Speaker 2
Welcome to Linksys support. To ensure, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence] [silence]
00:00
Speaker 1
I'm sorry. What are you saying? [silence] Is there somewhere where you can sign? Thank you. Thank you. Thank you, guys. Thank you. Hi. You guys are freaking me out. Fucking with my camera. Fucking with my light. What a fucking joke man yeah I'm so fucking tired this stupid ass company someone they got a freaking 1.7 star rating [silence] Yeah. [silence] No, go ahead. Jennifer. All right. What it says online, it's up and running. My bill sent something running. Oh, now it's saying it's down again. Yeah, we'll eventually be on the computers. So, yippee! [silence] Huh? Hold on, I don't see it. [silence] Thank you. hello hi your cloud servers are down your cloud servers down I'm seeing a lot of reports yeah cuz I can't connect I can't connect and I'm seeing online that there's a multiple reports saying it's down
01:00
Speaker 2
Thank you for calling links SSS so I will help you. I'm sorry, sir. The cloud? Is it the I? Is that your when you're using the
14:00
Speaker 1
It's not just the app. It's everything. I have no internet. I can't even open the app. The app, when I sign in, it takes you to a whole different thing than it normally does. I'm going to open it up. Now it says there's no router. So, I've called multiple times and passed the same issue, but this one seems to be, I've done all sorts of resetting and everything, nothing. Yes. 9-4-0. 3-6-7. 9-8-9-0.
15:00
Speaker 2
Up right now sir? Okay. So using a links to router it has no internet connection. So might be that the settings in your router is not communicating to your modem. Okay? So we need to check back. Mhm. All right. Okay. Sure before we continue, have you been with links before? Or is this your first time? Okay. Mhm. Okay. So let me just create a record for this. I'm going to have your phone number, take me over to pull up your record. Mhm. Mhm.
15:00
Speaker 1
It's an MX 5500. I have, I have four nodes. So I got, actually, I got the parent node and three child nodes. And the master node, the master one which is the 5500 connected to my main router, which my main router, I have internet on that one, but it's the links that know that's not connecting.
16:00
Speaker 2
Okay, that's nine, four, zero, nine, eight, nine, zero. Let me just pull up your record. Okay, all right, I was able to pull up a record here. It's under Christopher Clinton and email address is SAD chryst@ gmail.com and the router that you have it's an MX 4,500 and you only have one device, right? One router. Mhm. And you only have one node, correct? Okay. Okay. Okay, Chris.
16:00
Speaker 1
Correct. Correct. On the parent mode. Solid red. Correct. Correct. It's a Euro. And I can connect to that one no big deal.
17:00
Speaker 2
So, the internet service provider is Frontier, right? And again, you have a total of four nodes, correct? Okay. So the domain node, what's the color of the light right now, the parent node? Yes. Okay. So it started by the end as well as the other three child nodes, right? So you mentioned that you have another router that's from Frontier. And, okay. So what's the name again?
17:00
Speaker 1
Of the, the node network or the main router? It's called Parent Eero. Oh, no, no, that's the node. I'm sorry. The router network name is, uh, Clinton family. It's the Eero. It's the Eero. Yeah, today. Yes, it is. Correct. And I have my node plugged in with the LAN cable and no, nothing.
18:00
Speaker 2
uh you're matter that's from frontier uh okay now then the brand of your modem or the uh main uh router okay and your comp uh is that a gateway like a wireless router as well and when your device is connected to the wireless uh that uh arrow modem it turns works fine right? okay okay so there might be some settings right now on your um Linksys right now sure it's not communicating to uh to uh
18:00
Speaker 1
Okay. Okay. All right. Okay. Windows. Correct. It's not a laptop, it's an actual tower. Is it, it's a desktop. It's connected to one of the child nodes.
19:00
Speaker 2
the Euro modem. So what we're going to do here is we're going to check the settings from the Euro modem and then synchronize it to your Languish router. Okay? So, um your, your devices like phones, laptops, desktops. Okay. your laptops are, is it Windows or is it Mac? Okay. And I think that's on Windows 11, right? Okay. And this laptop sure has an Ethernet port or it’s a desktop.
19:00
Speaker 1
Yes. [silence] Correct. [silence] No, thethe 5500 is the parent node, the other three child nodes are an older model. [silence] Yeah. I've doneI've done the main router, so I've done it for the Euro, thatthat's no big deal, that's fine, it's providing the wireless like it has. I've reset the master node multiple times,
20:00
Speaker 2
Okay. So it's not it's far from the. What they call this one? Far from the Paramount node and the main router. Correct? And, by the way, sir, your three notes, is it the same MX5100? All their models? Um, what troubleshooting so far you've done to her like did you already like power cycle the main node?
20:00
Speaker 1
Power off functioning. Unplug. Even do the LAN unplugging. Everything. Nothing is working. No. No, I did unplug it and I put the off and on switch. The usual 30 seconds, like reset thing and everything. Oh yeah, everything's plugged. Yeah, everything's plugged in right now. So my computer is in a different part of the house. So I'm on the app and the app.
21:00
Speaker 2
yes sir like you press the uh reset or the uh parents not the cable right now is probably plug in at the back of the links as radar right? okay there in your dad let's check first the settings on your browser the url links on your computer for
21:00
Speaker 1
Like, I said, it doesn't even even take me to the main page. It's just showing my routers and they're both offline, which the Yiro is not offline, it's online, and there's nothing I can do. I can't go anywhere. [ silence ] Yes. Android. Is it what? Yes. It is connected to my router, my main modem. And I'm using the app for the router. It's the Yiro, so I have the Yiro app, and the Yiro is online and the stuff connected to Yiro is all online. [ silence ]
22:00
Speaker 2
All right. Are you using right now your phone? Is this an iPhone or an android phone? Um, Okay. Is it Samsung sir? Is it Samsung? Um, Okay. So in this phone, right now, um, is it connected to what um networks? Sir, is it um... Okay.
22:00
Speaker 1
It's just the note. Okay. Yes. I see the link. I see the link it's router name, but there says, it says no internet.
23:00
Speaker 2
OK on your. All right, on your phone right now, sir, can you minimize the app and then go to settings? And then when you go to settings, what is the, I mean you go to wi-fi. Can you see the network name from the routers that you set up? Yeah, that's OK.
23:00
Speaker 1
I mean, he's checking it. Nope. It says connected. It says, it says connected without internet. [silence]
24:00
Speaker 2
canly connect to that name? the name is the link? yeah, that's okay, never mind if you don't have internet that's okay. all right, sir, um, let me just Yeah, that's okay. All right. Sir, let me just um inform you first about the um status of your routers. The MX 5500, it's still in warranty. That means um it's still part of the complimentary uh phone support. It still um it has free technical support. But for your
24:00
Speaker 1
Okay, I mean, I'm on Google, but using my data. Well, I mean, yeah, I don't have wi-fi, so it's going to be using my data. I have 5G right now.
25:00
Speaker 2
Well, in any case, there is a need to do a reset and then reconfigure the settings. Those routers that you have, the WHW03 is already out of warranty, okay? And complimentary phone support is no longer available. Okay. But we do have different options for out of warranty Linksys device, okay? But we'll check first the MX5500, okay? So, on your phone right now, since it's already connected, but no internet, that's fine. Can we open a browser? Yes. No. Do not use your data, sir. Never mind, if you don't have internet. Yeah. No. Please turn off the data, sir. As of now, we don't need internet.
25:00
Speaker 1
Okay. Yeah, no, I'm, I'm waiting for the next step. Okay. Okay, 192.158.okay. It's not, it's not doing anything. Nah, it's not doing anything.
26:00
Speaker 2
uh-huh. uh-huh. uh-huh. that's fine. Okay. Okay. On the browser like Google Chrome, on the address bar, can you type these numbers uh 192.168.1.1? Okay, and then enter. It's not doing anything.Okay, can we go back to Settings? And then Wi-fi? Mhm. Okay. Okay. Mhm. Nevermind. Yeah, that's cool. Okay. Um, I type in 192.168.1.1 on a Google Chrome and nothing is happening.
26:00
Speaker 1
I'm connecting back to my main router where it's actually working. I tried reconnected to my main router. Yes. I was just connected to that with no internet. Correct.
27:00
Speaker 2
Can we reconnect back to the links? Search. That's the arrow, right? okay, can we connect it back to the links? It's okay that you don't have internet. Okay. Okay. So, it shows connected, but no internet, right? Okay. Kindly tap the gear icon, like the settings icon on the name. Okay, it will display the network settings. What is the IP address?
27:00
Speaker 1
[slurred] settings for that one let's see do more I.P. E [inaudible] E [inaudible] I.P. okay 192 168 1 152 this this is for the main parent node yes it's 192.168.1.152, so we're going to enter that number, I guess so it's going to be 152 in this case
28:00
Speaker 2
yep. 192.168.1.152. And again, it's connected to the linux printer, Nova. Okay. All right. So, close this page. Then can we go back to the, um, browser? Yes. 192.168.1.1. Yes.
28:00
Speaker 1
192.168.1.1. Nothing, doing anything? Absolutely nothing. Not sure how that's gonna help me, because it's not connected to the Internet. And that's has nothing.
29:00
Speaker 2
No. Dev. that one dot one tree. It's not doing anything. OK. Sure. Can we go to your desktop computer? Can we try to use your. Computer, computer. That's OK, sir.
29:00
Speaker 1
[silence] So I'm using a computer here that's connected wirelessly to the router and I'm trying to connect to the parent node and it's not gonna go through. [silence] Yeah, this is the wireless one. [silence] It says no internet.
30:00
Speaker 2
uh uh We're just trying to um check if it can communicate to the parent node. Since your phone right now is having problem accessing that 192.168.1.1, that is um the what do you call it? that's the um local IP of the um parent node. The Links is parent node. And this is a wireless um computer like um a tower right? That's the wireless. Okay. On the wireless icon, does it shows connected to the Linksys? Uh yeah. That's fine. As long as it's showing green.
30:00
Speaker 1
I see the name. I connected to the name, but again, it says no internet. [silence] No. Is. Not a recognized internal external command utilities or a program.
31:00
Speaker 1
[silence] Yeah, all this stuff popped up. Yeah, I got it right here. the the same thing, 192168 and 1 but 86. It's the same one that you gave me, 19216811. So I, okay.
32:00
Speaker 2
look for, um, I P v4 IP address. What's the IP address there? [silence] How about the default gateway? [silence] I P v4 default gateway. Um, okay. [silence] So, [silence] kindly open a browser, um like Google Chrome. [silence] And then somehow, [silence] when you open Google Chrome, [silence] on the upper right hand side corner, you have there a three dots. [silence] Kindly click on that, [silence] and also click on new incognito window.
32:00
Speaker 1
I said click on the new window. I do not have that option I have new window. I have new in private window. Nope. No this is Microsoft Edge. Yeah, I'm opening it. Yeah I got it right here.
33:00
Speaker 2
Yeah. Incognito. No, sir. Incognito window. New incognito window. [silence] What option? There's no incognito window, sir. This is Google Chrome or Microsoft Edge. [silence] Do you have Google Chrome? And this, um, Google Chrome. Do you have this on your computer? Can we try Google Chrome? Okay. And again, just click on the three dots and click on open new incognito window.
33:00
Speaker 1
Yep. I'm on it. OK. Hmm. You're seeing this one because the site does not support HTTPS and you are in then. It just gives me a pop up. If it says it doesn't, this site doesn't support a secure connection. So what's going on here? I have continue or go back.
34:00
Speaker 2
Hello. Okay. And then, on the address bar, can you type again the 192.168.1.1. OK. All right. What's on the screen after typing the numbers? And then, do you have the option "advanced" or "continue"? Yes. Click on "continue". [ silence ]
34:00
Speaker 1
Why is my IP it changed, the number changed, it's not 192, it's 195 now. Uh, linksys. Why am I getting a warning? To access my router screen. No, no, no, I'm just reading what it's showing me. So I'm I'm seeing a bunch of like This is it says linksys, and it's showing me trying to access router settings in a web browser. Um This is Chrome, click advanced and go to proceed.
35:00
Speaker 2
Yeah, this is... What's... on the screen right now, sir. You have... there... um... Continue or Advance? Proceed... [silence] The connection is not... private... um... um... Sorry, um... Again, it's... um... the warning is the connection is not private.
35:00
Speaker 1
Oh, it's already continued. your connection is not private. it says advance or back. okay. um so no when I hit advanced this little thing below pops up. sorry, it's saying the server cannot prove 192. 168. 11 nope I have hid it or go back I have it says either hide advanced or does it go back?
36:00
Speaker 2
Yes, go to... advanced. Yes. Click on advance. And then after you click on advanced, kindly click then on proceed. And then what options do you have, sir? Do you have the option, proceed? I'm sorry. Uh, did you click on advanced already, sir? We
36:00
Speaker 2
[KEEP_UNCERTAIN] and when you scroll down there's an option to proceed. okay. if they have there the two like two image of the phone right okay can you double do you have the option connect continue to smart Wi fi. okay click connect
37:00
Speaker 1
Blue screen it's spinning and waiting. Okay. So, this is a. We're resetting the Lynsis. Reset. This is a recovery key. On the Lynsis. No, I did not. I clicked the proceed to the Smartphone. And it brought me to Reset admin password. Let's see who is this. It is. Okay.
38:00
Speaker 2
Do you know what's on the screen right now? Okay, is it access folder right now? Or router access? Did you click on, did you click on reset? Okay. Use the, we'll do the reset on the router password. So just use the recovery key at the bottom of the router. That is the parent node there of the linksys router. Parent node.
38:00
Speaker 1
Yeah. Okay. Commit. All right, now it wants me to create a new password. So is it... So is this password for like pretty much, is this pretty much changing my password to the connection of the node? Is that what it's doing? Just for the parent node? It can't have the same character twice in a row. [silence]
39:00
Speaker 2
Auh. No, uh no, sir, nuts for for the parent node, but sir. Yes, uh just take over. for the day uh away phatch of the page of the for your and now, sir.
39:00
Speaker 1
Really? You can't have two letters of the same? No, it's fine. Oh, no, no. I'm good. I'm good. I'm good. Password hint. Why You're password can't have the same character twice. Seriously? That's dumb. Okay. Alright, so then reset. Okay. successfully reset. Okay, now it's bringing up my node settings. [silence]
40:00
Speaker 2
I'm not sure. I'm good. So yeah, I know on the yes. Okay. All right, kind of sure.
40:00
Speaker 1
Ah, there's not really much to scroll down to. I see, yeah, I see all that. See it. Yep. Okay. Okay. They brought up my settings. [silence]
41:00
Speaker 2
and then at the bottom at the bottom of the page do you have the option user license agreement and then you have the CA thingy click on CA and then after you click on CA, it will refresh the page thingy click on Wi-Fi settings after. Okay. Um, you can see there now your network [silence] Transcribed by Jimmy Kirowa
41:00
Speaker 1
yes yeah I see the two point four Wi-Fi and the yeah I can take a snippet. I can't really do a screenshot. so okay yeah I took a snippet picture of it yep [silence]
42:00
Speaker 2
uh, name, two, four, right? okay, um, on that page right now, um, um, how many network name you can see there? Only one? Okay, um, 5. Okay, it display the um, the the name. Kindly do a screen shot on this, Sir. Mhm, yes or just you can do that. As long as you display the exact name and password for the two point four and five gigahertz. Mhm, and then after that, kindly click on cancel at the bottom and then kindly click on troubleshooting right up here and will check, okay?
42:00
Speaker 1
Okay. Okay. Okay. Okay. Okay. 1.1.7.216771. Let's see. Internet, local network. You mean the local network? [silence]
43:00
Speaker 2
above Wi-Fi settings, and then when you click on troubleshooting, right below troubleshooting, there's an option, devices and reports, can you click on report, and then what is the firmware version, and then kindly scroll down, look for IPv4 internet address, and now, first internet IPv4, and then check the protocol.
43:00
Speaker 1
Okay, so I found the internet IPO four in it, but it's under local network that's the thing. [silence] Oh, wait wait wait wait, I'm sorry. I see. So there's a router information, next to the link to Linksys Smart Wi-Fi services, and after that is the internet connection IPV4. Automatic configuration DHCP. [silence] Nope, aggressive is all blank.
44:00
Speaker 2
Um, how about this, Helen. Um, you just, uh, like, scroll up a bit. Mm-hmm. Internet. Yes. What is the connection type? Okay. And how about the internet address? Is there a numbers in there? Okay. So, in this case, we need to, like-- [incompr.]--since it did not-receive any internet-previous [incompr.] address. So, go ahead. What do you think? [silence] Go ahead.
44:00
Speaker 1
1 GBps. So you want to go report to the main node again. Okay.
45:00
Speaker 2
Internet connection from the modem. Okay? From the Erow. And then, if you are going to scroll down at the very bottom of this page under ports, under Internet, it has an X mark on 10MB per second or under 1 Gbps. Okay. So, it is recognizing that the cable is connected to the port, but it is not the giving internet connection. So, the next step that we are going to do is we do a reset on this Router, sir, since you already did a power cycle on this router earlier, but still it did not work. Then we need to do a reset, then reconfigure, okay? So, yes, sir, on the main node, on the main parent node, So, press and hold the reset button for 20 seconds.
45:00
Speaker 1
holding it down now. alright. one. okay. All right. So right. Okay. Here we go. Now it's starting.
46:00
Speaker 2
Okay. we will use the reset button. And wait until the light will be stabilized. And it should be on purple.
46:00
Speaker 1
Well, that's during that. Oh. Yeah, it's still blinking blue. Oh, my goodness. [silence]
47:00
Speaker 2
Okay, the light's still blinking. okay now it's papu's so we'll set up this device to set up this we are still going to use the reset button but it will be a different use of the reset. so earlier we did a press and hold. this time we're going to press the reset button five times within five seconds. it's like press release press release five times within five seconds. okay okay okay now let's just wait okay after this
47:00
Speaker 1
and all right I know whether I'm remember correctly since we're having to do it to the parent node I mean like got a reconnected the child nodes and here we go and try it's still stabilizing okay it's blue it's a solid blue now
49:00
Speaker 2
Your computer, sir, that will be disconnected from the network. Okay? So we are going to reconnect it back to the default network name, okay? And then we're going to reconfigure again the router, the wireless router, the one that we just snipped earlier. We need to input it back to that. We'll do the, what do we call this one, sir? We'll assign the same settings that you have. Remember? We did a snippet on the wireless settings, right? So we're going to use that same settings. Okay, let's wait.
49:00
Speaker 1
of the parent? it's still a solid blue, so that's good. Oh, now it's red. you there? okay. All right, so I got the picture.
50:00
Speaker 2
And I'm going to take a picture of the setting at the bottom of the line, yeah.
50:00
Speaker 1
Yep. Staying red. Nothing's changing.
51:00
Speaker 2
right. now it's still red. okay. will do a power cycle right now. tr.. oh by the way, make sure the cable at the back of the router is properly plugged in.
51:00
Speaker 1
We're good. All right. Yeah, it is. Yeah, everything's plugged in. Just fine. The parent, you mean? Okay, turned it off. And you want to unplug it too? Mm-hmm. All right. So I have unplug that and not there's no button on the program. 30 seconds. [silence]
52:00
Speaker 2
Okay um can you um turn off the router sir yes the parent node and then um unplug the power cord um sorry just turn it off using the switch and then turn off also your oh em oh router or oh em modem
52:00
Speaker 1
4 3 2 1 [silence] yeah yeah yeah yeah yeah [silence]
53:00
Speaker 2
Okay. Connect the Eero first then wait till all the lights will be ready. Then turn on the linked router after once the Eero is ready. [silence]
53:00
Speaker 1
[silence] hang on it's um not quite up yet and okay, the Hiro is up running I'm going to plug in the parent node and then turn it back on okay Yeah, it's stabilizing. [silence] The parent node, yeah, it's still still waking up. [silence]
54:00
Speaker 2
The router is still booting up.
55:00
Speaker 2
The [silence] with solid red.
56:00
Speaker 1
Oh wait Wait wait It changed It changed again It's blue now [silence] So one thing I did notice I got my phone here and I I got it on my Wi-Fi settings I've seen all these names pop up um before we did this reset I had the main parent node Then I had I named it parent Euro because it's the parent node connected to my Euro and now I see that name is no longer coming up However I see a network called the bill of setup 169 which is the name of the parent node Correct It's like the whole complete reset [silence] OK So it's still
57:00
Speaker 2
On your laptop for a couple, Oh. Okay, let's just wait. Let's wait for like a minute or two, just to make sure it's, it's really booting up. Okay. Yes. Uh-huh. Mhm. Mhm. Yes. Yes. Because with a reset, sir, it set back to default settings. So later on later, after this, tab lists a connection, then we're going to reconfigure the Wi-Fi.
57:00
Speaker 1
A solid blue. And. Okay now what. Okay Wi-Fi the Dell up name is right here. Connect. Yep.
58:00
Speaker 2
Okay, while waiting on that, actually, we can now, um, go back to your desktop computer. Okay. Kind'll then um, on your computer, findly go to the Wi-Fi and then connect to develop setup, connect, and then use the password that is at the bottom of the uh, Link node.
58:00
Speaker 1
Checking network, network security key isn't correct. What? Yeah, yeah, yeah. Yes, that's what I'm entering here. And, yes, that's right. That's the one. And, okay, yeah, that's the correct password. okay, there we go. Now I'm connected.
59:00
Speaker 2
It's the one at the bottom, right, of their Lynx's parent? How many veloped that up there?
59:00
Speaker 1
Okay, let me reopen all that. Oh yeah, no, I'm on the incognito window, but I'm also still connected to the Internet. Oh no, I am connected to the Internet, that's what I'm saying. All right, we're going to that same place again. All right, I'm running away.
60:00
Speaker 2
Okay. Can you go back to the incognito window? And then same thing on the address bar, tap the numbers, 192. Or can I check it first if it is online? Yes. It's still no internet. Can you access any website? Let me try to access. Okay, good. Can you then type on the address bar the same number's 192.168.1.1? Same thing.
60:00
Speaker 1
However, there's something different. I can't go any further. [ silence]. No, it's not there. That actually worked. Um, this always is. All right, hang on. It's loading. Hang on. Okay, the access router's going to be the same recovery. Oh, wait, that's the router password. all information. [ silence]. Um, this always is. [ silence]. [ silence]. [ silence]. Um, this always is. [ silence]. [ silence]. okay. thanks. accessing it uh going to the printer and sign in. We mean incorrect passwords. [ silence].
61:00
Speaker 2
Yes There's no option to connect to Linksys Smart Wi-Fi Or how about double click on the Two phone Then it says access router And try to, like this time Try to use the same Password at the bottom of the router and What? Okay Use the password same password Still at the bottom [silence]
61:00
Speaker 1
Okay. mentioned the great father is not working, let's try this. Now now during recovery key method. God, this this so slow. Reset, some on. Okay, there we go. Three, submit. Three, submit.
62:00
Speaker 2
Oh, we'll just do a receipt, sir, and then we can um... Like, create a new password that's much more personalized.
62:00
Speaker 1
admin password I'm resetting the password now. Not. Or. Listen. Okay. Reset. Okay. Got that done. Now, it's loading up the menu thing again. [silence] Okay. [silence] Pass reset. Now [silence] I'm in. [pause] Yep. [silence] I don't make the way you would like [silence] I-- [silence] Okay. Okay. Okay. trouble shooting. [pause] Is-- [silence] [music]
63:00
Speaker 2
you know back on the lengths this page okay sorry okay can click again c a at the bottom and then click on troubleshooting and then reports okay
63:00
Speaker 1
Report. Okay. The agent address is the 1-92.168.4.20. A gateway is 1-92.92.168.4.1. Okay. Yeah, 2.4 in the 5. Yes,
64:00
Speaker 2
Oh, and then let me, the internet address that's on internet connection. Okay, default gateway is 4.20 and 4.1. Okay, so can you click okay on the troubleshooting page and then click now on Wi-Fi settings. When you click on Wi-Fi settings this time, you can now see there the 2.4 and 5G, right? Okay, so right now it's set to TAG that setup the name, correct?
64:00
Speaker 1
Yes. Wait, hang on. So, I I still have the old snippet with the old name, so that's no longer balanced has been completely set to default settings. So, okay. So, I I have I took a snippet of the new one. Develop setup 169. Yeah. Yeah, so the parent when it was named parent hero.
65:00
Speaker 2
Okay. So Kenny, you have the snippet, the image, so can you input there exactly the same what you have on the snippet? Yes, sir. The one that we have just, you know, it earlier, okay? Do you still have that, right? The one that we just a point earlier. So you have to copy what's on the snippet to the Wi Fi name on the Wi Fi password. No, that's not the one, sir. The one that we a point earlier before we do the reset.
65:00
Speaker 1
the first the first snippet you have me take but uh the one you have me take a snippet of the first time was the same thing but when it had the old name the old name was parenthero automatically recognize it okay yeah give me one second let me see there's all all cats okay you got the wifi name changed changed the
66:00
Speaker 2
that's the, um, and what is the name of the server? yes. okay. yes, it's the thing that you're going to um put in here so that the other nodes that you have will just reconnect. to the network, right? yes, yes. because this is the settings, the one that's on the snippet that's the the settings before we do the reset, right.
66:00
Speaker 1
Let's get the permanent and password on this one. Change it to the old password. Whoops. There we go. Okay, so I renamed it to the old name and put the old password of the old like it was. Okay. Your updated Wi-Fi settings. Yes. Do you wanna continue? Applying changes. Your router is applying changes. This application may cause接下来 a temporary disconnectivity. This may take a few minutes. Please wait while the operation is completed.
67:00
Speaker 2
And then just click on update after. Click on yes. Click OK. And then click OK. And then after your dash desktop computer will be disconnected from the network, you have to check again if it detects the new network or data.
67:00
Speaker 1
Yeah, so I'll disconnect for a split second. Now it's reconnected. Oh, it's connected to the main router right now. It was a backup. [silence] So I'll just wait for this to finish doing its thing. [silence] [silence] No, I am not connected to the router. Okay. So it still says visualize up, set up 169. [silence] Oh, wait. Oh, wait. I see it. I see it. I see it. I see it. It, it vup. Okay. All right. Transcribe this audio
68:00
Speaker 2
But just got back to my computer now.
68:00
Speaker 1
Hey, I am connected to it. The parent node, it is a solid blue. Yeah, yeah. So the child nodes, a tomb upstairs, and I'm not going to go to the third one, because the third one's away from the house. Uh, it seems like and we'll go upstairs and check on the other two. this one over here. This one, that's a blinking red. And this one is, they're both blinking red.
69:00
Speaker 2
Okay. kindly check your uh other nodes. Yes. The other nodes, that's the parent node, right? Mhm. Okay. Can you um,
69:00
Speaker 1
Yes. So, that's the way it connects the app and yet the app is not working. Give me one second. Can I turn off?
70:00
Speaker 2
They're both blinking red right now. Okay, um, let's try to like, um, um, the device right now, the, WHW, it's, um, just as I mentioned to you earlier and the previous call that you have us well, you're informed that, um, this router is already out of warranty, right? But this time, since we just, um, added, um, the parent node back to the internet, we'll just proceed right now, just for this one, to do a power cycle of the, uh, child nodes. just turn off the child node. Let's start, um, both. Um, just turn it off. Then wait for like 30 seconds and
70:00
Speaker 1
unplug it or just turn it off. OK. OK, I'll just wait then. Yeah, I'm trying to use your app and it doesn't take me to the main menu at all. [ silence ] one second. [ silence ] So the router password. OK.
71:00
Speaker 2
Let's turn it off. Yes, sir. If you're logging in using the, what do you call this one? If you're logging in using the email and password, so on the app right now, just sign out and then you log in using router access, okay? A router password, not the email password.
71:00
Speaker 1
The question, can this give you the password that I just reset to for the old time. I'm turning the child node back on. All right. And I did get into the app by doing that method. I'm going to go do the reset for the other child node. Their right a.
72:00
Speaker 2
Yes, yes, yes. The one that you have just read. When we access the 192.168.1.1, sir, that's the password that you need to use there to open the app. To add the child node back to the network, sir, is you cannot do with the app because the WH W03, sir, it's no longer supported with the app in adding it as a child node.
72:00
Speaker 1
Yeah. really, let me see. OK, so these these channel nodes, they were working last night, no big deal. So are you saying that as of today, they're no longer valid? OK, so I as long OK, so pretty much these will still work to the parent node. OK, I'm gonna get this like five more seconds. All right, turn that one back on. I'm gonna go check the one that I just reset. and.
73:00
Speaker 2
But you can use the one that we just did, the Fab press. Setup on the Node on the Pair Links. Mm-hmm. It can be detected there on the app, but once it's, it will be like used as to add a node to be added on back as a child node back to the network, then you can use it. But once it is connected to the network, you can see it on the app once it's reconnected to the network. Mm-hmm.
73:00
Speaker 1
Let's go the other way. The thing that's buttoning the process, uh-oh, okay, it is a solid green. that's good, not much but the other one saw this one is blinking no, it's actually a solid, is a blinking blue. Oh there's the red. So it's going to go through the whole process again. Okay. hope still stabilizing. So what what causes this to happen after a few months? Okay. that one's all green now. So if that one's good to go.
74:00
Speaker 2
well that is the one that [silence] ends up off three a seven
75:00
Speaker 1
this second child node now it's solid and green again. Let's see. Did it work? Let's see. sure.
76:00
Speaker 2
sometimes, the modem is the modem or the source of the internet. Sometimes they do an update. That the router then will not automatically receive that update. That's why we need to reset and do a reconfiguration of the router. Mhm. Okay, uh-huh. Yes. Yes, sir. Yes, sir. Just a ubiquitous, like after, um, like turning off the router, then turning off the modem, then start the modem, then once the modem's ready, start the router. If that will not work, then as long as you, uh, validated that there's internet connection from the modem or from the source of the internet, then you can uh proceed with a reset. But make sure you take note with the um router wireless settings before you do the reset, so that you're just going to um input those settings, um again after the a
76:00
Speaker 1
I'm, I'm opening a Microsoft Word, just to do like a little step-by-step notes of what I just did, so I can try this on my own next time. So, it's going to Google Chrome, Incognito window, go to Window, 3 dots, Okay, 192.168.1.1. And then just proceed to log in pretty much. And then CA at the bottom and then after that troubleshoot.
78:00
Speaker 2
Exit for the dual other devices, like your child nodes will just reconnect. Things like that, we did right now. We just input the all the settings. We did not do anything on the devices. Just power cycle to refresh the connection and it reconnected right away. [silence] Yeah. Yeah. CA 1st. [silence]
78:00
Speaker 1
Snippet method for resetting network to old name password just in case, slash password. So okay, So snippet method, pretty much. And then, okay. So yeah, this is pretty much it's pretty much a seven step approach.
79:00
Speaker 2
yeah click troubleshooting and then report to um check if the router received um internet address from the um source of the internet from the ERA or from any device like modem troubleshooting page go back to wireless then you can do a snippet again on the wireless settings so that you can um then proceed the um reset
79:00
Speaker 1
the the five press per second mode press pause second mode reset okay and then then repeat steps one through seven rename Wi-Fi [silence] name and
80:00
Speaker 2
Mm-hmm. Mm-hmm. Yeah, five press in five within five seconds. Mm-hmm.
80:00
Speaker 1
Password too old for automatic right configuration generation for child nodes then reset child nodes or well not reset but power switch child nodes off for 30 seconds. That's pretty much it. Okay. Okay. I think I can Yeah. So I'm gonna save this. Link zip default reset. I'm gonna save it like that.
81:00
Speaker 2
Power cycle just try now. Mm-hmm. We have sir
81:00
Speaker 1
Cool. Okay. All right. All right. I think that will do it. I still have connection and things are still up and running. All right. Thank you so much for your help. All right.
82:00
Speaker 2
okay? okay? okay, sir, so thank you so much for patiently cooperating. So you can just give us a call if you do have questions. And you can also visit our website support.Linksys.com. So thank you for calling linksiss, sir. This is Carla. Bye for now. You're welcome.
82:00