Speaker 1
I had a, a Lenk, a jelly system and I, I was moving and I had to disconnect things and so I'm trying to reconnect it and I'm having some technical problems. Can I get some assistance? Okay. Yes. The model number is W. H.
00:00
Speaker 2
welcome to link support to ensure quality service your call may be monitored certain products will be supported while end of support products will have self-help options available please have your serial number ready and stay on the line for assistance [silence] thank you for calling link is this is Scarlet how can I help you okay sure no problem before we continue let me just get a record for this can you have the model number answer number of your link this device
00:00
Speaker 1
W as in Walter 0 3 V as in Victor 2 and the serial number is two zero J as in Joseph 060 A as in Alpha 94 197 3. [silence] Okay, my phone number is 626, uh, landline, 626-351-4332. Do you want my cell number as well? My cell number is 626-862-8487. Mark is my first name, last name is Siler S, as in Sam E-I-L-E-R. [silence]
01:00
Speaker 2
sure. all right, so, how about your name, please, um, okay, thank you. and alright, so, how about your phone number, sir? um, yes sir. alright, and how about your first name and last name? okay, how about email address?
01:00
Speaker 1
ms As in Sam, A as in Apple, C as in Charlie, P Peter, A Apple, S Sam at AOL.com. No, sorry, at AOL.com. It's okay. Uh, so I have the mother ship and then two baby nodes. I shouldn't say baby nodes. I guess three altogether, the main, the main router unit, and then two small nodes for frontier communications. Red. Uh, almost looks like a pi- it's like a pink, pink pinkish, red. Yeah. [silence] [silence]
02:00
Speaker 2
Okay. So that's m s a c p a s gmail.com. Right? Uh, oh, sorry. And how many nodes do you have? Okay, so that's all of three. I know. Okay. Okay. And who's your internet provider? Okay. And right now, what is the color of the, uh, light of the parrot node? Uh, more on, um, more on a pink, um, shade, right? [silence]
02:00
Speaker 1
Yeah I'm sorry what? Hit the reset button yeah yeah and it's not it seems like it then it switches back I can try it again how long should I hold the reset button down 10 seconds? Okay Okay Yes Uh you know no they're uh they're not uh maybe that's the problem um the the two uh the two what's that? [silence]
03:00
Speaker 2
that that okay. So um did you like uh reset the parent-node or? Did you reset the parent-node like or yeah did uh did you do that earlier? Uh. Nonee to do the reset. Sir. Okay. But earlier. When you lost internet connection earlier did you reset the parent-node? okay. How about the other two nodes? Are they on the same location where the parent-node? Okay. Okay. Yeah that's okay. Sir. Um let me just check. Um do you know what is your Wi-Fi
03:00
Speaker 1
Yes. OK. OK.[silence] You mean if there's something wrong with this, it's already, it's out of warranty, OK.
04:00
Speaker 2
okay so we'll just set it up this um node um the parent node and then the Wi-Fi um will um set it up with the previous settings okay so that the child nodes will just reconnect okay and let me just inform you sir that your linksys device the WHW03 uh this router is already out of warranty but we can still provide technical assistance and in any case um device is found defective in the future there will be um linksys will no longer provide with a replacement okay. um yes it's already out of warranty we can still provide technical assistance.
04:00
Speaker 1
[silence] Yes. [silence] Okay here we go. One two three four five. [silence] So now now the box is yellow. I mean the light is yellow.
05:00
Speaker 2
instance okay any technical support but in any case a device is defective Lenkse will no longer provide with a replacement okay okay so we'll proceed now with a troubleshooting sir since the light is kind of pinkish red that means the router is ready for set up it's not set up at all okay so to set up this one sir we are going to press the reset button five times within 5 seconds. So it's like press release, press release five times within 5 seconds aim okay okay
05:00
Speaker 1
yellow or orange maybe Excuse me. You know, I had printed out the instructions and I, you know, from when I first got this a few years ago, the user guide, and I didn't read anywhere where it talked about what you just shared with me. In any case. Okay. Oh, I didn't think of YouTube. Okay. So it's still flashing. I don't know what color this is. Maybe it's white. [silence]
06:00
Speaker 2
Uh-huh. Uh-huh. It's kind of like you uh new to like this is a new setup sir but actually this one is already um we have actually a youtube channel where it also shows there um this setup uh-huh uh-huh uh-huh um [silence]
06:00
Speaker 1
Do I need my cell phone at all? Because you know I'm just sharing with you, I had an app. And I was trying to, I was trying to, I don't know, open the app, the Linksys app. And, uh, uh, like, try and, I don't know. Okay. So I I I when I tried re-entering, uh, my, uh, uh, information for my Linksys is I what happened? I I'm just trying to think what what actually happened. I didn't know I couldn't. It wasn't, I wasn't accomplishing anything. But in any case, so here, my light is blue. Solid blue.
07:00
Speaker 2
Let's just wait for that, sir, he's still trying to. Yes. Okay, that's good. Let's just wait for like another minute
07:00
Speaker 1
I have, I have, I have that information already recorded. [silence] yeah, sure so it's uh, sure, I don't know I have uh an iPhone uh 16 Pro or I have a a Macintosh Apple.
08:00
Speaker 2
Sure. to make sure that it stays solid blue, okay? And then while waiting, sir, at the bottom of this node, can you verify the name and the password? You may take a picture of it. Okay. All right. And do you have maybe a tablet or a computer or a laptop that we can use to access the user interface of the router? So there we can set up the Wi-Fi settings. Okay. Let's try first on your
08:00
Speaker 1
Okay. [silence] Settings. Okay, Wi-Fi is on and it's the name of this yeah, it shows that it's connected to Vell up set up 47 A. [silence] It's um uh what do you call that a lowercase line uh a low line and then it's V as in Victor a capital of capital V as in Victor ELP capital S.
09:00
Speaker 2
are I found? Sure. Let's check if we can access the page of the route, okay? And if in case it won't work, it will see another device. So on your phone, we need to connect it first to the default Wi-Fi settings. So we have to go to settings and then Wi-Fi on your phone. this is shows connected. Okay, what is the name of your network before you do the reset? yes. Uh-huh. [silence]
09:00
Speaker 1
ETUP setup. 47. yeah, that's true, but what's, what's really interesting is that under networks on my phone, what also comes up is Velop setup E9E. and I don't know who has that. I don't know if it's, did I, did I set that up? Or, or does my, does my, that looks new to me. I don't understand how that, that just started showing up. I don't know, maybe from something I did earlier. I don't know, but, but what's checked on my phone right now? What's checked is the the sub line VELP SET set up. Yes, that's correct. That is the.
10:00
Speaker 2
So that means you did not change the Wi-Fi name into a different name. You just use the default name. So that's the name that you can find underneath the parent node, right? [silence]
10:00
Speaker 1
Okay. Let me look. So the other two nodes are blue, solid blue and one is, one is red, solid red or pink. Yeah. Yeah. Interesting. It says,
11:00
Speaker 2
Um, check, can you check the other two nodes that you have? What is the color of the light? Make sure they are like should be solid red or blinking red, not pinkish red. Yeah, probably if try to check underneath or at the bottom of that nodes or the one that is like the red or pinkish red. Try to check if that's the other relevant setup that you find in your phone.
11:00
Speaker 1
How weird. You know it's interesting. They all have different. This one, the other one that's, blue says, Velop setup, 3F, 3 as in three, and then F as in Frank 2. I never noticed that before. So yes, the one that's red is the one that shows up on my phone. So these things are notthink uh Hey, I can leave the other one. I can. I can. I can leave the other one alone. It's blue. Okay.
12:00
Speaker 2
Is that the one that you can is that the one that you check it on the You on that one. Mm-hmm. Mm-hmm. Okay. Mm-hmm. Yes, it's not set up. So, um we need to bring that nodr near the parent node the one that has a pinkish red. We need to bring that. Yes, it's the color is now blue, right? Yeah, that means it's communicating to your parent node now. Mm-hmm. [silence] Okay, no problem. Okay. Let's wait until the light turns solid orange.
12:00
Speaker 1
It's it's currently blue, do you want me to hit reset or anything? [ silence ] So, on my cell phone, uh the Wi-Fi says BELLOP 47A. Uh and I no longer see where it said BELLOP SE9TUP E9E. [ silence ] Thank you. [ music ] [ silence ]
14:00
Speaker 2
pink, pinkish red. Oh, no, no, no need, sir. Let's just wait. That will take a minute or two before it boots up properly. Yeah, because it's booting up right now. So no, it's not broadcasting any network. So we need to wait. [silence]
14:00
Speaker 1
I've been happy with your product, it's very good. It's still blue. It's still blue. It's flashing, it's flashing blue. It's not solid, it's flashing blue. But before it was solid blue, so something's changing. Ah! It just turned red, solid red. Pink. Yeah.
15:00
Speaker 2
thank you sir okay what's the color of the light right now is it still blinking it's blue it's in solid red okay so same thing sir we need to press
15:00
Speaker 1
Okay, here we go. We're starting now. One, two, three, four, five. What's interesting is as we speak, that setup E9E showing up on my phone. Okay, the the now it's uh it's blinking uh white or yellow. It's probably two feet away.
16:00
Speaker 2
the reset button five times within five second to add the node. yes. okay. yes. that's the way you is it blinking, the child node. okay. all right, it's trying to communicate now to the parent node. did it just wait? yeah, it's fine. [silence]
16:00
Speaker 1
First of all, you have to know that I'm an AI language model and I'm limited in what I can do with just serial numbers or model numbers. What machine are you talking about? Or phone? I can give you a general idea of its useful life and when you might want to upgrade it. You can also try looking up your serial number or model number on the manufacturer's website to get more detailed information. Or if you tell me more about the machine, I could approximate a useful lifespan.
17:00
Speaker 2
Actually, sir, this router has been released in the market around May of 2020. I'm sorry, sir. Um, if you, um, if it still meets your, um, requirements or if it meets your usage, I think it's okay, but if you want to like... [silence]
17:00
Speaker 1
Correct. Yeah. Yeah. Okay, thank you. It's uh, it, it, it, it, it's flashing red. On my on my Wi-Fi connection on my phone, the checkmark is still under next to setup 47a. And even though under other networks setup E9e shows up, there's no checkmark next to it.
18:00
Speaker 2
upgrade it or you may have encounter problems. You can consider upgrading it. Sir. But I think you don't have any problems, right? It's just sometimes, like right now, you just accidentally disconnected from your network. Right. When you move it. The light is still now blinking blue or on the child node. Okay. Let's just wait. Yes. Because you are currently connected to the, um [KEEP_UNCERTAIN] Wi-Fi network from the Parrot node. Um huh. Sorry. Uh huh. Or what time did you call sir? Because they're open only 8:00 a.m to 11 p.m Eastern. That's Monday to Friday. [the silence.]
18:00
Speaker 1
Pacific time. So 7 Pacific is like 10 Eastern. Um, so, but that's okay. I mean, sometimes they must get very busy. Um, so what I was going to say was, is it seems like it all fixed itself. I mean, I was up and running. Uh, I actually wasn't working. And then all of a sudden, just out of the clear blue sky, it started working. I probably did something. I don't know. But I was happy that it was all working. Um, yeah, I was having some trouble connecting my smart TVs to the internet. So in any case, I'm still I'm still flashing red. I'm wondering, could there be a problem with this node? [silence] I'm about two feet away, two feet away. Yeah. We might try again. Okay. Okay. So, where are you today? Are you in Canada? Oh, nice. What kind of weather are you having there? [silence]
20:00
Speaker 2
okay, all done. it's still flashing red. there's no, no it's not. I'm sorry. just wait for another minute. if it stays red, saw a blinking red, we are going to um turn off the um the child node and the parent node. okay. um, I'm sorry, but I can't connect to them now. sir? Philippines.
21:00
Speaker 1
Oh, good. Good. Yeah? You mean turn the power off? You mean, take, take, disconnect the power cord or just shut the power off on the back of the node. Okay. Okay, done. Well, Done. I'm out. Again, don't worry, just, just put, unplug it. But I can, I can leave it connected, you know, it's connected to ethernet cords. Okay, I'm unplugged.
22:00
Speaker 2
It's sunny part. Okay. It's still blinking. Okay. Can I let turn off the the node, sir? The child node. Plug the power cord. Yes, and plug the power cord. You can just unplug the power cord, sir. Unplug and the, and then turn off also your parent node. Yes, and plug the power. The outlet. Ah yes, just leave the ethernet cord. Just unplug the power, and then just unplug the ethernet
22:00
Speaker 1
[silence] How long you wanna wait? Okay. Okay. Plug it in. Okay, we're in. Power power's on. Okay, I'm solid blue.
23:00
Speaker 2
M. Let's wait for another 10 seconds. And you start with the parinoz. Yes. Okay. Let's wait until all the lights turn solid blue. And after that, there's a time we're going to turn on the child. I think that's still booting up. So let's wait for like two minutes.
23:00
Speaker 1
Okay. So you want to wait a couple minutes before I plug in the baby note? Right? So tell me when you want me to plug in the uh no, it's solid blue. It went to solid blue. It went to solid blue real quick. I did was I didn't notice any blinking at all. Okay, I'm in and uh
24:00
Speaker 2
It's two minutes, okay? The pericast? Oh, right now, is it on solid blue, or is it still kind of blinking? It's solid blue. Soedly, could you turn on now the sort of turn on the
24:00
Speaker 1
light is solid blue. it's supposed to turn red, right? the mother load is like a blue-green. That's interesting. it's blue-green so the uh... OK. OK. it just turned red. the mother low the mother the mother node just turned red. Now it's turning. It turned it turned a nice color blue-green.
25:00
Speaker 2
I did the case as alone as it's not yeah as alone as it's it's not solid red or okay uh go ahead okay. It's probably still booting up so let's just wait.
25:00
Speaker 1
So I guess that's blue. And uh the child node is still blue. You After my dog eats he's got this habit. All of a sudden he starts bringing me his toys. It's like okay, like wait a second. What are you doing? We're supposed to be playing now. This is play time. How come you're on the phone. You're not supposed to be on the phone. Look, here's my toy. What's the matter with you? All right, so I'm I'm, I got two blues. Actually, actually both, both are blue too. [silence]
26:00
Speaker 2
Well, this way that's still probably booting up. Okay. Uh-huh. Uh-huh.
26:00
Speaker 1
it, it was 90, I don't know, 93 here today. What's the temperature there? Is it it's morning there, no? Yeah. Uh huh. Uh huh. Okay. Celsius. Okay. Uh, center your dial So, so now my child mode turned red. Now it it turned, now it's flashing red. Yes. Okay, uh, just a minute, please. Okay. Uh, so the the child node is is is flashing red
27:00
Speaker 2
It's a flashing, but the parent node is still blue-green. Okay. Especially it's still trying to communicate to the parent. [silence] Okay.
28:00
Speaker 1
And the the mother load is node is a blue, solid blue. Uh should I go check my other child node? Okay, it's still solid blue. Yes.
29:00
Speaker 2
Okay, let me check. Okay, the other tile is still blinking red.
29:00
Speaker 1
yes [silence] shall I [silence] shall I try [silence] uh to turn it off or turning it on or hitting reset? Or just wait? Sure. [silence] flashing red. the child node. Yeah. Weird. Strange.
31:00
Speaker 2
It's a blinking red on child node.
32:00
Speaker 1
but it's not it doesn't have a check mark next to it it just shows up like like it wants to be a boss Mm-hmm it's interesting it's got ports for Ethernet maybe it wants to be the boss it wants it's grown up it wants to be the mother but I
33:00
Speaker 2
Okay, check on your phone. Mm-hmm. Because if you're going to, it will only shows checkmark if you are connected to that network, but since it's not connected to the network, it won't show up a checkmark on your phone. Is there?
33:00
Speaker 1
I see the mother, the mother node is much higher. You know, it looks like the mother node is probably, I don't know, 8 in. and the uh the child node is probably 5 in. I gotta believe it was a three pack. And I don't remember if it was Charter Uh Spectrum or Charter I might have had before I got Frontier. Because I've had this for, have had this for awhile. So. Yes.
34:00
Speaker 2
Okay. When you bought this router, sir, did you buy it in a three-pack or you bought it separately? There's a blinking red.
34:00
Speaker 1
Let me move it. I mean, it was only two feet away from the the mother node. Let me move it right next door. six feet away. Okay. Sure. That's about that's about the length of the the wire. Okay, that's about that's about six feet away. Maybe five feet away. It's flashing red.
35:00
Speaker 2
just move maybe around six feet away, sir. [silence] yes, if that's okay. [silence]
35:00
Speaker 1
I never, I didn't turn it off. Do you want me to turn it off? Yes. I mean, I could move it in this room where I am. I can move it, I can move it 12 ft away. I have another, I I could, I could move it. I can go to 6 ft. You want me, would you rather me go to, I have to unplug it though. I have to move it, I have to move it, I have to move it to a different plug if you want me to make it further away. 5 ft. [silence] Yes, it's still blinking red. You're very patient. You're more patient than I am. I get nervous. I want to do something. I want to turn it on or shut it off or hit the reset button but you say no. You're the boss. [silence] What's that? No. Yes.
36:00
Speaker 2
Okay. What node did you press on the child node? Or on the parent node? Did you press the reset button? Okay. It's still blinking, right? Okay. Then we'll reset the child node again, sure? Okay. Can you press and hold the reset button for 10 seconds? And you can release it. Then look for signs of blinking lights again.
37:00
Speaker 1
Okay, here we go. One, two, three, four, five, six, seven, eight, nine, 10, 11. A light just went off, 12, 13, 14, 15, 16, 17, 18, 19, 20. I'm releasing. There's no light. Well, now it just came on blue. Now it just came blue. Yeah. Yeah. Okay. Safari is open.
38:00
Speaker 2
The child known unless and hold it for 20 seconds. Mhm, it's okay. Continue. Okay. Uh, Let's wait. Yes, Let's wait for a minute or two that will start booting up. So on your phone right now, kindly open a browser like Safari and then, yes. On the address bar, please type this numbers: 1 9.
38:00
Speaker 1
292.168.1.1. [silence] 1.192.168.0. why am I getting a warning when I try to access my router settings? [silence] Click. I'm sorry, click on what? [silence]
39:00
Speaker 2
192. dot 192. 168. 1,192. 168. dot 1.1. okay, that's okay. just click on advanced options. advanced options.
39:00
Speaker 1
So the choices are advanced or reload. I don't know, it says here your connection. Okay, so so why am I getting a warning? Um blah blah blah. Your connection is not private. It looks like it's asking for me through advanced. What's already blocked out is it's a click on advanced. Okay. Okay, so advanced is not I'm I'm trying to click on advanced. It's not working. But I can click on continue. Should I say don't show this page again? Okay, this connection is not private. That's okay. So the choices show details or go back.
40:00
Speaker 2
i'm sorry yeah thanks for advanced here click on advanced here and then you can click on continue or proceed yeah thanks for click on continue okay
40:00
Speaker 1
[DOWNWEIGHT] Show details. Okay. The website may be impersonating 192 dot 168 dot 1.1 to steal your personal. You should go back to the previous page. So, you can go back or it goes on. It says Safari warns you on the website blah blah blah. Uh what do I do? Just hit go back. Okay. Um if you understand the risks involved, you can visit the website. Okay. It's it's trying to it's loading up. It's blue. Blue and gray and light medium blue, gray and dark blue. And it's kind [silence] Trascript
41:00
Speaker 2
Do they have to option, no, no, not go back, it should be like, continue or access the website? Access. Yes, it's the website. Okay, once you click on you visit the website, what's on the screen now or what's on the page?
41:00
Speaker 1
It's very strange. It's the top half inch of the screen is a medium blue, then it's a quarter inch gray, then it's all dark blue, navy blue. And then on the bottom of the screen in the medium blue, the search bar shows 192.
42:00
Speaker 2
It doesn't show it not asking for [silence] to log in like access router. Okay, can you try it again? Just open Safari. Safari and then on Safari again, tap these numbers, one, nine, two, dot, one, six, eight, dot, one, dot one. [silence]
42:00
Speaker 1
Continue. Come back. Continue. Show details. Visit the website. Visit website. Okay, I'm running into a Power problem here. Okay, just had to get some Power going here. Um, so, okay. Well, well, well, well, here we go. Here we go. Allow this device to access your location while you are using the app. Allow [silence] whether or not to allow the use of your current location. Access photos and videos, it allow. It says enter the password for the Exchange account. M. Eseer at Lucas Horsefield .com, that's a company that I'm a consultant for. So just said cancel. It's strange. Yeah, it is 192.168.1.1. So now the screen says allow this device to access photos and videos. This device will be able to access photos and videos while it is connected to your phone, iPhone. It allow or don't allow? Okay. So what I did is I just, I plugged my, I don't know what caused that. I think it may be. I just plugged my phone into another computer I had for power. So I'll, so the screen is for sure.
44:00
Speaker 2
[silence] no, sir. No, sir. [silence] yes, sir. [silence] it should be the 192.168.1.1. [silence] no, [silence] no, sir. No, don't allow. [silence]
45:00
Speaker 1
That's weird, it's not doing anything, it's just a name, yeah, sure, Mack. And by the way, my my node, my baby node here just my baby node is now red. Yeah. Pink. Yeah. So, let me just I'm just booting up my my iMac.
46:00
Speaker 2
Okay, but let me just verify this sir. Is your phone uh do you have your computer there? Can you just try to use a computer? Okay. So on your computer make sure it's connected to the wi-fi the one that's underneath of the parent node. This computer is it Mac or Windows? Yes. Okay. Yes, is it pinkish red or is it um like um it's under a pinkish red.
46:00
Speaker 1
Yeah Yeah Yes. So, I'm logging in. Oh, T-X. Okay. Uh, you want me to go to Google? Where do you want me to go? Safari? Google? What do you want? Hello? Yes. Yeah, sure. Okay.
47:00
Speaker 2
okay. this is wireless right? your iMac? yes sir. can we use Google Chrome? [silence]
47:00
Speaker 1
192 168011 login admin, 192.168.1 192.168.1 login or 192.168.1 login, 192.168.1 login admin or 192.168.1.1 login. One is referring to a router network. Um, the first one is to
48:00
Speaker 2
in the in the address, are you typing, um, 192 16. um, yes, the 1. yes. it should be on, um, um, [silence]
48:00
Speaker 1
Google search192.168.1.1 yeah, so on the address bar, it says 192.168.1.1. I'm in problem yeah, okay. Done. Try it again. Yes.
49:00
Speaker 2
I think um it gives you search results sir, did you type it on the address bar or in the search field? Can you um check uh what's on the top of this page right now? Is it google.com? Um, not on the search. Search should be on the address bar where you can type. Okay. How about open a new? Okay, yes. In Chrome right now, so kindly um open a new tab. And then when you open a new, it's open a new tab, you have there two box where you can type a website. One that's on the top, and then one is on the middle of the page, right? [silence]
49:00
Speaker 1
Oh, okay. I did not. 192.168.1.1 search. Okay, got it. Linksys. Um, I don't know. It's - now what's showing up is what is the same screen that showed up on my phone. So it says your connection is not private. Do you - I'm gonna hit advanced. Okay, advanced does not respond. I can hit - do I need to hit reload or just continue to go down to continue? Your connection is not private.
50:00
Speaker 2
should I be typing it on the top of the page? So it should be on the top of the page. Okay um, is this access you have, um, is this access router or router access? Okay. Hello? Is it like a. Okay. Can you go to Advanced? No. Um, if you have Continue, just click on Continue. [silence]
50:00
Speaker 1
All right. Okay, done. Okay, waiting. It's showing me that big blue screen. Okay, it's signing in, thank you. It says access ventilator. It wants a router password. Okay. Echo. Zebra.
51:00
Speaker 2
click on advanced again then proceed okay okay okay kindly type the password the one that's at the bottom of the parent
51:00
Speaker 1
Harry Walter, Karen Income 11 David what happened access fell up router password hello okay I'll try again that didn't take it admin admin sign in waiting
52:00
Speaker 2
Today has a model but first yes it's okay. Yes, uh-huh.
52:00
Speaker 1
It's fulfilling its loading. Waiting. It's like a whole bunch of menu things here. Okay. Network status, Wi-Fi settings, guest. So this device, it shows a green check mark, but then it says no Internet connection. All right. Now it's connected. So it just went from red to green. Now it shows a green check mark next to this device, connected router, green check mark, Internet. Okay. Waiting. All right, it opened.
53:00
Speaker 2
Okay, what is the network status? It is show connected. Okay, can you click on troubleshooting? Down the left-hand side of the page. Trouble shooting.
53:00
Speaker 1
Okay. Done? 2.1.2.0.216892. Got it? Yes. Yes.
54:00
Speaker 2
Um, you have there below that is status. Then, right below status, you have devices and report. Can you click on devices, uh, click on report, rather, I'm sorry. Click on report. And then, under report, what is the firmware version? [ silence] Okay. All right. Kindly click okay to close the page. Click okay. [ silence] And then, kindly click on connectedivity. When you click on connectedivity, on the last tab, you have their option router settings and setup. Okay, kindly click on that first.
54:00
Speaker 1
router setup uh uh huh okay. Yes. Okay. No it's solid red pink yeah but I didn't hit okay. Should I hit okay on the screen? Okay. So all I did was say I clicked the box that said add wired child nodes.
55:00
Speaker 2
yes and then click on Add wireless child node okay you click in it after you click on add wireless child node do not click anything on that page check the chat I'm not sure if the light is blinking not it's not yet I'm not sure it should be wireless can you click on done adding child node
55:00
Speaker 1
So do what? Oh, done adding child nodes, okay. Okay, so now you want me to, so I should hit add wireless child nodes. Good. Should I hit okay? Okay. No. Wow! Wait a second. It's starting to blink. Yes. Okay. I finally got through to them and they're.
56:00
Speaker 2
Okay, click on, yes, then adding Child Node. Yes, no, sir, just do not click anything. Then observe your Child Node. Is it blanking? Okay, now while waiting for that to be added back to the network, can I please hold for just 3 to 5 minutes? I'm just going to check my resources here. I'll be back. Okay, thank you. [silence]
56:00
Speaker 1
I did. I'm done. OK, just a minute. I'll be right there. Alright, here we go. It's blue. The child node is blue. Solid. [silence] I haven't been watching it. I stepped away. I don't know how long it's been blue. Uh, how long does it need to stay blue? okay. The mothership is 47a and the child node is, I think it was e9e. Uh huh. Correct.
57:00
Speaker 2
okay if it will not um um change it to Oh yeah, that's okay, sir. Okay. Um, it should be right now. Let's wait for like a minute to observe if it will stays blue. And if you're going to check on the Wi-Fi right now, the only thing that you would see there is just the um, the uh, was the only one velop, right? Yes, but right now if you're going to go to the Wi-Fi on your phone, um, you will only see it there the 478, right? Do you want to change that name, sir? [[silence]].
61:00
Speaker 1
no yeah yes it's happy okay hit uh hit apply hit okay hit cancel or X out or do nothing apply okay okay so I need to unplug it right I'm unplugging it okay here we go
62:00
Speaker 2
OK, you just leave it that name. OK, so right now, the light's still on, the child node's still blue. OK, on the computer right now, on the computer, kindly click on adding child node. Click on apply. Click on apply. Then you click on OK. All right, so we're going to relocate the node now. You can bring this node back to its where it was.
62:00
Speaker 1
I'm unplugging it and I'm moving it back. It doesn't matter where I put it, right? I can move it to a different spot, right? Okay. All right, good. Thank you. It's blue. It's staying blue. Do I need to watch it? Do I need to sit here and watch it? Or no?
63:00
Speaker 2
Mm-hmm. Yes. Um, yes, sir. We need to wait, like around, three minutes to fully boot up.
63:00
Speaker 1
Okay. I was just talking to someone yesterday in the Philippines, they were saying you were having some monsoons, like is that like hurricanes? Wow. Yeah, where we are here,
64:00
Speaker 2
Then we'll observe. If it stays, um connected or whatever the, um, status. Yeah, I'm gonna be very. Lucky that we're not. Part of those area that it has like mostly. Like the path of the, um, typhoon. Um, I'm trying to go back to yours. it will change probably right now it's still trying to connect scan, which no to connect okay yeah, so let's just wait for another minute to observe if it will stay blue before we are going to relocate it again okay [silence] [silence] [silence] [silence] [silence] [silence] [silence]
64:00
Speaker 1
room uh about 10 ft further away from my mother node okay and uh so just kind of stretching the mesh in one direction. Um so basically the way I'm set up is my my mother node is in a room on the west side of my house connected to a router and other computer equipment. Then as you move east, um I've got a smart TV that's probably 45 ft away from the mother node and then right there I have child node number one and then I have like a fireplace and then Other side of the fireplace. I had child node number two, probably another 10 ft. So altogether, probably 55 ft, 60 ft from the mother node. Um however, I wanted to get some coverage. I wanted to get better coverage here in My family room, my my living room. And so I took that child node that was furthest east The last one I just kind of mentioned that. So I moved it. I moved it into another room which is about 25 ft South. So kind of give me a big rectangle, so to speak. Um So it looks like it's happy. It's solid blue. Yeah. Yeah.
67:00
Speaker 2
uh-huh uh-huh yes uh-huh yes uh-huh yes uh-huh It's only yes it's been already like two minutes I set a timing here um uh
68:00
Speaker 1
you okay? Yeah Let me check. Let me Good. Okay, what do I do about the computer? The computer still shows Linksys Smart Wi-Fi tools. Huh? Thank you. Very good. You're very good. Thank you. Okay. Let me see. Yeah, well, well. well, let me check. So let me check my phone. So it's showing Vell up set up 47 A. That looks good. Let me just uh uh I think we're good let me oh shit all right I'm just trying to see if I have uh if my uh smart TVs are connecting with my streaming uh uh okay uh so for example if I want to watch Netflix I click on Netflix and what happened earlier is it was getting an error it wasn't connected 'cause I didn't think I had I don't think I had internet and so I'm getting the uh the big red end is showing up. Netflix has encountered an error r
69:00
Speaker 2
yeah, but you try to make sure that the TV is connected to Wi-Fi. What's the brand of your TV?
71:00
Speaker 1
Ok, let me see here, what's going on? Here's the gear. Oh, what's this? Home. Home, general, general. Is it's like go to network or system? Network. Okay, Wi-Fi connection not connected, so click on Wi-Fi connection. Ah, here's my Velop setup 47A. Password. Hey, once again. password Links It's
72:00
Speaker 2
[silence] Network, sir. Try to go to network. [silence] Yes. [silence] Connect to that and type the password.
72:00
Speaker 1
<start_of_audio> Yes, okay, here we go. Echo zebra Harry Harry Walter Karen, um income one one David one one, um
73:00
Speaker 2
Okay. Reconnect RAS for back to the network.
74:00
Speaker 1
There's a circle of death. Wait Wait, Wait Oh no, come on No, no, no, no Wait It's opening Oh shit. Netflix has encountered a never Retry in 25 seconds. Maybe I need should I shut the whole. Should I should I power down this whole system here? Uh Or not not not necessary? You mean from this from this smart TV? No. No, no. It said Um, it said basically, you need to connect and so I just went through the exercise to connect my to my [silence]
75:00
Speaker 2
Oh. Yes. Not necessary, sir. But by the way, um, earlier, when you connected to the network, it prompted you that it's already connected, right? Yes. connect, uh-huh.
75:00
Speaker 1
Yeah, set up 47A and I gave it the password. Yeah, yeah, that's right, dude. Yes. Yes. It said it was connected. And then I then I I exited and I I and I and I went to Netflix and it was thinking and the circle going around and it was trying to load and all of a sudden then I got an error response. Um, it says, Netflix has encountered an error, retrying in 2 second, one second, retrying connection now. Uh, but now it's saying Netflix has encountered another error. We and we're going to retry in 112 seconds. Code NW dash EW-H-6-2
76:00
Speaker 2
Yes. Then after, yes, after typing the password, does it show you connected? Okay. [silence] Okay, so what's on the screen right now? Can you try to like, I'm sorry, NW dash.
76:00
Speaker 1
Netflix has encountered an error, period. Retrying in 95 seconds. 92 seconds, and there's a clock counting. Code, NW, dash 2, dash 5. Yeah. Should I, uh, should I power off everything? Uh, or not necessary. Yeah, okay. I can take this pole plug down here. So it resets. Uh, okay. So I unplugged it for 10 seconds, and then I plugged it back in.
77:00
Speaker 2
OK. Can we close the operator and then can we turn off your TV? Then let's wait for a 30 seconds before we try to turn it back on, then test again. Mhm.
77:00
Speaker 1
plugged it back in, should I turn the TV on now? that's weird the TV's not going on. okay here we go here we go that was weird okay seems like from pulling the plug out things have to kind of power back up takes a moment come on betsy uh I got no picture. Oh, here we go. Do you want to turn on your set box? Yes. Yes. Yes. Come on, Yes. What's going on here? Yes. It's not responding. Yes. Come on, Betsy. Okay, here we go. [silence] Okay. Okay, good. Yeah, France lost today. That's crazy. Okay, here we go. Yeah, it's trying. Netflix in red is showing on my screen. And I got the circle of death. It's thinking. Come on, Betsy. Oh, I think we're good. We're good. Yes. It's currently in the middle of some commercial here, but that's fine.
78:00
Speaker 2
Okay, does it show it's connected? Yes. Okay, let's show now it opened Netflix. Okay, that's good. because
80:00
Speaker 1
Um, okay. So I can, I can, I can, I can, I can load this on my two other machines. I want to thank you very much for all your help. Really? Yeah. Sure. Yeah. It's also LG. But my, uh, my subscription with Netflix is only for one TV at a time, but that's okay. I'm only, I'm only using it one, one at a time. Uh, so here we go. I'm on TV number two. Uh,
81:00
Speaker 2
we actually, the error earlier, it was just a, the, the app takes time to connect to the server. So that's why it needs to be a paracycle to reconnect. Okay? You may try to do you have another TV? Okay, let me try it, sir. What is it's also LG or a different brand. Ah, okay. Oh, by the way, is it shows that it's connected to the Wi-Fi, right? TV? Um. Yeah. Okay. Um, sorry, before we continue, did you make sure that it's connected to the Wi-Fi? Did you double check? Uh, please double check, please. Go to network. I'm, yes. Uh huh.
81:00
Speaker 1
general. What happened? Network, okay, Wi-Fi connection, not connected. Okay, here we go. Here we go. Vellup stat work, vellup password. I don't have it memorized. You think I'd have it memorized by now. You think you'd have it, I'd have it memorized by now? I don't. Ah, okay. Well, what happened? Here we go. Echo echo echo baba. [silence] [ silence ] Harry Walter Karen [ silence ] Karen [ silence ] Karen Income Karen [ silence ] 1 1 1 1 [ silence ] David 1 [ pause ] Show Password [ pause ] Show Password [ pause ] Echo, Zebra, Harry, Walter figure copying income 1111 D one enter yeah thanks for this step um I was just gonna go forward and shut that shut this TV off power it off again so here so it's showing um Wi-Fi connection can connect to the internet to access useful for uh what is this you can upgrade the operating system from web I don't know I don't need to I don't need to upgrade any so it says so it says yes I'm sorry so it says Wi-Fi connection it says uh I think it's connected it's it's showing it's showing the um the check mark and the horizontal bar is next to develop set up 47a so I think we're good so I guess no I just
83:00
Speaker 1
I exit out of this One, uh, uh. Okay, I'm back. Exit. What's going on here? Guys, off. I don't know. I kind of had it. So, I don't know why I have to shut the machine off. So, I just turned it back on. Let me go to apps. Apps. Come on, Betsy. Netflix. Come on. You can upgrade. Why does it keep on asking me? you can upgrade the operating system from WebOS 23 to WebOS 24. [silence]
86:00
Speaker 2
You may try to turn, then try to go back to Netflix. [silence] Mm. Mm- hmm. Hmm. Mm- hmm. Mm- hmm. [silence]
86:00
Speaker 1
What's the difference? Okay. Okay. Shit, okay, Netflix has encountered an error retrying in 22 seconds. So should I just shut off the TV and unplug it? How long do I need to leave the power off? Five seconds.
87:00
Speaker 2
I'm not very familiar with that. Probably it's the hours of your TV. Yes, so if that's okay, shut off the TV. Unplug your power to really release the or to completely close the app.
87:00
Speaker 1
[KEEP_UNCERTAIN] seconds, good? Okay, five, six, eight, nine ten. Okay. Did the one in the family room work? Not yet. You got they all have to be set up, okay? You just think that stuff happens. Okay. So even though I've been doing all this work, my wife is the one who's tired. [silence] Okay, wait a second. Now what's going on? How come this TV ain't going on? Shit. Come on, Betsy. I wonder if I didn't do something right on the shutdown because the TV's not going on. Let me try using the TV remote. Uh, Oh, I guess. What's going on here? [silence] [silence] Okay, this is the uh, uh crap what happened here? I've got, this is the uh, my second bedroom is the one that seems to have the um, uh, what do they call this thing? Um, super joey. I forget what they call this thing. Um, and it's not on. I don't know why it's not on. Uh, god. Go here, we just hit the reset button. Nothing's coming on. What's wrong here? Okay, for some reason, wait a second. Okay, the plug, for some reason, the plug was out. Now the plug is back in. thing sits on a dresser and when I moved the dresser, it got too close to the plug. Sorry. I got power now. Okay. Come on. Okay, I'm gonna try booting up. Good. I got power. And let me try my Netflix. Okay, here it wants me to upgrade and I don't wanna upgrade. Nothing. Come on. Close. Come on. What's going on here? On. I'm getting this message, you can upgrade the OS. Why is it bugging me with this? Okay. Here we go. Come on. I'm waiting for the TV. So come on. Oh, I guess this, uh, it's a DVR, I guess, is what it is. The light's flashing, so maybe it's still trying to come up, uh, and I guess until it's ready to come up, it's not gonna, well, as I recall, I don't recall. Let me try turning the TV on again. It's not wanting to come up. I think it may just take some time. I don't know why this DVR thing in here or the super super Joey or whatever it's called. It doesn't it's I'm getting a flashing light. It's not I it's not wanting to come solid. I guess in the meantime, I can go check my third machine. Well, this thing wants to figure out what it's doing. Thank you very much. You're an angel to be wanting to hang on like this. Let's see. Let me turn this dog on. Uh uh See, but I think that see updating receiver settings. Gonna, reviewing unit that's in the central room. Um, yeah, when I shut it down, it kinda shuts everybody down and it says, "It's now updating your receiver settings." Your settings. This process is automatic. You don't need to do anything except be patient. Yeah. Huh? Yeah, yeah, yeah, I know, okay. I'll get there. Okay. okay. Come on, Betsy, let me see if we try turning this on. Let me see if this
88:00
Speaker 2
okay Okay. But the TV, is it on right now that you could check Netflix? The TV. [silence]
94:00
Speaker 1
ah crap my uh this um router thing here or whatever it is this super chiv this dbr thing is still flashing say i can't read it status is flashing my guess is it just takes a few minutes to load up if i recall that even stays on all the time let me try just shutting the tv off oh here we go now it's solid okay let me turn it on [silence] So at least the light stopped flashing on the DVR thing. So, uh, Direk TV is saying finishing up the receiver reboot process is nearly complete. I mean, I'm confident, I think I can be confident that, um, uh, as long as my, uh, my mother node is blue-green. And, let me check the other two nodes.
95:00
Speaker 2
okay [silence] no thinking. [silence] kids are not waiting in. [silence] Uh-huh. Ah, yeah Sarah, as long as it's, um, I'll like blue green or blue, that's, um, good, there are there are connected
97:00
Speaker 1
The one in my family room is blue, solid. And the other one in my living room is blue, solid. So, um, I think now I just kind of have these, uh, these, uh, smart TV issues. I don't know why my TV number that has my horrible thing. Yeah, this is weird. It still says the receiver reboot process. What's that? Yeah, yeah, yeah. So, so, you know, I think we're good. Um, yeah, I want to thank you very much. Very much.
98:00
Speaker 2
uh they you still have the links uh they're still blue right the dates the nodes are still blue uh-huh okay no problem uh-huh
98:00
Speaker 1
for all your help and uh, if they want to send me any an email or I'd be happy to give you a very positive review all right thank you so much you have a great day all right bye Carla good luck bye
99:00
Speaker 2
You're welcome. So if, okay. All right, thank you for that. So just in case you need assistance again in the future, just give us a call, okay? Okay. You're welcome. So thank you for you too. Thank you for calling Lennox. This is Carla. Goodbye for now. Goodbye. You're
99:00