Speaker 1
This is links us technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a links. Us specialist. Hi, this is Regine from links. Us technical support. I'm giving you a call because we got this connected earlier. Okay, now. So, can you kindly provide us your the serial number of your parent node, main router?
00:00
Speaker 2
Yeah. Yeah, this is just. Yes, exactly. You are, yes. Yes, I can. Just a moment. Okay, it's 43 f 10 N S 4 8 0 5 2 5 0. Yeah. Okay. App. Sure.
00:00
Speaker 2
oh, yeah, 43F 10M 3480 520. correct, that's correct. so we. well, i was just gonna say we've unplugged all the child nodes and we were in the midst of basically completely resetting the entire system. so we were starting with the the parent node. and um, I was got to the got to the point where I uh, had, I was on the Linksys uh, network and then we got disconnected. so that's kind of where we are. so the parent
01:00
Speaker 1
[silence] So right now we're going to start from the beginning to start up your linksys devices again. Yeah it's okay. I can assist you in how to do that. So it's your serial number that you just provided is 43F4 Frank 10, M For Michael, 348, 0520. And what is the light indicator of the parent node, by the way? Okay. It's ready for setup. Now let's proceed to set up the parent node but the ethernet cable should is properly plugged in from the modem to the internet port of the of the parent node, right? Check the physical connection. And then make sure that the ethernet cable is properly plugged in from the modem to the internet port.
02:00
Speaker 2
okay good. ok it's a solid purple. uh I'm sorry. uh repeat the question. ok for sure. um
02:00
Speaker 1
Yeah, it's okay. So let me just describe your setup topology is from the modem and then you have a main router from then. So you have two devices per bite. Go ahead. Yeah, it's okay.
03:00
Speaker 2
Obviously, I have an internet provider and they have provided a router in which this mesh system is plugged into. So does that complicate this or not? [ silence ] That's right. That's right. And it was working, you know, it's been working, you know, just fine for years. So what caused this was I had one node that was red. And so I brought it back to the parent node and, you know, went through all the gyrations of trying to get it reset up and it didn't work. So that's where we are. We came back to, you know, resetting the entire mesh system back up. So [ silence ] I just wanted to let you know that that's the case that we have, you know, we have an existing situation here. We have an existing provider. So [ silence ] that's the case. You know, we have an internet provider.
03:00
Speaker 1
modem. Okay, can you provide the model number of the city because this might be cause with the issue cuz it's yeah it's actually recommended that the parent node is connected to the modem and regarding with the switch, you can connect the switch to the parent nodes. It's supposed to be modem, parent node, from Linksys then you can connect the switch to the parent node.
04:00
Speaker 2
Yeah. So there's a my internet provider modem, uh which seems to be working just fine all the green lights and then I have a switch, um that all of my ethernet cables are plugged into, uh that then connect all of my uh child modes child nodes. Uh but my parent node is obviously plugged into that switch as well. Right. Um. Okay. Be the issue. Yeah, okay. [silence] Oh, I see. And since and yeah, I see what you mean. I think [silence]
04:00
Speaker 1
Okay. Netgear 108. Okay, I see. So, this might cause the issue, that's why you have a lot of issues encountered earlier. So your switch is a Netgear 108. Okay. Now, what we're going to do, sir, is to unplug the switch for the meantime. And let's set up your parent node first and your Linksys devices and after that, this switch must be plugged into the parent node. So, you're we're we're going to change your setup topology. [silence]
05:00
Speaker 2
Let me see here. Okay, the the switch is a net gear GS 108. It's called ProSafe. It's a eight-point. Yeah, it's an eight-port switch. Mm-hmm. Okay. Yeah.
05:00
Speaker 1
Okay. So can you please unplug everything, since we're trying to set up - or to set up your Lynxest devices again? So make sure that the parent node is the only device connected to the modem, so that we can avoid any interruption, or of course, issues, when you're going to set up your devices.
06:00
Speaker 2
Well, Let me just confirm my cable connection here. So the switch goes to actually, the switch does go to the parent mode currently. Yeah. Sure. Sure. Okay. Okay, so. All right. So the um,
06:00
Speaker 1
[silence] Modem. The modem. Yeah so make sure the parent node from [silence] Linksys is connected directly to the modem. [silence] uh make sure it from the how many ports do you have with your modem, sir? do you have a lot? five. so it's a gateway. so either of the LAN port. [silence] I guess it's labeled.
07:00
Speaker 2
switches, disconnected from the parent, node, and so the, the parent node has no connection currently, so: you're wanting me to connect the parent node to the, to my internet provider router. Is that what you're saying?: yeah, the modem, okay. Oh, gotcha. Okay, and: I don't guess it matters which port I put it in., yeah. There's one, two, yeah, one, two, three, four or five. Yeah., silence.
07:00
Speaker 1
That's Latin port. Okay, so just gonna get to one. Purple. Okay, that's good, it's ready for setup. Now, let's proceed to setup this parent node using 5-press pairing Method. So, you need to press release the reset button of this parent node server five times within five seconds.
08:00
Speaker 2
Okay, all right, just a second. Yeah, it has, well, it has four ethernet ports. And one, okay. And one that says, okay. Okay. All right, so that connection is made. To the parent node. And the parent node is still a solid purple. Yeah.
08:00
Speaker 1
So, have you pressed the release the reset button five times within five seconds? And what is the light indicator? Okay, check if you can access the internet. So since we reset the router, or you've reset the router, sure, they'll back to its default name and password labeled on the bottom. So kindly connect a device to it and check if you can access the internet. Okay. So kindly gather all the child nodes. You have eight child nodes in total. So for the setup processor, it's really recommended to place them or to move the child nodes three up to five.
10:00
Speaker 2
I did and the yeah the parent nod it's blinking. Okay, now it's solid blue. Yeah, my phone says I have five bars. Correct
10:00
Speaker 1
Yes. But, of course, to avoid any interference. So first gather all the nodes or the child nodes, same room with a parent node. And we're going also to set up them for at a time to avoid interference. No, we're going to use four. How many outlets do you have sure available? Power outlets. Same room where the main router. So probably how many outlets? Oh, it's too far. Maybe about three, sub is five feet apart. Okay. That's good. So we are going to
11:00
Speaker 2
All all in the same area you mean? Yeah. Okay, do we, we're not going to do one at a time? No. Yeah, that's the problem. Yeah, that's the problem. Uh yeah, I don't have that many outlets. Um let's see here. What can I do? I have uh one, two. Well, I have another one that's probably 10 feet away. Um yeah, it's too far. Yeah. Oh, so yeah, so I have four total outlets. [silence]
11:00
Speaker 1
to set up them for for nodes at a time. Okay. Go ahead. Yeah, sure. I totally understand that one. Yeah, it's okay. Just take your time. don't worry for that one sure because just in case you got disconnected, I will call you back after two to three minutes.
12:00
Speaker 2
OK. All right, well, let me, let me, uh, gather them first. So I have one, let's see here. All right. Give, yeah, give me a moment. It's kind of a big house, so, uh, they're scattered, they're scattered all over the place. Yeah, exactly. OK. Hopefully we won't get disconnected. [silence] Yeah.
12:00
Speaker 1
Yes, I'm still here. Yeah, it's okay. Yeah, and make sure they are about three to five feet apart from each other sir, all, and also from the parents. nod.
15:00
Speaker 2
You still with me? Okay not too much laundry. Yeah. Mhm. Um.
15:00
Speaker 1
[silence] again, since you of eight node in total, so turn off the four other nodes while we are setting up the four the first bots, which is the four nodes. [silence]
17:00
Speaker 2
yes, right, right, okay, just a moment,
17:00
Speaker 1
Sorry, let me know once you are booting up, okay? Yeah, it's okay. Yeah. It's okay, sir, just take your time.
18:00
Speaker 2
This is difficult to go either very well I'm sorry it's got way far apart actually separate separate houses so Far out Okay. So I should plug them all in at once. Is that what you're saying? Okay.
18:00
Speaker 1
Okay. Okay. That's good. What is the light indicator blinking red? Okay. Reset the first one that you just plugged in. So press and hold the reset button, sir, for 15 to 20 seconds, because we need to make sure that the child notes we're going to reset and that needs to be set up again. So press and hold the reset button. Then make sure that - yeah, all you need to do sir is - Go ahead. Okay. So we're going to press and -
22:00
Speaker 2
okay. okay. we have four nodes that are uh booting up. uh okay. uh well they're all various at this point but the first one I plugged in is yes blinking read. okay. so we I just hold it until it. I hold it until how long do I hold the reset button? [silence]
22:00
Speaker 1
Hold the reset button, make sure the light blink red, the light went off, then turns to solid blue. So once it turns to solid blue, that's the time that you're going to release the reset button. Okay, bl-- red, went off, then blinking, uh, solid blue. Let go, then it will blink blue and turns to solid purple. Okay, let go, or release. And then the second one, okay.
23:00
Speaker 2
[silence] and, um. OK. OK. The first one is solid blue, yeah? And now it's blinking blue.
23:00
Speaker 1
proceed. Yes. So proceed to reset the second, second child node.
24:00
Speaker 2
I can just do I can just keep keep doing them we're gonna have to do it separately right okay. okay. [silence]
24:00
Speaker 1
And after once the second child node resets uh you may proceed to reset also the third one, then the fourth one. Okay. [silence] Okay, that's good. So let's proceed to set up your lynxest devices through using five press method. So you need to press release the reset button of the parent node five times within five seconds, not too slow and not too fast.
25:00
Speaker 2
all right they are they are all solid ink purple okay . okay i
27:00
Speaker 1
So what is the light indicator of the parent node? Is it, blink? It is blinking for a while okay that's good. And how about the child nodes? [[silence]] And then how far is from each other sir? They are not too close, right? Yes. Okay. that's good. And also from the parent node yeah, it's okay that's good, which means it's ready.
28:00
Speaker 2
Uh oh. Uh oh. [silence] Okay, they're like 3 ft apart from each other. One of them, yes, well, from the parent node, they're they they vary, you know, 6 ft, 3 ft. One of the node started starting to blink red. [silence]
28:00
Speaker 1
We'll really need to wait. Okay, that's good. And, and by the way, they're all MX 8500, right? MX 8500. Okay. The big one.
29:00
Speaker 2
Okay. Got it. Okay, but they're also, yeah, here's, another one. Yeah, they're all starting to do something. Okay. There what? X? Yeah. Yeah. So far. These four are. The next two, other, the next three are, well, well, they very. Yeah. Varies. Um, yeah. One is, um, let's see here. Name password recovery, T. M.
29:00
Speaker 1
Okay, W. H. Okay. The first, bach, the first, bach, which is the four nodes are MX 8500, but the four nodes which is the second, bach, and the three nodes of WHW03 and what is the model number of the other one? Okay, So, after we're going to set up this, go ahead. Okay, it's okay. [silence]
30:00
Speaker 2
Yeah, one of them is a W H W 3 Linksys model number. That's probably probably the oldest one. Yes, correct. Yeah, there's one that's that and the next next one is a there's that m X 2000. and then the last one. The last one is the newest, I Think, which is uh yeah in that's 2000.
30:00
Speaker 1
So, for the second butt go ahead. Yes, yes. OK. That's good. Yes and how about the other three? So that's the fourth one still blinking. OK. So I'm gonna be.
31:00
Speaker 2
Okay, so. Yeah, well let's let's finish the first first, right? So one of one of the four, uh, has finally turned solid blue. Yeah. Which they all, all should do eventually, right? Yep. Here's the second one. Yeah, the second one, we have two solid blues, three, solid blues, waiting on the fourth one. Still blinking red, yes.
31:00
Speaker 1
So the fourth node's still blinking. Okay, that's good. So, sin. you are all solid blue. Okay. So, observe them for a minute, sure. So, after a minute, we're going to turn off this four nodes and we're going to proceed to set up the other four. But wait for a minute. Oh, okay. So, you have eight Linksys devices in total, not nine. And for [silence]transcribe this audio from the right channel output only the spoken words no labels or timestamps if there is silence or no speech output only silence]
32:00
Speaker 2
no, it's just turned blue. So, we got four blues. Yeah. Okay, all right. Yeah, you bet. And actually, there'd be just uh, there'd be just three. The eight includes the parent node. So. Yeah. No. That is right. That is correct.
33:00
Speaker 1
The, the, the WHW-03, after you're going to reset that one, sir. It will not turn to solid purple. It will turn to solid red. But yeah, Make sure the light blink red, goes off, solid blue, release the reset button and wait for the light to turn solid red and solid blue for the WHW-03. And MX2000. Purple and red. Yes. Fair enough and then set aside them.
34:00
Speaker 2
Okay, All of them are still solid blue, so I'll go ahead and unplug them. Okay. Okay. Okay.
34:00
Speaker 1
Okay, so the three nodes are booting up now.
36:00
Speaker 2
uh yes well actually one of them uh one of them I don't have a have a light on uh actually it's not it's the MX one of the MX 2000s
36:00
Speaker 1
church turn on and you can actually try to cover it with your hand sir it might be blinking but just faded so on this batch you have two nodes of WH 03
37:00
Speaker 2
uh oh I see yeah. okay. got two going.
37:00
Speaker 1
Yeah. Keep on waiting on that. I guess the last one is the WHW-03. And regarding with that, it will
39:00
Speaker 2
Okay, two of them are solid purple and the last one's still blinking red. Okay. Yeah, correct.
39:00
Speaker 1
takes 1 to 2 minutes for that one to turn solid red. Unlike with the other nodes. Oh yeah. It will turn solid red after it reset. Yeah, it's okay. You can do it again. The 0003. But press and hold the reset button, sir. Let's just say 15 to 20 seconds because it's kind of uh, not two other nodes are now solid.
40:00
Speaker 2
gotcha. i oh it's uh oh it doesn't do purple. it does solid red. ah. oh. okay i see. oh well i hadn't or did i? uh wait a minute. i don't think i reset these. did I? the three Oh okay. on on all three nodes. child nodes.
40:00
Speaker 1
You might want to replace this or add a backslash to this when I reformat it.
41:00
Speaker 2
Yes, we were correct, correct, not, okay, got it, reset, where's that guy, okay, here we go, we go.
41:00
Speaker 1
[KEEP_UNCERTAIN] So what is the light indicator of the WHW-03 now? Yeah, it's OK. It's actually normal for that device. But if you're going to cover it with your hand, it's currently blinking, actually. But it's faded. Okay. Because this model is actually one of our older version with our intelligent mesh devices. That's why there's a lot of changes on it. So let's just wait for that one to turn solid red.
42:00
Speaker 2
It's on the way.
42:00
Speaker 1
like so or release yes, release that one so that it was steady read
43:00
Speaker 2
So just keep holding it. The reset, I mean. Release? OK. OK.
43:00
Speaker 1
It's okay. But you're already let go, right? I'll release the reset button. So no. Yeah. Yes. Okay, that's good. So let's proceed to press release the reset button of the parent node five times within five seconds. Yes. Not too slow and not too fast. [silence]
44:00
Speaker 2
no either so no there's no life so okay yeah yeah no I released it yes Oh here it comes solid red solid red okay all right the side okay all right gotcha
44:00
Speaker 2
So I can just, each one I can go locate and name the room and all that, right? Separately? Yeah. Sure. Oh yeah, absolutely. Yeah. That, that I do through the app, right? Yeah. Yeah. Okay, well, uh, so there's another step to, to get them to connect to the parent node? Yeah. Yeah, they just, you just plug it, we just plug it back in, right?
46:00
Speaker 1
Aim it to the Linksys app by checking the Mac address on the, on the bottom of the router on the Linksys app. But how far it is from the parent now the older one? Four feet. Yeah, it's okay. Yeah, maybe. Try also to do it. Okay, that's good.
47:00
Speaker 2
yeah right right right yeah okay okay uh well two of them are blinking red the older one is still just solid red uh the older one's about four feet i mean i could make it a little closer um yeah okay one of the one of the other ones is solid blue now yeah
47:00
Speaker 1
It turns a solid blue now or blinking. Yeah, keep on observing it. For the old one, it will turn either solid blue or solid green, actually, So
48:00
Speaker 2
So the older ones should just go right from red to to blue. Uh, no, it's just solid red. The old one. Uh, okay. Gotcha.
48:00
Speaker 1
So the old one is still solid red. Okay. So you may now proceed to unplug the two other nodes that turns a solid blue. And let's proceed to set up this child node. The last child node. Oh okay. So the since the other two are solid blue, now can you please unplug them? and remain the WHW03, the old one. Now let's proceed to do the five press method again. To the parent node, make sure to turn off the other six child nodes, then go to the parent node. Press release the reset button five times within five seconds. [silence]
49:00
Speaker 2
That's all. We did 4 and 3. So that's 7 plus the parent node is 8. Sure. And do what to it? Oh, okay. Okay. Okay. Yes, they're off. Right, okay. Yep did that.
50:00
Speaker 1
It for the parent node or child mode. Okay, that's good. So let's just wait 35 minutes for that one to settle since it's blinking red now.
51:00
Speaker 2
Okay. [silence] [silence] Okay. That's blinking red now, so that's good. No, the child node. All righty.
51:00
Speaker 1
Yes, so you can connect by the listen to switch to the to one of the Ethernet port of the parent node. [silence] And of course, would you like also to name, rename your Wi-Fi name and Wi-Fi password or recover your original Wi-Fi name and Wi-Fi password? If you can still remember.
52:00
Speaker 2
uh, yeah, uh, Yeah, uh, uh, Yeah, uh, yeah, Okay, Okay, got it. Uh, uh, Yeah, Yeah,
52:00
Speaker 1
Yes, because I guess before you reset the parent node, you have your you set your own Wi-Fi name and Wi-Fi password. Yeah. What is your original Wi-Fi name and Wi-Fi password before you reset the parent node? Okay. It's okay. Okay, that's good. Can you please. Yeah, it's actually good. Can you please download it? There you go. It's okay. It will turn to solid green again. It's still part of the setup process. Can you please log in to the Lynsis app?
53:00
Speaker 2
I'm sure I can. are you talking about for the network hanging? Yeah, sure. I'm sorry. Before I reset it. Yeah. Okay. Well, uh, okay. So the, just sorry to interrupt, but the old node is, uh, is now, is now green, finally. So that's good, right? Solid green. Nope, well, now it went back. Well I'm sorry. I just went back to red. Solid red. Okay. Okay. Okay. All right. So what can we do next? Anything? You were talking about.
53:00
Speaker 1
So that we can change your Wi-Fi name and Wi-Fi password. You can actually recover your original Wi-Fi name and Wi-Fi password. And make sure to refresh the app. And log in using your router password.
54:00
Speaker 2
Sure. Okay. Uh, yes. Okay, let's see. Okay, now, it did turn all the green, so that's good. All right, the app is booting up. Okay, well, it's it's not coming up. Just says linksys. Huh [silence]
54:00
Speaker 1
You can try to make sure your phone, by the way, your phone is connected to your link, this network, which is the default Wi-Fi name and password of the parents node. Your Wi-Fi name start with underscore veil ops out up now that delete. Yeah, and install and reinstall the link system.
55:00
Speaker 2
That's weird. Oh, uh, the Linksys network. Okay, let's see here. Okay. Yeah. Yeah. Yes, right, right. Okay. Yeah, all right. I've got that. So back to the app. Well, it's just nothing's coming up. All I have is Linksys on a white blank page for the app. Ah, okay. All right. Okay. Okay. I'll just retype in the Wi-Fi pass, just in case I had something wrong. Okay. So I've got this inputting. Hunter what's your Wi-Fi network called? Hunter's is unknown. But like, we're all on Hunter's network. Oh no. Is it symbol stuff. Use the SSID. Yeah. Yeah, I'll just go to the main thing. That's what I'm on. You're on it. So, here I am. Oh, no, I'm not. Oh, yes, but I am, right? Okay. Kevin, what's the mystery network you connect to? I don't have no network or Wi-Fi at all. Zero. What? That's the mystery network. Oh, I see now. Okay. It's got to be something to do with the name. The symbol Wi-Fi search. Well, we just had another SSID?
55:00
Speaker 1
Yes, yes, that's it, linked to the Linksys Smart Wi-Fi management, it's already connected, do you have the option to skip that, one, sir? Yes, yes, that's it, linked to the Linksys Smart Wi-Fi management, it's already connected.
56:00
Speaker 2
click Linksys Smart Wi-Fi management open loading setup experience terms and conditions. I agree. Allow Bluetooth devices connect the router to your modem or source of internet. Okay, we've done that. Yeah, so it's connected. Plug those into power near the rabbit. So this is to this is to add all my nodes. Is that what that where we're starting to do. Yeah, so I'm turning the equipment on right now.
56:00
Speaker 1
That's okay, just continue it. [silence] Yes, skip since we already added your child nodes. [silence] So what is the option now? Yeah, it's OK. I just try to observe.
57:00
Speaker 2
[silence] well I mean I can go back. Yeah uh but I'm back to the page that says connect the router to your modem or source of internet okay it's continuing on the next page says where we were plug additional nodes into power near router can I just if you don't have more nodes skip this step well gotcha yeah it's it's keep doing that so how do I get out of this to get to the main page it says make sure everything's finished starting up it wants me to you know add the nodes that's what it wants me to do
57:00
Speaker 1
Just try to continue. Just keep observing it. So it asks you to create Wi-Fi name and Wi-Fi password, right? Okay, that's good.
58:00
Speaker 2
Duet. Um, okay. Okay, connected. Alright. I think this could take up to. Okay, I see. Uh, alright, so let me just make sure that I remember the wiifi here, so just a second. Yes, correct. And then a password as well. Just.
58:00
Speaker 1
To select router. Router password to login. Or skip for now. Okay. It's different. It's different from your Wi-Fi password. So, you need to create an admin, or router password.
59:00
Speaker 2
Okay, next, I would say continue, login, let's see here, it's login. Let's see, email. Well the page on that, it just says login. So I got to the okay, links this text to your private security, continue. Okay, so skip for now, got it. All right. Create your router password. Okay, so what's that? [silence]
59:00
Speaker 1
You need to follow requirements on creating that. Just configuring. Okay, that's good. So after that one, you need to reconnect your device to the Wi-Fi name and Wi-Fi password that you just set.
60:00
Speaker 2
Okay, here we go. Configuring your Wi-Fi. //sighs// Yes. Correct. //sighs//
61:00
Speaker 1
OK, can let's write their reconnect your device or your phone. Yeah, it's OK. It's still looking, looking for a child note. It's OK.
62:00
Speaker 2
uh I'm sorry, recon status, so the page it takes me to is looking for child devices. So, so let it, oh yes. Okay. I only have one plugged in, so, okay. Do I unplug it? It's the old one. Do I unplug it or keep it plugged in?
62:00
Speaker 1
No need keep unplug it then and then is still looking for a child note? skip try to wait then check the light indicate of the child note is blinking red, right? it's okay, it's adding so let's just wait for that one to finish and then after that since you already changed your wifi name and wifi password back to its original settings
63:00
Speaker 2
Okay. I I'm right? Okay. Adding your child mode. Right? Okay.
63:00
Speaker 1
You may proceed to relocate the child node, but just wait for that node to set up. It's set up again. [silence]
64:00
Speaker 2
Okay, let's see. What is it doing? It's saying, uh,
65:00
Speaker 1
It's okay, but what is the current light indicator of the child nodes, still solid green? Yeah, it's okay. Skip the Linksys app there since you already set up, then proceed to reconnect your devices, then relocate your child nodes. yeah, skip the Linksys app. Leave the Linksys app. Since you're already set up, sir, then reconnect, yeah, reconnect your devices to the new Wi-Fi name and Wi-Fi password.
66:00
Speaker 2
Oh. Yeah. Okay. I'm at a page where it says, um, your network. There was a problem adding child nodes. Restart them and try again. Show me how. And it should and it lists all my nodes. Uh, yes, correct. Solid green. Okay. So, I mean, do I just skip out of this page? Your side? What, what do I do next? I'm sorry. Okay. And then go plug in.
66:00
Speaker 1
I guess under Ling Essex up there. I don't know. So, you can proceed to relocate the child nodes. If you go to the Ling Essex app, you have the option to name the child node. And if you're going to name it, you have the option to, you have the option for that node to blink, so that you can recognize that. So since you have a huge house. Yes. You may proceed to relocate all the child nodes back to its original location. And then after that, refresh the Ling Essex app and you can rename it. [silence]
67:00
Speaker 2
oka each uh child node I go and plug in and then I wait for the app to tell me uh that it's connected now but that's all that's that's all done through the app though correct yes okay okay so uh like I said before
67:00
Speaker 1
No, no need, because we already configure it. And yes, you can actually do it, uh, relocate the childnitcher one at a time so that you can rename it. Okay, go ahead. Switch. Yes.
68:00
Speaker 2
These are all, uh, all over the place. So can I just do these one at a time? Is there anything else that I need to do with the main parent node? Yeah. Okay. All right. That's what all right. Well, let's just, let's just test one and before I let you go and then I can do the rest of them. Yeah. That's good. Yeah. That's a good idea. Oh, well, wh whatever. Can't be done. Oh yeah, I can. Okay, let's see. I don't know. That won't work either. No, what I really need to do is connect my router first. I mean the uh switch. Yeah, yeah. Because they're all different.
68:00
Speaker 1
Okay. So you have a buck-hole set up. [silence]
69:00
Speaker 2
Ethernet connected, they're too far away to be Wi-Fi. All right, well, let's see here. Oh, man, I'm seeing where I was kind of in the middle of that. I see here. [silence] Okay, let's sit here. Oh gosh. Well, I need to go get another, uh, another cable. All right. Okay, bear with me. Oh boy, this all better work. Um, Yeah, that's the first time I've had to do this. Um. to this extent. Okay. All right. Transcribed.
69:00
Speaker 1
Okay, yes, go ahead. [silence]
74:00
Speaker 2
is connected. Um, okay, now I need to go do a set of my first, okay. and all right.
74:00
Speaker 1
I know. Uh no need, us to was by removing was to plug that in back towards original location. Wait. Yeah, wait for it
75:00
Speaker 2
Okay. So, to set up my first child node, I Need to be in the app, right? Okay.
75:00
Speaker 1
3 to 5 minutes for that to turn to turn solid blue again. Then once it's steady blue, that's the time that you go back to the linksys app, but make sure to refresh the app and check if it's already reflected. Check if it is already on the linksys app, but make sure to wait for the child node to turn solid blue again. Three to five minutes. Make sure that you are connected to the new Wi-Fi name and Wi-Fi password.
76:00
Speaker 2
Ah, okay. okay. There's a I S-s-s-s-s-sweat. We got ya. Okay. so we're waiting on that. All right. okay. Do I still need to be on the the develop app or should I be on my internet now? Yeah, okay. All right.
76:00
Speaker 1
Let's wait for the first child node to turn solid blue. Okay. And then we'll try to refresh the app.
77:00
Speaker 2
Yeah, well, I'm probably too far away from it. [silence] Yeah. Yeah, okay. Gotcha. Okay. Okay, the child node is now uh.
77:00
Speaker 1
Okay, refresh the link just up. Yes, give it a minute. [silence]
78:00
Speaker 2
Ah, now it's turned red again. Blinking red again. Give it a minute.
78:00
Speaker 1
Is it plugged in directly to the wall outlet? It might be too far. Is it too far from the parent node also? Ethernet cable. So from the parent node, from the ethernet port of the parent node to the internet port of the child node. Yeah. So from the ethernet port of the parent node to the child node.
80:00
Speaker 2
Well, it keeps going from solid blue, and then it starts blinking red again. Is it just taking time? Oh, yeah. Well, it's, again, it's connected via Ethernet cable. Yeah, I'm sorry, what? [silence]
80:00
Speaker 1
Sorry, so from the ethernet port of the parent node to the internet port of the child node. The ethernet cable. Okay, so from the switch to the internet port of the child node. Do you have the options here to transfer the ethernet cable? Yeah, you have eight ports, right? Eight ports of the switch. Kindly transfer it to the other other other port. To the next port to a different port of the switch, since you have eight ports in total of the switch.
81:00
Speaker 2
Yeah, no, it goes through a switch, like we talked about before. Right. Right. What about transfer? What do you mean? I do. Yes. Transfer what? To what other ports? Oh. Well, they're there. OK. I just plugged them all in. So
81:00
Speaker 1
Yeah. It might be also the ethernet cable or the switch itself. So you have the option since you are observing a first child node. Kindly try to plug the child node there directly to the parent node. One of the ethernet port of the parent node. Yeah because the problem is that the child node will not turn to solid blue. It's keep on blinking, right? When it's plugged in directly to the switch. Now let's proceed to plug the child node directly to the parent node.
82:00
Speaker 2
i think like you can't and i think like it's gonna do me any good to do that. you correct yes. Okay, so, i've got to unplug it here and then take it back to the parent node and plug it back in. okay i thought we already did that. oh
82:00
Speaker 1
Use an Ethernet cable, plug two other end to the Ethernet port of the parent node to the internet port of the child node. [silence]
83:00
Speaker 2
Okay, I plugged in the same child node back near my parent node and I should be able to connect to this
84:00
Speaker 1
Okay. [silence] Okay. Keep on observing it. Yeah, that's what we tried to observe it. Because when we tried to wire the CHILD NODE directly to the SWITCHES keep on blinking red. How about let's proceed to wire it directly to the PARENT NODE and check if it's still blinking red. Because it might be the ETHERNET CABLE also might having an issue.
85:00
Speaker 2
give me and I connected with connected it with the cable and it's now blinking blue now it's blinking red Okay. I want to say that it's just turned solid blue, but... So on the router, there are, you know, lights that blink for each port. And some of the lights are not blinking. Could it be the router. I mean not the router. I'm sorry. I'm talking about the switch. Yeah.
85:00
Speaker 1
yes, might be because there must be a light in it. Try to check the port try to connect your ethernet cable if there's a light. You can use, you can use that one also. [ silence ]
87:00
Speaker 2
because so the switch could be bad. yeah yes okay so this yeah so just to complete the uh the child node is now solid blue so uh that's not the that's not the issue so let me I actually have another uh switch a new switch already. so let me go yeah let me get the new switch and just uh just start from scratch here eliminating all of the possibilities here. if that's happened to me before where they a switch Personally, I use a five port switch but it's a Linzix.
87:00
Speaker 1
yes but make sure if it is manageable or unmanaged switch and for a manageable switch you really need to set up that one what is the model number of the new switch
89:00
Speaker 2
[silence] So for the switch, all I have to do is just plug it in, right? Yeah. There's no configurations. Uh, well, let's see here. It says, ah this Lok bizuh uh, LG S105. Yeah, I just gave it to you. It's uh, LG uh uh S105.
89:00
Speaker 1
Lg S 105. All done. Let me just verify this information. How about the serial number, sir? Yeah, sorry. It's too small. [silence]
90:00
Speaker 2
Oh, yeah. Okay. Are you ready? It's one, three, N, two, oh, five. M, as in man, four, seven, C, zero, four, three, eight. Uh, memo, c, two, G, one, seven, two. K, eight, one, three, four. Zero, four, one.
90:00
Speaker 1
Yeah, let me check. I guess this one is manageable switch. It is manageable switch right away. L G F. Try to plug it in. And while you're doing that, let me just hold this source three to five minutes to have this sources in my end to verify this LG S105. Okay? So please stay on the other line about the right back. Thank you. [silence]
91:00
Speaker 2
[silence] You say it is or is not. Okay. So, do I just plug it in and done? Okay. Yeah. Okay. All right. [silence]
91:00
Speaker 1
Okay, so thank you for patiently waiting, are you still there? Okay, so by the way, sir, it's unmanaged switch, so its function is plug and play.
93:00
Speaker 2
Yes yes I am Okay good Okay I just uh I plugged it in and then I plugged in uh several of the ethernet cables to it Um Yeah So now the question is um we're back to trying to set up some of these nodes right [silence]
93:00
Speaker 1
Yes, go try to connect it all now directly to the new switch from lens list. Yes, OK. [silence] Yes, because that is your original setup before, right?
94:00
Speaker 2
[silence] [silence] [silence] [silence] [silence] [silence] I said we're back to trying to set up a child node, right? yeah. [silence] right. [silence] [silence] [silence] well, from the switch. Oh gosh, let's see. [silence] [silence] [silence] [silence] So we want to, we want to connect the [silence] trow node to the switch, right? Yeah. Yeah. right. right. exactly. Okay. uh [silence] So on six. [silence]
94:00
Speaker 1
Ensure the switch is connected directly to the parent's node. And let's observe if it turns solid blue. [silence] And by the way, sir, I would like, is that the wh 03 or the mx 8500. Okay, that's good. And I would like to set an expectation also so that due to the firmware update. So this W H W 0 3 is no longer visible on the link up. Okay.
95:00
Speaker 2
Yeah, the one I'm starting with is the MX 8500. Yes. Yeah. Right. Yeah, yeah. I thought that might be the case. Okay. Um, yeah. uh, all right. So it, um. you know
97:00
Speaker 1
refresh start from the beginning force close and reopen the Linksys app now skip keep the one no need manage Okay router password [silence]
99:00
Speaker 2
So do I start... yeah, start fresh. Okay. Gotcha. All righty. Okay, here we go. Ready to complete setup. Do I want to be in that? I really don't, do I? No. Okay. So, okay. So, don't want to complete setup. Quit setup. Quit setup. Okay. All right. So here I am at the--it gives me two choices. Manage your Wi-Fi or set up a new Wi-Fi network. Manage. And then do a router password or email login. Okay, here we go. It says I'm on the home page and it says I have 37 devices, eight nodes. Wow. Okay.
99:00
Speaker 1
They double H2O 3, batting church. Oh because day regarding with that monster kicked in the might still bling can you check the light indicator what it doesn't show they okay. Can you provide the phoneware version of the server? I will check if it's already dead. Updated the phone they are no longer visible on the link can you provide a firmware version? Go to the link, let's use the web interface cuz there's a big possibility that due to the more updates ma shit is 8 500 is no longer visible on the link says up! Let's see.
101:00
Speaker 2
Yeah. Uh yeah. Well actually they're they're they're all offline, except for this uh the one of Scott in front of me here. Um, No the the child node that I'm at is solid blue. Okay. What's, what what do you want me to do? Yeah. Um,
101:00
Speaker 1
Use the web interface to verify this information.
102:00
Speaker 2
I do not know just my phone. I mean, I have an iPad. okay, so I know you. Okay. So I need to be near my parent mode. okay, all right.
102:00
Speaker 1
Now how, can you please set your phone into a desktop mode?
103:00
Speaker 2
Actually, I don't my wife has my car and it's in the car. So I don't have a laptop or an iPad. So what do I do? I'm sorry. Click the browser. Okay. Then what? Three dots. Got it. Okay.
103:00
Speaker 1
or tap the AA icon in the address bar, and then select Request Desktop Website. For example, you're going to open Safari and then navigate in the website that you want to view in the desktop app, tap the AA icon in the address bar. And then on the address bar, tap the AA icon, capital letter AA in the address bar.
104:00
Speaker 2
I. It is share ad bookmarks. New tab, new private tab, bookmarks all tabs. Yeah, it's correct. Is that- I'm sorry. I'm. I'm. This is uh. Okay. I I have the address bar. Okay. What about the address bar? Hmm. Uhhh.
104:00
Speaker 1
Yeah, [ address think
105:00
Speaker 2
recent searches clear all okay recent searches search and enter a website yeah just a second I'm trying to get rid of all the things that I were was in I kind of recognize what you're talking about but I don't see it uh okay let's start this over Safari comes up [silence]
105:00
Speaker 1
took for the AAI, consur, capital letter A to letter A. And then request desktop website, desktop. Yes. Then select request desktop website.
106:00
Speaker 2
Of course, it goes to the last website. It was at. And so I want to get out of that. Yeah, okay. Okay. All right. Request the what website? Desktop. Yeah. That's up. A.A. came up but I have a desktop computer. Okay. That's not giving me what I want.
106:00
Speaker 1
you don't stop that one. Tap the AA icon. Yeah and then the website will reload in the top mode providing a full view of the site as it appears on the desktop or laptop. So that they can use it actually useful for accessing full website features. [silence] Yes that's it. Pro-ceed. Okay let's use Google so let's just use Google. So on the address bar Kindly type 192.168 .1.1 192.168.1.1. Yes. [silence] okay-
107:00
Speaker 2
Oh, here we go. Request a desktop website. There we go. No? Okay. So it takes me to, uh, well, it takes me to a Google website. The desktops formal. Yes. just a second, I'm starting over. 192. Okay. And then just enter. Okay. So it's got router network, login admin choices. [silence].
108:00
Speaker 1
It to use your admin. Is it asked you to log in? Okay. How about my router dot local? Delete 192 dot 168 dot one dot one. Then change that into my router. Dot local. And then press enter. Okay proceed.
109:00
Speaker 2
No, I mean, so we're still on Google, it gives me one, two, three, four, you know, places to link to. My router.local, okay. I did, and so it says, access your Linksys router local settings. So click on that, or click, or access the Linksys Smart WiFi router.
109:00
Speaker 1
yes. [silence] okay [silence] can we open a different browser? [silence] Safari? [silence] 192.168.1.1 [silence] 192.168.1.1 [silence]
110:00
Speaker 2
do you go to links is Linksys Smart Wi-Fi routers user interface using the local access link. Okay. Now what? The Web interface of your router can be accessed through the local access link. Steps below will guide you on how to smart access the router locally and launch the Web router. Haven't we already done this? This is where we are. Boy, this is really ridiculous. Yeah. New tab. Okay. Okay. So what do I put in the search? Okay. 192 and 162 is. 1.1. That is it? Ah, 168.
110:00
Speaker 1
So it doesn't accept the log in. Is your phone, sir, connected to your Linksys Network? Yeah.
111:00
Speaker 2
Okay, admin login. Configuration Center. Uh, so it has a whole bunch of text here. So, log in to that. It asks me to, I mean, it, it says, uh, admin login and then it says switch routers like linksys and other networks brands used to access point gateways. Firmware updates, I mean it's all kinds of a bunch of text here. And, and then it has a box that says, to access the access To access the access panel, you must first enter your password and login. Is, is my phone? Is that the question? Yes, it is. So do I want to be on this page and do I want to hit login? What do I do next? Okay, login. This connection is not private. This website will be impersonating. Pardon me? I still didn't hear you. Thanks. All right. Well, it says show details or go back. Those are my only two options. Okay. Safari warns you when a website is certified that the this happens at the website misconfigured.
111:00
Speaker 1
How about on the very bottom? Visit this website.
113:00
Speaker 2
learn more. Then it says, go back. That's my only other option. to learn more, you can view the certificate. If you understand the risk involved, you can visit the website. So what we want to do is visit the website. Visit the website. Okay. So now we come up with a page that says, access employer password. Okay. A D M I N. Okay. Just those, that's it? Just that. Sign in.
113:00
Speaker 1
password labeled on the bottom of the parent node try to use that
114:00
Speaker 2
invalid router, password, please try. again. Okay, password. I'm. the. T T Like, barely see that. Okay P K 0 A. PK. I-0 A, 6-9- W.
114:00
Speaker 1
Okay, proceed to how about the password that you created earlier on the Lynx app? Okay check your network status. Is it connected?
115:00
Speaker 2
Oh, sorry. AT T W invalid router password, please try again. Okay, I can do that. Okay, so Linksys Smart Wi-Fi tools. That's where I ended up. Is my phone connected to the internet? Is that the question.
115:00
Speaker 1
okay, go to connectivity on the left side you can see the router settings, then connectivity, select connectivity, then then under basic, you can see there, on the right side, check for updates, then the word details again, how many nodes are connected, [silence] the trigger from it
116:00
Speaker 2
first box network status, uh yeah, two check cards. yep, connectivity, uh, priority. yes, uh, connectivity. okay, uh, nodes are up to date, uh, checking. uh, just two, the parent and one, uh, the [silence]
116:00
Speaker 1
Okay. But did you already relocate the other six? Okay. Okay, which means it's all ready connected. Yeah, it's okay. Click okay. Since the child nodes are now connected, go to troubleshooting. Click okay then select troubleshooting. And then you are on status, click report below, too small. Report. Yes. This is a fall. Can we provide a firewall version? The firewall version.
117:00
Speaker 2
child no none of the rest of the nodes are connected trying to do this one okay um at the bottom okay and select still still at the left yeah you got it okay status report oh my god this is teeny oh report okay now what firmware version yeah it's a uh 1.0.1.1 sorry one
117:00
Speaker 1
let me just verify it. 1.0, correct? 1.0.1.11.216903. So, 1.0.12.216903. Okay. So, can you check on the linkages after if there are one node connected?
118:00
Speaker 2
what do you want to do brian correct start over 1.0 .12 .216903 correct no no no no no it's uh 1.0 .12 .216903 okay I'm going to close out of this here
118:00
Speaker 1
offline. Yeah, and I would like to set an expectation throughout that, due to the firmware update, as what I've mentioned earlier, your MX 8500 is no longer visible on the Linksys app. So, you might encounter issues that even the child nodes are solid blue and solid green, but it indicates on a Linksys app that they are no longer, they're offline, even if they are connected. You really need to access the web interface on your phone. Yes. Same thing as what we did right now. So, you need to relocate that all the child nodes, wait for the light to turn solid blue and solid green.
119:00
Speaker 2
Okay. We, uh, it indicates the nodes, it says child node number seven is internet connected and then there's a sub-connection to that one that says Linksys, uh, well, no, it says it is connected as well. I thought that's what we were just doing. Okay.
119:00
Speaker 1
Yeah, how about the... and then you can continue relocating the other nodes. No, no need, because they're already up to date.
120:00
Speaker 2
Okay, I can't - we can only do one at a time because they're too far apart. I mean, literally, they're in separate houses and it's like, you know, it takes a long time to connect them all. Can we just do one node and make sure that it is up and running and that the whole system is working? Just one node. I have one plug in and one parent and they're both blue. So, um, can we just start there? Yeah, I'll do that later, but the first node is already plugged in. It's blue, it's connected. And then the parent node is connected and it's blue. So what's the next step? What? There's there a software update, firmware update? What what - what do we need to do to get this done?
120:00
Speaker 1
We're actually done. All you need to do is to proceed relocate the other nodes. And to rename your child nature, you go to the device list. And then click edit. Yeah, no need because it's already [silence]
121:00
Speaker 2
Uh, Okay. So, um, can I, uh, change the names? Otherwise, it's going to get real confusing here. So, um, so just to be clear, the parent node is up and running. The switch is running. The, uh, first node I installed is running. So now, you're saying all I need to do is connect the other nodes. Yeah, right. I know how to do that, but I guess my, okay. Um, all right. So, is there anything left to do at the parent node before I start? [silence]
121:00
Speaker 1
Ya. No need because it's already up to date. Yes, exactly. And I will also provide your ticket number. So just in case you call us again, so the next technician can quickly access your information. It's 265... zero. It's 026 0 26540. 0. No, it starts with zero.
122:00
Speaker 2
self. OK. Well, I OK. ticket, to six to six, OK, five. I'm sorry. all over to six. five. OK. to six
122:00
Speaker 1
Yes. Exactly. Yes. So, is there anything? Yeah, is there anything else that I can help you with? Okay. You're welcome, sir. But of course, feel free to call us back if you need further assistance. So you may now proceed to relocate the other child nodes, wait for the light to turn solid blue and solid green, and thank you for your time, sir, and patience.
123:00
Speaker 2
Okay. All right. 026540. That's it. Okay. Uh, so when I call back, I just give them that number. If I have to call back. Okay. And so, all I should have to do now is plug in, and name them, and I'm done. Yes. Okay. Okay. Well, good. Uh, I hope that is the case. So, yes. Uh, I don't think so, unless I, unless some of them don't work, but they appear to be pretty working. Thank you. Okay. Great.
123:00
Speaker 1
Have a good day. Take care. Bye. You're welcome. Bye.
124:00