Speaker 1
[silence] Good. I didn't sleep well particularly, good. Huh? All right. What I need is a [silence] Hello Josh, you know you have a bug there with your Mesh app that it doesn't get into the Mesh system? It's been like that for a couple of years. I believe you're familiar with that problem? Yes. Okay. Okay, let's try to fix mine if you could, Josh, if that's possible. It's been bad for a year. I don't know what to do. [silence] Maybe five or six? Uh, I think the main one right now is, give me a second. Serial number 43 Frank, 10 Mary, 37 Boss, 0 5 8 17 Yep, uh, 3 7
00:00
Speaker 2
Understand and may I know how many Linksys devices do you have? got that one and may I have the serial number of the main node? No worries. All right, thank you so much for that one. Let me verify and the serial number to make sure that I got it correctly. So is it 43F 10 M 3705187. That's correct? All right [silence]
01:00
Speaker 1
I have it as B, maybe that's an eight, but B, B05817. That's uh 8500 uh MX8500. No, no, I only have one node that is directly connected by wire and my other nodes will not connect. Sorry, what is the what'd you say? Well, let's see, if I put a [silence]
02:00
Speaker 2
[silence] So, all right, and I also have the model number of this router or main node. All right, so just to confirm, all your nodes are working or online because it's just that you're having a hard time logging in into the LinkSys app, correct? Uh-huh. Uh-huh. I see. And what's the light on the other nodes or child nodes? Uh, lights on the child nodes. [silence]
02:00
Speaker 1
This one in here. Now, this mode is a different. This is a different model. This is an M-X-4200. Which has always been connected, but let me turn it on. I guess one, I have two right now here right next to me. One is in the purple steady mode. The other. Yeah, and I plugged in the second one and that's right next to the primary node. And I'm waiting for that to turn purple, I hope. Okay. So, go ahead. [silence]
03:00
Speaker 2
I see so that means that node I'm sorry, got that one sir alright so so yeah uh I believe we have two issues here so the first issue is that your child nodes are not connected to the network and your second issue is you cannot log in into the links yet
03:00
Speaker 1
Going nowhere. It doesn't, it says zero nodes, zero everything. Yep. Markitlolcamp.com. Yes. Okay. All right. Right. I have actually one right next to the main router that's purple and I have one 30 ft away that's purple. Do you want me to shut one of them off so it's not confusing or anything or no? Or they can both stay purple. Yep.
04:00
Speaker 2
And when you didn't did you use your email address and password? got it. Regarding with the app, let's try to log in using the router password. However, we will do that longer since this_child_nodes are currently not connected to the network. So, first, I would walk you through on how to connect them. Okay? So, let's wait for the other node to turn to solid pink or purple. Oh, you mentioned that the other node is 30 feet away from the main node. For that one, sir, can you can you move
04:00
Speaker 1
Okay, let's see, one second. Okay. Okay, I will find it. Okay, one more second. One more second, sir. No, right. one.
05:00
Speaker 2
one closer to the main note as well because we are going to add them at the same time, All right. Hello sir. How's it going there? [silence] Oh, no worries, sir. No worries. Can you take your time as well? uh, All right. I got that, it went. Uh, by the way, sir, just to verify, am I speaking to Mr. Marquette? R. All right, thank you so much for confirming. So, yes sir. Uh just let me know once the light on the child node turned to solid purple because again we are going to add them at the same time to the network.
05:00
Speaker 1
to be just flashing red. Want me to start it again or maybe reset the button or anything or no, what would you like me to do? The other two are that's how long, how long do you press that reset button for? So you're saying hold it until it gets reset to blue? Okay. Okay. There we go. Okay. Okay. It's on blue. booting up. Uh, you know, right now it is solid blue. So I don't, I don't know. Yeah. Well, blue, it might be connected. It might be the one thing that's working.
08:00
Speaker 2
Yeah, kindly reset that. I'm sorry. Ah, yes sir. So for reset, simply press and hold the reset button and wait for the light to turn solid blue. So, once you see the solid blue light, that's the time you release the reset button. Yes sir. Ah, yeah. Press and hold the reset button and wait for the solid blue. All right. Is it solid blue? If that's if that's the case, yeah. You may now release the reset button and let's wait for that device to turn to solid pink or purple.
08:00
Speaker 1
I mean, right? If it's blue, it's working. Yeah. All right. Or you want me to completely re- Go ahead. Yes. Yep. yeah, I would say it's solid and it's working. I mean, I've worked with these for 10 years. They're good. There's two solid purples, one solid blue. Next to the motherboard.
09:00
Speaker 2
yeah so just to confirm uh just to verify this here is the node still showing solid blue oh let's wait how about this one let's wait for 30 seconds or a minute and after a minute if the light on that note is still showing solid blue uh there's no need to reset that one because you're correct it could be possible that device is already online or working. So for now let's wait for 30 seconds all right either that's that's great to know uh so yeah let's now uh just to verify all the other child nodes that move next to the main node are showing now solid purple or pink correct alright
09:00
Speaker 1
Okay. Reset mode five, uh, the main one. Five times in five seconds. Right? Okay. Okay. 1, 2, 3, 4, 5. Okay. Turning white. Okay. Hello. Good. Okay. So it's flashing. It's flashing. Okay.
10:00
Speaker 2
Thank you so much for confirming. So let's now add those two child nodes to the network and to do that, let's use the five press setup method. So on the main or parent node, kindly press the reset button five times within five seconds. That's correct. That's correct, sir. All right, thank you so much for that, sir. And let's see if Yeah, I'm still here. Hah. So again, sir, Thank you so much for pressing again the reset button. Uhml. Uh sorry to interrupt you, sir, just to confirm, what about
10:00
Speaker 1
I think one is flashing red, one looks like it's solid purple and the mother node is blue. Now both red. Let's see. Okay, we're trying. Thank you very much. [silence]
11:00
Speaker 2
the lights on the child nodes. Are they like flashing now or flashing red? Got that one, sir. excellent. So yeah, that's great to know. That means that the child nodes are now trying to reconnect to the network. So for now, let's observe their lights for two to three minutes. You're most welcome, sir. [silence] Uh, hello, sir. Are the child nodes still showing flashing... Mm-hmm. All right, got this one, sir. Let's wait for one to two minutes.
11:00
Speaker 1
One's blue. Okay, it went blue and now it's red again. Okay, it's solid red right now. One of the other nodes turned solid blue. So I have now two- no, no, no, no, just blinking again, let's see. Okay, so I have two solid blues, one solid red. Okay. Okay, they're solid blue, sir.
13:00
Speaker 2
That's great to know. So let's wait for the other one to turn to solid blue as well. Solid red. If it's solid red, we're assured that it will turn back to solid blue. Mm-hm. Mm-hm. Mm-hm. All right. Mm-hm. Mm-hm. Mm-hm. All right. Let's wait for this solid red to turn two solidly okay because currently that node is still trying to trying to reconnect to the network. That's great to know. So that means that we have successfully [silence]
13:00
Speaker 1
Okay, can I, can I move? Yeah. Sorry, go ahead, sorry, please. Let's, let's just try one. I just move one and see what happens. Let's just back in, see if that. Yes, what? Hey, why do you need something? What else do I get? Do I call someone that? Want? Okay, I relocated mine 50 ft away or 25 ft away. I can still see the light. It's blinking and it looks good.
14:00
Speaker 2
Successfully reset and reconnected the child notes to the network. So, let's now fix the link site app issue. Uh, by the way, may I know the, I'm sorry. Ah, yes. Ah, if you would like to like unplug and relocate the child notes to their designated location. Yes, you can do that, sir. Yes, sir, so by the way, sir. Ah, and by the way, sir, for relocating, you may simply unplug and replug the node, okay? There's no need to press the reset button.
14:00
Speaker 1
All right. Come on, don't do that again. Par. I blew it. Well, working on it. You want to wait? Okay. While we're waiting for that, there goes the red. We're working on it. We're working. It's coming. Let's see. 30 feet maybe. Maybe 40 feet. Yeah. What?
15:00
Speaker 2
Yeah, if it's flashing blue, that indicates that the node is still booting up. So, we might need to wait for it to turn back to solid. Yeah, yeah. By the way, may I know how far is that node from the other node as well? [silence] I see. And do we have Yeah, [silence] I see I'm going to set your expectations there that 30 to 40 ft sorry, 30 or 40 ft would be too far away from the other node. However, if you have if you're going to place another node in between the main and.
15:00
Speaker 1
yeah, okay, it's blue, it may not be 30, it might be closer, but, uh, uh, wait, it was blue now, I mean, it's, it's always worked, I mean, if you're talking about a straight line, there it goes, blue, all right, I got, I got that one, Blue, fix the, yes, mine is Apple, iPhone, [silence]
16:00
Speaker 2
I'm just you I would recommend that kind of set up since again a 30 to 40 ft away from the other node might deteriorate the Wi-Fi connection. So however I let Is the phone an Android or an iPhone. Right. Right. Thank you so much for that one. And is your phone currently connected to the me network?
16:00
Speaker 1
Yes. I'll check, but yes, I believe so. Yes. I am connected to the mesh network. Okay. So number one, an error comes up. Restart network. I can ex it out. I can restart network and x out of that. If I x out of that, I see the main menu, Arts main campus, internet is online, zero devices, zero nodes. That's it. [silence]
17:00
Speaker 2
okay great all right, so on your phone, kindly open the Linksys app and then tap on Manage your Wi-Fi, so just let me know sir once you are on the login screen because I'm going to walk you through on how to log in using the router password, if not okay, so restart networks. how about this one?
17:00
Speaker 1
Sure, is that just erasing it and putting it back? Let's see. Delete app Delete the app. Okay. Done. Done, done, done. We go back to the store. We get it, new one. I've already done this though, but let's try it. Let's. Okay. So I am now at the login for. Okay.
18:00
Speaker 2
Yes, sir, so yeah, you may simply delete it, sorry, yes, that's correct, that's correct, sir, M hum, I see, and by the way, sir, um, kindly inform me once you are back on the login screen, okay, so don't like enter your good, thank you so much for that, um, okay. Okay, great, is it on that screen? Can you see router password?
18:00
Speaker 1
No, all I see is a login by email. Uh, there is a router password button, yeah. What if I don't know my admin password? Okay. Mm. Yep, right. Let's see. I just don't see okay. So it's asking me to put in one of your, right. You want me to pick it up? Yep. Okay.
19:00
Speaker 2
Okay, that's great. So let's log in using the router password. So kindly tap that option and then use your router or admin password to log in. That's fine, sir. On the screen, there's an option there that says to reset. So also there's no need to worry because resetting the router password will not disconnect your wireless devices from the network because we are not resetting the Wi-Fi. Okay, great. The five digits recovery key. Yeah. Uh, so uh, yes, sir. Uh, the five digit, uh, I'm sorry, sir. Uh, I'm yeah, the five digits recovery key should be coming from the main or parent node.
19:00
Speaker 1
[KEEP_UNCERTAIN] Right. Does. That. Means? That. It's written. There? On? The. Note? Okay. All right. We. Got it. Got it. And? We. Got it. Is. That. I. Have? A. Recovery? Key. Seven? Oh? Five? Two? Eight. Seven. Oh. Five? Two. Eight. Done? Continue. [silence] Uh.
20:00
Speaker 2
Yes, sir. Yeah, that's correct. You need to flip. Yeah. Awesome. Yes, please. And then you should be redirected to a page or to a screen asking you to create a new router password. I'm sorry sir. Are you now on?
20:00
Speaker 1
yep save password save okay I'm saved yep okay so now it says restart router it says zero whatever zero nodes zero everything I assume I'm in it uh that's well it says that it's internet is online zero devices zero nodes and restart router okay okay I'm on a hard line computer yes
21:00
Speaker 2
on the screen asking you to create a new router password. Okay. So you're on the dashboard telling us that no devices are connected to the network. How? Uh huh. Got this. Do you have a computer there that we can try to access the web user interface, because I want to compare if we can access the web user interface and when we access it, your devices are really showing on that screen. [silence] Okay.
21:00
Speaker 1
give me one more second I'm just let me see here where am I where am I okay h t t p yep yep so you want me to do just my my router local you want me to type or h t t p yep okay I can't reach this page let's see I have it as my router local
22:00
Speaker 2
On the computer. you just open a browser on the address bar like the upper search bar type in H T T p. and then add into my router dot local.
22:00
Speaker 1
my router dot local uh [silence] search. [silence] Now, obviously, this one, [silence] this is a PC that I'm on. [silence] I don't know I don't know if that matters, but. [silence] My router.nently. [silence] Can't reach this page. [silence] I believe, is it is it wired to the is it it's on the network, is it wired to the main node that I don't know. [silence] Let's see. [silence] I mean, it's uh, what's that? Is there a way to trace what what what this is connected to this?
23:00
Speaker 2
[mumble] this PC is closer directly to the main node, white break for.
23:00
Speaker 1
Is it? No. It's plugged in. It's probably, this computer is plugged into is plugged into a switch. So, you want me to plug this computer directly into the router then? Is that what you want me to do? Let's see. Oh, okay. Okay. One sec. Where is that? Uh. One sec. Directly into the router. Um.
24:00
Speaker 2
Yes, sir. I because you mentioned that this piece is Word. So can you check to its cable? Just check if to where is it currently plugged into because it could be possible that it is plugged in into the onto the other device not to the node itself. Yeah, let's do that. Instead so yeah, Word the computer. Yes, sir.
24:00
Speaker 1
Okay. Connected. Try it again. came on. Plug an Ethernet cable into this computer. Yeah, plugged in. Well, uh, why? Let me just think about this. What am I getting done? Well, um, let's see. One second.
25:00
Speaker 2
Direct it to the main node or yeah main or parent node thank you so much for that answer sir yeah yes please [silence]
25:00
Speaker 1
try it again some of the okay uh router password yes yeah. Okay. All right.
26:00
Speaker 2
kindly yes please so yeah kindly use the same router password that you just recently changed okay thank you [ silence ] [silence]
26:00
Speaker 1
Unexpected error, let's see, uh, yeah. You. OK, well, I'm gonna try it one more time first. Sorry, sorry, sorry. unexpected. We, two, one, two, three, we've encountered an unexpected error. If the issue continues, I can say details. Details. Uh... OK. Yup, go ahead. Correct. However, uh, it has not.
27:00
Speaker 2
um im sorry sir may have the exact error message got this one sir uh so uh i'm sorry sir uh-huh all right thank you so uh just to confirm after you entered the router password this is the error message that you will be prompted correction
27:00
Speaker 1
asked me to, to get a router password for a couple of tries. So, I'm just going to do it one more time. See. Okay. Yup. That's right. Won't let me in there. Now, my computer is plugged directly into that router there. Yup. Yeah. Okay. Yup. Oh. Uh oh.
28:00
Speaker 2
same error. All right. Same error message. Um, and we... All right. Got this one, sir. And thank you so much for that information. Uh, can we reboot or restart the main node? Main node. For, uh, Thank you, sir. So for reboot, just simply unplug and replug the power adapter from the power outlet.
28:00