Speaker 1
Yes ma'am, I'd like some assistance setting up my new router if possible. I haven't connected it yet ma'am.
00:00
Speaker 2
like, it's a newly purchased? Is it a newly purchased, a newly bought? Okay. So, are you calling from United States, sir? May I know your first name and the last name? Alphon. Okay. So, A-L-F-O-N. A-L-S-T-O-N. And your call back number? And your email.
01:00
Speaker 1
Williams.k W designs.com yes ma'am just want i'm replacing it from one link to the next.
02:00
Speaker 2
so let me just verify it using phonetics. W for whiskey, I for India, L for Lima, L for Lima, I for India, A for alpha, M for mike, letter S for sam, K for Kilo, w for whiskey, D for Delta, E for Edward, letter S for sam, I for India, G for George, N for November, Z for Zulu.com. and how many links has router do you have? [silence] [silence] can you please provide the serial number? [silence]
02:00
Speaker 1
3. 4nancy 10 m a 21 b as in boy 09205 M15. Oh, right here. Right here. Hmm. Spectrum
03:00
Speaker 2
ok so the model number is an MR 6350. And who is your internet service provider? Spectrum. And where did you purchase your Linksys router, sir?
03:00
Speaker 1
Oh my God. I got it on eBay. Yes, I do. I could download it from the computer. Would you want me to email it to you?
04:00
Speaker 2
okay. Before we proceed, I would like to set an expectation regarding of the warranty status of your links' router, though. So since it indicates in our system that this device is no longer under warranty, I really apologize that live support is no longer available. How do you have the receipt as a proof that do you have a receipt? Okay. So what I will going to do is to send you a message. But of course, I will help you set up the router.
04:00
Speaker 1
OK one thing at a time. No, nothing. I have it here. I haven't plug in anything because I've listened to the instructions but I just don't want to do something wrong. So I just wanted to have someone with me so I haven't done anything yet. OK wait, wait, wait. So should I unplug the old router? OK, give me a minute. OK, so I'm going to unplug it. Give me a minute. Oh, and hit some light. Oh ho oh ho. OK, I already did. OK. This is easy now. Maybe that over here. OK, good. Unplug the power cord. Go.
05:00
Speaker 2
And after we successfully set up, I need also the receipt so that I can update the warranty date and the warranty status of your Linksys product, okay? So what have you done so far with your? Yes. It's okay. Sure. So you need to make sure that your router is turned on. Grab an Ethernet cable. Yes, make sure to unplug the old router so that we can set up your new router.
05:00
Speaker 1
Okay. The power is unplugged from the old router. you know? wait, wait, open the box and then send me a. Okay. Give me a minute. Okay. So, and should I plug it in? well, in which manner? Should I plug it into the internet first and then plug in the power? and then plug in. Okay, okay. So, I'm turning it around first. Give me a minute. The power is like, eh. You can go to this side.
06:00
Speaker 2
Yes, and then open the box, grab the newly purchased device, yeah, make sure your MR 6350 is connected to the modem using an Ethernet cable. Yes. Yes, make sure to turn on the router and then grab an Ethernet cable. Okay. And then make sure the ethernet, ethernet cable sir. Yeah. Internet. Yeah, internet port of the router. Okay.
06:00
Speaker 1
Okay. Yes. I think he should get rid of that. Bring it over here in case he asks you for something else. Say that again. Okay. Still blinking. [silence]
08:00
Speaker 2
Let's wait for the router to fully boot up and it will take three to five minutes, okay? Still, let me know once it turns to solid purple. Let me know once the router turned into solid purple.
08:00
Speaker 1
I think it should be on this page and open a brand new problem, okay? Okay, okay, okay, okay, okay. Okay. Not this one. Yep, next yes, it does turn purple. Press the reset button times within five seconds on the back of the router. Okay, yeah. Meaning I'm going to say as I do it for you. It's a really there are.
09:00
Speaker 2
it solid purple now [silence] okay that's good which means it's ready for setup Alston. So let's proceed to set up this one using five press method. So kindly press release. The reset button of the main or this router five times within five seconds. Press release. Press release, press release. Exactly. Yes.
09:00
Speaker 1
I think Bad Bob ten, right? One. Two, three, four, five. They went kind of white. Yes. Okay. Okay.
10:00
Speaker 2
Okay, and then what is the light indicator of the router? Blinking, that's a good sign, which means it's setting up. So let's just wait three up to five minutes for the setup process. All's done. So all you need to do is to observe there, and let me know once it turns to solid blue.
10:00
Speaker 1
Uh-huh. Uh oh. You went solid blue, then it went pregnant. Say that again. Yes. Yes. Yes. It's blinking. Yes. But now it's a solid red. Unplug the power from the modem and the router.
11:00
Speaker 2
Yeah. Okay, keep on observing it, please. Keep on observing it. And can we check also if the Ethernet cable, sir, is properly plugged in from the modem to the internet port? Is it blinking? What is the light indicator of the router? Blinking red? How about this one? Unplug the power of your modem and the router. Okay.
11:00
Speaker 1
Okay. Okay. Okay, let me know when. [silence]
12:00
Speaker 2
and wait for 30 seconds to one minute to plug the power back don't worry I will let you know when to unplug the first device.
12:00
Speaker 1
OK. the router the router the router. not the modem the router, right. OK. OK. OK. OK. plugging the router. It's blue, but it's not blinkin. OK. modem. cloud being... ...said power, but no connection yet. Hello, guy? Hello again, ma'am. Hello again? yes.
13:00
Speaker 2
Plug the router first. router first, and when the lights start to show up, okay, proceed to plug the power back of the modem. Okay, so, since the router is currently blinking, including the modem, so let's proceed to, okay. Make sure to plug the router first. And then when the lights start to shoot up, proceed to plug the power back of your modem.
13:00
Speaker 1
Okay, I did that and the router is blinking blue. Okay. I'm setting up something and I think you donropped. Oh, it's back when I'm through. Okay, it's blinking red.
14:00
Speaker 2
OK, so let's just wait for both devices to fully boot up. [silence] OK, keep on observing it. [silence]
14:00
Speaker 1
Okay, I'm online and, uh, modem just came on. And the router just, it's blinking blue now. I couldn't hear you. Okay, something, the ambulance is going by or something. Okay, still blinking blue. Okay, went red. Solid red. Did I, you know, a device, like, directly into the mobile. That way? Okay, give me a minute. Give me a minute.
15:00
Speaker 2
Keep on observing it. By the way, Alston, do you have a device which we can use to wire directly to the modem? So that we can gather information to it. A computer, a laptop. Yeah, computer, a laptop that has an Ethernet port.
15:00
Speaker 2
No modem. Plug the router, all. Yeah. Plug the router. You need to unplug the router and connect the laptop directly to the modem. Yes. test if you can access the internet since you have direct connection.
17:00
Speaker 1
that means I have to move the laptop away here to be further for Windows 11. Okay, I'm plugging nothing in here. computer is coming on. So basically we're going on the laptop to see if it's going to automatically reconnect to the modem. Hello. What do you mean?
19:00
Speaker 2
OK. windows 10 or windows 11? sorry
19:00
Speaker 1
First, so turning on my laptop to see if it's going to automatically connect to the modem. Okay. Okay, I'll be ready, I'm ready for the call. Yeah, yes. Just give me a minute to compute, I was fully Okay, so I'm gonna? I'm gonna try and figure out where it'll be. Okay, there we go. Okay. Okay, cool. Okay, the knowledge well on to see. Okay, turn the crocodile, snow to zoom.
20:00
Speaker 2
Yes. So, once you connect your laptop directly to the modem, check if you can access the Internet. Yeah, so modem to laptop, without the router.
20:00
Speaker 1
Oh, okay. It comes from some type of engine. Yeah, it brought up Google. Let me bring up YouTube and see. Yeah, it brought up a different webpage. And we're going to see right now. Connect to the internet. You're online. Check your connection. Okay, so there is no connection there. Now, wait, hold up, hold up. See, the thing about this is, um, Cable should've went back. So what should I do? Because this was working until I, uh, [silence]
21:00
Speaker 2
Okay, so, even your computer or laptop is connected directly to the modem, you don't have any internet connection. Okay, now, since you cannot access the Internet, gently power cycle the modem for the last time and plug it in after 10 secs. 10 secs only. So, unplug the modem to reboot it. Yeah. Yeah, because our Linksys router here is dependent to the modem who provides internet connection. So, from the modem itself, if it doesn't have any internet, [silence]
21:00
Speaker 1
Yeah, but I need to... Yeah, but until I made this change I was working with... everything was fine with the router. So the modem is fine. Okay, I'm... Yeah, but um... I'm using a an adapter to connect the the internet to my laptop and that adapter... that, um... Let me try. Wi-Fi is not gonna work because I don't have the router up. Oh, wait, wait, wait, wait, wait, wait. Yeah, I'm using a an adapter to connect the internet cable to this laptop. It doesn't have a built-in ethernet port. My laptop is the one...
23:00
Speaker 2
So our Linksys router will not turn to solid blue. So let's try to fix the modem first. That's why we tried to reboot it. Yeah, but you already wired your laptop directly to the modem and you cannot access the internet. Yeah, try to connect connect the Ethernet cable directly to a device. [silence]
23:00
Speaker 1
okay I travel very often over there okay writing I just between the lines man I have connected the computer to the router not a router to the modem to the modem no yes I can windows 11 [silence]
26:00
Speaker 2
Okay, once it's connected, can we check if you can access the internet? No, okay. Then check if you can access the internet. Is it the Windows or Windows 11 computer?
26:00
Speaker 1
Wait, well, give me a minute. Oh, father. I just want to check something before I say yes. But I think some, yes, it really, I don't pay it not from untried. Okay, settings in the computer. Okay, give me a minute. Oh, god. Close tabs. Okay. So I don't need a laptop anymore, right? Yes. Yes. Silence.
27:00
Speaker 2
Okay can we go to settings? Okay go to settings [silence] Yes [silence] Yes just computer okay go to settings of your computer and then select network and internet.
27:00
Speaker 1
Yes. Yeah Wi-Fi show available network Manage known network hardware properties Connect to Wi-Fi using QR code. Really, really, really, really. Really, really, really, really, really. Step one, click on what? Yeah, Wi-Fi on top, it already has on. So you want me to click on show available network? Show available network. Manage no network.
28:00
Speaker 2
and then you can see your properties Wi-Fi then properties below okay no not the hardware below the Wi-Fi what is the option below your Wi-Fi click your Wi-Fi and then you will route to a page you choose Wi-Fi network connect automatically when in range quick Wi-Fi and then below that one sir below that one what are the options below
28:00
Speaker 1
Hardware properties, random hardware addresses, related support. Okay Wait. when I go back back to Wi-Fi and I turned it off, It has a thing, A, action, of compromises says manually. So when I hit that, what should I do? I mean I turn Wi-Fi. Yeah, but you have to telling me what one of these things to click on You're telling me to click on Wi-Fi on top. But what I do, No options are coming And I'm in the Wi-Fi settings. [silence]
29:00
Speaker 2
Okay, select, select your Wi-Fi and then look for a page that shows connect automatically when in range and then your SSID, your protocol, security type. No, no, no, look, look for the, scroll down, look for the SSID protocol security type. You need to look for your IPv4 address.
29:00
Speaker 1
So below, this is what I see, man, and tab I see Wi-Fi. Next, I see show available networks, manage known. Yeah, but I'm clicking it and I tell you when nothing comes up. There's no option. On the right hand side of the button, it does have off and on. And I'm inside the Wi-Fi settings. it says network internet and then why why settings. On the bottom it says set up and then set that again. Hardware properties. Okay, I click it. So what other properties are you talking about, ma'am? I'm telling you what I see on the page. I'll go over it again. Show available, Wi-Fi.
30:00
Speaker 2
On that option on the settings, sir, look for the IPv4 address subnet mass default gateway of the router, of the modem. Click Wi-Fi, sir, click Wi-Fi. About properties. Properties. No, not the hardware properties.
30:00
Speaker 1
Okay, I'll click that and and I see the only item above that is Wi-Fi but I tell you when I click on that nothing happens there is no drop down or anything but if I go to the right hand side of the Wi-Fi, there's an autop okay I don't know
31:00
Speaker 2
Above above with your show available networks. No, no. Above with that. Above with that show available networks. What are the options above, with that? There is now wife you, so just wife you properties.
31:00
Speaker 1
I'm doing what you tell me to do Ma'am you have told me to go into network yeah but you're all I'm asking you to tell me is how to get to it that's all I'm just keep telling me what you want I understand you want something but I'm telling you directions I'm leading you there okay so on tap it says Ethernet 2 properties public network um connection tree okay okay okay okay okay okay give me a minute I think
32:00
Speaker 2
You need to type the option that shows properties so that you can route to that page, the settings of your modem. I need to gather the Mac address. The Mac or physical address. Yeah, that's it. Scroll down. You can see SSID protocol security type. Look for your IP V4 IP.
32:00
Speaker 1
OK. IPV for address. Yes. We see to you. Two, Four. Dot. One, Nine, Three. Dot. One, Zero, Eight. Dot. Eight, Four. DNS server says the automatic. Yeah. D. H. C. P. Yeah. IP signment automatic. We could do it, we. It's a good thing I caught you. this is definitely automatic.
33:00
Speaker 2
IPv4 address. Kindly provide it. What is your DNS server? Automatic. Do you have the option to check your IPv4 default gateway?
33:00
Speaker 1
Okay. So it says edit. So, so which one, which one you want the information on? I see right below it, IPv4 DNS servers. Huh? Say that again. Subnet mass. Good. I'm gonna make it so. Could be they're so much of information. Subnet sub CPU. No, I don't see them subnip Max. Physical address.
34:00
Speaker 2
IPV4 Default Gateway. You cannot also your subnet mask. How about subnet mask? Subnet Mask? No? Okay, provide the Mac address if you cannot see it. Mac or physical address. Yes.
34:00
Speaker 1
Okay, okay, okay. I thought I didn't need to. Tree C is in cat:, 5 2 colon, 8 2 colon, 6 4 colon, 5 1 colon, E as in eat. I guess that's in number zero my son. [silence] That's why my put my put my 1 3 cat 5 2 8 2 6 4 cat colon 5 2 colon, 8 2 colon, 6 4 colon, 5 1 colon, E is in eat. I guess that's in number zero my son. Yes, man. [silence] Okay, so I'm proud the, modem cable I just put it in there and plug it into the router.
35:00
Speaker 2
No, no, sorry. Can you please include the colon or the dash, sir? [silence] Okay, so it's 3 CF Charlie colon 5 2 colon A 2 colon 6 4 colon 5 1 colon EF Edward 0. You can now proceed to unplug the computer and use that internet cable to plug on the internet port of the router. I hand over on observing it and then I check if the SSID or the Wifi name of a router is broadcasting it is actually labeled on the bottom sir start with links
35:00
Speaker 1
Let's see if it's if it's if it's doing well. If it's active. I don't understand what you mean by active. Is blinking. Yeah. Or to another? Okay, okay, okay. I need to change the settings. Just some other things. Okay. So you just ask me to to plug another device into one of the router's numbers, right? One, two, four.
37:00
Speaker 2
broadcastin or detecting or act move okay on the bottom on the bottom of the router you can see a wi-fi name and wi-fi password connect a device to it [silence] okay connect your laptop to the Your Wi-Fi name and Wi-Fi password of your Linksys router.
37:00
Speaker 1
See, why the theater server is down? Did it? And it connects. Okay. You know you have to first put the Iverna knob. What if I want to change these things? I picture them another time. Okay, type the one day. Oh, I forget. This is possible. Okay. See? One. Seven, Eight, Nine, Ten. Verify connection. Connection. Verfying connection. [silence] Connecting again. But I'm a browser. Is red for you. Oh, wait. Say that again. I'm in the process of password is incorrect [silence] Sorry. Let me try again. Oh, cool. You know it is your mind. What is very bad. Do you understand? Yes. Why?
39:00
Speaker 2
Again, what is the light indicator of the router? What is the like the light indicator of the router? Okay. So are you connected to the Linksys network? Now, Evan, you doesn't have internet connection. Kindly connect your laptop, sir, to the Linksys Wi-Fi name and password. [silence]
40:00
Speaker 1
I see. I see. Why? I don't understand. It means zero. I'm trying to type in the password that came on the bottom of the router. Hmm? Yes, I'm no. Yes, I did a for attracted me from what I was doing. I got to start over. I'm just putting in the password and it's on a different computer. So give me a minute. S Y S Y R Y Y W K Y K S. No, let Korea.
41:00
Speaker 2
Make sure it's zero. Yeah, it's a long information, so double check if it is correct. And make sure you select your array, your Wi-Fi name labeled on the bottom. [silence]
41:00
Speaker 1
[silence] I retyped the password. So let's see. It says checking network requirements. saying checking after putting the new password it's saying checking network requirements. I'll let you know what the laptop says. What did it say? Wait, no internet security? What do you mean? Disconnect. Wait wait wait. It says no internet secured. Disconnect.
42:00
Speaker 2
Okay, so are you connected to your router now? Okay, that's good. So it's already connected. Open browser, Google. Yeah, because your links is router, sir, is solid red, that's why it doesn't have internet connection. That's why we need to figure out by accessing the login page.
42:00
Speaker 1
On which computer do you mean? not the laptop. You want me to go to the computer that's... no wait a minute, hold on. You know, I lost connection to my... because you don't have the problem... give me a minute, man. Give me a minute, man. I was using Wi-Fi over there. So... give me a minute, man. Oh, God. So, oh, this is... obviously it might work on my shell C. It doesn't think it's you C. Oh, shit, so I'm trying to see the desktop. How does it work then?
43:00
Speaker 2
Opener browser Google that computer that is connected to your router. Okay so but you're already connected, right? Your device is already secure, but no internet connection.
43:00
Speaker 1
Okay, okay, okay. Okay. I have Google Chrome up. I'm in the... Yes. Yes. So one nine no, that's not... One nine two. Dot one six. K dot... Yes. Download the Linksee app for setup. the picture of the two phones.
44:00
Speaker 2
Connection proceed to continue use that device then open a browser Google then on the address bar address bar type 192.168.1.1 then enter okay click the picture of the two phone [silence]
44:00
Speaker 2
okay use admin all lowercase a-d-m-i-n Did you click admin or lowercase a-d-m-i-n to access the router? Save Save it. yeah it's okay. What is your nlp work status?
45:00
Speaker 1
where would I see that miss? Network status? Oh Jesus. Okay yes you guys know internet connection. Troubleshooting yes. I hit it. Wait wait. I'm in net troubleshooting and local stats. Can see status and then Ciaomi network. Where is quick report man? You think?
46:00
Speaker 2
Network System message checked, if it is no Internet connection or connected. the first box there shows network status, first box, okay, go to troubleshooting and yeah and then status, below status you can see report, click report and then click report. yeah, and then click report. So, you can see devices then the word report, click report, below.
46:00
Speaker 1
[silence] ...re-evaluating my actions, what the Tesla? ...I'm using my eyes and that was so small. Anyway, I see it. What do I do? ...one that one that two that two zero two zero two eight? ...Yes, man.
47:00
Speaker 2
Okay, look for the firmware version. Finally, provide the firmware version. Okay, so it's one dot one dot two dot two zero two zero two eight. Okay, scroll down slowly.
47:00
Speaker 1
wait a minute. connection that is automatic configuration and uh no there is nothing on the right hand side of internet address. internet connection. local network, dHCP server 2.4
48:00
Speaker 2
Look for the Internet big connection IP big V big four. then below is your connection type, what is your connection type? plus your internet address, you can seal an internet address or not? So scroll down on the very bottom, look for the ports. So in line
48:00
Speaker 1
Yes, I see.
49:00
Speaker 2
In the phone connected to the Internet, where is the X-Marks? In line with the Internet, the X marks is located into 1 gigabit per second. Okay, click Okay. Click Okay to go back. Then go to connectivity. Then Internet settings and then manually set the IP address. So I would say 192.168 or so. Like 192.168.1.25. And then gateway, 192.168.1.2, 1.1 is reserved. So I would say 1.2 for the gateway. D-N-S, you can just leave it blank for now. And 8.8.4.4 or 8.8.8.8, you can use both. Okay? And the subnet, 25.0. Okay, it's now connected because I could see the flow of the data. Okay, enabled Mac address clone. Then on the boxes, kindly type your Mac address. Are you ready? Yes. The information that we gathered earlier from your modem. Are you ready? Three Charlie, colon 52. Yes, make sure it's all capital.
49:00
Speaker 1
coming in this mouse or a to two 52 in a minute. Wait, in a minute. 82. Yes. The next one. six, four. The next one. five, one. Yes. Wait, you can repeat it. Go ahead. Yes.
51:00
Speaker 2
OK, sir. 3C for Charlie colon 52. 182. 8264. the next to it is 51 then Echo 0. so E for Echo then zero. OK. let me repeat. 3 Charlie.
51:00
Speaker 1
I'm so glad I called you cuz like I said, I couldn't do this by myself. Okay, connected. Connection. It's still red, sorry. It went back to connectivity. So this one's still got the lock here. Okay. I think I see what happened. So I bet you didn't hit apply. Let's try this again. Wait. Hmm, okay. That might be because we're connected by Wi-Fi and let's try to switch it to ethernet. Okay, it worked. Oh, that's awesome. Okay, so now let's go ahead and try to hold Ctrl and Shift and then click on computer at the top. Yes, that sounds. Yes. That sounds. You see the option to repair disk permissions? Yes. Yeah, I forget what the exact thing is, but yeah, you should have a way to do that here. Yeah, yeah, repair. Okay. So then we should have that done. Yeah. Alan Alan File menu All right. Okay. Alan. Well, Alan that's something. All All All On the menu. On the top, go back. Yeah, yeah Yeah, try to.
52:00
Speaker 2
colon 52 colon 82 colon 64 colon 51 colon echo 0. Click apply. yeah, i do really apologize and then it's like the light indicator of the router. That's okay. Keep on observing it. [silence]
52:00
Speaker 1
Yeah. You're missing something. No, I'm not. Okay. Wait wait, wait, wait, wait, wait, wait. Back to settings. Right. Internet. Internet. Okay. So, um, in internet network and internet. Where you want me to go, to?
53:00
Speaker 2
It's still solid red? Go back to Internet settings and check if you successfully Mondlond connectivity, Internet settings, and then check if you can still see the numbers. Internet settings [silence]
53:00
Speaker 1
I forget how I got it. Where did I get that from? I'm inside of network and internet. Okay, now I'm I need to click on Wi-Fi. I need to click on Wi-Fi. Okay. Uh, no, no, no. You know me. I still have it up, but I went to settings for the computer. I thought that's where you want me to go. Okay, okay. Get back to this. Yes. So go back to oh, I'm in connectivity now. Should I come out of there? Go back to network? Wait, wait. I might have to go back. I don't see connectivity. Uh, I don't see internet settings. So now go to connectivity.
54:00
Speaker 2
I can't see the numbers you typed earlier they are invisible to me Oh. yes. Okay. Check the light indicator of the router first. Okay. Click OK. Then check your network status, if it is connected.
54:00
Speaker 1
I'm looking at the desktop. and it's fine. the desktop. Now... So... Say that again. I mean, check the... Say that again. Okay. so how do I do that? Okay and I see I, I look for... What happened? I didn't press nothing. speed check. I don't want to speed check. come. come. Come. Yeah, but I have to go. Okay. It's good. Um, it's connected. Yes. [silence]
56:00
Speaker 2
OK, that's good. Would you like to check the network status if it is connected? Network status. Click OK so that you can go back to the main page. No, network status. The first box. OK, go to the would you like to change your Wi-Fi name and Wi-Fi password. OK, go to Wi-Fi settings.
56:00
Speaker 1
Yes. Wait, I'm clicking it, but it's not opening. You don't know what I'm doing. Okay, right here. have to highlighted William. Oh, come on, this. What are you talking about? What game did you mean? Calm on, let was. Okay, it says password. Okay, so after the clicking there. Okay, so it says waiting. But it I'm only seeing So how Okay, try this and see what happening. You know, how do I get any Right here, double click it. Okay, it's bringing it up. Oh, okay. I see the name now and I see the password. Oh, that was so simple. Okay, come on.
57:00
Speaker 2
and change your Wi-Fi name and Wi-Fi password, then click apply. Yeah, proceed to change your Wi-Fi name and Wi-Fi password if you want to do that.
57:00
Speaker 1
Um, and you're updating your Wi-Fi, son, but okay. They show me what it is. Security type. Okay. Uh-oh. Uh-oh. Yeah. Oh. Well, applying changes. Okay. All right. Great. I will, um, apply to that. Um, so, let me finish this, I say. So, just click okay, and I'm going to wait for it to go to some kind of a process, and then you say any device that I have using, like my phone, I now have to go in and use the new... It says router not found. You are not connected to your router. Click retry.
59:00
Speaker 2
So you will totally disconnect, sir? So once it's applied, the changes, you need to reconnect your devices. And I want you also to send the receipt so that they can update the warranty date and warranty status of your links router. I already sent the message to your email. Okay, so reconnect to the new wifi name and password that you just created.
59:00
Speaker 1
also doesn't come out of this thing and go to settings. Oh, that let's see what happens. Okay. okay. okay. So I got to the page. Let me go to the settings of the desk, the laptop to see. I'm not sure I can go to Wi-Fi. I'm all I'm ready. Done. Okay. Okay. What show the available network? Oh, I see the old one, but I see the no one too. So hey, now one, right? because it's a good night. And now you need to give it a new password. Okay, try this. Okay. Uh huh.
60:00
Speaker 2
Exit. You can read off that page, sir, because you no longer use that one, because we already set up your router. All you need to do is to reconnect your devices to your Wi-Fi name and password.
60:00
Speaker 1
That's it right? Yeah. Next. I just put in the password and it's verifying. Ah, connected, secure. Ma'am, thank you a million for your time. I think I got it. Oh, okay. Mm-hmm. Can I ask a question about the guests matching?
61:00
Speaker 2
So are you connected now? Yeah, you're welcome, sir. And I don't really apologize for the inconvenience. This is actually why it happened. Okay. Your newly purchased router doesn't recognize the modem because your modem is configured with the old router that you had. So that's why we wired a computer directly to the modem to gather the MAC address, and then we will proceed to MAC address clone so that the modem will recognize the new router. That's why it works. Okay, yep. You can actually set up a guest network, sir. For example, you have a guest, then you doesn't want them to know your main network. So, you can allow them to use your guest network for your guest access. Yeah. That's okay. You're welcome. Yes, please reply to it. Yeah. Please reply to it and attach your photo. And I will be the one who will going to update your warranty status, okay? So, thank you so much for your time. And is there anything else? You're welcome. Is there anything else that I can help you with? Okay, you're welcome, Austen. And have a great day too. Bye. And you may now end this call for me. Thank you. Hello, Alston? Hello? Alston? Hello? Hello, sir?
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