V2 Rubric Detail — 5634f56a-6a6c-11f1-9…

[silence] That's a warning. I gotta pay for it. [silence] Hi, um, my, um, [silence] Well, my motor, uh, uh, broke down. Spectrum gave me a new motor. I went through, you know,

torture getting that thing set up with spectrum, but now my Linksys is not connecting to the internet. And they - spectrum said you all could help me, uh, sort out my, uh, router problems. Okay, I've got to, uh, go to my, uh, photos. Uh, there. And, um, here it is. You want to know the serial number or which thing do you need to know first? Serial number is: 2 V 1 M 2 B A 067 583 M, uh, 0665, M zero 67583M.

no, no, no, where I don't I see a name links this up my name. I see a password. I see a recovery key. I see a WPS. Is that the model number? Oh no, here this got it. Sorry. it is uh got to make it bigger. MR-8300 v1.1 Harrison Bism LinkedIn. My first name's Harrison. I'll spell my last name. B as in boy.

the, the light up on the router. That's what you said? OK. Now, the problem I have, without internet, cell phone just barely works. So Louise is going to hold the phone up by the door to go into the big closet where the router is and then I'm going to yell back. Uh, can you hold this up please? Hold on. We're getting set up to do this. OK. My first question is the ethernet cable from Spectrum modem, do I plug it that in to an ethernet receptacle or do I plug it in to the internet receptacle? [silence] did you hear that? Okay. So we the problem is the cell phone doesn't work where the where the internet is I gotta kind of walk and then yell. So it's real pain in the neck, but the question is on the back of the Linksys router, okay, the the the ethernet cable from the modem, spectrum's modem, that's a yellow cable. do I plug that in to an ethernet port or do I plug that in to to the internet port on the back of the router?

That. I need to move that plug over to, did you say Ethernet? Internet. Okay. And the Internet receptacle is, it has a yellow rectangle around it. So it is in that one now. Okay. So you want to know what lights are on? Okay. Light on what? What did you say? On the top? Oh, there's a red light on top. On top, there's a red light. Yeah, it's a red light is on top. Yes. It's on. It's on. Okay.

Well, the guy, the Spectrum guy, had me unplugging things and plugging things back on. And we tried, there's an on/off switch on the router. We tried that. There's also a reset button on the router. I have not tried that yet. Did you hear that? The reset button. Did you press it? Okay. Yeah. Does he need to? Are you currently on the internet? Because it was not working?

reset button it was fine until Spectrum's modem broke down. Did. And now something that the modem did broke the router? He said that it cost $15 for him to help you. Well, I guess we have to pay it.

Okay, what's, the process for paying it? Okay, are you ready? [silence]

Yes, what am I supposed to do? I'm sorry.

0331. 413. Yes, you may charge me.

Well, it's very difficult for me to do two things on the phone at the same time, but I have an iPad here and I also have a computer. Um uh um. Oh, on I gotta get organized here. I also have a computer which I'm more familiar with. So, where would I, where do you want me to look in my uh laptop computer? [silence] uh, [silence]

Okay, I gotta get like back into my iPad. Okay, and you want me to look at I'm on the page that says Wi-Fi. And, um, Bluetooth. I'm on my iPad and I'm in settings and I'm on the page that says Wi-Fi. The Wi-Fi name is B контроль A, B E E Z U S. It is showing there.

[silence] Hold on a minute. [silence] Because it's not saying no internet connection right now. [silence] Let me just check on the computer. [silence] Okay, it's not working on the Wi-Fi. [silence] Okay. [silence] Still says no internet. [silence] But why wasn't, why doesn't this one say no internet? [silence] On the laptop. [silence] Let me try on the back. [silence] Let's try on this laptop. [silence] Why isn't it search? [silence] [silence]

Now I've got it. I've got, I got, I have an Internet connection on the tab, on the iPad. But, um, I want a, I'm not, what do I have to do with a computer to get that Internet connection back? I've turned the oh, Okay, right, hold on network and Internet back. I'm just going to turn the, I have an Internet connection on the iPad, but not on the laptop. And so I'm trying to uh, turn it off, turn the

I need the Wi-Fi off on the laptop and turn it back on, but I don't see where I do that. [silence] The settings, oh, come on. This thing is so stupid. [silence] Jesus. How the heck do I turn it off? [silence] Is it the down here? [silence] No internet. [silence] Not connected. [silence] Oh no, that's Bluetooth. It's all many stuff. [silence] Wi-Fi is off. [silence] Let me turn it on. [silence] Okay, turn it back on. It still says no internet on the computer could I see your phone Louise does your phone handy. All right, so dating, Wi-fi, no internet connection on the phone. Well, this is kind of weird. It says no internet connection on her phone, no, no connection on my laptop, but there appears to be a connection. Oh, you know what it is? because a tablet, a tablet. [KEEP_UNCERTAIN] I mean, the iPad is cellular, so I think maybe it's picking up cellular. Okay. Yeah, it's not connected here. It says check. I don't know, it's really cryptic. Um, You know, okay, so what do I need to do with the router? Modem. [ silence ]

OK, so I'm waiting 30 seconds before I plug the modem back in. Do I wait for the modem to completely finish booting up before I unplug the router. OK. OK. [silence]

Okay. So I plugged, unplugged both of them and now I have plugged back in the modem and I'm waiting for it to go through the boot up process. [silence] We can go sit down for a minute. [silence] We just have to wait for that. for that and it takes that modem a while to completely boot up. [silence] Well, I'm waiting for the modem to boot up. It takes it a while. [silence] okay still waiting for the the modem to finish booting up OK, but it's not quite boar up yet. OK. I just plugged the router. power plugged back in please and I have to hold the following up right here okay okay all the right here so he can hear me okay what am I supposed to do now what's the light of the router

Okay. On the internet um, uh, plug, it's a solid green and a rapidly blinking orange or yellow. Oh the light on the top. Red. It's red. Yeah. Oh yeah. Um, I got, what are all the router and modes? Are there like independently connected networks in them? Are there like practically up in the ceiling and the laundry with them? I, um, I'm not sure. Okay. I'm gonna check it out. Um, um,

can do it, but, oh, my, God, how strange. Well, actually, okay, I can take this to the other room. Hold on a minute. I'm gonna go plug in a computer. [silence] Well, uh, i've run into a problem. my laptop does not have an ethernet plug on it. How long will the battery last on this if I unplug it? Couple minutes, i think. Mhm. Uh, uh, uh. He's playing with another computer right now. What I said was, my, uh, laptop does not have an ethernet jack on it. I've got another computer. I'm gonna go plug it in I because it goes dead. Uh, I've got a plug in its power switch and then I'll

attempt to plug in the Ethernet cable to it. [silence] Please, would you come and hold it here for a second for me? Okay, what am I supposed to do now? I believe this is okay.

The the this laptop here is now connected by the solid cable to the link sys ethernet port. Yes. Oh my God, I'm gonna have to get a ladder. And uh I'm gonna need somebody to hold the computer up in the air. I'll get the ladder.

Okay, here's the problem. Here's the problem, the cord goes through a wall. So I'm gonna have to uh a wall from one room to another room but hold on a minute, let's see if I can pull it through. Oh, hold on.[silence]

Okay. I am ready with a computer. I have an ethernet cable. I need to plug the ethernet cable in somewhere. Where do you want me to plug it in? Did you hear that? Okay. He's ready to plug the ethernet cable into something. You want it plugged into the modem?