Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warmth products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device's serial number ready. For assistance, press 1 now. If out of products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of product, paid support option may be available depending on the issue. [silence]
00:00
Speaker 1
I was just on phone for 15 minutes or whatever with them and damn if I didn't get hung up on right now. I'm just pissed off. [silence] All right, you're on mute. Hello? I cannot hear you. Unmute yourself. Listen and talk. Hello? Thank God you answered because I just got, I waited on hold for 50 minutes before and got hung up on. I cannot get my extender to work. Um, I have serial number and all the things, whatever you need. Um, I'm sorry, say that again? [silence]
01:00
Speaker 2
Thank you for calling LinkSys this is Carla. How may I help you? Okay. Was this working before ma'am? or first time to set up the range extender.
11:00
Speaker 1
No, ma'am. Um, it was working before. Would you like the, uh, the serial number of the kit on the box or all the different ones? Because it's like a web. It's a Linksys Van Loo 608 Okay Yeah, the serial number is 5 8 W 1 0 M 2 B as in boy, D as in dog 0 3 8 7
12:00
Speaker 2
is this the first time that you're going to set up the range extender or is it working before? okay. may I have the model number and serial number of that device? [silence] How about the main one ma'am? the one that's connected to your um your internet provider. you can check it at the bottom. [silence]
12:00
Speaker 1
and 1. the model number MX 6200 notice including this one. 3. Thank you. Spectrum white is the color of the light.
13:00
Speaker 2
Okay, how about the model number? Uh, you can check the model number, ma'am. Same thing at the bottom. Yes. Okay. And how many nodes do you have? Yes. and right now this is the main node. The one that's connected to your provider, right? And who's your internet provider? Okay. And what's the color of the light on the top of this MX 6200? Okay. Okay,
13:00
Speaker 1
404, 312-6505. Anna Chapman, no, it's A-N-N-A Anna Chapman, C-H-A-P-M-A-N, A-N-N-A at gmail.com.
14:00
Speaker 2
Can I have also your all phone number? And how about your first name and last name? Okay. Um, it's Hannah, right? Okay, and your last name? Okay, your last name? Okay, and how about your email address? Again, your email address is your first name, and then letter T for Tango.
14:00
Speaker 1
Yep. Yep, ma'am. Yes. Yes. I'm having problems with my extender. My house is like a L-shaped and so where the modem is and where the main node is, is in my, son's bedroom at the other end of the L. From my bedroom. So I bought this web extender to extend back to my bedroom. And I cannot get we had problems with our internet, it got.
15:00
Speaker 2
and then C for Charlie, H for Hotel, A for Apple and then P for Peter, at gmail.com, right? and your last name spelled as C for Charlie, H for Hotel, A and then P for Peter M A N correct? okay and you mentioned that you have problems with internet right now uh-huh uh-huh um um uh-huh
15:00
Speaker 1
comcast compromised or corrupt. so they had to come and swap out our modem. and everything. and while they were here, I had them look at the extender and it was not working. and he tried to link it up and pair it and redo it and add it on or whatever, and it, it it will not do. the two, so child knows or whatever, one just keeps blinking and the other one's red. um, I'm, I'm, I don't know if I did or not. um, I did unplug it and I did reset it and I, I cut it off, cut it back on. reset it and tried to pair it.
16:00
Speaker 2
Yes. [silence] Okay. Um, did you reset this parent node, ma'am, [silence] this main node? Uh-huh. [silence] Okay. So here's the thing, it could be that the two other nodes.
16:00
Speaker 1
okay. They are here and I'm in the room with them. All of them. Correct. One is blinking blinking white.
17:00
Speaker 2
right now, they are not communicating to your, um to the main node. So what we're going to do here, ma'am, is we're going to bring those two nodes near to the main node and we can check it or possible we can do a reset then added it back to the network, okay? Mhm. Okay, so all of them all three nodes are on the same room, right? Okay. And the parent node, the one that's connected to spectrum, that's white and the two nodes right now, the two child nodes, um, one is solid red and one is blinking red. Mhm. Mhm. And one is
17:00
Speaker 1
No, one's just solid red and one is blinking white. Ever since I keep trying to uh I tried it yesterday is when I tried to redo everything. Yes, but before yesterday they were blue or purple whatever color that is and they they weren't working because my internet was not working all the way up the other side. That's why I had Spectrum look at it when they came to see if they could help me get it working. Oh, it's been blinking white since yesterday.
18:00
Speaker 2
Klinging red solid right. How long have been blinking white, ma'am? Mhm. Since, since yesterday, right? Okay. So, it's been like couple of hours already that is already blinking white, correct? Okay. So, have you tried doing a power cycle on the blind, the one that's on blinking white? Like you turn it off, leave it off.
18:00
Speaker 1
Yes ma'am. I've tried everything. [silence] But I mean, I'll be glad to try it again with you on the phone if you want to walk me through whatever you want me to do. [silence] OK. [silence] OK. [silence] OK. [silence] OK. [silence] OK. [silence] OK.
19:00
Speaker 2
for like 30 seconds and turn it back on. have you tried on that? Okay. Okay. We'll do a reset on your child node man. Okay. Since one is solid even though they're all near to the parent node. So, um, let's start on the one that is on solid red. Okay. All right. Press and hold the reset button for 20 seconds. Yeah, the next rush of the parent node.[silence] [silence] [silence] release the reset button. [chanting] And then after that, let's go to the one that is blinking white. Same thing, press and hold the reset button for 20 seconds. [unclear] [silence] Oh, hold on. [silence] Hold on. Now, can we go back? I think it's the serial number not the mega, sorry. Let's slash it again H T T P / / [chanting]
19:00
Speaker 1
okay. yes ma'am. they mean blinking. blue. they are blue or purple or whatever. color that is. yes ma'am. well the first one is stopped blinking. it's just sold blue.
21:00
Speaker 2
Okay, all right, let's wait until the nodes will stabilize. The other one is it still blinking. The first one that would. All right. Okay, they are still blinking. Okay.
21:00
Speaker 1
Lots of things in my house. TV's computers, um ring doorbell, I mean like lots of things. Uh, sure. What would we need to use that for? I have my phone right here that has all the links.
22:00
Speaker 2
okay, that's good. That's a setup mode. um already. So let's wait on the second one. While waiting on the second one ma'am, um what are the devices connected to the network? Like what laptop phones? Okay. So ma'am can we um... right now, um can we use one of your laptops? Um Okay. Okay. let's just wait for then, um uh to uh
22:00
Speaker 1
OK. It's up. of the blue. They're both solid blue. OK. It's up. of the blue. They're both solid blue. or internet bro, the, the regular internet not the extender, but you won't let put it on extender. OK. It's up. is connected spectrum, my internet carrier.
23:00
Speaker 2
the second node will be ready. Okay. is it still blinking right now? Is it also solid? Okay. All right. So the next step ma'am on your, um, okay. Let's just check the internet connection right now on your phone. Is your phone connected to the Wi-Fi right now using the settings from the parent node? Um, so what do you mean? It's not an extender ma'am. It's like connected to a different network.
23:00
Speaker 1
Okay, sure. Okay, it says that it's connected. [silence] Yes, ma'am, it's showing I'm on internet.
24:00
Speaker 2
OK, can we connect your phone to the Wi-Fi network from your linksys? OK. gonna check if it it's online. Do you have internet right now? [silence]
24:00
Speaker 1
Okay. Yes ma'am, on the bottom. Uh-huh.
25:00
Speaker 2
Okay, good. So this time to um set up the two nodes right now. Okay. All right. Um let's go to the parent node and then on the parent node, you have there the reset, you can see there the reset button, right? On the parent node. Um, yes. Okay, here's the thing. Um we're going to set up the two nodes, the two child nodes by using our five press setup. So to use the five press, ma'am, we need to press the reset button five times within 5 seconds. So not too fast, not too slow. So it's like press, release, press, release five times within 5 seconds. Okay.
25:00
Speaker 1
Okay. And it's blinking white. They are still blue. [silence] No, ma'am. [silence]
26:00
Speaker 1
Um, not far at all. They're on the floor where they're plugged up and this is on the, um, console right here. Um, maybe four feet. [silence] No, ma'am. It's solid white. [silence] Yes, ma'am.
27:00
Speaker 2
Okay, the two nodes right now, the two child nodes, it's still solid blue. How far are these two nodes from the parent node, ma'am? Okay, that's okay. The parent node right now is still like flashing, like blinking. And the other two are still solid blue. Okay. Ma'am, let's try it again on the parent node. Again, press the reset button five times. [silence]
27:00
Speaker 1
Okay. Okay. Um, the parent node is blinking white and the two child nodes are blue, solid blue. Now the parent node is white, just solid white.
28:00
Speaker 2
Five seconds. So, again, not too fast, not too slow. Right. Have you tried logging out and logging back in? Did you try to... on... on the user interface? Still nothing happens? It's not the two child nodes are not responding? Mm-hmm. No. if you may change it? Okay. But the two child nodes are not responding? Like,
28:00
Speaker 1
No, ma'am. They're just blue. Solid blue. Okay, so what's the difference between using my phone and a computer? I just don't have my computer in here. That's what I have is the app on my phone.
29:00
Speaker 2
they are not blinking. Are you connected to the power? OK. Ma'am for the meantime, is it OK to use the laptop? for easy so that it's easy for us to navigate the user interface of the router? If you look at the Wi-Fi icon, because we're not going to use the app, we're going to go to the web. OK? We're going to uh like satellites.
29:00
Speaker 1
I don't have the app on my computer. Okay. Um, hold on just a minute. I'll have to go get my my computer.
30:00
Speaker 2
which network? Which network are you connecting to? Now, we're going to use if you're going to use the computer, we are going to use a browser to access the, uh, user interface of the, um, parent node. Which network? Okay. Okay. Okay. I I I thought you would I thought you would say network. Okay.
30:00
Speaker 1
Okay, you want me to try to log on the extender Wi-Fi? On my computer. Windows. I'm not sure. How do I find that out? Um, no, I'm having to enter in the password.
32:00
Speaker 2
Uh, No, (Mom). Yes. Is this a computer? Is this a Mac or is it Windows? Is it Windows 11 or 10? Okay. We'll check that later, (Ma'am). So, um, I'm connecting it to the Wi-Fi from the iPad. Okay. It says it's connected.
32:00
Speaker 1
Yes. [silence] Okay, it says connected. [silence] Yes, ma'am. [silence] Yes, ma'am.
33:00
Speaker 2
The two child notes are now are still solid blue. Okay, kindly open a browser like Google Chrome and then on Google Chrome on the upper right hand side corner you have their their three dots, right? Okay. Click on that and then click on new incognito window.
33:00
Speaker 1
okay? Okay. Okay. And hit enter. Your connection is not private. Okay? Okay?
34:00
Speaker 2
[silence] Okay, and once it's called, you know the window opened, um on the address bar type these numbers 192.168.1.1 Enter. Yes. [silence] Okay, click on advanced After you click on advanced, click on a proceed and then um, okay, um is it asking for access? [silence] oh, it's a Nectrouter.
34:00
Speaker 1
On CMD, it says this site cannot provide a secure connection. Okay, I closed it. Hold on. Yes, ma'am, down here at the bottom. Okay, it says command prompt, yes, ma'am, yes, ma'am, yes, ma'am. Type in what? Uh-huh. Okay.
36:00
Speaker 2
Yes. Click on open to open command prompt. And then it will open a black window and then on the blinking cursor, okay, type in their IP config. I for India, P for Peter, C-O-N-F-I-G. That's one word. IP config and then enter. All right. Look for the wireless. [silence]
37:00
Speaker 1
Okay. 100.244.1.119. That's 174.87.34.212. [silence]
38:00
Speaker 2
connection. And then look for IPv4, IPv4. IP address and then what is the IPv4 IP address? Okay. How about your IPv4 default gateway? [silence] How about IPv4, Ma'am? Default gateway. [silence]
38:00
Speaker 1
Wait, uh-huh, okay. Uh-huh. Uh-huh. Uh-huh. Your connection is not private. for internet connection. Linksys welcome, what's your router's password to proceed for the linksys okay okay now it says personalize your wi-fi name and password.
39:00
Speaker 2
Okay. Enter your password. Oh. Yes, ma'am. What is that? Pause. What is the error. What is that the error. Is smart switch. And that was worth recording.
40:00
Speaker 1
Do I, do I leave, do I leave the Wi-Fi, do I leave the Wi-Fi name the same? _V-E-L-O-P SetB62. Um, I don't know what's best to do. It used to be something different. Yes, ma'am. Okay. [silence]
41:00
Speaker 2
Okay. Please create a password, ma'am. Please. Sorry, what's in the screen again? Personalize your. I'm sorry. Um. Press. Um. Um, what's the Wi-Fi name right now? Um, okay. Um. Do you want to change it, ma'am, or do you want to leave it as the default name? Uh-huh. That's the other one. Right. Yes. Have you also verified that with, let's say, a backup? Um, is it a different name? Um. Okay, can you type that name there, ma'am? [silence] [silence]
41:00
Speaker 1
Okay. Turn on guest network to create a separate Wi-Fi network for guests and maintain their privacy. Okay. Then it says night mode. Enable night mode to turn off node lights automatically. Okay.
42:00
Speaker 2
Okay just leave it, just you can keep the guest network off, ma'am. Let's leave it off or disabled.
42:00
Speaker 1
I, did, uh, change the password from the bell op set up D62. Uh did, it's saying, saving changes. Okay, now it says Chapman House is ready, connect your device to your new Wi-Fi. Yes, ma'am. It's not connected. It's having me type in the password.
43:00
Speaker 2
00:00:06 Do you also change the password, ma'am? 00:08:72 Yeah, okay. And then just click on next. Okay. 00:26:03 Okay. On your computer, try to go to the Wi-Fi icon. Check if you can have the um you can see there the new network names. 00:41:31 Um, can you try? 00:43:51 Okay, can we try to just-? 00:47:56 [Silence] 00:52:66 Is it shows connected or not connected?
43:00
Speaker 1
Okay, it's connected. Hold on. Yes, ma'am. It says finish. Okay. Okay. Now it says, enjoy your Wi-Fi router. To configure advanced settings, visit www.myrouter.info on a desktop computer. Your connection is not private.
44:00
Speaker 2
OK please connect and type the password. OK please go back to the links page. They still have that page right. be glad to close. OK click on finish. OK can you click on that link? Mr. my router. that info OK.
44:00
Speaker 1
Okay, it says Linksys smart W5 Wi-Fi, sign in. Sign in to your router password. The one that I just did. It says incorrect password. Yes, that's the one I was doing before. [silence]
45:00
Speaker 2
click on advanced again, okay, okay, router password, please type the real router password. Yes, let me try that. Um, how about try the password, it's at the bottom of the, um, parenthood, ma'am. [silence]
45:00
Speaker 1
you've updated our you've updated our password requirements to be more secure. please create a new one. so change it from what I just made changed it to? okay.
46:00
Speaker 2
Okay. yeah, please create a new password. This is like a minimum of 10 characters and combination of numbers and letters. There will be no repetition of the characters. ma'am. At least one capital letter and or at least one um special character. Um this is different from the Wi-Fi password, ma'am. This is only for the router password. [silence] See you have the smart Wi-Fi too.
46:00
Speaker 1
okay, I just hit reset okay, now it's bringing up the links this stuff sorry CA, I don't see CA. So all I have is network status, links of home network Wi-Fi setting parental control guest access priority and device list. Uh-huh. Okay. Okay. Look for CA. Okay. This is waiting.
47:00
Speaker 2
Okay? uh... can you scroll down ma'am you scroll down the page okay and then you have their and user license agreement it's a very bottom look for CA okay you click on? yeah click on CA okay
48:00
Speaker 1
OK. OK. Yes, Ma'am. I've clicked on it. 1.0.14.216.738.
49:00
Speaker 2
uh-huh. and then on the left side of this page look for an option troubleshooting. When you click on troubleshooting, right below troubleshooting, you have their status, and then right below status, you have their devices and report. Kindly click on report. okay after report what is the firmware version? okay, good. And then just scroll down a bit look for internet connection IPv4.
49:00
Speaker 1
10.244.1.1 Did that go to Q- Ball? Oh, okay. Okay. Oh, okay. 192.168.1.126 I don't have an okay. [silence] I'm on the troubleshooting page, but there is no okay at the bottom. And when I scroll down to the
50:00
Speaker 2
I think that's for the IPv4 address, ma'am. Can I... can you scroll up a bit? You have the internet address. What's the internet address? Okay. Kaylie, then click okay at the bottom right. Click okay. Um, you scroll down, like on the lower right, on the troubleshooting page or report. [HUMAN_REVIEW] um do you have your refresh? open in browser, print and then HCP client table. do you have that okay? okay click that's okay um click okay and then um click on connectivity right above troubleshooting and then um and then um click on internet settings and then connection type is automatic, DHCP. all right. Kylie then click on router setup or CA setup or something like that on the far right next to administration,
50:00
Speaker 1
Okay okay Okay Ma'am okay ma'am no man they're not they're they're just lit up when I hit add wireless child mode it, go, it drays out and then in a minute it'll come back like me to be able to add something
52:00
Speaker 2
Yes. Click on that. And then you click on add wireless child node. And then let's just wait. Check the two nodes, Sir, and ma'am, if it is responding. They're not responding. Hot. Mhm. Yes. But the two child knows.
52:00
Speaker 1
nothing's happening with those. No, the blue light. Add wireless child nodes. Do I hit apply or anything like that, or I just hit add wireless child nodes. Okay. Yeah, I did that twice and it just comes back.
53:00
Speaker 2
Right now, let's just wait for a minute. Might be that the parent node is still scanning the network to find any, um, no to be set up. Separating the mailers, we've got security ones, and two main kid connectors. Your phone was connected. So wait now. Current mm just click on add wireless child node.
53:00
Speaker 1
No ma'am. solid white. Yes ma'am. [silence] [silence]
54:00
Speaker 2
And the two child notes are not responding. [foreground speech]
54:00
Speaker 1
where is that? uh-huh oh I see done at it okay and then it gives me a add wired child no no
55:00
Speaker 2
Okay. okay okay okay Can you click on done added child nodes? on the page right now? the on the connectivity okay Ummm Okay, that's okay ma'am. After you click on done adding child node, it's still the same, the other two are not responding, right? okay Ma'am, can we like turn
55:00
Speaker 1
the power [silence] the power [silence] okay, turn it off [silence] okay [silence] okay [silence] now it says router not found. you are not connected to your router [silence] yes [silence]
56:00
Speaker 2
turn off your parent node the parent node Gaylie turn it off just turn off the switch yes the one it has white color uh... oh the parent node yes turn it off and then leave it off for 30 seconds it's still gonna it's still gonna work there's gonna work it's not right now uh yeah that's okay alright, Kylie. No, I'm turning on the parent node.
56:00
Speaker 1
O K. is this. will this. Yes, ma'am.
57:00
Speaker 2
Okay, aye. Nutzung act right the, this will scam. We want computer. Or will expire April 20 p.m. A-K turn it on men charm human is that on the pair engage radie. Aye, Dist upside that is it. Okay, let's just wait.
57:00
Speaker 1
Yes. Yes, ma'am. Now it is red, solid red. It's not inside white now. it's not inside white now. Yes, ma'am.
58:00
Speaker 2
Is it solid red on the pair I want? I'm sorry I thought it was solid white How about the other two? Is it still the same solid blue? Okay. Um Um can we turn off also those two ma'am? just the two child notes. okay just leave it off for like thirty seconds then turn it back on okay okay turn it on wait for the light to turn solid blue Yeah, so the, um, the Wi-Fi main networks. I'd like by password for your main routers. Do you have an Arm society? What's the brand of your router? Okay, is it blinking blue right now or is it solid? Okay, so you do have the, the Wi-Fi checker event and count snap. Ex correct? Yes, the Wi-Fi name in the password. I'm going to be All right. so let's just break favorite. Alright. All right. Is it solid blue now? All right. solid blue, they solid blue in the email address, it will scan for Wi-Fi on the address, it will scan for Wi-Fi and that's all it will do. Now you're just going to tell us to input your password and with your file and then you can end, you have to manually type it in. And on your computer, all you have to do is just go to the requirements setup page and it prevents auto connect and if you have any issues, it'll show up there. All right, thank you very much. Oh, no problem. Take care. Bye bye.
59:00
Speaker 1
it says reload it just can't connect to this number
63:00
Speaker 2
Are you connected to the Internet? Okay. Yeah, just click on reload. Oh, before I forgot to double check. What's the ? Make sure that your laptop is connected to the Linksys, not to Spectrum. Kindly double check again, on the lower right, look for the Wi-Fi icon. Make sure it's connected to the Linksys node. Barry node. It can't connect. Go to the Wi-Fi settings. Go to the...
63:00
Speaker 1
It's solid white. It says, press space to play. [silence] When I clicked reload, it says press space to play. Try checking the network, cable, modem. We're trying to be good. Yes, ma'am. It says,
64:00
Speaker 2
the perinatal right hand uh... ma'am, is it blinking uh... white or is it solid? Sorry, but the line is breaking up. Okay. Alright, um, again, ma'am, on the lower right hand side corner, um, on the wireless icon, um, does it show it's connected to what name? [silence]
64:00
Speaker 2
okay can you connect to the link's this name the one that you have created earlier mm-hmm can connect okay m can you right click the Wi-Fi icon and then kindly go to network and internet settings yeah right click the Wi-Fi icon and go to network and internet settings you
65:00
Speaker 1
I, I don't, I don't have a right click on the WiFi. What? Okay, when I click on the WiFi option, it you want me to click on open network and internet settings? It says it's not status, network status, not connected. You aren't connected to any network. Yes ma'am. Uh huh,
66:00
Speaker 2
We're going to right click the wifi icon. what are the options? Yes. All right. Then once you open that, okay. Do you have the option on the left side wifi? Okay. When you click on wifi, okay. Look for manage known network.[silence]
66:00
Speaker 1
Yes, ma'am Chapman Howles, no, there's a lot of them Chapman Howles vell up set up B62. There's some old AT&T addresses, okay, I don't know how so I tell me again to do what?
67:00
Speaker 2
Okay, what are the network names you can see there? Only one. [silence] Okay, kindly highlight Chapman and then as well asvelop, then kindly forget the network or remove. [silence] Um you're under um manage known network, right? Okay, just top on the name, click on the name.
67:00
Speaker 1
Which one did you want me to forget? Okay, and you forget that one. Say, I'm just getting rid of all the old things. Is that okay?
68:00
Speaker 2
and then click on um delete or forget this network look for the network setup yes and as well as your network name okay I'll do it so you can. Oh, yeah, it's okay, ma. As long as you're no longer using that name. [silence]
68:00
Speaker 1
Okay. C程度上, believe me. Okay? All right. I can go back to settings. Okay. Thank you.
69:00
Speaker 2
[silence]Did you include Chapman Network? [silence]Okay. [silence]Oh, can you delete that as well, ma'am? Mm-hmm. [silence]All right, then. Can you close this page? Can you close this? Mm-hmm. And then same thing. Um, can you reconnect to the, um, Chapman Network? [silence]I'm I'll be happy to reconnect as of right now.[silence]Take their call. [silence]I'm [silence][taken out by silence].
69:00
Speaker 1
So, do I, which password do I, put in for this one? Okay. It says cannot connect to this network. Oh, no, hold on. How can I, I pick the password for it.
70:00
Speaker 2
um the wi-fi password mem not the router password um did you type the password that you um called up earlier when we um not that default um do you remember earlier mem when we changed the developed name to Chapman house network you also changed that password right
70:00
Speaker 1
I changed it from what it had on the parent node. Yeah. Right. That's what I've been trying to use. I believe it had it saved. it says cannot connect. Yes.
71:00
Speaker 2
So that's the password that we're going to use them right above and a zero we have the default password the one that's at the bottom. five three zero nine 750, three C five C 5309, 750, three.
71:00
Speaker 1
It says cannot connect correct.
72:00
Speaker 2
and nowcation of your email sheets and your total active, it's okay it's still cannot connect and uh... because earlier now we changed two passwords right we created two passwords the first one and the second one the second password [silence] [silence] [silence]
72:00
Speaker 1
No. No, I did not. I used two different passwords for those two different things. Correct. And on my phone, it's connected, but on my computer, it will not.
73:00
Speaker 2
second one, that's your router password, right? When we access the user interface, the links a Linksys Smart Wi-Fi page. Um did you use the one that we um changed it first? Okay. Listen, this device is not connecting. You said you had everything set up and it's still the same cannot connect. Okay. So this device needs to connect. And you already tried connecting to the home Wi-Fi, not the custom one with your phone right now. It shows connected to Chapman.
73:00
Speaker 1
yes ma'am yes, I'm already there and it has Tech, Chapman house that it's using Chapman House yes yes
74:00
Speaker 2
[silence] Um, what is the name of your network from the spectrum? Is it Spectrum? [silence] Uh huh. So on your phone right now, ma'am, this is on iPhone, right? [silence] Okay. Um, on your iPhone, uh go to settings. And when you go to settings, you go to, um, Wi-Fi. [silence] Okay. On the name right now, on the lower right, you can see there's a letter I, an icon for a letter I. Can you tap that icon, ma'am? And then it will display the Wi-Fiuh details and go to the password.
74:00
Speaker 1
Yes, ma'am. It's the same thing I'm putting in that it's not letting me. Correct. Sure. Yes, ma'am. Yes, ma'am.
75:00
Speaker 2
Kindly double check the password. [silence] for it's not letting you connect. It's the same password, [silence] correct? [silence] ma'am, can we restart your laptop, ma'am? [silence] and then the other two nodes are still in blue, right? It's now it blue. [silence] okay. [silence] Ma'am, um, do you still have the um, what is the cable that you're using right now that connects between the modem and the parent node? [silence]
75:00
Speaker 1
The cable? Um, it's white. Yeah, yeah. Yes, ma'am. [silence] Ma'am? Uh, yeah, which one? [silence] All of them. Uh, because I was under the impression that faxchallenge went out. Oh, yeah. Fax, right. Yeah. The fax is, um, the black cable. Until you have to replace it. Yeah. Yeah. [silence] Yeah. Yeah. Yeah. The console, uh, the console cable is the gray one. Uh, and then these, all these white ones are modem cables. [silence] Yeah, something else? It helps, uh, it helps if you helped me with, uh, setup. Yeah, sure. [silence] Yup. [silence] Go head. [silence] Hold on.
76:00
Speaker 2
Yes, is that yellow cable, is it black, is it white? Is that the cable that came along with the nodes when you bought it? Okay. Okay, your laptop, is it restarting? I don't know if there is please. If you go over your reach a little inch further, oh, buy here. Uh, you can go for the web page. It's the course C, okay? Okay, the self-help tool. You can find an article on how to reconfigure these in the T50 to [REDACTED_PAYMENT_DIGITS] gram. And, uh, you can also take advantage of the ITMU on the bottom right. There's an AI that will give you suggestions and how to shut off this card entirely. Okay, ma'am, while waiting for your laptop, let's try the five press setup again. Let's check if it will work now. Okay. Hm on the inherent node, again kindly press the reset button five times in five seconds. [silence] When you're stuck with the orange light. Repeat, once again, S K P G and support.
76:00
Speaker 1
okay. yes, it's blinking light. One of them is blinking, it would just one of them okay
78:00
Speaker 2
Okay. Dot links sys_sys.com. Okay. The parent node is not blanking. How about the other two? Attention. Oh, if you were able to go online. OK. Let's wait for that. Uh, it seems like it's responding now. Or you can use your phone. If you have Oh. Yeah. That that will add one at a time. I think that means that you just call but but public's born. But you'll need to call to support. But we need the linksies report one at a time.
78:00
Speaker 1
Now they're both blinking white. [silence] Focus on 5 seconds.
79:00
Speaker 2
Okay, let's just wait until it's a solid white.
79:00
Speaker 1
yes ma'am they're both blinking white the parent node is also blinking white.
80:00
Speaker 2
Okay, it's still blinking. All right. All right. That's the parent node is now trying to add the child nodes. Yes.
80:00
Speaker 2
[silence] three nodes. [silence] [silence] [silence] It's still blinking white now. [silence] light [silence] [silence] after three seconds. [silence] [silence]
81:00
Speaker 1
Just a parent in one of the child node. Solid. Uh-huh. Okay, now they're all solid white. Check.
82:00
Speaker 2
Alright. Do you have any questions? Okay. So one child's note is now, um, solid white. Okay. So probably that note is now added to the network. So let's wait for the other one. What are the wireless devices that you have available? Okay. Let's wait for another minute, ma'am, to make sure that it's fully connected. Sometimes it will like still on the middle of, uh, um, connecting to the network. Okay? [silence] [ silence] [ silence]
82:00
Speaker 1
Well, that happens ready to, I'm not.
83:00
Speaker 2
Okay, your laptop, is it ready? Or is it still booting up? Okay. Can you try to reconnect now to the network? [silence] It's connected now. Okay, good. So Ma, um, the child node are still in, um, solid white. Okay. So let's wait for another minute and after a minute
83:00
Speaker 1
OK. Is there a, uh-huh. Go ahead. Is, I was just going to ask, is there a way to tell which one went where? Yes, ma'am. [silence] From, from the parent node, it goes through my din and kitchen, which is kind of an open area. Um, and then, um, Will you come and be co-are, please? I don't, I don't really, I don't really, I don't really know. I'm not very good with distance. I'm about to ask my husband.
84:00
Speaker 2
Parrot Node. Ah. is like a hallway. and then goes to uh-huh. OK. and that area yeah ma'am and then that area you think how far from the parrot Node. security I the recording take your call to your cross to the that you go right down that's yeah that take like 30ft. good night. is that a fire started.
85:00
Speaker 1
Hi, Icel. Far is it from. Silence [KEEP_UNCERTAIN] oh how far is it from here to where I had it on that white piece of furniture? My husband says about 35 feet. Thistle. Thistle hold on. He says about 35 feet. Okay. Right. Do I is there a specific one that I put back there? I mean, I don't know which one came from there, if that makes sense. I know that, but I'm saying does it matter which one was there before? Does it matter which child Node goes in this first place?
86:00
Speaker 2
okay, okay. you may try to put one node on that area, ma'am. okay, in the expo rating. um, no, you can just select one of the child nodes. yeah, that's okay. does it matter, ma'am? which device is, um, placed? no, it doesn't matter. but you have[silence]
87:00
Speaker 1
yes yes sir so I'm going Going to unplug one of them and take it to its spot. Okay, just so you know on my app it says new firmware available update now. Okay, all right. All right. I'm going to So it just says that on my app. New firmware available. Update now exclamation point. So go ahead and move the child nose. Okay. It looks like the speakers are combining voices. Uhm, I can only tell what is being said if I try to listen to more than one speaker at a time. It is quite difficult. Do you want me to stop transcribing? I can unless you want me to focus on one of the speakers.
88:00
Speaker 2
you have to turn on the node at that area first before you try on the other one on the other area okay yeah mhm I'll do that later ma'am is that is that okay is that on the on the child node part is that on the parent node so it's Shreeta okay I'm going to do okay can you hear me okay um yeah so now um since the router though doesn't equip
88:00
Speaker 1
Uh huh. So I can get the other one and take it to its spot. Yes, ma'am.
90:00
Speaker 2
then go to setting. Go to setting. Wi-Fi. Hey there. Honey. While waiting ma'am, you can now get the other nodes, the other child node. While waiting for the child node to connect to the network, okay? Okay. Now we are linking. Yes ma'am, but you can like just unplug the child node, the other child node. The one that is near on the parent node, the one still, like the second child node, okay? Before you plug that one to the other location of the house, check it for a check again. The first child node that we relocate, make sure that that is the light turns white. Before,
90:00
Speaker 1
Wake up open your eyes. Wake up eyes blinking blue still it's blinking blue still wake soap bold. Yes, ma'am. Wake up open your eyes
91:00
Speaker 2
You turn on the other other node. Okay. All right, open the. can you that will gone? on that? It's still blinking blue. I'm still trying. Is it tail blinking? Is this the original location of the child node before ma'am? Okay? It's right? Okay. You may not turn in the other.
91:00
Speaker 1
Right it's blinking blue. [silence]
93:00
Speaker 2
right so this is to change this up the ad how are the user and many of the same Wi-Fi password for and with it bluff 1 and they don't slow down at the same time. [silence] Yes, you may create your own pass home. You mean, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, [silence] Wi-Fi pass. What's for both? Right so its broad and both bands to and wide brand pass for both. [silence] Okay, it's still blinking blue. Okay. And right now, ma'am, this second node, the second child node, how far from the first child node? A bit some similar distance. Mhm. Okay. It's solid white. That means the children's right now are back connected to the mother.
94:00
Speaker 1
It's downloading. It says, uh, this will take about 15 minutes after which your Wi-Fi will restart. [silence] It says it's downloading. It says, uh, this will take about 15 minutes after which your Wi-Fi will restart. [silence] It says it's downloading. It says, uh, this will take about 15 minutes after which your Wi-Fi will restart. [silence] It says it's downloading. It says, uh, this will take about 15 minutes after which your Wi-Fi will restart. [silence] It says it's downloading. It says, uh, this will take about 15 minutes after which your Wi-Fi will restart. [silence] It says it's downloading. It says, uh, this will take about 15 minutes after which your Wi-Fi will restart. [silence] It says it's downloading. It says, uh, this will take about 15 minutes after which your Wi-Fi will restart. [silence] It says it's downloading. It says, uh, this will take about 15 minutes after which your Wi-Fi will restart. [silence] It says it's downloading. It says, uh, this will take about 15 minutes after which your Wi-Fi will restart. [silence] It says it's downloading. It says, uh, this will take about 15 minutes after which your Wi-Fi will restart. [silence] It says it's downloading. It says, uh, this will take about 15 minutes after which your Wi-Fi will restart.
96:00
Speaker 2
we are able to successfully reconnect to the network, ma'am. okay? alright. so, basically, what we did, we just reset the child node and then reconnect it back to the network. okay? so, is there anything else, ma'am? yes, ma'am. it's updating. okay. [silence] Okay. it's still updating. Okay. Okay, and there is a bar, a progress bar. Is it like still loading? Okay. All the lights right now on the nodes are all sold white. Okay. And do you see their internet.
96:00
Speaker 1
that we are yes ma'am I don't think so I think we're good thank you
100:00
Speaker 2
O.K., that's good. So, four marines have been updated and all the nodes are still solid white. O.K.? So, is there anything else, ma'am? O.K.? All right. Very good. Now, just minimize that page. O.K., that's great. So, if you need assistance again in the future, feel free to give us a call. You dial the same number and you can use your phone number as your ticket number so that we can pull up your record, okay? You're welcome. So, thank you for calling Linksys, ma'am. This is Carly. I hope you have a great day. To check updates, you can check our website support.linksys.com.
100:00