Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be [unclear]. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting [unclear].com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. If you're experiencing issues with your Linksys product and it's no longer under warranty, paid support is available for a minimal non-refundable fee. This includes up to 60 minutes of phone support with our technical specialist. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI-powe[silence].
00:00
Speaker 1
Hi, how are you? My name is uh, Tambi Stavashari. I uh brought three nodes a few years back and it they don't look like they're working very well. Uh they're working to some certain uh to some certain point but not not not as good as it was working before. Is it possible that I can speak to a technician? Uh someone who's aware of the stuff and uh basically my question would be regarding uh buying brand new ones like two more or three more.
01:00
Speaker 2
at support.linksys.com. You can also connect with other users for tips and guidance at reddit.com slash r slash linksys. Thank you for calling Lenexus. This is Maddie. How can I help you?
01:00
Speaker 1
Or what would be good to buy? What would fit me the best? I'm sorry. What is it? Can you spell that? M as in Mary? Can you go slower for me, please? Can you go a little slower for me? So it's got M as in Mary, what's the first letter? Okay. Please don't talk when I'm talking. M as in Mary, letter B as in boy. Yeah. E for
02:00
Speaker 2
Okay, [silence] I see. In my seven years of working here, we upgraded our links to devices. Our latest one right now is MBE7000. [silence] MBE. [silence] it's our wi-fi 7 router. [silence] M B factory B. Yeah. Mike. Boy. Echo. Mike. Boy. Echo. Yeah. Yeah, sure. M for Mike. [silence] B for boy. Yeah, M. Letter M. E for Echo. 7-0-0. There, yes. If that's not available, you can have this model number instead. It's gonna be, M for Mike, X for X-ray. 6-2-0-0 0-0. [silence]
02:00
Speaker 1
for okay now as far as what I would need in a sense uh what would this carry is this a three no uh would like I want to buy like three of them do they come like in a tree if I search around or they sell them separately one by one mm-hmm okay now my next question is uh regarding hard uh hardwire connection so from the main router that's coming from uh they provide
04:00
Speaker 2
That's it. Those are our two brand new routers. are no longer up. Uh, it depends. There's two packs, three packs for this. So, it still come in a package of two or three. Yeah, the internet service provider. Mm-hmm.
04:00
Speaker 1
Are you familiar with what I'm talking about? Hardwire connection. Yeah. Oh wonderful. OK. Mhm. But can I so they cannot come straight from the from Spectrum's router? It has to go to the main node and then from the main node it needs to be going through a separate.
06:00
Speaker 2
Yeah, as what I said, I've been working here seven years. So if you're planning to have it wired, that's fine, that's okay. The connection, wireless, the back hole will be under wired, not – wireless. As long as the endpoint of the connection will be coming from the main node, we call it main node, the one that will be hardwired directly to the modem. So if you're planning to connect wired the rest of the extender's nodes, it's fine, it will work. as long as it's all connecting or the end point is the main node, it can be you can add a switch or you can connect all the extenders wired to the main node, it's fine or you can do uh or you can wire the extender to another extender, so it's fine, as long as it's not connecting directly to the modem, it should be only the main node that will be wired to it
06:00
Speaker 1
from the Spectru, uh, router going to each unit. Actually we only did two of the units but uh, I can do three. I I want to buy three anyway. So what happened was that we actually did home run to different units from Spectrum router and it worked perfectly. Everything was working. There was no main node basically what I'm trying to say. But now you're saying that there there should be a main node. Correct? Okay. And and that main node, how many how many outlets does it have? Like how many other nodes can we connect to it?
08:00
Speaker 2
Uh huh. Uh huh. yeah rest of the extenders will not gonna work if you will not gonna have one link sys wired directly to the modem which we called main node. so uh for the MBNA7000 it has four
08:00
Speaker 1
Oh, I see. Oh, I see. So, if I get the MBE 7000, I can connect three. I can. I can, uh, from the spectrum to the main node on MBE 7000 and then from there, I would have four outlets that can provide service to four other nodes basically, correct? Okay. And when I'm buying the MBE 7000, uh, does it say whether it's, it has a main node or not, or that package will, there's a package that has four in it and, uh, or not? Well, the main node is, is obviously, uh, the network controller, and the, the, uh, additional three has no connection to do with there. When you buy the MBE 7000 feat, all right, you'll get, uh, you'll get one main, uh, unit with a network controller. and four extra just output slave units, contain no power, no network controller, well, just 3 channels output. If you thinking your network I think there won't be three better expansion nodes plus the main node. I think you're mistaken. It is actually four expansion nodes or outlet nodes plus one main which will be master. [silence] Yeah, I understand. Okay. [silence] [music]
09:00
Speaker 2
uh huh. yes. it doesn't.
09:00
Speaker 1
I see. I see. Okay. Let me ask you one more thing. If I buy just one MBE 7000, would I be able to use my older notes to connect to it? Is it compatible? Oh, that's wonderful. That's wonderful. So I can just buy one MBE 7000. I have four out, four terminals, outlets, whatever you want to call it. Uh, it, it gets its uh it gets its information or whatever the power from Spectrum, and it has four outlets that I can connect to it.
10:00
Speaker 2
Doesn't matter which one you'll choose to be the main node because once it's out of the package, all three can be set up as a main node, so any of that. Yes, it's compatible for the older series mesh.
10:00
Speaker 1
mex to four different nodes basically. Right. Lovely. Perfect. That'd be perfect. OK. What's that? Oh, yeah. You guys are the best with this thing. That's why I keep staying with you. I feel like I installed it in another place also and that one is still working, thank God. This one stopped working for some reason. It got all messed up because spectrum disconnected the somehow disconnected the whole neighborhood, what do you call it? It went out. It got disconnected. And when I went back to reinstall, pink comes up all over the place. It never went back to.
11:00
Speaker 2
Yes, you can. Mm-hmm. Once you got the unit, you can call us, so that we can assist you in how to set it up. Yep. Thank you for that. Mm-hmm.
11:00
Speaker 1
Blue. I don't know how, but that's what happened. And, you know, we've tried many, many times to redo it and it's just, okay. All right. I'll look into this thing. Thank you so much for your help. I really appreciate it. Bye. Bye.
12:00
Speaker 2
OK. Mmm. Not really working. You're welcome. Thank you again for calling. Bye-bye.
12:00