Speaker 2
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00:00
Speaker 1
Hi, I, um, so I bought a new, uh, uh, mesh router and I was trying to upgrade my older router and it it failed and now my internet is all messed up. Well, I'd like to, but since it wasn't working, I plugged my old one back in to get it to at least give me some Wi-Fi. And it's really weird. It's
01:00
Speaker 2
Hello. Thank you for calling lessons. Technical support. This is Charm. How can I assist you today? Okay, I see all right. So you want to set up this new newly purchased mesh router that you have. Is that correct?
01:00
Speaker 1
So, like I have, uh, Wi-Fi, but it's, it'll flash, it's flashing red. So, I'm thinking of what I'm, I'm not sure what I should do, if I should try and upgrade again or, um, just use this new one as a child node from the parent. I tried to make this one the parent node and it, it didn't, it wouldn't recognize my old, my old network. None of the information transferred, so it wanted me to create a whole new network. [dog barking] So, set up the, so set up the brand new one is what you're saying and then name name all the networks the same as the parent. Yeah, go ahead.
02:00
Speaker 2
I said, since you have a new router or a new parent node, yes, you need to create a new, a new network. However, you can use, or you can customize your Wi-Fi name and password to the old Wi-Fi name and password that you have after you set up the main node. Yes. After you set it up Yes. Yes, sir.
02:00
Speaker 1
And I can, all um okay, so I guess I'll try and do that this um [silence] all the all the, I'll, so then I'll have to take all the the child nodes and reconnect them to the new parent node. So this [silence] Right, so reset them to erase all of the settings and then set them back up as a brand new child node note, basically. Okay. And then, will I still be able with this new nodes.
03:00
Speaker 2
Yes. Yeah. Mm-hmm. Yeah and once you're done setting up the new mesh router that you have, then you can access the web interface of your new router and you can change the Wi-Fi name and password to the old Wi-Fi name and password that you have and then you just need to reconnect your old devices to that new main node that you have. Yes, yes, sir. But you need to reset your old um child node since you have a new uh parent node. Yes, yes, sir. That is correct.
03:00
Speaker 1
so I had it, the old one had the 5 gigahertz, the 2.4 and uh guest network on it.
04:00
Speaker 2
Yes, you can change that one. Sir. Do you want me to walk you through on how to do it on how to set it up, this one? Um, yes. I can walk you through on how if you want to. Alright. No, sir, there is no options. Yes, flag a new one. Yes, please. And if you're a procedure, kind of stock provide the model number and the serial number. [silence]
04:00
Speaker 1
Okay, hold on. So the model number is that MX-2000. And then what did you serial number is five zero D 10 M 24 C zero eight seven eight four. AT&T.
05:00
Speaker 2
about the serial number. Got it. And also so you may know who is your internet service provider? [silence] AT&T You managed. And you mentioned that you just purchased this router
05:00
Speaker 1
Yeah. [silence] Yeah. Yeah. I bought it on Amazon. It got here like last week. When I when I bought it, um, let me let me let me look, it's on my Amazon account. Let me look. May 27th. Yeah. Uh, model number of the old one. Um, the sticker's inside it. So it's kinda hard to see.
06:00
Speaker 2
all right. Okay. Can still remember the date like maybe June 1st, when when yes, May 27th. Got it. And how about your old router there, may I know what's the model number of that? [silence]
06:00
Speaker 1
W W H W. three it looks like. Okay.
07:00
Speaker 2
I see. All right, so yeah, let's start setting up this new router that you have. You need to plug it into your modem, connecting using an Ethernet cable. It should be the internet side, or where there is a yellow label.
07:00
Speaker 1
Yeah, yeah, it's doing the flashing blue light right then. Okay. Okay.
08:00
Speaker 2
[silence] and you also plug it into the power source, correct? Okay. Let's wait for about two to three minutes until it's done starting up. And tell me what's the light status after.
08:00
Speaker 1
it's Curtis, C-U-R-T-I-S, Barba, B-A-R-B-A, um, uh, it's C-Barba, second name, so first initial last name, uh, 29 C-Barba 29@ Gmail.com. Um, actually, can you do a different number? That's my work phone number. It's 408-656-1539. I'm just using my work phone because I figured I needed yeah
09:00
Speaker 2
Got it. How, how, uh, about your email address? [silence] Got it. Thank you so much, sir. And just to confirm, your phone number is 408-203-3868. Is this correct? [silence] I just can't verify. [silence] Got it. Thank you so much sir for providing me the form.
09:00
Speaker 1
I figured I'd need my phone to use the app, all right. Change to solid purple. Yes.
10:00
Speaker 2
All right. So now it's solid purple. All right. One moment here.
10:00
Speaker 1
Okay. Um, the older ones, uh, one, two, this, oh, the new I, this is the only one. three. Now I have four, yes. This will this, this new won will work with my older ones, right? As the child nodes? Okay, good. Okay, good. Okay. So, uh, so this old one that we
11:00
Speaker 2
still communicating with your modem. Okay. How many MX 2000? the newer one. The newer. All right, how about the older one? Three. So you have four nodes in total then. Correct. All right, thank you so much for confirmation.
12:00
Speaker 1
Was the parent mode. I just got to do the complete reset on it and set it up as a child mode. Guess yeah. Okay. All right. Now it's a solid blue.
13:00
Speaker 2
Yes. After we set up this new main node, then we will add other nodes. [silence]
13:00
Speaker 1
It's solid blue. Okay. Yeah, I was just going to use the app on my phone. Will that work? Oh, okay. Oh yeah, I have a laptop I can use. Okay. Okay, let me see here. [silence]
14:00
Speaker 2
Alright, what's the light status there? All right, let's wait for a minute or two just to confirm it will stay solid blue, and also, sir, if I may ask, do you have any computer laptop or an iPad to use that we can use to access the settings of this router? If you want to separate the 2.4 and the 5 gigahertz network, then the app on your phone won't work. We need to access the interface directly for us to separate it. I see. Alright, kindly connect to the default network name of this new main router. Connect to the Wi-Fi.
14:00
Speaker 1
Mm- Um, does this- it says, uh, getting router settings and it's spinning. I'm trying to do that right now. Oh, you wanted me to do it on my laptop, not on the phone app. Oh shoot, sorry, oh sorry. [silence] I guess I can't. Oh, wow, that's cool. Yeah, I should go to a public bathroom to use it, right? Yeah. No, yeah. It's by M thinking. Oh nice. You downloaded it? You guys did one point? Yeah. Yeah, it was so good.Oh, that was just the test account. Oh, nice. Oh, I like the graphics on that, it looks really nice. Oh, so it started out as a free game? Yeah, I looked it up when I did it, so it was just kind of weird to be able to play it for free. Oh, okay. Yeah, I just play it outside those. Do you two hang out a lot? what's something I think it's like popularity contest is to take the popular optionなりそういーダガスって。the answer.
15:00
Speaker 2
All right. Um, did you connect your laptop, sir, to the default Wi-Fi name? Of the new parent node. Yes, sir. Yes. And your laptop, please.
16:00
Speaker 1
okay Bloop setup 2C1 connect ok Presword
17:00
Speaker 2
Yes. The password is under the router. It's on the sticker. [silence] Yes.
17:00
Speaker 1
CRM and J. It says, verifying and connecting. Thank you. It says no internet secured. but it's connected. Yes. It's solid blue. It's solid blue. [silence]
18:00
Speaker 2
right, so you are connected to developing set up to see one, correct? all right. And can you tell me, sir, what's the light status of your, uh, main node, the one that we set up? all right.
19:00
Speaker 1
Wait, so unplug the router also? Sorry, I'm sorry, just the bell on, just the, just the... you said the modem too? Yes. Unplug both, power for 20 seconds. Okay. Okay, they're both unplugged.
20:00
Speaker 2
All right, here's the next thing you need to do. Sir, kindly unplug both the modem and the router, or the main node from the power source and wait for 20 seconds before you plug it back in. Yes. Awesome. Yes, the modem and the router.
20:00
Speaker 1
All right, so which, do I, doesn't matter which one I plug in first, the router first and then or, okay. Okay, just plugged in. Okay, okay, that's plugged in.
21:00
Speaker 2
Now plug in first the AT&T modem. All right? And then plug in also the lynx as router. All right, and let's wait for about two to three minutes until they're done starting up.
21:00
Speaker 1
So the router, the broadband light is still flashing, but the... it is now a solid blue. Okay, it's good now. It's good now. It just stopped flashing. Okay.
24:00
Speaker 2
I see. All right, let's wait for the ENT until it's done. I'm starting up, sir, so that we can confirm on that. All right, so let's wait. Now, let's give it a minute, one moment. All right. So, can you refresh?
24:00
Speaker 1
uh-huh were all set yeah it's it's there i'm i'm logged into the velop yeah yes Yeah, it's working. Okay, that would work. Okay, it's open.
26:00
Speaker 2
My laptop. Wi-Fi connection on your laptop, and then see if it connects back to the network, to the default Wi-Fi. Is it okay? All right, so it's connected. All right. Can you access a new website, sir, and test if the internet is working or if it's online? All right, thank you so much for the confirmation. All right, so we will access the router settings of your new main node so we can change the Wi-Fi name and password to your old Wi-Fi name and password, if you want so. Will you kindly open a browser? All right, on the browser, sir, keyboard.
26:00
Speaker 2
sorry. Please tell me what you see on the page. I'm reading. may I ask? who's though and also, sir, if I may ask: Your laptop, sir does it has any actually, if you've got it or not?
27:00
Speaker 1
like uh this I just turn it on and type um yeah it's 192.168.1.1 enter I don't add anything else right it's it's coming up with other things in here like admin router login or anything like that just just straight that okay I've tried it on two laptops one of them it's still looking the other one says this page isn't working right now yeah yes yes
29:00
Speaker 2
all right. All right. Is it still loading up? Yes. How about, it's one very kindly, um, your, two laptops is connected to your fought up. Setup, um, Wi-Fi, correct?
29:00
Speaker 1
uh huh yep yep can't reach this page myrouter.local right Oh my my router okay okay okay Lincsys t616 [silence]
30:00
Speaker 2
I think all right so how about this one sir? On the address bar, I need to type in instead: HTTP://myrouters.local mine just my router that local no s
30:00
Speaker 1
Yeah. Yes. Okay. Oh, it's asking for the router password. Okay.
31:00
Speaker 2
All right, can you see the, um, is it asking for you to download the app? All right, can you see there a photo of a fountain or an image of a phone? Nope. All right, can we input admin all our case?
31:00
Speaker 1
there we go now we're in. yes yes the C-I'm sorry say that again the C CA oh I see yes yes way on the bottom yep yep okay it has two of them listed the 2.4 and 5 gigahertz. yes so click on the 2.4. [silence]
32:00
Speaker 2
All right. Are you on the Lynx Smart life page already? [silence] All right. So kindly scroll down sir, um, on the bottom. [silence] Kindly find the CA word. [silence] C A. Yeah, on the bottom of the page. There is an user license agreement. All right, click that one, please. Mmm. Yeah. [silence] All right. Once you click the one, [silence] then go to the under the router settings, um, click wi-fi settings. [silence] All right, then you will see there, yeah, the 2.4 and the 5. Correct? [silence] Then you can rename that one. [silence]
32:00
Speaker 1
[silence] Okay. So here, oh, I see, I can change it right here. So, view change Wi-Fi settings. Okay. So this is the 2.4 gigahertz one. So the old name was
33:00
Speaker 2
Yes, sir. You can use the same Wi-Fi name and password, that you remember, or your old Wi-Fi name and password. [silence]
33:00
Speaker 1
Should I can I do it to both the should I do both the five and the? 2.4? Okay. That makes it easy. Oh yeah. I'm just using my old one if that's okay. Do I need to change any of the other settings? Just leave them alone? So hit apply. Okay. W yes, it's
34:00
Speaker 2
Yes. Yes, sir. Yes, sir. Make sure that you remember your Wi-Fi password or you can take a note of that or take a screenshot. Oh, yes. You can do that. [silence] Then, normally, sorry, only the Wi-Fi name and password, since the security mode is already, yeah, WPA2, correct? Yeah. Hit apply. [silence]
34:00
Speaker 1
Yeah, hit apply. Updating Wi-Fi settings, yes Wi-Fi network. Okay, those look good, yes. Applying changes. You're okay. This action you perform may cause devices to lose connectivity, okay. Uh oh, it you it's it says router not found. Okay. Uh oh.
35:00
Speaker 2
Yes, please. And just a heads up sir, you will be disconnected to the network after it. [silence] Once you disconnected sir, you just need to go back to the Wi-Fi settings. Mhm. Yes, because you are now disconnected to the old or to the default Wi-Fi. You just need to go back to the Wi-Fi settings on your laptop and find the network.
35:00
Speaker 1
Oh, okay. That makes sense. Yeah, cause we just got rid of that with the the one, the next one. Okay. So, show available networks. There it is. Connect. How how can I set up that, um, I had a guest network that I used before that was under 2.4, um, because I have some after this week. Okay. Okay. All right. I'm connected now under my new, under my network. Yep. Mm-hmm. Yep. And there, now.
36:00
Speaker 2
After you're connected back your laptop to the network, we will go back to that settings.
36:00
Speaker 1
guest network where I'm still under the wi-fi settings page should I go back to the home page okay so just go back okay guest access there it is okay and then rename that oops allow guests access on and then delete this
37:00
Speaker 2
All right. And under this one moment here. Right. Can you see there the guest network? Yes. Our guest access. Uh, wise. Go back, go... Yes, please. Uh, then it's in there. Yeah, guess access. Yeah, and then you can turn it on, then you can rename it.
37:00
Speaker 1
password [silence] I never, thank you for doing this. I never would have figured any of this out. [silence] So, will this now show up on the app on my phone? I know it's easier doing it from the laptop, like a lot easier. But [silence] Okay.
38:00
Speaker 2
I guess. You can access it on the. App. On. Your. Phone. [silence] I knew. David. I think we're all. Called to that. [silence] I guess. You can access it. On the. App on. Your phone.
38:00
Speaker 1
Yeah. Oh, take... Oh, okay, so take just, I'd have to delete the app from the phone and reinstall it. That explains it. Okay. On the um, for the app or which where we at? Oh yeah, I'm all I'm done with that. It's all set. And it's working and there's things already connected to it.
39:00
Speaker 2
Um, once you're done, say, you just simply, uh, click, okay, and tell me once done. Um, on the guest access, are you done? with the guest access. All right, so, you don't need. So, yeah.
39:00
Speaker 1
Sorry. Okay. Okay, let me, um, I have to get them and bring them over here, right? Or can I leave them where they're at? Yes. I need to bring them? Okay, hold on a second. Do I do one at a time or can I do both? Okay. I'm sorry.
40:00
Speaker 2
you don't need to change any settings on that page. Now we will add the child node now to the network since we are already done creating your Wi-Fi name and password. Yes. You need to bring them over like three to six feet away from the main node. Yes, please. All right. All right, you can do both. They can add at them both of them.
40:00
Speaker 1
And then hold the reset button for 10 seconds, or five quick presses. Oh, okay. Let me go get the other one. [silence]
41:00
Speaker 2
We just need to wait here for about two, three minutes until it's done starting up and let's wait. Watch the light status after.
41:00
Speaker 1
All right. So I got them both plugged in. Okay. That one's red. Okay. Okay. Yeah. Yeah. But right now I only have two of them with me. The other one's in a bedroom. Do you want me to go get the third one too? Okay. We'll do that one later. Or should we do them all at the same time? Okay. Okay. Okay. Hold on a sec. Let me go get him.
42:00
Speaker 2
All right, so let's give it two to three minutes. You mentioned that you have three child modes, right? WHVW. Mm-hmm. Right. Uh, we can do the same time, sir, so that we can connect it all together at once.
42:00
Speaker 1
Okay. Yes. I'm learning to play YouTube. Okay. Yes You said, release once the blue light shows. Okay. All right. So that one was blue light. were the right? Slate. mm-mm Okay, so all three are blue light. Yeah, I did reset button and they all are now blue lighted. Yeah, it's a faded. No, it's a it's a very light blue. Okay. So, this one just went to red. Okay. So
44:00
Speaker 2
All right, so you already pressed the reset button, correct? Is it fading blue? Or is it solid blue? Let's wait, sir, for about two to three minutes and let's check what's the light status after.
46:00
Speaker 1
Oh, that's good. So it looks like everything that was on the guest network already connected. Back to that one. Oh, that's good. Yeah. Everywhere's it have to go. Okay, so two red lights, wait on the third red light here. Okay. They're all, all three of them are that, that red color. I don't know. They're all three the same color. Yes. Yep. Yep, I'm there now. [silence]
47:00
Speaker 2
All right, so two are solid red or solid pinkish red. All right. Is it solid? All right. Got it. Kindly go back to the Linksys smart Wi-Fi page, sir.
47:00
Speaker 1
Yeah, I'm there right now. Yeah, like, at the most I put..... actually, I'm gonna move my, I could move in you. Hold on. Hold on. Okay. Yeah, we're good. Okay, go ahead. Sorry.
48:00
Speaker 2
Alright. And then under router settings, go to connectivity? Did you find that connectivity? Alright. And I'll say before we proceed. May I ask how far is the child, child note from the main, main note? Is it three to six feet away? Alright, so can you see there the CA, CA router setup? Under the connectivity.
48:00
Speaker 1
router, advanced routing develop. CA router setup. No. I don't see that as a tab. Connectivity. It says basic Internet settings, local network, advanced routing, administration and develop setup. Oh, it also says updates are available for firmware. And go to Velo setup. Okay, add wired child nodes, add wireless child nodes. So add wireless child nodes. [silence] It's thinking.
49:00
Speaker 2
C-A router setup. Uh, yes. Uh, the tab. [silence] double setup only. [silence] right, yeah, kindly go to velo setup. [silence] yes. [silence] click Add Wireless, yes.
49:00
Speaker 1
parent nodes flashing like a, purple, the other ones, now they're gonna one of them, yes, uh, one of them is, okay, okay, okay, okay, sounds good. okay.
50:00
Speaker 2
All right. All right. All right so let's give it about three to six minutes until it's done, until they are done communicating with the main node, once they are done communicating to the main node their the light status of this child node should change to solid blue or a seal green after.
50:00
Speaker 1
All right. One of them is green, solid green. The other two are still flashing red. Oh, now it just went to solid red. I'll let them keep going. Oh. Yes, it just did.
52:00
Speaker 2
All right, the solid red goes back to solid green, correct? All right, sorry, it means, [Silence]
52:00
Speaker 2
one of that is connected, one of them isn't connected. Let's wait for the other.
53:00
Speaker 1
All right, they all appear to be a solid green. Oh, if they did, I missed it. They might have. Okay. Well, is there a way for me to check it? I'm going to look at the app and see if the nodes pop up. So, should I go done adding child nodes? [silence]
54:00
Speaker 1
all they're all solid green apply or do I do the? okay only, all right. So, go under device list? Do I look there? So, I'm back on the home page Online online. So, all of them are online. Network drive So, everything's set up. This is amazing. okay. Awesome. Okay. Thank you so much.
55:00
Speaker 2
Solid green. And yes, you just need to click, then add a child node, and okay. Okay only. Yes, and check how many nodes are connected. Uh-huh. Oh, I see. Alright, so it... Uh-huh. So it means you can now relocate this child node, and you're good to go, sir. Yes, it's already set up. All right. Is there anything else, sir, I could assist you with? [silence]
55:00
Speaker 1
No, you saved my day. So thank you. Okay. Okay. Thank you. Okay. Bye bye. [silence]
56:00
Speaker 2
I see. You are very much welcome, sir. Thank you so much also for your cooperation. And have a good one. Bye for now. [silence]
56:00