V2 Rubric Detail — 5223e41c-64e1-11f1-b…

Hi, it's Leah here. Yeah, I'm having issues with uh it was all because of my ISP provider when I've I've got a new lynk site system ish but I mean if you look at the notes uh I had had already uh what what do you need to know so to who you're speaking to? Uh do you need the serial number of my lynk site or anything or or my telephone number or what would you like so we we're talking on the same page. Okay.

Yes. Okay. Yeah, so she got me to the part on the app where you can put in the information, but she said, and then I put in the information and it didn't work. Now, um, my ISP supplier supplied us with a static IP IP address, which you call internet IP, uh, V4 address, which I take it is correct. So they gave me 63709 5. Ah, sorry. That wouldn't help. I've typed it incorrectly. Let's just do it again. So that was 62. Uh, 31 0. Whoops. 6 7.

three seven so I've got that one as given by uh my ISP which is six two three one six seven three seven that's internet IPv4 address subnet mask I think is correct I've got 255.255.255.248 now the one I'm getting confused on and I've tried putting in the one they have and I've cross checked it while they were uh checking themselves is what they call the default gateway they've given me as a default gateway is 192.168.01 but when I typed that in um which I'll do again just for argument's sake uh uh uh .01 now it says fourth octet must be a number between zero and uh 256 which means I've got the last notably but the first three parts oh one [silence] is correct for me uh yeah so is it working for you yeah yeah oh yeah yeah yeah um this is 0168.25 [silence] yeah [silence] node prefix it's a number so yeah .248 now the default gateway they've given me is 192.168.1 and I'm getting 192.168.0 and they've given me 192.162.7.2 so I'm confused there because 255 um 255.255 and I've got the first three octets are similar the last on the three hundred and I've got uh 192.168.254 um [sound of keys] yeah they've given me um [sound of keys] [silence] yeah if they give me an IP address which are the first three octets I know that uh yeah so yeah um yeah [sound of keys] [silence] all right thank you [silence] [sound of clicking] [silence] but I've got the three octets [silence] [silence] so if that's correct uh yeah yeah they've given me six two three one six five three seven uh default gateway uh they've given me 192.168uh one and so I'm getting uh 192.168.

But. Yeah, well, previously in my last two sets of links, I've run it on a static IP. So what I'm in the internet settings through the app is trying to put in the information required for that static IP. Now, it seems to accept, as I say, the IPv4 address is fine. The subnet mask is fine. But default gateway, it doesn't seem to like. Now, they gave me the person I spoke to maybe is a question of they gave me two DNS numbers. Now, maybe the first one they gave me, which is I mean you got DNS one that's required, but he gave me DNS one and a secondary one DNS. Now, perhaps one of those numbers should go in where it wants a full set of numbers. So the default gateway may read 194.168.

eight 123. I'm, you know, I'm, I'm not sure. Would that would that sound right or would it be? I mean, I've got two DNS numbers here. I've got, so I've got 194.168.4.123 or 194.168.8.123. So can one go on. Yep. Right, but where the default gateway is, then should I put what he calls the the primary DNS? So, in other words, 194.168.4.123 and then the the DNS one, put it as 194.168.8.123. Does that sound? Well, I can try it. Well, let's try it.

for point one, two, three. And then let's amend the other one below it and put the eighth one. It's obviously because you between you and Virigin Media business. They have different slightly different terms for these things, which doesn't help. So, so now it's good. Oh, I see. I added two dots. Um, eight. Dot one, two, three. Okay. Okay. Well, let's see what happens now. So I'll read it back to you what I've got print as typed in. I've got IPv 4 address, which is 662316737. The subnet mask is 255.255.255.248. And then I have the what I assume is the the primary, but he called it primary DNS. I have got 192.168.4.123. And then DNS 1, I have got is 194.168.8.123. So, I'll just see what happens then. Let's see. Cross fingers. Because as far as I can tell, I've got all that I can from my ISP. But it was odd. Yeah, it says no, it's still not like it. Your data has not been saved. Please try again. So, why is it not saving it? [silence] Yeah, absolutely.

No prob, no prob. Yeah. Perfect. Thank you. [silence]

Hello, hello, yeah. Not at all. Yep, we'll do. Right, that is 62.31.67.37. 255.255.255.

this is where the the anomaly seems to be incorrect because they said the default gateway and I even um searched on my browser for um version media business and it comes up as 192.168.0.1 now when I've put that in to the app it says there are four groups of figures yeah yeah okay well let's try that um so just let me

Yeah.

I haven't I haven't I'm just correcting because I've put DNS 2 in that's before I I'm putting it back in as DNS 1, which is 192.168.4.123. So, let me just put that amend that 4.192. I'll just read back everything there perhaps before we go save. So internet IPV4 address is 162.31.67.37. As a obviously dots between the um things. And then the subnet mask is 255.255.255.248. And then the default gateway, as you've corrected, hopefully, correctly, is 192.168.1.1. And then I put the DNS 1 in, which is 192.168.1.123.

[REDACTED_PAYMENT_DIGITS] Let's see what happens. I really hope this works. Because when it was set up on my previous links, it was so much more reliable and it's been really irritating me because it's not been static. No, it's still not liking it. So the interface is not being save, please try again. So what's wrong? Or should I just close the app and redo it? Yeah. Okay, so just card changes for the moment and then just closing app. And then find the app again.

Yeah, because sometimes you know too many strikes and it confuses the whole issue, so I get that. Uh, and then it was advanced settings wasn't it I look at? Connection type. And then static IP, yeah. Right, let's try again. So IPv4 is 162 I'm sure we've got it right now. I mean, sometimes it closed the app, doesn't it? I mean, maybe the app got confused, it had too many hits.

I'm hitting 67.37. So, 62, three, one, six, seven, three, seven, okay. Subject mask is 255.255.255.248. Default gateway as given by you is 192.168.1.1. and then DNs 1 is 192.194, sorry. Yeah, 194. 168.4.123. Let's try. But we're feeling lucky now. I guess even if we get it right, it'll take a moment or two to get par- Oh, it's good. The progress bars, No, it's done it again. It says your data has not been saved. Please try again. So what's wrong? Clearly something wrong there. yeah

Okay. Right. Right. I have two of them. I have a primary and a secondary. He gave me two. So he gave me 194.168.4.123 and he also gave me 194.168.8.123. So should we try the the second one? Yeah. Yeah.

Should I put that one in? Yeah. Point one two three. I mean, the only other thought on the default gateway one is it wouldn't really make any for groups and numbers if I put a zero in front of each one. Maybe that would do, but but I'll try this first of all. Let's try that. Uh save. No, didn't like that. So maybe if we go back to DNS primary, which is the one with the four ones instead of the eight in it. I mean, I'm skipping.

at this stage, I think, yeah, one, two, three. Which one's that, sorry, 8. Well, what's that for then, the 8.8.8.8, or the point, or you're saying .81, you say, to use because the DNS one it's asking, which I would have thought from what was given to me would be the primary one. All I'm thinking is the default gateway, um, is maybe if we change that address and say 192.168.1 if we went .01 and then .01.

Okay. Okay, well, I'll try saving it, but I think, I think we've already tried this just before and it didn't, but I'll try again. I mean, should I just read everything back to you before we go? So you double check. So, the IPv4, Jeff. Yep. Yes. Yes. Got it? Yep. Yep, correct. Yep. [silence] All right.

Okay, well, let's go save and see. Otherwise, I really don't understand why it's having a a moment. I mean, the only other thing I can think of is rebooting the Link cell or the rebooting everything and trying again because maybe the information is correct, but maybe it's just confused itself. No, it's still going. It still doesn't like it. Your data has not been saved. Please try again. Yes. Yeah. Yeah. I'll I'll reboot both. I mean, again, to do it properly, it's 10 minutes or so. I don't expect you to stay on the line, but let's just so just to make sure. I'll just screen shot. No, I won't screen shot it. I've got it here anyhow. So I just I'm going to tick the ones that we believe are correct. So that one's correct. That one's correct. And then.

and the DNS, right, we're using the four one. That should be correct and then it should be that. Okay, I've picked the relevant ones and then yeah, maybe just rebooting everything'll help and maybe it'll and I'll I'll leave it shut my phone down, whilst all that's happening and maybe that way it it it'll reboot. If not, I'm afraid I'm gonna get back to you on this, because it it's previous, my last two set of linkages that I've had, I've always had run it with a static IP and it's been really good. But since I've had this one and I say, it was all because my ISP didn't know what he was talking about or got confused as as as the technician said and and didn't give me these numbers. So then it was set up without the static IP. But it you know, it just seemed to me that it was always more reliable when it was running on the static IP. Because it's not nothing's changing, then there's a.

yeah no the one before yeah yep yeah yeah and then the person I spoke she is on my ISP if they yeah I mean I just don't think they knew what they were doing but yeah politely the technician spoke to this earlier said oh they obviously confused it and because he was talking about oh you need double stat stat whatever and it said oh yeah you you don't get that unless you get an additional cost well I've never had that before and I've always been able to run it on a static IP so I think yeah

rebooting everything. Uh and uh time it's bootied up and everything's running again and everything's running again. That would have given it sufficient. Let's and and I shut down the phone as well. So hopefully that that way everything will be sort of starting in a a new position. And uh I'll try again. And and I'll try again. Uh yes. Compute error. The default gateway. Okay. I'll do I'll I'll Will do. I'll do with that while while I'll do that whilst everything's rebooting. Good plan. Yeah. I mean as I it. While I was waiting for that number, actually uh just search from my browser. And compute error.

disrupting things, but, we shall see, so, hopefully, anyhow, you're, you're, I qualify, you're under, telephone, yeah, nine o'clock, I think, looking at your, your, the details, so, yeah, perfect, all right, well, I shall take your advice, shut it all down, I mean, that seems the obvious thing, it's like, when you've got problems with software and a computer, shut it down, give it a a little rest and start again, so, I will do that, thank you, thanks a lot, bye then, thanks, bye.