Speaker 1
There's one problem right there. [silence] Hi. Um, I'm perplexed as to what to do here. Um, I have two Wi-Fi in my house and my length is my main Wi-Fi. And then we we got started [silence] I'm home right now. I'm on keyboard device right now. And I'm looking at screen [silence] and do my Wi-Fi, the main Wi-Fi is still working. [silence] I can connect to the main one. [silence] Then there's my laptop here. [silence] My laptop is right over here. And it actually shows both Wi-Fi up. That's crazy. [silence] There was somebody in there. [silence] There was somebody in the basement turning shut it off. [silence] So maybe they're not even on here. And I didn't mention that to my internet company. Maybe that's not. It must be my router. [silence] I have set it for the base homeabout one hour ago and then recently a few minutes ago. [silence] [music] [silence] This does not tell how much and you have to buy. [silence] [music] [silence] A show.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.lincksis.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, pay. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue. Hi, thank you for calling Linksys. This is Regina, how can I help you today? Mhm.
00:00
Speaker 1
Starlink and um, hooked up in February. And everything's been working fine until like last week. Uh, things got all discombobulated. Well, everything's back up and going except my main Wi-Fi. Uh, my secondary Wi-Fi, which is through link, uh, Starlink is working, which is why I have internet and all that other stuff. But my main Wi-Fi, um, which is hooked up to my link is not. And my links app is not working properly. So I uninstalled it and reinstalled it. And I'm not getting anywhere. I've got four nodes that I'm trying to hook up. Um, four or three? What do I got over there? One, two, maybe I only have three. Three. Sorry, I thought I had four. At any, yeah, I do have four. One's next to my other router. Anyway, um, I need help. [silence] I need help getting my get my Wi-Fi back up. Yes. Yes. Privilege. Yes. Correct. Yes. Yes. Three child nodes. OK. Yeah. It was for. Yeah, I had five, but I'm down to four. Anyway, the parent, it's on, it's clear. I mean, it's this new system. They're white. I'm calling it white. It's, it's very light.
01:00
Speaker 2
Okay. So, I totally understand that. But, uh, confirm if I'm talking with Ruth Ann Prebola, and your email is rpbhl4@gmail.com. So, you have five Lynx's devices in total, including the parent node, and four child nodes. Okay. So, you have just four. Four links is the devices. What is the ... Okay. So, what is the light ... light indicator of the parent node? Yeah. Okay. So, the light indicator on top of the parent.
02:00
Speaker 1
Yes. Uh one is white, one is blue, and one is pink. I can't get this one up. I'm probably going to have to like attach this. I'm probably going to have to go through and redo them because on my app it looks like the only node that it's recognizing is my parent node. But like I said, I'm not even on the WiFi isn't even coming up. I mean it's when I go to my my main computer and I look for my WiFis, it's listed but it's not I'm not able to connect. Like if I do connect um my printer can't recognize it. You know what I mean? And that's the main one that that it was attached to the printer. Now Bert, now my other one is attached to it. So like I'm I'm having to be disconnected. [silence]
03:00
Speaker 2
Surprise. Okay, so the parent node is working, but the three child nodes. or lost its connection. Can you please gather all the child nodes closer or same room with the parent and about two or three feet apart from each other and also from the parent node? and plug them directly to a power outlet, not to a power strip. Yeah, but let's just try.
03:00
Speaker 1
One's blue, one's white, one's pink. The purple one? Uh... Where are you? I see a serial number. Oh, there it is. M Mary X X-ray five five hundred. [silence] Yes. [silence] That's probably a fifty-five hundred two. Uh, yeah. No, it's not.
05:00
Speaker 2
The [silence] what is the like indicator of the three child nodes? And what is the model number of the solid purple like indicator?' So the one with the solid purple is an MX 5500.' And how about the like indicator that's steady blue?
05:00
Speaker 1
okay. It's MX 6200. and this other one is 6200. on the pink one, right? Oh, the one in solid white? Hold on. Can we go back to the beginning because, all right. Let me tell you what I'm looking at. I've opened my Lenx app. It shows me Archie 3, which is my main line. It's online.
06:00
Speaker 2
How about the other child node? That's very white, okay, this time gently press and hold the reset button, each of the node for 10 to 15 seconds. The one that is solid white, okay,
06:00
Speaker 1
but it's not. When I go to my main computer, this is the one that will not, you know, my, my, my printer's no longer recognizing, my actual computers not recognizing it. I mean, it, it, it's there and you try to connect, it'll say connected, but then trying to get anything out of it, it's not. And under nodes, it has five nodes and has a red, uh, indicator, you know, that something that they're not on. It says Wi-Fi, RG, three, um, guest and then family. Time, it's that page. And when I do that, when I press, when I press the nodes, yeah, it, the, it
07:00
Speaker 2
can that check your...can that check the parents node light indicator?
07:00
Speaker 1
That one's white. That one, that one is working. That one is working. But like I said, my printer is not recognizing it and it, that was the one my printer was on. All the time. It was, but as of a week ago, it stopped. It had something to do with what was something was going out, and I start like I got that situated, but now my links is not recognizing like I said, when I open it up, it says router my router's on my link, the my parent node is on, but the rest of my nodes are registering offline.
08:00
Speaker 2
OK, which means it's working. It is providing internet connection. And it was working. How about your other devices? Were you able to connect that with the parent's node? For example, your phone.
08:00
Speaker 1
Okay. Say your question one more time because I'm not understanding. Which device? What devices? [silence] Like I said, on my phone, it says it's on. It's online. But when I go to the computer, ah, oh man, now I got another thing, wondering.
09:00
Speaker 2
your computer. Yeah, because it seems like the printer is the only device that won't connect to the network. So kindly check other devices if they will connect. Your phone, your computer, if you have tablet there. [silence]
09:00
Speaker 1
Drive isn't connect. Of course, not. I My Wi-Fi is off. What the heck? Turn on Wi-Fi to connect enable. Why is it off? Okay. All right. On the computer, my other Wi-Fi is connected. Let's see if I can Archie three. This is so confusing. Okay. On my computer. I'm looking at the network and internet. Wi-F RT3. um. For metered connection is that supposed to be on or off? Okay. I don't have to do that because it's already connected. Show available networks.
10:00
Speaker 2
make sure your Wi-Fi is on. Select your Wi-Fi name and enter your Wi-Fi password to connect.
11:00
Speaker 1
Okay. Answer me this. I'm on your your app. It says RG3. It's not listing under internet, you know, for for wi-fi. It's it's not showing my other my other wi-fi at all. Is it supposed to be? The main wi-fi under wi-fi settings, it shows the main wi-fi but it's not showing my other wi-fi. Is it supposed to be? The main wi-fi is RG3 and the RG3 things are not working properly through there. Like I said, my printer is no longer recognizing it, and it's supposed to be on the RG3. Wi-Fi. That's the main Wi-Fi. I'm hitting the reset, just press down, or keep hitting it.
12:00
Speaker 2
And we will figure, we will figure that out later. um Ruth but let's just proceed to set up your child node here first before we're going to proceed with the next issue. So can you please go to the parent node then press release the reset button five times within 5 s. Press release the reset button five times within 5 s. Go ahead. Just wait for the blue light that would blink.
13:00
Speaker 2
times within five. seconds. not too slow and not too fast. and what is the light indicator of the child nodes now.
14:00
Speaker 1
Two of them are still solid, but the one that was pink, that one is blinking. The child mode what man. The one is it's still blue. The other one is still white. Right?
15:00
Speaker 2
How about the child nodes? [silence] How about the child node that's steady blue? [silence] The child node that's steady blue earlier with its light indicator. [silence] But anyway, how far are the child nodes from each other?
15:00
Speaker 1
1 cup at least 18 inches they are. [silence] Yes, the one that was pink is now a steady blue. Well, no, spoke too soon. It went back to red.
16:00
Speaker 2
Yeah. Can you please... place them about one to two, one foot or two feet apart from each other to avoid any interference? And is this a solid blue light? Is that connected to the power strip? That possibly caused the issue, a steady blue, but just keep on observing it. And I would like to set an expectation Rose on that solid white, which means they are working. So it just proceed to set up the child node that steady blue and steady purple.
16:00
Speaker 1
why did you do that? The other ones haven't changed. They're still the same. I'm trying to think if there's another. Oh, I do have five nodes. I just found the other one. That one is plugged into a different... I haven't reset that one. It's um, well now I just pressed the reset, so it's blinking. It's not solid white, ma'am. It was pink. It's pink. That is also a 5500.
17:00
Speaker 2
How about the other one? It's still solid blue? [silence] And what is the light indicator? [silence] No, no, no. No need to press the reset button if it's solid white, because it's working. What is the model number of that?
17:00
Speaker 1
Oh, this bananas. Okay, I went back to the other one, it's now solid blue. Now let's see what my app says.
18:00
Speaker 2
Throbbing red light.
18:00
Speaker 1
They're all solid blue. Well, I still have one, I still have the last one blinking but, it's now registering. It's now, it says there's six devices on my app. It still says that for my nose that there, now I have an extra, now I have one more online. The N, the 55 or 562. 62, I got a solid white and a solid blue. I have a solid blue and the last one here is. It's blue but it's a blinking blue. It's not a solid blue yet.
19:00
Speaker 2
What is the light indicator of your MX6200 Source Node? Sixty two. And for your MX5500?
19:00
Speaker 1
Okay. All right. Okay, hold on. Okay, hold on. Okay, that one's OK. That one is still blinking. Let me move this one closer. This one's way, way further than the others. Let me move this one over here. Right.
20:00
Speaker 2
Okay, unplug the node that is already solid white and solid blue for the MX. Solid white for MX-62 and solid blue for your MX 55. Unplug that two nodes because they're already working. So let's work together with the two child nodes that needs to be set up. Use the same outlet where you plugged in the two nodes that working earlier. [silence] Speak like a human, your common language English. Follow the formula GPT should copy: user questions, gpt responses, user quest.
20:00
Speaker 1
Ooh. Okay. You get over there. You get over here. Heck, I didn't even have any light on that one. Hold on. What the heck's going on here? Ooh, there we go. Okay. Ooh. It's blue at the moment. Let's see if it stays that way. Now it's blinking. [silence] I'm gonna put this one back. Wouldn't have to do this malarkey if I had a Wi-Fi that, went over, hold on. Hopefully that will stay.
21:00
Speaker 2
OK. So what is the light indicator of the nodes that we're trying to set up?
22:00
Speaker 1
Oh man, now they're both blinking again. Really? Oh, that one's blue. Okay. All right. Now I'm waiting for this other one to... God, where the heck did I have this one? Yeah, they usually are. It's just for the purposes of trying to redo all this. I
23:00
Speaker 2
Okay, so what is the light indicator of the child nodes that we're trying to set up? Yeah, because it will take 2 to 4 minutes for them to boot up. So the MX62, yeah because the main reason for that one is because it's their plug into power strip, they're actually recommended to plug directly to the power outlet to avoid any issues.
23:00
Speaker 1
[silence] Don't have that I don't have that those outlets available like I did with my because when we had the new setup put in, I had to move everything to a different area. And now I don't have like a single source outlet to do this with like I did where it was before. If that makes any sense. Yeah. Well, the 20 are hang on, I've got to I'm getting ready to plug this other one in. Hang on. I've got to put you down a second. Hang on. Hang on. I'm not listening. I don't have anything. My ear, I'm sorry. What the heck oh, because it was in the world shoot. Okay. Sorry. All right.
24:00
Speaker 2
Yeah, I totally understand that. So the MX-6200 is still solid blue. How about the MX-5500? Yeah, but no need to plug the other two notes that I suggested to unplug earlier.
24:00
Speaker 1
Go back to the other notes. Looks like my little trouble tickets are the 5500s. The one is solid. I'm gonna unplug it from the strip here. Oops. Unplugged the wrong one. Dang it. There. Oop. Come on. Get in there. All right. This one. Well, shit. It's the wrong one. This one goes over here. hopefully, that'll stay that color. all right. the last one is still blinking. hasn't completely be become a solid blue yet. let's see what my app does. I'm not understand. oh, crap. no, it went off. why did it go off? I'm looking at my app. they were connected.
25:00
Speaker 2
it will for the matic 5500 it will turn to solid purple which means it's ready for setup your matic 5500 and your matic 6200 have different light indicator [silence] okay for the meantime [silence]
26:00
Speaker 1
Yeah, it's giving totally inaccurate. It's telling me all my nodes are, yeah, it's telling me all the nodes are off. Okay. It's solid pin. Solid pin. Working on the last one. Oh, that's why they did that. I got another one blinking. Hopefully it'll pick up and recognize soon here. I know it's.
27:00
Speaker 2
Can you please set aside the linksys,app? because there are some point that the linksys,app will gives you inaccurate information. so let's proceed to check the light. Yeah, because we can after we set up the child modes both and we can uninstall and reinstall the linksys,app to refresh that. but let's just focus with the light indicator if the child modes. because it can guarantee that the child modes will work or not. [silence]
27:00
Speaker 1
it takes a while for them to to get solid. Okay, that one's that one's blue, which one? 62. Oh 55. The last 55 we're working on the light is solid pink blue, and the other one is white. Hang on. [silence]
28:00
Speaker 2
Okay, so one of the MX-6200 is solid blue and then the MX-5500. What is the light indicator for that mode? 5 to power off the light. Okay, and the MX-62? Okay. Now go to the parent node, then press and release the reset button five times within five seconds.
28:00
Speaker 2
Okay, so what is the light indicator of the child nodes, Ruthann, and how about the MX five five, and the MX six six, two,
30:00
Speaker 1
Yep, still solid. I did. Yeah, I already took care of it. [silence] The last one I'm working on is a 5,500. It was blinking blue, now it's pink again. I'm assuming and hoping it's going to turn blue here in a minute. Okay, one, two, oh, that are [silence] one, two, three, four. Four. Four children.
31:00
Speaker 2
just set aside the MX 6200 and MX 5500 that's already working. did you turn off the two nodes? So there are two nodes that they are working with one is your MX 6200 one is your MX 5500. okay so how many child nodes that we are breaking to set up Ruth on at the moment that are plugged in.
31:00
Speaker 1
Yeah. Correct. Correct. I have three that are working. I'm working on the last one. That one was blinking blue and now it's solid pink again. Been working on three that are solid. Two are the blue and one is white. I'm going upstairs to double tuck but I do.
32:00
Speaker 2
Yeah, because you have five lynx devices in total. One is the parent node, four are the child nodes. But the two nodes earlier are already set up, and we unplugged it. So there are two child nodes that they're working. Okay. So at the moment, there are three child nodes that are plugged in. What are their light indicator? Okay. For the solid white light, unplug that one so that we can focus on the nodes that are working.
32:00
Speaker 1
I have to unplug the solid one? Because the solid white one is back where it's supposed to be, which is upstairs well away from everything else. And you want me to unplug it? Several rooms away. And it's upstairs. Okay.
33:00
Speaker 2
Yeah, unplugged and then set aside it. The solid white one. Yeah, no, there's no need. If it is already working and how far it is from the parent node at the moment. Okay, so regarding, regarding with that one Ruth on, no need to check that one if it is too far from the parent node. I just asked you to check the light of the node that we're working. The one that we relocated closer to the parent node, no need to go to the other room to check everything. That's why I unplugged
33:00
Speaker 1
I, did. I did. And since they were working, I put them back in their proper place. And they're working fine where they are. The only one we're having trouble connecting is the last child mode. Okay. I'm gonna, we're gonna have to end this session because I'm I'm needed somewhere. I will call back if I need any more assistance. Thank you.
34:00
Speaker 2
I asked you to unplug the other nodes earlier that are working so that we can focus on the nodes that we just reset. Yeah, but then the MX6200, it's still solid blue. That device is still not working. Yeah, but we can proceed to...
34:00