Speaker 1
Yeah. This is Jane nast । I have your Linksys product. I don't remember when I bought it, but I wanna return or exchange one of my products. I want to thank you for everything. I want to thank you. I want to thank you. I bought it from you and that's my product. Can you please take my phone number on my screen. I see that you try an other call, but I have an other problem. I went to get your product. I can't get nothing with your customer service. I want to speak with your vice president. I have an another problem with my product. I have an question about my product from Mr. bot. I want to ask you a question about my product. I need to know when that's gonna be shipped. I see that you have my problem with the product to fix. I want to clarify about the problem with my wireless projector. I done broken my wireless project. I want to bring it to you to the supplier of my product. I can't see what happened to my wireless project.
00:00
Speaker 2
welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products. Paid support may be available. Please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence] Thank you so much for calling linksys mission. This is Trisha Canel. [silence]
00:00
Speaker 1
But they're big nodes, I had replaced my other nodes because they weren't working anymore, they were like outdated. But I'm having a problem with one of my nodes. I noticed it keeps turning red. It goes to blue, then it goes back to red. Yeah, it's saying that it's it's not online. I don't know how what's going on with it. I can't figure it out. Okay, it's MX4200. Mhm.
01:00
Speaker 2
I can hear that just fine. What's the model number of the device Mx-42-
01:00
Speaker 1
uh, Optimum online uh Cablevision, I think they're called, uh Altice now. mm-hmm. Uh, one, two, three, four, five. Yes, it's not behaving correctly. It's what? Well, it goes, it's blinking and then it will go blue, and then it'll sit there for a while in blue, and then it goes back to blinking red. So, I dunno what it's doing and I have it over here by the mother one and what? [silence]
02:00
Speaker 2
Do you have your internet service? Provider how many nodes do you have in total. Right, and you have a problem with one of them. So it's solid red right now. Is it solid red right now? So right now, what's the light indicator? What is the light indicator of the node right now?
02:00
Speaker 1
blinking red blingking red now it just turned blue - now it just turned blue right right now it's solid blue but in a little while it will go back to blinking red and I don't know why it's doing this yes of this one yes um okay the serial number of this is 38 U 10 M is May 5 C is cat B is boy 18 661 [silence]
03:00
Speaker 2
Okay. So, uh, say it keeps on, uh, switching from blue, red to blue. Okay. Can you provide me the serial number? So let me just repeat that to make sure that I have it right. That's gonna be three eight U, one zero M five C B.
03:00
Speaker 1
Okay, hold it, I, I wasn't following you from the beginning. Say it again slowly. Yes. Yeah. Yeah. And now it's back to blinking red again. That's what I'm saying. It's, it's, and up. I don't know what to tell you. My name is names Jane, J-A-N-E Nastarski, N-A-S-T-E-R-E. And uh, when I went on my phone, I went to the links of site and it told me it sent me an email and I never got any such email. J C N 5 4 1@octonl.com.net.
04:00
Speaker 2
18 661 KY 210 M 5c. 1 866 1 now the node is uh right next to the parent node. Okay. can I have your full name and your email address please? Okay. So what's your email address? I
04:00
Speaker 1
I never got an email, and then I was trying to call you, and then your phone number changed. [silence] So, I have that now, correct. Thank goodness. I guess, back to blue again. I don't know what's going on with this thing. [silence] Yes, it's right here, right with me, right next to the parent node, my computer, yes. [silence] It's back to red again. [silence] What's that? [silence] Well, it's on my phone, but I'm not very good at this, so I don't know if I should do it on my phone or on the computer. I don't know what I'm doing. I'm not a very good uh, app worker. I don't know how to work them really correctly. [silence]
05:00
Speaker 2
So right now, the node is right next to the parent node, okay? Okay. Now, okay, you have a link system, right? You have a link system. [silence]
05:00
Speaker 1
But if you tell me what to do, I guess I can do that. Do you want me to open the app? Okay how do we do that? On the bottom of this node, on the bottom of this one? Okay hold on, I'm pushing it in. It's blue going darker blue and it's still blue. I'm still holding the reset button and it's blue. I should still hold it, right? Okay, I'm holding it. Nope, it's not off. It's still blue. Should I?
06:00
Speaker 2
Okay. At least first let us try to reset the node let us try to reset the node. So, uh, press and hold the reset button until the light turns off and turns solid blue. So when you press the reset button Yes, yes. Yeah. Did it turn up already? [silence]
06:00
Speaker 1
and plug it also. Oh now it's red. It's blinking. Oh now it went off. It went off. Uhoh, I clicked my finger on the reset once it went off. OK, it's going blue now. Hold on, I see the blue. Now it's flickering with the blue. OK, it's flickering blue. Hmm. Still blue. [silence]
07:00
Speaker 2
about this one cube. Okay, let's wait for the blue light to light back on. Okay, we'll just wait for that to turn on and reboot. Okay, let's observe the light indicator then.
07:00
Speaker 1
[silence] now it's Pink color. [silence] You're solid Pink color. Pinky Purple. [silence] disconnected. Okay. Now it's all. [silence] Uh oh, I'm sorry. [silence] Go ahead. What? [silence]
08:00
Speaker 2
So now it's pink. So now it's pink. Okay. Uh, just to verify, is this connected directly to a wall outlet or on a power strip? No, no, no, no, no, no, let me just
08:00
Speaker 1
Right now it's in a power strip that has uh backup protection. I that's where I am in the other one that you know. I don't think so. Let me go look. Look, hold on. There you go. Look, I I could put it in the bathroom. I don't have a switch here to put it on. in here. Hold on. unless I could unplug this. Well, I could temporarily unplug my power strip if that's going to help. Hold on. me finding with my power strip cord. I think this is it. Yeah, nothing is really in it but this. All right, yeah, let me see if I can get this in the wall. Hold on.
09:00
Speaker 2
Okay. Is it connected directly to a wall outlet or on a power strip? Okay. Can you please connect it there? Can you connect it directly to a wall outlet, but still within five feet of the parent node?
09:00
Speaker 1
Oh no. I can't really get it in the wall, right? Because the outlet the way it is I can't get it in there. I got to plug this back in. Hold on. Close that back in. Hold up. I don't know if it's going to be within 5 feet. I can't swear it's going to be within 5 feet, but I'll try to stretch it from the bathroom to here. But I don't think it's it'll be more than 5 feet because I'm 5 5 and he more than it. It's not going to work. I don't have a plug to put it in. Yes, it's a backup connector, but I have it on the side without the back uh it's on the back.
10:00
Speaker 2
Okay, then just put it back to the power strip. And you said that there was like a backup connector.
10:00
Speaker 1
I have support for the backup side, not the backup side like in case of power failure, they are power strip will keep my stuff logged in, but I have all the lines it's back on there and the light is now going in and out of blue.
11:00
Speaker 2
okay, then connect it back to the power strip and let's just try to add it back.
11:00
Speaker 1
well, it's still all now it's back to that purpley color . wait a minute let me get out and then you tell me what I gotta do go underneath and hit the reset button by Oh all right one second here goes one if I get my finger there one two three
12:00
Speaker 2
All right, what's the light indicator now? Okay, now on the parent node, on the parent node, press the reset button five times within five seconds. Again, on the reset button, press it five times. It's gonna be like this, ma'am. Press, release. Press, release. Yes, and it's gonna be five times. Yes. First release 1, Press, release 2, Press, release 3, Press, release 4, and press release 5. Do not press it for a long.
12:00
Speaker 1
45 Okay, I did it the white on the mother ship is blue. That's blue. That's still that purple color. it's that purple color. The e on the mother one. Right? The mother. Yes. I
13:00
Speaker 2
What's the light indicator now? [silence] [silence] how about the child node? Okay, did the child node switch color, the light indicator? [silence] Okay, try to do the five press again, Ma'am, make sure that you do it not too fast and not too slow. Just quick press, release, quick press, release. Just like how the second goes. On the parent node, yes, make sure it's the reset button that you're pressing.
13:00
Speaker 1
It says reset. All right. Let me look at the color. Okay. I don't care about the color. I'm just gonna do it. One, two, three, four, five. All right. Now that's blinking. Oh, that's perfect. Now it's purple and now it's blinking. Yep, the parent node is now - now it's blue. It just went to blue. Uhm. Oh, it's now flickering red. It went to red, it's flickering red. Flickering red. They're - flicking red. Okay. Yeah, I think they're talking now. I'm not positive.
14:00
Speaker 2
Yeah, what's the indicator of the main node now? you mean the parent node? how about the child node? okay, let's give it 5 minutes to uh for the blue dark process.
14:00
Speaker 1
On my um app that I went to it said child node number three, so I guess this is number three. It said it was like it's not it wasn't online and and although the other ones are. So I don't know why it was saying that cuz I don't know what the problem is with this one. So still flickering the red. [silence] Okay, a little bit. So red. Oh, now it just turned blue. It just went to blue. Uh, now it's flickering the red, 'cause I think that's what it does, it goes from blue to red, and then it should go back to blue in a minute, I think. Yeah, now it's back to blue. Hmm. Uh oh. All right. And now it's still flickering with the blue.
15:00
Speaker 2
I'm sorry, ma'am. What's the light indicator now? [silence]
16:00
Speaker 1
And now it just went to the solid blue. Yeah, it's solid blue now. Okay, thank you. [silence]
17:00
Speaker 2
Okay, let's give it another two minutes to observe, if it's going to stay solid blue.
17:00
Speaker 1
[KEEP_UNCERTAIN] Yes, believe it or not, yes, it's like a miracle. Okay, that's in another room then. Hold on. Let me go back there with it. Well, to be honest, I have a special power trip with the backup in case something happens and I lose power. This will keep it powered. I have it all by for itself to do that because I don't want to lose connection. Well, I got to be honest. No, no, I know it's.
19:00
Speaker 2
Okay, is it still solid blue? Okay, let us try to move it back to its original location. Yes. And try to look for a wall outlet. Okay, uh, just make sure, you're that it's getting enough power, Ma'am, so that the node will function well. Because sometimes, if it's not getting enough power, it will not work well.
19:00
Speaker 1
Been like that for quite a while since I got the power strip. So it's not something new. I've had it on there. OK, hold on. Let me go get this thing. Well, OK. OK, hold on. Put it back into a different spot. Maybe I'll just get myThat's why. OK, it's back in the spot. It's in a different outlet in there. But it's back to blue. It's lit glowing. So yes, it's back on. Oh, here it goes. It's flickering now. OK. [silence]
20:00
Speaker 2
Okay, then let us just observe then if it's if the issue will not work. I mean will not happen again. It's going to reboot, so let's just wait for the uh give it three to five minutes.
20:00
Speaker 1
Right now, it's got the red. And let's see what happens. Okay, it went to the blue. Is it going to do that again, or that's it? Oh, no, it Back to red again, and back to blue. Yeah, it's back to the blue now. And it's pulsing back to the blue, and now it's back to like the green blue. Yeah, it's back. Okay, so that's good. And um while I have you, could I ask you a question? Yeah, it's still blue. I think that's good. Um when I set the system up, uh when I had the other nodes. I had a um a password in case I had a guest. And I didn't continue the, I didn't continue the [silence] uh, requiring of the of the password. And then I, now I don't have the needed the password for one of my nodes. So when I go back in there, is there a way I can get the node? [silence] Does that make sense? Like, the password being there, like I don't think I would be. [silence]
21:00
Speaker 2
If it's gonna stay solid blue, I think that that should be good.
22:00
Speaker 1
product password when I set up these nodes is that a hard thing to set up now uh a password with the node or no oh is that what it is I go on there I hit the word I slide the thing to on and then I put a password for them um wait okay all right hold up where do I find that in here that's what I'm trying to find out hold on under settings oh yeah child node it says she's offline why is it it's offline it can't be offline we just went online huh I have to um oh it just went back it refreshed itself it's back it's back [silence]
23:00
Speaker 2
No, on the app, there's an option to turn on guest network and set up a Wi-Fi name and password for the guests. You can.
23:00
Speaker 1
okay, how do I do that? Do I go to settings for the guest? All right, hold on. Let me get to that three lines. Yes. Guest access. I see that. That's what I hit. to hit that. Okay. All right, now it's on. Ah. All right, what's coming up? I see the Wi-Fi name, which is developeds that name. Uh, my Wi-Fi password. But I don't know where I'm supposed to put the password for the guest.
24:00
Speaker 2
yes but then there's a three line to the top left of the screen and there's guest network yes you toggle it on you switch it on and then you can set up a Wi-Fi name and password [silence] You have to click edit on the uh right side
24:00
Speaker 1
I don't I don't see that. I don't see anything says edit. It just says guest access. On top, it's got cancel guest access. Save. I slid the slider over so now it's blue. It's got the wifi name. Underneath, there's a line that says wifi password but I don't know if that means it's my password, the main password or it means I'm setting up a password. I don't know what it means. It's just it says wifi password. Uh there's a line and then there's a little box with a little check or something in it. I don't know
25:00
Speaker 2
I guess there's an option to edit and then set up a name and password. So what do you see on the guest network? [silence] Is there any characters or [silence] any characters or [silence] anything that's on the password or it's just a blank [silence] box.
25:00
Speaker 2
Try to click on the box. It will show you the password. Yes. And then, you can change the password. Can you tap on the password, the password box or bar? If you tap on, if you tap on the password box, yes.
26:00
Speaker 1
Okay. Al right, I wrote what I wanted on there. Um, let me put J and I'll put, maybe a little, I'll make it a little difficult. Let me write this down. Hold on. Okay, so that's there. Hit the word save. configuring guest access. So I guess that's what it was the uh guest uh password. Uh... Difference Cuz I don't want to give people my password then they can have access to change my system for me. Oh, brother, what is with this? Ah. Yeah, it's still configuring it's circling. I didn't lose you, did I? Miss. Oh, okay, good, I got worried, I thought I lost you. I don't know why this is taking so long, but it is. It's restarting my Wi-Fi, which could take up to a minute. Oh my god. It's restarting my router. Oh. Okay. It says saved, it got a little check mark on top. So does this show me my Oh, there it is. And there's my password. I see it. Okay, now I see it. Okay, good. Ah. Okay, thank you.
27:00
Speaker 2
[silence] So [silence] okay. [silence]
28:00
Speaker 1
all right well thank you very much No no I'm good now I'm good I appreciate all the help and um so when the but I know if the nodes start to act up I have to get new ones again. So that's why I was a little worried maybe they might be acting up but okay okay thank you very much You too. Thank you. Bye bye. Bye bye.
29:00
Speaker 2
No worries, ma'am. So is this a case, do you have any other concern? Do you have any other concern? Are you good to go now? You're welcome. No worries, just give us a call back if you have any concern with your, with your nodes again, okay? All right, you're welcome, ma'am. And do you do have a good day, enjoy the Wi-Fi. Bye. Bye, bye.
29:00