Speaker 1
Okay. That's new to me. What are you saying?
00:00
Speaker 2
welcome to **linksys** support. to ensure quality service, your call may be monitored. for in warranty products, our support team is available to help with performance and hardware issues. register your product by visiting register.linksys.com. please have your device serial number ready. for assistance, press one now. for out of warranty products, paid support may be. please have your device's serial number and contact information ready. if unavailable, kindly call back later. for out of warranty product, paid support option may be available depending on the issue. Hello, sorry, my name is Jairal Dukamal and I'm calling you.
00:00
Speaker 1
Yes, yes. Having Linksys router and starting yesterday in the afternoon, we started to have intermittent internet connection And we noticed that the light on the router was at that time becoming red and the problem continued in today. And I called my internet service provider, which is Verizon, Verizon and reset their modem. They asked me to reset the router and they couldn't see any problem on their side and they suggested that it might be related to router and they offer their router, Verizon, but the problem. It's very important for me because I work remotely at home for a hospital. So, I started to work, but the problem with intermittent connection is still going on. These are relatively short interruption, but it's really causing a lot of problem for my remote work. So, I decided to contact the manufacturer of my router, which is Linksys. The model number is MR6200 and the serial number of my router is 58W102124E. [KEEP_UNCERTAIN] 0524. My first name is Alina. My last name is Staniewski. S like Steven. T like Thomas. A like Alan. and like Nancy. I like Irene. E like Edward. W like Walter. S like Steven. K like Kevin. I like Irene. The first name spells. A like apple. L like Lara. I like Irene. And like Nancy. A like apple.
05:00
Speaker 2
All right. What is your first name and last name? So you can create a record for... your last name? [silence]
07:00
Speaker 1
It's my first name, separated by a dot, from my last name, at g-mail.com, so it is alina.staniewski@g-mail.com.
08:00
Speaker 2
what is your email address? [silence]
08:00
Speaker 1
I have run a router, but it includes two nodes. One node is connected downstairs to the modem and the second node is upstairs connected to my work computer. [silence] The lights is currently solid white [silence] and currently it's working but and telling you that the the the interruption is intermittent so it's not like all the time. we noticed this yesterday and it's it's going on today.
09:00
Speaker 2
Alright, you got two. Correct? Yep, got it. What to light up the nodes now?
09:00
Speaker 1
I I have my laptop. Yes. So let me go to my laptop. I am um yes. Yes. My my laptop is on. Windows 11. I am I am using uh Microsoft Explorer. Does it have to be Google Chrome?
10:00
Speaker 2
I understand. Do you have a computer that we can use? What is the operating system of your laptop? just Windows. Alright. Open Google Chrome. It would be best if you have Google Chrome. Uh, yes, or Microsoft Edge. not Chrome.
10:00
Speaker 1
Okay. Yes, yes. I'm using Microsoft Edge. Can I use Microsoft Edge? Okay. Okay. Uh, yes. 192.1 okay, just one more time. 192.1... After that, what do you... 6A. Okay. Okay. Okay. I have the one
11:00
Speaker 2
You can use edge.
11:00
Speaker 1
beginning to they says this like does not support secure connection because I'm having my caffeine so I can go continue to site, right? Um, uh, uh, okay? Oh, I'm setting up and half income screen links is why I'm getting a warning and and so on, uh, uh, okay, for some reason it may be that McAfee is working, because it says, uh, your connection is not private and so I have, uh, the choices advance or back to safety.
12:00
Speaker 2
Continue. Scroll down and click continue. Click advance and proceed to 192.168.h and save something like that.
12:00
Speaker 1
Okay, Kai Yan. Okay, Kai Yan. I am having this screen, which is having Keep your Wi-Fi handy and with the picture of an iPhone and with two G G codes on the screen could continue to link the space. Okay. Okay. I click on the image of the phone and it's doing something I have to wait and um and um now it says to me access router, router password Okay, so, I have to put my password, try just a second.
13:00
Speaker 2
Click the image of the fins. Or you can do that, too. Right.
13:00
Speaker 1
corrected placing just the password correct it says incorrect password try definitely correct because I don't think so that could be lucky sometimes it's just And, but there is no like, uh that I cannot click on the i to see what I typed, but I'm typing correctly, uh, because I never had the problem when I was setting my camera, giving the router pass, the password is the password I typed was correct. Let me do this again, but I don't know why. Just a second. But, yeah, I, just, um, uh, let me put this once again. Just, uh, I don't know. It's still saying incorrect password, but I'm telling you the password is correct. And I don't want to change the password because I have cameras, uh, I would have to, if I change the password, I would have to, uh, change all of my devices including multiple cameras.
14:00
Speaker 2
And that's it. What you're trying the Wi-Fi password? The router password and the Wi-Fi password is different. They are not the same. So, if you're entering the Wi-Fi password. Then that's probably not the password. That's why it's telling you it's incorrect. You have... you have the option reset password. Rest assured it will not affect your Wi-Fi password.
16:00
Speaker 1
I, I, I have this, I have this written as a, as a router password. And when I, when you set up a camera, you have to put this password. So if it, it's just, I don't, it, I can, if it's, it's, it's just my router password. I remember because Linksys was helping me to set up my router and I know that that initially my 2.4 didn't work. So I called Linksys and Linksys fixed it. So I currently have 5 G and 2.4 and I know that the. I was using this password, which is. [silence]
17:00
Speaker 2
The YPAY password will stay the same.
17:00
Speaker 1
I'm sorry, the sound was because somebody was trying to reach me through the phone, but no. Hello. Okay. Okay, so I should. At this point, I should click to submit. Right? Okay. Okay. Okay? There's some recovery for the recovery. Okay, let me go and charge down.
18:00
Speaker 2
I mean, I understand what you mean. It's just that, again, if you reset the router password, it will not affect the Wi-Fi password. So, the camera will stay connected to the network. Yes, reset password it wouldn't ask you for recovery key. The recovery key is at the bottom of the main tower. You can get it from there.
18:00
Speaker 1
Put the cover back. [silence] I entered the recovery fee, and now I'm with the screen which is saying... [silence] admin password and so I it I need to put the the the new password here. Okay. so admin password I I I can skip but I have okay. because what I'm having just a second it it says admin password and the second is password hint optional so so should I put into both the new password or into one box? admin password. Gucci.
19:00
Speaker 2
yes, the the new password, but the hint is optional so you can skip that if you wantno the hint the hint I mean just one the first one uh-huh the admin password yeah
20:00
Speaker 1
Okay, um. You know, it's possible that there is a new... Yeah, that's it didn't take my old password because my old password didn't have the special character. It had one capital letter, had small letters, had numbers, but didn't have special character. So right now I included all the requirements for password and I'm going to click reset. [silence] Okay. So right now it says I'm having a network status connected. [return] [silence] Linksys and so on so [silence] I have Wi-Fi setting 2.4. I'm having 2 gigahertz [silence] 5 gigahertz, 2.4, because it's important for us to have devices to work. some devices that work with five gigahertz and some work only with 2.4. it's important for us to have both. CA, you like California, right? Okay. Okay. Do you want me to pre-pay?
21:00
Speaker 2
where I understand. So right now, I mean, scroll down all the way to the very bottom. At the bottom lower right corner of the screen, you will see a lettered C I. It's kind of small, but you can find it there. C A. Like following it, yeah. Yeah, click on that. Then go to the Wi-Fi settings and the Wi-Fi settings, the you have a tool for
23:00
Speaker 1
I clicked on the, um, uh, on the... Yes, yes. Once I click on Wi-Fi setting, I am able to see 2.4 band and 5 gigahertz band, um, but the... Okay. Yes. Okay, the name for 5 gigahertz is new Belkin, as in one word, and the name for the 2.4 is new Belkin 2.4, no any spaces.
24:00
Speaker 2
4 to 5 gigahertz and the 6 gigahertz right. All right, so the 2.4 name and the 5 gigagigahertz. I mean, what's the name of the 2.4 and the 5 gigahertz?
24:00
Speaker 1
[silence] All I can tell you that the password I was entering initially was correct, but maybe on your side it didn't work because my old password did not meet all of the requirements, which I explained to you, because when I was forced to reset my password, I was forced to include a special character. So, uh probably what's going to happen right now, I would have to, uh, I give the it's possible to reconnect all my devices. Okay. Okay. Okay I see. Would you repeat your question, please? Okay, telling you the truth, so far, I don't remember setting 6 GHz, but you know, that might be the option for the future. What I am seeing on my screen currently is the Wi-Fi Name for
25:00
Speaker 2
The Wi-Fi password stay the same, you reset it, the router password. It's for that page. Just a quick question. The 5 gigahertz name and the five, I mean the six gigahertz, they're the same right or different? They're the same name. The the 5 gigahertz and the 6 gigahertz are they the same name or different name?
26:00
Speaker 1
5 gigahertz and for 6 gigahertz is the same, which is new Belkin. [beeping] 2.4 Gigahertz, it's WPA2 personal [electricity noise] and it also says mixed auto [heavy noise] if okay, let me explain one more time. The security mode for 2.4 gigahertz was in this field, it's only saying WPA2 personal only [beeping]
27:00
Speaker 2
All right, good, that's good. What is the security mode of the two point of four in five gigahertz? Yeah. And the security mode of the five gigahertz? The same.
27:00
Speaker 1
tape for the 5 gigahertz security mode is WPA 2 slash WPA 3 mixed mixed personal. [silence] And for for 6 gigahertz, the security mode is saying WPA 3 personal. Okay. WPA3. Okay. personal. The only option I have is WPA2 slash WPA3 mixed personal, which is what's currently. The second option is WPA3 personal. The next option is WPA2 personal. The next is advance option only, and then open and it has open and open options. WPA2. WPA3. WPA2. WPA3. [silence]
28:00
Speaker 2
Set the 5 GHz WPA to WPA2 personal only. No, WPA2 personal only.
29:00
Speaker 1
Okay, I will. So do you want me to change for 5 gigabits to then do you want me to change to WPA2 personal? [silence] Because there is no option that you initially said um WPA personal only to personal, right?
30:00
Speaker 2
no, you, sorry, sorry to cut you up. while one second, sorry to cut you up. you just read it actually. so, WPN to personal. I'm, I'm just saying only to be specific with that. so, you, you can see WP also personal, right? select that. correct, yes. I'm just, can't. that's okay.
30:00
Speaker 1
okay. okay, yes, I and then there is also next to that, there is um like wifi mode. it's possible and it says mix. maybe I can change here. I'm not sure. but because I changed the security mode on 5G a bent to WPA2 personal. like you asked me, and I there is the wi-fi mode, currently says mixed and channel width says auto. [silence] the option for the channel widths, I have
31:00
Speaker 2
Just Just select Just look for the channel of the 5 gigahertz select 48
31:00
Speaker 1
auto 20 megahertz only and the next the the the next and the only other option is up to 40 megahertz. So, up to 40 megahertz. No. Okay, just okay Channel. Okay. Channel 48. of so the option I I have 48 dash 5.40 gigahertz that one. Okay. So I changed the channel to the 48. Okay. But the you don't want me to touch the 2.4, right? Only the 5 gigahertz right? Okay. Okay, I am clicking.
32:00
Speaker 2
[silence] sorry one second please I'm not no I'm not saying the channel with I'm saying channel It's the one yes all right click the apply button and then yeah the 5 gHz yes
32:00
Speaker 1
thank you for closing. It's doing something it's on the screen, it's saying it's waiting. Okay, I am currently with the same screen when I was doing the changes and you asked me four. So, should I click okay or apply again? Should I click okay?
33:00
Speaker 2
All right. And just click, okay. And go to connectivity, that's the first option at the router settings. Click that.
34:00
Speaker 1
I am currently on a screen that... on my left side I am having... choices... device list, guest access, parental control, priority, speed check, router settings... okay, router settings, connectivity, right? Okay. Okay. Okay. Sorry, I didn't get it that quick. Okay. I am with the screen. And it says, uh, to me, updates are available. Uh, an option to click on the update. Yes. The current version, uh, for the
35:00
Speaker 1
Oh five two. Oh four is uh 1.0.6.2144 47. And the current version of for the links is 06512 is 1.0.6.2144 47. So it's basically the same probably these are the nodes, right? These are the number for the roads and the current version is the same on both nodes. [silence] Yes. Yes, model number is M6200.
36:00
Speaker 2
right, it's a sink, model number. all done. That's it. So maybe the problem is the.
36:00
Speaker 1
[DOWNWEIGHT] Just a second, because what's currently on my screen, I have the button updates and also it's possible to I'm not sure if I need to do this, to put a check mark near the option for automatic. Should I put the check for automatic and then click update or not? [silence] Update. Okay, I'll click.
37:00
Speaker 2
Firmware, because upon checking here, the firmware 1.0.6021411...42 = It was released way back 2023, and we're now 2026. So, click the available update, and update it. It might take 15 minutes though. Up to 15 minutes. [silence] Do it later. When when it's updated. So you can do it later. Just update it the updated for now, and then you're going to do the check again later.
37:00
Speaker 1
It takes. Sorry, Yes. It says, during a firmware setup, your router rebooted, causing all devices connected to the router to lose their connection to the internet. The router and connected devices will reconnect after the update. OK. Yes. I'm clicking Yes. You want to continue? Yes. Just OK. Um, [silence] it's saying, um, installing firmware update. Do not power off the router or close the browser window. OK. I understand. [silence] I so it's currently installing, but what I can tell you that when Linksys employee was helping me to install my router, it was done over the phone. I was told that updates would be done automatically, but it looks like it was not.
38:00
Speaker 2
it should be automatic however in your case i'm not sure what happened to that the the track mark is i'm not sure what happened to that it should be turned on [silence]
39:00
Speaker 1
Yes. I don't think that could be it. nine plus two. so do you believe that that might be the reason for the intermittent internet access which started yesterday? Yes. It's still installing but probably it would. uh I asked for hours off from my work, I I worked like a half a day today and because of the uh intermittent interrupt I I called my uh manager and I I quit my work at 12:00 p.m. because of um intermittent internet. I um asked for, uh, half a day off and then he agreed, and then I um and he um told me to take the whole the whole day off next week. [silence]
40:00
Speaker 2
I think that might be the reason why you're having a dropping connection to your Wi-Fi. And the router turns red when it when it drops the connection. I think that might be the reason but yeah we'll see. [silence]
40:00
Speaker 1
currently in New York. So probably it will take me some time to see if it's not happening again. But it's what I have currently on my screen saying your router is rebooting. Please, the action you performed requires router reboot. This may take a few seconds. Please wait until the reboot is completed. So I need to click okay, right, to confirm. Okay. Okay. So, my computer says the internet is out of line. Yes, but because it's a new router password, so we will have to reconnect all the computers. It's definitely, we will have to do, I could not do anything else. I just, I just, I just, I just, I just, I just, I just, I just, I just, anyway, because it's still doing something, we will see. [silence] I I have to wait because I'm not sure if you can see this on your side. On my screen, it's saying waiting. Probably doing the reboot. Still doing the reboot. Okay. I'll be fine.
41:00
Speaker 2
Right. It will take 10 to 15 minutes. [silence]
43:00
Speaker 1
In the meantime, because we have to wait, I just want to ask you about, I believe I got this Linksys router one up to two years ago. And so, for how many years ahead should this technology work? Because before this router, I had another Linksys router that suddenly was also a problem and then Linksys stated to me, 'you know, it's all technology, you get the new one.' So, I got this one, my current one. I wonder for how many years ahead that router would be sufficient because. I'm considering few options. When I called my internet service provider today in the morning, the Verizon company told me that um because it's not a router, they can not troubleshoot any further and they propose me their own router without any charge. So I'm I'm just have option for my future and I wonder how um for how long and this current router from linksys should should should be working correctly? [silence] How many?
44:00
Speaker 2
Normally for routers, they they last 5, 6, 7 years. Sometimes 10 years. Depends but technology today, routers all only las I think um seven years.
45:00
Speaker 1
okay yes but when you count the years do you count from the date the router when it's told or the day that older was manufactured like the company came for the first time with the router because um mm so so for that particular you know the model number so so I should count the years from from the the year I installed the model or from the year the Linksys came out with that model so what what's the year for for this model N 66200 23 [silence]
46:00
Speaker 2
The year it was first released. [silence] If I remember correctly, that was year 2023, November.
46:00
Speaker 1
that's why I bought this my previous one I bought from Walmart and not directly from linkses. It's still saying waiting on my screen. So it's probably my husband can check if he's iPhone is connected to just I got on my computer. Okay, so wipe off on your computer. On on on on my laptop which we're using for doing all the changes there is still the small. [silence]
48:00
Speaker 2
Well, let's see. What's the status now? Is it still loading? Can you check if your computer is still connected to Wi-Fi? All right.
48:00
Speaker 1
So there's a window saying waiting and with a dot circling around. But, um, it looks like it's probably, let me see what the light on the, on the router is. So the light on the router is solid white and it looks like I am connected to the internet because I see the icon on my, on my bar on my laptop. And my husband is also saying the same. The, but, but, but, it's, I'm, still having this small window on my screen saying waiting and that is circling. Uh-uh. Okay. Uh, when I click on the reload, I have this, the screen saying your connection is not private. Uh, attackers may be trying to steal your information. I'm not sure what I should I do with that screen. that is. I have option advanced or back to safety. So, could, advanced, right? Okay. advanced proceeds to. Okay, so it'll. it's still saying waiting and end circling. Okay, finally. It's it's not circling anymore.
49:00
Speaker 2
Hey, all right. Continue. Click Advanced.
50:00
Speaker 1
And I, with the screen, I am, it's the window disappeared. And I am with the connectivity window, with the option, um, okay, cancel, apply. Should I click on, where should I click to check the current version of details? Okay, I click the details. So on the details, the car. Yes, the current version is 1.0.14.216738.
51:00
Speaker 2
What is the firmware version? Now, can you check the current version? Oh, sorry. Connectivity. Go to connectivity. Details. I do. All right.
51:00
Speaker 1
And should I, should I put the check mark when it says an automatic so in the future it would be a automatic a firmware update? Okay. So I put the check mark and and then And then I I should click apply or just okay? Okay apply. And now okay to get from that.
52:00
Speaker 2
it's updated now. Yes, please turn it on. Uh, click apply. And then click okay. Yeah. [silence]
52:00
Speaker 1
Okay. Uh I am currently with with the initial windows, uh that we've got to when you gave me this specific address to go to. With saying network status, links to home networking, Wi-Fi settings, parental control, priority device list. Okay. Okay. Okay. Yes, I am I am with that new screen of troubleshooting.
53:00
Speaker 2
go to troubleshooting. under router settings, there's troubleshooting option, click that. and the troubleshooting under there are three tabs. go to diagnostics, that's the second tab.
53:00
Speaker 1
So, yes, I am with diagnostics. I see pink. IPv4. Yeah, IPv or hostname. Yes. The unlimited. OK. Uh, and then, uh, and then click OK.
54:00
Speaker 2
[ silence ] [ silence ] Uh [ silence ] for IP or host name type in [ silence ] 192 , [ silence ] 168 , [ silence ] 1 , 1 [ silence ] and then, number to ping set that to unlimited.
54:00
Speaker 1
[DOWNWEIGHT] I put I put the hostname I change the number to pinch it to unlimited but on the same window it's also to check trace round IP or hostname should I should I put anything in there trace route for okay okay so it's all okay right okay I'm sorry I okay so should I go back okay it says okay so I am I'm sorry but I already clicked okay and now it's I'm with the window saying security is showing me firewalls maybe I should go to the troubleshooting okay just just okay
55:00
Speaker 2
No, no, just click start dot no, no, not click, do not click OK. It said start. Start the paint and just go back to that child watering. Yeah, go back to Tactile.
55:00
Speaker 1
Okay, I put the IP host name, the one you asked me initially, 192.1.1.1, and number of pings: unlimited. And okay. What else should I do here? On that particular screen? I don't see that option. I'll tell you what I have on that screen. Oh, to start to ping. Oh, sorry. I'm too frustrated to tell you. To start to ping. Okay.
56:00
Speaker 2
um, diagnostics,. Yes. Yeah. start the ping. Click on start to ping. [silence] All right, I'm going to set the timer here. Let's do three minutes. I'll let you know when the timer is up, okay? One.
56:00
Speaker 1
I think the 2 minutes might be over. Okay. Okay. Okay. [silence]
59:00
Speaker 2
I still have one minute to go. It's three. .
59:00
Speaker 2
All right, you can stop that now. And tell me if you see request time out or give me the, um, wait one second, I forgot, Did you already stop that?
60:00
Speaker 1
and let me screen okay okay 201 packets transmitted 201 packets received zero packets lost round trip min/avg/max = 0.374, 0.651/6.576 ms I did it and I'm with the basic screen right now [silence] [silence]
61:00
Speaker 2
No, not yet. Not yet. uh, give me the packet receive and packet loss. that's at the bare minimum. [silence] All right, thank you. You can close that now and click OK and, uh, that.
61:00
Speaker 1
My concern is that I will be, I will be observing this definitely to the end of the day today, but tomorrow I supply to start my remote work using my, my computer at, at, at, at home. So it's because it's right now is 2:00 p.m. of local New York time. So do you, do you believe uh if we don't observe any interruption, then I would be
62:00
Speaker 2
For now, we just updated the firmware, so you can observe the connection for the next 24 to 48 hours. If still the same, just give us call back. You can use your phone number or ticket reference number. You have questions? [silence]
62:00
Speaker 1
I should be ready to work tomorrow at AM, at 8 AM, because I need to let my manager know what's going on. When you say firmware, you mean the software, not the hardware, right?
63:00
Speaker 2
Always situation, but your case is intermittent, there's no guarantee, as of right now, so that's why we need to observe the connection. We adjusted the settings, the Wi-Fi settings, we updated the firmware, so it could be the issue, uh, why, the connection is dropping, however, since, again, the your problem is dropping of connection, so we need to observe the connection for now. Tomorrow, I'm not sure if it's going to drop or not because we don't know when it's gonna when it's gonna drop the connection.
63:00
Speaker 1
Because we upgraded the the software. So the suspicious is we're suspicious that it's probably the fact that the software was not upgraded that was the reason right? I see. I I only I would only I hope that we won't have to because I'm swearing to you that when I was initially entering the router password the router password was correct and but I was not able to proceed. So I decided to reset the router and what I see that that the
64:00
Speaker 2
Correct, Yeah. that is correct, yes. [silence]
64:00
Speaker 1
The new password I entered required the the had more requirement. My old password did not have a special character, had only capital letter, letters and numbers. There was no special character. So it's telling me that the reason that the my my old router password was not taken was that new requirement. Once I added this special character, my pass my new password was taken and I was able to proceed. And now I am still I'm still wondering how if I will have to reconnect all my devices because my my my current the password the new password is a little bit different. But you were telling me that should not... Okay. So I wonder, let's say because there is such a possibility. Let's say, we will have to change our cameras, because we actually recently were changing camera for the new one. Okay, my husband's saying everything works. So if let's say, we will have to add the new camera and during the setup for the new camera, we will be asked for the router password. So which one should I, should I ask the one I created today?
65:00
Speaker 2
You don't have to. Yeah, that's not the case. So you don't have to reconnect them. As you can see, you're computer. All your devices are still connected. You did not reconnect them. Otherwise, you should have connected them now, but that's not the case.
66:00
Speaker 1
[KEEP_UNCERTAIN] OK. OK. I see right now. I see right now. So, I had so what I what I reset it today, it was just my login the password. OK, OK. I will write it down. Thank you for explaining. Because because um, my initial um, um, setup with this this router was done um over a phone and I I I I don't remember entering. Maybe I entered the the manufacturer which is [silence] So, [silence] yeah so something [silence] [silence] Just login. [silence] You login password. [silence] Yep. [silence] Yep. What's working. Try to enter or reminds you about your machine or other router modem. [silence] If it's not [silence] we can reset that. [silence] Right. [silence] So, reset Wi-Fi face or the router. Let me [silence] I see, OK. It will take [silence] [silence] There we go. So, I reset something. [silence] Something resetting and try to login. [silence] [silence] Yeah, that's all [silence] OK, so we [silence] Maybe [silence] Don't know what we [silence] How to correctly [silence] [silence] [silence] Right. [silence]
67:00
Speaker 2
I see. So, let me explain it to you. So, the router password is the admin password. That's for you to log into the system page. It's not related to your Wi-Fi password. Now, the Wi-Fi password should be still the same. So, you should use that one connecting your devices to the Wi-Fi. We did not change it.
67:00
Speaker 1
on the bottom of my notes to proceed with the setup that's why I never when I was entering it didn't work so probably probably that's what happened and I'm very careful I never wrote out anything there so don't explain thank thank you so much for for explaining this to me uh so so I'm not sure it since it looks like you finished your job for today and I I have to observe so for now should I sign sign out uh from the screen on my lap top this is the option without signing out
68:00
Speaker 2
probably very much okay you can close that now yeah
68:00
Speaker 1
because that is, that is, yeah, okay, I'm clicking sign out, sign out. Oh, okay, I, um, I see a route that, so it's actually, I'm just, um, I will write it down. [silence] Thank you so much. [silence] okay, oh, okay, I, my husband has the question, but I think I have the answer because my husband is saying, um, this, this current router should, should last for the 7 years counting from the
69:00
Speaker 2
... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... And thank you. Do you have other questions? Anything else I can help you? Oh, we're all good. Just making sure.
69:00
Speaker 1
the year 2023. but our previous router worked no more than 4 years. between 3 to 4 years. but I think the explanation was that at the time when we purchased the router from Walmart, it was already a few years technology. that's why. it wasn't purchased directly from manufacturer, that's probably that's why. but how. I said, I I will tell you. I will tell you because I still have the box. so what is the box? I didn't have to box. okay. LOOKING
70:00
Speaker 2
Yeah, probably that's the reason. Although I'm not sure what it, what was the old router you had, but yeah, that could be the reason.
70:00
Speaker 1
Because I was-I know that I was very upset when my previous, uh, Linksys stopped working and, uh, the Linksys representative told me, okay, it's all technology, we will send you a new one and-and-and so on. But their argument during that time was that even-oh, I have it here on the, that, that. Okay, I will tell you what is the-the previous model. The previous model was AC 2400. Yes. So my my my previous uh Lynx's model was the model number was A like Apple's, C like Charles, 2400. So which year this this model came uh out on the market? [silence]
71:00
Speaker 2
I'm not too sure because there's a lot of AC 2000 but if that's the AC 200000 that I'm thinking of. Model number of that probably is the E8350 which was released around October 2000.
72:00
Speaker 1
Okay. Okay. okay, thank you so much. No, I don't have other questions. I I will be I will be watching, hoping that it's going to work. Thank you. What's your name, please, just in case, just just thank you for being so patient for me. Can you spell this, please? Thank you so much. JJ Sir, have a good day. Thanks. Bye.
73:00
Speaker 2
very much. Welcome to Ask Me. And, then, his team. I, understand. I hope you you guys have a nice day. And, bye-bye for now. Thank you. my name is Jairo. Sure. That's J-e-r-r-o-d. J-a-r-r-o-d. Jerr-
73:00