Speaker 1
Okay. Hi, my name is CHS and i I vs 6 to 00. And uh I've been having Wi-Fi speed issues. So I've been through, you know, like a decent amount of diagnosis with my provider. Um plug directly from my modem into my computer. I'm getting gig speed when I plug in directly. And um
00:00
Speaker 2
Welcome to LINKSYS support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. [silence] Thank you for calling LINKSYS. My name is Gerald Cano. Okay. Um.
00:00
Speaker 1
When I go through my router, I'm getting instead of gig speed, I'm getting like 82, 83 megabits. So I've tried to reset my base unit or the base node or the I'm not sure what you call it, but the main node and um, resetting it by just unplugging it, leaving it unplugged for five minutes and then plugging it back in and I'm unable to get it off of just a red light on top of the the the unit. It starts out blue and then it blinks blue off and on for for a half a minute or so and then it goes straight to red. I'm wondering if you might be able to help me.
01:00
Speaker 2
Sure, let me see what I can do with that. Actually, you have a record, so let me check your record right here.
01:00
Speaker 1
Kurz, yeah, the serial number is 58W10M as in Michael 2B D 03322
02:00
Speaker 1
Uh huh. Right now, nothing because I unplugged everything to restart it. Should I go ahead and plug the internet back in? Okay. I have that plugged into the main tower now. It is red. solid red. Yeah. [silence]
03:00
Speaker 2
alright, let's check the physical connection first. At the back of your main tower, there are ports. One of the ports labeled internet. Is that what the cable plugged in right now or in i don't know? Okay, yes, connect the cable back to the internet port on the main tower. What's the light now? still solid blue or I mean turns red right now.
03:00
Speaker 1
turn it off meaning unplug the power from it or turn the switch off on the bottom. Okay. I've done that. I have a solid blue light at the moment. Wow. Okay. Now it's blinking blue. It's off and on blue right now. I have two other nodes and then I have like a baby node that's in the same room just about 15 ft away so that um yeah.
04:00
Speaker 2
okay, I'm going to set a timer now for three minutes and let's see. Oh, by the way, you got three of these, right? Or more than three.
04:00
Speaker 1
I don't know if you call it a baby, I call it a baby because it's way way smaller than the other uh two nodes. That is correct. One of 'em has not been working and now it just went to solid red. Um, one of the nodes hasn't been working, it's been, had a blue uh light on it for um several months. I've tried restarting it multiple times and um finally I just unplugged it. But now the main node, the main tower, it has a solid red light. And now it just went off and then it came back on, it's blinking white and red. [silence]
05:00
Speaker 2
All right, so the main node, then is, oh, I mean, including the main, that's four total, right? Okay. I see.
05:00
Speaker 1
And now it's blinking red. Now it's solid red. It's a Windows computer. OK. OK. I'm unplugging it from my modem right now and running it over to the computer. No, it's, um, UTOPIA is the main provider.
06:00
Speaker 2
Okay. Uh, time again. Okay. You said, you said you have a computer that can be wired directly to the modem. Is that, uh, Windows computer or a Mac? Uh, let's wire that computer back to the unit. Uh, back to the modem and let's test the connection also. You're going to have to get the MAC address. [silence] And your internet provider is Spectrum, right?
06:00
Speaker 1
[silence] Okay, I'm plugged directly into my Windows computer now. And it says, [silence] [silence] identifying, [silence] network is connected. What information are you looking for? [silence] the control panel and I'm in network and internet... [silence] Network and what? Network and... Sharing [silence] Center [silence] There is nothing in here in that there's Ethernet and then there's advanced network settings. And then there's Wi-Fi, but I don't see anything. Yeah. Uh huh. I'm in Ethernet. Uh there's an IP assignment says automatic. DNS server assignment, automatic. And then uh link speed, link IP address.
07:00
Speaker 2
Alright, select that and select network and network and sharing Center. Forgot. Network and sharing Center. Yes. Can you can you click E then net? Yeah, can you click E then net? Let's see. Let's see what details you have there. What do you see?
08:00
Speaker 1
S. IP IPv4 address IPv4 default gateway IPv4 DNS servers. Um, primary DNS suffix DNS suffix search list manufacturer description driver version and physical Mac address. Okay, the physical address is 9C like Charlie, and then colon 6B like Bravo, and then colon 00, colon A2 colon. A2 colon.
09:00
Speaker 2
Okay, I need the physical MAC address, the IPv4 address and IPv4 default gateway, and the link speed. Let's start with the physical address.
09:00
Speaker 1
the default gateway is 69.1 62.2 52.1. the ipv 4 address is 69.1 62.2 52.4 5. it's the link speed or the link local ipv6 address. there's nothing that says link speed. there's just link local ipv6 address. nothing else starts.
10:00
Speaker 2
All right, what is the IPB for default gateway? What is the IPB for address and the link speed link speed [silence] uh [silence]
10:00
Speaker 1
Sure. Yeah, I opened up speedtest.net and that opened up fine. And if I run a speed test on it, I'm getting 940 and 42 megabits 943.
11:00
Speaker 2
[silence] [silence]
11:00
Speaker 1
945. 945 from my download. My upload is about 930, 940. Yeah, finished out at 940. My modem from my provider. Let me- I have to go out to the garage to look at the modem. But there's only one line coming from the modem. It's just going straight into my- well, before right now it was going straight into my router.
12:00
Speaker 2
[silence] All right, connect. Wait, how many ports has your modem? And what's the model number of that? Yeah. This is the model number. Yes. All right. Thank you.
12:00
Speaker 1
Um, it looks like there's four ports, uh, coming out of the modem. Yeah, and only one of them is being used, the one that's going to my, to my Linksys router. The model number of my, of my modem. Um, it's a dzs and it's mounted to the wall. I, there's no model number written on it that I can see anywhere. Um, dzs is the brand. Yeah, unless it's on the backside where it's not visible.
13:00
Speaker 2
but what's the model number? over there just so i can see what it looks like let's find it, i'll figure it out
13:00
Speaker 1
mounted to the wall. I don't see any model numbers on it anywhere. [snoring]. I'm Let me [snoring] get to the underside of it. Sorry, it's really difficult to see that part. Okay, there's there's four ports that are yellow. And [snoring] um If I can shine a light on this.
14:00
Speaker 2
I'll figure out. So you said it has four Ethernet ports, right? Those are labeled Ethernet port or LAN talking about your modem.
14:00
Speaker 1
uh oh one of them is labeled ethernet one or eth eth one eth two eth three and eth four were you able to hear that and it is plugged in to eth one that is correct there's nothing attached to it i've gone straight from my router
15:00
Speaker 2
All right thank you. Oh, yes, yes. Okay. But, but only one device connected right now, correct? And that's your computer. No other device connected to it. Right?
15:00
Speaker 1
I have what? I'm sorry? Um, I bought them all together, so yeah, I would imagine it's the same model number. And I've, I've unplugged that one. Oh, okay. The one that hasn't been working? Okay. Just a second, I'm going upstairs to grab it.
16:00
Speaker 2
okay okay all right um... lets try to uh... you said you have one that is solid blue right now, correct? and that's the same model number, right? you have one node that seen solid blue, correct? is it the same model number as the main tower? okay get that and make that as a new main node? yeah let's use that as a new main node. I mean, just test if that's gonna work. yeah that worked right I can help you with that. Just tell me what else you'd like connected. [silence] All right. Okay.
16:00
Speaker 1
[silence] I just plugged the uh modem directly into the Lynksis router. [silence] And I don't have anything coming out of the router. I'm only coming into it with the um from my modem right now. [silence] It's still blinking off and on in blue.
18:00
Speaker 2
Power. Make sure that your computer is not connected to the modem, so that your router can get the address. Okay, good. Okay. Hmm.
18:00
Speaker 1
just went solid blue. uh huh okay. now it's it is blinking white off and on now. [silence]
19:00
Speaker 2
Alright. At the bottom of that, there's a bigger button that's in between the power switch and the reset button. Press that for two seconds. And the light on the top supposed to blink. Alright, expected light is solid white.
19:00
Speaker 1
okay. okay I will let you know as soon as it turns solid white. yes sir. No. No. Same settings. I haven't I have not changed anything. Um it just all of a sudden my um about six days ago my speed uh jumped to from usually on the Wi-Fi I was getting about 650 megabits and um it dropped significantly and I did multiple speed check.
20:00
Speaker 2
so we need to wait three up to five minutes if there's internet coming from the modem, but which there is we just check so the expected light is solid white. all right. thank you. uh, yes, I have a quick question. is there any, um, settings that you have changed recently or the same settings as before? um, not
20:00
Speaker 1
Uh, and it was getting 82 to 83 megabits. Um, I went into the Linksys app and ran a speed test through that just to see what the what my tower was was was getting and it that's where it said 83 to 84. And then I also went to the website. Okay, now it went uh started blinking yellow offon. The light. Now it just turned red. It started blinking yellow and then now it turned solid red.
21:00
Speaker 2
the Still no way. Oh, really? That's weird. save the same issue, probably the Mac address. Let's give it one more minute. Now, let's see.
21:00
Speaker 1
Up until today, it had a solid white light on the top and it was functioning, just functioning slowly. But, once I ran through the troubleshooting with my internet provider, meaning that I unplugged it from my, from my router and plugged directly into my computer like you and I just did a minute ago, Then when I plugged back into it, then I had a solid red light and like I have now. [silence] Yes, sir. [silence] Is connected. [silence] Ethernet cable. [silence] Oh okay, yeah. Okay. Okay. [silence] Okay. So, [silence] Okay, so, just one second. Right now, I've plugged it back into the power. Do you want me to plug my from my modem into the um into the router?
22:00
Speaker 2
okay alright it's still solid red right okay you can disconnect that I just wanted I just wanted to see if that's gonna work but it's it looks like it did not so plug in the original main note yeah connect the original parent note and let's do the troubleshooting and that will apply the physical address of the computer but it was connected to the mode that and let me know once it back red so we can start the troubleshooting
23:00
Speaker 1
Okay. And then do you want me to plug the output from that into my computer? I can. Okay, so I let me plug my other ethernet cable back into the computer. Okay. Now I'm coming from my modem into my router. I'm coming out of the router and directly into my computer. Not going through any switch. Nothing. It's just plugged directly into the uh the computer. And then now I have a solid red light on top of the the tower.
24:00
Speaker 2
Yes, please. The original main tower. Yes. Yes, if you can you- you compete directly to that, then yes. Let's do it. [silence]
24:00
Speaker 1
Okay, just for a second. Okay, I have Chrome open, no spasing, just type in my.router.info. Okay, it's thinking. [silence]
25:00
Speaker 2
OK open Google Chrome in your computer. And go to my router.info. Yes. All one word. Yes.
25:00
Speaker 1
It says, your connection is not private. And it wouldn't go anywhere from there. Yes. Okay. I've clicked on that. And it says, links with Linksys Smart Wi-Fi. Right now it's just a blue screen, but it's - - here it's progressing.
26:00
Speaker 2
The do you have the advance button? Click that and proceed to Myrouter.username and save or insecure. What do you see now? [silence]
26:00
Speaker 1
Okay. [silence] gave me a sign-in but then this page, but then the sign-in page disappeared. [silence] that says waiting for [silence] OK, enter recovery key, uh, five digit key. [silence] it's on the bottom of the tower. OK. Yeah, I'm looking. [silence] recovery key. [silence] [silence] OK, 1734. [silence] Submit.
27:00
Speaker 2
Oh Mm-hmm. Yeah, that's okay that the main tower bottom part. Five numbers. Yes, the main tower.
27:00
Speaker 1
okay now it wants administration or admin password create admin password and hint so go ahead and just create a password I wanna use my Wi-Fi password or different oh oh okay and then hit reset
28:00
Speaker 2
Yes. Okay, great. Yes. it's a different passport, so you want to fake your Wi-Fi passport. And I'm just saying that it won't affect your Wi-Fi passport just in case a but I mean if you're worried about your Wi-Fi passport going and changing it will not affect the Wi-Fi passport.
28:00
Speaker 1
[silence] [silence] Oh, okay, if it says your password can't have the same character twice in a row. [silence] Reset. [silence][silence][silence][silence][silence][silence][silence][silence] Save.“ it's thinking it went to a blue screen and it's got a spinning spinning wheel thinking I guess [silence] still just has a spinning wheel and it says waiting, not coming off of that at the moment. That is correct. I created the admin password and then I clicked on the button and it went to this window where there's a spinning blue dots and it says waiting underneath it.
29:00
Speaker 2
But you have already created a what, um admin password, correct?
31:00
Speaker 1
Sure. Reloading. The, my router dot info page, okay. It brought me to a solid blue screen, at the top of it, it says Linksys smart Wi-Fi. The problem is...
32:00
Speaker 2
Can you reload, can you try to reload the page and try again? Thank you. Uh, yes. Um, maybe the problem is the phone line. Let's try to, uh, probably the firmware is the issue here. [silence]
32:00
Speaker 1
five times. Okay. unplug 1,001 1,002 plug back in 1,001 1,002 1,003 1,004 1,005 unplug 1,001 1,002 plug back in 1,001 1,002 1,003 1,004 1,005 unplug 1,001 1,002 plug back in 1,001 1,002 1,002 1,003 1,004 [silence]
33:00
Speaker 2
[silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence]
33:00
Speaker 1
Well, five, unplugged 1,001, 1,002. Plugged back in 1,001,102,10003,10004,10005. Unplugged 1,001 1,002, plugged back in 1,001,10002,10003,10004,10005. That was five times, leave it plugged in now. Okay. Okay. It's flashing off and on blue right now, and I will keep you uh updated as it progresses.
34:00
Speaker 2
Yes, leave it plugged in now, and it will boot up. It will take 10 minutes for that to boot up. Let's do four minutes. Wait four minutes. The firmware should be downgraded after that. I will check. Thank you. Also, can you disconnect the cable connected to the internet port of that while waiting. We'll connect it later once we get back into the system settings of the router.
34:00
Speaker 1
Okay, I've unplugged both ethernet cables from the back of the router. Now it just went solid red. Okay, the, the modem and the, um, to the computer or just to the computer? But leave the, leave the modem ethernet cable unplugged from the router, correct? Okay. It just flashed off, now it turned white, and it flashed off, and now it turned red, and now it's blinking red. Now it's solid red.
35:00
Speaker 2
Thank you. Thank you. All right, let's go to your computer. Um. Connect the computer to the Ethernet port of the... the... the router. Yes, the main tower. Computer to the Linksys router the mesh, uh main node. Just that. There, I guess. That's weird. if they Stadia gadgets or not. The Plex sharing devices for Stadia. So no. That's weird.
35:00
Speaker 1
Okay. Go close the browser. And I have Microsoft Edge, I opened that up. And you want me to go there? Type my router. info Enter. says your connection isn't private. Then click on advanced. Continue to my router info Okay. I've got the blue screen.
36:00
Speaker 2
Yeah, yeah, I was expecting that light. Okay. Let's go back, um, close the browser. If you have Edge, then let's use Microsoft Edge. And go to, myrouter. install, yes. Yeah. Yeah. Alright.
36:00
Speaker 1
Okay, now turn light blue, now dark blue, it says links of Linksys Smart Wi-Fi at the top of the browser window. Okay. not yet Nothing just a blue screen. Um, now it says now a window in the middle appeared with the spinning blue dots again and it says waiting. Okay. and now it comes up with sign in. So access router, so put in the admin password that I just made or the router password. Not the Wi-Fi password, but the, the one I just created.
37:00
Speaker 2
Okay, is it asking to enter the router password or the referred to candy? not yet [ silence ] Yes, is that successful? No, try it yet.
37:00
Speaker 1
Yeah. Okay. And then I click sign in. It says waiting. And now it says, um, okay. Yeah. It just asked if I wanted to save that password. Now it got me the blue spinning dots and it says waiting underneath that. Okay, now a menu has come up on the left hand side. It's still spinning and saying waiting, but the menu that showed up on the left hand side. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] yeah, so now the whole window came up. [silence] So I have network status, links home network, uh Wi-Fi settings, priority, which is still loading. [silence] And then on the left there's a whole menu of smart Wi-Fi tools and router settings. [silence] [silence] Yes, sir. [silence] And it says no internet connection [silence] um under network status. [silence] [silence] And under the there's there's four quadrants in the window. [silence] Um the one that says priority, it's still loading. [silence] It says loading on it. [silence] And the one that says Wi-Fi settings, there's nothing in that quadrant. [silence] [silence]
38:00
Speaker 2
But the page is still loading, right? Okay.
39:00
Speaker 1
Okay. Now a window came up on top of that. It says router not found. You are not connected to your router. And then it has what. Uh, one, two, three steps, and then it has a button on the bottom right that says retry. And it does have a a a button right above that that says details that I could click on, but I have not clicked on it. Okay. Okay. Okay. Okay. On the bottom of the tile. [silence] Okay. Now a window came up on top of that. It says router not found. You are not connected to your router. And then it has what. Uh, one, two, three steps, and then it has a button on the bottom right that says retry. And it does have a a a button right above that that says details that I could click on, but I have not clicked on it.
40:00
Speaker 2
And then we're gonna have to do reset the router. reset on that will erase the settings you created. and you will lose, I mean, the devices will lose the connection. We'll have to reconnect them back to the updated network. That's okay, we can continue. Okay, good. Press and hold the reset button of that. Hold it down for one minute. I will set a timer for you.
40:00
Speaker 1
Okay, I will tell you when I push the reset button. And ready, go. [silence] OK. OK. Okay.
41:00
Speaker 2
alright you can let go now alright it will cycle to blinking blue then solid blue back solid blue when it's solid blue try taking I mean you know already connected to computer so go go back to http://myrouter.info once that that is back to solid blue alright
42:00
Speaker 1
[silence] still just blinking blue. [silence] okay, it just turned off. now it came back on solid blue. [silence] Let me go back to the computer. Okay. My router.info. Okay. You can click on advanced again and then click on continue to http://myrouter.info. Everything's happening faster this time. It says checking for internet. Of course, we know it's gonna say there's no internet because my modem is not plugged into the router right now. It didn't do this before. [silence] though. Okay. Now, it says no internet connection. Um, I have options to restart my modem or enter the ISP settings or try again. But. Do you want me to plug the modem into the router? Okay. [silence] Um, no, it says there's an option to log into router. Okay. One. Okay. It's going. Okay. And then it wants my router password. So, put in the password that I just created.
43:00
Speaker 2
not not yet I I think it's really the firmware because that's the first first released version I think the firmware that page so that sounds like a old web UI that but but but yeah you have do you see manual configuration in in that page something? yeah let's do that like in to router [silence]
45:00
Speaker 1
Okay, uh, on the bottom of it, okay, let me take a picture of that so that I can. Okay. If there's a O, it's a zero, right?
46:00
Speaker 2
I know, it's the default now, so try the one at the bottom of the unit. That will work. If that doesn't work, try the word admin in lowercase. I know, the Wi-Fi password. Try to use the Wi-Fi password. The default Wi-Fi password, I mean. It's just the password at the bottom of the unit. Yes. Yeah, it's a zero. I'm looking it up. This modem over here from Rogers on the Rogers homepage, you can simply Google Rogers home and it'll bring up this Rogers homepage. Click on manage my account. You can click on that and it will actually bring up a couple of options. You can reset your username and password directly from Rogers. And it'll tell you how to set it up there as well. That should settle it. So, all you have to do is set up a new Wi-Fi password for your actual internet. Now, if it's cable or optical, I think it's automatically turned on or off, I'm not sure.
46:00
Speaker 1
Okay, and then click sign in. Okay, let me try that again. I can't wait. Huh. I've, I've typed in three characters and only two dots are showing up on the input. Okay, now it seems to be registering. Y a. line in. It says we've updated our password requirements to be more secure. Please create a new one. Good. You used the same one. Okay. Oh, now that it just went off, the screen it just went away completely and it says, can't reach this page. And there's an option to click on refresh. And then now it says, you're not connected and the web just isn't the same without you, Let's go back online. And then troubleshoot is the only option. It went to Bing.com. It just randomly [silence]
47:00
Speaker 2
create a new one, but just make use of the password you created a few minutes ago. Yes [silence]
48:00
Speaker 1
switched to that. Should I go back to myrouter.info? Oh. Okay. Oh, it opened up a new window. Okay. Let me try the password again. Damn it. It keeps switching to create a new one, Okay. Now, everything came up very fast. I'm in the administration Lynx CS right now and everything is up. I've got seven different boxes on the right of all kinds of information. router setting connectivity yes. Uh-huh. The firm current version it says 1.0.13.
49:00
Speaker 2
all right let's check the firmware go to the left hand side under connectivity there's option no under router settings there's option connectivity click that and yeah the first tab is basic and the connectivity inside it there's a box inside the box there's details word and there's adopt an hour beside it click that and give me the firmware version.
50:00
Speaker 1
. . 216607 Automatic is checked . OK. I'm there. uh-huh. OK. yes.
51:00
Speaker 2
it's updated okay is the automatic update checked or or no let's go to internet settings I'll give you the mag address or MAC address you gave me that's on so enable the MAC address clone first six boxes there and currently it's all zeros Remove the zeros and replace it with the number I'm going to give to you okay Already Okay so that's 9 C as in Charlie 6 B as in
51:00
Speaker 1
Do I have to click, just one second, sir, I put nine Charlie in the first box, do I need to click on the next box for the rest of it, or am I putting all this into the first box, okay, I have nine Charlie, the fourth one is alpha two, okay? and then click apply? Uh-huh.
52:00
Speaker 2
0, 0. yeah, I mean, sorry. every two characters should be inside the first box and then the second box and then it's goes on. so, click the second one. yeah, 9 Charlie and then second box 6B as in, boy and then third box 00. fort, that's A, alpha, 2. pip is what is this? yeah, alpha 2 and the six, let me check, oh yeah, 63 and then the last one is 65. you got everything correct? yeah, it apply.
52:00
Speaker 1
I'm First box was nine Charlie right Okay so I have nine Charlie six Bravo 00 Alpha 2 6365 clicking apply says applying changes. Your router is applying changes. Okay. giving me this vinyl listen. Okay it says connectivity your router settings. So I'm in there. It has all of the same Mac address clone in those boxes right now. It brought me back to the same window. Click Okay
53:00
Speaker 2
(light instrumental music) [silence] And OK back. [silence] Yeah. Just back there. [silence] Okay, good. [silence] Yeah. Click OK and then scroll all the way down to the very bottom, where we where you see the blue Play back, and that dark.[silence]
53:00
Speaker 1
Am I supposed to still be in the connectivity, router settings connectivity window? Because... I did? Uh. Oh yes. Okay. I clicked on that. Okay. Router settings connectivity. Um, um I'm under connectivity. And...
54:00
Speaker 2
uh so but blue background at the bottom right corner there is a letter ca uh kind of small but you'll find it there ca uh sorry now click ok hit the ok button and then scroll down to the very bottom lower right corner of the screen you'll see a tiny little ca copy that uh click that uh yep you'll be prompted to the same page without the ca and go to uh connectivity go back to connectivity uh the last tab now is ca router setup right under connectivity and the last tab is [silence]
54:00
Speaker 1
The last, uh, do you want me click on the details again? Oh, yes. The tabs across the top, yes, sir. Click on CA router setup. Okay. I'm there and it says please set your wiâ€" wiâ€" fi SSID and password. Okay, so for the SSID, is that going to be my the same wiâ€" fi name that I had before? Okay. [silence]
55:00
Speaker 2
I know. So basic, internet settings, local network, advanced routing and administration and CI router setup, correct? Click that. [silence] yes. Okay. Just create the same password and same, um, Wi-Fi password. No. Same Wi-Fi name and password, sorry. And then click set up router once you're done. Same old name, same old password. Set up router once you're done. Yes. That your device can automatically connect.
55:00
Speaker 1
Okay, and then the old password that I used to have before. Okay, and then click set up node or click apply. Okay, it says applying changes, your router is applying changes and then click okay. It says router not found, you are not connected to your router. And then it has 1, 2, 3 with three reasons why maybe not and then details and then a button that says retry. Okay, it brought me back to the same router not found.
56:00
Speaker 2
[silence] [silence] [silence] set up. [silence] [silence] [silence] retry. [silence] it's only right now. [silence]
56:00
Speaker 1
Um, let me look. Still let is solid white. Uh, now it's blinking, now it turned off, now it turned red, solid red. Yeah. Oh. Yeah, I'm back to the window with the four tabs across the top, and we're on the tab that says "CA router setup". Now it says, I have options to "add wired child nodes" or "add wireless child nodes". Oh, and then it just says "router not found" came back up again. Now that went off of the window, and I'm back to the CA router setup. And now it says "router not found". It keeps switching on that.
57:00
Speaker 2
Yeah, I think it's restarting. What's the light blinking? Red? Or blue? and of that. Right. Now, your computer, back to the computer. and let yeah, whatever. [silence]
57:00
Speaker 1
Switching back and forth. I was getting wireless 82 before all of this today. Okay. Okay. The modem is plugged into the router. and I uh I'm a solid red dot on top. And do you want me to go back to the computer or keep an eye on the
58:00
Speaker 2
Okay. You can just close that and let's talk about your speed. You're getting 82 mbps, right? Is that wired or wireless? Okay. So we can change the channel. Then. Right? And we can also change the security. Let's connect the the router now to the modem. And let's see.
58:00
Speaker 1
on the router at this point? Okay. no it's solid red right now. I'm sorry. Okay, unplug the modem and the router, power. Okay. Okay, I've unplugged the router and going out to unplug the modem. and how long you want me to leave the modem unplugged for? Okay. unplugged
59:00
Speaker 2
back to now just just wait for the router light to change it's supposed to change is it not blinking okay let's turn off both modem and the the router so unplug both modem and their router the the internet source yes power and and plug back in the modem wait for the modem to fully boot up once you see all the lights showing and split it up you can turn on the links this father uh just 30 seconds is yeah
59:00
Speaker 1
Okay, plugging the modem back in, just plugged back in, waiting for the lights to come back up. okay W N. is blinking green. Config is blinking green. Status is blinking green. Okay, everything is blinking green. Oh, I believe it has. Oh, no. I just got a red flash. Now WAN is solid green. And the status is blinking green. Okay. Yeah, that's how it usually is when it's working. The WAN is solid green and the status is blinking green. Okay, let me go back inside. Not right now. No, right now, it's just plugged straight into the modem and then out of the modem with the Ethernet directly to my computer, no switches. Okay, now I'm plugging the power back into the Linksys. Okay. I have solid blue.
60:00
Speaker 2
I'm not familiar with the light of that, does that mean it's working? Okay, let's start on the linksys router. In the linksys router you said it's not connected to a switch or connected to a wall patch right? Directly to modem. a thank you.
62:00
Speaker 1
Now it turned off. Now it's blinking blue. Still blinking blue. Now it turned red, solid red. Staying solid red right now. Now it blinked, it blinked, it blinked for a blank, now it went white, and then it turned off, and now it went red, and staying red.
63:00
Speaker 2
Okay, I'm going to set a timer for a minute. If that doesn't turn solid white, I might need to manually download the firmware and we need internet for that. So we're going to need to wire again the computer back to the modem and download the firmware over the internet. Oh, mm. Mm.
64:00
Speaker 1
Yes, seems to be staying solid. Red still ok. Yeah.
65:00
Speaker 2
Alright, let's get the actually give me three minutes, I'll be right back. Okay, I'm just going to check something here.
65:00
Speaker 1
Uh-huh. I'm here. The light is still solid red, yes, sir. So connect the computer directly to the modem, bypass the router. Okay, unplug from the router.
72:00
Speaker 2
Hello. Thank you so much for patiently waiting on the line. Hello. And the light is still solid red, right? Okay. All right, let's download the firmware. So, connect back your computer to the modem and let's go to our official website, support.linksys.com. Press enter.
72:00
Speaker 1
Okay. The computer is plugged directly into the modem. work.linksys.com. [silence]
73:00
Speaker 2
OK, go to support. Plink sys dot com. Yes.
73:00
Speaker 1
言い訳 Like down to your network. It says not connected. Yeah, it is. I'm hit, I keep hitting refresh because when I go down to was puppy at mid Rocket him. Brain, and it says not connected. Yeah, it is the and check again. Yeah, I don't know. I I guess I see, and I
74:00
Speaker 2
You're already on the page. You're already on the page. Can you check if the the computer is properly plugged in, I mean connected to the modem?
74:00
Speaker 1
plugged in and it's blinking yellow on the back of the computer on the at the ethernet port. I can open my windows settings and network and ethernet. Right now it's saying no internet. No that's with my ethernet cable. Yeah, coming straight from the modem to the computer.
75:00
Speaker 2
Okay. And that's the modem. It was working
75:00
Speaker 1
This is unbelievable it was. I was getting 945 megabits. Yes, I'll do that. Okay. I've unplugged the Ethernet. Now, plug back in. Now it says identifying. It's thinking. [ silence ]
76:00
Speaker 2
Right. I mean, it was working. so Right. Can you disconnect and reconnect the cable?
76:00
Speaker 1
[silence] still saying identifying. [silence] now it says unidentified network, no internet. crazy. okay. okay. so go back out and restart the modem again. can you. okay. before I unplug the modem, everything is green.
77:00
Speaker 2
right, I'm not sure what happened but okay, maybe we can turn it up Inton it back on the modem. Maybe that will help.
78:00
Speaker 1
My WAN is green, status is blinking green, just the way it's supposed to when it's all done. But I'll go ahead and un-plug it. Okay, I'll leave it un-plugged for [REDACTED_PAYMENT_DIGITS] seconds. [REDACTED_PAYMENT_DIGITS] seconds. Okay. That's [REDACTED_PAYMENT_DIGITS] seconds. Plugging back in. All right. The modem is rebooting. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] ISP says no signal from the modem, but I know, let's see. Nothing on those line. Reutner has no connection on modem. Something is not right. I'll just hang up the phone. [silence] Um, Tony video, you didn't have any tree work done. [silence] Okay. [silence] No, not yet. However, I'm going to get ready to go and cut into the sheetrock, between that bedroom and the bathroom and go in there, you know, help out. See what's going on in there. Try to find out what happened. I'll talk to you a little later. Bye. Okay. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] All right. Perfect. Please make sure that you send me all the pictures. Not just a short video, but where every mark where you're changing on the project. All through the process. Nothing less. Thank you. Appreciate it. Do-it-yourself, make sure you make next payment on time for your next assignment. [silence] Okay, I have solid green for WAN. and status is blinking green, so we have restarted. Okay. Now, go back in. Okay. So, yeah, now it says network connected. So I have Internet now on the computer. Now, open up the browser. Do you want me to use Microsoft Edge or Chrome, or does it matter? Okay.
79:00
Speaker 2
Sorry. My. [silence] Yes. [silence] It doesn't matter for now, just from oh, actually, yeah. Open Google Chrome. Sorry.
81:00
Speaker 1
All right, I've opened up Chrome. Now, go to what? Okay, going to support.linksys.com. All right, I'm there. [silence] Top of the page says Linksys Support, and then there are six, uh, boxes across the bottom, product overview, setup and installation, login and password, connectivity, advanced configuration, and general inquiry, and then at the bottom, it says browse all. [silence] <br><br>
82:00
Speaker 2
support.linksys.com [silence] can you see um can you see linksys mx 6125 oh what do you see from there just wanna make sure we're on the same page
82:00
Speaker 1
sections. Um, and then if I go down, uh, it shows featured products, featured articles, most viewed videos, and then support, contact us and tech briefs at the bottom. and there is an entry window where it says enter keywords or model number. MX 6200. Okay, found 87 results for MX 6200.
83:00
Speaker 2
Yeah I was about to say that. Um, yeah, model number MX6200.
83:00
Speaker 1
You want me to read them to you? Hello? Yeah, I'm here. Um, it says found 87 results for MX 6000. Okay, the second one down. Uh-huh, I'm there. [silence]
84:00
Speaker 2
Hello. quest support Linksys MX 6200 support. Click that. And we have found it. Yes. Okay.
84:00
Speaker 1
It says say hello to the Linksys MX600. Yeah. Download 38.2 mb. Okay. It's done. Okay, let me find the download. [silence]
85:00
Speaker 2
and then scroll down yeah download the document section show scroll down and then click download that's 30 38.2 MB to download that did I open the file? Did I open the file? Instead it's go to my router.local again
85:00
Speaker 1
okay downloads, um, what am I looking for? I downloaded the firmware. Um, there's FWMX6200. So click on that. Myrouter.info. Okay, I'm there. This is trying to reach links this now, but it won't find it because it's not plugged in.
86:00
Speaker 2
Sorry, did you have already downloaded the firmware? Okay, let's let's go back. Okay, that's us. Now, don't open it. Just go back to my router.info and tell me when you're there. [silence]
86:00
Speaker 1
to the router. It's just, it says trying to reach Linksys now. Then it says if you're trying to administer Linksys now-based Wi-Fay 7 router and reach this page, it may be due to one of these reasons . And it says your device is not connected to your router's network, which is exactly true. It's not connected to the router because the computer is plugged directly into the modem right now.
87:00
Speaker 2
Right. But still, let's download the file. Oh, yeah. Yeah, let's connect the computer to the Linksys router.
87:00
Speaker 1
Okay, so now unplug the modem from the computer and plug it back into the router. Do you want me to plug the modem back into the router or leave the modem unplugged from the router? Okay. So then, go to my computer and go to my router info. Oh, I need to log in. with my password. It doesn't like me. My username is on it. Okay. And the password. Okay. It's not taking it. Okay. It's logging me in. Okay. I'm trying now to figure out how to secure and change my network name and password. My router name is ABC123 and password is 123456789. And personal use, it's why I want to change my network name and password to something, like, personal to me. So, has to be strong because, um, it needs to be, like, 128 bits, I believe it was. Okay, so. I'll keep my old password, I believe. I'll find my username wherever it is, okay? So I'll change it to this personal thing and keep the password 123456789. I don't want, like, too personal because of the 128 bit thing. So I'll use that. I'll save it and then wait. Okay, once I do this, uh, the signal will be away for a few minutes. Good. Well, thanks for the help. Okay. I'm going to do a couple more, um, small things and then I'm going to work on my project. So, this, um, computer that's checking for all of my website things is me. I'm the one with the power over the things where you can see it. So, I'll hope we spoke enough to get this stuff in order. Okay. All right.
88:00
Speaker 2
Yes. Leave the motor unplugged for now. [silence] No. [silence] Yes.
88:00
Speaker 1
Wow. Wow. Wow. Wow. Wow. Wow. Nothing. seems to be happening. So I'm going to try closing the browser and reopening it. And try again. [silence] my router.info. [silence] Links is trying to reach. [silence] Links is now nothing. Maybe I'll try going out of Chrome and seeing if Microsoft Edge if that can do it. Yeah, I mean green. it just says can't reach this page.
89:00
Speaker 2
I'll check if your computer connected directly to the router or if it's reading the cable, maybe it's not. Okay, mm.
91:00
Speaker 1
NY router dot I-N-O. is boarded. Is all. Correct. Just in the URL? Okay. Okay. 192. Nothing is coming up on there. Maybe. Just a second. I... I might need to put new batteries in my... in my keyboard. Because nothing is coming up. I'm getting some new batteries.
92:00
Speaker 2
let's use the IP address then. so go to 192 instead of the domain name. yeah, the URL no http uh that's one nine 2.0168.01.01uh okay sure.
92:00
Speaker 1
Okay. Here Oh, okay. Let's put fresh batteries in. turning the keyboard back on can't reach this page.
93:00
Speaker 2
That one is 168.
94:00
Speaker 1
I hit refresh. Where I purchased my Linksys at Best Buy. No, I don't. I could go back into my purchases on Best Buy and check.
95:00
Speaker 2
can't reach this page. That's okay. How about we reconnect? If this doesn't work, we'll probably get Do you remember where you purchased this one? Yes. Do you happen to remember when? Okay, we'll check that later. If this doesn't work, uh we'll need to probably install another new main node. That's why I said the problem because this is unusual. And we need to download the firmware. Now right, so connect them we need a new firmware. Right. So
95:00
Speaker 1
Oh, okay. Connect the modem to the Linksys router? Okay. All right, the modem is connected to the router and then coming out of the router is going directly to my computer right now. [silence] We did. Yep, it's saved in my file right now in my download folder.
96:00
Speaker 2
Oh by the way, uh I think I forgot something. Did we download the firmware? We did right you click download and then it's saved in your file, right? Okay, good, good. Uh I forgot to document it, sorry. So, okay, it's downloaded. Alright. Um, what's the light?
96:00
Speaker 1
the light on the router is definitely solid red. Oh, now it's blinked it blinked off and now it's turned solid white. It's solid white still. That's what it does when it's working. Right now my computer has an ethernet running from the router to the computer directly. There's no wi-fi being used. Yeah, let me try. Just a second. [ silence ]
97:00
Speaker 2
Is your computer hard to the router or or disconnected? Okay. Can you open a random page or just Facebook YouTube or anything? It's opening. Okay. Okay.
97:00
Speaker 1
[silence] It says can't reach this page. But the light on the router is still solid white. Let me try using Chrome instead of Edge and see if that gives a different result. [silence] Okay. I'll use my iPad because my iPad doesn't have any Let me look at there to a browser. Yeah, the browser on my iPad is working over the wi.
98:00
Speaker 2
really strange like or you can try your phone to connect to Wi-Fi over here I found already I found out
98:00
Speaker 1
yeah if I go into my if I go into my settings on my iPad and and I go to wi-fi it is connected to my network the same name and everything um and now I'm getting notifications on my iPad screen saying that my my alarm system is rebooting um yeah I'm getting online notifications
99:00
Speaker 2
what happened to the cable? it's really connected to Wi-Fi, right? like it's it has the check mark with the name beside it. that's connected. [silence] [silence] what happened to do it to the cable connection? you have a spare ethernet cable. I know it's [silence]
99:00
Speaker 1
Um, I, I might have a spare Ethernet cable. I have a short, yeah, you know, a spare Ethernet cable. It's not very long, but it's not long enough to connect to my computer, unfortunately. The computer is a desktop. It's a gaming computer. [silence]
100:00
Speaker 2
is working, but but do you have spare Ethernet cable? let's try that. but is it Enough to connect your computer, right? or no? Okay. Oh. How do we do this? Is that a desktop or a laptop? okay. got it.
100:00
Speaker 1
So, unplug the ethernet cable going from the router to the computer. Okay. Okay. Yeah. I've I have unplugged it from the from the computer and I have unplugged it from the router both ends. You want me to plug it back in or wait? [silence] Would you be able to follow this, please?
101:00
Speaker 2
Can you unplug disconnect the the cable from your computer and do that the same thing to your router, so unplug the cable for now and wait 30 seconds, plug it back in. Yes. and also unplug the the cable connected I mean that same cable the end of that is connected to the um port of the um MX 210, right? Unplug that and re. both and okay good. All right. You can plug it back in and make sure that you hear hear the click sound, that means it's
101:00
Speaker 1
Yep, I got the click on the back of the computer. Now I'm plugging into the back of the modem. Got the click. Still solid white light on the modem. For the connection on the computer? Oh yeah. Yeah, um, yes it's, I have a green light on the back of the computer for the cable. And. Yep. Yes, now I have internet on the computer.
102:00
Speaker 2
Properly connected. OK. Good. And check if that's reading the cable. Does it have like a light? Yeah, the that I. OK. Can you try to open a page? Great, so we can now add the child node, we reset. [silence] Transcribe this audio.
102:00
Speaker 1
the the child module okay just as a side note I'm doing a speed test on my iPad and now I'm getting 720 MB its fixed okay so go you want me to go to the child node? now I do well the one small node is blinking red
103:00
Speaker 2
the the node we reset can you reset it again? the child node that we reset or the extender node? yeah the re turn it on and reset it when it's red but if it's red right now do the reset yeah all right that also Fix for speed to the yes uh check you got four child nodes um can you check if the uh the other nodes are still connected other than the one that we reset can you check if the light of those node are uh I mean is it white or blue?
103:00
Speaker 1
And let me check one of the other child nodes that we haven't touched yet. Uh and it is blinking red also. And then the one the fourth one is unplugged at the moment. Okay. Okay. Okay. I'm unplugging my child nodes and bringing them in. And I'm going to plug them in close to my uh to the parent.
104:00
Speaker 2
Okay. I, okay, so I guess we're going to re-add them all. But it's just going to take 5 min if we can plug them all into power next to the main node or at least 3 feet, not more than 5 feet though. But yeah. Gather all the child nodes that you have, plug them in together in one location.[silence]
104:00
Speaker 1
rent, no. Just a second here, Okay. One more gluten to collect. Okay. This one. [silence] And I need to grab the power cord for the one that I had upstairs. Really quick. Okay, I have all nodes and all power cables within 20 inches of the parent node. So I start by plugging them in. Yes, I have all four nodes here. The only one that's plugged in at the moment is the parent node, the one that is working. Everything else is unplugged at the moment.
105:00
Speaker 2
I'm sorry, I was trying to fix my it right here. sorry, did you say something? I was trying to fix my okay. So I
106:00
Speaker 1
Okay. Plugged in the first one. Plugged in the second one. Plugged in the third one. Okay. When do I push the reset button? Okay, right now they're all blinking blue. When I push the reset button, am I going to hold it in for one minute like I did the other time?
107:00
Speaker 2
When it’s red, solid or blinking. And since starting up,
107:00
Speaker 1
Okay. I'm still waiting. They're still blinking blue. Okay, one of them has gone solid red, so I'll push in the reset button for 20 seconds. [silence]
108:00
Speaker 2
oh i forgot to tell you just press it for 20 seconds each okay
108:00
Speaker 1
Okay, I released the reset button. It blinked red. uh, and there's no light lit up on it at the moment. It turns solid blue. One of them, uh, the baby one, the the small tower has gone to a solid white light without me doing reset or anything on it. Um, the other child node without a reset is solid white all all on its own. And the one that I hit reset on is blind. Thinking blue at the moment. And now the-- now the baby tower has turned solid red. And I haven't pushed reset on that. Okay, for 20 seconds on that one. Okay, release. That's 20 seconds. And then the other node that I haven't touched yet now turns solid red. So, I'm going to hold that reset button in for 20 seconds also. [silence]
109:00
Speaker 2
Okay. What about the... Okay. Alright, reset. Reset that too. 20 seconds, yes.
110:00
Speaker 1
That one turned solid red, the one that was white, and now I just held that reset in for 20 seconds. And now it's solid blue at the moment. The first one that I reset is solid blue. And the baby, the the Mini Tower is blinking blue at the moment. And the last one that I reset is blinking blue at the moment. [silence]
111:00
Speaker 2
what the light of the the other one the one that was white not the baby note okay good I mm-hmm yeah all right when they're all solid blue um you you can still see the dashboard right the lyncs is dashboard or no [silence]
111:00
Speaker 1
I have the the Linksys dashboard on my iPad. Should I open that? Or on the computer? Yeah, okay. I have... Okay. I have that up on my iPad. Um, and it says four nodes. There's a red exclamation point there. Two of the two of the nodes are solid blue at the moment. And the the last one that I reset is still blinking blue. Um, on the Linksys app, it says, we found a new network. Add this to your account. Say add to account, click yes. And then put in the router password. [ silence ]
112:00
Speaker 2
Yes. Yes, please. We can use your applause. Uh-huh.
112:00
Speaker 1
That's the password that I had from before, right? Yeah. I created a router password and I also created- I reused the same network Wi-Fi password that I had before. Okay. Right now it just blinks on to getting router settings, so I'm waiting for it to come up. [saying we found the new network [silence]]
113:00
Speaker 2
No, it's all back to default, so... Oh yeah, you did create a... No. You did not create a router password, right? Or you did. I forgot. [ silence ] Okay. Yeah, you still have your password you created. [ silence ] [ music ]
113:00
Speaker 1
three of the child nodes are solid blue. It says getting router settings and then it clicks back to the main uh the main window where it says four nodes and the it's outlined in red with a red exclamation point. So, and now it clicks off of that and it says getting router settings. Okay. Remove app. Delete app. Yes. Delete app. Okay. Now go back to the Apple Store.
114:00
Speaker 2
All nodes are all in blue now. all right. delete the app and reinstall the app.
114:00
Speaker 1
like this. download the app. open the app. allow. uh. enter my email address. yeah, yeah. Collect router password. okay. okay, and then type in that new password that I created. okay, and then log in.
115:00
Speaker 2
By the way, oh, yeah, don't enter your email address instead, select rather login. There are two options to log in. Select rather password. Yes, select rather password. Yes, correct. Yes.
115:00
Speaker 1
Okay, now it just shows one node, which is the main node. Yes, sir. Okay. adding node to Iron Man, that's the name of my network. Allow links to find Bluetooth devices. Click next. Make sure everything has finished starting up. Yep. Node light is solid. Yes. Looking for your child nodes. It is progressing.
116:00
Speaker 2
Which is the main note correct? Okay, you see the three lines at the top left? Press that and then scroll down, look for the option "set up a new product" and then "add a node to your home network" and continue the process. Okay. Hello. Hello,
116:00
Speaker 1
Okay, one of the nodes started blinking white. The other two nodes are still solid blue. It is, yes, sir. Okay, I'm fine. Yeah, I'm fine. I will stay here and watch.
117:00
Speaker 2
Okay. And the app telling you to wait four to six minutes, correct? Okay. So while waiting, um, well, you can take your time, maybe grab water, it's up to you. I'll be right here if you have if you have questions and, yeah. My keyboard is watching it for six minutes. Hm? Sorry.
117:00
Speaker 1
it the second uh node started to blink off and on white now I have two of the child nodes blinking white how random is this that we did all of that back and forth for an hour and a half or so and all of a sudden it just decides to work okay yeah we did click on update automatically so it should do it on a
118:00
Speaker 2
Okay. C. Okay, good. I'm, I'm, I'm actually guessing it's a firmware problem, but, but, it seems like it really is a firmware issue. But it's not updated. If you want, we can, we can update it now. You can leave it like that for now since since it, it's working and then it will update it when no one is using the Wi-Fi automatically.
118:00
Speaker 1
on its own when we were in there. Okay. The third node started blinking off and on with white also. Okay. Uh, on my screen on my iPad, it says, your network.
119:00
Speaker 2
Correct. When no one is using the Wi-Fi. Yes. Very good.
119:00
Speaker 1
We didn't find any nodes. Try again or troubleshoot. And then it has node one. And then I click next. One of the child nodes is solid white. Two of the parent nodes are blinking white. One of the child nodes went to solid red, and the other two child node are solid white right now. And it went back to the main page in the linksys app on my iPad. Do you want me to go to the three lines again at the top left and say set up a new product? It went from solid red. Now all three of them are solid white. But when I look in the main uh window of the Linksys app, it just shows one node. and the parent node is still blinking white right now. and the three child nodes are solid white. Okay. Okay. I closed out of it completely. Yeah. I closed out completely and I went into and I quit the app. Uh so I didn't just close it
120:00
Speaker 2
yeah we three nodes now including the main node that are all white right one of the node is solid red right okay then i guess that's all added then okay that's okay still updating the the info and you can you can close the app and open it for after a minute then you'll see that all the notes is there you can you can close it for now and let's wait one minute let's check for 30 seconds is enough silence
121:00
Speaker 1
It's not in the background. It's not open at all right now. [silence] alright, the parent node stopped blinking white. Uh, it's solid white now. and all three of the child nodes are solid white still. okay, I opened the app. Starting up. Taking just a minute. It's getting router settings now.
122:00
Speaker 2
Okay. Let's open the app.
122:00
Speaker 1
Are you in North America or you somewhere else? Oh, my daughter-in-law is from the Philippines. Yeah. I have not. Um, this just came to the window now. It says linksys, and it says manage your Wi-Fi or set up a new Wi-Fi network. Okay. And uh, now I have email or else router password at the top. Okay. Router password. It says to log into
123:00
Speaker 2
I'm from the Philippines. oh really? I look good to know. um. so yeah, have you been to the Philippines? [silence] manage Wi-Fi. [silence] let's do router password. [silence]
123:00
Speaker 1
To log in with router password, first, connect to your Wi-Fi. I am connected to the Wi-Fi. [silence] Go to your Okay, now it says connecting to your router. [silence] Yeah. So my daughter-in-law is from the Philippines. Oh, now it says I'm unable to detect a connection to your Wi-Fi. Try these steps below or see more tips. [silence] Uh, says go to your phone settings and tap on Wi-Fi or select your Wi-Fi from the list or else once connected, return to here. [silence] Um, I definitely have Wi-Fi signal on my iPad.
124:00
Speaker 2
Right, that's, that's so strange. Okay, let's go to Wi-Fi settings, I mean, settings and Wi-Fi settings.
124:00
Speaker 1
Okay. I'm connected to, yeah, Iron Man is the name of my network on my link lists, and I'm connected to that. And if I run a speed test, It says yep, connected. I'm getting 530 megabits. 800 802 megabits. Yes.
125:00
Speaker 2
You are connected to link's Wi-Fi right, the one you created. Right it's weird though. Why is that not That's a quite a good speed. But um how do we fix the to log in. Uh can you disconnect from the Wi-Fi like forget this network and then reconnect. I think it. That's
125:00
Speaker 1
[silence] forgot this network. hit okay. Now, reclick on it, enter the password. Enter. Okay. It is connected to the Wi-Fi.
126:00
Speaker 2
okay let's go back to the to the links yup
126:00
Speaker 1
Okay. Now, at the bottom, I have "Manage your Wi-Fi" or "Set up a new Wi-Fi network." Okay. Click on "Manage Wi-Fi," and then I have at the top "email address" or "router password." Okay. Typing in my router password. Okay. And then I click "Login." Getting router settings. Okay. Four nodes. oh open up I have four nodes there's no red line no red exclamation point if I click on the four nodes it shows the parent node as node one and then it shows all three of the child nodes okay Okay. Okay. No words. Yeah, I'm taking the first one and plugging it back in where it was before. Great.
127:00
Speaker 2
All right. I can do it yourself. It's going to take time for them to boot up now. But yeah, if you want me to stay, I can stay. Okay.
128:00
Speaker 1
PRODUCER: Again, this one is still restarting. It's in blinking blue right now. The reason for that is, to create, and all that. Yet. PRODUCER: What reporting are you doing in. Client: I feel like they want us. The parent node, so that it wouldn't wouldn't take a chance of being too far away. I used to have it plugged in upstairs and I did not plug it in upstairs. Now it just went solid white. So I have four all four nodes, solid white. everything is a okay. You have been helping me for 2 hours and 12 minutes. So thank you very much for sticking with me and not giving up on me. Yeah. Nope. I think everything is good at this point. I am very appreciative of.
130:00
Speaker 2
Okay, good, so I guess we're all down here, right, perfect, you have questions, anything else I can help here, very much welcome, and also thank you for your patience with this, really do appreciate that, but yeah, we have questions.
132:00
Speaker 1
I love you, and thank you so much for your help. Okay, have a good day too. Thank you. Bye.
133:00
Speaker 2
Thank you very much. You're welcome. And well, if nothing else, hope you have a good one. You take care. Thank you so much again. Thank you. Bye.
133:00