Speaker 1
Good morning. We're trying to, we're trying to log in to the, it lensis app on, on our phone, on a phone. And we can't seem to get it to work with, it says it, it keeps not recognizing the email address. Sorry. Uh, we got it through giga clear. So what was it, what would the model number look like? Sorry. All right, we'll go and have a look at it. Sorry, I'm just going to have a look, have a look on it from router.
00:00
Speaker 2
Welcome to linksther support. To assure quality service. Your call may be monitored. Please remain on the line for assistance. Jay, thank you so much for calling. Agent Josh to going to help you. What's the model number of the router. What's the model number of the router. Okay. So there's a model underneath that. But this, uh, model number underneath. [silence]
00:00
Speaker 1
What sort of number does it look like? Oh, sorry, I got it. Yeah, SPN MX 55. 55 V 10 M 15 E O 1759. Yes. [silence] [KEEP_UNCERTAIN] Yeah. [silence] it. [silence] And we've called you before. [silence] Yes. [silence] Yeah, Gary Christie. [silence] That's Gary Christie and my email is gary christie@333. Sorry. [silence] Yeah, my. [silence] That's C H R I S T I E. [silence] C H R I S T I E. [silence] Yeah, T I E, the end. [silence] T is for Tommy, I is for. [silence] Gary Christie@333.
01:00
Speaker 2
Okay. all right I'll you'd phone number is before is this the first time? okay let me uh check you your phone number is 0 7 8 3 7 7 2 0 7 9 3 okay so we haven't any uh records of you here in our system. So I'll just get one. Can you please provide me your full name? and your email? Your first name is Gary? Your last name is Christie? okay about your email?
02:00
Speaker 1
33@.gmail.com yeah so we're not sure whether or not it's in the account in my name gary christie. 33 at gmail.com. yeah it might be if that doesn't work it'd be in my wife's name which is Christine Christine
03:00
Speaker 2
I just wanted to verify here were you able to log into the my linksys app using the linksys account right before? What email did you use here? The one that you provided me. Okay. Well, just to set your expectations, sir, that the cloud account, I mean, the cloud feature of our linksys device, I mean linksys of linksys is no longer. [silence]
03:00
Speaker 1
Okay, :uh: so delete this up. I'm sorry I'm on the wrong phone. Sorry I'm just it words it's on a different phone I'm just going to get the happening. We're just getting to the phone now. Right so on the,
04:00
Speaker 2
the Linksys app hello you could still log in to your router settings but that's going to be to the local login so this time you'll need let us just log in using the router password go back to the main page select manage Wi-Fi your Wi-Fi and then log in and select the router password Okay. What does it say on the app?
04:00
Speaker 1
On the app, we do route of password. right, just try that. Have you reset it? Can we use that? right. yes, I can't, the one I thought was the password doesn't seem to be working. So how do I type in just admin? Does that work?
05:00
Speaker 2
Okay, by default, the router password is admin. I'm sorry. No, I did not. But if you have created a new... I mean, an admin password, then use that. But by default, it's admin. [silence] Yes, try admin first.
05:00
Speaker 1
I got that. And then I just put a new password in.
06:00
Speaker 2
All lower case. Okay. Now let us reset the password then. Yes, click reset password. Then it will ask you for a recovery key which would be located underneath the router, the link this device. Okay. Yes, you create a new password, so this will be your password to get to log into your router setting.
06:00
Speaker 1
Okay. Yeah, done that. That's good. Thank you. What we, I wonder if you might be able to help these further? what we want to try and do is we want to hide our network. So it's not visible. OK, so how do I so how do I do that? Yep. So 192 168 dot 1.2, did you say? Yeah OK, it's come up to that, yep. So, 192.16
07:00
Speaker 2
Well, if that's the case, sir, we will have to you will have to access it using the router, I mean the web browser interface, sir, because that option to turn off the to hide the network, sir, the Wi-Fi wireless network is not available on the app, sir. So you need to access the browser settings. On your computer, sir, okay, on your computer, sir, you open a browser and access the default IP address, which is 192.168.1.1, not 1.1. So it's gonna be 192.168.1.1.
08:00
Speaker 1
Yes, yes. We just want to, so no one can see it. We want to improve our security a bit. So how do I do that from the sculpting wicked out the Wi-Fi handy. Okay. So just put in that password we put in as the new one. It says access root. I love sorry, access. Access root. We just put in that password that we just put on. The new one.
09:00
Speaker 2
You use the router password, use the one that you just created. You said to that you want it to hide the route the wireless, right? The wireless option? It's not like you wanted to turn it off um at all? Okay, yeah, okay, okay. All right, so you can just log in, sir. What you see on the screen right? Okay, click on the two pictures of mobile phone, sir. Hi. Yes, yes. [silence]
09:00
Speaker 1
Yeah, okay, we're there. Yeah, we're now on the screen with four what six- with seven white boxes.
10:00