V2 Rubric Detail — 536bf648-7c83-11f1-b…

Mm-hmm. Mm-hmm. Um, and first, um,

The serial number of the Linksys router, check at the bottom. It's... the bottom of the Linksys router, there's a product label sticker and the serial number is indicated there. Sure.

All right, thank you ma'am. The serial number, I'll say it again, 20J for John, 20M for Mike, 3C for Charlie, A for Apple, 75995. Is that correct? Alright. So the model number.

number of your links is product is WHW03. I believe you have three of this. All right. I'll create first the record for you, ma'am. May I have your name? Edna E da na. And your last name is C O N L-E-U-I Conley. All right, Edna Conley. Thank you. What about your email address, Edna?

So it's Edna underscore P for Peter Conley, Edna Conley at Yahoo dot com. You mentioned your internet provider was Spectrum and and you are sure that there is no internet outage, your internet connection is good. All right. All right. So we'll just have to do a reconfiguration on your Linksys product because [silence]

you mentioned that you got a new modem from spectrum right yes but since it's new but since it's new so your linksys product was set up previously to your old uh [sound of person's breathing] uh yeah old one so we have to do our configuration again to your linksys product so I'm gonna ask you to bring the other two linksys product near your main node or parent node they need to be powered on so they need to be plugged into a power outlet so that we'll know what's the color of their light yes

Yeah. You need to bring them to next to your parents' home. Mm-hmm. [silence]

All right, uh let's check first on your parent node, the one that's connected to your spectrum, uh can you tell me what's the color of its light? Solid red.

so I need you to reset the parent node. Press the reset button, press and hold. Once you notice that, yeah, the parent node, press and hold the reset button, press and hold. Once you notice the light goes off, you can let go, or release. Yes, we can still set it up without internet connection, but its light will not turn solid blue or green. You already pressed the reset button. Now, to confirm that it was properly reset, you need to...

Okay, check at the bottom of your parent node. On the product label sticker, there's a Wi-Fi name there. Okay. Take note of that Wi-Fi name. So what's the Wi-Fi name there? Is it develop Setup or something like that or LundExpr. Okay, all right. I need you to check on your phone or go to your phone settings. Wi-Fi. On your phone's Wi-Fi settings. Look at the lights of available Wi-Fi network names. Check if the Wi-Fi name of your apparen't [silence]

what that means. So it means your parent node was not properly reset, so we need to reset it? Press and hold.

Press and hold the reset button. And once you see the light goes off, then that's the time you release holding the reset button. [silence] So you just need to press and keep holding on the reset button. You will only let go once the light is off, okay? [silence] Once the light goes off, once you don't see any more lights. Because when you press and hold the reset button, it will flash bright red. It will pulse, and then flash bright red again until its light will turn off, that's the time you let go.

No. You have tocheck once the light goes off, then let go. Let go. Okay. No, just wait for it to start to stay solid. But it's still [silence]

starting up, we we've reset your parent node, so it's still booting up, starting up. You have to know that it's resetting its a setting. It's going, reverting back to its default settings, so it may take a while. Okay, let's do a reset also. While waiting for your parent nodes light to stay solid, let's reset your other two nodes. Just like what you did, press and hold the reset button. The light will flash bright red and then it will flash bright red again until the light goes off and then that's the time you let go.

So once it go on. Okay, uh, I need you to check on your phone again, uh, turn off the Wi-Fi on your phone on your phone and then turn it back on and check on the list of available network if the parent node's Wi-Fi name is broadcast. [silence]

Okay, that's good. It means your parent mode was properly reset. Now, we're going to use the five-press method to set up your parent node. But before that, let's wait for your two child nodes to have a stabilized or a solid light. Okay? Okay. The one that has a solid, the one that has a solid red, I need you to check at the bottom of that. Its Wi-Fi name, and just like what you did, go check on your phone, list of available, and see if the Wi-Fi name is also being broadcast.

okay. so it means they have a solid red light in all their names have been broadcast on your phone's Wi-Fi network. Is that correct? Right? So we're going to use now the 5 press method on your parent node. Uh, it's the quickest way to set up your node. So, only your parent not press the reset button five times. Yes, the parent yes, the reset button. Press it five times. And then let go.

Let's go. So let's just wait. Your parent node slide should start blinking. Okay. So let's just wait. Let's just wait for your parent node slide to start blinking. Your child node slides should also start blinking. Okay, we'll just have to wait because we have to get a solid light on your parent node. Once your parent node has a solid blue light, then your child nodes will also start to blink. Yeah, because your parent node is still configuring itself. Once it's done configuring itself, then your child nodes will follow, okay?

Okay, that's good. Okay, that's fine. Yeah. Oh, your parent node is adding your two child nodes one at a time. So we just have to wait patiently. So it's already good that your parent node turned solid blue, which means it it was successfully configured. It's already connected and online.

[KEEP_UNCERTAIN] And one of the child node is blinking. It means it was detected by your parent node, so it will also start configuring itself. Once it turns solid blue, it means it's already added to your parent node. [silence] By the way, you can already connect your phone now to the Wi-Fi name of your parent node. The Wi-Fi name of your parent node, okay? Remember, there are three Wi-Fi names, so you select the Wi-Fi name of your parent node. Yeah, connect to that because your parent node is already connected and online. So connect to that. [silence] And the Wi-Fi password is your parent node password. [silence] So if you already [silence] already connected to that, so just open your browser and type NASApp that's ang, N-A-S-H-A-P-P dot com and it will appear to your page. [silence] When will appear to your page or blank webpage, [silence] click the network there and [silence] just activate your Wi-Fi. [silence] The first is the Wi-Fi and router, okay? Just click that. [silence] When the found already Wi-Fi, it means the Internet is ready already and [silence] ready to access on the internet. [silence] I will back to you when I got a solid blue color in your T-link router. [silence] All right? [silence] Thank you. [silence] I will you can just exit this call. [silence] Thank you. [silence] [cell phone chimes] and 0 0 messages.

MM-hmm. Did you type the password? Did you type the password before on that? Okay. No. No, no, we cannot change the password because your two nodes are still being added.

[silence] The child no usually they turn, actually all your nodes parent or child or they will turn solid blue or turn solid green, whatever it is. So long as it's not red, uh it means they're connected. So it could be blue, it could be green because there are different plight behavior of the nodes. Okay, so that's fine. So one of your child node is already added to your parent node. It's already connected and online. So let's just wait for the other child node that's blinking. Hopefully it will turn solid blue or solid green. And by the way, and now I.

Need you to turn off the Wi-Fi on your phone. Yes, turn off the Wi-Fi and then turn it back on. And do you still see the three default Wi-Fi name of your Linksys node? Yes. Because the one is the Wi-Fi name of your child nodes, which is now added to your parent nodes. So you will not see that. Okay. Right. So it will only remain uh, you will only see one Wi-Fi name there, and that is the default Wi-Fi name of your parent nodes.

So you connect to that, is it asking for password or not? How do you know it's connected or secured? Is there a check mark or something that indicates connectivity? So it means it's connected since it has a check mark? Try to open a website like YouTube to confirm if you have internet. Yeah, your phone, because it's your phone that is connected. Okay, that's good. So it means we have successfully configured your three linksys nodes. They are all connected and online. So you can now access your internet. Now, you mentioned about editing your Wi-Fi name. To edit your Wi-Fi name,

you can you no you [silence] sorry you go first so do you want to change your Wi-Fi name to its previous

What was the wifi name? of your previous when you set it up? [silence] What was your wifi name? [silence] All right. [silence] so you can edit your wifi name through logging into your router's default IP address. the one you mentioned, 192.168 or if you have the Linksys app on your phone, if you have already the app on your phone, you can also edit your wifi name there. [silence] On your phone? Can you check on your phone if you have a Linksys app? [silence] Allowed? [silence] Allowed? [silence] you said you have the Linksys app on your phone? [silence] did you sign into your account? [silence] there's an option on there that says network name. [silence] it's where you can edit your wifi name. [silence] if you don't have the app, you said it's communicating through your previous, so the next process is to log into the default password or your router's default IP address. the one you mentioned earlier, 192.168 [silence] would you know your device's password or do you want me to assist you through logging into the spoke WiFi? [silence] uh let's go to the alternative solution. I'll just help you once you get the app for Linksys or maybe you can search in the app store where you can locate the Linksys app. [silence] Okay. Bye. [silence]

Click next. Because you've already done that. Click next. Okay. Okay, that's, that's the time. You can create your Wi-Fi name Spark in it, you can use that. And the Wi-Fi password also. So, you can use the previous Wi-Fi name and password you created before.

Yes, continue. login. Is it asking? There is a router password. Is it asking for a router password? You can choose the email or the router.

Okay. Yeah, skip. You can skip that. Okay. Now, you create a router password because that's the password you're going to use when you log in to your Linksys app, the application software. Okay, so just create at least ten characters composed of numbers and letters and a special character. No, because it should be case-sensitive. So, do not use, if you are already Transferring the printer

Already use letter A, then do not use it again. So it should be only one time. The same with numbers. [silence] Yeah, the link's is up and also to the web browser, the 192. You can also use that past that router password. [silence] It's not it's not your Wi-Fi password, it's a router password, okay? Uh-huh. [silence] Ten characters with letters and numbers and a special character and nothing should be repeated.

One letter should be capital. You can't use the same letter or the only one time. Yeah. [silence]

Only one letter should be capital. The other letters could be small letters. And the letters and numbers and characters should not be repeated only one time. So once you create a router password, proceed.

All right. So let's just wait while the app is configuring your network. [silence] [silence] I'm located in the Philippines. Mhm. I am a Filipina.

Six months. hmm why yeah what does the app say yeah click next oh

Okay, just click fix. Okay. Okay, now uh, since your Sparkmanet is now configured, you need to go back to your phone settings and connect to your Wi-Fi name, Sparkmanet. Okay, that's good. So, since your phone is already connected to your WiFi name, Sparkmanet, then proceed with the app because the app will have to lead you to the dashboard. So, on the dashboard, you will see the settings and your router, which is it's connected and online.

And how many nodes or devices are connected? All right, so, all right, so your nodes are successfully configured, and the setup is completed, so no other concern, everything's good. Uh, go back to the dashboard and see how many nodes do you see are online?

the two are offline? So since it's showing on the app, it means your two nodes are already added. It's just that they're showing offline because your two node light are blinking, right light now, right? So you just have to wait for the light to go back to a solid blue or solid green because your two nodes was temporarily lost its connection. But you don't, if the light turns, yes, go on. All right, so they were back online. [silence]

Yeah, if you go back. Yeah. The app might take a while to load the information, but you don't have to worry since your two nodes are showing solid green light. It means they're back online. So, you can relocate your two child nodes to where you originally placed them before. Mhm. Yeah, they're already set. Once you plug them back in, just make sure to wait patiently for their lights to go back to a solid green. You don't have to do anything. Just wait patiently, okay? Because they're already added to your mesh system, okay? Mhm. Sure.

Yes. Yes. Yes, that's normal because once there is an internet outage, internet service interruption, your router or parent node will be disconnected. But you just have to power cycle once uh your internet service is back online. You just have to do power cycling. A power cycle means you just have to unplug their power adapter from the power outlet. Uh not just your parent node, but your spectrum modem. Wait for 30 seconds, and then plug it back in, and then just wait for the light to turn back to a solid blue or solid green. Now, if it's still, yeah, if it still doesn't turn

[silence] Solid blue or green, it turned solid red and it means that your router totally disconnected from your spectrum modem. So you will have to set it up again. And to set it up again, you will do the same steps we did. You have to set again, reset your three nodes and use the 5press method or you can use the Linksys app to set up a new Wi-Fi network. Okay? [silence] Yes, I can send you I can send you an instruction guidelines on how to set up your router using the 5press method, using the app or using the web browser the 192. Okay? So that you will have other alternatives. Okay, I will also send you