V2 Rubric Detail — 3d8cf438-7ef1-11f1-b…

Yeah, hi, this is Ash Smith, and I have a case number. I don't know if I talked with you previously, but you would you would know if you talked with me. It was a long, arduous conversation because I was trying to connect my um my device. but it's a case. um, I have the case number. Um,

I don't know. this this isn't you, was it you? Yeah. It's uh, L as in lion. T as in palm. S as in sam 001 36891. Mm. you

Yeah. Yeah, yeah, yeah, we went through all of that. They said that I they probably left a note saying that they're going to help me this one time or something because I got scammed apparently. I got scammed by Linksys. Linksys scammed me. But anyway, yes, I would like to uh probably just talk to somebody in the technical department. I'm just wondering if you have somebody that can help me

Yeah, I'll have to research that. Yeah, I have to, I have to, I have to investigate that. But for now, I would just like to try to get my device working. No, no, no, no, no. The previous representative said that if I call back, they will walk me through it as a one-time thing. They did not leave that note. Is she available?

[ silence ] I will figure this out. Great. Um, it is, um, uh, probably about 11 feet away. Um, I can, but let me just tell you, I called my internet provider and they sectioned, um, the 2.4 gigahertz from the 5 gigahertz that were actually consolidated and they figured that now that they are separate, um, that

When I go through the process, it'll probably pick up, um, the, uh, the device, it'll probably pick it up. So did you still want me to move it though? Or do you want to give it a try? Um, Yeah, and I actually unplugged it because I was, uh, I wanted to quit dealing with all of this. Uh, and I unplugged it. Um, cause it's not really where it usually is. I brought it up from my cabin and I plugged it in here. But anyway, I plugged it back in and it's back to where it was. But I just wanted to let you know that I did unplug it once and I plugged it back in and it's showing solid green. It's still showing solid green though like it did when I, before I unplugged it.

yeah yeah yeah that's what we're going to do now but i forgot the website um yeah so um i actually eh

I don't see Linksys popped up on my phone networks right now. Is there? What do you mean? Well, I think it's the one we just got installed today. It's it doesn't really have a name. It has a bunch of as a code and it's like CXNK01EAB I mean 2BED. Is that what you wanted to hear? Yeah, that was one of them. And then I have the same thing plus

with a two point 4 gig and then a same thing with a 5 G gig hertz. and then another one that says extension, which actually it should be the extension to my cabin. So my phone is kind of remembering um this to some extent. But it doesn't have Yeah, how about what? No, I would have to write the name in. No, I think she needs what comes up. Like other ones. No, if I press other, if I press other it just asks me to put in a name. [silence]

No, I think last time the person I was talking with she gave me a a website [silence] that I had to I had to basically log out. Yeah. So let's do that, right? Okay. Yeah, I understand that. However, I'm not seeing it on my phone. I will go to my computer and tell you what I see available. No, it actually because I unplugged it, it's not coming up. So even though it's solid green, I unplugged it and so it's not showing up. So I we'd probably have to go through that process again, right? Okay.

well, so i'm not looking for a link syss, right? okay well [silence] yeah, i have a bunch of them, which one should i choose? i have one that's an extension and then i have one that's uh 2.4 gigahertz. i have one that's uh 5 gigahertz. i have one that is unspecified. um, but they're all um offshoots of the same network. and i have access to all of them. do you know which one [silence]

they're all showing that they're locked by the way, but um, because my internet is not showing that it is, it's saying it's not connected um, okay, that's the one I was on earlier and it, it says it's connected, however, yeah, so I don't know, I guess it says it's connected. No, it's connected.

I directed now. I believe so. Yeah, let's just see. The internet is slow. We just had it upgraded. No, I can't because my internet is slow.

I'm using my computer. Um, I think I probably have an internet connection because when I searched for YouTube, I'm seeing the links and I can go and I can open it. And let's see, try searching to get started. Start watching. Well, let's just assume that I have an internet connection. I mean, it's just very slow. Um, but at the same time. How about if I just Google something? Yeah, well. [silence]

Yeah, I have internet connection, I believe. Okay, now we're making progress. I remember this as being part of the steps.

Okay, okay. Hold on. Just 1 second. silence Yeah. Okay. Just one, just one. Just one sec. Okay. Uh oh. Your, your connection, your connection isn't private. Okay. Attack. Yeah, just put it. Yeah. Let me just, let, let me just say. Okay. Yeah. Okay. Let me just say.

well, actually it just has oh, I see. um Just a second. This is awesome. I'm using, I'm using Windows. Ah, so it says continue to, um, yep. Yeah. Okay. Okay. What do we, see here? It wants it said, the experience username and password.

I think I used admin. I didn't even the password. I think it wants the password though. For the password and the username. Incorrect. You know what? They had me, they had me, they had me open a browser.

under the name of like, um, transformers. [silence]

[silence] Yeah, I did. Mom, did you take that pen from? [silence] No, we didn't. Oh, here it is. Okay. Just a second. Okay. So, I'll go to setup the range extender. And [silence] Okay. [silence] Say connect to range extender setup network. Um, and then it

But the only thing that it looks like it's letting me click on is extender, Lynksys.com. Should I click on that? There are no other options. It just says, connect to range extender setup network. 1, be sure the range extender is plugged in and LED is blinking, amber. Well, it's actually solid green. Yeah, and then go to your device's wireless manager and be sure that you are connected to, oh, maybe I'm listening to the guy that's just missing the URL/waiting. [silence] Okay. [silence]

disconnect from my regular Internet so that I can connect to the link sys. I didn't do that yet. I need to do that, right? Okay. Yeah, I mean, for right now, I will just let you know that um it says go to your device's wireless manager and be sure that you are connecting to the Link X Setup XXX and then underneath it, it says says note XXX are the last three digits of your range extender MAC address. If you see more than network, you can find the MAC address on the back or the bottom of the extender. Transcribed by Otis Media

So Lincoln Green. [silence] Yeah, 22 seconds.

Well, uh was green. I pressed it for the first five seconds it stayed green. Then it started blinking. Then it started blinking. And then at like the 15th or 18th second, it um it turned the light stopped blinking and uh it turned off. And then at like the 20th second, it started blinking green again. And so and I and I was blinking green. And now it's blinking green and just now it turned orange or amber. Yeah, that's right. I am. [silence] Transcribed by https://otter.ai

Yeah. Yeah, they just pointed. See is there it is? So we did we needed to to reset it, right? Right. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Open browser and connect the and say it. They had to. Yeah. That. Yeah. That. That. Yeah. Yeah. Yeah. That. That. Yeah. TV.

showing that it is loading it says that I am what it is loading it says mfs p connect. test dot calm slash redirect. Okay, here just a second. I'm just closing a lot of different things here. Okay.

But actually, it got done loading, and now it says, welcome to re 700 extender setup. Yeah. Okay. Sooh man, no, it says, choose your wireless network, but the 5G one, isn't showing up. The 5 GHz.

[silence] It says if you are extending a dual-band network, be sure you see both bands. Um... It is showing the regular one and then it is showing the 2.4 GHz one. And that's it. Even though it should be showing the 5 GHz one, is there a reason why it's not?

Yeah, it says, choose your wireless network. It's not picking it up. It's not identifying the um. I think that what your company might have done is um, they may have eliminated uh the 5G option from this extender. Is that possible?

Who is my home Wi-Fi mom? Who's this? My home. Who is my home Wi-Fi? correct? That's correct. That's all we. And then it gives me an option below manually enter network name or I don't see my network. Yeah. [silence]

C, XM, okay, 0 1. E A 2 AB, two de-e, D dash G. So you want me to manually enter it? And it says choose the type of security used by your network. To you.

mixed mode personal. There's WPA2 WPA mixed mode, and then there's WPA2 personal. And then there's, yeah, okay. I don't think this is going to work, yeah. The extender is having trouble connecting to your wireless network. First try, this is the problem I ran into with the last person. First try rebooting your router. Give it a few minutes to boot up, and then try again.

That doesn't work. Make sure your router is powered on. If so, move the range extender closer to the router and run setup again. You want me to move the range extender closer?

Do you want me to reset it? try again. Okay. Wait, something popped up when I moved the extender closer and while it's still loading, it says reconnect to links this extender setup B 41.

We will continue setup once we see a connection. Your device is connected. Be sure that your range extender is plugged in. Reconnect to [silence] setup network name on your device or computer. Windows 7, 8 or 10, your computer provides a menu. So, this popped up. Does that mean it detected the device? And [silence] It was too far away. So, yeah. So it's basically, um, it was too far away, you're telling me. Links has changed something. Because,

disconnections, probably to make it not work. So after we get done with all of this, even if we get it to work, it probably won't have reception in my cabin because it's requiring such a close distance. Is that true? Okay. The last time I set it up, I was able to have the extender 15 feet away. They always wanted me to have it, like, a lot further away than three to six feet. They wanted it, like, 10 to 20 feet. Does that make sense? Did something change?

All right, well, but whatever, it's the past. So, um, So it's blinking Amber. Yeah. Yeah, I am. I'm just starting.

It's still not showing me the 5G. It shows 5G and other networks, just not the one, I'm gonna give a call to someone right now while holding the phone. Because it should be showing up, right?

gon going with 5G. Um, and it's actually on my phone that I have this. So what I'll have to do is I will have to um, go to notes. And I will have to call. Does your phone ha-have 5G? where? what what do you talk about? the whole phone forget it. I think I might have done it the two S.I.N. fabricate income displays. storeSTAFF: Signs unknown calls can play Virginia telecom STAFF: Your second call is being recorded for quality assurance and training word STAFF: That's as loud as it goes STA FFAW Wisconsin questions. STAFF: set two STAFF: eh cuisine? You are having a technical or service issue. set three clean them on the side STAW three more issues There are actually most of them that are up here are showing 5G as an option. However, our new one that we had installed today is not coming up as 5G. It's just not coming up. Okay. Is it coming up on any of your other devices? I would assume your phone or any other device up to fix to this network. Well, yeah, we set it up originally. I can go to like, I can, I, so basically if I were to action needed, go to the, it's there. I see it. I can go and I can go back and use 5G that you set up. I can click on that, but that would exit me from the Linksys. Um, right now I'm at Linksys extender setup. I'm in in their like, um system right now. So I'm not connected to the internet. I'm connected to their system. [silence] okay and um and it says choose your wireless network and it the 2.4 G and the regular one is coming up but the 5 G that we created is not showing that means that this device is unable to detect 5 G it's coming ahead of the router um let's take a look here so it's certainly coming out of there um it's reconnected to the modem uh let me see that some of the devices uh multiapple are connected an Apple iPhone another Apple and something else called an RE it just it just. 0,000 yeah the re7 the re7 thousand,000 is what I'm trying to connect to. Okay. Right. Well, I am, you know, it's very possible that it's hooked up. However, I haven't chosen which one I'm trying to reset it. And I'm trying to do it with the 5G because the 244 G was not working. However, I could try to just click on that. I'm on the phone with links as well. I'm sorry, links this representative, what was your name? Yeah. Hi. So, I am on the phone with a Yeah. Okay. you're in with my internet company and I it's not coming up but I'm wondering if I should click on I don't see the 5g option when it says choose your WIRELESS network should I click on the 4g to see if we can get something to work a normal network okay I'll choose the normal one we'll see what that does it says enter the password now I'll to the password Oops well another thing is we moved the modem closer stuff maybe this will solve that problem but who knows probably not it's uh loading all right [silence] your environment let's see.

This is another thing. It's loading. So it says choose your 5GZ network and it's not coming up. So I manually enter it. Is that what I should do or? Or should I click on I don't? Well, I don't know if I can choose that. What what? Um so two things. I want to respond to both of you guys. Um I shouldn't have to do this, Mike, as what you're saying that it should come up. Right? Right. It should find available networks. Right. Exactly. And if it's not finding it, what do you think, Mike, is the problem? I would think if it's not finding if it's finding.

2.4 but not 5g I, I can only assume that I can't pick up 5G radio signal. Okay, so the, the, so you're suggesting that the, um, that little extender that I have is 5G in, incompatible? Yeah. Based on what I have to go on yes, I, I could be wrong, but. Well, it's not that you can't, can't connect to your, you know, your Wi-Fi, it's just getting the most frequent thing to do it. Um, right, and okay, well, let me just say to both of you guys, um, it's not every day that I talk to two people over the phone at the same time on two different phones, by the way. But anyway, um, I I remember all throughout the past, I've had to set this thing up numerous times. And I remember in the past that I was never able to use 5G for some reason, it just never, like. Like something about either the, the extender or my service would never let me connect it to 5G. Or maybe I was concerned about 5G and my internet service provider. I couldn't want to. But I don't I think that it was the former. I think that it was simply that I wasn't able to somehow. So, what would your assumption be, Mike? I'll ask you first. Or whatever. Given that those circumstances that I I was only ever really connecting it with the 2.4 GHz. If it can be connected to your 2.4 band it works. Yes. Yes. I'd rate it 10. Well it can't be because links has changed a bunch of things and and they and they basically made that one obsolete even though it was my internet service. And and it wasn't. isn't broken, but you're saying that, yeah, so, okay, so there's not really anything that's on your end, right, Mike, that is going to change anything here? Yeah. Yeah. Yeah, so this or an updated modem, I don't think I'll go with links. But anyway, anyway, it's a long back story. Sorry for to say that to both of you guys. But anyway, the point is is that we've troubleshot everything on your end, right, Mike? Okay. That is correct. Okay, so this is my, this is, the issue is with the link. Is that correct, Mike? As far as I can tell, any other device that you have should be able to connect to your wireless network. Yeah. Okay. So every other device that I have can connect to the five G you're saying, but except for this one? Yeah, this one's only, so you're basically stating that you're fantastic. Yeah, and, and there's no way. Yes, so you don't know anything about how to connect this to 2.4. That's not really that, that's within the the, uh, Linksys system, right? And that's kind of something I worked out with them, right? That's correct. Um, thank you. Okay. All right. Well, thank you for your help. I think that this is a Linksys problem and, uh, and I'll I'll be back in touch if we have any other internet issues other than this, uh, but thank you very much for your help, Mike. No problem. Um, want to say. Yeah. Have a great day. And thank you. Bye. okay, I'm back with Linksys now, Hi. So, um, so it's not this, uh, it's not anything to do with my, with my internet that was my that company and he said it's just the device is not picking it up the device is incapable of picking up 5G. Okay. Yeah. Yeah. well, okay. Well, that's fine, but it's not picking it up. So, I don't know how we can find it.

All I see, uh, it says, I don't see any of - I don't see my option, I don't see my internet. Yeah. Well, no, yeah, uh, no actually, I don't know, I guess so, yes I do. Um, they don't say it, they don't say what they are, but because they're showing up and they're saying, choose your 5G network, yes, I have like five of, or six, I have five of, um, I have four of them. It says, look for more. I, and I'm, so I'm clicking on look for more. But you're saying I can no longer do the, uh, 2.4?

What, what, what did you say? Don't add other network. I don't see that. Don't, don't add other network? Is that what you said? Yeah, it says manually enter network name. It says I don't need second network. You want me to click that? Yeah, I don't need a second network. Okay. Okay. Well, your point, wow. Holy shit. Sorry. Um, there is basically It has checked 2.4. This looks familiar. 2.4. I've never set up a second [silence] one before. Not going to do it now. Okay. Look, it's 2.4 GHz. Um, DTS 3029. So we'll click Network 25. associated. Over to the next steps. I'll take that away. Yeah, it says, click here if device is off. So what we need to do is there's. Sorry about the noise. Okay, now we unpress. Yeah, go on, go on. Now, now I'm stuck because Do you want to click continue? What? Sorry. Continue. Okay. Stuck again. Well, those of you on Facebook, come over to YouTube. Uh, done. Network settings. Done. Power is off now, k? Where are we at? Uh, click button on 2, 2, still works, try again. Uh, Re tried it doesn't work. Uh, not saying anything. So we get the message that nothing is showing up. DTS 3029. The message says wait 3 min and try again. So we can go on.

0.4 GH, the extended network, and, and it has the network name of my new internet. However, it has the underscore extension, which is my cab. It should be my cab, and it's, you know, it's the extension down there. It's what I always had, but apparently they just changed it to. So what this guy did when he was here today is he kept my extension network. So, um, so that is the extended network. Um, and I have that new internet with the extension. So I should keep that. That is my network name, I believe. And the security mode. Yeah, and the secure, and it already appears I didn't choose anything. It just came up as such. [silence]

And then it comes up as the WPA2, WPA, and then the password is socorrellis. And there's a blue check mark at the 2.4 gigahertz extended network. And then there's an option to select 5G extended network, but you're saying don't select the 5G just press next, right? Now this is familiar. Now we're on to something I believe. This is ridiculous. Um, okay. So it's actually too close. They're saying it's too close, so I have to move this thing. So this is like the old school way that it used to be. So I have to unplug this thing. And I have to move it to, um, I'm going to move it over here.

It still might be too close by the way. But how long do I have to wait after I plug it in? Okay. Well, actually, the further I set it away, the better it's going to connect to my cabin, correct? Okay. Well, let me let me do what I did last time 'cause it worked well. I'm going to plug it in to the other room.

I already unplugged it so it's uh plugged into the other room now and and we're gonna see what it says I'm sorry I already had unplugged it okay is that a is that alright okay it's uh it's it's doing its thinking so we'll we'll wait a couple minutes right [silence] wait, you gotta wait another minute you still with me yeah hello okay, I'm sorry I still don't understand what your name is Char, Char okay, okay I got cha all right we have a saying that it works like a charm do you know about that saying so we'll see how about that [silence] [ silence]

I hope this works like a charm. Uh, but it's still loading, uh, by the way, just to let you know. Do you want me to go, check the extender? You wanna go see what's going on? Ah, yes, exactly. Just a sec. Um, it's blinking amber. It's blinking amber. Is that bad? What we want it to do? [silence]

So I'm checking here and the Linksys extender setup has 3 or 4 bars lit up. And but I'm not connected to it. I'm actually connected to the my network. No.

I don't see it. I don't see it. Right, right. All I see is the regular network and the regular network with the 2.4G and the 5G. The different, so three of those. I don't see the extension one. And it's loading by the way. It says, "Reconnect to Linksys extended setup", and it looks like if you have an internet enabled device around, go to this URL for more detailed instructions.

what is the, what's the light need to be on what's the, what's the light need to be doing on my extender. Do you want me to move it to the other space where it was solid green in the past or do you want to restart the process? blinking amber.

Yeah, it's still not coming up. Yeah. The extension. So we might have to Completely rest all the the modem, right? Yeah.

Okay, should I go through the process again? Start set up? Are you sure? Yeah. Sorry. Yeah, all right. Let's back up again.

[silence] Okay, it's um it's a few it's back where it was when it worked. Do I need to reset it or do I just leave it? It'll take a couple minutes, right? Okay. Have you not um let the um not yeah. No, you done with them?

I want to make clear, if shoot, there's somebody at the door and I'm not dressed properly. [silence] Yeah, it's still blinking orange.

I don't have the extension. What are you what are you trying to have me look for? I'm sorry. Uh could you tell me what you want me to do? It's blinking orange and you're wanting me to go to my wifi and choose something, right? Oh. Yeah, I don't have the extender name showing. I'm Only the three.

[KEEP_UNCERTAIN] Internet names except for the extension one. And then there's Lincoln extender setup also showing. And I'm Con. Oh, is that what you wanted me to select? Okay. Sorry. Okay. I'll connect that. It's just that it's the same name as my extension, you know? We will just call my network extension and the extender, the Lin extender. Um, okay. Okay. Well, okay. I'm here again, and obviously, it's not showing me the five [silence]

IGV as an option that says choose your network wireless setting and I think you had me that that's already loading it's loading should the light still be blinking orange? Okay.

Hey, okay, right exactly. okay, what did the site it says enter your password. It said password does not seem to be working. Please check. Hold on sock or this. Please check to make sure the password is correct. You know, I i did but you know what um choose another network. I'm going to choose another network. I chose the one he manually made for me and I'm going to now choose the original one that doesn't say anything. okay. And then saw

Are you sure? I'll do that. But I just want to make sure that like we don't have to redo all of this when I'm at my cabin and it's not working, you know? What, just really quickly, one thing I could do is I could, I could move it back to where, not the room where it didn't work, but I could move it like a little further away right in the same room where it might work. Okay, gotcha. All right. Secure your range extender. Uh create an admin password.

Aha. So it says your extender is set up. Connect your Wi-Fi devices. [silence]

to the extended network you just created 2.4 gigahertz extended network name is extension and the sacrifice password and then it says you manage your extender and that's my new password that I put in there says print this as an option it's a manage your extender to view or change extender settings visit extender linksys.com um okay now what should we do [silence]

Just a second. It is solid green. Okay. What do you need me to do? I'm sorry. Okay. How do I do that? Okay. Yeah. I'm looking. Just a sec. Okay. So, choose that one, the extension one. So, connect to the extension one, right?

Enter the password. Oh, I created that just now, right? I bet, imagine if I forgot it. Yeah, well, oh, it is. I just put the password of the, not the admin password. Okay, it's connected and secured.

Okay. So the, um, do you want me to locate this, um, to the final location at my cabin a hundred feet away in a separate building right now? Or? or Yeah, or sorry. Is there another uh or do you want you want me to put it like 15 feet away to, um, to do another step? Which one should I do? Okay, we'll give it a try. Um, so now you want me to unplug it and bring it down to

Yeah, my cabin, right? Hold on. Yes. Okay, could you- I'm sorry. I'm sorry. Could you hold on just one second, Charm? I have to uh give my brother the new password to this place. It's right here. It's right here. And C-X-N-K-0-1, that's it? And then it's um and this is the password, right here, Tim? Six, um 'Cause from Charm's perspective, MK-0- 1-E-A 2-bed Yeah, that's right. And um and soccer LS 1. Okay, sorry. I'm back with you. Uh, Charm. Yeah. It was. Yeah. It was working uh until we um act... got it up. We have... we had a new

8:38 an internet service was installed, and that's why it stopped working and and that's why I need to reboot it, it's all okay. Well, yeah, I'm actually, right, I'm gonna actually take my phone with me and my computer. There's a potential spamming, but I think is 011 for you your company? Okay, I think that's telecom, all right, so I'm gonna unplug it right now, the extender, right? I'm unplugging it. and I'm gonna bring it down to my cabin with my phone, and with me, and with my computer as well, because this should work. And if it doesn't, it just means that we didn't have it far enough away when we were setting it up and we will just have to do that. But since we got this to work, we will give this a try, right? And it should it should work theoretically. But let's see. Cool. All right. Well, let me um, I've done this a million times. So, even though that um, warranty that I was given was a scam, I might be able to figure this out next time. Just wanna make sure I have everything with me. All right.

Well, we're gonna, I'm gonna go see right now. I Put that down. Okay. So, Well, it's blinking green. That's a good sign so far, right? But not yet. We have, it's going to start blinking orange. And then we're, okay. [silence] What we are looking for is a solid green or at least a solid orange, right? Yeah. Well, sometimes it's solid orange and it still works, but sometimes it's solid,

green as well. And while we're doing this, I will open my window so that it has better connectivity. Yes, to give it the best possible. Yeah, see, so it is a solid orange and that's okay because that's how it is sometimes. but at least it's solid. Now we have to see if I have internet. And we also have to connect it to my, we, we, we, we have to make sure my computer is getting internet. It just has to be working like it was. Let's check my windows. um, so how will I know that my computer, so for this to work on my computer, I basically go to my internet? I already did this, right? I'm I'm connected to a. Yeah. Yeah, connected to extension, right? Okay. And now as far as my phone goes, how do I connect my phone? I just go to the do the same thing, right? I go to my um Wi-Fi and go to it. Right.

Hey, that's saying it's connected. Yeah, I see that it says that it's weak security, what does that mean? Yeah, I'm just wondering. Oh yeah, I just don't know if I well, it's trying to find other networks, but it's it's a blue check on my extension networks and underneath it, it says weak security. Is that because it's an orange and not a green light?

Right, so you stopped up, you, you, you ditched it, you guys threw in the ditch, right? Right, that's fine. Okay, so to that, I actually, uh,

Purchased from you before 2024, before you stopped selling things online, I purchased from you guys a mesh system that included just two because the person said they didn't have the three-way, they just had two of them. Does that make sense? So they're like little towers that are called a mesh system and you're supposed to have three of them, one in your cabin, one near the router or in the home and then one in a building between the places, right? Is that what you're talking about? So if I already have two of them I should buy another one, you're saying? [silence]

Where am I going to put the third one outside? ... each other. So, if I have three, so if my cabin is 100 ft, then I want three of them and I I put one in the house, one in my cabin and one in between, right? Okay. Well, I I need to get a third one somewhere, so I have to go buy that. And when I buy that, you guys will help me set it up, right? Uh, yeah. But you're not going to give me my 200 bucks back for the warranty I bought, right? All right.

sure yeah all right well um all right well let's see how well my internet works about that yeah it's probably working just as good as it did um but sometimes it'll show a green light so if i never see it show a green light ever again then what should i assume that didn't have it far enough away from the router when we set it up right i know but during setting it up [inaudible]

Remember how what? to five yeah yeah too far or too near too near too near is fine I just didn't understand what you were saying but yes too far or too close um uh and um and so basically uh when we set it up it was originally too far and we did it close and we did it closer but it wanted us to uh and the spot it said it was too close but we override that and connect it anyway um I'm just wondering if I do have connecting

Okay. Okay, well that's fine. It's working and um um sometimes it turns green. So I'm I'm I'm it'll probably show green sometime, but it is a little cloudy, a little cloudy and it's summer. So there are a lot of leaves around. But the point is is we accomplished it and we set this little thing up and I'm getting internet in my cabin again. So,

Okay. Okay, so, um, with this thing it compromises the internet at the house. Right. Okay, please. Right, right. But, um, but having this extender set up is not interfering with the signal in the house, right? Okay, cool. All right. Well, I think we finally figured this out. And, uh, exactly.

What was that? What's the last thing you said? Oh, yeah. Right. Well, I think that I think I am actually probably 80 ft away. My cabin is probably like 70 ft away from the router. I would cast, I'll have to measure it. However, it's between buildings. So there are walls in the way.

I have a quick question. If the house has rooms separating the wall that goes to my cabin, does it make sense to leave those rooms, the bedroom door, open so that my signal improves, or is it okay to keep the door shut? Like, will that affect my signal if the wall is thicker? So, yeah. So, yeah. So, so yeah, open the doors so that the the main router has a better, um, a better connection without the doors in the way, right? Okay.

Maybe even opening the windows would work better huh? Okay you think opening the windows will make it work even better though? Okay. Yeah and how many of the mesh things should I get again? Wait I I'm a little confused. Um the mesh I have two. I have two little mesh towers. Um you're saying I only need one

[silence] Yeah. Right. One more, right? Okay, so I need a total of how many? Okay, gotcha. I just wanted to make sure. Okay, so the mesh system, when I have, when I get a new one, we'll set that up, and the third one will have to be somewhere outside, like in the shed. Um, but you're saying that you're saying that I can just make sure that, that it is weatherproof, but it has to be hooked up by something, even if it's, um, you know, even if it's an extension cord, it's just all three of them....

[HUMAN_REVIEW] need to be plugged in right? hmm. oh really. can you also use it with wire in your like in my. so it will help if I have if I have in my cabin the second building electricity. it will help to plug in it'll increase the connectivity right? but the third one that I have outside I don't need to plug that in but if I can plug it in it has an option to plug in and just close it up.

plug in the third one and that will get me even better, um, uh, reception, right? Okay. Okay, thank you very much for all your help and patience. And, um, and yeah, so I will have to upgrade. And when I upgrade, do the new one, the mesh system, um, as long as I buy one new one and I have that receipt, I will have a warranty of -- of online support that will last for how long? A year?

okay um okay well I will just plan to get the mesh thing um as soon as I can and my internet will be better right? Okay. All right, Charles thank you very much for all your help. I appreciate it. Yeah. Well yeah I I mean it's inevitable. I mean there was a lot of uh frustrating aspects of the circumstance but um I I appreciate you guys uh your tolerance and patience as well and um thank you. [silence]

for ultimately making this uh happen and reconnecting it. It's very helpful. So thank you. And I hope you have a great rest of the day and thank you again. Yes. Yep. Bye.