Speaker 2
[silence] Welcome to Lynn-Sys Support. [silence] To ensure quality service, your call may be monitored. [silence] For in-warranty products, our support team is available to help with performance and hardware issues. [silence] Register your product by visiting resus.com. [silence] Please have your device serial number ready. [silence] For assistance, press 1 now. [silence] For out of warranty products, paid support may be available, depending on your issue. [silence] Press 2. [silence] Press 2 to hear more about your service options. [silence] To hear these options again, press or say: [silence] If you're experiencing issues with your link's this product, and it's no longer under warranty, paid support is available for a minimal.. [silence] Hi, thank you for calling Lynx's. This is Eugene. How can I help you today? Yes, I'm fine here. And how are you too? Mhm.
00:00
Speaker 1
there was a button on my thing and so I did that and now three of my nodes disappeared yes uh... well they don't you know how you put the the button and there's like a tree that shows you what's there I'm sorry um well no I probably called a couple of years ago but it out of warranty I'm sure I don't even know how long the warranty the the last time I called I know I ordered the new ones which are the bigger square boxes and the ones that went out not square uh well kind of square I guess and then the ones that went out are the child nodes[silence]
02:00
Speaker 2
Okay, it seems your child mode lost Internet connection. Where is he? Okay, but is this your first time calling us for support then?
02:00
Speaker 1
But they show blue, but they don't seem, they don't appear to connect. They aren't on the little tree that tells you what's on your system. Yes, the initial E, the initial C, last name Y is in yellow, EGEN, and I'm in junior. Yes. Yes. No. E Edward C Charlie is perfect. Yes. Yes.
03:00
Speaker 2
Okay, I see. Okay, may I know your first name and last name? Okay, so your first name is E, so A, E for Edward, C for Charlie or Alpha Charlie. And then your last name is Yigen, Y E for Edward, G for George, E for Edward and for November. [silence]
03:00
Speaker 1
3 0 1 2 3 0 1 5 0 0 Y as in yellow E G E N F as in Frank I India N Nancy at Yahoo.com [silence] Yes. My last name is F. A U. Yes. How many? There is one router but I have a second router looking thing but I use it as a child. [silence] You all I I want to say in 23 or 24
04:00
Speaker 2
enter in your callback number and and your email. and how many links is the body i okay thank you yes how many links is routers do you have the two
04:00
Speaker 1
I don't remember. Uh, I spoke with Linksys support and I don't remember what the problem was, but they recommended I add the uh the the bigger router. That it made I don't know. I can look and get you a number. And I did that and then they recommend that I add two of the same size because one of them became like a secondary uh, not router, but it's a secondary bigger one. Whatever they called that. I'm sorry, I'm a challenge person. Excuse me. Well, I have uh two plus uh six more, I think? Uh, one two three. Oh, let me.
05:00
Speaker 2
Like, you have two, two Linksys devices, you have two Linksys devices, [silence]
05:00
Speaker 1
34 5 2 of the larger square ones which were a newer model when I got it and they are a little bigger and then 6 of the smaller child size which are maybe 3 inches or four inches square but 7 inches tall. Sure. Yes, I can get that for you. Thank you. Let me uh, okay. Let's see what that says.
06:00
Speaker 2
So you have 39 links of devices, can you please, you have 9, 9 links of devices. Can you please provide the serial number to one of the child node that lost connection? [silence]
06:00
Speaker 2
Mm-hmm. Okay, thank you. So the model number of your link is a router.
07:00
Speaker 1
uh i don't know that do you want me to go look at the router or does that uh you know that okay?
08:00
Speaker 2
Yes, W-H-W-0-3. Yeah, it's okay. But who is your internet service provider, sir? Who is your spectrum and how did you check the connection of your Linksys nodes through the Linksys app? But what is the current light indicator of your Linksys nodes? The light indicator? [silence]
08:00
Speaker 1
I mean, I unplug it, and then it goes bright blue, oh, now it's red, as a matter of fact, on that one, when I turned it over. I'm sorry, excuse me. OK, and how do I do that?
09:00
Speaker 2
Yeah, because it is it, okay. So, regarding this monster, I sincerely apologize for the inconvenience, but due to the recent firmware updates with this model, the is that the model number WHW0-3 is no longer visible on the Linksys app. So, if you're going to manage its router settings, you really need to access the web interface by using 192 dot 168 dot 1 dot 1, or myrouter dot local.com.
09:00
Speaker 1
Okay, hold on one second, I'm gonna write that down because I guess. I want to make sure I do what you tell me correctly. Um, okay. I have the pen and I, you need me to do one, could you repeat that number? Okay. Okay. Okay. I do need a computer to do that, right? Okay.
10:00
Speaker 2
one nine two dot one six eight dot one dot one so don't worry for that once so I will send you the instructions on how to access the web interface of this router. So all you need to do is to use a laptop or a computer to do the process. Yes, exactly. And make sure that you're connected to your link switch network.
10:00
Speaker 1
Okay. So I will do that here. So the firmware knocked out the app for me, for this model. Oh really Oh okay. Um, so do you have other products or do because I've been very happy with links. Yes Yes, I can. Um, let's see, here. Uh, let me turn down the, the volume.
11:00
Speaker 2
yes, for this model, yeah, because as of now, we are no longer manufacturing this product also. So if you're going to encounter some issues with it, you can also consider to do an upgrade here because this router has reached its end of life. Yeah, of course. Uh, thank you for that. But you mentioned earlier that you have big one, right? Can you please provide a model number of your big nodes?
11:00
Speaker 1
on her TV. because now I have two of the big ones. Would the model number be the same? since Saturday. Okay, I will. Let me, I'll, I just turned it down. I didn't wanna. Okay, let me see. Okay. The model number of the big one or the serial number you wanted, right. The model numbers, where does it tell me the model number? I have a serial number, a password, and a name. Oh, oh, I see it. Thank you. It's Mary Xray 9500.
12:00
Speaker 2
Then we check on the bottom the model number, on the bottom, on top. Kindly check, kindly check on top of the serial number. 85.
12:00
Speaker 1
Oh, is that an 85? Okay. You're right. I need better glasses. I'm sorry. So that is upgraded? It's the child nodes that aren't. Is that right? Okay. So I'm going to look at this one. I think it's the same. Yes. MX 8500. So do I get them all this? Do I get all MX 8500?
13:00
Speaker 2
the mx 8500. yeah yeah it's okay. so regarding with that one sir, so if you're going to do an upgrade just purchase the same model number of your big one, the mx 8500. that router still good? an upgraded one? yes, exactly. so if you're planning to read off your wh-03 and planning to purchase additional not to purchase the mx 8500.
13:00
Speaker 1
Okay, so those are the child nodes. The ones I have are little tiny things and this is pretty big comparative to it. Okay. So, I should replace the three that aren't working with the MX8500. Is that correct? Now, is does the MX8500 is it upgradable and it's only these child nodes that aren't working? [silence]
14:00
Speaker 2
Yes. Yeah. Yes. Yes. But, of course, it doesn't mean that the Linux test, the WH-03, is defective or are defective. So, if the device is still working in near-and, you can actually continue using the device still. But for the firmware update is no longer available on the future. And if you encounter a lot of trouble in it, the better to do an upgrade. Yes, exactly. [silence]
14:00
Speaker 1
Okay. Okay. So I am going to look. Now the last time I upgraded I upgraded, they sent it directly from um, from you and let me. Oh, okay. I'm looking at Amazon right now and the one they show an Atlas's Wi-Fi router and a, I just want to make sure I ordered the right one and a Wi-Fi 6 Velup T that's the one I think it would be. Is that correct?
15:00
Speaker 2
yes yes let me yes okay so as of now sir we cannot guarantee that we can provide a linksys router if you purchase the device directly from us so you can actually purchase it through amazon yeah MX 8500 [silence]
15:00
Speaker 1
Okay, let me see how uh seller next year three year. I want to see where I find that MX 8500. This says MX 12,600. That's not is it the correct one, right? Okay, let me see if I can find the MX 8500. Okay, this is Atlas Wi-Fi. This is MX two OS three. So that's not it, right? Okay. Uh, link to and it it looks like the big ones. Is that right? That's what I'm looking for? Okay. Okay. AC, you know
16:00
Speaker 2
No, that's not it. MX85. Yes, MX85, 500. Yes, that's not it. Yeah, the big ones, exactly. [silence]
16:00
Speaker 1
you know what I'm going to put in and you say this is an Amazon thing, so let me M X 8 500. Linksys. Well, that was pretty easy. Uh They call it AX Oh, I see it. Linksys Mesh Tri-band system. Boy, they're expensive, huh? Uh Oh, that's $2,000, okay.
17:00
Speaker 2
Yeah, is it a Linx's Wi-Fi, they call it a Wi-Fi 6E gaming router, 'cause it's a triband, it's an AX8400. That's it. Okay. So, if it is I can also suggest some model numbers that is actually compatible with your mesh system. You can also look for an MX2000. the MX 2000. It's a Linksys Atlas 5G router. Yeah, MX 2000. Yeah, our intelligent devices are actually compatible to hook up with each other. Yes, of course they're but of course may I ask why you need a lot of nodes? So how big is your house and how many floor levels does it have?
17:00
Speaker 1
2,000 square feet on each floor, and then I have two other outbuildings that are maybe 30 feet from it that have um that are probably 1,000 square feet each. So I it's like 40 ft, 50 ft, node to node. Well, it's it's kind of the same compound, but it's separated. They're not in the same building. They're like you have to cross grass.
19:00
Speaker 2
Okay. So you have two different locations. I see. Yeah. The MX2,000 is actually compatible to hook up with your Google Nest system. Can I check what is the model number of the main router, by the way, or the parent node?
19:00
Speaker 1
500. It's those little ones are the different one. It looks like I can, in fact, order this and get it tomorrow and uh and then I can just plug those three in and that they should just work like everything. Okay. Okay, uh and but that won't be the new route it'll just become shields right? Okay. Perfect. Now,
20:00
Speaker 2
Okay. 85. Okay. And that sounds totally good. Yeah. Actually, if you're going, if we're going to set up the MX2000 into your MX8500, sure. We can actually do that. So all you need to do is to call us back to assist you on setting up your newly purchased router into a child node. Just the child nodes here, we're going to replace your child nodes to do an upgrade.
20:00
Speaker 1
I have three bad ones and I can get three. If the other ones are showing up on the system, does that mean they're okay? Or should I give you that model number too? Perfect. You know, a weird thing, just when I went back to it now, 12345. The one that I gave you the number of?
21:00
Speaker 2
yes okay so if the light indicator of your Linksys router are solid red which means they don't have any internet connection so you can try to set up your router again which is the W8H003 I will also send you step-by-step instructions on how to reset and set up your Linksys router so do not use the Linksys app to manage the settings of this model since it's no longer visible so I sent the step-by-step instruction also on how to access the web interface [silence]
21:00
Speaker 1
came back on the system so that's what you mean? okay so I'm just gonna get three more and call back tomorrow and figure out how to do it right? and I think three is enough right? excuse me okay I think three should be enough do you think or should I get six new ones and take out all those little ones and [silence]
22:00
Speaker 2
Mm-hmm. Oh, yeah, that's good. Okay, sure. Yes. And go ahead. Yeah, proceed. You can also, but as of the moment, sir, since we are working, so if you're going to continue using your Linksys nodes, you can. But to manage them, you need to access the web interface. But if you're planning to read off your six nodes to do an upgrade, you can also do that by the way. It's up to you.
22:00
Speaker 1
as six nodes, that means the m-ex 8,500s are good to go. It's the other one I gave you. No. Okay. And this MX2000 will link up to the MX8500. Okay. Perfect. Okay. I'm going to get three of them and call you tomorrow. And if that works, uh, because you know what? I'm going to get six of those because that way, because this is at a house, I don't live, so it's five hours drive for me. So I can always return the ones to Amazon. If I,
23:00
Speaker 2
No. Just read off those model numbers, which are WH03. Regarding, the MX-8500, please continue using them because they're still good. Yes. okay. sure.
23:00
Speaker 1
Thank. Uh huh. You too. Bye-bye. Okay. Thank you. [silence]
24:00
Speaker 2
Ok you're welcome, Siri and have a great day. Take care. Bye. Benyaminu end this call for me. Thank you. You're welcome, Siri. [silence]
24:00