V2 Rubric Detail — 4d03ee94-7f1e-11f1-9…

Generated 2026-07-18 01:05 UTC

← Back to comparison table
✓ Feedback submitted — thank you!
Call Start
2026-07-14 00:52
Duration
76m 57s
Contact
254-289-7713
Issue Type
Password/Login
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
Nathan Amores
HappyFox Case
#LTS00137009
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
Sentiment Trajectory
Ticket subject: WHW03 - separate 2.4G and 5G
Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (12 hallucinated segments, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution4.00/5
Accuracy3.00/5
Communication3.00/5
Protocol4.00/5
Efficiency3.00/5
Overall3.4/5

V2 Rubric Scores

Resolution5.00/5
Technical2.19/5
Communication2.50/5
Ownership5.00/5
Escalation5.00/5
Customer Exp2.50/5
Overall76.2% (+8.2)

V2 Grader Summary

The agent successfully resolved the customer's issue by guiding them to separate the 2.4 GHz and 5 GHz SSIDs via myrouter.local, which the customer confirmed fixed the problem. However, T3 is Not Met due to extensive technical hallucinations regarding ISP 'compression' kicking out old routers, pacemaker/pigeon interference, and unsupported performance claims for the MX6200. While communication and customer experience showed minor shortcomings, the agent demonstrated strong ownership and appropriate resolution path selection.

V1 Case Analysis

Customer unable to access WHW3 Velop admin page; guided to use http://myrouter.local, log in with router password, and rename 5 GHz SSID to separate bands. Issue resolved.

Troubleshooting Steps
  • Instructed customer to connect to the Wi‑Fi and open a browser to http://myrouter.local
  • Advised using the router admin password (not the Linksys account email) to log in
  • Guided customer to rename the 5 GHz SSID with a '-5G' suffix to separate the bands
Key Observations
  • Agent correctly identified and used the appropriate local admin URL (myrouter.local) for Velop mesh systems.
  • Agent successfully guided the customer to separate Wi‑Fi bands by renaming the 5 GHz SSID, achieving the requested configuration.
  • Agent provided extensive off-topic and technically inaccurate commentary about WRT54GS security and 'compression' techniques, which contradicts Linksys KB and introduced confusion.
Positive Highlights
  • Collected serial number and acknowledged out-of-warranty status (transcript [34:00]-[40:00]).
  • Correctly identified and used the appropriate local admin URL (myrouter.local) for Velop mesh systems (transcript [41:00]).
  • Correctly advised using the router admin password (not the Linksys account email) to log in (transcript [42:00]).
  • Successfully guided the customer to separate Wi-Fi bands by renaming the 5 GHz SSID, achieving the requested configuration (transcript [52:00]-[54:00]).
  • Confirmed resolution with the customer and closed the call appropriately (transcript [57:00]).
Agent Errors / Gaps
  • Provided extensive off-topic and technically inaccurate commentary about WRT54GS security, claiming it uses '128-bit compression' and is vulnerable to AI hacking (transcript [62:00]-[63:00]), which is not supported by Linksys KB and misrepresents router security.
  • Incorrectly stated that 'spectrum is using pipe 12' and that 1024-bit encryption is now standard due to AI, fabricating non-existent technical standards (transcript [62:00]-[63:00]).
  • Failed to control call flow, allowing extensive off-topic discussion about homing pigeons and personal naming stories to dominate the final minutes (transcript [69:00]-[75:00]), reducing efficiency and professionalism.
  • Mixed upsell discussion before confirming the customer’s immediate needs, creating a disjointed troubleshooting path (transcript [65:00]-[68:00]).
  • Did not provide a concise summary after the SSID rename, leading to customer confusion and unnecessary follow-up questions (transcript [57:00]-[58:00]).

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 95%
Customer explicitly states: 'You helped me fix the problem, thanks.' The agent guided the customer to separate SSIDs, which resolved the core issue.
R2 Met Diagnostic thoroughness conf 85%
Agent verified internet/Wi-Fi status, directed customer to myrouter.local, confirmed login success, and guided through SSID renaming — all relevant, sequential steps for the issue.
R3 Met Correct resolution path conf 90%
Agent correctly advised using local admin interface to rename bands; offered upgrade path when asked, aligning with OOW best-effort standard and product capabilities.
Technical Accuracy
T1 Partially Met Technically accurate info conf 80%
Agent identified symptom (can't access admin page) and asked basic connectivity questions, but did not systematically explore causes like browser, cache, or network settings.
T2 Met Appropriate tools / resources used conf 95%
Issue required only verbal guidance to access local UI and change settings; no remote tools or diagnostics were necessary — agent used appropriate method.
T3 Not Met No misinformation conf 100%
Agent provided multiple technically incorrect claims: 1) Claimed WRT54GS security is 'slow' and would be 'kicked out' by ISPs due to '128 bit compression' (unsupported/contradicted by KB); 2) Claimed MX6200 is 'four times stronger' and can move child nodes further (unsupported by KB); 3) Claimed high-end Wi-Fi interferes with pacemakers and homing pigeons (unsupported/hallucinated).
Communication
C1 Partially Met Clear & professional language conf 80%
Agent maintained basic control and completed the task, but included incoherent filler ('London, thank you, gentlemen...') and lacked clear framing or transitions.
C2 Partially Met Confirmed understanding conf 80%
Agent adapted instructions to customer’s level and used simple steps, but failed to confirm understanding and introduced off-topic technical tangents.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case from start to finish, did not transfer, and followed through on resolving the customer’s request without avoidance.
O2 Met Proactive follow-through conf 85%
Agent provided clear next step (rename SSID), confirmed it was applied, and offered future upgrade advice — effective closure with actionable path forward.
O3 Not Applicable Closure confirmation conf 95%
No prior case history was referenced or observable; this appears to be a first-time contact on this issue.
Escalation Judgment
E1 Met Correct escalation decision conf 95%
No escalation was warranted — issue was a simple configuration change within agent scope; decision not to escalate was appropriate.
E2 Not Applicable Escalation prep & handoff conf 95%
No escalation occurred, and none was warranted — both E1 and E2 are Not Applicable per rubric rules.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent said 'It’s okay' multiple times and acknowledged dog health issue, but did not specifically recognize customer’s frustration or repeated effort.
X2 Partially Met Tone & rapport conf 80%
Agent matched customer’s pace during setup steps but disrupted flow with irrelevant technical monologue about WRT54GS security and homing pigeons.
X3 Partially Met Overall experience conf 80%
Customer had to repeat serial number and struggled with password recovery, but agent ultimately reduced effort by guiding directly to solution without unnecessary holds.
Call Transcript60 turns · 79 lines
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products, will have self-help options available. Please have your serial number ready and stay on the line for assistance, while waiting, you may also visit support.Linksys.com for more information about your product. We are currently experiencing higher than normal call volume, which may result to a longer wait time. We appreciate your patience. You can also visit our website at Linksys.com, or our chat support to serve a live chat. We apologize for the delay, and will be with you as soon as possible.
00:00
Speaker 1
Miércoles yo tengo cita tú tienes cita? y tú tienes cita yo voy a tener que ir solo yo te mandé si viene de mí es un es es parte de invite que yo siento [silencio] Ten ni dedos más uno dos tres cuatro cinco dentro de todo sólo somos siete billones nosotros de todos los que hay en el mundo entonces no debe haber problema [silence] [silence] ¿Qué es lo qué ella está pidiendo? Mejor mi qué [silence] I'm going to see? No. Okay. Thank you. Ya. [silencio] Necesito enganchar aquí. Estaba tratando de buscar soporte al producto. Pero no hay nada. "Mirando que ya el Wi-Fi mio está fuera de servicio." "Y END OF support quiere decir que está como la computadora vieja, tengo que comprar uno nuevo." [silence] Muchos agripes y en medio de mí.
09:00
Speaker 2
thank you for calling lingces my name is nathan i know who i'm seeking again your name My internet service provider is one.
28:00
Speaker 1
Yeah, that's one of the things I was trying to figure out, because I had I originally started out with 123 D@ Gmail.com, that's always been my email address, but I think I recently changed it to 123d@me.com, which is nothing more than my iCloud account, because I migrated from Windows or to Apple and an ecosystem. So I kind of have a, you know, I tried to migrate all my other emails and stuff over to my new iCloud, but some some some services I I can't change my email address and and I don't know if Linux was one of those. [silence]
30:00
Speaker 2
Okay, let me create a case here for you. Can you give me your email address?
30:00
Speaker 1
I just got logged in with both email addresses so obviously they both work to log in for links just either to shop or get support so that said and I don't know if you could I I I think my local router I changed it to log in under uh at.com same handle just at and I think I changed everything locally here yeah Juan yeah the handle is J U A N uh two three D D as in David at.com now I'm currently logged in
31:00
Speaker 2
you prefer and it to receive. Okay. Okay, repeat your email again. Lane handle.
31:00
Speaker 1
end of life support for devices and see if my my router fell under that that uh window and it looks like it does because it's the last one listed in the in the table but it's there so I don't think I I guess the reason I'm calling was when I tried to go into my log into my 192. 168. no 192.168.1.1 the way I used to go with my with the router to change settings and stuff I do all my settings on my app on my iPhone but uh on my computer it it's been a while since I got on there and usually I would go to the [ silence ] the URL and log in and then the the menu would come up and I'd be able to you know manage the the settings and and the device uh settings and stuff um the the reason I'm calling because I was I was going on the website and I was trying to and I noticed that it said that there was there might be some upgrades to the version uh of myvelop system all the way up to version one but I don't know what version I currently have and I didn't know whether I needed to upgrade the hardware or attempt to manually upgrade it myself and then go from there but uh the reason I'm the reason I'm trying to get to that that URL so that I can because I I I couldn't I couldn't type it into the browser and get to the menu uh my login menu um uh I might be able to now because I'm logged in [silence] [retching noises]
32:00
Speaker 2
Can you give me the serial number of your WHW3, the one connected to the modem.
34:00
Speaker 1
Yeah, yeah. Let me, let me get that cuz that's, that's that's on my laptop. I'm I'm trying to, I was in the in the office trying to get to something else and then my dog needed to go outside. So, I apologize for that. Um, the serial number for the one connect motor, for node-1 connected to the modem is uh, 2-J-as-in-Juliet, 1-0 Charlie, 6 Charlie, 7-3, 9, 5-1-3. Now, Yeah, the, the, the second one is connected. The third one they're all connected.
35:00
Speaker 2
that's okay remember The the two other nodes, are they connected right now?
35:00
Speaker 1
So, I don't know, do you need the serial numbers on all three of them? Yeah, because the bed. in with my older router, uh, I still have it on the wall. um, the mesh was an upgrade at the time. I had the three uh, antennae router. I forget the number. I think it was 18 AC 1600 or something. I gotta look it up. Thing is, on that one, it used to be because this mesh nodes only has two uh, ports and each node has two ports. So, it's not like the newer one where the main port has four.
36:00
Speaker 2
You have internet, right? Your problem is only you want to separate the 2.4 and the 5G as well. Mm-hmm.
36:00
Speaker 1
Um, I'm explaining things to you that you already know. I'm just trying to get my head wrapped around what, what I'm trying to do. Uh, I know that I can go into the settings. And it used to be I, I didn't, I don't like Wi-Fi too much. I hard wired the rest of my house because I wanted hardwired, uh, Internet service throughout the house. With the exception of a few things that had to be Wi-Fi and that's fine. But I'm always hearing somebody trying to, uh, uh, back into my system. So, um, I just need those two particular MAC addresses to be assigned 2.4, you know. Uh, but that would mean I have to separate the settings. And, and, and actually
37:00
Speaker 2
It's okay. It's okay. [silence]
37:00
Speaker 1
The purpose of the mesh system was I wanted it, I wanted it to go automatically, not with me having to set things up. But because this bad bass, they say that it, it would, you know, it, I will lose the connection. It doesn't work good with 5G. So, the bed has to be connected to the bandwidth 2.4. Yeah, which means I have to, I have to manually configure that so that at least those two devices are connected. The rest of the house can go across the mesh and, but I don't know that that's going to work very well. Um, I've been worried that my streaming has struggled on occasion. I have the highest broadband package. So, you know, it's kind of like one gig or something like that. My download speeds are good. [silence]
38:00
Speaker 2
London, thank you, gentlemen, speaking, who were, the duties will forged the foundation for deeply British growing human bond growth bond
38:00
Speaker 1
my upload speeds are good. are great. but I've noticed that there's been some lag in streaming or sometimes I'll, I'll, I'll hit those buffering bumps again, like I used to, um, which leads me that I probably need to upgrade it. but at the present moment, I wanted to kind of weigh my options as to which was the best system for me. um, Tempapita did recommend the Linksys Velop system. and I said, well, I already have a Velop system. maybe they're, maybe I need to upgrade to the newer one. but at the moment, I don't want to do that as of yet, but I would welcome any advice on, on upgrading my system. but currently, if you can help me figure out the way to log into that, uh, URL so I can look get, yeah you know, you can do that? Okay, you can do that then give me give me get it. Get right? Yeah, yeah, it's working. No, I I I don't like the phone cuz that's that's too small and.
39:00
Speaker 2
Sure. I can. Yes, I can. Now, the WHW3 year router is already out of warranty since 2021. That's a given. So, hardware-wise, there is no replacement or warranty for the hardware. But for the phone support, you can call us anytime. We will help you. There's no limit on the phone support. Now, I can help you in fixing the 2.4 G. Now, the main issue that you're having is you cannot log into 192.168.0.1, right? Now, let me ask you, first, do you have internet? Is the Wi-Fi working? It is working, right? Now, you're trying to access it using a computer or a phone, the 192.168.0.1?
40:00
Speaker 1
Oh, it's difficult. I have my app that I use to to check my devices and make sure the system's running. And and I know I can do a lot of admin work on the app, you know, like change but when I went in to try to do the settings and and manually configure that, uh I couldn't figure it out using the app. So I knew that I had to go to my, either my desktop computer or my laptop computer, and then sign in to my router, uh via the the URL. And Well, I'm I'm at my laptop. Do I need to go do I need to go to my desktop or can I do it from my laptop? Yeah, I am. I am. Yes.
41:00
Speaker 2
that is just. Mm-hmm. Can you go to your computer and connect to the network and then open the browser? Laptop would do as long as you're connected to the network. All right, open a browser and visit the website my router, local
41:00
Speaker 1
My router not local. Okay so that's what I need. I use Safari right? Yeah right now it's telling me this connection's not secure. Continue or go back? Continue okay. That's where I kind of got. Okay that's that was holding me. Oh okay there's there's the log in I was looking for. Now passwords I should be able to. Yeah that's that's what that's why I'm at. Right now it's it's just asking me for the router access not the email. It's going directly to it. Let me just see if I'm still because I use uh passwords and and I see.
42:00
Speaker 2
That local. Let me read this. Probably. Okay. Advanced. Advanced. Continue. Don't use the email address. Use the router password. Router. Okay. Sure, no problem. The screen? What is it?
42:00
Speaker 1
Yeah, that's what they did, just put a new one, don't, don't go through. Yeah, that's okay. I was mentioning I use password managers. because I have so many different passwords. And what I was noticing was my password manager had my user ideas123@gmail.com for my Linksys router and my Linksys login. That's why I was earlier asking if, you know, which email address am I have? Did I update? Well, apparently I did because otherwise I wouldn't have been able to log into the site as Okay. All right. Yeah, well good. Let me, let me just, it's changing itself. I'm sorry. Oh, she's fine. It's just that she's got, she's got cancer. So there's a problem with her legs and we got to treat it constantly. Just, just nothing that for the dogs can be. Okay, now, I said all that, saying, this is my problem, it's my, I know my router password, so I'm just gonna.
44:00
Speaker 2
How was it? Yay! Dog is good. Yay! I'm happy the dog is good. [silence]
47:00
Speaker 1
All right. ought show hits okay, it's not gonna they log in. Loan. Loan. One. Five. And and Bye bye. Hmm? Hmm? Says invalid password. But Oh. Okay. Just so you say, Okay,
48:00
Speaker 2
you can reset the password, there's nothing for you to reset, go ahead and reset [silence]
48:00
Speaker 1
Okay, got it. No. Uh, maybe it's... Sounds. Compared, no, recovery key, asking for recovery key. Um, What could be the recovery key? Okay, yeah, I know what it is now. Okay. I'll write it down in the notes. Ah. We see. All right. Now, the recovery key home base, the right one. OK. [silence] Okay. All right. Uh, looks like I'm good now. All right. So now I'm at my menu. Now I'm in my router, um, it's been a while since I've done this, so I don't, because ever since guess I've been using the app on my phone to not been working on my computer a lot. Password's changed. Okay, got that. Um, how do I, I've got the device number, MAC address. Uh, how can I single that those two device, uh, MAC devices to be the ones that that cause I know there's a way to do it in the settings, but I just, I'm not sure. I know do that make any sense? Hello? Okay, I'm sorry. Yeah, I've got it open. I'm, I'm at the menu device list. I'm trying to find I've got the Mac address Huh? Okay. Wi-Fi settings in there. Let me get back out here. I was just, I was going by finding the device Wi-Fi settings. Okay. All right.
49:00
Speaker 2
Yes, I am here. I am listening. Now tell me again, what is the status when you opened ...my router... ...that local ... Hmm ...wireless settings. Wireless settings, left side. Left side, wireless settings. You see the 2.4 and the 5, right? You can simply rename. Currently they are using the same name, the 5 G and the two ...all.
52:00
Speaker 1
I'm not sure, right? No. Um, I'm at the—the wireless, I see the two bands, there's, there's the 2.4. They both have the same SSID and password. [noise] Okay, uh, I'll just add a five. It doesn't have to be a dash, right? [whispers] Right. [noise] Okay, and press apply. [noise] It says using a different Wi-Fi names. Keep one name.
53:00
Speaker 2
and using the same. So you need to separate them. You have to separate the 5G by the Wi-Fi name and then put additional -5G so that it becomes 5G. All right. You got it. Tell me what you see on the screen. [silence] The second. So the 5G and the 2.4 keep it that way. The 5G rename it to something with -5G. Just append. [silence] Let me disconnect you. That's all right. [silence]
53:00
Speaker 1
What select use different names. Okay. Okay. So, do you want to continue yes. The router is applying changes. That's gonna take a little bit. So, okay. Yeah. So, I was thinking more in the terms of you took me, I guess to the most easiest way to do it. I was thinking in the in terms of using because under Windows when I when I had when I developed my system, I remember that it Windows, it says router not found. You're not connected. I guess that's going to happen a couple of times while it resets. [silence]
54:00
Speaker 2
Yes. Yes.
54:00
Speaker 1
I'm not sure I understood that. [silence] Can you run that by me again? [silence] I'm not sure, I knew. [ silence] The Wi-Fi, it's Niveum. [silence] yeah, uh on, on my. [silence] I'm connected to the to the to the 2.4
55:00
Speaker 2
you need to go to the settings on the laptop and try to connect to the Wi-Fi name, because it's trying to reset. But keep it that way. Tell me the color of the Wi-Fi on the router now, the W one. It should turn blue, red, it goes back to red. All right. Uh, in your laptop, what Wi-Fi name are you connected to right now? Are you connected to Wi-Fi? Right, okay, good. know a weam. okay. the find. to the file. yeah. try the other device. the bed. try to connect. it disconnected right? [silence] so
55:00
Speaker 1
is. where probably is I'm just trying to I'm just trying to I'm gonna see I I need to it's been a while since I've done this on my own. and and I'm just I'm just afraid. I'm okay yeah it's working. the apps is working. good it's connected. alright so I guess I guess what I was trying to ask you earlier and and I was trying to get
57:00
Speaker 2
Good. That's good, that's good. Not more than 69. That's a good value. Now, all right, so did I fix your problem? One. You did. Your problem was already fixed. That's the solution. Now, [silence] that's okay. Yeah, that's okay.
57:00
Speaker 1
You just ask real quick before I let you go. You helped me fix the problem, thanks. That was the easy way to do it. I I just wanted to share with you, I thought that if I went to the Mac filtering option that I could leave everything the same and then I I would say allow access for only the Macs listed MAC addresses listed and that's the way I used to control the devices that would show up on my on my D D S N uh when when I log in. Is Is that is that a tougher way to do it? Like, for example, in the Wi-Fi settings you got wireless, and that's where you had me separate the bands, right?
58:00
Speaker 2
Mm-hm. Mm-hm.
58:00
Speaker 1
Got it. Got it. Got it. [silence] Makes sense. Yeah, it makes sense. I was just, it's just that, I, you know, some of those old, I still have a WG, uh, 2.4, what was it, uh, was that, um, I still have a WRT54GS. I have several of those, two of those. Huh? Yeah, I mean, I still got it. I know it's working. I wanted to, I wanted to, put that one in in the wood shop. I've got, that's why I got this mesh. Because the mesh extended my Wi-Fi signal easier than than me trying to use a router. [silence] Yeah. I mean, I, I still have a whole bunch of old ones, but, because they still work if you don't need much through. Yeah. Okay.
59:00
Speaker 2
... and now, you got it? ... Maybe I can do ... I don't use that one. Don't use that. That's a really good router. I have. That's a very good router. Sturdy. It's like in the theater. Then you drop them, it'll still work. This router's very sturdy, very durable. There's only one problem. Security is slow.
60:00
Speaker 1
Peter or shop I've got in the back. I mean it's not far away from the main house, but you know, it's a place I used to work a lot. I still have like, I've got the AC6000. I think it is. It was a router that I bought after the W. I've had the 600, the W. I, you know, I donated a bunch of them, but I still changed because I, I like to keep things. I'm a tech geek, you know. I like to play with things. And, and this one, I knew it was a good router cuz it's a 2.4. it was one of the best routers I had, I guess. It's just that I kept thinking I had to upgrade and upgrade and so everything, something new came around. I wanted to get it.
61:00
Speaker 2
[silence] Yes. The problem with that router is its lower security.
61:00
Speaker 1
let's do it he's in parking lot Hey come on yeah from Yeah That can, yeah. [silence]
62:00
Speaker 2
spectrum that is 128. 128 bit compression technique. Now spectrum is using pipe 12. that's totally three steps higher. So when they see that router, that will compromise the entire network. So they will give it out. They will kick it out. Oh this is WRT compression, it's security is slow. They will kick you out. Some, you can connect. You can connect but often times they will disconnect you for security reasons. And with the advent of AI and many other advanced hacking, this router can be easily hacked. It's it was not designed to go to more than two five six or five 12 compression technique in terms of security. Remember, before it was just a security. Maybe it's already very.
62:00
Speaker 1
okay. okay, so. no, no, that's that was my idea. it was my idea to kind of jump it just for local. It I wanted at at the time since I had two different versions of routers, I was asking how to jump the the the router signal. I thought I had it under, you know, I was going to try it out. I'm still curious. I never really implemented the the the action. I knew how to do it. I did a lot of research on it and I was going to do it, but it just never never got around to.
63:00
Speaker 2
High 128 is already High and Nobody thought of using 1012 a 1024 and five 512 now it's the standard right now. Yeah because of AI anyway. Don't use that one okay you can use that one for local wireless connection but if you connect to the internet now it's dangerous they can be seen. Okay mm [silence]
63:00
Speaker 1
doing it. Um, right now, this, this router, it's reached its end of life. Um, I mentioned earlier that I have had some trouble with signal and I thought maybe it was just that router, since it's, it's rather old, uh, it, it wasn't, uh, carrying, and, and I've got more devices, more faster. Like you said, there are there're more current processors. I, I, I just bought a, uh, iPhone 17 a while back, and, uh, and, and, and, and I know that processors have a lifespan. I mean, I, I've worked with with that stuff for a while. I I did that while I was in the military. So I, I understand I'm, I'm not up to date on a lot of things. Um, I'm just, you know, getting older and, Getting slower. But I still have, I still have that desire to kind of toy around with this stuff. One. I'm asking... Can you... Upgrade? Yeah. OK. OK, Ken... What what was that model number you [silence]
64:00
Speaker 2
That's okay. Yeah, that's okay. Don't give you that. If you wanted to upgrade your network, change only the mother, do not change the entire network. Change the mother node into MX6200. Okay? That will be stronger. It's around $150. You only need to buy one, and then all the rest of other devices, it will work together with the new mother node. And that one is four times stronger than this one. So you can, let's say currently it is 10 ft or 20 ft away. Since the mother is stronger, you can move the child node further away. So that the entire coverage will be wider. That's one. You don't need to bring, uh, uh, change everything.
65:00
Speaker 1
You mentioned. My dog's barking. I can't hear you very well. Hold on. I mean, let me mute MX. It's just that my my 6200. My dog was barking. I didn't have my headphones on noise cancellation and and she just every time you said something, I couldn't hear you because her barking kind of did overdid whatever you were saying. So the MX6200 would be um. And that and I I would just have to get that one mother node.
66:00
Speaker 2
the expensive one is MX 5 MR XR 62 62 00 yes [silence] node yes and then give us a call we will help you reconfigure the entire network or if there is no available MX 6200 you can get the MX 4200 the three nodes costly is
66:00
Speaker 1
Okay, I'm going to research those two models that you just mentioned. I wrote it down because I I want to look at that and and I appreciate that because that makes a lot of sense. I mean, I it makes a lot of sense. I could go with the 6200. It would be powerful enough. You said I could extend the nodes further out and in distance. But that means I'd be using a more current model with less compatibility with older systems, or hardware. I'm not sure which ones, but I would definitely like to check that out. [silence]
67:00
Speaker 2
around 1 hundred, 160. it's almost the same price as one m 6200. okay. i think that would be the better option. you get three nodes m x 4200. 4200. at the same price as one m x 6200. you have a wider and bigger. yeah, i think that would be the best option for you.
67:00
Speaker 1
older models, and that's? Okay. Well, okay, so you would probably recommend more the MX.
68:00
Speaker 2
Yes. Oh, the same model. They are the same technology. It's just the other one is more memory and more stronger power. The same technology. They are using the same technology. Except the other one is Buff. The other one is lenses. Okay. Because some people don't want a very strong Wi-Fi. The reason is it will interfere with their devices like pacemaker, something like that. So they don't like the 6200 is too strong. And then they just wanted the lower signal, not too strong, 4200. So they separated. Yeah, it's not strong, but they're too many. The 3 giving the same output as one 6200. Oh, you research that one. You can get it one. I know. If you don't like Wi-Fi in the house, 4200 is a good one. You get a justice, right? Uh, two 4200 is very strong in terms of signal than either interrupt and people don't like that. Some people don't like it. Yeah, for me, I have a house and I know. If I will interfere with pigeons, homing pigeons, so I don't use very high end device. I use the old lower signal so that my homing pigeons will still work and go back to my house. Yeah. Like something like that. You got it. Right.
68:00
Speaker 1
Oh, man. That's yeah. Yeah, that's pretty good. Yeah. Thank you for that. I appreciate that. Put a smile on my face today. I had a frown because I was worried I didn't know how to do this anyway.
71:00
Speaker 2
yeah that's okay
73:00
Speaker 1
No, you're, you're right. The curi, the new generations, the, the curiosity, you know, it goes in a different direction. I don't know. You know, it, it seems like, yeah, I'm an older generation, you can tell. So, you know, it, but for me, you know, I, I still have that curiosity. I haven't given up, you know? And I appreciate you saying those words to me. I, I really do. Uh, but again, what was your name? Uh, all this time I've been talking to you. I, Nathan. Nathan. Nathan. Okay, Nathan. Again, thank you so much. [silence]
74:00
Speaker 2
[DOWNWEIGHT] he said and they said ma'am that's not or jorge yeah ma'am that's not hor he is george now it's not jorge it's george my dad might call me george yeah huns hor he right so good thing i have a first name which is nathan my second name is hor he oh my god why did you name me as jorge uh it's your mother's name blame it on your grandma it's your roots my friend okay you didn't have the spanish your spanish roots will never go away i don't have no to speak spanish anymore that the sloth yeah but it's in your blood anyway yeah is it i i may try to when i was a kid until i think seven eight nine i still speak uh
75:00
Speaker 1
Thank you so much. It was great, it was great talking to you. Thank you very much Nathan, Jorge. Yeah, you have a good night. How's it Okay. All right, thank you so much. Bye bye. [silence]
76:00