V2 Rubric Detail — 402d8e28-7681-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-03 01:48
Duration
49m 57s
Contact
Anthony Romano
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Developing

Agent & Case Context

Agent
Raquel Intong
HappyFox Case
#LTS00135735
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: WHW03_Child node lost connection to the network.
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (6 hallucinated segments, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy2.00/5
Communication3.00/5
Protocol3.00/5
Efficiency2.00/5
Overall2.2/5

V2 Rubric Scores

Resolution4.06/5
Technical5.00/5
Communication3.75/5
Ownership4.00/5
Escalation5.00/5
Customer Exp2.50/5
Overall82.6% (+38.6)

V2 Grader Summary

The agent executed technically accurate and logically sequenced troubleshooting, resulting in at least one child node achieving solid blue and TV internet access confirmed via Netflix. However, multiple nodes remained red by call end and full mesh stability was not verified, preventing a Successful Resolution classification. The interaction reflects strong technical handling but moderate customer experience optimization.

V1 Case Analysis

Customer has a new Spectrum modem and WHW03V2 mesh system (out of warranty). Child nodes show red LEDs after modem swap. Agent guided through node reset and five-press pairing. One node turned blue and TV obtained IP, but others remained red. No WAN test performed. Recommend verifying modem connection, VLAN/PPPoE settings, and escalating if nodes remain unpaired.

Troubleshooting Steps
  • Collected model (WHW03V2) and serial number.
  • Informed customer of out-of-warranty status.
  • Guided through node reset (press-and-hold reset until blue light).
  • Instructed use of five-press method on parent node for mesh pairing.
  • Verified one child node reached solid blue and TV obtained IP.
Key Observations
  • Agent did not perform a direct modem/WAN test before working on the mesh.
  • Incorrectly described solid purple/pink as expected post-reset state for WHW03V2 (should be solid purple only; 'pink' is not a valid state — see velop_wifi_connectivity.md).
  • Repeated loops and unclear instructions caused inefficiency.
  • Correctly used five-press method on WHW03V2, which is supported per KB (see universal_5press_models.md).
  • Warranty status was clearly communicated.
  • No verification of Spectrum ISP requirements (VLAN/PPPoE) was performed.
Positive Highlights
  • Collected accurate model and serial number information.
  • Informed the customer about out-of-warranty status.
  • Used the correct five-press pairing method for a WHW03V2 node (confirmed per universal_5press_models.md).
  • Guided the customer through a reset procedure.
  • Confirmed internet access on parent node via speed test (125.94 Mbps down).
Agent Errors / Gaps
  • Skipped ISP/modem diagnostics to confirm internet is reaching the router.
  • Provided incorrect LED color guidance: claimed node should show 'solid pink or purple' after reset (WHW03V2 shows solid purple only; 'pink' is not a valid state — contradicts velop_wifi_connectivity.md).
  • Did not verify if Spectrum requires VLAN tagging or PPPoE (common for cable ISPs) — missed critical configuration step.
  • Repeatedly asked the customer to reset nodes without confirming outcome each time.
  • Failed to set a clear follow-up or escalation plan before ending the call.

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 90%
Customer confirmed one child node turned solid blue and TV internet worked via Netflix, but multiple nodes remained red and agent continued troubleshooting without final confirmation of full system resolution.
R2 Met Diagnostic thoroughness conf 95%
Agent guided customer through reset procedures, 5-press method, LED observation, speed test, and Wi-Fi reconnection attempts — all relevant and logically sequenced steps for mesh node onboarding.
R3 Met Correct resolution path conf 94%
Despite identifying device as out-of-warranty, agent proceeded with full troubleshooting path (reset, 5-press, re-pairing), aligning with OOW best-effort standard rather than dismissing the case.
Technical Accuracy
T1 Met Technically accurate info conf 93%
Agent identified red LED on child node, verified parent node status, assessed network connectivity via speed test, and followed structured process to isolate and resolve pairing failure.
T2 Met Appropriate tools / resources used conf 91%
Agent used appropriate built-in tools (LED indicators, reset button, 5-press pairing) consistent with WHW03 troubleshooting; no external tools were necessary or missing for this scenario.
T3 Met No misinformation conf 96%
5-press method is valid for WHW03 (per universal_5press_models.md); reset instructions match KB; LED interpretations (blue = connected, red = error) are accurate per velop_wifi_connectivity.md.
Communication
C1 Met Clear & professional language conf 92%
Agent set expectations early, maintained control throughout a long and complex interaction, provided clear transitions between steps, and did not allow customer digressions to derail focus.
C2 Partially Met Confirmed understanding conf 87%
Agent used plain language but failed to adapt to customer’s visible fatigue and confusion; repeated generic prompts ('Okay', 'Uh-huh') without checking comprehension or adjusting pace.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case end-to-end, made no unnecessary transfers, and followed through on all commitments to guide setup despite complexity.
O2 Partially Met Proactive follow-through conf 83%
Agent gave realistic timelines ('wait 2–3 minutes') but did not consolidate steps; customer had to repeatedly move, reset, and wait on multiple nodes without a clear master plan.
O3 Not Applicable Closure confirmation conf 100%
No prior case history was referenced or available; this was confirmed first contact.
Escalation Judgment
E1 Met Correct escalation decision conf 93%
No escalation was warranted — agent was actively resolving issues using valid L1 procedures and making measurable progress.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred and none was warranted; E2 is not applicable by rubric definition.
Customer Experience
X1 Partially Met Customer effort minimised conf 86%
Agent remained polite and patient but offered no explicit empathy for repeated effort or frustration; missed opportunities to acknowledge difficulty of the process.
X2 Partially Met Tone & rapport conf 82%
Agent maintained a consistent, methodical tone which helped guide the customer, but did not dynamically adapt to emotional cues or signs of fatigue beyond basic reassurance.
X3 Partially Met Overall experience conf 85%
Customer performed multiple resets and physical node movements; while necessary, agent could have reduced effort by advising batch resets or clearer placement strategy upfront.
Call Transcript81 turns · 88 lines
Speaker 1
[silence] Hi, this is Anthony Romano and I have a question. I have a new Spectrum a modem and I have this Linksys system and
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. My name is Raquel and how may I assist you today? Thank you. Uh-huh. Uh-huh.
00:00
Speaker 1
and can you tell me how do where can I find how to complete the nodes or my routers I have one of them that's directly connected with a cable to the modem and then I have about four throughout the house, how do I get those uh the the wireless ones connected to to the new modem. or can you just show me on where you might have that. ta ta ta Yes. It's like a pretty blue or green something like that.
01:00
Speaker 2
Mm-hmm. Okay. Um let me check your current main node right now. The one that's connected wired. Is it connected to the new modem? And may I know what's the color light showing on the top? Okay. Uh if you're if you're able to like change only the cable uh like the the internet box it should able to connect right away and
01:00
Speaker 1
Oh, so you want me to disconnect the one that I connected and connect another one to it? No, the there one I have one in my hand and it's red. The one that's connected to the modem is blue or blue green something. So, how do I get the one that's in my hand green?
02:00
Speaker 2
it will use the same wireless signal or wi-fi signal that you used to configure it on the nodes. your it tells me um if you're going to if you since you're just changing modem and you're trying to connect the new the nodes to the modem the the mesh system it should be able to connect right away as long as you did not reset all the nodes like reset to factory settings after changing the modem mm-hmm. okay i see okay so just one is not connecting and you have a total of four nodes right
02:00
Speaker 1
yeah, I think I have four and one smart TV. let me see. yeah, it says, okay, serial number is two zero J as in John, two zero six zero nine nine one eight one seven nine. I see. MAC address. oh, let me see model number. model number. uh, model number. oh yeah, W, so it's W like whiskey, H as in Helen, W as in whiskey, zero, three, V as in Victor, and then number two.
03:00
Speaker 2
Okay, got it. May have the serial number of the node that you're trying to connect. That can be found at the bottom. Uh-huh. Uh-huh. Mm-hmm. Mm-hmm. All right, thank you. And the model number showing at the bottom, it's normally a smaller, okay. Uh-huh. Uh-huh. All right, thank you. And the model number showing at the bottom, it's normally a smaller, okay. Uh-huh. All right, uh-huh. [silence]
03:00
Speaker 1
[silence]
04:00
Speaker 2
Thank you. and is this your first time calling link sys? Okay. Ahahh. Got it. and may have the phone number you've registered here before. Ahahh. Alright. Let me pull up your record here using your phone number just for a moment. okay. so no record found using the phone number. How about email address? Ahahh. Mhm. Alright, thank you. For a moment, let me check it here. All right. and, by the way, Anthony just to set your expectation with the warranty and support of your Linksys node, upon double checking it here, it's already out of warranty, in the event if we deem the node defective, it's no longer eligible for replacement. Okay? Okay, no problem. So we can try adding this child node using a different method to set up purposes, we will plug it in to the power source within 5 ft away from the main parent node. Okay, and we're going to reset it first. So for the reset process, you're going to press and hold the reset button located on the side of the node, until the power light begins to blink.
04:00
Speaker 1
Okay, it's red.
06:00
Speaker 2
reset button and on the top observe the light it will go through blinking red light will go off and once it shows up blue light release the reset so keep pressing until light goes off wait for blue then release the reset okay keep pressing okay wait for blue okay that's okay you may release the.
06:00
Speaker 1
[silence]
07:00
Speaker 2
All right, so it's ready. Reset, and let's wait for it to turn to a solid pink or purple lights. It might blink blue again, but let's give it a minute or two and we'll wait for a steady solid pink or purple light. And is it blinking purple? Okay. So, give it a minute or two. We'll wait to see it start flashing. [silence] Okay. So we'll wait for it to go back to a solid pink or purple again. And just to make sure your main parent, nodes Wi-Fi, it's working fine, and you're able to connect your other devices right to its network.
07:00
Speaker 1
I've plugged in the modem. I plugged the modem in, that's working, and then I hooked up the first parent node. Now it's red, it's a solid red, and the parent node is a pretty blue. I have I have my computer here. What do you want me to do? Good okay. Okay, let me find that. So, to do that, I go to... Excuse me. Okay. [silence]
08:00
Speaker 2
Okay. Okay. How about this? let's let's check the Wi-Fi before that's coming from your main parent node. Let's let's test it with your. Do you have an iPad or a computer there that we can use? All right, so we're going to we're going to open Wi-Fi on your computer and we'll look for the Wi-Fi name you have configured before. Are you running on Windows or Mac OS? [silence]
08:00
Speaker 1
So I see it. It's I have two options. I have a Romana. That's what I used to have. So I'm going to try to connect it. Let's see if it connects. it connected. Oh my god. it connected. Okay. Can you test on the connected connection? Oh yeah, it's going fast. Now, where's the speed test? How do I do that? Okay. speed spe speedtest.net. Okay. Go. Uh speedtest.net. by OO. Oh. Lash. Okay. So [silence] what do we have to do? Perform an app load app testing on the networking protocol. Try loading a web page. newsletter pops up.
09:00
Speaker 2
okay. Uh-huh. Okay. Yes. Yes please. All right? Uh can you test uh the connection? Try to open any website or a speed test to make sure it access internet. You can search uh the website speedtest.net on your web browser. dot net. Yes. And search for it? Yes by oklah.
09:00
Speaker 1
It's work, it started. Is it, I hit go? Go. It's going, it's going. It says, it's going, it's going, it's going. The other one's still read, but it, it may do something. So, it says the download is 125.94. Let's see what AP's or what BPS and the upload is 39.36. Is that any good? The download is 125.94.
10:00
Speaker 2
Okay. Yes, please. Click go. Uh-huh. No problem. We're going to uh add that using a different method. And how how's the speed test? Is it running still? Okay. Is it uh Mbps or what's the a gigabyte? Is it BPS or Mbps? So, just to make sure, it's 1.25 Mbps, right?
10:00
Speaker 1
nine four Mbps and the upload is 39.36. Yeah. Okay. Okay. On the parent node, right? One, two, three, four, five. Okay. I did it. Now it's yellow. Yeah, it's blinking. The other one's still red. What are you doing, baby? Come in here. Yeah. Uh, I turned the cell phone.
11:00
Speaker 2
Okay. Okay, 125. All right, thank you. And let's now add the child node. So we're going to use the five press method on adding this child node. Five press is at the bottom of the main parent node, you're going to click the reset button five times. Do not press and hold, just click it five times. Yes. Okay. Yes, it will blink yellow and should, ah, it should go back to solid blue light. Okay. Let's wait for main node turn to solid blue.
11:00
Speaker 1
Yeah, it's blue now, solid. Yeah, it's flashing red now. Now, I have uh, one, uh, two, maybe two more. Two or three more. How do I do the rest of them?
12:00
Speaker 2
And the child node, is it, is it flashing pink or flashing red? All right, that's great. So it's on the process of adding now, so we'll give two to three minutes. It's an onboarding process, so it's connecting to the main parent. Now, we'll just give it a time. Make sure that they're plug in within five feet away from the main parent node. Reset them to factory setting and make sure they're showing solid pink or purple. Then we can use the five press and add in there.
12:00
Speaker 1
Hold on. It's blinking red. Okay, I'm, I'm, I'm gonna, it okay, I'm gonna, I'm gonna go get the others. Hold on. [buzzer] You still there? Okay, this one's still blinking red, that's okay. Now, there's another one.
13:00
Speaker 2
Sure. No problem. Uh-huh. Okay. That's fine. It's still connecting. Okay.
13:00
Speaker 1
One I have in my bedroom and it's already blue. Is that I good. I'm turning the TV on to see if it works. good, yes, the one in the bedroom is already blue. How do I do that? Hmm. it is uh connected by a cable, I think. Uh yeah.
14:00
Speaker 2
Yes, blue means it's connected. Make sure your TV, OK. Um, make sure your TV able to see the same Wi-Fi name you have connected with your computer. Again, um, I'm not trained for TV, but you can go to its settings, open networks and Wi-Fi, scan for available Wi-Fi network. Just to verify this TV is connecting wireless to your Wi-Fi, right? Use wi-fi. Is it? [silence]
14:00
Speaker 1
the cable goes from the box to the TV, but it is wireless. Yeah. interesting. I don't know how to do that. should I just reset it? yeah, I have the Panasonic. yeah, it's always worked. let me see. why is it not? okay, I turn this on. let me see. it's connected. Oh! there it goes. there it goes.
15:00
Speaker 2
going to the one of the node or or to the main parent node. Okay. Make sure it's um connected to the same Wi-Fi coming from the mesh node. I'll Oh, let me check yes, please try to turn off the TV and turn it back on. And what's the brand of this TV? Panasonic, okay.
15:00
Speaker 1
Let me, let's see. Let's see if it's working. But something's wrong. Hold on, hold on. Hold on. It says, OK, warning before using, read product document. So it's thinking. Uh, uh, Austin, let's see. Let's see if I can get onto Netflix. Um, it's thinking, it's trying to get on the network. Let's see if it does. Because if this one's blue, and it's right next to the room where the parent notified. So maybe that's why it turned on so fast. it turned blue. that's right. and expect a way after changing your
16:00
Speaker 2
Okay. All right . okay. Okay. Mm - hmm. Okay. Okay. Okay. Uh - hmm. That's right . connects right away after changing your modem.
16:00
Speaker 1
It's trying to connect to Netflix. Let's see. I got the little circle of death here. Netflix has encountered an error. Try again. So maybe it's not going to work. I think trying to get on the internet. Let me see. Uh network. Internet browser. Oh yeah, we can try. We can try that. Yeah. Hold on. It's trying to get on the internet. Page cannot be displayed. So I have a feeling. I don't know why it's blue. What do you think it's blue.
17:00
Speaker 2
You have other apps to try aside from Netflix on that TV. [silence] Or can we go to its uh settings, then network?
17:00
Speaker 1
let me see so game setting video settings music chat system settings is that where I go system so network connection display control enable enable enable so there's nothing that says network there let me see there the network settings I got it
18:00
Speaker 2
means it's online connected but we'll verify it can see the Wi-Fi name coming from
18:00
Speaker 1
Settings and connection status, let's try it. So it says, internet connection is enabled. Wired connection, auto detect, automatic, blah blah blah, do not use. I guess it's okay. I don't know. Internet connection, enable. Internet connection settings, adjust settings for connection to the internet. Let me see. Easy, easy. Checking network configuration. Please wait. Okay. It says, press the X button to save settings. Internet connection is enabled, wired connection, connection method, wired connection. So it looks okay. Press the X button to save settings, X
19:00
Speaker 2
how about wireless do you have wireless okay okay I see.
19:00
Speaker 1
Test connection. No, it says, so I connected, I tested it, it says, connection test completed. Obtaining IP address succeed. Internet connection succeeded. So, we're good? Okay. Okay. Yes, try again. Netflip. Okay. Okay. Maybe this time, it will. Okay. It's thinking. Thinking, thinking, thinking. Still thinking.
20:00
Speaker 2
okay so this TV is connected now using an internet cable okay okay okay that's great yes try again Netflix open it and check if you can access Netflix okay
20:00
Speaker 1
So I still have that red circle of death there. It says Netflix has encountered an error. Retry in 26 seconds. It's connected. I say don't save button sequence. Okay, let me go back to that one. It is blue. Yeah. Okay. Okay, okay, I'm going to do it.
21:00
Speaker 2
I see it's all the same, but the Ethernet connection is fine, all successful. But I will park that set up for now. Anthony, we'll go back to the child that we're trying to add. Is it blinking red still? All right. That means it's connected and online. How about this? We're going to unplug this child node, the one that's near to your um TV. unplug it from there and move it near to the main parent node. We're going to reset and reconfigure that child node.
21:00
Speaker 1
okay hold on one second okay I'm gonna Okay, I'm going to connect it. So, let me find a place to connect it. So I got two blue ones. going to connect this one OK. Now, what do I do? So, it's solid blue. It's about, about 6 in. away from the other one. No, it's not even on you. yeah OK. Let me see. I'll have to. Let me plug it in, somewhere else.
22:00
Speaker 2
Let's wait for it to go to blinking blue. So after you plug it in, it will show a solid blue light right away. And we'll wait for blinking-blue. Okay, waiting for blinking-blue. Okay, that's, that's okay. And is it blinking-blue now? Because after it starts uh,blinking-blue, we will rest it. [silence]
23:00
Speaker 1
there we go maybe that'll work is is it supposed to turn on okay it is and it's purple now so that one's purple okay I'm gonna go get the other one while we're waiting for that
24:00
Speaker 2
Okay, yes it should, and make sure the toggle power button at the bottom of it should be set to on. Okay, we'll wait for uh flashing purple or flashing blue, we'll wait for that.
24:00
Speaker 1
the the the parent is blue the first child we did is solid blue the third child is a purple now it's red is a blinking red so uh I don't do it five times right
25:00
Speaker 2
Okay, um, before we, uh, get the other one, let's reset first, uh, the one that, the second node that we're going you know, add. Right now, is it b lloid or is it flashing? Okay, for the third child, is it All right. Okay, we'll, we'll reset it. So if you should press and hold its reset button. And same thing, wait for the light to go off. And once it shows a blue light, release the reset button. Yes, do not, uh, just keep pressing and holding the reset button of that third node. Wait for the light to go off. Once it shows blue light, release the reset.
25:00
Speaker 1
is thinking, I'm still thinking.
26:00
Speaker 2
Okay,
26:00
Speaker 1
by the TV okay yeah I'll let's try it I know it's not even turned off anymore we'll go back yeah yep I am gonna go plug that one and hold on I I'm gonna go do it in the TV that I got it from.
27:00
Speaker 2
staff.
27:00
Speaker 1
Hi, baby. Okay, hold on. I'm going to plug it in. [silence]
28:00
Speaker 2
Yeah. Uh-huh. Okay. And after you plug it in, it will show a solid blue light, right? It will go through blinking blue again, blinking red. Then we'll wait for steady solid blue. Then we'll test connection again on your TV.
28:00
Speaker 1
okey, I've, I got to go get my my cable, I took it upstairs, hold up. That's just so much work. What is your name? [silence] I'll get it. Okay, I don't know that I'm they're doing that, but it's taking a while. It's the other ones red, solid red. But it's probably still connecting. Okay, let me go plug this one in. Hey, baby, what you doing? You shaking. You shaking. Okay. So it's red. The one that's uh
29:00
Speaker 2
No problem. Uh-huh. My name is Raquel. Yes. No problem. It's uh-huh. Okay. Thank you. You're welcome.
29:00
Speaker 1
yeah is the one that's uh downstairs is red right let's plug that in we got that what else went in there this okay it's solid blue now i try the tv [ silence ] why you look all wet what happened you take a bath uh [ silence ] all right
30:00
Speaker 2
OK, we will wait for it to turn solid blue. Yes, please. Let's try connection of your TV.
30:00
Speaker 1
Let's see what it says. Not connected to the internet. Setup connection. Uh, are you... you to wireless? Wireless scan. Looking for wireless networks. So, it's right next to it, so it should find it. All good. It found Roman and it got a lot of power. Enter the network password. I just heard something. It says connecting to Roman and connecting, connecting. Okay. Unable to connect to wireless network. Try these steps in order. Verify that connect wireless. It is blue. It's a pretty blue.
31:00
Speaker 2
Okay. Peace. Yes, Peace. click setup connection. Yes, we'll use wireless. Select wireless. Okay. Uh-huh. Okay. Select it. That's your Wi-Fi password. Okay. Okay. [silence]
31:00
Speaker 1
Okay, verify the connect wireless network is selected. How do I do that? Is there a track? Okay. Let me just clear the password and type it in again. Okay, yeah, I'm going to type it in this time. It says connecting to Romand network name, Romand status connected type wireless. Check connection. Connect to Romand. If it connects, it sees it. Let's see if it connects. It says not connected. But it's trying connecting to the internet.
32:00
Speaker 2
is there try again to connect try again to connect same Wi-Fi alright make sure also the S B type in again the password okay okay okay after you enter okay after you enter your Wi-Fi password is just this trying to connect right [silence]
32:00
Speaker 1
It says connection results, connection check was successful, for additional help, so it says it's okay. Let me check connection again, let's see. Check connection, so let me go back, and I try to go to netflix. see if it connects to Netflix. Okay. So it's trying. I got the red circle again. The circle's trying, trying, trying, trying, trying, trying. Oh my goodness, I think it connected. Holy moly! Raquel, you did it. Let's see. It's thinking. It's thinking. Hadn't done it yet. Let's see. We're supposed to have fast internet. So let's see. What's it doing? [silence]
33:00
Speaker 2
It goes through. Alright. It shows your Netflix profile. Alright. That's awesome. Okay. okay All right, that's great, awesome. So we can now add the second child node that's showing a red light. The same process. Okay. Okay. All right, no problem. It's actually on setup mode, so we need to add it using the five press. So same step, click the reset button on the main parent node five times. All right, and the light on the node is. Okay. All right. So, and then we hit the reset on it another time to accept it. Now, it has turned green. All right
33:00
Speaker 1
Yes, it's flashing now. Yeah. Yes, it's flashing red. Now it didn't mess up the one downstairs that we just put in, did it? Hello? Oh, but the one we we set up downstairs that one's fine. All right. I'm going to go get the other one. Hold up.
36:00
Speaker 2
Let's check the light on the child if it's flashing red. Is it flashing red, right? Okay, so it's on the process of adding now, so we'll give it two to three minutes and wait for a solid blue. Yes, we'll wait for two to three minutes. Yes, that's already connected and online. So we're just waiting for two to three minutes turn solid blue. Okay. Yes, we will reset and reconfigure that child node, just to make sure it will have a new fresh of connection. So we'll plug it in also near to the main parent node.
36:00
Speaker 1
I'm going to do them all because I don't want to mess with this again, and you're smart. So you're next so let's just do it. Okay. That one was outside. It's a it's a solid blue. Very good. Oh my gosh, we're we're on a roll. Yeah. It's blue. Okay. Okay. So reset. How long do I have to keep my finger on it?
38:00
Speaker 2
Okay. All right. So, we will as the second child, we're adding a shit solid blue now, from linking green. All right. Okay, that's great. So we'll proceed with the third child node. We're going to reset it first. Wait for the light to go off while you're pressing and holding the reset. And once it shows a blue light, release the reset button.
38:00
Speaker 1
OK. We're showing a purple blinking light. but, what's your? It's still a flashing, like a purple dark. Now it's red. It's a flashing red now.
39:00
Speaker 2
and any changes on the light or is it purple blue flashing still okay okay keep pressing wait for the light to go off okay we're waiting for the light to go off How about shoot back up and shooting shooting shooting shoot a reload.
39:00
Speaker 1
all right can we look at the other one now okay all right I'm gonna look at it up hold up
41:00
Speaker 2
yes you may unplug that and move it to where you had it. Okay?
41:00
Speaker 1
Okay, let's see if we can get this one go.
42:00
Speaker 2
this where the second child located right blinking blue then blinking red that's the normal light behavior and it should go back to blue then can check the connection again
44:00
Speaker 1
[KEEP_UNCERTAIN] [silence] is solid red it's stinking. The [silence] let's see, the one on the TV [silence] is a dark blue now. It's still dark or purple. [silence] Okay, hold on. One, two, three, four, five, [silence] Okay. it turned red. Now it's blue. The other one is still red. [silence] Let's give it one [silence]
45:00
Speaker 2
okay so uh okay all right. so we're going to uh the last third node uh the third child node. same process. you're going to click the reset button on the main parent node five times. all right let's give it one minute uh 30 second we'll wait for it to start flashing red
45:00
Speaker 1
Okay, it's still red. It's flashing red now. All right, I'm gonna go check the other one again and see if it's solid blue, yeah. It's solid blue, so let me try it. Okay, one more time. Where did that control go? This it. Hey. Let's try it again. So it's going around and around again.
46:00
Speaker 2
All right, so it's responded to the five breaths so it's on the process of adding now so we'll wait for it we'll give it two to three minutes to turn to a solid blue as well okay hmm Okay.
46:00
Speaker 1
try again cause it didn't connect. But it is solid blue. Okay. And just and just cable. Okay, let's try that. how do I do that? Let's see what I did. I just yes. so we went to network, right? Network settings. studying something.
47:00
Speaker 2
Okay. And just to verify, this TV is connected wired going to the second child node, right? Or is it using wireless? You can actually check its settings. You can go to its home settings, then connection, check if Ethernet is showing connected. Do you have a remote control for that TV? Okay. Yes, network. Yes, network settings.
47:00
Speaker 1
got the internet connection. See, internet connection. The internet connection. Okay. See internet connection. Excuse me. You must quit the software. You must quit Netflix. It ain't working. [silence] Please wait. Internet connection is an is a [inaudible]. Oh, they're not all right. [inaudible]. Download connection settings. Okay. Easy. Check network configuration. Please wait. Internet connection enabled wired connection. Okay. So, seems to be okay. So, I'm doing a test. It said open IP address checking. Internet connection succeeded. obtain IP address succeeded. So it looks like everything's good. I'm just doing another Internet test. So that's all good. Good good good. So, does that mean that it's connected? Hello.
48:00