Speaker 1
My new need to have a Wi-Fi router master maximum wireless network range is for home use, big house for good coverage. I have tried several almost all the Linksys Max Wi-Fi routers over the last 14 months, the most recent attempt was on Nov 24, 2021 with replacing the router to the one that has all the new updated features. However, no issues or changes were noted in that router. It's difficult to connect to internet every time you use a laptop or your phone, even refreshing the connection tries several times to have a constant connectivity for approximately five to 10 minutes and the routing or connecting internet connection is gone forever. Previously, it used to be difficult to have a signal from Wi-Fi antenna at several locations where you are using your devices today. I have tried this router, Linksys EA 9500 Wi-Fi router. I could not continue utilizing this router due to inability to have constant connection for five to 10 minutes from home, before this router I tried three routers previously, Linksys EA 9300 EA 9500. They were unable to maintain consistent signal strength and have signal dropped randomly every 90 minutes, completely disconnected and not able to connect back. Every time if you enable internet throughout home in some locations, it takes several attempts connecting back. I plan to continue, I will research suitable routers that meets my needs, I would like to know what I could improve my signal consistency what else I could do have a constant internet connection at unstable signals in home at different locations in house when the installation is done it's only one time, if you are using an old Wi-Fi router, this router may not consistently cover signal throughout the house or have stable, reliable transport network. And this regular So I would like to get suitable recommendations that may have a better signal consistency, or even the general guidance or terms which I'm looking for have constant stability, all my devices connected to internet, I hope that helps my most recent last attempt is on December 10 2021.
00:00
Speaker 2
Welcome to links support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting registerthe links. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. I Am Paul, I'm out here today. [silence]
00:00
Speaker 1
it's called smart smart Wi-Fi router. I have a question regarding to uh to reserve DHCP. Here's my question. When the router detects my uh record my uh DHCP IP IP when I uh when I uh want to to reserve the ID. I click to reserve the ID the IP. But uh the IP still in in the area. It it it it appear two place. One where it it first it it it register and the other one in the the result uh IP. So when I save it it say that error because IP appear two place uh how can I handle this case? You know what I mean? [ silence ]
01:00
Speaker 2
uh huh. yes. I'm sorry, so I'm not sure if I got your concern right. So just want to confirm, so you want to change?
01:00
Speaker 1
No, no, no. I don't want to change the IP and router. I want to reserve the IP of my PC. Let's say that my PC, when it forget IP from the router, let's say that one, two, three. It appear at one place the first time he assigned the first time the router assigned the IP dynamically. When I I I I want to to to I want to reserve the that I want to I want to assign that let's say that the IP is already shorter than Mac address. The Mac address is very long. So I want to to reserve the IP the first time the router assigned the IP. So
02:00
Speaker 2
the IP address of the router or you want to add a DNS.
02:00
Speaker 1
I reserve it. It's saved into the another area called reserve IP along with the Mac address. So after I reserved the IP, the Mac appears two blanks. One the first time I record, the other one is a where I want to to reserve it. So when I want to save it, it set to the error. Because it found it found the IP appeared appear two blanks. One the first time the router assign and the other one is where I want to save it. Yes. Yes. No, I want to return. I bear of my PC. [silence]
03:00
Speaker 2
slash. Okay. Yes. Oh. Okay. Okay. Okay. Okay. I just want to confirm, sir. You want to reserve and IP address, uh, to the router, right? You want to reserve a specific IP address. Yes you want to reserve the IP address of your PC. Okay. So, may I know what IP address are you trying to assign for your PC? Yeah. What IP number? [silence]
03:00
Speaker 1
I have the IP address, I have two parts. The first one, the NET ID and the second one is the host ID. The net ID I use the one is 10 one, 101.10.1.0.2.101.2 and the router is the IP address of the router is 10.1.2.1 and my PC, when the first time it records it assigns a dynamic 10.1.2.5 for example, or 100 but I want to assign that PC because I use that PC as a server of my Linux. I want to reserve it at 10.1.2.2.
04:00
Speaker 2
OK. Ah, OK. So you want to reserve that end that too. OK. And when you tried to reserve the IP address there. Yeah, that IP address, yeah, did you were you able to save successfully? [silence]
04:00
Speaker 1
It said, it said error. It said error, but I know that the error, it comes from the fact that the, the firewall appears two places. The one is where I reserved it, and the other, the other place is the first time the router assigned the IP. You know what I mean? What I'm thinking. One, one, I, I, once, after I reserved, I'd build that. It should dissappear from the first time it appeared, but it's still there. You know what I mean? If, if I have the, if the first time the router assigns, [silence]
05:00
Speaker 2
I submit a request, such as submit a request by , or you receive an error message. Mhm, okay, so you mean when. I'm not sure if I got what you mean. Ah, okay.
05:00
Speaker 1
iside the dynamic IP. 1.0.1.1.1232. When I, uh, I want to, uh, preserve that measured I want to, uh, side that, uh, different IP, when I want to, uh, side, uh, the, uh, when I get, uh, one, uh, the dynamic, uh, torn, uh, side, uh, it's, uh, gone. Yeah, it can be there. You, go to the new plate received, uh, side. But the fact that somehow, somehow the lynx, still, uh, did not, uh, did not, did not, uh, remove the IP form the area force[silence]
06:00
Speaker 2
Yes. Yeah. Okay. So to confirm, sir. Okay. So just want to confirm, sir. I get it right. So, yeah. You are trying to say that, yeah, you initially, the computer able to receive an IP address to the router, and that IP address is under the DCP list. So when you add a different, a new IP address, for reserved an IP address.
06:00
Speaker 1
be removed.
07:00
Speaker 2
address for that same computer, the one on the list is still there, right? It's it it was not removed. Yeah. The expectation is it should be removed. yes, from the list. yes, it should remove from the DHCP list. hmm, yeah. Mm-hmm. Yeah and it's still there. [silence] Uhm okay. Yeah. Uh by the way, sir, can I know what is- Yes, I got you. By the way, sir, may I know what is your- what is the start IP address you assign on the router? So.
07:00
Speaker 1
the IP the IP a one uh let let let me let me uh make it easier to communicate with you, the IP have two parts the net ID and the host ID, the net ID all with the same, now let's say that in my case the net ID 110.1.1.2 always the same, the different either uh the host ID, what? the host ID is assigned by the router is 100, what, actually 101 and I want to change it uh I want to change the host ID to two I want to uh I want it be two, [silence]
08:00
Speaker 2
let's start IP address. What do you mean hold IDs or yeah, I'm sorry. What do you mean hold ID? I'm not sure if I get it right, yeah, to the NET ID. Mm-hmm. Mm-hmm. Mm-hmm.
08:00
Speaker 1
What? [silence] [silence] No, I have only uh, only now currently I have the Linux. I set use uh, the Firefox for my Windows 7. Uh, actually, I am I I play around with the uh, a multi-off operating system. Uh, one is the the one I just mentioned it is VirtualBox from Oracle. VirtualBox. But I also have the PC. All my own PC, I have about five PC, own PC. I uh, I I install the Ubuntu on all of them.
09:00
Speaker 2
[KEEP_UNCERTAIN] by the way sir do you have a virtual server installed on your Linux computer like uh does it also yeah do you have a multiple operating systems installed on your Linux computer or only one? so your Linux is this the uh like a virtual machine like uh just one computer like a multiple operating system installed to it? is that a virtual machine?
09:00
Speaker 1
My PC. [silence] On OBC RC or about 4:05, I installed Ubuntu. My first name is Duy Quy D-U-Y-Q-U-Y Ky, last name Nguyen N-G-U-Y-E-N.
10:00
Speaker 2
i see okay so for this one sir i let's see what we can do okay yeah because for this one yeah yeah you are correct yeah it should be disappeared from the the dhcp list once you assign uh once you reserve that certain ip address for the pc okay so before we proceed sir let me create first uh ticket for you can i have your uh first name and your last name vicky okay so just want to confirm sir your first name is vicky right v-u-y-k-y okay and how did you d for dog u for unicorn right Yeah, the. Okay. Okay, thank you. Yeah, okay, thank you. And how about your email address? Uh, what's that again there? United? Unitedthc.com, right? Okay, thank you. Okay, so can you help share the model number of your Linksys router?
10:00
Speaker 1
Sorry, I am retiring disability. Okay, let me ask you the easy. If I if I access to the router website, can I get model from the website from the page of router? Okay, Okay, bear with me. Let me let me open the page. Okay, bear with me. OK, well, the first I opened it, it's is Linksys, smart, Wi-Fi. and I and
12:00
Speaker 2
yeah, can you have the model number? can I know the model number of your Linksys router? If that is a Linksys router, sir, you can check it under the troubleshooting, uh, yeah, troubleshooting page. then click on status. okay
12:00
Speaker 1
[silence] I'm back. Under the link, Wickford Wi-Fi on the left column today the first I the first I is smart Wi Fi tool. The second one is northwest network map. The third one is access lying parental control. Next is priority. Next is fix check. Next is one below external storage. Uh okay. Okay. I got a troubleshooting. I got it. I click on that one right and on the troubleshooting on Thursday Thursday the Thursday troubleshooting the troubleshooting the router setting. The three tab status down. We hope you enjoyed this video. Thank you for watching.
13:00
Speaker 2
yes yes under router settings and look for troubleshooting Yeah click troubleshooting okay then under troubleshooting click on diagnostic Oh no no no under troubleshooting under status click on report report status status under status status [silence] under status status
15:00
Speaker 1
Okay found it. Okay I got it now okay thank you it 32 Y 32 Y 20 M 20 M 29 02064 02747 yeah okay sorry uh I I need to read it to you so give you serial number I I I I need to read it to you 32 Y 32 Y 20 M 20 M [silence]
16:00
Speaker 2
of the status click on report okay so on the report window yeah this but if is this a serial number yeah can have this real number yeah serial number can you tell me the serial number the one that you gave me is the serial number okay
16:00
Speaker 1
120 M 29 A 02747 okay let me copy to put it somewhere you have to read here bear with me 23 Y 20 M 29 all characters a 0 27 47 please continue please
17:00
Speaker 2
Okay, again, that's 832 Y, 2 0 M, 2 9 a, 0 27477, correct? [silence] Okay. Yeah, so to confirm that this is the ea 7450 linkis router, correct?
17:00
Speaker 1
No, it is, a repeat, the it, to uh, repeat again three two Y Y for yellow, two zero M for Mary, two 98 for Apple, zero two seven for seven. Yeah, it is a number. The model number, fill me can't think a number, sorry, I I don't get it. I don't see the model number. Okay, let let me let me.
18:00
Speaker 2
Yeah, the model number of this router. I said this. The E. A. 7450. Seven. 4. 450. Yes, I got that one, sir. That is actually the serial number. So yeah, I just want to confirm to you. The model number. Link this router. Yeah, so on the links page, sir. It's on the upper, right? It's on the top of the page. Yeah, on the top of the page, you have the sign out, right? So before the sign out, you have there the model number of your links router.
18:00
Speaker 1
uh, we'll rip that in then sorry the web browser is very crazy it keeps loading the old page it does not allow me to load a new page that is the problem of the web browser it is it is frustrating very annoying it does not allow me to load the new page it keeps loading the old Okay, now I can sign in a brand new page. Okay, now I on the first page. Linksys mark [silence] Wi-Fi on the top right of corner is app center. App center. There's no model number. [silence] No, I'm on the top. Linksys mark Wi-Fi and at the end is app center. No, I don't see. How? No. I don't see help.
19:00
Speaker 2
top right next to up center sir you have their help right on the right yeah can you see the help did the name and sign out it's not an option yeah because upon checking
21:00
Speaker 1
Where do I get the model number? Where can I read it? Where to get the model number? I don't get it. Now I'll send it to you. Like I said to you that on the, the You You You mean that I'll go back to the, the troubleshooting page before? Okay.
22:00
Speaker 2
Our system has er said the model number of your device is e a seven four five zero so that's the model number of your device based on the serial number. Yeah so that so if it you can find the model numbers are on the bottom of the unit itself but that's that's okay. Okay so I already found the model model number but there is a menu who's your ISP. If you stop talking sorry. Yeah that that yeah yeah that's based on the serial number sir that you provided okay we can check the model number using the serial number. Yes sir it's not there sir you cannot see the model number anywhere on the troubleshooting page okay. If you stop talking sorry.
22:00
Speaker 1
...... . . . .[silence]
23:00
Speaker 2
but that's okay We already found it. Yeah, that's okay, okay. Mr. Manny, who's your ISP or your internet service provider? Yeah, your ISP or Internet Service Provider. Oh, yeah, I explain to you. Okay, Comcast. Okay, yes, thank you very much for this information. Okay, so may I please this call on hold, sir? Just give me a two to three minutes. I'll just have to verify the warranty status of your device. Okay, I'll be right back. Just stay on the line. Just two to three minutes. Yeah, I'll have to verify the warranty status of your device. Okay, you're welcome.
23:00
Speaker 1
[silence] yeah [silence] no no I don't I don't I don't
29:00
Speaker 2
Hello. Okay. Thank you very much for patiently waiting. And I do apologize for that long hold, sir. Okay. So upon checking our system here, so it appears that your device is already outside of the warranty period. So meaning, yeah, it's already
29:00
Speaker 1
I don't think I don't think there's anything wrong with the hardware. Uh here here's my question. Uh d d d this problem come from the from the web page, right? Nothing to do with the hardware? Really?
30:00
Speaker 2
Yes sir, yes, I understand sir. But yeah, let me inform you sir that, yeah, so since your device is already outside of its warranty period, then we don't support for warranty devices. Okay? We don't provide support for out of warranty devices. Uh, what? Oh, it doesn't have to do with the hackers, sir. But regarding your concerns regarding your concerns regarding your concern, sir, the reason. So about your question earlier about the IP address, yeah, the DHCP. So for the DHCP address, it will still remain on the DHCP clients' table. So the moment you receive that specific IP address, then it will be manually, then the MAC address will be manually bind to that specific IP address. So
30:00
Speaker 1
But no, why? Why can I save it? Okay, okay. Could, could, could you send me the, you have, you have my email. Could you send me the the user manual for the router? So I can look at the menu to see what the the proper way to assign a IP address
31:00
Speaker 2
the one that is, that showing on the DHCP list will be like, it will be, uh, I think it will be unbound. So, the one that is recognized by the router then is the one that is on the D, on the reserve list. Okay? Yeah, try to re, you can try to reboot the router, sir, because it could be that the router is still, uh, detecting that specific IP address. You can try to reboot the router, or the computer. Uh, I can turn off the, computer for now. Yeah, then try to, save the settings. Yeah, so that IP address will be offline
31:00
Speaker 1
Help. How do I? okay okay thank you. Bye bye. Um I don't I don't know the model [silence]
32:00
Speaker 2
hold on so let me double check the let me check if we still have a user guide for this model since this is already a discontinued product by links. So this router doesn't have uh further development. So let me just double check if I can find a user guide for this router. Uh but I'm I'm not sure if if we still have one. Okay, so hold on uh right. Yeah, so you can still uh check. There's still a uh user guide on the links website. Yeah, so you can just go to linksys.com sorry, links.e's website. Then on the links website you can just search for the EA 7450.
32:00
Speaker 1
how can I get the model? huh? okay, let me, let me put it down. EA e- e- four, seven, four, five-zero. E connects the echo, A connects the Apple, right. okay, let me check. let me check the user, guys, for this one. [silence]
33:00
Speaker 2
yes yes that's the model number EA EA 7450 yes yeah it's on the Lynx website sir just go to lynx is.com yeah it's four five zero yes correct yeah it's on the Lynx as a website just go to this.com
33:00
Speaker 1
okay, let me go okay. at Linksys.com okay, go to support slash support I get [silence] okay, let me go okay. at Linksys.com okay, go to support slash support I get
34:00
Speaker 2
Then on the Linksys.com window, click on support. Then under support box, just type EA 7450. Then just press enter. Then it will bring you to the downloads window. Okay, then in the support box, on the search box, EA7450. Go to the Venus support, type EA 7450, then it will bring you to the page that says EA 7450 downloads. documents, and user guide. [silence] Yeah, the support, type EA 7450 on the search box.
34:00
Speaker 1
No, I try to get there.
36:00
Speaker 2
How was it there, were you able to see it? Are you not on the support page of Linksys? Uh, what's the error when you access the website? Are you able to access the Linksys page? Okay, so on the Linksys page, can you see the support tab? Yeah, click support. Yeah, because it should be there. So, their support, it should open a different page. There should be a search box. Yeah. There might be something wrong with your browser, or that the page is locked, can't be activated. [silence]
36:00
Speaker 1
Chrome then. Back with me. Maybe the problem. Firefox will notgood. Chrome not100% siikilang.com.
37:00
Speaker 2
Yes, I do. Yes. Dot-com.
37:00
Speaker 1
Something wrong with your website. Let me tell what I see here, okay? Well, thing.com. I can see, I can see the link hit page. I can see the link cheat page. I can see support, but when I click on support, nothing happen. Unfortunately, it, it, it, it not, it not, it not have found that way. [silence]
38:00
Speaker 2
No, sorry, that website is actually working. I'm currently looking at it. it's not, it's actually working, sir. I'm actually looking at right now. So, after you click on support, there should be a white screen that should pop up. It will bring you to a page that says, enter keywords or model number.
38:00
Speaker 1
Could you Could you file file email me? Can you help that way? OK let me do that way then OK linksheet.com here /Support linkshet.com /Support
39:00
Speaker 2
this is how far I can insist you how about this one sir try to type in sir okay how about this one sir try to type in lynxis.com then forward slash support forward slash support yes [silence]
39:00
Speaker 1
no, no, okay good you send me an email, okay okay, thank, you, bye bye thanks so much for your time. Okay, thanks you for your, bye bye for now, god, blessed, you. [silence]
40:00
Speaker 2
yeah so yeah I'm not chosen yeah for some reasons there might be something there that is blocking on your browser. because yeah I was able to navigate the page without like any issues. Okay. So actually I will just send this usually guide to you via email. Okay. So just check your email. Yeah. After uh 10 to 15 minutes. At the end of the call. You're welcome sir. You're welcome and yeah my name's and once again my name's from just technical support. Have a great day. Bye-bye.
40:00