Speaker 1
[KEEP_UNCERTAIN] I got the lynxהר system 4,300. Hi, I have uh, I have um. Beep.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warren-ty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is Starr. How may I help you? Mhm.
00:00
Speaker 1
uh go to the setup more uh so i did the reset as well ah so 's a new one but uh so it's basically goes from uh to the uh uh ha ha ha blue directly goes to blinking blue but it connect of the internet wire uh internet cable to it and it runs to the blue but there is no setup more and i don't see any wi-fi uh it's giving out gateway for this first time setup so it's it's a new one so it's not it's not be set up model all for some reason.
01:00
Speaker 2
Mm-hmm. It's... Okay, okay, so sir, before we continue, allow me to create a record. Again, you are trying to set up this MX 4300 for the first time, right?
01:00
Speaker 1
correct yes four eight HT 1-0-M five one Charlie zero five five nine four my phone number 205 602 462 Sandeep Parashuri SA in de deep
02:00
Speaker 2
All right, and yes serial number of that 4300. Okay, let me check if I got this correctly that's 48 and H for Hotel and then 10 M for Mary, 51 C for Charlie, 055 94. All right and who is your internet provider? You can have also your phone number. Mm-hmm. Mm-hmm. And how about your first name and last name? I am sure you're cutting off. P a and u and last. First name is S-a-N-d-E-P correct? Okay, Sunday spell just one E for Edward right? Yeah, okay, all right.
02:00
Speaker 1
Yes. Yes, it's brand new. It's just something from the book. I'm sorry. [silence] When you. [silence] I did all all kinds. I did a 30 30, you know, 10 30 seconds folding it and uh take the pull off and put the pull back on. So and also did a 15 second reset. Even whenever I do a reset, it turns it doesn't turn into white. It just turns into red. Yeah, blinking red. Then it goes back to the y I it goes back to the blue.
04:00
Speaker 2
right and when you power on the device since it's for initial setup, then when you power it on, it automatically goes to blue. Did it that goes to um, setup? And how many seconds um? Um, When you um, you mentioned you reset this router, um, how many seconds in your resume search?
04:00
Speaker 1
There's no purple at all. It was never come in the setup mode. The problem is it was never used. It's brand new. I go on the seal, like the seal. This one from Amazon? Yeah. I already emailed to you. Yeah. But the question is, can you troubleshoot for me instead of all that? I would rather, I have hired.
05:00
Speaker 2
okay and where did you uh where did you purchase this router yes okay um, Sir? um, do you still have the purchase order? um, from amazon Sir? okay. I'll send you an email to verified the warranty of your um router. um, can you, uh, let me just send you um an email. okay? and then please, um
05:00
Speaker 1
Within the return period, I'm gotta return it. I don't care, you know, I don't want to deal with warranty. So I would rather return it and done with it. Yeah. Okay, give me one second, okay? I'm trying to find out a number.
06:00
Speaker 2
Yes, because for us to proceed with troubleshooting right now, sir, we need to, like, validate the warranty since it shows 18 in our record that this router is already out of warranty. That's why we need the copy of the proof of purchase. Just a screenshot of your purchase order, sir, on Amazon account of the purchase order. Just do a screenshot together with the name of this router and the date where you got it. When did you get it? I'll send you an email. Thank you. You can just reply to the attached email, and we'll proceed then with the troubleshooting. Okay, hold it.
06:00
Speaker 1
That's fine you can use that I'm waiting for the email from you So you want to troubleshoot you need a you need uh something from okay yeah I got the email from you
07:00
Speaker 2
Cube again, your email address is s. N. D. E. E. and then P for Peter. P for Charlie. Dot info at gmail.com, right? Okay. Okay, I just sent you the um yes sir just sent you the email. Um hum. Yes sir.
07:00
Speaker 1
Okay. there are two things. I purchased some from Amazon and some from eBay. This one is from eBay. this particular one. Let me send you the, yes, this from eBay. Okay. let me find it. How can I get the proof of purchase?
08:00
Speaker 2
So, this is from eBay. [silence] Then we need the one that is the proof of purchase for this product, sir.
08:00
Speaker 1
I'm trying to find, get the receipt from my phone. Give me a minute. Okay. Um, actions, where's print receipt? You just want to, I can give the screenshots or what do you need? Let me see. I'm just trying to get the invoice, one second. Okay. I'm trying to get the receipt, give me one second on my, I don't know how to get it for my phone. Uh to log into my u set uh desktop and do it and uh I can send you, but the question is do you have a solution for it? Is there a, is there something we can do? Transcribed by Kai [silence] Hello, ma'am, can you hear me? Hello? Okay. Okay. I can send it to you, but the question is, is there a solution for that? For this issue?
09:00
Speaker 2
Yes, sir, yes, I can hear you. Um, yes, sir, we'll do a reset again, we'll do all the trouble shooting, okay?
11:00
Speaker 1
Okay. Okay. Can I get more? Just. Okay my my just send it how to use my desktop I couldn't do it in my laptop I couldn't do it on my phone [silence] Yeah. I'm not able to get the IP address for the router. 192.168.1.1. it's not it's not picking up the the IP address. And I I I have two, both of them are doing the same thing. And the both are new and a box sealed, so I just opened them. It's a laptop Mac book. You got the email, right?
12:00
Speaker 2
Your computer, so that you use, is it a desktop or is it a laptop? [silence] Let me just check. [silence]
17:00
Speaker 1
Yes, that's what I replied. I sent about two minutes ago, I said, please find attached and I attached the email with the PDF. the receipt with PDF file.
18:00
Speaker 2
I did reply to that mail that was sent to you, sir.
18:00
Speaker 1
5:57 I said, uh, Central Time. Yes, it was it was successfully sent, I didn't get a return back. I said, please find attach. That's only one I put in. And it has a, it says PDF. Maybe because it doesn't like PDF. Maybe. Yeah, I didn't, I didn't, I didn't get it, I didn't get a return back. Sometimes I get a return back, right? I don't get any return back.
19:00
Speaker 2
NeoN pulse just check. Can you um double check it on your sent items, sir, if he is successfully sent? Because, um, no, it'll still be unable to um check it, even if it's PDF. [silence]
19:00
Speaker 1
That email? Eros. investment. Got it. I replied to that email. LTS 001 33514. Yes, yes. Yeah. Yes, that's what I replied to. But that email came from custom support links dot com. The email you sent me came from custom support links also. dot com. Unless you want to send me somewhere else, I can send it. [silence]
20:00
Speaker 2
But, you replied to that mail that you received, right? Is it the one that shows a message, that I hope you have a great weekend, as we discussed, please send a copy of the proof of purchase. Okay. The router that you provided, the MX-4300, it's connected already to your modem. [silence]
20:00
Speaker 1
yes, it was not, now. it was connected before. because it was not working so I removed it right now it's not I I I I didn't I didn't plug it. I am plugging it. So let me let me plug it. I I I simply didn't plug everything because I just got so tired. I tired for two days and give me one second. Okay. It's usually blinking blue if I plug it in. but I'm going to plug it in again. and
21:00
Speaker 2
So right now, it's not connected to anything. So what is the color of the light right now?
21:00
Speaker 1
I'm just plugging it in right now I just plug in as soon as I plug in I got blue they just saw blue I didn't even put the I didn't even put the internet but it's a solid blue I think I think it will go to blinking blue soon now now now it stopped oh now I got I got setup oh I got to setup one finally hold on let's see can it long time Wow that's amazing from purple it went came back to that blinking blue it didn't last long now now I have the you know I purchased four but I I have four more in my house right [silence]
22:00
Speaker 2
Is it you turn it on now? Okay, then. Yeah, just, just wait for, um let me know if it is you. How many links this device they have there that you purchase? Like four?
22:00
Speaker 1
but this one is floor because i'm getting one more a one more separate line of the internet so four more. right now it's blinking blue. and they did not contact the internet note i did i said i did not connect to the internet tall guy it is a blue dot and i see a blinking blue ok. comments or whatever you want. i have i can come to my laptop., you know that i either install cable and then come thought and come and do whatever i want to can do it but i just want to know if i should
23:00
Speaker 2
Okay. Okay. So is the light still blinking? Yeah, that's OK. Let's just wait. It will take like a minute or two or more than that to fully boot up. Yeah, that's OK sir.
23:00
Speaker 1
do you want to keep it or not because this is how long I should wait for a blinking blue? after blink yes it is still blinking blue but right now I have I connected a cable to it but it's not connected to the internet especially I remove the cable not to get confused it is okay okay because my mx 4300 in my house they are solid they are really good it's like zero issues but one thing I noticed is this mx 4300 doesn't have in the bottom it doesn't have a SSID and a password. [silence]
24:00
Speaker 2
like a minute or two or more than that sure depends it's still blinking blue yeah that's okay sir you you're not you're not going to use it as a mesh router right because [silence]
24:00
Speaker 1
No, no, no. I'm not using it as a mesh, no. Yes, it is stand-aligned. It's correct. I have no intention to use as a mesh. You know, what I'm trying to say is this AMX 4300. The one I have in my home also exactly AMX 4300, but this AMX 4300 does not give any in the bottom, there's no SSID or password in the bottom. Is it normal? There's no SSID or password. [speaker] Yeah, there there is a sticker. There's a sticker with a with a serial number and Mac address and security key. But there is no SSID or password.
25:00
Speaker 2
This router is a standalone. Yeah. there's no sticker, right? No, I mean, it's on, but you have the sticker, right, at the bottom. The sticker, like, where you can find the model number, serial number.
25:00
Speaker 1
on it. I see serial number, MAC address, security key. That's it. Still blinking blue? Yes. Yeah. Okay. Yeah, it's really, it is hurting my fingers. What is the best way to do I get the screwdriver or something? Because it's hurting my fingers whenever I hold.
26:00
Speaker 2
so what information can you find there at the bottom? All right right now um it's still blinking blue. All right sir um on that router right now um kindly uh press and hold the reset button for 20 seconds. Use a pointed pen um or a pointed object, press and hold it. Um use um use a pointed pen sir or a paper clip.
26:00
Speaker 1
Oh, okay. Let me see. So you can hold it for 20 seconds, right? Okay. Okay, I'm holding it now. 1, 2, Let me know once 20 seconds is done. Is blinking, is blinking red. It's blinking red right now. Rapidly. It's rapid. Okay, now it stopped blinking red. Now it's, now it's a purple, purple light. Okay, I did release. [silence]
27:00
Speaker 2
uh, h, huh, just continue. I' ll tell you when to release. all right, can you release the reset? button?
27:00
Speaker 1
No, no, as soon as I, now it's blinking blue again. I'm gonna put you on hold for one second, man. Is it okay? Because they had to wait for a minute, right? For this blinking blue. If it changes, I'm gonna get back on the call. One second, I'm gonna put you on hold. [silence]
28:00
Speaker 2
Okay, let's wait for another minute. [silence] Okay. Okay.
28:00
Speaker 1
yes ma'am I'm back I still blinking blue can I connect uh just the internet that that he from the the internet internet cable instead of the modem right now because uh we have some work okay yeah thank you this is not the modem this is
29:00
Speaker 1
Just from the switch. I'm connecting. It's actually the switch is going through the, what you call the link, the link says, the other link says once, but, but I had to unplug it unfortunately. Is it okay to unplug it to, move, I'm going to move this around somewhere. I need to unplug it and move this, I need to unplug it and move to different locations so that we can connect to the internet. Well, it isn't the same one, but I just, I just have some work going on on that one. I cannot unplug the internet. So, what I'm saying is I'm going to plug it. I will plug it to the internet. I just, I need to go to the different room to plug to the internet, but it is coming from the links of switch. There is only current linus set up.[silence]
30:00
Speaker 2
Um, so what do you mean? Sure, like right now it's also this one sure will be set up on a different location. Okay Okay
30:00
Speaker 1
Telephone <start_of_audio> [silence] sure. But I'll be coming from the linux mesh. I'm going to just connect the internet. But but you see this is the ethernet back fall. everything is ethernet cable there. Yeah, I'm going to connect to that one. That's what I'm saying. but I had unplugged it for a minute. Is it okay? [silence] if you want to repeat it again. But I just chat because I just want to forward it. [silence] all right. [silence]
31:00
Speaker 2
Okay, you may try to connect that. Yes. [silence]
31:00
Speaker 1
Okay I plugin to the internet now I have a solid blue well it was solid now it went off now now I got the purple now I have blinking purple and then purple to like like slightly blue it's going to purple to blue now it's now it's blinking blue should I yeah now it's blinking blue I think it's solid now it's solid now just saw it's blue right now mm-hmm Thank you. [silence]
32:00
Speaker 2
Is it now solid or still blinking? [silence] It's solid blue. Because actually sir, this router that you have. This is a plug and play set-up. Like if you're going to connect it to your modem, it'll automatically like set-up.
33:00
Speaker 1
No, well, then I plugged into the modem, when I removed the Linksys off, I didn't have any confusion. I I I spent a lot of time on it. So I removed all the Linksys ones. You know, I unplugged everything, Linksys, the other other mesh network. I have two internet connections, right? So but I I don't want it to get confused. So what I did was I just removed the old ones and uh uh I I, I, I no, no, no, that's something I did in the weekend. I'm saying not right now. So then I plugged it. I plugged in I plugged uh uh this one to that one. I'm still getting solid blue. But when I go to 192.168.1.1, it's not catching it. There's no IP address. Then I I plugged the internet cable directly from this and tried to get the router IP address. I cannot, I cannot go to setup mode. And the and it's not even broadcasting any Wi-Fi. There's no Like one Link.
34:00
Speaker 2
Okay, but right now, um, I'm
34:00
Speaker 1
[silence] with uh with uh Sira always or anything like this is mine broadcasting. the Wi-Fi at all. like I'm not seeing it. [silence] but, you know, I should be able to be set up, right? it is sort of blue, but I don't I doesn't not broadcasting, like which which network can connect to to to set this up? [silence] I I'm on I'm on the computer, but it's not. [silence] I should I check. [silence] and I I I have Wi-Fi connected and I have I have the my other other links is are showing up, not this one. that that that that that that none of the network name shows the links is they all like different name, the local names.
35:00
Speaker 2
But, right now it's all solid blue, right? Okay, let's try this again. Around your computer. Let me check on your wi-fi. On your wi-fi right now. Can you see anything like network? What are the names that you can detect there?
35:00
Speaker 1
Do you want to log? Do you want to check my screen? Nothing. Nothing. Nothing. I do not have Windows, but I have a Chromebook if you want. All right. Yeah, I only got MacBooks and I got the Chromebook if you want to bring and check it.
36:00
Speaker 2
There's no like, um, like Velop setup or Linksys setup. You only have like a Mac computer, sir. Do you have Windows computer? Right now, the light is like solid blue, correct?
36:00
Speaker 1
You think Windows is better? I may have Windows laptop, but I don't have any charge on it. I can bring it and charge it and check. It has Windows 10 or 11, I don't know. But it has Windows 10, maybe. Yeah. Yeah, I have the I got the Windows uh laptop. I'm going to plug it in and see. But I need to charge it. So, just give me a couple of minutes, okay? [silence] Yes, it is plug and play. I understood all that. I understood all the basics. Here I was trying to go to the settings and try to get the router. The router is not giving the internet because of the internet. IP address. That's the problem. The router is not broadcasting the IP address. it's brand new. It is brand new. I've opened sealed. It was, it has a plastic seal, everything on it. it says new. It says new. I bought it new. They had a lot of used ones but I bought the new one. It was sealed. The brown box outside was sealed, the inside was sealed. Everything had a plastic wrap.
37:00
Speaker 2
when you bought it on eBay, it's not brand new, it's used, right? But on the description on eBay, like, it says,
38:00
Speaker 1
I'm trying to charge my laptop. Please. Do you think Windows is better? Okay. That's my – I just started to charge my laptop. Like I said, because I don't – No. No. It has a sticker on it. There's a sticker, but it has a serial number and everything but no Wi-Fi information. And I looked at it. They said you need to find if it, if it's normal link says valid to do Wi-Fi name.
39:00
Speaker 2
Yeah. It's good, Windows Mac is also good, but it's much easier to navigate with Windows. But at the bottom, at the bottom of, at the bottom of your router right now, the one that we're troubleshooting, there's no information about the Wi-Fi settings.
39:00
Speaker 1
Network Society with Linksys serial number four digits or five digits. And apparently it was not broadcast anything. There's no Lion Systems at all. Okay. Um. I logged into my windows. Um float Windows. Let me tell you which system in windows system information. This is. This is not that very well. This is about five years uh, this is Windows 10. No, Windows 11 Home. Sorry. Windows 11, not Windows 10. Still charging. Oh, it went shut down on me. One secor. It's Windows uh, what did I say? Windows 11 Home. [silence]
40:00
Speaker 2
This computer is Windows 10 or Windows 11?
40:00
Speaker 1
It's about four, five years ago. Not two words. I changed my laptop every two years. So my laptop, my MacBook is latest, but not this. Again, this is Windows 11 Home. Okay. So, let me go to the Wi-Fi. Yeah, a bunch of pop-ups. Yeah, I don't need this. This is Wi-Fi. Let me go to the Wi-Fi here. Wi-Fi is turned off. Let me turn back on. So, I turned the Wi-Fi back on and let me see. It's connected to my home Wi-Fi, but I'm trying to find... Should I go to hidden networks and find something? Is it hidden? It connects to...
41:00
Speaker 2
Okay. I'm not sure. You just see there what's the network name that has been detected right now.
41:00
Speaker 1
Connected to my, my, you just got connected to my local one. You know, not the. That is my home network. I have some office work going on. That's why I unconnected the modem. It's all, it's all, it's all my home network. Nothing. No, no bell up. No. Well, I found some, some I never saw. Like, I don't know if they are there before. Maybe it's my, it's my neighbors, you know? Someone around me, but they are some showing up, but I have no idea if it is links as about that. But I don't see anything with the name well up. I or the.
42:00
Speaker 2
So all of these networks that you've detected that is Hur right now is doesn't really show any the only thing that it showed is just their existing network new no name there's no like name that you can identify but, what is the signal strength is it 1 is it low Hey, I'm gonna turn off your Linksys. I'm Okay. Okay. currently observe the name on the on the wireless that has been detected. currently turn off your Linksys. sir. turn off the Linksys router, the MX300. gateway or 300. turn it off.
42:00
Speaker 1
okay alright so I'm just taking a picture of the networks I've found and now I just took a picture of them so I'm gonna unplug it unplug the router right okay and click the power button now. Let me. Now I see the same ones. Let me double check. Okay. give me one second okay. Let's see. surrender master spectrum setup yeah, I still see them. I'm gonna turn the Wi-Fi off and turn it back on on my laptop okay. because sometimes they get they get stuck.
44:00
Speaker 2
just turn off the router just unplug the power cord then go back to your laptop then check if there's changes on the network okay
44:00
Speaker 1
The old ones. Yep. I still see the same ones. So, none of these is, this one. So, the problem is, I wanted to go. No, I I didn't see any. I'm just, I just plugged it back in. Okay. Now I have the purple light. But, uh, the the purple doesn't last long and it goes to the blue.
45:00
Speaker 2
Can you turn on the length? OK. Can you turn off? Press plug it back. Then let's wait for like, a minute or two. Then we'll try to do a reset again. Sir, this time much longer. You will be because this one is, um, like automatically, once it detects its connection, it will automatically
45:00
Speaker 1
I'm okay with that, but how do I set up this is not giving any DNS out. That's our router IP address for the setup. Even I plugged in directly from the router Ethernet cable to my laptop. Still, I'm able to find the device, but I cannot find the router IP address. It's not getting self-assigned. And I even assigned manually. I did a manual assign and I did all that, I still no luck. I've pretty much tried everything. Let me go try. But no, you're done with. Yes, the router is in solid blue, man. [silence]
46:00
Speaker 2
can you set up the router? [silence] the router when has it solid blue? okay this time so then we uh press and hold the
46:00
Speaker 1
okay I'll let you know man okay I'm trying to hold it it's hard okay it started holding it now it's blinking red can you hear me ma'am okay it's blinking red like I said I started holding it now it's blinking red [silence]
47:00
Speaker 2
the reset button this time it will be 30 seconds. Let me know if you're now holding the reset button so that I can set my timer. [silence] Yes. All right. Release the reset button now, release the reset button now. Release the reset button
47:00
Speaker 1
okay now I have the purple now I got the blue again now it's blinking blue it's blinking blue no ma'am no links okay I'm thinking it's hidden network or somewhere some some the reason they didn't give it is when you type okay the
48:00
Speaker 2
Okay. Let's just wait. Okay. Try to check on your laptop if it detects now the links. Okay. Okay there. Can I place you on hold for just three to five minutes? I'm just going to verify this. Just stay on the line. I'll be back. Okay.
48:00
Speaker 2
Okay, the sender line, okay? All right. The sender line, let me just verify this. Thank you. [silence]
49:00
Speaker 1
Yes, I have a adataper.I can use it. Yes.
54:00
Speaker 2
Hello sir, thank you for patiently waiting. I'm so sorry for that hold. This your Windows computer sir has a an Ethernet port. Okay. Can we hard connect this computer to one of the Eimena port of your MX-4000? By the way sir, the power adapter that you're using this, is it the exact power adapter like did you check the specs? If you
54:00
Speaker 1
Let me check it. I don't like it though. Is it that I could answer it like that? Yeah. It is it is same AM it is 12 volts, 3 amps, 12 volts, 3 amp or good same exact thing. Yes, it doesn't it doesn't match exactly. Okay. Okay.
55:00
Speaker 2
It is the same on the required power of the router. Yes, it's OK. Check the power specs at the bottom of the router on the sticker and make sure the power adapter show the same. That is the exam. OK. So we are good. Please turn on the computer. I'm sorry, not the computer, but the router. Turn it on. And then after that, track the... hey, let's wait for a minute or two to [silence].
55:00
Speaker 1
That's funny, like, SNES... Okay, now it's turned off. As soon as I plugged it in, it was still on. Now it's turned purple. Now it's blinking purple. Okay, I'm going to unplug the internet cable in the meantime. I'm going to plug the internet cable in. I'm going to turn the Wi-Fi off, right? I just turned the Wi-Fi off on the laptop on the Windows laptop. Mm-hmm. Okay, but where should I connect the Ethernet cable to which port on the router? Okay. Sorry, what did you just say? Any of the Okay, the fourth port is the internet one. The third one says hello on it. I have no idea what that doesn't mean. But the one and two is the... [silence]
56:00
Speaker 2
[silence] wait for the light to turn solid blue. [silence] okay. Yes. Turn off the Wi-Fi and connect an ethernet cable. [silence] um sure any of the back port yes. uh any of the ethernet port.
56:00
Speaker 1
One that usually outputs are, um, yeah, so I connected to number two. Because that's usually the output. So I connected to that [silence] the light is solid blue. It is solid blue. [silence] So what should I do now? Okay. Maybe config. Okay. Okay. Yes, I did. [silence] [silence]
57:00
Speaker 2
The light, is it solid or is it still blinking? Okay. All right. Can you open the command prompt, sir? When you open the command prompt, uh please do IP config.
57:00
Speaker 1
yes mom I did that [silence] Internet adapter ethernet 6 has a local IPv6 address accurate as a big number and IPv4 address is 169.254.150.272. and neighborhood mask is 255.255.155.172.
58:00
Speaker 2
okay, then, um, track, sir. What is the, um, Ethernet adapter, was the information there? Again, one, 69, hold on, sir, 169. Okay, can we, um, said static IP on this computer, sir, can you right click again.
58:00
Speaker 1
Okay. Let me go. Yeah. Let me go to the internet settings. Give me one second. I think I know what you meant. I was on with uh, when you said uh, me. Thank you. I I went to the network connections. Give me one second. I think that's where it is. And there is Ethernet six, right? Is that what you want to go? Internet. I only see, okay. In the bottom, [silence]
59:00
Speaker 1
Dy no, it's not the port, you may. I went to the network and internet. That's easy. And network and internet, uh, so it says, yeah, not connected to internet and there's, uh, only Ethernet, there's no internet, there's no one like on internet. Six, it's got, it's gotta be on six. There's only one icon. And there's a private please. okay, click down the Ethernet. Oh, there's only one Ethernet. Actually, I'm sorry. Yeah. Um, so, uh, and uh, there is, there is authentication settings. IPSAM and edit. Yes, there you one on DHCP center set up right down.
60:00
Speaker 2
okay, order, how about this? Um, like just go down to, um, yes, okay? Cannalate handling it, and then write and then click on, click it, click on i d net, and then select on edit ip assignment. Yes, yes, you edit a sip assignment, look for ip assignment, click on edit.
60:00
Speaker 1
OK V4 versus IP IPV4 right wanna IPV4 or V6 OK and for the IP address with which number the one the one on the comment form mm-hmm mm-hmm are 1.10 OK OK OK what about sub Daten mask No it did not I clicked on sub Daten mass OK mm-hmm mm-hmm OK that's what I did yesterday
61:00
Speaker 2
Manually select to manual and then you tap this, number is 192.168.1. Yes, R4, yes, R4, 192.168.1.10. Yes, 192.168.1.10. And then on this, subnet mask, just click on the subnet mask, it will automatically assign numbers. Or just type 255, now you type 255.255.255.0.
61:00
Speaker 1
Okay. There's a gateway. Okay. And the preferred DNS, it says off. And DNS for HTTPS is off. Okay, everything else is. And it's asking preferred DNS is is required to configure the gateway. Now, the preferred DNS is now in I'm talking about IPv4 settings.
62:00
Speaker 2
yes the gateway just type in there one nine two dot one six eight dot one dot one I'm no just leave the preferred DNS uh... just leave it blank and then just click on okay no yes just leave it sir only the I P switch yes just leave the recovery the D and asset to automatic sir not manual and
62:00
Speaker 1
UHV4 command have a preferred DNS and I cannot leave it empty. No, no, no, it's just something we have to type. Okay. What is the 199. 168, one zero one, right? Okay. So I'm going to hit server. Yeah, it is there, no? So should I go to browser and try? Mm-hmm. Mm-hmm.
63:00
Speaker 2
Yes sir. Yes. Do you have the option to set to prefer DNS to automatic or DHCP? Or just the DNS. Or just same thing with the default gateway, sir? Yes. Yes. Okay. Not yet, sir. On your computer right now, can I go back to the black screen? Can I go back to the black screen? When you go back to the black screen.
63:00
Speaker 1
Yes, it is a reflector. Default gateway is 192.168 1.1. Uh, before it was blank. Uh, and the subnet mask is because showing: yeah. Yes, everything is showing like what we assigned. [silence] Okay. Yeah. Okay.
64:00
Speaker 1
It says pinging with 32 bytes of data. Uh and it's request timed out. It says destination host unreachable. Yeah destination host unreachable. Mhm. Mhm. That's what it did it did. Yes. I I got the request time out reply from 192.168.1.0 equal to 1.0. This channel and host unreachable. And I got request time out. So it says sent four packets, received one, lost three. [silence] [silence] [silence]
65:00
Speaker 2
request timeout. again, that's ping space it's ping 192.168.1.1 right? Hold on there. Let me just. be holding for moments here let me just try to do this i still request time out right okay I'll turn it for a moment
65:00
Speaker 2
Okay, um, sir, we'll do a recovery reset. We're gonna start this on your router. Okay. Kindly, um, unplug the power cord of the router and then wait for two seconds, then plug it back.
69:00
Speaker 1
10 seconds okay 10 okay I'm going to charge it 2 seconds okay 1 2 done as I plug it back open then that's one It's been eight OK, I'll plug it back Then I turn it off no I'm fine get that when I unplugged it Okay, I'm done I plugged it
70:00
Speaker 2
and then unplug wait for two seconds then plug it back yes then plug it back okay plug it back yes and wait for 5 seconds again then unplug the power cord okay and then wait for two after you unplug wait for two seconds then plug it back and then after five seconds um unplug again okay then wait for another two seconds then unplug it again and wait for five seconds.
70:00
Speaker 1
All right. But for the... Okay. One, two, two seconds plug. Okay. it's other way. I was doing other way. So, tell me, tell me one more time actually. So, so when you plugged in, plug it back for two seconds or plug it back for five seconds? That's what I was doing it. That's what I was doing that. How how many times I should do it like that? [silence]
71:00
Speaker 2
Then if you plug in, unplug again after two seconds, then five seconds, plug it back, okay, here's the thing, unplug the power cord, wait for two seconds, plug it back, once it's plugged in, count five seconds and then unplug it again, once unplugged, wait for another two seconds, then plug it back, and then wait four times. [silence]
71:00
Speaker 1
Okay, I think we did, I think we did, I think we did four times. It, it went to purple, now it's into blue. It's kind of, it's blinking blue now, I think it's stabilized. Okay. Okay. It says pinging request timed out. I have to see. Okay, let me see. I can check on my phone. You stop computer.
72:00
Speaker 2
Forsets four times? Yes. Okay. So what's the light right now? It's still blue. Solid blue. Mm-hmm. All right. Go back to the black screen. Then kindly ping again 192.168.1.1. Okay. And then kindly turn on the Wi-Fi of this computer, sir. Can you check if you can see their links? Mm-hmm.
72:00
Speaker 1
no link says that's fine, I think we I'm actually too much time okay okayMm-hmm. yeah
73:00
Speaker 2
Okay. So it seems like the router is not broadcasting any network sir. And as well as it's not, it's possible it's a hardware issue. And we did already a recovery reset and in fact we did a, a normal reset twice. But still the same, it did not broadcast the default network. And even after the recovery reset that should work. But still it's the same, that means it could be that this is already a hardware faulty. With this ones through, we recommended to return this one back to eBay to the seller that you were you bought it. The we just bought it for a couple of days ago. Because Linksys can
73:00
Speaker 1
[silence] You can translate. The problem is I have two devices. Both are acting the same. You know, I only opened two out of four and both are the same issue. Yes, so don't I thought maybe there's something you bring wrong, but no, two two of them. I I did not open. I did not open. I did not open another two. I only opened two of them. I did not open them because I got tired of it when they're still not working. I stopped. Then I called you.
74:00
Speaker 2
or you the one who's replacing it, since this one is bought on eBay and you just got it for just a couple of days. So return this one to them and inform them that you already called links has been done with the troubleshooting and found out that the device is not working properly, okay? All right. Yeah. So, let, let, let me verify this. You bought four and then three of them acting the same way. Two, two of them, but. Okay. You can inform them, sorry, you call them and, um, inform them that two of,
74:00
Speaker 1
And I, I, I didn't try the, I didn't try the other ones, but I'm just saying, like, looks like this is a waste of time. Okay, sounds good, ma'am. Thank you. Okay, I, I, I did, I did turn it on just now. I'm just turning it on. Uh, it's connected to my old one. Nothing new. I didn't find, I don't find anything new, ma'am. Yeah, now I'm getting a response back, but, but, but I believe it's from the Wi-Fi connector too.
75:00
Speaker 2
The apps that you bought, um, is um, not working because Let me try to turn it on, sir. We make try to turn on the devices, if still listen, it won't detect a broadcast any network. Then possibly, um, there's also, um, not working because even though it's unsecured, um, not yet set up, it should like broadcast the network. Okay? Mhm. Mhm.
75:00
Speaker 1
You know? It's a different one. Yeah, different name. Yeah, I did all that. All right. I did static yesterday. I did all that. It's still not working. I never had this issue before. It's the first time. So these are kind of strange. I mean, I was thinking I'm doing something wrong. So, but looks like it's just the others are bad. Strange. They're brand new. I did.
76:00
Speaker 2
Yeah, it's connected to a different name right? It's connected, it reconnects to your um... But one thing we need to show on the Wi-Fi, it will uh, if it broadcasts a um new network, uh the network from the router. But seems it's still the same. And then using wired connection, it did not uh we already set static on the computer, but still the same. It did not uh it's not pingable, it's not communicating.
76:00
Speaker 1
Right. That's fine, man. That's fine. This is brand new. The one I bought is brand new. That's why. It was, I know. Yeah. The description says brand new. Yeah, I'll just send it back to them. Sounds good, ma'am. Thanks for the help. No problem. Thank you. Bye. Bye.
77:00
Speaker 2
x-ray for technically broadcasts the default Wi-Fi OK but based on your experience it did not detect so I would recommend sure to unlike contact the seller of this one because I'm actually sure as far as I know when it comes into eBay most devices there that have been sold are all like used but you can um ask you can um um you can return this one back to them mmhmm okay all right you're welcome and thank you also for patiently cooperating with the troubleshooting okay you're welcome so thank you for calling linksys this is carla bye for now.
77:00