V2 Rubric Detail — 4f49a2b6-7fa5-11f1-9…

Welcome to lynx Hesse support. To assure quality service, your call may be monitored. Please remain on the line for assistance. [silence] for calling Lynx Hesse Support. [silence] I hope and I'll be. [silence] what do you want to change. not type. [silence] All right. I'll can you provide me first the serial number of Lynx Hesse router.

[KEEP_UNCERTAIN] You your number. Just tell your number again. There you are number is 55(V for Victor 10(M for Mike) 24(E for echo 04 291. Is that correct? Okay. I'll create here a record for you sir. May I have your name? George. And your last name?

george Turner, that's T-A-N-E-R T U R N E R, GEORGE Turner. Thank you George Uh what's your your email address? G Turner 171712 Achievement.com

or your internet service provider George. And you only have a... how many lynx's product or routers? A parent node and a child node. So your lynx... or router model is SPN MX 55 GC. I'll check first on our system with regards to your lynx router because your lynx router is a bundled router from your internet provider Geeky Clear... So, I'll check first, uh, on our system. I'll put you on hold for two minutes, okay? Thank you. Hello, George. Thank you for patiently waiting, George. Now, since your Linksys router is model SPN, MX 55, which is bounded by your internet service provider, Verizon, I assume you have the Linksys app on your phone. [silence] So you can just go to the Linksys app, open your Linksys app, on your mobile device and then log into that. Once you're logged into your Linksys app, tap on the menu icon. The menu icon, the three horizontal lines, you tap on it, and then go to advanced settings. Once you're on advanced settings, select local network. Once you select local network settings, can you find the UPnP? Can you locate UPnP or universal plug and play? Can you see that on the local network settings? not there.

Uh, let me check, okay? Hold on. Because it's usually there, uh, to, to turn it on or toggle that on, then that will, uh, help you change your, uh, NAT type to open or moderate type, so you can, uh, fix, uh, the gaming and connection issues. So you don't see that, you don't see that option? Let me see. Hold on. I'll check here on our systems. So, you click on the little menu icon, you click on the advanced settings, and then you click on the local network. I'll put you on hold for another two minutes, George as I check on the app if the toggle button for the universal plug and play okay you're welcome[silence] Man. Hello George. So when you tap on advanced settings what do you see on the advanced settings menu? [silence]

Can you see internet settings? [silence] Local network settings? [silence] So when you tap on the local network settings, you didn't see an option to toggle uh a button for UP&P Universal Plug and Play? So there's no button. [silence] All right, uh let's go to the option port settings. Can you select the port settings? Now on the port settings, select port range forwarding.

And then add a new roll roll... rule. And then you have to enter your console or... your game box... uh... static IP address. Uh... what... uh... console you're using or... you have to enter from that... uh... you have to enter the static IP address of your console. Yes, you can do that if there's an option to select the device... you want to... enter. [ silence ] So, if your game or console... Play...

and that's back. [silence] Life force. [silence] uh require the specific start and end points where you may have to enter uh its specific start and end ports, but if there's an option to just select your console game console, just select. [silence] then select make sure to select TCP or UDP. [silence] Okay, and then check the enable uh if there's a box there, check the enable. [silence] Enable. [silence] Mhm. Yeah, you have to select TCP uh or UDP. [silence] TCP

you can select one or both depending on your your game console [silence] you could select both. If there's an option to select both TCP, UDP, then select both. If there's only one option, then you could just select TCP or UDP, it's up to you. [silence] once you select that, then check the enable. enable and then click apply and then restart your device, your game console and also your [silence] if it still doesn't work, once you restart your device, you may have to do a power cycle on your router. [silence]

Turning it off the power switch then turning it back on so that it will have a refresh or connection. Yes, if your game console required that, you will have to enter the specific start and end parts. So you have to check that on your game console what the starting and end parts. Yeah, you have to start and end parts for your game console. Usually, for PlayStation 5 and PlayStation 4, the TCP is 80, 443. That's usually the TCP and UDP ports. But actually, it's provided on your game console. The TCP and UDP, it's usually indicated on the PlayStation support page, what's the TCP and UDP of your PlayStation. If it's an Xbox Series or Xbox One, you will have to check on the Xbox network support because they also have the configuration details for the TCP and UDP of the start and end ports of your game consoles.

Zero and the UDP ports is 3478, 3479. But usually, it's in the detailed setup instructions available on the PlayStation support page. But, but if, if your game console is Xbox Series or Xbox One, Xbox Series X, or Xbox Series S, then the specific ports for TCP is 5380 and so on, and the UDP is usually 53,88, 500. But you can check on the official configuration details on the Xbox Net, Network support guide. But if it's an Nintendo Switch, your Game Console, they usually recomm, recommend a broad range from one to 65536. you will have to check on the site of your game console what's the brand because they usually provide configuration details for the specific port, for the TCP and UDP of your game console. Once you get that, then just fill in that details on the start and end port of your game console. And then just apply the settings or save the settings and then restart your device, your game console and preferably your Linux router too to save the settings and then your can then continue using your game console. If you have any gaming or connection issues.

but that's it how to uh change your natted type to open type a or moderate type be okay all right all right so that is all so just follow that instruction uh get the start and end ports for your game console check on their site because they have the guide for the configuration details for your port range forwarding once you got that applied okay all right thank you for calling linksit George and take care have a great run goodbye you're welcome bye