Speaker 1
[silence] Good evening. Basically, I spoke to Community Fiber Customer Service, so they said it's the best people you ought to talk to. Basically, I've downloaded the app for Linksys, but in that Linksys, I cannot open specific, I mean, sorry, I cannot block some specific apps like youtube.com. Yes, yeah, but it doesn't work. Like I tried to block youtube.com, but it didn't work. It showed me like block, but in reality, when I
00:00
Speaker 2
welcome to linked supports to assure quality service your call may be monitored please remain on the line for assistance [silence] thank you for calling links this is ice how can I help you [silence] uh pardon uh you you uh open your links up but you cannot block some ads.
00:00
Speaker 1
or use so I can use it YouTube, I'll my links is number what I can just let me let me see if I can just for edit I will it says like I open up so it says devise self browsing parent control Wi-Fi guest network, so here you're talking about click on the node just let me find out where the nodes are.
01:00
Speaker 2
sir the linksys router your router serial number check check at the bottom yeah check at the bottom of your linksys router there's a product label sticker underneath it and the serial number is indicated there
01:00
Speaker 1
It's not, yeah, the devices you mean, yeah, for, okay, node, yeah, node, okay, I just, yeah, yes, I, I clicked already, yeah, but let me, it's opening up, it's take some time, to open, yeah, it's, no, I am, I, no, sorry, I'm there now, yeah, so it said, setting or community, community, fiber, should I, yes, two, setting and, or it's a serial number is 30, S20, M55.
02:00
Speaker 2
on the very, on the very uh, dashboard or homepage of your app, you will see your network status and how many nodes are connected. Yeah, you click on that node. So you can just, uh, you can just go to your nodes, the physical nodes and then check. Okay.
02:00
Speaker 1
C-10683 [silence] yes. 20 [silence] yes. Yes. Yes. C C for we have PC YES_one_one_one_181- one sorry_c one zero_683
03:00
Speaker 2
So I'll say again the serial number is three zero S for Sun. 2.0 M for Mike. 5 5 3 1. T 1 C for Charlie. Charlie right so your 렌스 is 롤 or is model WH W 0 3. That's the model of your 렌스 is 플러로. How many of these 렌스 is.
03:00
Speaker 1
just only one yeah no no it's CFV V2 okay yeah tower no it's two one is black one another is white one tower tower is white one another device is black one I did not understand dear models means I got two devices from community fibre at the moment one is a tower the white color tower and another is
04:00
Speaker 2
I'm not sure, rather you have, you only have one WHW-03 so no other nodes? [silence] Yes, that's your, that's your internet service provider Community Fiber. [silence] And I just want to know how many Linksys products do you have? How many towers or nodes, is it only one or two? [silence] I want to know how many WHW-03 models you have, uh, [silence]
04:00
Speaker 1
What is a flat black device? What is a flat black device? What is USB? Fuck.
05:00
Speaker 2
So I want to know how many linksys products, not the modem from my country, the one that, the same model, the same shape or color with your WHW linksys product. WHW is the model name or number of your linksys router. WHW03 that is the model number of your linksys router. You can, you will know how many linksys router you have if you go on your app and you will see how many devices connected and you will also see how many nodes. [silence]
05:00
Speaker 1
Okay, just a minute, yeah. It's like it says four devices right now. Yeah not No, No, No No Node, Node Com is one just only one it says one Yeah, oh yes, Yeah, but it's showing me Yuri, one tower, one tower, wild tower show me and one digit as well. Like one node. [silence]
06:00
Speaker 2
Yes, go ahead. So four devices, not devices that are connected to your Wi-Fi. I want to know the notes. N Nodes, look for the notes. Yes, notes. What does, how many number? All right, right. want. So you have only one Linksys product, the W H WHW03, okay. That may be the internet box from your community fiber. Were your Linksys
06:00
Speaker 1
Together,iftikhar, YZ@ gmail.com, Y, Z, Yankee Zulu, yes, yes, yes, yes, yes, no breeze, nobody, okay.
08:00
Speaker 2
Hotmail. All right. FT car. What's the next word after your first name? FT car. Y. Z. at hotmail.com. All right. Thank you. F. T. R. So you mentioned your internet service provider is community fiber and your router is working fine, right? It's just that on your Link app, you try to block YouTube site, but you still can access your YouTube, right? All right. I'll check first on our system. I'll put you on hold. F. T. R. Okay. I'll put you on hold for two minutes. I'll check on our system with regards to your issue about blocking... [silence]
08:00
Speaker 1
Thank you. Oh, thank you. yes. [silence] Yes. No worries. Okay. Okay, uh, parent and control. Okay. Uh, yes. Yeah. Yeah, it's enabled. Yeah, I
09:00
Speaker 2
Hello. Thank you for patiently waiting. After so let's go over to the links. Is that how you block the website? So when you open your links, that's up. You go to the parental control. All right. Once you're on the parental control section, you have to enable the parental controls.
11:00
Speaker 1
okay I just yeah I did collect my own yeah yeah it's like here I did already so it's like youtube.com is blocked it's showing me blocked so should I go to the setting yeah now yeah I selected silence
12:00
Speaker 2
All right. Once you have enabled the parental controls, you have to select the device you want to apply the website block to. So if you want your phone to block that website, then you have to select your phone device on the app. All right. Then once you have selected the device you want to apply the website to be blocked, then choose the option to block the specific website you want. Then save the settings. Maybe the settings have not been saved. No, after you have selected the
12:00
Speaker 1
No, no. I said, okay, I will I will delete this one and I will select again. I selected YouTube already. it's YouTube, YouTube, YouTube.com. Okay, w w w. w.w.w.youtube.com. Okay. Yeah, no, so I will just. Yes. Yeah, I'm saving. I said, it's still showing me YouTube.com. It's blocked. Yes.
13:00
Speaker 2
Yeah, sure. Toasty block. Yeah, enter. Enter the URL, the URL, the URL or website to site that you want to block. Okay. Uh, make sure to type it, uh, a complete complete URL address. Say, www.com. www.com. Ya www.com. Okay, and then save, and then save that. Uh okay, so since it's blocked try to, uh, refresh your internet connection on your device on your phone since you select. [silence]
13:00
Speaker 1
Okay. Okay. From my phone, yeah. Brown like from the setting I just turn off turn of my wife I and turn on again, yeah. Okay. Okay, I turn off and then I turn on again and now let me try to
14:00
Speaker 2
Of your phone to be black, then turn your Wi-Fi on your phone and then turn it back on. Have a refresh connection. On your phone, on your phone there is a Wi-Fi icon: you just turn it off and then turn it back on. So that you will have a refresh connection on your internet connection. Yeah, yes. Once your back connected, then try to open the YouTube website, see if you can still access it.
14:00
Speaker 1
Yeah. I'll just uh want a second. Yeah. Still I can open it. Yeah. Still I can open it. Yes. Yeah. Oh which app? linked In? Yeah okay. Okay I'm here now. Yeah.
15:00
Speaker 2
You still gonna open it? Let's go back to your app. The link says app. So you go to the parental control sections of your app. Do you see control a device?
15:00
Speaker 1
control oh no it's somewhere else yeah just a minute it's not here just parental control I uh just a second I go from there uh it says parental control uh the able and disable button and add device and then I put two devices already on trial basis there and then say learn more about parental control yeah it's green green yeah green green icon I can see green yeah it's green yes yeah yes yeah if I iphone 13 and it's it's showing me iphone 13 here. okay, I select yeah. So it's showing me pause internet access, schedule a pause and block specific website(s). Yes, I clicked. www. just a second here. you youTube.com. Yeah, it's YouTube. Yeah, obviously YouTube. Save. okay. Yes, I I pressed that one. Yeah, so it's now searching. [silence] www. Trafe. Trafe.com. Okay. Save. Yes, I pressed that one. Yeah, so it's now searching. Trafe.com.
16:00
Speaker 2
O.K., can you see next? O.K., click on block specific websites. And you type in there YouTube.com. Make sure you got the correct spelling. Alright, and then on the top there is Save button on the top. Save.
17:00
Speaker 1
Now means like taking few seconds maybe. Yeah now it's showing me YouTube green tick and then blocked. I mean it's blocked now. It's showing me blocked. Yes from here it's it's it's showing me blocked. And when I go to YouTube and want to see something. So it's on. Like right now it's on. Only one only one W yes W2W.
18:00
Speaker 2
So once you tap on save, okay. Okay, so since it's showing you that your YouTube is blocked, how many websites have you blocked on your devices? How many, is it only YouTube? Only YouTube?
18:00
Speaker 1
Yes, yeah. Yes, that's what I did. Yeah. No app. Yeah, but you mean. The app. Yeah, but the app. I downloaded from the Apple Store.
19:00
Speaker 2
Alright. So, there is only one site that is being blocked on your app, which is YouTube, but still, uh, try to access again on your phone. Open uh YouTube. Are you opening the YouTube app or are you opening the YouTube on google.com? The app YouTube app, because if you're opening the app, then you would still be able to access it, because it's a different YouTube app is a separate. It's not a website. It's an application, software. So, if
19:00
Speaker 1
Already that what what I I just I can watch Yeah okay let me try that with it W W W yeah u um YouTube then.com yeah yeah it it it yeah it's not working This one is not working
20:00
Speaker 2
Yes. So, uh, the YouTube app you can really access that. It cannot be blocked because it's an application software. Uh you can only block the YouTube site itself. It's when you open a web browser, like W W at Google.com and then you type in W W dot YouTube.com. Try to do that. Yeah, try that. Open a web browser, say google.com. uh-huh. Mhm. Okay. Hit enter. Okay, that's the reason why. So it's really blocked. So you cannot, uh, access YouTube on a web browser. That's uh, the meaning of blocking specific website. But if it [silence]
20:00
Speaker 1
okay. Mm-hmm. yes, yeah, it's yeah. Mm-hmm. blocking the web. Mm-hmm. okay, yes, yes, yes, yes. yeah. yeah, everything is nothing not really good because, you know, if I want to it still it still the YouTube. Oh.
21:00
Speaker 2
with your links, uh, with the YouTube app, that cannot be blocked because it's an application software. It's not a website anymore. Okay, so we got that uh clarified, okay? So, blocking Blocking a specific website, it means that it only blocks a website when you access it through the web browser, okay? But, uh, if, if there's a application software that you already installed on your device, that cannot be blocked, okay? Because that is an application software. It's no longer a website, okay? All right. So, everything's good now? The only way is to uninstall your YouTube app if you really want uh no, no if you don't really want to access it. So, you
21:00
Speaker 1
Yeah, so it's like, it's like, uh, let's say, like Snapchat, or TikTok. If it's already downloaded, like in, you know, in my iPhone, so I can also not block that as well. Yes, yeah, yeah, yeah. Now I understand what, what you're saying, but the thing, you know, the purpose is not served anyway. Like, like, if I, if I want to block something from my phone and I cannot. So, obviously it's very easy to, uh, download like app in my iPhone, not, not searching Web for, uh, Google, Google search for each time I want to watch YouTube. Obviously, I will, uh, download the app from my app store. So if that doesn't work, so that means it's
22:00
Speaker 2
Just uninstall the app YouTube on YouTube. Yeah. Yeah, you cannot block it because that's an application software. It's installed on your phone. The only way to you to not be able to access it is to uninstall it, remove it from your phone or delete it. Yeah. Yeah. Yes, because it's an application. The... that's why it says blocking specific website. It's website, it's a web browser, it means it only block when you log in or access to web browser. Yeah, not the app. Because the app is a separate identity, identity. Which is separate from your website. Or nobody can block. That... that up. Uh the only way is to delete the app from your phone. Uninstall it. [silence]
22:00
Speaker 1
I'll select the device, but still, you know, if I select the device, they don't listen. If they don't listen, so I wouldn't need to do this. Yes, yeah. And like, if if if if if I if I if I uh block them uh like they are uh they are access to the so this Wi-Fi so I can do that, isn't it? Like if if if
24:00
Speaker 2
If you want to block all your kids from accessing that site, well, one thing is to select their, their device, their phone, and then block the specific website. So they cannot access YouTube on the web browser. And another thing is that to for them not to install the YouTube app on their phone. Oh, I see. Uh
24:00
Speaker 1
of devices are using in this one NodeA yeah and I just, I just blocked one device to just block access to this Wi-Fi, this router. So can I do that? Yeah. Yeah, but I tried, I tried that way, I tried that way as well. You know, like for trial basis, uh, I, I, I postponed my own phone, but still the YouTube was working.
25:00
Speaker 2
Uh, you can actually, uh, post the select post internet access to a device. You select a device and then post the internet access to that device or you can even schedule a post so that if your kids are using internet, then you can schedule a post so that they will not be able to access your internet. So as I mentioned, your YouTube app will work because it is an application software.
25:00
Speaker 1
No, no, I understand but it's not I'm talking about the specific web. It's I'm talking about to post the phone, the device from the router. You understand what I mean? Yeah, I pose the, that specific, mobile or device to post from the wi-fi but still some working some doesn't. It's not completely. It means I cannot post completely. That that's what the problem is. That, sorry, I'm talking your from the Send keys. [ silence ] Yeah, always, yeah, always, yeah, always, yeah, always, yeah. [ silence ] It doesn't, it doesn't show me always.
26:00
Speaker 2
Uh, you have to, uh, select always. Yeah, it's like blocking internet access, you select always.
26:00
Speaker 1
YouTube shouldn't be played, but it's still played. But anyways, thank you. Thank you for your time. Yes. Let me just let me let me they
27:00
Speaker 2
Let me check that you have that because usually it...
27:00
Speaker 1
let me let just, just, just give me a second. What I will do, I will, I will, uh. turn off my data and, uh, I will, I will post internet access to my own phone right now, which is done now. It's internet post red red line. yeah. Yeah. The red line is. Yeah, it's there is I turn off the mobile data and I post uh oh, the access as well. So, let me try the YouTube now. You see, it's still it's still on. No, no, no, no, no. Means like obviously, uh, the device I'm using, there is two way to use the device. Mobile data or Wi-Fi. Yeah? So I turn off, I turn off my data and then I post my.
28:00
Speaker 2
Blocking. Yes, there is no... Are you lugging into YouTube using the app or the website?
28:00
Speaker 1
This device to Wi-Fi, so, because if there is no data, so, oh, it comes out, Wi-Fi work. If there is no Wi-Fi, no data, so, the app shouldn't work, but still work. Yes, that's what I'm saying. You know, right now, I turn my data off, and I paused my phone from internet access, but still, still I can, I can watch, you see? You can hear maybe the voice. Still I can use the YouTube. No, but I paused from there. I paused, I paused from my parental control. Like my device. Device is, is, is, is paused now. This device is paused now. It's not like, like the way they say.
29:00
Speaker 2
Your app still works because you still connected to your Wi-Fi.
29:00
Speaker 1
Red means I'm not connect to Wi-Fi. Post mean post mean not connected, isn't it? Yeah, but I I this I just I want this like right now if I'm not on my data, so I I I want to control a device from my phone. So it's not possible that means
30:00
Speaker 2
Pause means it will just pause for a minute on your internet access. [silence] It will not stop you accessing your internet access. [silence] It will only pause just for a while. [silence] No, it's not possible because your phone on the block specific websites. [silence] And the blocking of specific websites only gives you the option to select always, never, or a specific site. [silence] But with a pause selection, there's no way that it [silence] will block your internet access.
30:00
Speaker 1
But right now, like I said, my data is off and the internet is showing me internet post. So, when there is no data, data is off, internet is post so how can I watch the YouTube app? Like if I if no, no, dear. I understand you mean, but right now like my data is off and if I if I take the plug out of the router, I disconnect my Wi-Fi. So, obviously I wouldn't be able to watch any sort of thing like I will have no access to internet if I take my plug off. But like but right now,
31:00
Speaker 2
The question is... Mm-hmm. As I've mentioned, they have an app. Mm-hmm. It is your app. Yes.
31:00
Speaker 1
it's showing me my internet access is paused, but still I can see and I can watch the YouTube. and my data is also off. You getting me? Okay. but if yeah, but I didn't turn my I didn't turn off my Wi-Fi. I just turned on my data. means my phone is still on Wi-Fi. It's still on Wi-Fi. But when I press the pause button on parental control so that it it it must stop access.
32:00
Speaker 2
Yes, but your parental controls only work if your device is connected to your Wi-Fi. [silence] Your parental controls only work if your device is connected to your Wi-Fi and once your device is connected to your Wi-Fi and since you have already set a parental control, then that will only take effect when you're connected to your Wi-Fi. [silence]
32:00
Speaker 1
I'm just is just like, assessing to the Wi-Fi right now but is doesn't because it's still I can do what means it's like the website like with the pose, I cannot use the website but still the app I got in my phone like YouTube, I can still get access to that. Yes. Yeah, but but this is this is the third option like blocking specific website, I haven't pressed that. I just I just posed I pose the internet access so I I I choose the option internet access, post internet access means like posing internet access means it should be disconnect completely from the Wi-Fi. I
33:00
Speaker 2
Yes, as because, as I mentioned, the YouTube app is a different entity from the website. Yes. No, it will not completely disappear. It means a pause is a pause. It will only pause for a second or for a while. It will not stop. [silence]
33:00
Speaker 1
yes there. Yeah. so that means if there is no parental parental control than. means the other, the other easy way, the, like, it's better to take my plug off. from, means my, I, I, I, I just disconnect, my Wi-Fi from the, from the socket and from the connection. so that is, that is the very easy way. otherwise, I cannot control, uh, like it just says parental control, but I cannot actually stop from my device. but anyway, Thank you. [silence]
34:00
Speaker 2
[silence] post [silence] your [silence] internet connection. Yes. The parental controls only apply to website. It cannot block application support. It only applies to website if you open a web browser like www.google.com and then you type in the YouTube.com site, then that YouTube will be blocked.
34:00
Speaker 1
Yes. Jeff Yes. Yeah, so what what photo no. Just for a while, yeah. Yes. Yes. [silence]
35:00
Speaker 2
But if you open the Yououtube app then it will not be blocked because the parental controls features only block certain websites. The YouTube app you have is an application software. It's a different entity. Now with regards to pausing your internet access. Pausing means it's only a temporary stop. It will only pause your internet access. Pausing your internet access doesn't mean that it blocks your access to a website. It only post your internet. And a pause is just for a while. Yes, it will not be longer than two minutes. It's just it will only stop your internet access for a while. So that's why you're still able to access your internet. [silence]
35:00
Speaker 1
yes, yeah okay no no I understand your point is so that means like my point of view this parental control doesn't work because uh if there is four devices it only applies to one device yes yeah yeah yeah but why you don't yeah yeah yeah no no I understand what the way you explain yeah thank you so much yeah but anyway thank you for your time I fully understand now I mean like I cannot simple thing a simple thing that I cannot turn off Wi-Fi from my device to any
36:00
Speaker 2
But it will not block it will not block your access to website, because it's only pausing your internet access. It's not blocking your access to a certain website. It works. It works but it only applies to websites. It doesn't apply to website not it doesn't apply to application software because they are uh a different entity. They are part of from your Apple store or Google Play Store. They are can be downloaded. You are welcome.
36:00
Speaker 1
Yeah, I understand but, you know, I just want this to control like when I want to turn it off for them and when I want to turn it on for them. So that's why I want to control like from my phone but which unfortunately I cannot. I understand. Yeah. Yeah, I will try. I haven't tried that one, but I will try that one.
37:00
Speaker 2
The best way is to un-install the up from your device, and for your children not to be able to connect to your Wi-Fi. You just need to or remove their devices from your list of devices on the up, so they will not be able to connect to your Wi-Fi. And that way, they will no longer have any access to your Internet. Yeah, because post is just for a temporary moment. Uh, you can select the schedule up a post, because on scheduling a post, you have a a better time frame.
37:00
Speaker 1
Time frame. yeah. Yeah I will. yeah, no, no, that's a good idea. Thank you so much for your time dear, yeah. Thank you. Thank you. Yes, bye.
38:00