Speaker 1
Okay. Um, I've been on the phone with spectrum this morning for about two hours and something so weird is going on and they told me to call you and maybe you could help me because I have your wi-fi, your Linksys wi-fi and they can't really check it.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self help options available. Please have your serial number ready and stay on the line for assistance.
00:00
Speaker 1
Link is Tech Support. Um, yeah, can I tell you what's going on? Okay, it's just too weird, okay? I lost, it keeps telling me I don't have internet connection on two TVs where I can't get in and see anything. But my living room TV that's hooked up to Ethernet, is that, Ethernet? To an Ethernet cable. All right, I'm able to get into some apps and watch, you know, different shows, um, you know, like Tubi and, uh, I was in Tubi and Pluto and watching some shows, but I can't get into my Spectrum app.
01:00
Speaker 2
uh yeah i know or do you mind providing me more information of the issues that you're having right now yes sure
01:00
Speaker 1
And here's, here's the weird, the weird-est thing, I thought, well, my router is kind, it's kind-of old, but, and maybe it's gone out, but all the lights are on and everything, and here's the weird thing. When I went into my settings to see, um, let me go in there now. Oh, let me get out of here. I went into my settings to see if, you know, what I named my router was in here, it's not in there anymore, but the serial number from my router is in here. Now, nobody else would have my same serial number, right? Nobody would, correct? Okay. So, it says wireless, no, [silence] . wireless network and that's what's showing up now so if that's the same number as is on the back of my router that would be me right are you there okay yeah yes right well um i don't have [silence] Netflix, so I don't know, but I'm able to, I'm able to access like other, first of all, I've got a zoom box. I don't know if you know what that is, but I, I run on zoom. Oh, so, so it's um, wi, uh, you know, internet, wi-fi, whatever. And some of the apps I can go in and watch stuff, but I cannot even get into the Spectrum app. So, we were thinking, well, maybe it's. Yeah, but the, the, and he walked me through. I, I, I went in, I went in this links says 01936 that's showing up that's on the back of my wireless router, and I tried to sign in with the original, um, password that came with that wireless network number. And it won't take it. And I tried to sign in with the password that I have, like for guests, you know, to use what guests have to you. [silence]
02:00
Speaker 2
[silence] sorry. adding. [silence] [silence] Oh, to the spectrum map. [silence] Uh-huh.
04:00
Speaker 1
[silence] that's on the back and now it's just on the back of my uh router. it's like something's happened
05:00
Speaker 2
Mhm. The default Mhm. Mhm. I see. So, yeah, um, it seems like your your router, ma'am, went, went back to its default settings. So, you probably had to reset the router accidentally or the router rebooted itself and went, went back to its default settings. So, all your configuration, your previous configuration were, um, were, were erased due to the, um, due to the, er, reset.
05:00
Speaker 1
Okay, okay, because that's what. Okay. That's very weird, isn't it? I've had. Yeah. And
06:00
Speaker 2
So technically... Yeah, that's actually... might not be the reason why. And, uh, previously, those TVs that you have right now, were connected to the 2.4 gigahertz. And right now, they're having issues connecting back due to the conflict, within the 2.4 and the 5 gigahertz. So what um what we can possibly do is, um, we can separate the bandwidth, the frequency band, the 2.4 and the 5 gigahertz, in order for you to manually connect it to the 2.4 and have it working. but yeah it's kinda weird though.
06:00
Speaker 1
Let me tell you this. I mean, before I even did this, I was having this trouble, but I did push in the little button on my router, that little tiny button, it just pushes in ever so slightly. So, did I really screw something up by doing that? But it was doing it, it was doing it before, you know, so. But I did do that, so maybe I screwed it up even worse. I don't know. Oh, well, but it was doing it before I did that. I mean, we went through everything. So, but you think you can walk me through so I can get some, some my news on and my spectrum out because, man, I, I'm missing it. Okay. Do you. Yeah, that's me. You know it by the phone number, huh?
07:00
Speaker 2
Yeah, that's it. That's actually it, ma'am. Okay. Uh huh. Sure, sure. Um, let me just check here for any records. Um, I believe I'm speaking with Miss Janice Ellis.
07:00
Speaker 1
Yes. Sure. Let me turn it over here. I wish I wouldn't hit that button because it was already screwed up enough if I screw it up even more. All right. So you want, you want the serial number, right? Okay. 1 4 X like in xylophone. 106 O B like in boy. 8 0 1 9 3 6.
08:00
Speaker 2
yeah and let me just verify your email address it's the I mean sorry J Ellis 006 at CFL dot R R.com okay now can you provide me the model number in the serial number of your Linksys router? yes hmm
08:00
Speaker 1
No, 801, 9936. So don't don't ever press that little tiny button. That don't ever do that. on the back.
09:00
Speaker 2
Okay, let me just check your router because it seems like the motor of your motor shows here um, it's a, you got a linksys router with a model EA6100. Yeah, it's also in the starter where the serial number was indicated. Yeah, but anyway, um, just to set your expectations, uh, this router that you have right now is actually already part of our end of life devices, uh, which means we no longer manufacture this one and updates firmware. Also, um, it's almost part of our
10:00
Speaker 1
Okay. Okay, when, when it, when is the support gonna end on it? January oh my god well it may be. Let's try to get it going so I have something and then maybe
11:00
Speaker 2
like end of support for that product. Actually, um, the July 27th, we will be no longer supporting this product. But anyway, uh, let me walk you through and set up your router back from, you know, from scratch and uh, uh, separate your frequency band. Let's see if um, it will work. Uh, then again, I cannot guarantee that it will, you know, work fine. But uh, yeah, we'll give it a try. Um, on July 27th, this month.
11:00
Speaker 1
maybe we'll talk about what would be best for me and a new one and then I'll look at them and then you know call back in and pick pick what I want would that be okay okay all right by the way oh I've got I've got a tablet but is it gonna work that's all I got I hope it's gonna work I hope it's gonna have internet all right let's see I don't know I'm I haven't been on it today let's see [silence]
12:00
Speaker 2
Yes, man, sure. No problem. All right. So, um, do you have a computer or a laptop we can use to connect to your Wi-Fi? Oh, you got a tablet. Yeah, yeah. Uh, sure. Uh, we can use your tablet. Uh, yeah, but it's working fine, right? Were you able to connect to the Wi-Fi? Like at the moment? [silence]
12:00
Speaker 1
let me let me see yeah it looks like it's working alright what uh uh what do I uh need to do on my tablet alright so I'm clicking on chrome and I ai I'm in right uh yeah am I linked this Wi-Fi? I don't know I I well I mean I'm using it I uh I guess so it's going through there yeah cause I don't have any other Wi-Fi yeah it it is [silence]
13:00
Speaker 2
Okay, so on your tablet, let's open a browser, uh, but first, let's connect it to the Wi-Fi. What is your, um, yeah, is your your iPad already connected to the Wi-Fi? The Wi-Fi. Yeah. Um, okay. We need, we need to ensure that it is really connected to the exact.
13:00
Speaker 1
All right, hold on. All right, sure. Hold on just a second. Um, in my settings, okay, settings, all right, and what do I, what do I hit from there? Connections? All right. All right, yeah, it says link's 01936. It did. It changed everything back. It,
14:00
Speaker 2
Wi-Fi broadcasted by the Linksys router. So can you go to your Wi-Fi? I mean to your settings and go to Wi-Fi settings. First on your iPad. Okay. Yes, connections. Go to Wi-Fi. Okay. Good. Okay. Okay. Um, I mean good, it's already connected. So let's go to let's go back to the browser and then on the address bar you type in,
14:00
Speaker 1
All right. Okay. Okay. Dot one, dot one. Okay. Yep.
15:00
Speaker 2
So let me just repeat. Let me just repeat. That's http://192.168.1.1. All right, so let's hit enter.
15:00
Speaker 1
Okay, I'm there and there's a picture of my dinosaur Wi-Fi. Well, it says, um, it says, um, it says, Linksys will help you set up your router blah, blah, blah. Click next to continue and then it says, I have read and accepted the license terms. Do I have to do that? Well, okay, it says, Setup router to connect all device to the internet. Your new wireless home network will be online in just a few minutes. Click next to continue. I got accepted the term so I just accepted them.
16:00
Speaker 2
Okay, did it ask you for the router access router somehow? Okay, you followed the instructions first.
16:00
Speaker 1
Man, this is a real mess. What do you think caused that? Yeah but it was doing it it was doing it before the reset though. I wish I hadn't done the reset, but it was doing it before the reset for hours before the reset. All right, now it says now it says install router updates automatically overnight when they are available. This will occur whatever. Install future router updates automatically, so I check that and hit next. Okay. All right, then it says my network name and it's got that 2.4 and then it's got the 5 gigahertz and then it says make make all network names the same.
17:00
Speaker 2
I think it, uh, it's due to the, the accidental, reset. Um, it, it, it, Ah, I see. yes, yes. Uh-huh.
17:00
Speaker 1
[DOWNWEIGHT] And then it says, um, network password, all bands. And then it's got the, the password that originally came with that Wi-Fi network in there. And then so I hit next. Um, can I just try clicking it and taking it out and putting what I want in there? Yeah, I'm going to try it, cuz I'd rather have it back to what I had it. All right, here we go. Hold on. Okay. And then, and then I should click make. Transcription by Otter.AI. for more information text say stop to 484848. New message, (unknown speaker) (unknown speaker) (unknown speaker) (unknown speaker) (unknown speaker) (unknown speaker) (unknown speaker) (unknown speaker) (unknown speaker)
18:00
Speaker 2
Uh-huh. can you can you edit it? is there a way for you to input the password and name that you wanted? Yeah, can you try it? [silence]
18:00
Speaker 1
All network names the same? I'm fine with it being the same. That's how it was before. Is that all right? Well, it's it it it's making one, just the name, and then the next one, it's doing an underscore G H Z. So they are a little bit different. That's fine. All right, then. So, so don't click make all network names the same. Leave that blank. Don't, don't put an X in there. All right, and then I can put my password in. Okay, hold on.
19:00
Speaker 2
do you want to make all the network named the same or do you want to separate the 2.4 and the 5 gigahertz? okay sure no problem um I see all right yes
19:00
Speaker 1
Okay, and then hit next said, all right, so that, but I definitely don't click make all network names the same, cuz cuz then it it wouldn't distinguish the 5G from the other one then, right? If I did that. Okay, all right, I'm gonna hit next. Okay, so that's fine. That's how it was before, so that will be fine with me. It's taking a minute. Are you the one that I that I discussed getting a new one with, or you'll connect me to somebody else.
20:00
Speaker 2
Mm-hmm. Mm-hmm. Yes. Yes, exactly. Mm-hmm. Um, I don't know Ma'am, but I'm the one who spoke with you from the very beginning. [silence].
20:00
Speaker 1
All right. Still going around and around and around. Says almost here. I hope I don't lose my connection. [silence] All right. Now it says, create a router password. Can I use the same password? Oh, so just
21:00
Speaker 2
Okay. Uh the router password is your admin password every time you access the web interface. So, um it's actually up to you, whether you're going to use your wi-fi password as your router password. Yeah. Your router password... Yeah. Uh-huh. [silence] Mm-hmm. Once we configure it, it will show you the Wi-Fi name that you have created and it needs your Wi-Fi password as well. So,
21:00
Speaker 1
All right, well, it's got something in there already. So do I just leave it? Well, I don't know if I should put it, what I named my, my um, what I named it on the screen before, or just leave it. I don't know how I did it before. All right, but it's still going to show in my list of of names. It's still going to show what I named it, right? Like when I go into my, when I go into my settings, it shows all the people around me that have Wi-Fi, the that what they've named their Wi-Fi, and then it [ Silence ]
23:00
Speaker 2
Technically, the router password that it's asking is the admin password for you to enter the web interface. Well, it's up to you, ma'am. It's on your own discretion, whether you're going to change it or just leave it the same password. [silence] Okay. No problem, ma'am. You can just leave it. [silence] EOS. Yes, of course.
23:00
Speaker 1
shows mine. This this is this isn't what's going to show. It's what I named it on the screen before that's going to show, right? Okay. That that's all I care about. I just want that name to be on the screen that I named it before. So just so just leave this leave this like it is then. Okay. All right. I'm I'm going to I'm going to leave it then. All right. Now, okay, I got my network name. I got my password. Um and then it says network name uh under the 5G is the same thing and the same password and then it says router password and then, um, let me write down this router password, just in case I'd ever need it. Hold on.
24:00
Speaker 2
yes yes yes yes yes Okay all right yes you can just leave it if you want then mm mm Yes Yes
24:00
Speaker 1
All right, hold on just one second. 9 N 7 1 That's those are our passwords. Here's what jump onto Wi-Fi, okay, I got it. So then I go next. Wait, the Linksys smart Wi-Fi includes all the tools to access router settings, translate instructions between spoken and written words in multiple languages, and more. runs on Linux operating system. Okay, next. All right, then it says create your Linksys smart Wi-Fi account. it I can put I I can No, it just says there's a box that says no thanks. It says access to your home network and control your network from anywhere. We're in the USA. Internet is the last and final proof. To finish set up the Linksys smart Wi-Fi on your mobile browser, tap the online and follow the instructions on the screen. Next. Okay.
25:00
Speaker 2
Yes, ma'am. Mm-hm. Um, Linksys small Wi-Fi count. Did it ask you for an email and password? No, thanks. What other option is there?
25:00
Speaker 1
computer access network. App that will help you enjoy and something, something. Intelligent media prioritization view and manage multiple home networks. And then it says, no thanks. Okay. Okay. Okay. That sounds like a winner. Boy, this is a lot of work, isn't it? So when I get a new one, I'm gonna have to do the same thing, right? Okay. But still, but still, when I, when I do get a new one, I can still call you to help me, right? Okay. Okay. All right. Okay, so now, so now I'm, I'm in here and it's just got a screen that says Linksys Smart Wi-Fi tools. It says device list, guest access, parental controls.
26:00
Speaker 2
Uh let me no thanks you can hit the no thanks uh huh well well the other i mean the latest devices are no longer that hard to set up so they have new features of course of course ma'am we're here to help you yeah
26:00
Speaker 1
[ Silence ] bead test da, da, da. So am I in here and I should try to see if I'm connected? Okay. All right, hold on. And you know, my the the TV that I have hooked up to that network, you know, I have ethernet cable on only on my living room TV. And that's the one I can get most stuff. But the other two aren't hooked up like that. So is that why I'm able to get more stuff on the one that's hooked up to the network or does that doesn't have anything to do with it?
27:00
Speaker 2
Okay, that's good. Uh-huh. That's good. Yes, yes, you can try. We can try it. Uh-huh. Uh-huh. Um, well, if you're going to connect it using the Ethernet cable, it doesn't need the Wi-Fi password so, it will just automatically get internet from the router so basically you need to manually connect those wireless TVs for you to get internet um
27:00
Speaker 1
[silence] Now I got what I'm looking for, but I'm going to have to set my other two TVs up. Do you walk me through that, or does uh Spectrum have to do that? All right, so I probably have to go to uh Okay, wait a minute. Just, just, just let me see real quick. I don't want to take any more your time, but then I don't want to have to call them back either. So, it says not connected, network connections, not connected, but there's something that I should be able to click on and and I'll find my network. Well, I'll probably have to. I'll I'll must around, but I might. Yeah, I might, I might have to call them. I cannot thank you enough for helping me with this. I mean, I thank, but what okay, if I
29:00
Speaker 2
ah yes there should be um like scan i think there's a scan option or yeah I it actually depends on the the TV feature so basically it yeah it's not on our scope yeah you can you can try to call your TV's manufacturer no no problem ma'am he he he he he yes you all did the troubleshooting though [silence]
30:00
Speaker 1
It what? Okay, well, all right, now. If I want to go ahead and and um, talk to somebody about a new one, 'cause I I had some, you know, I have some questions about getting a new one, what number would I call? You mean, so you could, you could help me, you mean? All right, well, can can I just, okay. I I'm gonna go ahead and get the models that you think or whatever and look at them and decide what I want. But um, hold on, 'cause I I've got some questions. All right. Um, okay. My spectrum guy told me, uh, I probably will go ahead and get a new one because you're not gonna be able to help me anymore. I don't have to follow directly. [silence]
31:00
Speaker 2
You you all did the troubleshooting. I'm just here to walk you through. So it's still your Oh, sure. Yeah. Yeah, yeah. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. I see. Uh, Uh huh.
31:00
Speaker 1
[silence] Yeah.
34:00
Speaker 2
Yeah, actually for this one, ma'am, you probably need to upgrade your router because right now most of our customers are using the mesh routers. I don't know if you're familiar with mesh routers or mesh technology, so considering your old routers model, right now most of our customers are using the mesh technology. So, it's like a um multiple routers interconnected to each other. So, you're not just using one router, you're using multiple like it's like there are two or three routers and it's not like the typical router that it's uh, that like a box, a block box. Right now it's more of like a tower type. It's like a speaker a-steetically when you look at it. Um, that's how a mesh network looks like and it works as a- a mesh system. I mean, it- it connects to each other to create a mesh system for you to have uh an internet within the area where there are no dead spots even in uh the corners of your house. So technically, that's the most ideal um [silence] technology I can suggest or routers I can suggest for you. And uh we do have a router.
34:00
Speaker 1
All right, so let me get this. So each one of those routers have to be plugged into the wall and into the TV somehow?
36:00
Speaker 2
That can cover up to 2,000 sq ft. Um, it's also a Mesh router, and uh, I would suggest buying two of it, you know, for you to have, um, a stronger connection if you are far, far, far, far from the, the main router, because you can, you can move the other one anywhere in your house for you to have an additional coverage. Uh, no, um, you you only need to plug in one router to the modem, and then the other router can be connected to the main router wirelessly or hardwired. And it's got um up to 50 devices can connect to it simultaneously, and um[crosstalk]at the same, at the same time and um from what I've seen where I've worked with it before it has a signal strength all the way up to about 5,000 sq ft.
36:00
Speaker 1
All right, well, you know my my kitchen is pretty close it's all open house at that part. My kitchen's pretty pretty close to my living room. So that TV in my kitchen, that's that's all open to my living room, probably would be okay on the living room one, right? It's just my bedroom one that might need another one because it's kind of in walls and it's it's farther away, right? Okay. So I'd probably just need a two one then, right, instead of a three. Okay. And and all right, let me. Go ahead.
37:00
Speaker 2
So you've got one main router, and what's cool is all your devices will connect to the nearest one, OK? So you can just connect it wirelessly through and then have it move anywhere in your house, and then let your devices connect to the nearest router. And that's how it works. Yes. Yes, ma'am. Yes. Yes. Mm-hm. Mm-hm. So you can consider the- Yeah, I'm sorry. Yeah.
37:00
Speaker 1
Okay. All right. You're saying like Mary X, like X-ray 2000 MX. Okay. And, and that would be a two, a two one? It has two Wi-Fi devices.
38:00
Speaker 2
I would be providing you the the model number. That's the MX2000. Yes, ma'am. Mhm. Yes, it's a dual band Wi-Fi 6 mesh router. So unlike the router that you have right now, which is just Wi-Fi 5, this one is Wi-Fi 6. So it's a uh a bit faster. So it delivers up to 3, 3 gigabit per seconds and covers up to 2000 square feet per node. So if you have two nodes, you'll have I mean, it can cover up to 4000 square feet. And it supports 25 plus devices all at once, which is parallel to your needs. Okay.
38:00
Speaker 1
And it's going to get me my modem speed of 500 with the provision speed of 600, it's going to get me that full because I know my router isn't right now.
39:00
Speaker 2
It's ideal for 4k streaming and um, it's I mean it it features three gigabit Ethernet ports and it's an intelligent mesh technology so it's way better than the router that you have right now. Um uh, yeah. It actually depends. Um, if you are connected to the main router because it it there's there's a lot of factors or you need to consider to get the exact uh speed that uh you are subscribed to it. Because it will change if you are connected wirelessly. So if you are connected wirelessly to the the um, the the internet, you'll only get half of that subscribed [silence]
39:00
Speaker 1
So that, that ether, net, the ether, net thing does that, connects you hard wire, right? Okay. All right. So, um, so also, I mean, I do, you know, this router has done me good, really. You know, especially when I went right to streaming, I up to streaming and very seldom, very seldom, I'll get the buffering, but not that much that it would if this was new and it was doing that, you know, it what didn't even bother me. But, um, it, it's really not up to snuff to, to stream like that, really. Right. I mean, this one that you're talking about, I won't have you. That's why I say so good. I mean, it's in the room, the same room as this one. But like I said, it's kind of, this one is so old. Um, maybe
40:00
Speaker 2
But if you're connected to the, uh, to the internet or to the router, hardwired, you will get the exact speed that you are subscribed. It's how the, the technology, I mean. Yes, yes. [silence]
40:00
Speaker 1
don't have any buffering and all that kind of stuff right? I mean, that's why I'm having the buffering right? Because it's really not powerful enough or whatever. Uh oh.
41:00
Speaker 2
Yes, ma'am. But it's not really that because the router is old. There's actually a lot of factors that may cause buffering. And it's not just because of the router itself, but also the internet service provider or the channel that your internet is on because technically the router is just dependent on the internet source, which is your internet service provider. Or any any issues coming from there and it would also affect your Wi-Fi. And also you need to consider that there's what we call channels, frequency channels, where the internet is coming through and going through. That's why you should also consider the congestion that may happen on the data, especially it's not just your your data who's transferring on that channel, but there's also a lot of users who is passing through that channel, which may cause like a traffic on the internet that's why it also cause of offering. But it can be fixed. Um you just have to change your channel and we can walk you through that anyway. But it's it's actually seldom it's actually seldom. Um I'm just, you know, letting you know that it's not a really an excuse if if a problem occurs.
41:00
Speaker 1
Okay. Can I ask you what makes the picture clearer? Because ever since I switched to Zumo, I don't have a clear picture all the time. Like some things are really clear and other things are not sharp. And it's only happened since I switched to the Zumo. What could that be? What is causing that? Because I'd really like a sharper picture. Yeah, sometimes even it's like this. I'm watching like the news and they got a split screen and one one person like it looks like they got a better camera on him maybe or something and it's crystal clear and then the other person right beside however in the split screen, blurry, not clear. And and this is like
43:00
Speaker 2
like, um, when you're watching a movie, somehow, you mean?
43:00
Speaker 1
[KEEP_UNCERTAIN] Like, a well known news station you'd think they'd have, like, the best, you know what I mean? Like, the best cameras or whatever. What cause is that? Yeah. All right. Okay, I know I've taken up a lot of your time, so I just got one more question. If I decide not to go, I mean, I know we decided to go with the one that's dual because of how slow it is in the bedroom. But if I decided.
44:00
Speaker 2
Yeah, um, I actually don't have any idea, Miss Janice, cuz actually, it doesn't have to do with the internet. Well, uh if it does, if I if it it does came from the, I mean if it's due to the internet or the the slow speed, it would blur everything. But if that's the case, it would be on the Zumo or the graphics of your TV somehow, I actually don't have any idea.
44:00
Speaker 1
[KEEP_UNCERTAIN] not to go with the two this one this probably going to be really expensive right this MX 2000 what's ballpark on that do you know? [silence] yeah cuz usually I get it through you guys and you usually give me a better price than you can see it in the store you know all right well if I just [silence] oh you're not [silence] so I can't get it through you anymore directly shipped from you [silence]
45:00
Speaker 2
I think it's ranging. We don't have really the exact price because it varies depending on the online retailers selling it. Yeah, but unfortunately, we're not selling directly at the moment, so most of our products are being sold through online. Yeah, uh most of our products are being sold through online retailers. Yes, unfortunately. Um probably, um we are hoping this
45:00
Speaker 1
[silence] Wow. [silence] I'm just blown away, because I always call you [silence] take all my statistics and then say, okay, this will be best for you and then zoom. I get it right away and then you walk me through it. So I have to get it somewhere else. [silence] Where's the best place to get it? Do you know? [silence] Spire Amazon. Oh, [silence] all right. But you'll still walk me through it, right? When I get it? Okay. [silence] All right, all right. This is my last question then. [silence] If I decide I didn't want to go with the tube and I just wanted to kind of stick with what I got, but powerful enough, as powerful as possible to make it better, you know, in my bedroom stronger. [silence]
46:00
Speaker 2
the year or next year we'll be back on the market uh... it will be on Amazon or Best Buy or you can try local yeah you can try local stores like Target or Walmart yes yes of course yes of course mm-hmm [silence]
46:00
Speaker 1
What would your recommendation be for that? What what model? MR what? M like in Mary are like in Robert? [silence]
47:00
Speaker 1
Joe. Five five zero zero. Okay. Okay. Would you have a preference with the two? Cause you know what the difference.
48:00
Speaker 2
Let me just look for that one here. [silence] Okay, uh... all right, okay. Um, you can try checking with, uh, VMER, uh, 5500. Yes. Yes. Yes. Or the MR-uh... MR9600. Yeah. Um, this MR-9600 is a powerful
48:00
Speaker 1
Which means what? Huh. Do you think it's better, better than the MX?
49:00
Speaker 2
Dual band Wi-Fi six router that also delivers speeds up to 6 gigabit per second and cover up to 3,000 square feet. It is ideal for handling over 40 devices. and it can provide 8K streaming and heavy gaming without interference. So, it you say 8K streaming, it's good for streaming. Or it's actually also an intelligent router. I mean intelligent mesh router. And yeah, which means it's also intelligent. You can also add additional, router with the same model for you to expand your connection or your coverage.
49:00
Speaker 1
Venturini is the third say I think the you know the thing that's up high venturi is the third say I think the you know the thing that's up high
50:00
Speaker 2
Yeah, I would say it's better. But if you're looking for a bit of shipper or affordable, you can go with the MR series instead of the MX. Because those MX were like the latest models. I mean, not really that latest, though. But they're like a different looking routers. Although they almost provide the same feature. Well, I would say statically they're just different, you know. But this MR 9600 is good for streaming. And um, that's what you've mentioned. You're just, you know, you just love streaming watching movies or news. So it would be the best for you, though. And you can just purchase one.
50:00
Speaker 1
so one router, and then if I find that I need a dual, I can add but you can't do that with the, with the MX 2000. okay, but if you were going to get it for yourself, you'd still stick with the MR 9600. I'm going to go by what you think. oh, it with the MX. okay.
51:00
Speaker 2
I mean, just one rather... additional... Exactly. You can do that with the MX as well. You can actually purchase one. Um, I would say... Yeah, I would go with the MX 2000. It's kind of... Um, it's actually hard to choose, because the MR 9600 is also good.
51:00
Speaker 1
But if I bought the ML... Go ahead. Go ahead. Uh-huh. That's all $100. I thought these things were like $500 and stuff. So the $170 and the $100. Wow.
52:00
Speaker 2
they almost have the same yeah they almost have the same you know routing features so yeah either way although the the the MR 9600 you can buy it for at least $70 I think while the MX MX 2000 will probably go $100 yeah I think so
52:00
Speaker 1
I'm happy about, I really thought they were like about 300, 500 bucks now. [silence] Okay. So that so, Uh-huh. So the other ones you're talking about, the newer ones, they're mainly for gaming and high speed stuff like that, you mean?
53:00
Speaker 2
they're not they're not really like uh the newest one i just provided you or recommended you the ideal router that you can purchase because those older newer models it's not really ideal for um of what you described um your setup would be so yeah um you can actually purchase two uh two Netgear nighthawks for only $149 I think $150. Mhm. Well it's it's good for streaming and for gaming either way they're all almost the same just that there's features and uh
53:00
Speaker 1
well I don't I don't want to buy something that's old and then I'm at the game already you know what I mean are are these fairly fairly new ones I don't want to buy something that's already five years old and already start out old all right so go with the next that's all all right I'm going to circle that's going to have to see who has it with the best deal and then and then call you to set it up and then I'll be in business. hopefully that's a lot this will last me a couple weeks or so because I'm kinda in the middle of a whole bunch of stuff. I can't tell you how much I precious you walking
54:00
Speaker 2
Yeah, yeah, yeah. Yeah, but, yeah. Uh, but I power you, uh, Miss Janice. I would go with the MX series because they covers uh, three years warranty. And those older models were, uh, just one year warranty. It, it still a win-win. Yeah, 2000. [silence] E-H. E-H. Uh-huh. of course worse than yours actually Yeah haha you too miss genus Oh sure of course um yeah you can always give us a call in case you need further assistance just don't hesitate to give us a call back anyway I've already created your record here and
54:00
Speaker 1
How would I know when you're gonna start selling stuff again? You're just not sure? How long has it been? Cause you used to, you. In 2019, you sold me mine. So. Hmm, okay. Well, I'll never switch cuz I've had really good luck. I mean, I think,
56:00
Speaker 2
Any troubleshooting steps that we perform is all so notated here. Yeah, we're looking forward to be at your service and we appreciate your constant support with the Linksys. Well, I'm not really sure because we don't have like the, you know, ATA for that. But anyways, we are still hoping though. I don't have the exact date but I I think it was way back 2024. Yeah.
56:00
Speaker 1
my first one last is like 11 years or something, it was insane, and then it just totally went out, you know, but I I'll never switch. I think you got a good brand. So. All right. Have a beautiful day. And and again, thank you so much. Okay. All right. All right. Bye-bye.
57:00
Speaker 2
hahahaha Yeah Mmhmm You're right You too, Ms. Jenna Have a great day, take care Bye for now
57:00