Speaker 1
Yeah. Can you help me? Uh yes. Hi. Uh this is Sol. I, I'm trying to set up the uh, I already had set up the the Linksys uh, it's the uh W H W 0 3 version 2.
00:00
Speaker 2
Welcome to linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, please have your device serial number and contact information ready. If unavailable, kindly call back later for out-of-warranty product, paid support option may be available depending on the issue. Thank you for calling linksys. This is May. How can I help you?
00:00
Speaker 1
Uh, did you need, uh, yeah, I already had set it up and one of the access points is red on it. [silence] All of a sudden, it just turned red. Oh, the extender, sorry. I believe so. I think it's, if the main one, it's actually like, uh, almost like a greenish color.
01:00
Speaker 2
uh-huh. Okay, and you're trying to set it up. Right? You mean to say, not the access point, but the extender. Is it just the extender that is having a red light, but the main one is raging? Okay, that means that it's offline. Solid red when it's not. And if that router you're calling for is entitled for three years to warranty, if it's purchased within three years I can go ahead and assist you on how to add the extender. If you had it for more than three years I can send email 'cause it's for free. I'll
01:00
Speaker 1
Oh, okay. Um, could I give you the serial number? You can tell me if it's under warranty. Okay. Uh, it is... 2-0-J-A-S. Yeah. Two oh M, as in Mary. Uh, three C-A-2-3-0-4-9.
02:00
Speaker 2
indicate there the instructions on what you need to do to add the extender back. But if you want me to assist you now, we have paid connect option which it will cost you $15 for one-time troubleshooting that will last for an hour. yes, sure. I will know through the serial number. Go ahead. uh 2 0 j. okay. It's 2 0 j for jack, 2 0 m for Mike, 3 Charlie Alpha, 2 30 49. Is that correct? Okay, let me just check it here then. One second. It shows here the device was shipped year 2021. So, that only means its warranty ended year 2024. But if you have a receipt there that shows it is purchased within three years, I can assist you. But if you don't have, and if this warranty here on our system is true, that only means I can only help you via email. I'll indicate there the troubleshooting on how to add extender. If you want me to further assist you now, I mean to assist you, then you can avail our paid connect, but it's up to you if you want to proceed with that because it will cost you $15 for just one hour of support.
02:00
Speaker 1
right um i i do have a did you purchase this i think you purchased it online didn't you and you had the uh got it on amazon how long did you purchase that okay i think we went through this before yeah yeah and then we gave him the the receipt you guys don't have a record of it cuz we we purchased it on on Amazon. And then we sent in. Oh, I see.
04:00
Speaker 2
Mm-hmm. [silence] For Amazon, we, we don't have any uh, history of, uh, I mean, we don't have any records, if that's the case. But if the device was purchased directly from us, yes, we can pull up a record in our system. But since you bought it in Amazon, maybe, uh, you have an invoice or you can pull up the
04:00
Speaker 1
well, okay. no, no, it's, uh, I believe we did that already, uh, and we were able to find it via the, uh, on amazon.com. and we sent it in an email when it was purchased. no, I think it was longer. No, I think it was longer than that. Oh, I see.
05:00
Speaker 2
was it last year because if it's last year since we're using a new tool, some cases are okay because we also upgraded all our tools here, previous cases are not migrated some of it. And when I check it here, what's the phone number that you used before? Was it the number ending through 229?
05:00
Speaker 1
Yes. Can you see me now? uh it was Tracy left at yahoo.com correct uh no no uh l-e-s-f at yahoo.com no f as in Frank f as in Frank left correct yes.
06:00
Speaker 2
no. uh there's no result here upon checking. what's the email instead that you can remember? [silence] trace@yahoo.com. Tracy? [silence] is it spelled T-R-A-C-Y? and then after Tracy, is it the word last? L-A-S-T? uh-huh. okay. so it's like tracy left. L-E-F-F.
06:00
Speaker 1
Uh, okay. That shows a solid green line. I mean, um, yeah, it's green. I'm just gonna check the light. That's when it was, uh, okay. That's correct, that's a main node. Yes, we added one.
07:00
Speaker 2
I will show you, I mean, I'll try to check it here when it was first connected. One second. Okay. Our system shows here. It was first connected May 6, 2021. May 6, 2021. And the status here is online. I believe the serial number you provided to me was the main node. So, yeah. Since it was set up on this day, is it like you added Lynksys devices um, after this parent node was set up? Or it was... Okay. What is this serial...
07:00
Speaker 1
Uh, OK. that one, that one is, the one in the garage. No, it's this one, right? yeah. Uh, it is, but this is the old one here. So the new one is on the other side. OK. So, uh, I'm going to take you to the, to the new one.
08:00
Speaker 2
number of oh yeah you can tell me instead the serial number of that additional node probably that will show in warranty on my end since you just added additional one what's the serial number of that now
08:00
Speaker 1
OK. OK. OK. So, the new one, oh, look at that. Now the color is orange. The extender. yeah, on the new extender now it's orange. But let me give you the serial number on this one. the serial number on this, it's uh, 2-0J as in Jerry. 20M as in Mary, 33B as in boy, 396330. Correct.
09:00
Speaker 2
-on the main one? Or die? Extender. [silence] Go ahead. Okay. That's oj2020 Mary. [silence] 33 Bravo 39630. Okay. [silence] Hmm. It shows here there's no data. Just to verify again,
09:00
Speaker 1
that's right, yes. oh, they're not, now it's, yeah, now it's red, now it's, uh, blinking red, well, it's glowing, glowing on and off, like, [silence] oh, really? okay, oh, okay, try to move it, [silence]
10:00
Speaker 2
it's to 0 Jack Jack to 0 Mary 33 3 3 0 396 .3 0 okay let me try it it's blue did you already restart that node restart it that node because that will help uh I mean right now it was it's not on set up mode so it's just being uh disconnected to the main node earlier orange light that only means it's getting a weak signal from the main one so try to you can try to
10:00
Speaker 1
[silence] [silence] Oh, you're right. It was blue and now it's yellow. Oh, look at that. [silence] Okay, now it's now it's blue. let me see if this is working. Trace one of your cameras I'm chasing. Oh my God. Okay. So now you just leave that one to come on. Okay. which is the front one. Okay.
11:00
Speaker 2
Okay. Yes. And it's unlike the blue or be a little bit better
14:00
Speaker 1
problem okay perfect okay sounds good okay I I understand you too uh-huh looks good she had to go
16:00
Speaker 2
you need to look for find for another spot it can only go 30 ft beyond if the perfect environment no walls in between but if there is then you need to make sure it's connected within 20 ft parameter from the parent node all right so you can call us if ever you want to upay our paid connect service okay we think that's $15 one time for now you can try to look for another spot okay thank you again for calling if that's the case but for now [silence]
16:00