V2 Rubric Detail — 49cd6166-81e3-11f1-9…

Yeah, hi. My name is Joe, Joe Jernet. Hey, we've had Link's products since we moved into our home here. And I have a little problem with an extender. And maybe you can give me some information regarding my Link's extender. You need to look at my account. I don't know, what do you need to look at my account? Jeanette, yes. Huh? Yes. Al. Right, correct. Al.com, correct. Yeah. I, okay, here's my issue. We have rain cameras, exterior, three different

Areas. And for some reason, my side camera over our garage, uh, it it indicates it's not capturing video and there is a problem with my my chime Pro. And it says extender does not uh let's see. It wer- the extender does not uh appear to be operating. I checked it out. We we put an extender in that room because it's over our garage. Uh this is based on uh one of your colleagues uh maybe a year or two ago. And uh so consequently, uh he sent me the links extender, the RRE6200 and that has been working. Unfortunately, we had a power outage uh a few days ago and that's when the problem uh identified. So consequently, and the reason why we have that in case and I'm obviously during the night, you want that camera to continue to record and there extender in there is because there are several walls that exist between the extender oh, I'm sorry, or the ring camera and our you know the what I'm trying to say the key area where the information comes initiatives um and so consequently because our house is it's it's about 5,000 square feet and so consequently we needed that extender, so now I checked the extender and I don't see a light or anything, appears to be not operating at all I reseted it a couple of times, nothing happens, so maybe the extender is gone bad or whatever and so now I guess I'm trying to determine what would my next step be uh do I get a new extender or what? Right, right, right, right. And I plugged it, I unplugged it to try to reboot it, and I plugged it back in. It does get overly warm. Maybe to some degree, it gets hot. And I did the reset button and checked it several times to no avail. And there's no light appears or anything. So maybe I I think that is my problem right now. That's why the camera, main camera is not, um, you know, receiving it or whatever.

in saying end of support i'm that what do you mean by that now okay uh your accent is a little bit strong i think i i understand what you just said uh so in other words you do not uh

this particular extender any longer. Is that clear? Is that what you're saying? Okay. Okay. Uh... Uh... Uh, okay, okay. Now, you just mentioned about unplugging, which I have it in my hand. I have not tried it another location. That's a very good point. Let me let me try that while I'm on the other line here. Let's see here. Uh I just plugged it in uh a different wall downstairs here where I'm located. I'm not upstairs where that extender initially located. Nothing happens. So, I I think also because it did appear to be very hot when I unplugged yesterday or the day before. Um, I I I felt something was was troubling with it. And so that's why

[silence] why, uh, and I plugged it back in the same area, but nothing happened, no light, like I said, I reset it, no lights or what have you. So, that's why I was calling. Now, I guess, so, uh, based on your assessment that you no longer supporting this type of extender, is there another one that perhaps, uh, would could suit my needs?

Well wait a minute, wait a minute. Let me write that down. Okay, let me just see here. Uh $7,350. That's a link? Okay, okay. Now, uh where would I find that at? Uh by Amazon? Okay. Okay. Okay. Oh okay, okay. So, all right. So that would be comparable then you're saying? Okay. Okay. Yeah, well, I-- can I ask what-- why is that? I-- I've been with you guys for several years. What-- why-- why you no longer-- uh-- [silence]

Oh, uh-huh, MESH, okay, what, what kind of system is that now again? MESH? MESH system, okay. I like- I'm gonna do some homework on that, uh, S-Y-T. Now, how, how would that MESH system, how would that work with my current, uh, uh node, the Lynx node? I'm, I'm sorry, say it again. I don't know. I, I, matter of fact, I, I hate to, I'm sorry, uh, you have to, you have to apologize for my, my terminology and also my naivety as, as it relates to

you know the Internet system if you will. I don't know if I have a mesh system or not. What I do have is three uh linked node uh I guess there's a houses large enough where we need one on each level. We have three levels and so consequently I don't know if it's a mesh system. I'm not to him with the mesh system. Okay, yeah, I will. I'm I'm going to do the uh the RE7350 and like you just uh I will purchase one or shall I find one of those and uh and then I guess also what I would like to do is uh is to read up [KEEP_UNCERTAIN] or become more familiar with the next system. Not that I, I will entertain it, right away, but I, something maybe, down the road in the future, something that we need to consider. So, uh, I wanna make sure that. So, does does does links have a a, uh, a, um, a home study that deal? I think I can become very familiar with the next system. Okay. Okay. Uh, just support.com. Okay, all right, very well. Okay, now, like, again, my last question. Will the next system, uh, would that, uh, uh, [silence]

support my, my link node span class, okay? All right, very well. All right. Okay. All right. uh, okay. You, you have been very helpful. Uh I appreciate the verification and update. And right now, I just to, uh summarize, I will pursue the, uh the extender 7350 and see if that will, uh support, you know, the one that needs to be replaced. And also I will review, uh the mesh system and see exactly uh what that would suit my needs or not. So, okay, very well. So I can call I at some point, uh once I'm ready to go to the next level, I can call you guys back and talk about the mesh system then.

All right. Okay. Very well. Alrighty. Thank you very much again for your help. Appreciate it. Okay. Alrighty. Okay. Okay. You too. Alright. Goodbye.