Speaker 1
yes uh good good afternoon uh um we bought this uh lake and water like Lakes and whatever water like for um a few it's probably two two years ago but trying to set it up again but
00:00
Speaker 2
Welcome to LinkSys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end-of-support products will have self-help options available. Please have your serial number used serial number ready and stay on the line for assistance. Thank you for calling Link Sys, this is May. How can I help you?
00:00
Speaker 1
I mean, I've been a, uh, hard time doing. So, so I was calling to see if you can help me out. Uh, on. Uh, uh, uh, third. So, it's three of them, right? Uh, I have a seal number. uh, my other number is MX, uh, two zeros. Pack of two. pack of two. Yeah, uh, you got a one, you know. This one is, uh, five, zero. D, zero, M, two H, C, three, eight, four, two, nine. I
01:00
Speaker 2
Uh sure. Let me check if your router can still be supported or not. What's the model number that you can see there? Model number. It's on the sticker underneath. Okay. One or pack of three. How many links is device? 3. Okay. I need that one of its serial number. 1. Mm. Yes. Pardon. It's five zero z. H. D. Suffer David and then is it 1 0? I don't know. Grow. M for Mike. Okay, thank you. And then your internet service provider. Is it Spectrum? Verizon. Okay. That's Verizon. All right. And the light indicator of your main Linksys now that is hardware to the modem. Is it solid red on top? What's the color? Okay. It should be all closed to each other. It should be. Yeah, solid purple means it's ready to be set up. It's on setup mode.
01:00
Speaker 1
Yeah. Okay. Okay. One is unplugged right now, but um, I'm gonna, I'm about to plug it up. It was downstairs. From the main note, why are we doing this? Okay. Okay, okay, give me one, give me one second. Give me a, I need to plug, I need to plug this mug. Um, yeah, uh, yeah, give me one second, one second. I,
03:00
Speaker 2
And your other two extender, is he right beside the main node now within five feet? Is it within five feet, the two extenders? Okay, yeah. Make sure they're all connected wired within, I mean, all powered on wire, I mean, within five feet from the main node. Just power it on. Yeah. Yes, all three must be within five feet from each other. Take your time. Uh, sure. Take your time.
03:00
Speaker 1
I have like a I need uh Alright give me one second almost almost got, got all two of them. I mean, I got all two of them within each other. All right. I feel purple. Uh, like blinking red. Uh, okay.
06:00
Speaker 2
okay, what's the light indicator of the main node now? okay, how about the extenders? okay, you need to press and hold the reset button for each child nodes, press and hold the reset button until the light on top goes off
07:00
Speaker 1
All right. The slide goes off. West and holds. [silence] All right. [silence] The slide goes off. Okay. Uh. yeah. Um. for each child. You said right? Yeah, I already done that. The. [silence] The. uh. the one that plugged up to the Verizon extender, they're still purple.
08:00
Speaker 2
okay, you're done, you are also resetting both. for the extenders only. okay, that's fine. the reason why we reset also the two other nodes (for us to see a purple )
08:00
Speaker 1
Oh, guys. Okay. Purple. Okay, no problem. They're blinking blue right now, so I have to wait for them. Wait, wait, wait. All right, this is purple. I'm waiting for one to become purple. One of them's going to turn purple right now. I'm waiting for the other one to turn purple.
09:00
Speaker 2
lights. Okay, so let me know when all three has a solid purple light on top, okay? Okay, what's the light status on the child node? Okay, once all three has a purple Polite. on top, uh, you can press the reset button on the main node five times. Press release, press release, press release five times. The main node only, yes, the main node only. Uh-huh, five times. Yep. The reset button. Okay. Yes.
09:00
Speaker 1
Okay. Sounds good. [sound of pamphlet] Oh shit.
11:00
Speaker 2
Okay. So that means it's on setting up mode right now. And later on, the other two extenders will also blink. So it will take up three to four minutes for all the nodes to, yeah, I'll just wait for now.
11:00
Speaker 1
Well, um the main node is solid blue. Oh, oh it's blinking red right now. They're blinking red, all of them. Um, say again. Are you still trying to put a sticky underneath the main node?
12:00
Speaker 2
Okay, the extenders, are they blinking right now? Okay, good. It's now trying to pair. Meanwhile, connect to the Wi-Fi name that is indicated on the sticker underneath the main node. There's default Wi-Fi name on the sticker underneath the main node. Yes, underneath the main node. There's, Hello, set up Media.
12:00
Speaker 1
You need the name? Okay. I can change that name, right? But- but it's still blinkin' red. I don't know. I mean, it's um, Not bad. Right there, there he is. I-I- Password. I'll put the password that's on there.
13:00
Speaker 2
No, you need to connect to that Wi-Fi name. That's your Wi-Fi now. Yes, you just need to connect to that because for you to log into the settings, you need to be connected to the default name first. Connect your laptop to that Wi-Fi. [silence]
13:00
Speaker 1
I am in in Grazer. Yes. One nine two. Yes. One six eight. Okay.
15:00
Speaker 2
Okay. Now open a browser. And then on your address bar, type there this numbers. You're ready? Okay. 1-9-2 . 1-6-8 . 1-1-
15:00
Speaker 1
Uh, I want that too. That one. The log in, administration. That is router network. router.network.com. Oh yeah, there's a, I'm on my phone. Halo. Um, therefore, I guess.
16:00
Speaker 2
Um uh. What's the page you have there now? Yes. What's the page you have there? What's the page? Are you routed through the links to this login page?
16:00
Speaker 1
It's not linking to the login page. Is yours, you said one nine two, right? That. That one, that one. Yeah, that's what I put in there. You just, there's a, there's a bunch of things that come up on the internet. Yeah. Yeah. I said, it said, uh, The first page is one that is an IP address who wollte like links and and other knowable bring here as access point or gateway. [silence]
17:00
Speaker 2
192.168.1.1. 192.168. You know, let me just start over. It's 192.168.1.1. Not breaking.
17:00
Speaker 1
my router, myrouter.local. All right. All right. A page with Linksys come up. Let find out. Let's see. say Linksys smart Wi Fi. Hello? Say say Wi Fi, say Wi Fi password. What say Wi Fi password? Continue with setup. Proceed with IP setup, Advice setup setup, all set up page appear, all set up page will appear. Click on setup page, click on setup page.
18:00
Speaker 2
if it's not working try this link it's my and router dot local dot local. Yeah. What's the page.
18:00
Speaker 1
[DOWNWEIGHT] Use your linkedin smart work. Add to sign in. The same to sign in. No. Yes, asking for email and/or password. Accessing the link in smartphone for user is interference. The internal part to password and click sign in.
19:00
Speaker 2
OK. Router password. Yeah, is it asking for a router password? Yeah, sign in. Is it asking for a router password or access to router? Is it asking for email? OK. Below that there's for local access click here. Can you see that option? For local access click here. [silence]
19:00
Speaker 1
Fagan? I'm sorry man. I'll give me access to. Right man. And there's a... then I press enter.
20:00
Speaker 1
Fucking trash right now, man. It's just, it's not not I I cannot find anywhere to only thing only page that are working is this one. Let me see. I'll take here again. This is this is not working, man. Start insurance now. You can't say anything. There. [silence]
22:00
Speaker 2
It's not working. You can try the password that is on the sticker underneath. You can try the router password that is indicated on the sticker underneath the main node. Try that password.
22:00
Speaker 1
Uh [silence] I got the op. Um can I, can I do it to the op? But it's not letting me. Can't find it. Alo. I have the app can I do it to the app why why the app will not work hello hello why the app is not would not work I thought the app is No, the, the, the, it's not, it's not the page, uh, the, the, the thing that gave me is not, is not working. Um, my local, whatever, uh, sent it, sent it. When I clicked to it, it just said, accessing the Lynx and Smart Wi-Fi user interface. It just a page telling you how to do it, but when I click on it, that was like, that thing's not working. That's my phone. No,
23:00
Speaker 2
You're almost there. Actually, you already have the page asking for router password, right? [silence] Okay. It's not the page. Actually. It should route you directly. Uh it will first ask you to download the app, but no need to download the app. You should have uh told me earlier. Okay? So, your computer, is that a computer or a phone? I'm I said earlier a computer. Do you have a computer? How about iPad?
25:00
Speaker 1
No. Yeah, I will do that. But I use the app to do it. I don't understand. No. They're blinking red.
26:00
Speaker 2
And you want to change the Wi Fi name, right? And the password, too? Okay. You know what? Yeah, as what I said, there's no link list account anymore. I mean, there's no cloud server anymore. That's why you can only log into the app using the router password. Usually for this one, we really need or we require customers to secure a computer or iPad to access the settings. But I will walk you through it still, though it's kinda difficult using phone only. The nodes right now, are they all solid blue? All of it or just the extender?
26:00
Speaker 1
The main node is blinking red. The other two children node is solid red. It is. It is connected. Three. hi. Okay. It's done. Well, [silence] [silence] but I am in the [silence] my phone is in the internet thing right now. Is it working? No it's blinking red still. [silence] Say again. [silence] [ 0m23s457ms - 0m24s67ms ] .
27:00
Speaker 2
red indicates that there's something wrong with the physical connection so we need to try a different port on the modem. okay now the link says it's steady blue. okay try the last port on the modem. Is it already for the phone line phone connection the third port or it's still an RG 45 ethernet port? I mean the port there on the modem?
28:00
Speaker 1
[silence] I'm still there, nothing, nothing is working. It's still, still, still blinking away, man. [silence] No.
29:00
Speaker 2
Hello, are you still there? [silence] Exactly. So it could be there's something wrong with the port or the Ethernet cable itself. [silence] We don't or we cannot determine it for now since there's no computer that we can hardware wired. [silence] That's why we need to try the other ports on your modem. [silence] Is that the only cable that you have only one Ethernet cable? [silence] You don't have extra one. [silence] And it's securely connected on both sides on Linksys and then on the modem. [ silence]
29:00
Speaker 1
say again a I will make my
30:00
Speaker 2
The Ethernet cable, is it connected properly, tightly on both ends? Okay. Is there any lights on the modem, particularly on the internet port, Ethernet port? Is there any lights on it that will indicate that there's an Ethernet cable connected, like a LED indicator, something like that? You can connect it back to the original port where it’s plugged in ever since. [silence]
30:00
Speaker 1
There's a tenet and internet with in there. Yeah. It's not working. I think I'm making it worse. Yeah. I blinked in red now. Well, you say it's not working. And you are saying... So there's no cloud service? Can you explain to that? But
31:00
Speaker 2
Uh-huh. What do you mean? Don't be bothered about that. The problem right now, the main issue is about the internet connections. Regardless of the cloud being deactivated or being disabled, <start_of_audio> and [STICCESC] [STICCESC] [silence]
31:00
Speaker 1
but that's what I'm telling you because I'm I'm I'm connected to the to the cell I link cell site internet on my phone right now and my phone is working fine that's what I'm telling you the Wi-Fi site on my phone is is is working you know about. Okay.
32:00
Speaker 2
Our Linksys should still work, should still operate normally. It's only the remote access that has been disabled on the Linksys router side. Uh-huh. Maybe your data is on Rudy. It's because your Linksys is still flashing red, which indicates there's no internet. So it's impossible for your phone to get internet. Maybe the cellular data on your phone is enabled. The reason why you can still search online. You can check if the data is on. Yeah, make sure your phone's Data so your Data is off.
32:00
Speaker 1
OK. the all solid red is crazy. so you are saying the We're not going to be able to use the app, right? Because hello we're not going to be able to use the app because there's no no connection, right? Okay. Okay. Is the main node is currently in blue right now. Okay. Let me see if it's still connecting to the uh this. No, it's not connected to uh the uh oh, shit. I got too broke on my farm.
34:00
Speaker 2
uh huh yeah it will not work without internet is it still blinking read the main node okay that means it's already online check your phone now if it's still connected developed setup up if if it's still connected try to visit web site to verify the internet connection
35:00
Speaker 1
[silence] All right. Let me see if [silence] [silence] B. Yep. It's connected to the internet. It's working. [silence] open [silence] All right. It's working. I think. Hello? It's working.
36:00
Speaker 2
Yes. It's working. It's online. [silence]
36:00
Speaker 1
[silence] [_] The actual email and password. Yeah. Yes, give me one second.
37:00
Speaker 2
K, you want to change the name, right? K, it should work right now. Um, open your app and then select manage Wi-Fi. Uh the open your app first. And tell me what the dashboard LOG in. Uh link you're on. Like and below it, tap on router password. Uh there's a router password option below. Can you see it?
37:00
Speaker 1
Did you put the password? Let's load the setup experience. Check the conditions. Connect the router to a modern source of internet. That's connected. Checking for internet. [ silence ]
38:00
Speaker 2
Yes. Okay. Accept that. Okay. It will then ask you to create a Wi-Fi name and password. [silence] Is it asking you now to create the wifi name and password? [silence] What's the
38:00
Speaker 1
Create a water password. Uh, yes. Uh, thank you.
41:00
Speaker 2
is asking for a router password.
41:00