V2 Rubric Detail — 4d4a883a-641c-11f1-a…

Welcome to LinkSys support. To ensure quality service, your call may be monitored. For in warranty products our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance press 1 now. For out of warranty product please have your device's serial number and contact information ready. If unavailable kindly call back later. For out of warranty product paid support option may be available depending on the issue. Thanks for calling LinkSys. This is Ice talking how can I help you? [silence]

See, I'm sorry to hear about that, sir. May I know the serial number of your links, please? [silence] All right, let me verify again the serial number of your link on nodes is 58WF for Whitney, 10M for Mike, 28D for David, 030292, is that correct?

Let's see. All right. Is this your first time calling link, sir? Let's see. All right. I create first call record for you, sir. What's your name, sir? Hello. Your first name is Paul. P-A-U-L. And your last name is? Can you spell that again?

So W-O-Z-N-I-C-K-I. Next. All right, thank you. Uh, Paul, if I may know your email address. [silence] So P, Walsh and E. Uh, Walsh and E is W-O-Z

[KEEP_UNCERTAIN] problem downloading the game as well you know like it popped up it was downloaded whatever it was so I'm kind of confused. he NIE at yahoo.com Nothing on that I e-mail but yeah like two weeks now. He said your service provider is AT&T. Your internet provider, what is it? AT&T. Their service provider is AT&T United States, I think, right? Yeah. Okay, Paul. And who is your internet service provider? AT&T. Right. So, Paul, you have a Linksys [silence] Model MX6200 and there are two of them. One on the ) floor, one on the second floor. Okay. What's the status of their LEDs? The light. Are they blinking or solid blue? Both nodes, both nodes are solid blue. A) mohammed QATARQM when you didn't have all internet in June. This problem is going on since June and until now it didn't stop, really. Oh, no, I'm sorry. I got couple internet provider right now in here. What do you you mean you have multiple internet providers at the same time? Like lots of service, data box, one, two box. [silence] We can see another mouse Smith, that Linksys one, right? Where is location of that one? There you open. [silence]

power outage prior to getting your nodes disconnected. I see. So this is your first time to set up this MX 6200. So have you already connected one of the nodes to your modem? So one is connected to your modem and the other one is it wirelessly or you wired it? uh Hello?

So the other node is is it wired or is it wireless so are you wired it to the to the other not the modem to the other not okay why did you why did you word it to the other not or you want uh you want it to be wired or because uh you only need to words one of the node. Yeah you only need to wire one of the node to your modem and the other one there's no need to wire it because uh

a mesh system is so that one of the nodes can be tor positioned in an area which is. All right, so just connect one of the node to your modem and the other one should be wirelessly. All right. So both of them are solid blue, it means they are all ready to be set up. Do you have a Linksys app on your phone? All right, so open your Linksys app. Let's set up your node using the app.

when you first open your linksys app, it should ask you to set up a new network or manage your Wi-Fi. Okay, did you click find a new network? [silence]

All right, uh, try to type in admin. Or if you already had uh created your router password previously, Yes. Try the your router password that you created since you have already uh a router that you have set up. Using the links app. Uh, did you your previous links router uh did you already disconnected?

So, um, is there no other option aside from logging in? When your link is up? Like, [silence] Okay. [silence]

Okay. Okay. um may I know Paul if your previous what are are you still using that what are you already okay so you're going to use now this new uh MX 6200 you have.

All right, so because, uh -- where are you on the app right now? All right, I think, Paul, we need to uninstall your Linksys app and then download it again. Because your Linksys app was previously set up using your previous router. So it may have saved all the details with regards to your previous router. So, let's try to uninstall your Linksys app so that we have a fresh start of your Linksys nodes, your new Linksys nodes. Uninstall your Linksys app and then download it again. So that we could start [silence]

Uh, uh, Linksys app. You chose the Linksys app, the one with the logo of the Linksys, the 2L with the duck. [silence] Yes, I'll try to download it.

No other options, just those two. Try two. Okay, let's click the router password, then type in Admin.

what, does it say connect to your wife, [silence] okay, uh check on your nodes that's connected to your modem. Uh underneath that node, there's a default Wi-Fi name. Okay, uh, connect your phone on the default Wi-Fi name of that node. Node one. Uh, your parent node, the one that's connected to your modem. So, on your phone, Wi-Fi settings, uh, see if you can [silence]

All right. Now, proceed with your, Lynssys app, the instruction. If it asks for the router password, try to type in admin because that's the default. [silence] Yeah.

So you connect your phone to the WiFi name of your parent node and it's connected. It's not. Why does it stop? Did you type in the password of the WiFi name? What does the message say? Is it connected without internet or you cannot join the network? No. Make sure that it is the same WiFi

Name of your parent node. The one that's indicated on its on the product label, all right? Now, once you uh select that Wi-Fi name, connect to that, type in the default password, which which is also located under product label. So when you... Yes, try to forget that WiFi name and and refresh your WiFi settings.

Okay, so I need to log in. okay. Type in the password. So, it should connect already once you type in the password. Although it will say no Internet, but that's fine because we're still setting up your node. So, it's a given that it will stay connected, but without Internet. Okay. Okay, that's good. Now go back to your linksys app.

set up a new Wi-Fi network. Uh... set up a new Wi-Fi network. I'll just enable the Bluetooth so the

So, just follow the instructions. If you're already done it, just click next or proceed to continue on the next step. Uh, enable Bluetooth. Uh, go to your, phone Wi-Fi settings. Go to your Wi-Fi setting, on your phone Wi-Fi settings and enable your Bluetooth. On your phone. On your phone, uh, go to your settings on your phone and then enable your Bluetooth.

And once you've done, go back to your links is up. I mean on your settings, uh when you scroll below, um... Okay. Uh, I mean just say on your settings on your phone, the Bluetooth, uh enable your Bluetooth. Okay. Then go back to your links, this up once you've already enabled your Bluetooth. There's a scroll below. There should be a button to click next.

Mhm. all right now can you click on uh one uh there's two options you cannot click on the number one all right try to click the number uh all right try to refresh your app maybe it's still loading the information

Node later's solid and click uh click on that. All right uh it should be checking your internet, if you have an internet connection and should be connected. Uh, and from there uh, once you're connected uh, you will then create your wifi name and pass word.

just click next because your notes are already showing a solid blue light.

So it means it did not detect your internet connection. Um, did you make sure you plug in the ethernet cable to your modem? And it's uh the other end of the cable is plug into your parent node on the internet port? The the one with a yellow label? Okay. I'll properly uh check. Proceed with the app.

Mhm. [silence] And your modem is fine. [silence] Wait for each slide to turn off and then you let go. [silence] Okay, let go.

let go of the reset button and just wait for each light to turn back on. But, uh, your nodes are already, uh, set up because, I mean, they're already reset because they're showing already a solid blue light. Yeah, so let's just wait for each light to stay solid. [silence] If your modem is okay and you're [silence]

knows, yeah. Okay. Then maybe it's a problem with the iPhone app, because it always goes back to the previous page even though I still could not find it.

All right, it'll proceed with your Linksys. I Okay, that's good if it that's good if it's flashing. It means it's trying to check your internet connection from your modem. So, um, it seems that uh the app has a problem. Yes? What did you say?

[silence] if the ops [silence] okay that's good now so it means it's got internet connection create your Wi-Fi now uh wi-fi name and password once you create your wi-fi name and password try to remember that because that will be the new wi-fi name that your phone will have to connect to

Once you're done creating the Wi-Fi name and password, tap on create new Wi-Fi settings or no.

You saw when...no other options on the login? Because the next page should be asking you to use the same Wi-Fi settings or not. Once you create your Wi-Fi name and password, it will ask you if you want to use the same Wi-Fi settings. And you should select no because you created a new Wi-Fi name and password for your parent node.

Okay. Just uh continue if you see the privacy pledge or you. Skip. Click. Skip for now. That should be asking to link an account to your nods. So click on skip for now. Okay. You create a new router password because the one we used before was the default [silence] password.

So your router password should be composed of ten characters, with letters and numbers and a special character. And they shouldn't be repeated. One of the letters should be capital. uh and try to take note of that because once you save that router password, that will be the one you're going to use to log into your Linksys app. Mm-hmm. Alright, so the configuration is in progress.

That should take a minute. Yes, uh.

Once... uh... it's at your child node of already on the finish line of the setup and your notes a light should turn solid white the main node is already solid white it's tight or but So it's still Not blended

on what does the uh screen on the app say uh is it's still looking for uh okay okay so let's just wait uh okay so let's just wait for that uh process to be completed and hopefully your child node light will turn solid white.

Okay, that's good. Uh, and it's responding.

Okay, so let's just wait because as it mentioned on the app, it will take up to four to six minutes when adding a node. silence

your child node is placed beside your parent node ball and there's nothing connected to your child node only the power adapter

well until the app uh doesn't say that the node is added or it did not detect uh the node then we'll have to wait. We will know if the child node is added because its light will turn solid white uh and the app will also state that the node was added successfully or not. No, because the app will state if it did not detect the child node, it will state that your node was not found or detected. But since on your up it's still showing progress so let's just wait because.

As what is mentioned on the app that it will only take up to six minutes, maximum six minutes to find a match so we can try to click on up next. If you can see on the app there, so we can just wait patiently or you want to refresh your app or reset your channel.

Yes. So try to press and hold the reset button on your child node. Once the light is off, you can release it. Hold it. Yes. I'll check on

If it's a blue light, Is it blinking or is it a solid blue?

No, you're part that is already configured successfully. So you don't have to worry about that. Uh, let's close your link sys up. Maybe your link sys up again stuck when adding the node. So, let's close your link sys up and try to open it again. Yeah, complete setup.

Sorry, red notes. So we'll have to wait again, um, four to six minutes. If we still could not add your child node using the Lynxus app, we'll use the five press method to add your child node.

Is the child node wide still blinking? And the link status up what's the status? Okay, so let's just reach since it's already 95%. And the link status up what's the status? Okay, so let's just reach since it's already 95%.

Let's give it a minute. Maybe it's taking too long to load the information.

by the way, your phone is connected now to the Wi-Fi name you created. check uh go to your phone Wi-Fi settings. uh go go to your phone Wi-Fi settings and check if the new Wi-Fi name you created is already broadcast on the list of available Wi-Fi network location since you already . If it's already broadcast, cast them. uh can you try to connect to that wifi name? [silence]

okay. Let's just talk now? Did you connect already to your new Wi-Fi name? So when you connect to your Wi-Fi name,

Okay, uh, can you close your Linksys app? And then open it again. And just, uh, tap finish, uh, when you're on the app. Yeah.

I know. Click on complete setup and once you're on the page that asks for you to add nodes, skip for that. Hello. Oh. So, uh, what's the app showing now? Hello?

and then you click on manage your Wi-Fi. Select router, select select your router password. And then type in the router password you you created.

Then connect. Okay type in the password you created. Yes because you are connecting to the wifi name you created, the new wifi name you created. So type also the new wifi password. Okay.

Go back to your link's app and try to select the "set up new Wi-Fi." If you cannot select that, try to close the app and then open it again. [silence] [silence] Yes. Try to reset the parent node. After resetting your parent node, can you also connect?

Once the parent node shows a solid blue light connect to its default Wi-Fi name. So once it turns solid blue connect to its default Wi-Fi name. And then open your Linksys up. What's this status now? [noise]

So that's the default, uh, is. Uh, is that the default Wi-Fi name of your parent node? Or the one you will the default, alright, uh, uh, try to open your linksys app now and then click on set up a new network and do the,

Okay, first processer we did before. And once you reach on the page to add the child node, just skip that for now, let's complete the setup first with your parent node. Because, uh, I think it's taking too long for the app to add your child node, so we're just...

your router password. So, just like what we did before, set up a new WiFi network, tap on Velop and mesh router. And then it's your WiFi name and password. So, once you're done with that, uh, you will reach the page that asks for you to add nodes, uh, just, uh,

Okay, skip that for now. Okay, that's good. So your partner is already configured. So on your Lennox app, if it asks you to add nodes, do not click on that. Just proceed with finishing the setup. Okay, on your phone connect to the new Wi-Fi. The new Wi-Fi name you created. okay, uh, go back to the app and, Duh- Do not, uh,

So, that would take too long again. Adding your child nodes.

Okay, next, click next. OK, just click next on that. OK, click finish. So the setup is already completed on your Linksys app. So, once you OK, on the dashboard, you will see your Wi-Fi name and your nodes that's already connected. it is is it showing [silence]

Okay, that's good, so all your notes are now completely set up. Yes, you can update your nodes, so all we've already successfully configured your two notes, as it's showing on the dashboard, so they're already connected and online and you can now relocate your child notes and with regards to the update, that's all automatic when you click on the update, your farm or you just have to wait for it to load the former version, the latest former version. But all in all, your nodes are now set up and running well.

All right, already configured, and the setup is already completed, okay. So, we've already done setting up your nodes, you can relocate also the chart node to where you want to place it. Okay, before we end the call, before we end the call, Paul, I'll provide you your ticket number, so that in case you have issues again with your nodes, you can call us back and use this ticket number as reference. So, your ticket number is L for Lima, T for Tango, S for Sam 00132793. You get it? All right. Thank you for calling the [silence] This is Paul. Once again, this is us. Take care, have a great day, and goodbye.