Speaker 2
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00:00
Speaker 1
Hi, my name is Elliot Rubin. I've had some linksys uh nodes, a WH something. I can give you the model number in a minute and they're not working anymore. Yeah, I tried to um, turn the uh, I took a one of the child nodes, because I thought maybe the parent was no good.
01:00
Speaker 2
Okay. You can also connect with other users for tips and guidance at reddit.com slash R slash linksys. Thank you for calling Linksys. This is May. How can I help you? I okay. I was able to pull up your record. You called two hours ago and the previous tech was able to inform you about the warranty of your unit as well. You're calling for no internet connection and during that time the Oh, yeah, the previous tech sent you the Wi-Fi fixers guide. Were you able to receive it?
01:00
Speaker 1
[DOWNWEIGHT] hooked it up, I followed the instruction, I reset it, but the light goes to red, it doesn't stay on blue. And it says very clearly, and you need to this one. Okay. I can't get that. There's this is this is That's That's That's. There's one in Alex's room. His room. Yeah, that's. Sorry, I'm on the phone. Figure it out. It's in your room. It's in his room. Nope. Yes, you got to get it. We need it. Otherwise, I can't do this. I can't get it out. Why? You're going to figure it out. I'm sorry. I was trying to get my wife to help me with, um, getting one of the parent the child devices downstairs. She's working on it. So, as I mentioned, whether I use the parent or the child, I can't get it to stay blue. It stays red. I've tried various different things. I've tried rebooting the modem and the router, the mesh router. I've tried resetting by holding down the reset button, pushing it five times, all kinds of things. But it always goes back to red. It doesn't stay blue. [silence] Does that mean my device is broken? [silence] My internet is good. [silence] I just got spectrum. I brought spectrum over because everybody kept saying the internet. The spectrum guy was here. He checked everything. It's 100% perfect. Super high speed. I if I hooked my computer directly up to the modem, no problem. I have excellent connectivity. [silence] But hold on one second. If we go through the sequence with the $15 and and we decide that it's not working, what's my what's my next step?
02:00
Speaker 2
your internet. [silence] Got it. Okay. So, if that's the case, you need to do MAC clone then in order to make your linkage throughout your online. Are you willing to proceed with the $15 charge? I can then go ahead and assist you. If not, I'll just send you instead, uh, instruction and how MAC cloning is being done, and you can follow the instruction then. I can send it via email. [silence]
03:00
Speaker 1
Right. Yes, I tried two of them. we have actually three of them but I tried two of them. Hold on one second. Let me just try something really fast, because I'm not sure what you're saying. You're saying I should press the reset button one time? [silence]
04:00
Speaker 2
Mm-hmm. I see. Yeah, because it's not refundable if ever your Linksys device is deemed defective if ever it's not working. You said you tried different towers already to set up as a parent node. Did I hear you right? Okay. So, is it like you press the reset button first to make it on setup mode before you do the five-press reset, is that the important thing to do first? You need to make sure that your Linksys is on setup mode by having a solid purple or solid pink light on top before starting the setup. You need to
04:00
Speaker 1
Okay. Right now, it's uh solid blue. I just un-powered it and I powered it up. It's solid blue. Now it's blinking blue. The blue is starting to blink. It's blinking blue.
05:00
Speaker 2
What's the light indicator of the main one plugging straight to the modem? What's the color on top? Because yeah, you just need to do a complete reset if ever your links is not on setup mode. Again, setup mode color is purple or pink. If ever it has a steady red light and you need or blinking for more than three minutes, you need to reset your links, the links device back to default settings. And to reset it back to default settings, you have to press and hold its reset button and let go only when the light is off on top. That's how a proper reset is being done.
05:00
Speaker 1
You don't have to press it. You don't have to press it five times? It says something in the instruction about pressing it five times. Oh, I get it. Okay. So first, the first thing is to reset it, like you said. So right now I have a, a blinking blue light because I just um powered it up. While it's blinking blue, should I hold the reset button? Now it's solid red. It was solid red now. This is what happens every time it goes solid red. So I'm going to hold the button, the reset button, I'm holding it steady. The red light is starting to blink. And the red light is still blinking. Now the red light went out completely. I'll let go of the reset button, correct? Okay. Okay, so I let go of the reset button. Now what do I do? I press it five times.
06:00
Speaker 2
the five press to reset, I'm about to explain that. The five press, that's the setup, okay? The one I explained earlier is the reset. There. Yeah, that's how you can reset the Inset device.
06:00
Speaker 1
Okay, when times or do I wait? Or do I disconnect the power? [silence] when times or do I wait? Or do I disconnect the power? [silence] Okay. Right right now it's blink right now it right now it's blinking blue, okay? After doing the reset. And underneath the unit, I'm looking at the name, it says Linksys Model WHW03V2. And, um, it says, um, Name is Velop Setup FB9. [silence]
07:00
Speaker 2
[silence] not yet, you need to wait until it will have a uh set up light indicator, which is purple or solid pink. If ever it will still have a steady red light after, just check your wifi list if the name is under velop setup, that only means it's already on setup mode. Then that's the time you can do the five press reset, okay? Once you can make sure that the node is on setup mode
07:00
Speaker 1
All the way across the room, but I can't... what? Oh, you should do what again? I'm sorry. Sorry, stop. Okay. Can you say that again? Somebody's saying something. What was that again? [silence] Okay, so once... so let me tell you what I have. I'm gonna answer your question. I have on my cell phone when I look Wi-Fi, it says ve-lop setup FB9 and then it says no internet connection. And now the mesh device is a solid red. It doesn't flash. So you're saying now I
08:00
Speaker 2
Then, that's the Wi-Fi name that you will see on your device if it's on setup mode. Yeah, well, you can make sure that it's on setup mode if that name is showing on your phone's Wi-Fi list if that's available. Then that only means your Linksys is ready to be set up. You can then do the five press reset after. And remember, once you're done doing the five press setup, it will only take three minutes max for your Linksys to have a steady blue light. If after three minutes it's already done but it has...
08:00
Speaker 1
Should I press a button 5 times? So I'm gonna press a button 5 times. I'm gonna press the button 5 times, right? Press it. Okay, 1, 2, 3, 4, 5. I pressed it 5 times. And now I have a solid yellow light. It's blinking. I have a blinking yellow.
09:00
Speaker 2
Yeah, that's that will make your linksys, uh uh be configured after, but I think there will be still no internet since your phone is showing no internet right now. But you can set it up first and then work if you're on within five times. Press release. Yes, press release, press release five times. Yeah, it will take three minutes max for it to be configured. So you have to wait three minutes, uh max for that one. If ever it still has a red light on top, no need to reset it again. Your linksys is already set up, but there's no internet connection. Then you can focus with the uh internet connection already since your linksys is already set up.
09:00
Speaker 1
okay I I pressed it five times and we're waiting for the three minutes the yellow light is blinking I have one connection between the modem and the Linksys there's one ethernet connection now I did the reset I did the five pushes of the button my cell phone says that I have [silence] velocities setup FB nine I t do you think do you think that I need to buy that the mesh is no good or I'm just not configuring it right what do you think I mean I would hate to go through all this just to find out in the end it doesn't work
10:00
Speaker 2
set up after the five press reset you did okay so before the okay, just check the connection after if there's still no internet then the instruction I will send to you Elliot will be all about uh no internet connection okay about Mac cloning I can't stay on the line longer not unless if you'll proceed with the Paid connect option if not I'll just send you email instead uh
10:00
Speaker 1
Right, okay, just one final thing I'll tell you. So you tell me what I should do next. Right now, the mesh device is got the red light is back on on the top. After doing everything you told me. Is that complicated?
11:00
Speaker 2
It will work, it's just that since it's out of warranty, I cannot stay on the line longer, but that will still work and good thing you have a computer that can be hardwired. That's actually what I'm thinking. Macintosh is what you need to do in order for your license to be online, since you already tested the modem and it's working fine. So it's out of warranty, but that device you can still use. Oh, okay, so no need to set it up. Just focus on the internet connection. So I'll email you the instruction on how mac cloning is being done. And you will be used for first time. Yes.
11:00
Speaker 1
So, I should pay you to do that? And then I'll be easy. I should pay you for... Uh, that can be, what does that mean? Wired. You mean wired to the Ethernet? Yeah, but the problem is if I wire to the Ethernet, then the mesh system is not wired anymore, because when I do the pass-through, you know what I mean by pass-through, it doesn't work. With the mesh connected to the modem, and then the mesh connected to the laptop, it doesn't allow the signal to go through to the laptop. It'll only go to laptop if I go direct from the modem to the laptop.
12:00
Speaker 2
[silence] But I will just you have a computer that can be wired, right? Yeah, wired computer. [silence] It's [silence] it's okay. You can still access your Linksys with or without internet. By having the modem connected wide to the mesh and mesh connected to your computer. That's actually the setup or the physical connection that should be done.
12:00
Speaker 1
But doesn't the computer that I'm going to be doing, doesn't that need to be connected to something? It's connected to the modem directly or to the to the mesh, just I'm ready for this. What I should I connect the computer even though the mesh is flashing red light. That doesn't matter. I should still connect it to the computer.
13:00
Speaker 2
You're doing the mac cloning so that's actually the connection of the I mean the proper connection to do mac cloning. You just need to access the router settings after and find the mac clone section and then you can do the mac clone by enabling it. Mesh mesh. You need to make sure that the ethernet cable wired to your modem it should be connected on the port near the reset button. The other port
13:00
Speaker 1
Oh, wait a second. I thought they're both the same those connect. I thought both connections are the same. Both connections are not the same? Oh, well, I didn't know that. That that's maybe my problem. I was told when I read the instructions that they're both identical. Now I think you're telling me they're not identical. They're not even labeled different. [silence] Which one goes to the reset button? The one that goes to the modem or to the computer? Okay, I don't have it there. I had it on the wrong one. Okay. Now I have it. Okay, I have it plugged to the next to the reset button. The modem. And then the other one should be plugged to [silence].
14:00
Speaker 2
you can use that one to wire your computer. [silence] You need to have two ethernet cable. [silence] No, it's not. [silence] No, the port for the internet should be [silence] It depends if you got the latest versions. [silence] So you need just to be safe, just to be on the safe side, you need to plug it on the port near the reset button, not the other one. [silence] modem. [silence] it should be from the modem to the internet port. [silence] Okay, then plug it to the right port.
14:00
Speaker 1
the computer? is that correct? okay. okay, send me the instruction, please. Bye.
15:00
Speaker 2
Yes, and look, I cannot really stand online longer not unless if you proceed with the paid connect. Okay then, all right, thank you for calling back, I'll be back in.
15:00