Speaker 1
[KEEP_UNCERTAIN] Y-yes, ma'am. I'm I've I have a links is EA 7500 and I'm trying to I will try to reboot it being that it has a stuck in a reboot cycle.
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warrantee products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about that, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warrantee product, paid support option may be available, depending on the issue. Hi, thank you for calling Linksys Technical Support. This is Rio. How can I assist you for today? [silence]
00:00
Speaker 1
to get it to be an access point on my existing network and all the instructions on the internet no longer pertain to it for some reason? So I need some help. Yeah. The model number is EA7500 and there's a the letter V as in Victor and the number two. Yes, ma'am? Yeah, it's a great router. I just need to get it to be an access next to the serial number. Let me see if this is I don't know if it's an O or a zero, but anyway, 1 8 okay.
01:00
Speaker 2
Got it. uh oh. Hmm. Got it Sir, I apologize you're experiencing this uh issue. Sir, again, sir, let me double check. Uhh, what model number does your device have there? [silence] [silence] Is that 7500, correct? Okay, uh, can you confirm to me Sir, what's the serial number? Got cha. Mhm, yes. Zero.
01:00
Speaker 1
let me start again one 8 L 21 O B is in baker one 8 one 4 4 2 and I don't know if that is an O or a 0 between S O B it looks like a looks like the letter O. Okay. No, no, no, no ma S S is in Sam. The letter O. The letter B is in baker. 8 1 4 2. You had everything right, but the middle part of it.
02:00
Speaker 2
Picture. Got it. It's okay. It's, yeah, it's letter O, sir, not a problem. Again, sir, let me confirm if I got it correctly. It's 1-8-L-2-1-S-Z-0-V-8-1-8-4-4-2.
02:00
Speaker 1
No ma'am you're not listening at all. You want me to try it again? Are you ready? One, eight, L, two, one, S as in Sam, O, B as in Baker, eight, one, eight, four, four, two. It was fine.
03:00
Speaker 2
Yeah, that's the one I mentioned sir? Alpha Lima two one S for Sam zero victor eight one eight four four two, correct? Okay, go ahead sir. Wait, check. Is this the first time to set up this device or it was working fine before?
03:00
Speaker 1
it needs to, it's been offline for a while and I'm putting it back online and I can't get to the admin, uh, of it anymore for some reason. I've done my and I've reset it. I've done everything that the internet tells me to do and it, uh, the, I'm not even getting to the screen because it says the link this Wi-Fi is no longer uh, available and I've tried my router.local I tried my router.local and it still won't.
04:00
Speaker 2
Byte the way, do you use a router password? uh-huh, go ahead.
04:00
Speaker 1
Yes. I'm do - I'm trying to, yes. I'm trying to, yes. [silence] Yeah, I - I guessed that. I guessed that. [silence] Okay. [silence] So, [silence] now, [silence] since you're sitting there talking, [silence] it has all of a sudden [silence] decided to connect. Let me see what it's gonna do. [silence] 'Cause it logged into the linkssmartwifi.com, [silence] which I've been trying to do for a little over an hour.
05:00
Speaker 2
When you tried my router that local to...are you using a computer? okay. And your computer is connected to the Linksys Wi-Fi or to your other Wi-Fi? Well, first thing, sir is you need to go to your settings of your computer, go to Wi-Fi settings and then check the Linksys Wi-Fi name. You need to connect there first before you open.
05:00
Speaker 1
Internet Explorer 7.0 Firefox 3.6 Google Chrome version 14 or later. Let me see what this browser says. Um Let's see where is the about. Yeah, here's help about Google Chrome. Okay, I don't know how it's updating Chrome cuz we're not connected to the internet. So Yeah, I don't know why. So, it finally logged in to linksys Linksys Smart Wi-Fi.com and so that's where it is. It says your browser is not supported for setup. Um, let's
07:00
Speaker 2
If that's the case, sir, you need
07:00
Speaker 1
Yeah, I know. But, you know, that's not the problem. That's not the dang problem. The browser is up to date. Um...if it was that simple. I wouldn't have to call you. So, let's see... Let me try.
08:00
Speaker 2
I need to use a different browser for that so that you'll be able to open. Okay, alright, so just to set proper expectation for the device that you have there, this is the EA7500. Now, this device, sir, I've tracked it here in the systems. It shows here, sir, that it's already been out of warranty. Now, for out-of-warranty devices, sir, just a heads up that we no longer provide free technical assistance. And then, aside from that, I've checked already here that the router that you have is part of our first generation router, meaning to say, a flight that we now do not have. Got it!
08:00
Speaker 1
Yeah, I'm not I'm not worried about the router works fine. I just can't get into it anymore. The router the router works fine.
09:00
Speaker 2
longer manufacture this device. We no longer also Sri provide any technical assistance for your router because number one reason, sir, why you've had that kind of issue right now is the device does not have any more updated firmware, sir. That's why you were not able to open. Yes, sir. The web interface. Yes. Now you cannot log in or open the web interface. It's because there is no more firmware updates. So in short form, it's not compatible anymore. Now, the options that I can provide to you right now, sir, if you really still wanted to set up this device, number one is I can send you an email.
09:00
Speaker 1
Okay. So what, what is gonna, what's gonna be in the email? Okay. Can you send me that email now? Cause I'm okay. Send me the email real quick while I got you on the phone. I'm ready whenever you are. That's me. Yes, ma'am.
10:00
Speaker 2
Oh, hi. I'm sure I should ask you for the link though. and then after that, you've access the rest, right? I just need to confirm. I will say, I'm seeing that you bought a system that consists of. got it. uh, and, confronting is that from there on, you will get the rest? I just need to confirm, sir, because I was able to pull up a record using the number you've called this here. Am I speaking with Mr. Stephen Trimble? All right. Thank you.
10:00
Speaker 1
That's it. My Internet provider is Xfinity. Okay.
11:00
Speaker 2
Let me double check the email address that you have here. Is this correct? Pdmi.web@ gmail.com? Okay. Last but not least here, who's your internet service provider? Okay. Give me just three minutes. Let me just fill in and create an email for you. Hold on. alright. I was able to send you a link already. Sir or an email. Can you double check if you were able to receive it.
11:00
Speaker 1
OK. get it. network connection. open your browser. open Chrome. address bar click on the address at the top 192.168.1.1. alternate MyRouter.local instead. So currently I have Belize sys connected to My system via ethernet and it is plugged into the yellow port and if I try to connect to 192.168.1.1, it will not connect.
13:00
Speaker 2
Mm-Hmm. So, that's where you need to go, sir. Uh-huh. Like, what's the error, sir?
13:00
Speaker 1
Okay, so I am connected to Linksys 1,8442 via Wi-Fi on this computer. And I type in HTTP. 1.9 2.1 6.8.1 and hit enter. And it says, yes, 192.1 6.1.1, correct. Then it says your connection isn't private. And I said, continue to 192 168.1. And when it does that, it goes to my main router. It doesn't go to this router. Um this is the only one. The other routers are Nexus home. The main router. [silence]
14:00
Speaker 2
That one that one sir yeah how many links this devices you have sir
14:00
Speaker 1
It is connect to the network to the ex by Time cast. Okay. And so then I have should I unplug the internet cord other words if I have a plug from the main router into the internet port on the E-thin 7500. Should that be unplugged when I'm trying to do this? I'm sorry you one away. Hello. Hello. Okay. Yeah. That is correct.
15:00
Speaker 2
no, sir. um from the linksys, it's in the yellow port down to the netgear device that you have. now, from the linksys, if you want it. yeah, from the Linksys if you want to connect can you provide to me what the information, what it provides you?
15:00
Speaker 1
I can't talk if you're going to talk. Tell me when you want me to talk. OK, go ahead. Expanity service is plugged into the netgear router. Yes ma'am. You can't remove the netgear ma'am. The netgear is a modem router combination. You can't remove the...remove it.
17:00
Speaker 2
All right. Let me just confirm with sir. You have the same modem and the same router. You have Xfinity and you have from NetGear, right? [silence]. Okay. Can we try, sir? Or can you try from the from the Linksys? Connect it directly to the modem from Xfinity. Remove the Net Gear.
17:00
Speaker 1
00:00:15 connected to that netgear connection. Sunday, when I plug from the netgear router to the back of the 1c in the internet port, and it is colored yellow, okay? Then I have connected my computer to the wifi of the EA7500 [silence] And so, when I type 192.168.1.1, it opens the administration of the net gear, not the EA7500. I have turned it off and on. I have pressed and re-held the reset switch for 10 seconds, more than one. And I can't get to the software of the Linksys. Only thing I need to do is put it in bridge mode. So the Linksys will be an additional access point of the net gear. You follow what I'm trying to do?
18:00
Speaker 2
Yes sir but we cannot do that if we cannot pull up the web page, now with the computer that you have by the way, let me just double check, is there a, are you currently, [silence]
19:00
Speaker 1
I am currently connected via Wi-Fi to the Linksys E1200. [slight pause] Yes, I can. [silence] So you want me to take an ethernet cable from the laptop that I'm working on and you want it to go into what port into the back of the Linksys? [silence] Don't plug it into the yellow port, right? [silence] You do not want me to plug into the internet port, the yellow port?
20:00
Speaker 2
Do you have a Ethernet cable that you can try to connect hardware? Okay, can we try that? Just in the Ethernet port of the Linksys router beside the yellow port. Sorry.
20:00
Speaker 1
When you want me to plug it into one of the blue ports.
21:00
Speaker 2
You're definitely correct. Just extra. You can put it in the first quarter. Beside the internet. Yes, sir.
21:00
Speaker 1
So it won't try to connect via Wi-Fi. Okay. It says I'm connected to the Lynx this 18442 no internet access. So now what do you want me to try and do, the 192.168. Okay. And it's not HTTPS. It's just plain http. Okay. I've had, um, y'all walked me through this before, but I can't remember
22:00
Speaker 2
Yes sir, you're going to try. Yes sir.
22:00
Speaker 1
Number, that's the reason you have my name and everything on file. Okay, so when I do that, it says, hmm, can't reach this page. Took too long. Mmhm. It, it keeps on trying it. Let me close the browser. I'll open up my Microsoft Edge and see if that makes any difference. HTTP colon forest light forest last 192, dot 168. 1 dot 1. This should not be this hard. You know that. [silence] Right. This is, OK.
23:00
Speaker 2
Yes, sir, however, sir, as I've mentioned earlier, I only have limited troubleshooting for your device because this device is already in its technical support, sir. We no longer provide technical assistance for this because technical assistance or technical troubleshooting might not work anymore. [silence] Yes, sir, that's your auto plan.
24:00
Speaker 1
yep so what is the password for the router after you reset it is it just admin or just admin lowercase okay okay says waiting aha we're getting somewhere still says waiting okay this is good this is real good now where in the smart tools where do I go to change that to a bridge? is it in connectivity?
25:00
Speaker 2
easy road, that's admin. Now sir, sir, here's the thing, okay? You can try to Transcribe this audio from the right channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only:
25:00
Speaker 1
Okay. Yes, we are. All righty. Well, maybe I can stumble through here now and figure out what's going on. So, I'm a lot further than I was before. So, My router.local it worked, not the 192.168. So, all righty. Thank you for your help. Okay.
26:00
Speaker 2
To check each of the options there, because I can no longer provide you technical assistance. We no longer support this device, sir. You've already logged into the web interface of it. Yes, sir. So, I can only provide you those information earlier. But if by chance you need to ask again an assistance, what I can do is I can only send you an email about the information that you needed, because I cannot walk you through. I don't have any more files for this. Yes, sir. That's two options. You're welcome, sir. [silence]
26:00