Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. [silence] While waiting, you may also visit support.linksys.com for more information about your product. Thank you for calling Linksys. This is Shelby. How can I assist you? Yes, sir.
00:00
Speaker 1
Let me get a number here quickly. Here's a second. A ticket number. LTS 5001367. Yeah, LTS 136754. It's uh LTS 00136754.
05:00
Speaker 2
LTS zero zero one three six seven okay let me just check this one please stay on the line uh sorry can you repeat the number sir 36754
05:00
Speaker 1
[silence] Yes ma'am. Correct. [silence] Did you read the notes?
06:00
Speaker 2
Okay uh yes sir thank you for patiently waiting Is this under Ronald Burk okay with an email address it one I three zero crab at cpl dot net Okay how can I assist you with this concern sure Okay let me check
06:00
Speaker 1
No, it's not working and over was working. Well, I'm blue, but it's still not working. I'm keep, I had a guy from Cox Cable come out from Cox Cable. And he uh, fix my system. But he told me that there's a problem with the uh, with the Linksys unit. And he says it, it's working now, he says, but he's got a feeling it's going to go out and you're right. It, it keeps going out on me. [silence] I and uh you know I'm 84 years old and I can't keep running back and forth forwarding around with this so there's gotta be an easy way for me to fix this. Oh I was losing I'm losing the Wi-Fi. Yeah. What? Wi-Fi.
07:00
Speaker 2
Okay, so, sir, since right now the light is still solid blue, but is the Wi-Fi working, sir? Can you check? Can you connect your phone? [silence] Okay, and then, to inform you, this router is already out of warranty. So, there's no more replacement, if in case, the router is not working properly. But we can always do our troubleshooting, we can always check. Right now, since it's solid blue, sir, like the light indicator on the MX 4200 is solid blue, correct? What device are you using? What phone are you using, sir? [silence] What phone are you using? Is it Android?
08:00
Speaker 1
[silence] I'm sitting in here in the bedroom where my computer is. I could I get I have no problem getting I have no problem with my iPhone with my uh with my Samsung phone. But it's not working. I keep losing it. I'm trying to tell you. I keep I every once in a while I get a problem. It comes up and says you're not connected to the internet.
09:00
Speaker 2
What kind of Phone? Is it iPhone? Can you first connect your phone to the Wi-Fi and test if it's working or not? Okay. So it means your phone is connecting properly to the Wi-Fi. So it means it's working properly right now, 'cause it's solid blue. [silence] not connected to the internet. Okay. So it was then stated here that you might like consider doing reset on the router. So if we reset the router, all the device will be disconnected. Disconnected. So it's most probably no good for them to connect it while we're doing the reset. So meaning of the router the router's router's ACL or access control list can be reset and then we can add the settings there manually to that the internet will be provided again in their device. So more or less will take about 10 to 15 min, okay? Then we can restart your internet. Can able your internet to your phone, okay? So that would be the best way to do that, okay. That would be all, ma'am. Thank you for contacting us. Goodbye.
09:00
Speaker 1
I don't want to do that. Is there anything you are going to do? I just can't just get a new one. How much? How much is a new? [silence] Oh, let me go there right now don't get off.
10:00
Speaker 2
Ah, you want to get a new one, you want to get a new one. So you don't, you refuse to do reset there, and you want to get a new one. So since this is an old router, so there's no like replacement on this one. But you can instead, check our website, support.linksys.com. Look for a different model. We have different kind of mesh models right there, if you want to upgrade. You can go for the MX 6200. It's a Wi-Fi 6. We also have the MX, the MX3650, it's the Wi-Fi 7. Because you declined to do reset, and you want to have a new one. So either check them.
10:00
Speaker 1
What is it? [silence] no, what's the website? [silence] one [silence] more [silence] time. [silence] oh [silence] support [silence] .linksys.com [silence] RIGHT [silence] oh [silence] hold [silence] on. [silence] l i n k [silence] peek [silence]
11:00
Speaker 2
okay, sure. yes, sir. MX6200 supporter linksys.com linksys.com L-i-n-k- S Y S k
11:00
Speaker 1
Ah, sis? Okay. Open com. Got it, hold on. All right, I got the page, now what? Product overview. Search support somewhere, okay, hold on.
12:00
Speaker 2
Dave let me just ship as yes so l i n k s y s dot com okay okay perfect so once you are on to the page click on product yes click on the product and then type in right there there's a search bar correct where you can enter something
12:00
Speaker 1
[silence] Go ahead. [silence] What do I type in? [silence] Go back. [silence] Leaks are support. [silence] [silence] [silence] support. [silence] This product is all right. [silence] Browse all sections. [silence]
13:00
Speaker 2
Hold on. About this one, let me just direct you. Can you go back to the previous page instead? Hold on. Yes, just click on support instead. [silence]
13:00
Speaker 1
there's only, it says, product overviews, then it says, setup and installation. then it says, login and password. then it says, connectivity. then advanced configurations and general inquiries. that's all it says. I am on Lenovo support page. click on there. [silence]
14:00
Speaker 2
It should be support.len ovs.com. Okay, can you seerees, like a search bar right there for you to enter the model? Yeah. Yeah, can you see Len support?
14:00
Speaker 1
What do I type in there where it says, enter keywords or model number. MX6200. I did. Links is MX6200M VLAB. Well, is that, it looks like there's two of them there. It says the wireless uses wireless cognitive mesh that one second. Uh,
15:00
Speaker 2
Ah yes, type in MX 6200100 and hit on enter. Yes, two of them. Or how about this one, sir? I can just send you article regarding this product. [silence]
15:00
Speaker 1
One sec It says the Linksys MX 6200. Right. All right. Next to that It says next to there is a picture of not one but two of those LinkSys units. Uh, well, our house is about 20, 2,800 square feet. Oh, just one story.
16:00
Speaker 2
products. So you don't have a hard time right there. So you can just check which product do you want. I can send it to your email address, all the details of the - okay. Exactly, yes. Yeah, cause you can either have, you can either have two or just one. Your house, your house is not that big. Okay, but is there a second floor, a ground floor? Okay. You can just have one.
16:00
Speaker 1
Wait, wait, so I have to get the links to some back six 200, right? And I have to get both. There's one or two, do I have to both units or one unit? [silence]
17:00
Speaker 2
Hands 6200 because you also have one MX 4200. Okay, so you can just try for 1 MX 6200 Sir. This MX 6200 is really like uh very fast. It can cover to like um a really wide area in the house. This wear is Wi-Fi 6, so it's very fast. You can check, you can try to compare the prices to Amazon at Walmart or Best Buy and then if you find a much cheaper price then you can go for it. Once you have the new Links MX 6200, give us a call back so we can help you set it up. And then, you can just get you can just get one one unit, one unit, one MX 6200 and then once we set it up,
17:00
Speaker 1
Wait, MX4200, that's something else I got to buy also? Or you'll add it to the system, I see. [silence] How much is that, how much, how much do you sell that, Olympus at?
18:00
Speaker 2
we will try to add this MX 4200 as the child node, so you can still make use of it. So, we just want MX 6200. Once we set it up, this MX 4200, we can add it as a child node just to extend the Wi-Fi in the house. Ah, no need. No need the one that you are using right now, the MX 4200 that you are currently using. Yes, we'll add it to the system so that you can make use, you can still make use of the MX 4200. But you can have the MX 6200. We will install it. It will act as the parent node. The one that you are currently using, we can, uh add it as the child node.
18:00
Speaker 1
the MX 6200. Well, you mean you don't sell them, huh? Oh, I... link sys MX 6200. One you know, okay. You're gonna send it by my email also would I need. Okay, thank you, dear.
19:00
Speaker 2
Uh, for the price, I really don't know, sir, because it will depend to which store you will be purchasing it. You can check online and compare for example, Amazon. You can also check at Walmart, at Best Buy. Then compare the price. Check if uh which store is giving now we don't have the we don't sell them directly, but you can check uh online. Yes, sir. Exactly. That's a Wi-Fi 6. It's very fast. One unit. You can just check it online and compare the price first. If which one is giving you much cheaper, then go for it. [silence] You're welcome, my next nature, you take care all the way
19:00