Speaker 1
Hello. Yeah, I've been trying to use the app, but it won't let me use the live chat. It just, it's too big for my phone. It won't shrink down, so I can't even see where to put my name or email or any of that sort of stuff. I was trying to, first of all, I'm trying to do something, so I went to live chat, but on my, on the phone, it doesn't, the live chat information comes up that you're supposed to put in your name, your email or not, but you can't read it because it only shows half the page and you can't shrink it down to fit the screen of the phone. So I've had to ring you.
00:00
Speaker 2
welcome to Lynx's support. To assure quality service, your call may be monitored. Please remain on the line for assistance. [silence] hi, thank you for calling Lynx's technical support. This is Rio. How can I assist you today? [silence] I'm sorry, so you're trying to use the Lynx's app so that you can, you're trying to login using email and password, is that correct?
00:00
Speaker 1
Basically I'm trying to split, is that the right term? Split my Wi-Fi. I'm on 5 gigahertz at the moment, but I've got a couple of things that need to use the previous three or four gigahertz. Um, and I've gone online. I've searched everywhere. I've gone to your website. I've gone absolutely everywhere. I can't find any information whatsoever that matches up to what I'm being shown on my um, Lynkie app. [ silence ] That's it. Okay. Well, I didn't, I went I did go there as well, but I couldn't understand that. It kept it, it didn't. I think I went there and it kept telling me to download the app.
01:00
Speaker 2
Mmm-hm. Yeah. Mmm-hm. Mmm-hm. Mmm-hm. Okay, got it, sir. Uh, I apologize you've had experienced this issue. Uh, however, sir, if you wanted to separate the Wi-Fi band so that you'll have 2.4 and the five gigahertz Wi-Fi, unfortunately, you will not be able, yeah, you will not be able to, to use the Linksys app. You can only separate it using the Linksys web interface. So, um, all right.
01:00
Speaker 1
the what double cookie sorry darling what did you say I have no idea what you mean by web page so can we start from scratch the number I've got SPN MX 55 so what do you want serial number okay I've got a photo of it somewhere I might bear with me do you have my phone number just in case we get cut off
02:00
Speaker 2
Okay. You can actually bypass that by pressing or double clicking the picture that it provides you. Can you confirm to me, sir? Can you confirm to me? You can just double click, sir, the picture of the web page, so that it will route you to the Linksys website. Can you confirm to me, first? What's the serial number for your Linksys device, please? That's actually the model number serial number, sir
02:00
Speaker 1
I, uh, that's me, because, um, I'm opening loads of windows on my phone right now, so I'm gonna have to put you... Uh, let me just see if I can get this image. H, 7, 2, D for DELTA, 1.0 M for MOTHER, 2, 6, F for FREDDY, 1, 1, 9, 7, 2. That okay? How many what? Just, just the one. I'm in a one-bedroom flat, uh, that studio flat, so... I'm with Community Fiber. Does that mean anything?
03:00
Speaker 2
Uh, yes, I do have your number here. It's 477 67146682. Okay. Got it, thank you. How many total linksys nodes do you have, sir? How many total of linksys devices do you have? Okay. Hold on. Okay. Uh, no sir. Um, actually it's our second language here in the country. Uh huh. All right, so uh, yeah. For, let me just confirm again. The device that you've provided to me, the serial number that you provided to me, it, let me just double-check. Okay, if I got it correctly. 72, all right. Go ahead. Okay. All right. It's 72D for Delta, 10 M for Mary, 26
03:00
Speaker 1
Yeah. Yeah. Yeah. MX 2000. I don't know. Have a look. Yeah. B B B B B B MX 20. Sorry, I thought it was 55, but it's M X 20. Is that an old one? Is that an is that outdated because I've only just had it fitted. [silence]
05:00
Speaker 2
F for Frank 1, 1, 972. The model number of your device. Is this MX2000? You will be able to find it at the bottom of the Linksys device. There is a model number. Ah, okay. Got it. Okay. Got it, sir. Uh, sir, for this device, sorry, go ahead. Well, um, just to be transparent, sir, this is part of, uh, not that really old devices. However,
05:00
Speaker 1
Right. Okay. Right. Uh, but no, I've had it, um, a, I think, couple of months, three, four months. Uh, I've, uh, I've been putting, I've been putting off doing this for so long. You know what it's like, you keep thinking I'll do it tomorrow, I'll do it tomorrow. And then I've, I've been having to manually turn on these things myself and I, I, I just want them to turn themselves on. So that's where I am right now. Wonderful. [silence]
06:00
Speaker 2
Yeah. Yeah. this is still part of our old generation or first generation devices series. However, it will not affect your current setup, okay? That's not a problem. Now for us to proceed here, um, for how long have you been using this device right away, or router? Okay. Oh, okay. All right, not a problem with that, sir. So, yeah, let's go ahead and, um, separate the Wi-Fi bands for this device so that you'll be able to use it. Now, to, for, for us to separate the Wi-Fi band here, I'm going to create first a record for you and
06:00
Speaker 1
David, D-A-V-I-D Beth-El, B for Bravo, E for Echo, T for Tango, H for Hotel, E for Echo, Lima, Lima D for Delta, J for Jaguar, B for Bravo, E for Echo, T for Tango, H for Hotel, E for Echo, Lima, Lima at gmail.com. What do you mean, right now? Well, I'm speaking to you. I'm using my mo... I'm using my mobile while I speak to you right now. Would it be easier on a Desktop? Mate, you know what? Let me... let
07:00
Speaker 2
My name Chris please how about email address [silence] okay got it thank you now Share for your device that you're using so that we can log into the Linksys web interface are you using a phone or a computer or a laptop [silence] Yeah What are you what device are you going to use so we can log in [silence] Okay [silence] Yes actually you're
07:00
Speaker 1
let me speak to on the phone use the desktop that will be so much better and it one second. uh h okay. Right Okay I'm on my Chrome browser. brilliant. Everything's yeah everything's connected my phone my browser at my computer sorry. sorry it might be I'm I'm in my browser now you want me to write what? Uh, my route. Okay my router dot what? [silence]
08:00
Speaker 2
Okay. Okay, gotcha. Just to double check, you are connected to the link, this Wi-Fi, correct? Your, your browser, I'm sorry, your computer, your desktop. Correct? Okay. All right. So, I want the since you've opened already your Google Chrome, sir, can you try to put there in the link box or URL box my router.local, my router.myrouter.local.
08:00
Speaker 1
so what is your name uh local okay wonderful sorry uh what was your name sorry sorry Rio uh Rio Rio what sorry your name's what oh it's just Rio okay sorry my hearing's not great on this phone okay so Dynamic Velop blocking okay so I've got to the picture of the double phone and the keep you Wi-Fi handy and download app.stor[silence]
09:00
Speaker 2
Rio Sir. Rio that's R for Romeo I for Anglu O for octopus uh-huh. Yeah that's correct sir. That's correct sir. Rio R I O yeah. So how was it sir? Um do you see there the picture of your code or FO somehow [silence]
09:00
Speaker 1
Sorry. There's a picture of two phones front and back. Okay. Nothing. Okay. Now it's finally going through to something. Okay. Router password. Oh, God, I gotta remember that again. Bloody thing. Um, let me just. Yeah, that would probably be a good, should we do that now or later? Okay, let's do that right now. So what do you want me to do? [silence]
10:00
Speaker 2
Can you tell me sir, if you see there a picture? Okay, can you double click that picture, sir? [silence] If by chance you've forgot your router password, sir, you can try to reset it, so you can create a new one. Right now, so that you can create a new one. Reset, sir, there is an option there.
10:00
Speaker 1
okay, got it. and to recovery key, one second, the recovery code I put in yet? [silence] yeah, I got it. [silence] okay. so choose a password that is secure and easy to remember.
11:00
Speaker 2
Reset router password. Oh, recovery code is at the bottom of the Linksys.
11:00
Speaker 1
sword in optional right. So, at least 10 characters. Oh, god. Um, okay. Right. Your character can't have the same number twice. Oh, god. This is so annoying. Um, I can't copy this. [ silent ] [sound effect]. Thanks for bearing with me. Okay. [ sound effect ] Okay. Thank you very much. Okay. So I've done that. [ silent ] Where are we? [ sound effect ] [silence] Okay, so I'm into a kind of, uh, yeah, this is, this is what I was seeing in images of, but it wasn't showing up in my app. So, thank you for this. I, uh, I, I've got the smart Wi-Fi tools. I've got the, uh, yeah, I've got the dashboard now. So, yeah. I've got that open here. Okay. say that again, uh, wireless Mac filtering Wi-Fi protection settings and advanced. Yep. Wi-Fi settings, Wi-Fi name, Wi-Fi password, which is the same as it was before I changed it.
12:00
Speaker 2
you're welcome okay, perfect that's good now, is there in the dashboard uh in the left corner there are icons showing there um can you try to to click Wi-Fi settings perfect do you see there bands or show more or show less you can check there don't click that can you tell me what do you see there in the web interface okay in the wireless sir can you tell me what do you see in the wireless
15:00
Speaker 1
it's security mode WA two personal and Wi-Fi mode mixed yes. I've got that open. No, I've got no, it's oh um, yeah. it's only oh God yes, sorry. They're two split two two point two two points four at the top and five. I just missed those two. So it's spelled it now. Sorry about that. I'll just put two point four, uh apply.
16:00
Speaker 2
Do you see there an option Show More? Okay, kindly click that please. okay? You see now the two point four and the five okay? okay? You can try to rename the Wi-Fi sir. You can put a label that this is the two point four or the five. Put a label. you can click each box and after everything you can click. Uh please first to make sure sir you rename each already. okay? The next one please sir. [silence] [silence]
16:00
Speaker 1
Well, I've I've called the 2.4.4, and I've left the five gigahertz as community fiber. Your router is applying the changes. Oh, I tried to go backwards, but it now it's applying the changes. I'll tell you what I've got, I've got two gigahertz, which I've booked down 2.4, and the five gigahertz Wi-Fi name is community fiber. Is that okay? Yes. Yeah, it's it's it's a late it's a label I'll understand. I'll understand community fiber is the original and the 2.4 is the one I need for certain uh things. Okay, so it applied it, uh, and it's gone back to the okay cancel apply. Choices. I did apply once but it's yeah, it's not doing.
17:00
Speaker 2
Directly before you click the apply. So there's already a label for the 2.4 and the five. Is that correct. Okay. So as long as there is a label, yes as long as there is a label that this is your 2.4 and the five. Mhm. Okay. All right. Just apply.
17:00
Speaker 1
Anything now so I think it might be applied. Plot? Yes I did. Sorry I was trying to go back to check the names that you asked me to do but it just went forward to starting to apply. Yeah it's not doing anything now. Where would I go? My Wi-Fi okay. So other network I've got Wi-Fi settings. Community fiber connected community fiber and then other nets works doesn't that's in Wi-Fi Um details no
18:00
Speaker 2
So did you hit already apply earlier? Can you try again to click apply? Okay. Can you try to check your computer if the Wi-Fi name is now available so you can check? Try to go to the settings and check your Wi-Fi settings.
18:00
Speaker 1
private Wi-Fi address fixed. No, it's not showing any uh change that is visible. Uh, when should we're I'm looking in Wi-Fi, is that correct? Yeah, so it's got uh it's just got community fiber WPA3 personal. Yeah. I mean, the Wi-Fi now, yeah. Uh, you know, it it's finally just popped up. It's finally popped up in the, I think it was searching for it, so I can connect that if I want to. So basically it's for a vacuum cleaner, that a robot, that is old school. So, um, thank you very much.
19:00
Speaker 2
So the yeah What I mean is your computer you go to the settings of your computer check the Wi-Fi What are the available Wi-Fi name showing? Okay. All right so
19:00
Speaker 1
uh, that that's been brilliant. Is that, is that all I need to know now? Uh, you're a superstar. Thank you so much for, uh, explaining it to me like I'm an idiot because I really am when it comes to technology like this. Thank you so much. And, uh, just a check. You said that yeah, the SPN MX 20 is an old model. Should I have got uh, something newer? Okay, that's I just I just wondered if the company would, uh, stitching me up by not give me an up to date model.
20:00
Speaker 2
uh yes sir so if other devices that you have there you want to connect like your printer or your uh cctvs you can use the 2.4 all right it's it's okay sir all right no problem if it is my chancellor that you do have lots of devices. um connected to the device you can update but if this kind of node is working fine with you you don't need to update your as long as its working. hmm okay all right well yeah
20:00
Speaker 1
Ryo, you've been absolutely wonderful. Thank you so much. You, you, you've got a very calming, very calming voice and thanks for talking me through it. You're wonderful. No, you've been absolutely wonderful. Thank you. And thanks for having me. You have a lovely day. Where are you by the way? Oh, you're in the Philippines. Now, I recognize your accent. Sorry. I thank you again. Have a lovely day. Bye-bye. Sweetheart. Bye. Bye.
21:00
Speaker 2
Anything else I can assist you aside from this? You're welcome. You're welcome, sir. Thank you also for your patience. So if you need further assistance, don't hesitate to call us back here. Thank you, sir. Bye-bye for now. This is Rio. Um here in the Philippines, sir. Thank you, sir. Bye-bye.
21:00