single pack that will actually uh cost you for about $150. And then uh for the MX6200 it can actually uh cost you for like about um sometimes it will raise up to 275 for the M.
27:00
Speaker 1
275. uh-huh. And uh can I find being on Amazon or? Because I'm I'm putting like he Linksys max.
29:00
Speaker 2
mx 60 200. for only what yeah actually that's actually the um approximate price for the mx 60 200s? cause this is actually kind of expensive router for a one pack router or for only single router because the price of this router actually varies depending on the you know depending on the platform cause sometimes there are platforms that are selling a you know some refurbished router so the price of this router actually varies let's say from 140 up to $275 yeah that's for this one let me
29:00
Speaker 1
[silence]6200 router and I can't. And uh I, I found one here, which is like 2024 release, but I'm not sure if it has the the 2.5 port. Or if I can, if I could like buy through you guys. instead of Amazon I don't know okay
30:00
Speaker 2
uh, well, we actually no longer um sell uh directly or like, yeah, you know uh over the phone for this router, so you can only get this router through Amazon, eBay and uh, Best Buy. I did actually try uh checking it from my end Uh, Marlon, if I can pull up those uh websites, however, you know, due to uh company policy, we cannot access the Amazon, eBay or Best Buy here at Front on our direct system. Cause it's actually um not on our white list, so I cannot uh check it for you, but yeah, you can actually still try checking it on Amazon, Best Buy or uh, eBay. Okay, and also uh I'll be saying.
31:00
Speaker 1
Sure, that would be great. All right. Thank you. My last name is Moura. M-O-U-R-A. Uh, it's going to be my name and my last name, Morlan Moura 1988@gmail.com.
32:00
Speaker 2
And then can I have please your last name?
32:00
Speaker 1
All right. Thank you so much, Ali. I appreciate your help. You too. Bye-bye. Thank you.
33:00
Speaker 2
Have a good one.
33:00