V2 Rubric Detail — 542144f6-6600-11f1-a…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support options may be available, depending on the issue. I thank you for calling SIS. My name is Raquel and how may I assist you today? Yes.

Thank you. Thank you. Yes, ma'am. They may have their serial number. Okay. All right. Let me make sure I got it correctly. So that 33 2 A, 4 Alpha, 1 0 M for Mary, 2 6 A, 4 Alpha, then 3 0 s for 1. Is that correct? All right. Thank you. And am I on number showing at the bottom? Is it MR 9,000, Mary Romeo?

All right, thank you. See, you have the Linksys WRT 3200 ACM router. And just to verify your concern with this router, it's not getting internet from the modem, right? It's Wi-Fi is not working. Is this correct?

Okay. May I have your email address? Let me check your email address if there's existing record. Alright. Let me check it just for a moment. Okay, it seems that the email has no record, but no worries, I will create one. May I have your phone number? In case we get disconnected or I'll be able to call you back. Hmm. Alright, thank you. And while my system is checking the warranty and support of your Linksys router, the computer that you're trying to use

You used to login into the settings, is it connected to the router using cable or using Wi-Fi? All right, thank you. And just to verify, may I know the URL link that you tried to use to access the settings on that computer? What's the website? Yes. I see. All right. Okay because, um, have let me double check. So none of your devices right now at home is connecting to the Wi-Fi right you were exactly like configuring the Wi-Fi. [silence] all right, that is solid blue light means connected and online but you're having problem with the Wi-Fi signal all right. So for that, Ron, so possible that uh possible workaround is to access its settings and configure the Wi-Fi. And to set your expectation, Ron, going back to the warranty and support of the Linxi S router, it actually ended uh last October 2021. So for our out of warranty devices, if you wish us here over the phone to walk you through access your router settings, configure the Wi-Fi, we have this paid support that will cost $15.00. It's a non-refundable technical support lasting for one hour. If we determine your router is defective or unable to resolve your issue, no refund or replacement will be given. Would you like to avail this paid support for John?

All right, got it. I'm going to get ready with my tools here. I'll hold the line for about one to two minutes and I'll get back to you. Okay. You're most welcome. BYE.

All right. Thank you for waiting on the line. Hello Ron. All right. So I'm going to stop the recording to avoid getting your card details, just for a second. All right. I'm... Okay. All right. Okay. I'm now going to process.

s the pain med may have the first name and last name on the card? Mm-hmm. All right, thank you. And may have the card number? Mm-hmm.

Okay, and how about the month and year for expiration and security code and lastly your billing zipcode. All right. Let me place the order. You're going to receive an email confirmation for this order. Just for a moment.

Alright. So, we're going to open Wi-Fi first on your computer. We're going to show all the available networks. All right. And let's look for a Wi-Fi name that says Linksys 00041 or Linksys Set Up 00041. [silence]

Yes. OK. So it only shows the network. How about Wi-Fi name or Wi-Fi signal coming from your neighbors? Are you seeing the Wi-Fi networks or that available network?

Okay, how about let's connect to your Wi-Fi name, the one that you first mentioned? Yes. And let me know if it asks for asking for a Wi-Fi password. Okay. It asks for a for a Wi-Fi password. Oh, Yes. it asks Oh, No, I don't have the Wi-Fi password. Okay. Okay. It's possible that you have already customized the Wi-Fi password for this connection. Okay. Okay. This option should not require a password. Okay. Okay. Can you check if the Wi-Fi on the device is turned on? Yes. On. And it is connected Chime. Yeah, you're on the on the Wi-Fi. Favorite Wi-Fi, okay. Many Wi-Fi automatically selects based on the signal. Okay.

It's like created your own Wi-Fi password and do you have a smartphone there that is already connected to the same Wi-Fi or not? Do you have a smartphone that is connected to the same Wi-Fi name? Like a smartphone. I see. So it's your cellular data. For the next step Ron since we don't know the Wi-Fi password that you have. We're going to reset your router back to factory settings and we're going to configure back your own Wi-Fi name. No worries. I will walk you through with that process. And for the remove that we will need to locate the reset button on your router usually found at the back of it and have a pen or toothpick ready to press and hold it for about 10 seconds. During the time it's blinking constantly so you will need to wait for around one minute for the router to fully reset as indicated by a stable constant green light. So, for further assistance, you can also use our step-by-step guide at the link below.

Yes.

All right. Thank you. And before we proceed on resetting your router Ron, do you have another phone number in case I Um we get disconnected? Aside from the one that ending with 144. Do you have other phone number in case I can call you back if we get disconnected?

All right, let me make sure, got it correctly, so that it's 6 1 5 8 0 4 0 2 3. Is that correct? All right. Count that. All right, so we'll get started on resetting your router and at the back of the router, okay, that will be. Yes. All right, we're now going to reset your router, so at the back, you will see there the red reset button. So here's how to reset procedure. So what you do, is you will see the little red button at the back of the router. So once you do that, you're just going to press it for 15 seconds. And then you will see that the lights of the router will turn blue. And yellow. Once you see those, that means you reset has done and ready to connect with your phone or your laptop or your computer.

you are going to press and hold the reset button at the back and while you're pressing it, you will need to observe the light on in front, it will show you a blinking red light, light will go off, and once it shows blue, that's the time you release the reset button. Yes, sir. Keep pressing until it shows no light. Once it shows blue, release the reset button. Yes, please.

Keep pressing still, make sure the light goes off. Then once it shows blue, release the reset. Okay. Okay, keep pressing still. Any changes on the light now? Aside from blinking blue. All right, so we'll release now the reset button. Okay. Let's wait for that steady blue to,

I see. So, we're now going to try resetting it. We're going to reset it for 30 seconds. Let me know when you're ready or pressing the reset. I'll have my timer here. Okay. Okay, so it's blinking blue. We'll wait for it to go to a steady solid pink or a purple light. [silence] If it's [silence]. If [silence] it's blinking orange, then [silence]

and while waiting for the color pink or purple, just to make sure run at the back of the linksys router where it says Internet or the yellow port is that where your modem connected using an ethernet cable? That's okay. Uh-huh. Any changes on the light while you're pressing the reset? It's showed okay. Let's wait for another blip and it's froze over to the logo. Oh, I see. Okay. Uh-huh. Yep, pressing okay right now. [silence]

O. Okay, can I release the reset? [silence] At the back of the router where it says internet [silence] or the yellow port, is that where your modem connected using an Ethernet cable, right? [silence] At the back of the Neck says router where youre seeing the yellow port or the internet port, is that where your modem connected using an Ethernet cable? [silence] Madam: [silence] Yeah. The spectrum modem. [silence] Make sure there is a cable [silence] at the back of the links router, the internet port, that's from the modem. [silence] Okay, that's great. [silence]

To the front light. Is it blinking blue still? I see. How about this roll'. Let's try again reset the router. So this time, let's, uh, I'm not going to observe the light, but I'll have my timer here. So start pressing the reset. I'll let you know when to release it. Okay. Keep pressing. Keep pressing. Okay. Keep pressing still.

All right, you may now release the release the reset. Yes, release the reset. And in front, is it blue now? Blinking blue. Okay, so from blinking blue, we will wait for a solid pink or a portal light Okay. No worries. It's currently restarting, so we'll wait for solid pink. And is it blinking blue still? Okay. And just to verify, on this is used to work fine before. [silence]

Is this used to work fine before? And, may I know when the issue started? When was the last time the router's WI-FI is working fine? Mm-hmm. Okay. It will just recently happen. And still blinking blue? All right. It's now ready for setting up. So we're going to set it up using five press. [silence]

Yes. Okay. All right. And after the five breaths, let's observe the light in front, it will start flashing white or flashing pink. OK. All right, so we'll wait for it. We'll give it two minute. We'll wait for a steady solid blue again. All right is it flashing blue still [silence] is it solid red or a[silence]

blinking red. Let's give it one to two minutes more. Solid red means it's unable to get internet from the modem. So, give it some time. I'm actually looking in Philippines. Yeah. Oh, that's great. Oh, that it's not obvious. I've seen solid red means it.

offline. No internet. So what we'll go next try to do next is to perform a boot up sequence. We're going to unplug the router from the power source and unplug your modem, the internet box from the power source and we'll give them two minutes while waiting while it's turned off. Yeah. [silence]

Okay. Then, turn off the power to the modem or the internet box. [silence] All right, and I will let you know when to turn on the devices. We will wait and give them two minutes. all right so time is up. We can now plug in back to the power source. The modem first, your internet

And for your modem, Ron, let's wait for the internet or online indicator in front of it to show a steady solid light. It will go through blinking. Yes. Yes. That is correct. And while waiting, do you have a model number for your modem or a brand name? You may have it please for documentation purposes.

mm, mm, mm, All right, thank you. And let's check the light in front of this modem if it's showing online now, if it has steady light. All right, so we can now plug in back the links to the router to the power source.

All right. It will show a steady solid blue light, right away, but it will blink next, blink blue, then we'll wait for another steady solid blue. We will give it two to three minutes to again. Okay. It's restarting. on. Blinking red. Let's give it one to two minutes more. Blinking red means it's unable to detect the connection.

[silence]

and the Wi fi password, we will use it to for your Wi fi. Yes. The bottom of the router get the default Wi fi name and Wi fi password. You may take a picture of it so that it will be easy to get the information.

alright so you have there at the bottom the default WiFi name get it default WiFi password and recovery key. Those are the information that you will get from the bottom of the router. okay yes yes that's a wifi name. okay good so what we're going to do next is we will connect your computer to that wifi name and if it's asking for a WiFi password you may use the WiFi password at the bottom.

I do not have the Wi-Fi password.

Okay. And can you add us to note the recovery key in case we need that number 5? Take a look of it. recovery key. Yes. All right. Okay, since you already got the information of the wifi, so we'll go back to your computer and we will connect it to your Linksys wi-fi name.

All right. On your computer, let's open Wi-Fi and show the available Wi-Fi networks. [silence]

Okay. So just to make sure you already clicked the Linksys Wi-Fi name, right? You're seeing it on the available network on your computer. Let's scan for available Wi-Fi network on your computer and make sure to click the Linksys Wi-Fi name. It should not, is there a... [ silence ] We're gonna look for some Wi-Fi settings. Okay, now that we're in the Wi-Fi settings, we want to go back up a level. So we're gonna hit the back arrow

All right. Click it and like it. Yes, please. Yes click connect. All right. So that's the password. We take notes. You can enter it there. that's the Wi-Fi password. we've got from the bottom of the router where you had taken down notes earlier. That's the Wi-Fi password. The network security key. Yes. and then click connect. Next, OK. OK. Let's wait for it.

All right. So we're now going to test your connection. Run-- open any website on your computer. Check if you can use and access internet. Test the Wi-Fi. Try opening any website on your computer. [silence] Check if-- yes. Or you can try like speedtest.net or YouTube. You can open YouTube website.

Okay yes and it's opening right the website of YouTube Try any website instead Yes they can Yes and it's showing the search bar for Google right? Okay (laughs) Um can we try

try a different device, like a phone connect to your Linksys Wi-Fi, and we'll also check the internet. Check if the other phone can see the Linksys Wi-Fi and connect to it. She can open Wi-Fi on her phone then make sure that she sees the Linksys Wi-Fi name so that she can select it and connect to it. Okay. Okay. On your, uh your phone, is it an iOS or uh an Android?

All right. So we open Settings on your Android phone. And then go next to connection or network. [silence] OK. And may I know what are your options under Settings? Do you have connection option? All right. Let's select connection option instead. [silence]

Yes. Yes. Yes. And buy the, what's the brand of your Android phone? Is it Samsung? Let me check it here. They have Wi-Fi on that page, Wi-Fi option. Or can you go back to the, uh-huh.

and yes the neck and

All right. And we will test your phone. Try open any apps. We can use Internet. Yes, like test the Internet connection on your phone since it's already connected to your Linksys Wi-Fi. Check if it works. Is that where the message showing with the Wi-Fi connection on your phone?

I see. Try it again. Mm-hmm. Mm-hmm. And is it currently connected to Linksys setup Wi-Fi name? All right. It's connected to the Linksys Wi-Fi. Can you try use the internet on your phone? Use it. Okay.

Okay. Um. Um. Mm-hmm. I I am really sorry for I

Uh-hmm. Let's select links to set up. Can you tap and select the links? Set up Wi-Fi name. Okay.

you may exit on that page and try opening any apps that use internet on your smartphone. Check the internet, like try to play video on YouTube. We're now testing the Wi-Fi connection of your phone. And if the internet is working, then go back to your home screen and open YouTube app if you have one, or if you have social media, you can open it and check if you can access it, which shows internet.

what activity you usually doing on your smartphone that like use internet and try testing that. Okay may try Google. Hm. And you're able to search on google.

All right. Any- like try test searching. Any kind. Let's try if it will load. Uh-huh. Let's see if it go through. All right. All right. That's great. So, we're actually able to set up now the WiFi on your Linels sister's router. It's showing solid blue and you can now connect back your devices if you have other devices to connect to the WiFi. So your WiFi, the WiFi name of your Linels is sister set up and the password is the one you have taken down notes. And they should be able to go online. All right. And I think, [silence]

We think we're all set, Ron. Anything else that I can assist you with, Raquel? You're most welcome and thank you for your patience and cooperation with this. Just once again, Raquel, thank you for calling Linksys and have a wonderful night. You too. That was too. Bye-bye. [silence]