Speaker 1
[silence] yeah hi, this is Richard. I have a uh couple of Lexus uh WHWHW01.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device's serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available depending on your issue. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hello, thanks for calling Linksys' technical support. This is Charm. How can I assist you today?
00:00
Speaker 1
And I know I have an account set up, but I'm trying to recall the email address I was using. If I gave you a serial number, could you be able to help me?
01:00
Speaker 2
Yes, can you provide the serial number sir? Yes sir, accurate numbers sir. I got that. I see. All right. So, just to confirm, you want to access your router settings using your email address and password, is that correct? All right sir. Um, where...
01:00
Speaker 1
What email you gonna, what email you, show for that? No, just try to use the link to this app. I have it on, I have it on my, okay, so, all right, So my router passwork is done. Okay, hold on a second.
02:00
Speaker 2
And one moment ago. Oh, uh, one moment. Uh, one moment, sir. Uh, and also, if sir, um, just wanting to ask a few more questions. Have you tried to access-- or did you access it on the Linksys app or on the browser using the out, using the IP address of the router? Okay, All right, So we have sir, for this mmm router that you have, sir, Um, you cannot access it uh, using your e- email address and password anymore. If you want to access your router settings using the Linksys app, You can try to access it by logging in using your router password instead.
02:00
Speaker 1
Just writing it down. So, so basically, if I go on my phone and my access apps, how how do I do that? Yeah. So, but, but so it doesn't no, it no longer accepts the email address. So it's itself. Okay. Was there a memo that came out about that or not? and uh and how, how? Okay. Uh so you can't tell me what my email address is then can you? [silence]
03:00
Speaker 2
Uh, alright. so, when you access your link's app, sir, uh, there are two options for you to lagging in. using first is using your email and your passwords. the other one is using your router password. so, select your router password. yes, it will no longer accept the email addresses. um, yes there is, sir. um, i can tell you sir, the email address of
03:00
Speaker 1
Yes. online. Yep. Okay, yeah, because but that's what I've been using and it's not accepting it to sign in. Okay. On the Apple. Okay. So now my question to you is, uh, are these devices capable for a 5G, if I had a 5G, uh, internet provider? Okay. Okay. So that's, you, you can accept either one on the SD, W, W.H.W.01. Now, is there, is there a,
04:00
Speaker 2
Yes, sir. So you cannot sign in on the app using the email address? [silence] Yes, sir. There is, there are two networks for this, brother. You have the [silence] two point four networks and [silence] the five giga hertz network. [silence] Yes.
04:00
Speaker 1
[KEEP_UNCERTAIN] See, here's the thing. I may have to explain this. My question is, is it better to just get additional WHO ones, or is there something better that has a better range out there today? So right now right now I have two. One's a parent, and one's a child, okay? My question is, if I want to expand and get, like, one or two more trials, is it better just to get the two more WHO's and make two children, additional children? Or would it be better to get an upgraded parent and use the WHO ones as children? That's my question. Why... Well, well
05:00
Speaker 2
For this? Um, it is much better, sir, if you purchase an upgraded one to be a new parent node. Since this router that you have right now, don't have any firmware updates. and there might be some connectivity issue in the future.
05:00
Speaker 1
My question to you is this, alright, right now I have no connection, will these, would these be compatible with a new, what's your latest version out there? [silence] Uh, what? What's its called? X. Is that a small device, the same as the whirl pool? [silence] And, and, and, and, and, and, and will the whirl pools be compatible? Can you make children out of these? That would be, can you use the whirl pool with the, okay. And, and, and, and, and what is the, and so my question is, if the children remain as on the 6200, the 6200 will get firmware but the whirl pools will not. Is that what you're telling me? Okay. [silence]
06:00
Speaker 2
there is MX-6200 An MX-6200 it's a bigger one so B yes sir yes yes sir, that is correct
06:00
Speaker 1
[KEEP_UNCERTAIN] So, alright. So my, okay. So what, what is the list price of the 65, 265? Yeah. Okay. Now, my question is what is the advantage of this over the WA? [silence] So, I, I don't plan to go. So my question, so what, what does 6D do for me? [silence] So basically, [silence] so in other words, if the, if the, if the, if the,
07:00
Speaker 2
The. MX6200 sir uh we don't have the list on what is the price of this on the market, but you can try to check it on the Amazon uh website. The MX6200 is the latest router of Linksys and it is already a Wi-Fi 6E um router. Um the 6E have a stronger coverage for you to expand your Wi-Fi. That can cover if. Mhm.
07:00
Speaker 1
WHO only handles normal 200 square feet. The Annex would handle 500 square feet as an example. Would that something you? So so the capability if I had that as the parent, I would have better, uh, now, that, does it? So what is the range of the 6200? You know, Okay, so 3,000 per node, and what's the range of the, uh, WHO's? Please turn the volume up. This is an audience to the two non-event, uh, device about the two of these. So.
08:00
Speaker 2
Yes, sir. Um, let me double check here. The range of the Owl cert, it would cover up to 3,500 square feet per node. Yes. Let me see. One moment.
08:00
Speaker 1
So, where did this come from? This is all? How about science? How about science? have two WOs now, I could probably replace it with one 6200, correct? And what is the penalty?
09:00
Speaker 2
All right for this WHW server, it can cover 1500 square feet per node. The MX6200 can cover up to 3500 square feet per node. [silence] Yes, there's, there's no problem. [silence] Yes, sir. You can probably
09:00
Speaker 1
What, what, what is the penetration for like up, if it, if, if it's a, if it's a street house and I want to have, if I, if I want to have coverage on the main floor, the, the top floor and the basement, would that, would that 60, would cover that? Or let me ask you, well of course they're, they're definitely going to be walls where I'm talking three different floors, okay? So my, my, my question is if I, if, let me ask you this question, if I had the 6200 on the first floor and I have a child on the, in the basement and on the second floor, would that, would that be strong enough to reach upstairs and downstairs, the the WHOs, from the 6200? [silence]
10:00
Speaker 2
It depends whether if there are some walls in between or any?I'm just sure it will cover sir, since the distance of each node should be around 30 to 50 ft away from each other.
10:00
Speaker 1
Well, 30 to 50 feet, but that that's clear view or through walls? Okay. So that was if I if I put something, I have something in one room, okay. And it's on a first floor, I go up to the second floor and I put something right above the on the first and above that same room on the second floor and something down in the basement on the below that room, center room, I I should have no problem because it's only 10 feet up height, let's say. There's a there's floor and ceiling to go through. Correct? So so my question is when was the when was the when was the BT. Is that M6200.
11:00
Speaker 2
All right. It's with the wall serve in between. All right. Yes, sir. It will not have a problem, sir, anymore. Yes, that is correct. Yes, sir. MX 621, Okay. It's released on 23rd January. Yes. Now for this firmware, let me see here. One moment. [silence] Yes, I [silence]
11:00
Speaker 1
This unit is now three years three years old. How long you going to maintain a firmware support on this unit, the MX-60200? Yeah, that's what that's I'm trying to figure out here, whether I should be making, just asking clean something new and more reliable and greater flexibility.
13:00
Speaker 2
I understand that one. Okay, please bear with me. Let me double check up.
13:00
Speaker 1
Okay, so that gives me, that gives me six years. Okay. Now, my other question is, what's the difference between the, the MX 6,200 and the Lexus VELVET, Pro 6E? That is... A... Is that a gray box? Or is that a... Yeah, go ahead. Okay. Now, is that a gray box now, instead of a white box? A white box. Okay. Because I'm seeing something on Amazon here that shows it's a one package mx 6200 gray box 2024 release okay but it's only showing M.
15:00
Speaker 2
all right so for that one sir upon checking here it's up to up to 2029. They are the same sir. They uh the Pro 6e that We are the same. The MST-2 and the Pro 6e. Um it is a white box.
15:00
Speaker 1
So that's what I'm just comparing what I'm looking at, all right? Okay, so you're telling me what $3,500. I don't see that specified in your specs, we're talking about the same thing or you just say error. Can you send me the specs of your device? Your PC. Yeah, yeah, yeah.
16:00
Speaker 2
[silence] I see one moment here. Yeah, I see it also has a 3,000 square feet coverage up to 200 devices can connect to it. Oh, yes, sir. I can send you this text or [silence] let me see here. So, I will send it to online invoice at peoplepc.com. All right. So, yeah. I will send it to you, Mr. [silence] within three to five minutes after we end the call.
16:00
Speaker 1
okay. So, so basically, that's the only, and that's the most current one you have right? Uh, I see it's selling for about 149 out there. And what's the warranty on that? How many? three years? Send me that information too, please. I just may stay with that one and just the use the tool. I could make that the parent and make the other one children. Can I not? Uh. And my question is, do the children link off, will the children link off each other to extend it or do they have to link off the parents?
17:00
Speaker 2
Yes, sir, this is the current one. It has three years warranty. [silence] Three years yes. All right, so I was going to [silence] Yes, [silence] Yes, sir, you can do that one. [silence] They will link up the [silence]
17:00
Speaker 1
So basically, if I, if I, I, so I, so anyhow, if I was having a problem with, if I had a very large room, and a, and I had the parent in another large room, I, I couldn't take, you know, let's say I had like a 20 foot, 20 foot long room, and it's at the other end of the 20 foot room, okay? And then I had on the other opposite side, there was a hallway, and then I had another 20 foot room. I couldn't, and I, I couldn't get coverage over the second 20 feet, okay, or 30 feet, 'cause it was a large room. Uh, I, I couldn't put two, I, I, I, could I put two children in that room? And would one link off the other first child, or would they all have to link off the, off the parent? And so putting the second one in the room as a second child wouldn't help me extend my range. Do you understand what I said? Are you there? Did I confuse you? Yeah, okay. But let's let's say I'm not I'm not getting the like, let's say I'm going upstairs and downstairs, okay? And I have a room downstairs that's not getting coverage because there's only one one child there. And and if I I can't put another child in to link off the first child, okay, in other words to extend it, like hop it over to the, you know, as an extender. It would only link to the it would only link to the backup to the parent, is that correct? So I'm not gaining anything by putting a second child on. I would not be gaining any I I could not use the child
18:00
Speaker 2
Um, yes, you may relocate, yes. Yes, you may relocate the child noser, um, on the same room, if you want, so that you have a wider coverage. But also you can just separate the child noser on different rooms. Yes, sir. It goes, the blue. Mm-hmm. Uh-huh.
19:00
Speaker 1
the uh MX 6,200. Now I'm going to go downstairs, okay? And if I and can I put two trial either end of that 200-wide space and each of them will be picking up off the center or they'd be picking up off each other? You understand where I'm saying? I have a top room. I'm going to and it's 40 feet wide and 200 feet long. I'm going to put a a MX1600 on that top floor in the center. Okay, it's going to have 100 feet wide on either side. All right? So then I'm going to go downstairs and my question is can I can I put two trials down at the basement area, lower level and I I I keep them separated by 200 feet, either going to be on each end, not in the center. Will then Do you- would it work that way? It won't be, it'll, it only pick up something center piece on the first floor. So, what's the maximum you could, what's the, what's the maximum you can separate from the MX 6,200, just linearly. So what you're saying is it does a 365 circle.
21:00
Speaker 2
Um, a shorter if you will separate them or the distance of the notes or would be 200 feet, there might be a problem because the ideal distance is maximum of 80 feet only. Um it's still the same sir with the Wi-Fi. If it's wired, it's 100 feet but if it's wireless, sir, the maximum is up to 80 feet.
22:00
Speaker 1
So hardwired is 100 so wireless is 80. Okay. So then I I would have to I I would be better off putting that at at if it's a 200-foot room I would and and I have the upper floor I would I would have it at the in the center of the 100 200 ft, okay? So I would be better off putting them down 50 ft off center in the basement, two of them. Correct? rather than try to extend it to 100 ft or I could I could extend it to 80 ft possibly in a basement uh um wireless. Yeah, okay. All right, I'm I'm just trying to figure that out. Send me that information. That's what I want to know. Okay? I I I'm I'm looking to try to do this on two stories. All right, which is a very large house about the dimensions I gave you. All right? But I need
23:00
Speaker 2
Yes. Yes, sir. That is correct. Yes, sir. Director, so we [silence] an email from you? what is that again sir?
23:00
Speaker 1
48200 right that's all you care about right all right send me those specs please thank you appreciate it okay yep so basically I gotta use my serial number to get into my account now right on the app the route any one or just the main one the parent or the child parent okay router password okay and I router password then is it then then so you talk about the router password.
25:00
Speaker 2
[silence] [silence] [silence] [silence] [silence] [silence] that yes yes sir yes sir I was at the see you um all right thank you so much also sir so expect an email for me and have a good one bye for now Mhmm Yes. Um, the router password sir. Um, it should be the main one. You can input Admin all lowercase if it will not go through then you can just reset the router password instead for you to create a new one.
25:00
Speaker 1
The router that the Lexa is connected to or the or the Lexa number. You're talking about my, I have to reset my router password cuz I have a router that's coming in. I got a gateway that's coming in and they're connected to the gateway. Okay, I I I got a Verizon gateway. So what am I resetting? I'm resetting. I'm I'm gonna I'm gonna.
26:00
Speaker 2
um okay so you need to yes sir first you input admin all lowercase all right and if it will not go through third then you just need to click the reset button or the reset password option um there so that you can reset the router password for your router settings and you can create a latest one
26:00
Speaker 1
When you referring to the router, you're not referring to the lexus system, correct? Okay. Well, I don't want to re-press the reset button on the WHOs, because if you reset them, you got to go reset the whole stuff up, okay? So anyhow, all right, outside. Yeah. Okay. And I'll link this out. All right. Now, if on the link isn't linkest app is only on the iPhone or Android. What would what would be the uh URL, if it was for the uh if I was going through my browser, what would that be? HTTP, yep. colon, yep.
27:00
Speaker 2
that's the Linksys Systems. Don't press the reset button, sir, only on the Linksys app, not the router itself. Uh, it should be HTTP. Cal Unexpected end of script. One, HTTP. colon? And yes, forward slash forward slash. [silence]
27:00
Speaker 1
My router at what dot local. Okay. Now will that will that bring me up to the lexus? See, I'm I'm not there. That's my question. I'm not there in the in the location where this router is. I'm at a completely different site. Yeah. All right. Can I is my router going to give me my local router here, which is the? Yeah. Not the not the right or where the this Lexus system is installed? Yeah I got you I got you. Fine. That's good. All right. That's good. Just send me what you have and I'll see
28:00
Speaker 2
my router dot local. My router dot local. [silence] If you want to access your router settings first your device or your laptop should be connected to the linksys WiFi because you cannot access it anymore.
28:00
Speaker 1
a look at it and make a decision. Thank you. So, yeah, and and what is, what is, before I go, what is actually the product code or the UPC code for the MX 6000? Is that it? Is there UPC code?
29:00
Speaker 2
All right, sir. Thank you so much also.
29:00