V2 Rubric Detail — 53e01424-6aef-11f1-9…

Got this one, sir. And don't worry. Rest assured that I can walk you through how to readd this child node to the network. So, however, sir, before we proceed, may I have the serial number of the parent node first? You can found it underneath the device itself, sir. And I assume you are currently with the device, it's correct? That's great. Ahha. Yes, sir. Thank you so much for that, Mercer. So, the serial number of the parent node is 55V for Victor 10 M for Mike, two nine E for Echo 16591. Is that correct?

Thank you so much for confirming. And may I also have the serial number of the main a sorry on the child node. [silence] All right. Thanks so much for that one. And I assume both nodes were provided by Giga Clear, correct? Okay, great. All right, sir. In order for me to create a ticket here, may I have your first and last name? And your first and last name is spelled as M-A-T-T-H-E-W and Thomas as T-H-O-M-A-S.

H-O-M-A-S that correct? And then what about your email address? Thank you so much for that one sir. All right. So, going back to the issue. I assume the child note is still located or placed next to the parent node correct? And the light on the main or parent node is currently showing Solid Blue. All right. So, let's now reset and re-add this child note sir. And again for reset, kindly press and hold the reset button on the child node and do not release it until you see the solid Blue light. Thank you. And kindly take your time. Thank you.

[silence] Yes, sir. So, once you see the solid blue, that's the time that you release the reset button. That's great to know. You may now release the reset button and then after that one, sir, we will just wait for the light on the child node to turn back to solid pink or purple, for that indicates that it is already on setup mode. Thank you. Got it.

Okay, that's great. So let's now re - add this child node using the five - press setup method. So, on the parent or main node, I'll need you to press the reset button five times within five seconds. So, it's like press, release, press, release, press, release, five times. Thank you. Thank you so much for that one. And can you check if the light on the parent node is starting to flash? And what about the child node, sir? All right? And what about the child node? Is it starting to flash now? Okay. That's brilliant. That means that the child is now trying to reconnect to the network. So for now we will observe the light on this child node for 2 to 3 minutes. than

[silence] Ah, hello sir. Is the light still flashing? All right. don't worry there there's still one minute left on the timer so i'm just gonna let you know once the time is

hello, sir, the light on the child node is still showing flashing red. Correct? I see. Uh, for now, sir, kindly reboot or restart the parent node. So for restart, just unplug and replug the power cord from the power outlet. I, you can just unplug and replug it right away. And again, that's for the parent node. Thank you. All right. Thank you so much for that. So, we will wait for the light on the parent node to turn steady green. Turn back to solid blue. and once it gone to solid blue, we will observe again the light on the child node for another two to three minutes, okay? Thank you.

[silence] Has the light on the parent node already gone to solid blue? [silence] All right. [silence] So again, we will wait for the light on this child node for another two to three minutes. [silence] And don't worry, sir. If this workaround does not work, we might need to access the web user interface of the system and then try to add this child node manually. [silence] All right. And I assume you have a computer there that is currently connected to the current node network, correct? [silence]

Mhm. Mhm. That's fine, Sir. Rest assured that the light on the parent will change to solid blue any moment. [silence] That's great to know, sir. So again, we will wait for the light on this child nodes for two to three minutes and hopefully it will turn to solid blue as well.

And by the way, sir, while observing the behavior on the child node. Let me know again the operating system of this computer of yours. Like is it a Mac or Windows? And is it currently wired to the parent node? All right. So, let's try to access the web user interface of the parent node using that computer. So on your computer, kindly open a browser like Chrome or Edge. And then in the. All right. So, in the address bar, like the upper search bar, kindly type in HTTP://myrouter.local. Yes.

So, on the URL, it should be http slash slash my router local and then press enter. Yes, sir. Kindly enter your local router password to log in and just let me know once you are on the web settings page.

All right, that's great. However, we will wait for another minute, just to be sure, okay, that this ch note is already working. Uh-huh. All right, that's brilliant. Sir. So, favers since you mentioned the light on the child already gone to solid blue. Uh, if that's the case, we may, no need to like add this child node manually through the web user interface, which is a good news. So, after a minute, if the light on the child is still showing solid blue. That's the time that you can already unplug and then use it move it it.

back to its designated location? All right. Yes, sir. Uh, hi, sir. is the light on the child still showing solid blue? All right, that's brilliant. Rest assured that you can already unplug and relocate that child node back to its signature location, sir. And don't worry. I'm going to wait for you once this child node has been relocated.

Thank you so much for that, and just to set your expectations, the light on that node will turn to flashing blue. Don't worry, that means that the child is still booting up, okay? Mhm. And after flashing blue, sir, I believe the light on that node will change to flashing red. However, that indicates that the child node is still trying to reconnect to the network. So after a minute or two, rest assure that the light on this child will turn to solid blue, the same as the parent. Mhm. And just to confirm, the light on the child is still showing flashing red, correct? Uh-huh. No worries about that one, sir. And while waiting for the light on the child to turn to solid blue, I'm gonna set your expectations, sir, that regarding the link systems Linksys Smart Wi-Fi remote access, um, the thing is that feature, sir, has already been discontinued. So, and I really do apologize, sir. That means that we can no longer manage your nodes or routers uh using your email address and account. So, however, sir, rest assured that you can still manage this router through the web user service s光, sorry, through the web user interface and through the Linksys app using the router password, okay? All right. So, every time you open the app, sir, uh you need to use

Sure, just write down the password to lock in and remember that you can still manage or see your devices through there. All right. All right. Let's wait for another minute, sir. Just to be sure that everything is working properly now. Uh, all right, so I just confirm, the light on the child is still showing solidly, correct? All right. That should do it, sir. Rest assured that we have successfully reset and reconfigure this child node and thank you so much for your cooperation and patience regarding with this issue.

you're most welcome sir and again sir in we in the future if you need further assistance just feel free to give us a call okay you're most welcome sir and I I assume we are all set or do you need further assistance regarding with your issue got it sir you're most welcome and again thank you so much for calling Lexus you have a great day bye