V2 Rubric Detail — 433b7328-6902-11f1-a…

Yeah, hi. My name is Steve, calling from New Jersey. How you doing? All right. Hey, listen, I got some things to talk about. Wonder if you can help me. Um, it's partly a complaint and partly some questions, all right? So, so every time in the I've been a Linksys owner, I've been owner of wireless router, I mean routers rather, for a long time, right? And I bought them the last three I've purchased directly from somebody like yourself on the non warranty side. Um, 20 months ago, I purchased a router in October of 2024, right? And at the time, I went through someone like yourself, not you. And I asked for some simple help about password protocol and to help me remember how to set some. passwords on my old router that I thought got hacked, right? And my old router is an EA8300. I purchased that directly from someone like yourself on the non-warranty side, right? 'cause I've always trusted Linksys technical people, right? So, in October 2024, they wouldn't help me except for the paid for face service, right, for your technical one-hour assistance, right? And I said, that's a bunch of [beep] I'm asking for is a simple help on give me a couple basic steps on how I can help myself through a password protocol to avoid someone on the outside who might have hacked my wireless network, right? So, they wouldn't help. And I'm not saying nothing mean about them. They wouldn't help. They stayed with their protocol. And they recommended a router. So I bought the Velop 99 if now to my this is where I went wrong. We were in the middle of some home contractors were here and they had messed up my coax cable that goes from the wall up to my router. So code now, [silence] like modifications and I was busy at work, so that router stayed brand-new in the box, in the packaging, in the shipping box for 18 months that we just hooked it up in mid-April of this year. So, okay, it's probably out of warranty, it's my fault right? but it was still a brand new router, and I unboxed it. My daughter and I hooked it up. It is not as good a performing router as the EA 8300 that the rep once told me that it was. They sold me, they made a technical recommendation that is not, the router does not perform. It doesn't have any external antennas like my EA 8300 had four external antennas. You can change the angle of them. And I got a better range like on my back porch and my shed that's outside, right? I got a better range. So we hooked up the Vell up in mid-April, and we've had nothing but problems. We we we we we it doesn't have the range and it says up to 3,000 ft. square. Our house is about 2,200, right? And so I got a I'm saying [silence] I am a mechanical engineer in a refinery. I'm very technical, but I'm not a computer guy like you guys are, right? So, I'm not picking on anybody individually, but I believe I got a bad recommendation from someone in this customer service line for out of warranty products, right? I gave them the old model number. I said, I need something for gaming. I need something for this many devices. And the Velop Pro 7 does not perform as well as the EA8300. So, my question is, what can Linksys do to work with me? Because I think I got a relatively brand new Velop. I think it's just about useless. and it all stems from me asking a simple question about warranty protocol. I put a formal ticket number in yesterday. No one's responded to the ticket. I have the ticket number, and yes, it's pretty much a complaint from me. And it's not picking on individuals. It's just, I think I got a sucky recommendation and I'm not happy. I spent $240 and I'm not happy that I waited 18 months to unpackage it either. So I'm partly culpable here, but Lenkis is also partly cuttable because they made the recommendation that's just not a good router. It doesn't have the extended range. It doesn't have, it doesn't, it just doesn't do what the 8300 does in my house. Matter of fact, we hooked the old router back up. Hello? No, how are we going to troubleshoot it? What are we going to troubleshoot? I'm not going to pay for that troubleshooting if that's what you're asking me. I tried to go through the warranty section. Is that going to

[KEEP_UNCERTAIN] At what's the warranty on the developed Pro 7, when I bought it in October. It got it got shipped here around Halloween at 2,000 24. A matter of fact, I sent that attachment or when I, the tracking number and all on my ticket number that nobody's called back yet. I realized I just put it in Sunday afternoon, so I wasn't expecting an immediate response. I figured I had a few minutes I'd call. Right? So, what is the warranty on the routers? Oh, it's three years. All right. So then that's that's a positive thing really. Uh, so then give me a second. My daughter just at dinner time, she happened to, so she works from home, right? So it's very important to have a good modem and a good router. She's been switching all so we yesterday, we put the old modem, the old router in and found out a way to check the security password and change it. And it worked better. And then today, for some reason, she hooked the developed, what do you call it? development.

[silence] her computer because she had internet problems with her work, right? Comcast issues. So now Linksys Velop is plugged in. So if you want to troubleshoot it, uh, we can try. I don't know what we're going to do to troubleshoot it, but I'll follow your lead. Tammy! Yeah, yeah. Yep. Tammy! Tammy! Yeah, give me one second. Tammy! We got to get on the router program, because that's got a three-year warranty. Guy's going to help me troubleshoot the new... Oh, okay. You mean on the app? Yeah, the app. Which app were you in? My daughter's a little bit better at setting up these apps than me, but I'm on the computer, yes. We have internet connection.

Do you want the serial number? 5 9 A it's an Albert. 1 0 M as in Mary. 2 5 E is an equalizer. 0 is in Our 0 rather E 0 1 8 2 4. Xfinity. Oh excuse me Comcat Comcast Comcast not Xfinity. How many what?

You asking for the router model number? I'm having a hard time understanding you. Do I have one one one veliop pro 7. Yep. Yep. Yep. It's connected to the modem Yeah. Yes. It's connected directly to the modem. The current light is a white with a little greenish tint. I don't I can't. It's like it's a white light, basically. Yeah, I understand, but it has what all I'm saying is the rep recommended that this had better specs than the 8300 and I'm not so sure that's true. The complaint is.

It's it doesn't have the range. It doesn't have the range. I'm not saying it's not working. I'm saying it's not working as well as the old round. move. Yes. Yes. Say that one more time. There you go. Yes sir, you you've got a particular ground.

who the white cable's plugged in the back 2.5 gigabit Internet right so so there so I'm so what what would you like me to I don't know you're saying there's a possible security protocol there that's that's killing the range I'm on the app right now on the dashboard do you need me to pick some information off of it. No the links is online app my my my but the internet with 11 devices and one node for the links network.

I'm in Edge right now. Okay. It says your connection isn't private. Attackers might be trying to steal information, for example, passwords and credit cards. So that's, I got a warning box.

Okay. It says, enter your router's password to proceed. We're doing that, right? [silence] Okay. [silence] It says guest network. Turn on guest network to create a separate Wi-Fi network for guests. [silence] Just go to next, right? Don't click that. Just go to next. [silence] Enable night mode to turn off node lights automatically from 8:00 a.m. And 8:00 p.m. I don't think that matters. [silence] So we'll go to next. Is this a normal address that I that I can go into this, 192.168.1 or only, so 1.1? [silence] So it says links is ready and then finish button. You want to do finish? It says configure settings, visit http://myrouter.info on desktop computer. Okay. You don't know my router? [silence] Okay, we're going in there now.

All right. We're going to put in our router password. Doing that now. All right. It's got Wi-Fi settings uh, for various devices, if we want. It's got a device list and it's got a guest network, which is currently turned off and parental controls are turned off. So where would you like us to be? What what section? Speed check? Yeah. Yeah, yeah.

What's it called? I see it. I see it. C-A for California. Okay. Yeah. Okay. Okay. We're there. Yeah, we can see all three sections. Yes. We see all three sections. All three sections. We can see what you said. 2.4, 5 and 6. [silence]

WPA2. Oh, slash. Oh, slash WPA3-Mixed and then it's like cut off. Oh, Mixed Professional. They all, the first two are WPA2-WPA3-Mixed Professional and the last one, which is six gigahertz, just says WPA3-Personal. [sound of coughing]: what's that do for us?

It causes too many interruptions. And what about the what about 6 GHZ? It says router not found. When we changed it, it said yeah. It said router not found. It said... Retry or when it details where it says router not found, it's a big, It's got a white light on the router. [silence]

we want you to close that tab. close the whole tab? okay. don't retry. you got it. well, no. even though I closed out of it, that thing is still popped up. as a retry. yeah. it won't let it out of that file. it doesn't close. it doesn't close out. okay. okay. I got it. we can close the whole thing. that's fine. okay. we're going back into my router.info. just give us a sec cuz it's taking awhile to load. it says we don't have internet right now. the internet dropped out. yeah. I don't know why. yeah. it says you're not connected to the internet now.

It's not. I wonder why it's so sketchy. Could we also, could we have a modem problem probably, maybe that's the one I wonder, a wonder formula, but modems. Now it's going to my router. Okay, so dear. Now, we're back at router.info. Are we gonna go back to the CA? Okay. Okay. All right. We're there.

okay, done, 2.4 you said 11. Okay. Got 11 and 48. Yes. Okay. Yep, we got it. What does that do, sir? all right. Yeah, it's applying right now and it has the waiting box loading. circle with the dots going around the dots traveling in clockwise fashion in the waiting dialog box. Okay, so, then do we hit, okay? Okay. Now we're back to the main page. C.A.

Well, let me ask you something, is it, does this help the range all this optimization you kindly helped us with? Yeah. I'm going to go, if you're going to hold on for like three minutes, I just want to go out to my back porch and out in front of my shed. I'll just, and I'll be back in just a couple of minutes because I, I know the old router used to get us all the way out there and the new router was struggling. But maybe it was because of these optimizations, right? Um, All right. Yeah. Hang on for a few minutes. My daughter will come back. She's checking in the, in the, in the, we're on a ranch, a ranch house, a house with one for,

We only have one floor, so we don't have multiple floors. So give me give me one second. [KEEP_UNCERTAIN] all right sir you there hello are you there sir okay so is there any that that seems to help so my initial complaint I was probably just a dumb head that didn't know how to tune the router we set up the network but didn't know we had to do all these

Um, unique uh settings. So is there anything else in connectivity or security like how do we know that we're setting up the router? We set our unique password, but how do we know that it's in the right security profile or or protocol? It's on. What is it on? 100? And that's So if I click on security, it'll tell me that? And then what about? And what about there's three buttons on the bottom? One is a switch, like a little rectangular switch. It's on or off. And then there's a larger circular button and a small reset button. What's the larger circular button for? [ silence ] [ silence ] Oh, so, is the node gotta be hard wired to the computer or just plugged into um an AC outlet? So if I wanted to buy another, how are the nodes as expensive as the as the original modem? What's it called? And what is that like, uh, it's just a, is it, is it is it an amplifier of the signal or is it an actual another modulation mode uh, another/router? [silence]

let me ask you something. If I take, uh, let me ask you something here. my older router is still pretty good, but it may not be compatible. So my EA 8300, which was in your Macstream series, is that something that's compatible to jump on to this modem if I put it out in my shed out there? it's linked sis. so what, like if I were to take this, so if I take this, uh, like, what do you plug in? Like on the EA 3000, on the EA 300, it's got like the 12-volt DC and the switch, right? Of course. and then it's got all your Ethernet connections and a USB port and all that and reset button.

But if I took this the EA8300 put it out in my shed on the second floor and then just plugged in the power again uh you you're trying to teach me and I appreciate it. when I hit pair button on thevelop pro, will it pair to that EA8300 you think or no? um [silence] Well, that's too far away. It's like it's like 150 feet away, so I would not be able to do it, right? I need something to be able to pair up wireless. So if I got the MX6200, does it need an ethernet cable or just a power source? Yeah, it was, so let me think about it.

All right. I'll look, I'll consider it. I want to first give it a week or so, see how, because I sometimes work on fishing rods and stuff out in the shed. So if I, if I determine this isn't good enough when we put it back in it and it's, so usually we keep, develop, it's going to be on top of it. It's going to be like seven. It's going to be, let's see, I'm six foot. So it's about six and a half foot off the ground on a shelf, on a bookshelf. So, hopefully, it's in the back bedroom. So, hopefully, it bounces good enough. I just was out in the shed, it seemed to work. So. All right. So then the E8300 has no use as a, as a, I can't, I can't run a hard wire 120 foot one and then through the house and all. So, I'll probably just give that to someone, the E8,8300. And so, is there anything, anything else? What's the speed check button do? Last thing I'll ask you. What's the speed check do? [silence]

So, how do I um, it says test with fast or test with Cloudflare. If we were to run the test, so you can tell me whether that's slow, because I may have to call Comcast and say, they're not giving me the right signal. So, should I test with Cloudflare or test with fast? All right. So, this says, it's at 550, 560 megabits per second. Is that decent?

Yeah, whatever comes with the Comcast TV package, that's the problem. It's all bundled up and you don't know exactly what you get with your package. So that's that's fun. It says unloaded, unloaded latency. I don't know what the latency means, but you're you're a technical guru. Maybe you do. It says unloaded 15 milliseconds loaded 35 milliseconds, and the speed for upload is 37 megabytes megabits per second, so, and then for downloading it's 500, 500 megabytes and 50 megabytes. So, I guess is what's the latency mean? Yeah, it's just a time. I know it's time. I just didn't know if it's so. So yeah, so it sounds like we got good service. It sounds like I mean you're a true professional. I complained because I thought it was forum, but it obviously was my I didn't really know.

[KEEP_UNCERTAIN] How to how to set it up? So that's that's the issue for the last two months we've been struggling. Well, so this is pretty much optimistic. Um, what's that? Yeah, I you told me three years ago. we just hooked it up the other two months ago. So hopefully it's going to I'm going to give it the full test now make sure and uh and and look it just came out of the box two months ago, not even probably a month and a half ago but connectivity looks good. Priority nothing to do with priority. So you don't have to we don't have to set nothing up for priority. Okay. All right. Thanks for your professional help. Thank you. [silence]

well, thank you. appreciate working out with us. thanks, bye.