Speaker 1
Yes, please. That would be great. I'm, I've called several times before and I'm in terrible trouble. Um, so, I've got a, I had a Linksys system, which was working just fine. I then changed my provider and I've now got full fiber. And I cannot get my system to work. So, I've got users, you, I mean, I've been on the phone to you for so long. So I've, you helped me set up a para, and I've got my parents set up. And you, you helped me set up a child, and I've got one child set up, but I need two more children. And my att-
00:00
Speaker 2
welcome to Linksys support. to assure quality service, your call may be monitored. please remain on the line for assistance [silence] hi, thank you for calling Linksys. my name is Ven. and I'll help you today
00:00
Speaker 1
I get them, I get them, so I've got a sort of downstairs. I've got a communications cupboard, if you call, call it that. And I can get them all set up in my communications cupboard. And as soon as I get them to where they're meant to go, they go, you know, the, the color of the, of the light turns a different color and they don't. So I'm in terrible trouble because I've got almost no reception in my house. Oh, well, I've got, okay, so I've got two different sorts. So one sort, my old sort is WHW01. And my new sort is MX620. So I've got one, I've got three Mx620.
01:00
Speaker 2
When you moved the child nodes, I'm sorry, when you didn't move them, what were their lights?
01:00
Speaker 1
I've got... 000s. And I've got one set up as the parent. And I've got one which is working, which is pretty much immediately above the parent. And then the ones which are further away, I set up properly in the, you know, next to the parent. And then as soon as I get them off to their child positions, they lose their proper color. So one is one goes white, and the other one goes turquoise. The the the MX 6200 goes white when I get it set up. The other one goes that the WH 0WH01, goes turquoise. I'm sorry. I'm having problems with both of them.
02:00
Speaker 2
I'm sorry to hear that you're having trouble with the WH 01.
02:00
Speaker 1
You are. and that's. Correct. Yeah. Right. I don't understand what that means, but but but your your previous colleagues have said that I could set both of them up, you know, that they wouldn't, you know, the fact that I had a mixture of of of outputs wouldn't matter. So I can't set up either of them. I've set up one MX6200 working beautifully, but the other two I can't set up. [silence]
03:00
Speaker 2
Nsee? Just to confirm, am I speaking with Sarah Zinn? And your email address is staysins@gmail.com. All right. For your MX6200, a solid white light indicates that it's working. And for your WHW01, a solid teal light indicates it's working. Their differences is an MX6200 is a cognitive mesh while the WHW01 is an intelligent mesh.
03:00
Speaker 1
Oh. I've got to go. Unless why they both I think they both went red. Yeah. Flashing. I don't know why you didn't tell me that because I spoke to you and I specifically asked, could I connect both, you know, could I use because I've got three of the WHW1 and I've got three of the, oh, wait, wait,
04:00
Speaker 2
Before you unplug them, what were their lights when you were having some troubles with them? Was it a flashing or solid red? For your WHW 01, although it will still connect, it's not recommended. The reason is a mixed connection, which is your MX6200 alongside with your WHW01 may cause you some disconnections due to their differences are very big. That's why we only recommend at least try to use to consider just using the MX6200 only.
04:00
Speaker 1
6200 and I need one parent and I need three children. So, I specifically asked whether I could mix the systems and you specifically said, yes, it would be okay. So, I'm a bit disappointed. Yeah. Oh, God. Well, I wish you'd told me that because then I'd have ordered a bigger pack of MX6200 instead of just three. So, I'm really upset about that. But anyway, can you help me set up the. Yeah, I do. Yes.
05:00
Speaker 2
Yes, once again, once again it is fine. However, there's a big difference in terms of how they handle the connection since the w h w 0 1 is a very older model in terms of the mesh, you can consider it it's the earlier versions of the mesh. It's recommended or just a recommendation to not use them anymore when you consider using the mx 6200. All right? So going back to your, I see. So going back to your main concern, you want to make your child node work again.
05:00
Speaker 1
Yeah. Okay, right. Okay. I'm doing that. Now. Okay. Yep, so that is. Okay. Do I need to press reset or anything? It's okay. So I didn't catch your name. What did you say it was? All right. Okay. Got a good name. Right, still flashing.
06:00
Speaker 2
Now move your eb6 to 200 that's currently having the trouble near the parent node and turn it on there now, let's just wait for it to reboot not yet, just let it turn on. Wait for it to finish flashing blue. It's then like the Venn diagram.
06:00
Speaker 1
Who do you work? So you think I would be better, well, it's flashing there. You think I would be better to buy one more of the MX 6200? Very dull.
07:00
Speaker 2
No worries. There's just wait for it, it usually takes around three to five minutes in terms of when it reboots. Mhm. Yes, rather than using your old WHWs, you can consider getting another MX6200. It's a lot more advantageous for you to use the same model and enter your IP.
07:00
Speaker 1
I'm really upset that you didn't tell me that because as I say, I would have bought, you know, it's much cheaper if you buy them in a bigger set and I would have All right, well, let's get this one spilt and then let's see what happens. So it's now flashing red. No.
08:00
Speaker 2
We do apologize. If the previous technician may have not informed you properly, but in terms of your specific question, is it possible to use it either on its own mix or just using the same models? Yes, it can work. There's just pros and cons for it. Now, perform a factory reset on the child node: hold the reset button until the light completely goes out at the top; and once the light goes out at the top, you let go of the reset button.
08:00
Speaker 1
Yep. Okay, that's happened. Yep, that's happened. I'm just writing this down. So it goes blue first, and then when you get to the red flashing, press reset. No, no, it isn't. No, I'm just writing it down. Press reset until light goes out. Okay. Okay, so it's now flashing blue.
09:00
Speaker 2
Now, let's patiently wait until the child node finishes rebooting. Naturally, it will start as a solid blue light and will change to a flashing blue light and then stops at a solid blue light once more, which indicates it's ready to be added again. No, there's no flashing red. When rebooting. Uh huh. I see. Yes. Flashing blue, it's rebooting.
09:00
Speaker 1
Yeah. Yeah. Yeah. Oh, no, no. So what's my name? Sorry What did you say? Oh, my day is very nice. So, very nice and it'll be even nicer if I can get this sorted because I've been at it for days. I've been at it for days and it's driving me a little bit mad. I've been having ever it's okay. So they you know, first of all um I had to wait because I needed to get a an unmanaged switch. I needed to buy the new link this is. So the unmanaged switch came at a different time to the so you're one of your colleagues told me I needed a you know, the reason it wasn't working was I needed an unmanaged switch. [silence]
10:00
Speaker 2
I see. For this model, solid blue means you're ready for setup. How's your day, by the way? I'm sorry, how's your day, by the way? I see. No worries. Or we'll try to make it work. I see. So you've been having some troubles for this specific node for quite a while. Mhm. Mhm.
10:00
Speaker 1
So I've got the unmanaged switch. Okay. So it's now solid. Look. Yes. Oh, yes, I know. Yeah. Okay. Right. Done that. Okay. And the parent is now flashing white. The child node is flashing blue. I
11:00
Speaker 2
I see. Mm-hmm. Perfect. So now that the child node is solved blue and it's near the parent node, right? Go to the parent node and we're going to try to add it in the fastest way possible. It's what we call the five-press method. On the parent node, you're going to press release, wait a second, press release, wait a second, five times on its reset button. Hmm. All right. Also observe if the child node started reacting to it. Ah. All right. Keep an
11:00
Speaker 1
Okay. now it's now flashing white. I don't know. That's what Josh told me to do. So I've got that. I don't know why he's done that. I don't know. I don't know why he told me to do it. I just did it cuz because we couldn't get the system to work. That was with the old one.
12:00
Speaker 2
all right, so if it may change to a flashing white, perfect, wait for four to five minutes until the child node stops flashing, which should end as a solid white light, that means it's working again. All right, going back to the question initially, why did you grab an unmanaged switch? What was the purpose for it? Were you having some problems with your cable?
12:00
Speaker 1
ones. Then I upgraded to the new ones. Then I got has on managed switch which you told me I needed. OK. So the unmanaged switches is connected to the parent. I've got I've got wired. I've got a wired connection. I don't I don't understand that. OK. Yeah, I have a I have a wired connection for all my children.
13:00
Speaker 2
[silence] I see. And where's this unmanaged switch connected to as well? [silence] I see. So the purpose of this unmanaged switch is for wired connection, just in case if you don't have enough ports [silence] Yes. So just in case, so just in case you don't have enough ports. For example, like you have five laptops but those laptops - I'm sorry, those laptops cannot connect to the parent since it only has two, that's where the switch comes in so that you can have multiple ports for it. [silence] It's just for a wired connection. If you don't - if you're having troubles, [silence] Yes. That's the purpose [silence] Yes. Once again, let's
13:00
Speaker 1
Ah, well, I've got loads of sockets, I've got plenty of sockets. Also, don't say I spent money on that unnecessarily too. Oh my God, this is working out very badly. Okay. So, should I leave it? Should I leave it plugged into the parent? The switch. Well, it's plugged into the parents, so there we are. Okay so they're both they're both blinking white.
14:00
Speaker 2
That's the purpose of the unmanaged switch. If you're having some problems with wireless, you want them to be wired instead, but you don't have enough sockets for it, the switch comes in so that you can have multiple devices connected in one device. [silence] You mean, it just really depends on when you need to use this switch, but overall it really does come in handy every now and then. What's the light in the child node? Mm-hmm. You mean the switch? Yes, just leave it plug in there. It's very convenient as well. Perfect. What's the light in your child, Doc?
14:00
Speaker 1
So I've been told previously that I need to do five presses in two seconds. So you're not saying that you you're saying I need to press five times, press second, press second, press second.
15:00
Speaker 2
All right, wait for it to finish blinking white. Yes, it's a one second interval because if you do it with a little longer delay, the five press will not work properly, but instead,
15:00
Speaker 1
okay Right, they're both still. OK Yeah. So OK, well, let's, let's, let's, can add this one first, we start and then see how we get on I'm gonna add as six two zero zero first. So that's what I'd reset. So let's add that and to, when I put it in position
16:00
Speaker 2
It reboots your parent node. All right. Wait for one more minute, we are just going to need to observe if the child node remains the same color. For your WHW01, they cannot be added using the five press method if your parent node is the MX6200. Instead, you need to either use the Linksys app or the web interface through a laptop or a computer to successfully add them. Uh which one your WHW01? Yes.
16:00
Speaker 1
it's still works yeah well that's i mean i've guided it successfully several times and then when i move it back to its position it goes funny again it goes red so should i move it now right now it's solid white okay and i'm gonna hardwire it am i okay all right well i'm moving with you and it will take a little while because it's the other end of the house
17:00
Speaker 2
Yes We've already successfully added it So all that's left to do is just move it back to its original position Is it currently solid white? Right now, is it solid white? All right Go ahead and unplug it Place it back to its spot where it needs to be Don't hard wire it yet Just simply plug it from the power No worries there
17:00