Speaker 1
Okay. I'm at the wrong web page. I'm at noserbe.clientspectrum.com Okay. Can you tell me something about the Access Point? What is it? Is it a wireless router? Hello? I need help with my router. We just moved, and I have the same modem and everything. However, when we went to set up with Spectrum yesterday, the only thing that was not [silence] ... web page and I'm at noserbe.clientspectrum.com. Okay, Can you tell me something about the access point? What is it? Is it a wireless router? Hello, I need help with my router. We just moved and I have the same modem and everything. However, when we went to set up with Spectrum yesterday, the only thing that was not [silence]
00:00
Speaker 2
Welcome to links. Please support your call, maybe, monitored. Everyone warranty products art support team. support team is available to help with performance and hardware issues. Register your product by visiting registerlks.com. Please have your device serial number ready. Call for assistance. Press one now. For out-waranty products, paid support may be available. Please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling links. This is how can I help you.
00:00
Speaker 1
connecting was um the router was our lynx this router. I don't know if it needs to be like I don't know if it needs to be yes, yes. Yes. The model, all right, the model number is EA9500 V2. And then yep, it's 17A 20J 04900378. A 7A is an apple. Hold on. 17A is an apple. Silence
01:00
Speaker 2
Okay, so you have spectrum as your Internet provider. Okay. All right. So can I have the model number and the serial number of your links to device? Okay, so EA 9500. Can I have the serial number please? Okay, so it's 178 20 J for, oh, okay. 17A for Apple 20J for John 490.
01:00
Speaker 1
there's this, there is a zero between the J and the four. okay? okay. 8.0, yep, yep, yep. mm-hmm. oh EA 9500. it models. yeah, it says it's scaled up here. okay. my name is, yep, Alicia Tosti. T-O-S-T-I. What's up, baby? A-L-I-C-I-A-T-O-S-T, the number eight at yahoo.com. [silence]
02:00
Speaker 2
Yes. J04900378. Yes. It's EA-9400. Okay. And uh. Oh, EA 9500. Okay. All right. And yes ma'am, let me just create a record. So, can I have your name? First and last name. How do you spell your last name? And your email address?
02:00
Speaker 1
yeah, that's my first name and that's t o a so it's alisa and eight at yahoo.com yeah the number eight at yahoo.com oh gosh, it's been probably like uh uh we've been using it for a little maybe a year yeah a little over a year but then my boyfriend was using it yeah my boyfriend was using it before that and then we stopped.
03:00
Speaker 2
Okay. I'm sorry. Uh, so again, your email is Elisa, P-O-S-D, the number eight@aol, dot com. C-O-A-S-T. Okay. All right. Got it. And ma'am, how long have you been using this device? two
03:00
Speaker 1
Okay. all right, Steven can you I have you listen to her? Okay, go for it. Sorry. Thank you.
04:00
Speaker 2
Yeah. Okay. Yeah, okay. Yes, because right now, since you moved, maam, it needs it seems that your router needs to be reconfigured, okay? And ma'am, just to set your expectation, okay? This router EA 9500 is one of our end of life routers, all right? It's out of warranty, by the way, and the technical support for this device already ended last March 2026. Okay, sure, no problem. Okay. Yes, hi there. Yes, hi there, sir. [silence]
04:00
Speaker 1
Okay, yeah we just we just we just upgraded this we just paid to upgrade this. I paid almost $500 to upgrade the the router we just paid through Lincus through Lincus. No, it's through Lincus? I can get the transaction date. We can get the transaction date and everything, but they charge us over five 500 to upgrade our router.
05:00
Speaker 2
Yeah, just to set your expectation regarding the warranty of this device, the device is already out of warranty, ma'am. It shows on the serial number. And it's even one of our end-of-life routers. So that just means that we no longer manufacture this particular router. The technical support for this device also ended last March 2026. So, what we can offer here is our website, Ms. Alisa. And that would be support.linksys.com. [music] Uh, where did you upgrade it, um, was it from your Internet provider? [music] Uh, okay.
05:00
Speaker 1
Yeah. And they said that that was gonna, yes, that's when we, we when we upgraded. It was, just last year, when we moved into the, I believe it was only like last year. Um, and we, yeah, we had fully cause we, we, fully changed to using my router. Yes, around June of last year. And we had a whole thing. And had to pay for it so that it was usable. Well, maybe it's on mine. Maybe it's on SGT.Toomey, T-O-O-M-E-Y@gmail.com. Does anything come up for that? more trying to give way too many. I don't know what it is. Yes.
06:00
Speaker 2
because uh... we tried to so have you called link sys before cuz i [silence] can i have your email sir let me just check if i can pull up your previous record. okay so that is S like Sam T for Tom P for Peter dot Tommy T-O-M-M-Y at gmail
06:00
Speaker 1
the email [silence] SGtMe67@gmail.com. sö [silence] hold on. I'm gonna search my inbox right now and see. [silence] [silence] actual 8 8 25 [silence] See we should talk 18 @ out lease.com. Oh I forwarded it. Hold on. found in Yahoo send. Hold on. [silence] You have the. [silence]
07:00
Speaker 2
Oh. Oh, T. O. O. M. E. Y. Okay. Okay, at gmail.com. Okay, let me just try this. Let me just check this here. Uh, this, uh, email address. Just hold on, please. Does it shows no record found, ma' am? Do you still have that email? [silence]
07:00
Speaker 1
I know. It's just, I do have it. I have the email. It's just... And it was sent to my Yahoo account. I'm just trying to load the email because... Sorry, our internet is obviously down and it's not loading. It says... I know that it says invoice 0062. But I wrote the invoice number. I'm sorry. The...
08:00
Speaker 2
Where did you uh, okay? I checked the record. I checked this email address from our link, one of our links is tool and yeah, I was able to pull up the email.
08:00
Speaker 1
[KEEP_UNCERTAIN] Yeah. Yeah. Yeah. Yeah. he created it. And then. Yeah. But then last year when we started using it again we called back to have it updated and that's when I that's I'm trying to bring up the sorry my email's not loading right now I'm going to try a different thing it's invoice 0062 and we paid a good amount of money for it I need to ummy just like nothing's downloading right now sorry you know what I mean in that all right in a second I'm trying to. Let me try to my bank account. I know. Yeah, my apologies, of course, because we don't have the internet. Nothing's loading on my phone that easily right now. So I'm going to go check my bank statement and see if that comes up. I got it. Oh you do? Oh here's your invoice for you. So it's sent to SD.
09:00
Speaker 2
And we also cannot process any replacement or any, uh, yeah, and a replacement for this device, because we no longer manufacture this particular router, the EA9500. [silence] [silence] And that is from, that's from Linksys. $399.95. Uh, that's the router, is that the router, uh, that you purchased or? $399.95, you were charged for an upgrade. So that, that's
10:00
Speaker 1
service. You can't call me back. Huh? Yeah. It was for the update on the on the router. We called the length. We do. You go on the phone with them with me, Steve. What do you what do you What you with one minute, but everything. Oh, you. Okay, if it started working after that, then you guys reset it and then it started working and all that happened now is that we just moved and now it's just not working again. We just re plugged it in and now it's just not working. So I don't understand either why it's not.
12:00
Speaker 2
39 995, ma'am, is for an upgrade to your router? Am I right? Okay, um, ma'am, let me have this verified first with my immediate superior. Okay, because um, yeah, I apologize because this again, this device is no longer covered for free technical support. Mm-hmm. Mm-hmm.
12:00
Speaker 1
yes so, I mean it was and then we did just pay we have the thing it's from August 8th, 2025 it's from an invoice from Linksys. How did you pay that on PayPal? no, I don't remember ever paying it on PayPal. I never would have said that I'm paying it on PayPal. Yes? Yes.
13:00
Speaker 2
Hello, ma'am, sir. Yes, I had verified this actually with my immediate superior, okay. And, uh, I'll assist you here for now and try to put you on hold, okay? Uh, let me connect the headphones also with her. [silence] But I had asked, I had confirmed this with my supervisor and they had approved me to assist here with understanding. She is going to connect, okay? We can communicate for now to understand what you're trying to say. [silence] Yes. We really do apologize for that, sir. Just to set your expectation. Okay. Um yeah we just want to to explain here that uh we don't have a a program that offers extended warranty that is worth $399.95. Okay. I don't know uh where were you where the where it came from. Okay. But it's actually not from linksys. We don't offer like that. We don't have any program like that or we don't have any service like that. Okay. Now um in this case, uh yeah, your your device since your device is already end of life and it's it's even end of support. Right? What we can offer is a one-time support. Okay? I can I can um uh walk you through the process right now. I can help you uh fix your your issue. But in the future, sir, uh yeah, just to set your expectation.
16:00
Speaker 2
We will no longer provide any free technical support. Okay, just for this time. And if ever the device seems to be defective, uh we cannot replace that router, since it is out of warranty. Did you call that number, sir, or someone called you? What number did you, what number did you dial when you called us?
18:00
Speaker 1
It was a year ago, I believe it was just the 800 number for Linksys at the time. he had he had access to it and he did update it. He did make it work, too, like it did work after we paid the money. He updated it and worked it. Do everything correct, like all the lights were blinking when he said they would, it was correct. [silence] No, he just updated it. I don't believe so. No, I purchased it straight out. And then I stopped using it for a little while, but then then I came back and used it.
19:00
Speaker 2
OK. All right. So you wanted to speak to my supervisor then? Mm-hmm. Yes, I understand, sir. But we really don't offer that amount to our customers. We don't offer extended warranty or an upgrade with that specific amount. What was, was your device placed or something or it, it wasn't a replacement, right? okay, all right, yeah, I apologize. Okay, I'm sorry the and then the number two and then aul.com okay, let me try.
19:00
Speaker 1
No record on that even. Yeah. No records on that even. and you have no record on SGT and then a period and then T? O-OM-U-I@Gmail. Okay. so you do have that one, but it doesn't show any record of... Okay. And then there's nothing from last year at all. Yeah. And then there's there's [silence]
21:00
Speaker 2
[silence] he shows no record Sir. That is again the number two HE the number two M-I-N-A-T-O-R@AOL.com. [silence] Yes, he shows no record. [silence] We're [silence] able to check the SGEM@gmail.com. [silence] on our old uh system. [silence] And that was created [silence] yeah, that was created December 2013. [silence] I think that's the first time you've created a this account. [silence] Nothing from last year Sir. We don't have any record showing uh the last year's record.
21:00
Speaker 1
[silence] What the hell? [silence] Okay, well. [silence] Continue. [silence] Yeah, we'll just keep trying to work this for now. [silence] How would you help to get this working? [silence] [silence]
22:00
Speaker 2
Yes, no record for last year and I also don't see any record regarding the sgt.to me. It's just shows that your account is active here, but I see no um previous call from last year. Okay, would you like to uh verify this instead? Yeah, I I can offer you a one time support for this sir, but again, uh if ever the device seems to be defective, we can all we cannot replace this.
22:00
Speaker 1
Okay, yes, okay, we have it connected now, Okay, Yeah. No, I don't have a computer connected to the well, we just have laptops or an Xbox or something.
23:00
Speaker 2
since it's out of futty. uh. alright? uh. Huh. Okay, then. So, um, let me verify your connection first. Do you have the modem connected to your Linksys? To this EA 9500? Do you have it connected to the internet port? The yellow port? Uh. Okay, and do you have your computer connected to the Linksys as well? uh. Okay. Uh, Okay, we'll just have to perform a reset on the Linksys. Okay, so, so try to look at the back. There's a reset button. That's a hole. So press and hold the reset button for 25 s.
23:00
Speaker 1
Okay. I'm holding it still. I think it's been about 25 seconds here. Okay. Okay, let me flip it over here.
24:00
Speaker 2
Yes, you may let go, sure. Okay. And tell me, what are the lights that are lit on the front? [silence]
24:00
Speaker 1
Okay. Uh, on the front here, I have all the white lights are lit and then it's the blue light is going back and full. Oh, just unplugged, sorry. Okay. Okay, all the white lights are on and then the blue light is going from left to right and getting brighter. Oh, now it's stopped on the left. But now it's going again. Okay. You ready? Yep.
25:00
Speaker 2
Okay, Now can you please speak? Okay, can you please please take a picture of the uh wireless settings at the bottom of this uh Linksys router? Try to look at the sticker. You would be able to see there the ah Wi-Fi name and the wi-fi password. Just please take a picture of that.
25:00
Speaker 1
Create a picture. Okay. Yes. Okay. don't look. you see it on there? don't wonder. just now are into networks? it should be like your there.
26:00
Speaker 2
All right, that's done. Okay, now, can we go to your computer? Please, please. Is your computer running on a Windows operating system? It's an IMAX. Okay. All right. Just look for the Wi-Fi icon on top, click on it, and check if you see there that Linksys network. Oh, there it is. But this looks like a personal choice network. Do you want to connect to it? All right, I think that's it for today. Thanks. Have a nice day. All right. Can you hear me? How's the connection? Okay, done. Yes.
26:00
Speaker 1
[KEEP_UNCERTAIN] 37 No, we don't see anything yet. Nothing yet. Oh, yeah. Oh, there it is. We have the guest one showed up. 0. okay. Um not yet, but our old um but our old one is showing up like our our old name is showing up still also. As a guest. As a guest.
27:00
Speaker 2
[silence] Try to turn off the Wi-Fi and turn it back on. do not connect to the guest but it should be to the main network. Do you see the the network that that's not the guest.
27:00
Speaker 1
yeah yeah but it looks different than before like before it was just like the name of it called castle kai and it was just it was just castle kai and we had castle kai kai or were the two networks and now it says like castle kai guest and then like the lin city oh wait oh wait wait wait wait yeah hold on hold on we just [silence]
28:00
Speaker 2
Okay, so you're still seeing the old network that you had set up before? Okay. Well, it seems the router wasn't reset successfully, sir. Um cuz the you're still seeing your old network. Can we try to connect to that network? Can you still it says can't join? [silence] So you you're also seeing the links just network there, right? [silence]
28:00
Speaker 1
Something else is popping up now. Our old known networks are popping up now, so I'm gonna try to connect. [silence] Saying that they can't. Yeah. Saying, well, our old networks are coming up. But they're not allowing us to connect.
29:00
Speaker 2
Okay, what's happening now? Okay. Can we do the reset one more time, please?
29:00
Speaker 1
Hold on. Hold on. Hold on. We see it. The link says 0. We see the original window. 0, 0. Yeah. Yeah. Click on that one. Click on that one. There you go. Yeah. Now type in SBX. Yeah. SB.634. Ks. Okay, it connected. Yep. Okay. Say you gotta go back through the way. Yep. Amazon is working. Yep. Yeah. [silence]
30:00
Speaker 2
Please. But right now press and hold the reset button for. Okay, you're seeing the default one now. Okay. All right. Just please select that network and type in the password. Okay, it is connected. All right. Can we check if you're able to go online using that network. So just try to open any website. You're online. Okay. All right. Now, while
30:00
Speaker 1
Whilst doing this. Looks like. Mhm. Do Linksys Smart Wi-Fi setup. thousand mile an hour. I've read and accepted the terms. Now, next.
31:00
Speaker 2
What are we going to do next? And we will personalize your network, ma'am. So, um, on the address bar. You're ready? Okay. On the address bar, type in http://myrouteres.local. So it's R-O-U-T-E-R.local and then press enter.
31:00
Speaker 1
just commanding it for to get there next okay updates for your router install router updates automatically as they're available yes recommended yes okay so why flying are you this where i um change them okay okay and then my uh wi-fi Luna land okay
32:00
Speaker 2
Yes, you may change the network name, as well as the Wi-Fi password.
32:00
Speaker 1
[silence] sorry, I'm still doing it. I know. Sorry. This is of course the hardest part [silence] trying to look up a [silence] let me just take picture of it
33:00
Speaker 2
OK Oh sorry just let me know if it's if it's OK now
33:00
Speaker 1
Okay. I'm on to the next step. Yep. [silence] when you blog all that down [silence]
34:00
Speaker 2
Yes. Once you change the settings, ma'am, you may hit Next.
34:00
Speaker 1
It's saying almost there. Okay, one more. Okay, next. Okay. Okay. So only one is showing up. So, the one that's on my screen right now, it's because of saying when you named your Wi Fi, you were disconnected, whatever, to connect to your new Wi Fi name, select the integrate diagnostic device wireless manager and it's only showing the first one on here that I did. And that's the one that's not showing up. Yeah. It's weird. Okay. I just don't know. [silence] Bluetooth. Yeah, try that. [silence] [silence] Maybe it is Bluetooth, yeah, yeah. Okay, open help and hacks. Thank you. [silence] OK, I went to network connection. [silence] Yeah, I don't see any. I don't see any.[silence] [silence] I still don't see it. Did you click that one? Current.
35:00
Speaker 2
Yes. So after you make changes, we might get disconnected since we change the Wi-Fi name and the password. So all you have to do is to reconnect to the network. Search for the name that you've just created. okay you might try refreshing the network ma'am and try to connect again okay so yeah after you okay okay okay are you online yeah
35:00
Speaker 1
okay thank you okay oh crap no it disconnected me um I try to refresh and then it disconnected me yeah it's saying I'm not connected to the internet like I I went offline that's why um like as soon as I and now now it's not I was and then it went off and now I oh now I'm seeing it again I'll try to reconnect again oh I am okay do we
37:00
Speaker 2
Yes. Or you may try to open up a new page and check if you can open any websites first. Yeah, just try to go online first. Try to open any websites. Oh, okay. Are you connected to your network?
37:00
Speaker 1
capital L. capital L. capital N. Yeah. Every time I try to open up a web page. So it's, it's not, I keep getting disconnected. I'm not connected. And the little blue light is on that actual router. The little blue light is moving across the, like, all the lines. And it usually just stays when it's working. Like, it's Yeah, it's like the blue light is going, like, through all the light lines. And now the link Yeah, save. But now the ligaments just came back up like Like the like the like it's almost like it keeps
38:00
Speaker 2
right now it doesn't have a check mark you're not connected. it's blinking right now. can we try to turn off here? right now
38:00
Speaker 1
yeah and now it's blinking. Okay. I think that's what it has to happen. Cuz every time I, I mean, I tried to join like, three times now, and then it immediately disconnects me when I join now, so I think we should probably end that. Oh. Okay.
39:00
Speaker 2
Can you check the Wi-Fi again? Cause maybe it was still trying to like establish the connection. Check the Wi-Fi if you're connected cause if not, then we need to do a power cycle on your modem and the router. All right, let's just turn off the modem and turn off the Lynx's ma'am. And we'll wait for one minute before we plug it back in. All right, now, turn on the modem first. Wait for the light to still alive before you plug in the Linksys router.
39:00
Speaker 1
Okay, we're waiting for the router to come up. Oh, sorry, the modem, sorry. You fucking me at work? No, you're dating. You're dating there. I didn't really want to study from month to end. Didn't start your email. Don't you see, no, it went through your reuse your email to do it. He wouldn't you. [silence] He wouldn't you. [silence] He wasn't you. [silence] You did, you did it, it worked. [silence] We're just waiting for the modem to come online, so. [silence] [silence] Okay, so it's back online. So plug the, plug the router in now? Okay, okay just did that. Okay, so it's still just that the blue dot is like going across all the white lines. Yeah, it's solid and the links was just lit up as well. I am. Yeah. Yeah. Yeah, the router is doing the thing again. All the the blue drop going across the thing. [silence]
41:00
Speaker 2
Thanks, it's solid now. Can we check the computer again, if you're connected to the network?
44:00
Speaker 1
across the white lines again. [silence] No, no. and it looks like the router is searching again, like it's doing something, I don't know. [silence] Oh, now it's solid again. so maybe it could have been. [silence] And now it's blinking again. No. It's not connected. [silence] I just tried to turn off I just turned off the Wi-Fi and I turned it back on. I don't see the names that I just that I just created anywhere.
45:00
Speaker 2
Right now on your computer. um Does it say connected or Yes, but um on the on the uh computer um does it does it say connected or It's not connected. You try to turn that off and turn it back on.
45:00
Speaker 1
Yeah, neither one of them is showing up though, and I like when like, they're not even showing up under my Wi-Fi like options. Yeah, like I can't even click on it. Well, now, one of them, one of them just, just popped up actually. But now it's probably gonna disappear again. I'm gonna, I'm clicking on it now. Yeah, so I put the password in, asked to join the network, and then it went offline again. [silence]
46:00
Speaker 2
but uh it's not connecting. did you try connecting to 2.4 and 5 gigahertz? oh you it's not showing the network. hmm okay. how about this ma'am?
46:00
Speaker 1
OK. OK. Are we doing the same thing?
47:00
Speaker 2
It went off line. It seems that the connection is not stable here on your Linksys. We can try, just to set the, uh, just a such of expectation. The only thing that we can do with the router is to perform a reset or any recovery procedure with the router. But we cannot do any updates on the firmware because again, this router is already, um, it's, it's one of our end of life routers, and it's even, uh EOS or and of support. So there's no updates, no firmware, um, available for this particular device. So, we, we can do a reset one more time on this router. Uh, we will, uh, press the reset button for, uh, 35 seconds. Okay? So, just keep pressing it. Yes, the same procedure, just keep presssing it.
47:00
Speaker 1
All right. Pretty sure it's gone 35. Am I good? Okay, I just did it. Hello? Okay. Yeah, I just I held it for 35. Uh,
49:00
Speaker 2
[silence] Yes, I'm still here. Okay, you held it for 35. Um by the way ma'am, uh are you using the adapter that came with that device? Can you check the uh the output, please?
49:00
Speaker 1
Is this the one that came with it? There was all the cables I think that. I've been looking yesterday for more. The Spectrum one's plugged into the Spectrum. It would have been... That's the cable box. No, this is not. That was the one that we were using before. Okay. That's what I felt like. It wasn't. Mm-hmm, huh? Oh, sorry. One second. One second. It's the one that we were using before, but it doesn't say when it's on it. So we're going to try to find that. We'll be right back. I think that output is 1.5 amps. [silence]
50:00
Speaker 2
Okay. Um, what is the uh the power uh adapter now? Did you see the the output? [silence] Well, the output range would be 12 volts at 5 amps. Yes. 12 volts and 5 amps. [silence]
51:00
Speaker 1
It's a 22 ec section. 24 volts. Yep. Sorry. We're just clicking and knowing.
53:00
Speaker 2
It should be 12 volts, Ma'am. 12 volts 5 amps.
53:00
Speaker 1
I I don't know. I plugged that in and it started giving that fuse. Just something to get now it's frozen. All right, we have to do a little bit of a cord switch, so we're just waiting. It's uh... We think so. Oh, I think I see that here. Yes.
55:00
Speaker 2
Okay, but were you able to find the right, uh, the correct, the power supply? [silence] the check if the the networks their showing after.
56:00
Speaker 1
Yeah, so I think, you restart, I reached at the whole thing. Yeah. Okay. So, um, okay. You got the, um, Okay. Let me, um, well, automatically connecting. Okay. Yeah. I'm auto connected to that. Okay. Okay. You're looking for a.
58:00
Speaker 2
Yeah, so yes, you need to connect first to the network before we can run setup. Yes. [silence] Just go back to [silence] http://myrouter.local.
58:00
Speaker 1
Stig me to a different page now, access router router if I put in my router password again, let's see, and stay in working. Okay. Okay, yeah. Okay, I'm on, I can see like a whole thing now which I didn't see before. Yeah, I did not have this whole thing the last time we went on this website, so. Oh. Mm-hmm. Please. Ooh. Okay.
59:00
Speaker 2
The router password by default, that is admin, ma'am, a-d-m-i-n all lowercase. [silence] Okay, so you see there the smart wifi tools. Yes, it was actually the set up wizard. So um down at the bottom right, the very bottom, uh, do you see that blue colored um text? Uh, can you please look for CA? Do you see CA down at the bottom right beside privacy policy? Or, okay, that's fine. Um, just go to wifi settings. all right go to Wi-Fi settings and that's where you can change the WiFi name as well as the WiFi password
59:00
Speaker 1
Okay. And then I can just press apply when I'm done. Okay. Okay. Alright, waiting for it. this. Hey, don't even come to the power table sucks, babe, there was nothing.
61:00
Speaker 2
Yes, mum. So, once you click apply and then you press OK, um, yeah, you might get disconnected. So, all you have to do is to connect to the network again, to the new network.
61:00
Speaker 1
Okay, Yep. Second, yeah. or not found, you're not connected to your router, okay? Um, so, when I go up to my and sorry, when I go up, oh, hold on, sorry, one second. All right, all right. I'm trying it right now.
62:00
Speaker 2
Are you reconnecting now ma'am? Uh, try to check if you're able to see the network. The new network. Yeah. That's normal. Yeah. Just go to Wi-Fi.
62:00
Speaker 1
connected. I'm going to do retry. Oh nope it's going. All right. It's connected. So I applied it. Should I do apply again for just okay? Okay. Oh my gosh. Awesome. Thank you so much. Yep. Yes. Yeah. Thank you so much. My gosh all of that just because our power cord messed up. Oh my gosh. No that's okay. Thank you. Yeah we you know
63:00
Speaker 2
You can just pressokay. Yes. So actually the router is now configured. Yep, the problem there was just the power adapt. Yeah. So we've just personalized your network ma'am. Yeah, we've just personalized the network. Okay. Okay, so everything's working. All you have to do is just to connect to the network with all of your wireless devices ma'am. You just need to put in the password, the Wi-Fi password. Okay. Yes, I'm sorry. Okay, I didn't know I did check. Yep. It was my fault. Okay. Well, thank you. And I hope to help you again. [silence] if needed. So we're back now. Yeah. I'm not sure if there's anything else you
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Speaker 1
Which records are we removing? So yeah, that was on us, too. Thank you so much for your help. You as well. Bye.
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Speaker 2
You so much. Okay. All right. Not a problem, ma’am. You’re very welcome. Well, for more information, just please visit our site, support.linksys.com. So, this is Eppy again from Linksys. Thank you for calling. You have a great night. You take care. Thank you. Bye-bye.
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