V2 Rubric Detail — 585da32e-633b-11f1-a…

Yes, I called just a little while ago cuz I'm having a problem. We lost power here Saturday and it came back Sunday in the middle like one

But uh, what has happened is it no longer says my network name that I had put in, which was Blackie, you know, and um the password. It says you're linkc. you know, set up 95C, I think. And um no matter what I write in there or try to change it doesn't. do. Well, the fella that I spoke to before is very nice, very helpful, but I'm not very bright. And I'm not getting it, you know? So, um, I'm going to have to use the $[REDACTED_PAYMENT_DIGITS] one-time payment. And he Well, okay, is that okay?

That's absolutely correct. Okay. You're going to get you're going to get what? Another agent? Okay. Okay.

3 8 83, 5 5 0 4 8. Is 931, September 31. Is 2 2 8? Yes, ma'am. [silence]

I'm sorry. What? yeah. do you want me to go to the link? Do you want me to go to the Lindsay's app? okay. can do that. now say that again . you still you're. i'm so exhausted from all this. um i'm so sorry for being so stupid. um you still want me to go to the lynxes app right now? is that it? not yeah okay i can get that. got it.

What are we doing? Oh, it's purple. I have ever, when I pushed the reset and like that, got it to be blue but because I have, I spent a good portion of yesterday, playing around with this, around with this crap, I'm sorry, no offense meant really, but, um, it always turned back to purple, so. Okay. [silence]

Okay. Can do that. Oh, wait. one, two, three, four, five. Okay. It's green. Yes. To me, more of a pulse, but it's flashing. Yes. How long is that going to take? A while.

Oh, okay. Yeah, I, when I did, when I did the reset button, I did it like, and now it's black, and now it's, it was blue, and now it's back to green and flashing. Yeah. It's trying, I see. And now it's blue. Let's see how long that lasts. Yes. Yes, it is. Okie dokie, I can do that.

Yeah. Uh, 'cause you know, everything, 'cause we, uh, we have two two smart TVs and we have two mobiles and we have a laptop. And everything changed from what I put in as the network name. And to this, uh, Linksys, uh, setup, 95 C. And I have a password that I put, I must've changed it to, of course. And it's not acceptable. So, I don't know, maybe it wanted this, um, which I had forgotten all about, 'cause I, like you said, I've had this for a couple years now. There's a password also. no connection check router power or there is ISP select a different what should I do log out from this or what do I do uh where's that ok so I get off I go I go off the app you have to be very specific with me ok and I'm sorry I'm that's how I am and I will go to I'm going to my settings are you need to type?

and I'm gonna go to the Wi-Fi. Is that what you're saying? OK. Yes. OK. Wait. Mobile networks. Wi-Fi. OK. Available networks. OK. Lindsay setup. OK. OK. Says Lindsay setup 95C, incorrect password. Um, so you want me to go to... Yeah, that was a no. OK, that's a... Is that a pause? Yeah. OK, and then we get to, um, Wi-Fi. available networks. Um, next we're going to link C set up 95C. So we're gonna try to use the wrong password and say in correct password 95C incorrect password, so we're gonna type in the wrong password. OK, Lindsay send up. OK. Uh, correct. Password, uh huh.

Try connecting. If I had looked at the bottom of this, I would've gone through. If you want to connect to this network without internet access, you can connect only this time, or you can set your phone to always connect to it even if internet isn't available. You can change this in settings, connections. So what should I do? Should I connect only this time? Always connect. I am going to change it back to what I had, which was .

OK. uh. Oh, let me look. No, it's gone to red, and red is flashing. [silence] OK. [silence] It's connected. [silence] OK. so maybe their internet I do have a guy coming from them, my internet provider he's coming on Thursday morning that's I feel because I had to wait so long to get anybody to come here that it is probably more than just me who's having a problem here. You know? Um the woman told me there were uh that I was speaking to, told me there were wires down and trees down and lots of hail. I live in Pennsylvania. This is highly unusual, you know. uh eastern Pennsylvania. You know. So anyway, what do you want me to do? Tell me and I will try.

I, I I have the internet cord here.Connected. Oh, I see the switch.Oh, I Turn it off the modem. Let me turn it off the modem. Okay. I see. That's unplugged. Okay. unplug it. Oh, modem first.

can now you want me to plug in the internet? the modem? Oh, OK. turning that off. we'll start this sequence again because I did a little half-assed. OK. Couple minutes, huh? so you think I can turn it on. turn it on now again? the router?

con crickets. There you go. Ah, that's good. So on the modem, four lights are switch are flashing. What's this? Two, ah, come on. That's the internet. You know, where does that go on here? I would say it goes here. Ah, I wonder how long that's been out. My husband was out here falling around this morning. Maybe it just came out. It's hard to explain. Sometimes what's going on. So the. But first there's five lights on this modem. The first one, the power one, is solid. Then the other three DS, US and online are flashing. And then the link is solid. It's on. So, wait, they're playing games now. I think I think what's happening is okay, the first four are gonna be solid. I can tell. The online is flashing. Wait. The first three are solid. The fourth one is flashing. That's online and the link is solid. Okay. Now they're solid and the link is gonna start flashing. The link, the last one of the five always used to flash. And that's what's happening now. Oh, come on. Here. Okay. There you go. That looks like it's gotten normal. The, the, the modem. The, who? Oh, the Linksys router. So, that means I can put on the Linksys app, is that what you're saying?

No, it's not online yet. It's still, see, I got 5G, and it still, it went down to 4G once we lost power. And where that fan is that has the, you know, it's, it's to show your, your connection. Yeah, there's a little, there's a little question mark. So, it's not yet on, oh, network, I guess, but the, the modem is, not the modem. The router is on, blue now. That's amazing.

I'm thrilled. Okay. I'm sorry. No, it's not blinking. It's blue. Is that what you're saying? Oh, I don't know how you're putting up with me. Anyway, let me check on my laptop. Cause I'm in here. No, it's still showing no connection. But that's 'cause we're on the setup. You know what I'm saying? Yeah. So I'm going to go to Linksys's now app. Oh my god. I'm sorry. Yes, ma'am.

Yes, yes, yes. Well, when I opened it, it says, Blackie has no internet connection. Check router power or if go ahead. Log out. Okay. I'm trying there you go. Are you sure you want to log out? Yes, okay. Logout and God so. Trans Copy and Edit

Manifest, this is so exhausting and you must think I'm a complete wack. Now, you want me to log in? Okay. I'm entering, I will enter my email address. Okay. I see there is a block up here, it says email and router password. Is that right?[silence]

use the one in the gray box. Okay. So, when you say the router password, you mean that FO thing again? Try to use blah. I, I'm sorry, I'm sorry. Part of you is like, not coming through clear. What's the first part of it again? Say it again.

A. Okay. I gotcha. A. D. All in lower case? Yes. I. I gotcha. I gotcha. As if it was administration abbreviation. Okay. Router. Password. I will try it. Okay. It says must be six characters or more. So, uh, no, no. Okay.

The admin is not working. It says, um, I wrote in admin, it says must be six characters or more, but there's also reset password. So, I hit reset password. Okay, is that right? Okay. Okay. Email address. Uh, no. Okay. Password. Reset password. Address. There it is. Uh, yup. And you reset, password. Okay. Um, and I think I'm linked to a few.

And, off the ball. coming through. Wait, it's going around in circles. What's this up here? I

check your email. We just sent you instructions to reset your password. Uh I've checked it. Checked it. No, wait. Wait, I I yeah, You're getting way ahead of me. I told you that it didn't go through. You said set reset it, you know, put in my email and I had to reset it and they would send me where they're sending me instructions and

instructions to reset your password. If you didn't see, that's what I got. You know, this is too much for me. I'm getting I'm getting all worn out here. My brain is becoming pudding. So, so I mean So we're not going to reset my password. Is that what Well, I missed that. I missed that when you said that, then. I'm so sorry. Close this. We're going back then to where it said must be six characters or more reset log password. And I thought you said to do that. Okay?

My mistake. So what am I doing? Okay. No. I'm trying to log in, but it says I already told you, it does not like that, that it does not like that admin password. Let's close the app. We will do that. Oh, boy. Okay. Okay, choose a way to log into your router.

Wait, oh shit. Already using a log, a link-asease product. Log in. Have a new link-asease project. Launch setup. No we don't have it. Log in. All right. Uh but you want me to use the router password? Okay. And then you... I have to enter the router password, which do you... Is that the O F F O You know with the number in it?

No. They know. I already told you that. They know. I'm sorry. What? Yes. And you told me not to do that? I can't stand it. Must be six characters or More. So, you want me to hit reset password. They

reset pass. I must have written something wrong and um, fuck yeah. Let me go back If you don't get your story straight, uh, you're I'm getting very upset. And when I get upset, then I can't concentrate. So we're going to try this again. And then there and it comes here. There is no account with this email. Pretty soon I'm going to cry. You can create your account from here. Now we both know that similar I have. Well I do have a problem there that I don't want to address. So, it's going around and around and around. Eventually it's going to send me another password in the email because you didn't want me to do it this way, the first time. I have one. Let me go, let me go to. Oh, I just lost it. I just lost, I just canceled out on this because I didn't get what I wanted. All right. I will go.

try to go already using a link see on the or just log in would you like me to try that oh not there it's that same I can't on my

Yes, right. But nothing is on fucking on I'm swearing because you're starting to frustrate me. I do not have the the network is not correct. Do you understand that? The

Yes. That's that's the point. But you you keep Telling me stuff or asking me to do stuff that I cannot do. So, I am going to use my old password, because obviously why will not work? So, do you want me to use the router password that's on this, on the back of the linksys? [silence]

Oh my god, here we go again. It does. I'm not a sucker. It says it wants me to reset my password. I'm going to cry in a second because obviously something we're not something the lack of communication between you and I is astounding. Should I create an account? Should I create an account? Okay It wants if yes the but it said it said it said it said it said it said it said I it said I said

No, you told me to choose the email and router password. Yes, you did. You told me more than once, choose the email and router password option. I am telling you that I am going to do this again. I have to calm, I have to calm down first because you have been telling me repeatedly, I even said to you, it's in a gray box at the top and you said, yes. And I am going crazy here because after I do what you tell me to do, this is not the first time. Then you tell me, no, I did not say that. Well then by golly, I am getting.

[silence]

I have a problem, obviously, understanding what you, I'm going to, I do not see those options anymore because we have gotten past that. So, log in, we need to go to the password and I am going to write the one that I have written in my book and see what happens with that. If not, well then, we'll just...

move on because I'm going to hang up and try to get somebody else soon because things are not going the way they should. Let's see. Let's see if this works. Yes, that's exactly exact. Now we're up to your router has no internet connection. Check router power or if there is in uh, I'm trying to get this to say select a different network or log out. So, if they have me, I, if they have me, and I, that was using the

the one I have written in my book. So, if they uh, with this uh um, Linky's set up as the power number, I would think that changing it to black E would be the new uh, different connection. Would that be possible? What do you think? Right.

which is which is what I was doing and you just told me no, that's not what we were going to do. This is the problem. You keep you keep going from what back and telling me, yes, no, yes, no. Because you told me no that was wrong. Oh, I can't do this anymore. I don't know. I'm going crazy. And I'm not hanging up and getting having to pay another $15. I will log out.

What are we doing? Hello? I cannot connect my laptop. What is that you're not getting from me? My laptop will not go anywhere. So, how are we going to do that? [silence] Yeah, basically we're actually, like, doing this, like we're saying, like, I, I don't know.

Okay, we're on the, Wi-Fi. Show available networks. Is that what you want me to do? Or do you want me to go to manage known networks? [silence] Yes, it's right here. Link C setup 95C. I'm turning off my I cannot turn off my [silence] Connect automatically. Enter the password. [silence] You can [silence] [silence]

You can also connect by pushing the button on the router. Let me see this. What button am I pushing? WPS? I don't know. This is too much for me. You're fucking nuts. Enter the password. The bottom of the router. What default? I don't understand what you're saying. Are you talking about

Are you talking about the one with the F zero euk? uh-uh. I can't do this much more. Next. Well, you know, it's connected.

The trouble is that's not my. Um. I use, uh, Firefox. I can okay. Um. Okay. Okay, here we are. Somehow I'm getting Yahoo. Uh, Yahhoo. Yahoo. Oh my God, you got me a mess.

I don't know what that means. LaunchWindow. I want to web browser. Okay. In the address bar, enter your router's IP address or MyRol. Did that. Then press enter. No. No. What do I see? I put in MyRouler. local.local. What you told me. My I. Well, way up at the top it says that MyRouler.local Logins, Google search. So, what do you want me.

the search says google up in the corner is this new tab. no, it's not working. um, let me see. um, wait. um, um, um, um, I don't know anymore. I don't have, they're going to use they're sending me to, um, um, Google. I went on Yahoo, in Yahoo. Google. I, I, I'm so done with this. This is bullshit. It's got driving me nuts. And you are also. So, I am just don't know what to tell ya. Um. And then you're going to charge me again. I don't think so. Now, somehow, I will try. Wait, let me try Microsoft Edge.

And see what happens there. What was that that you wanted me to go to? I'm really going crazy. Tell me again, it was. Tell me what it was you were looking for. Hello? Yeah. Yeah. What is it? What was it? The first word? Okay.

Okay, download the Linksys app for setup. Yes. and I what? Yeah. Yeah. Okay. Click it, you said? Was that what you said? Click. Okay. Give me... Okay. Access router. Password. Okay.

Okay. Here I am with four, six, eight square boxes. Network Status, connected. Link seus, home networking. Wi-Fi settings. Yep. Yes, okay. Okay. I've seen them. Okay. Click. C. A.

Okay Wi-Fi settings okay. Yes

okay, hold on. Hold on. Hold on. All right, and then also, uh, uh. I got you. Holy shit. Should've done this in the beginning. Oh, two bees. Oh, okay. Okay. [ silence ] It, okay or apply? Okay, yes, yes. [ silence ] Well, it says, do you want to continue? So I'll hit, yes. Applying changes. Okay. Wonderful. Oh.

This is just different. No, hold on. Says router not found, you are not connected to your router. And yet my router is [...] What? Go ahead. Tell me. It says Blackie. Accessibility. Energy Saver. Live captions. Oh, oh, oh. You want me to go into my settings? Is that what you're saying? [silence]

uh. Uh. black. Properties. Uh. connected. Connected. Um, uh. no, I'm looking for the uh. not Wi, right? we're looking for the router. How do I find that? let's see. I'm crazy. Right? yeah. blacky connected and secure. it says Windows. Yeah. Um, your your router has no internet connection.

So, allow LynxEase to access your contacts, allow. Send logs, your logs help the LynxEase team improve. What does that mean? Share logs. Send logs, what does that mean? Helps LynxEase team improve the app and diagnose your... Don't worry, no private... share logs? Should I do that? Hello? Hello? Yes, I'm on my phone. You told me to go to my phone. It says send logs, you're... What? Should I send the shared logs?

Turn on the Bluetooth. I never, I would rather set up without, I don't use Bluetooth. Connect router to your modem or source. The router has a port labeled internet. Use that one. If not, or any port will work. It's connected. Plug additional nodes into power near the root router. Keep them close for this step. If you don't have more, I don't know. Make sure everything, wait, they're all downloading now. That's amazing. So, something's working. Now, my laptop says that it's blacky. Oh, here's settings. Yeah. I don't understand. And I don't understand a lot of things. Okay, that's done. That's doing it. Uh, node light is solid. Just gonna take a... wait, checking for internet. It's, it's taking up a minute. It's connected. So it is now connected to the internet, it says. Devices will automatically connect if they see the same Wi-Fi name and password. Yes. Blinksy's takes your privacy and security. Blinksy's does not track your application, blah, blah. Okay. Linking your account. I want to thank you for your patience with me. I know I am just very dispo... Vulnerable. I get upset and then I'm like wacko. Obviously, I'm not meant to be to work in in this stuff. It's a good thing I never got I'd never thought I would. However, ah, up to uh, I don't know. This is taking up to a minute. Configuring your Wi-Fi. Okay. So this means it should be on my TVs also, right? Oh. That's what it said, but it just told me that.

Me because it was trying to do something. Um, something went wrong and we couldn't transfer your Wi-Fi settings. Enter them manually for your devices to reconnect automatically or to do something new. Name your Wi-Fi, which I did already. Okay. Um, now I'll let you stay with me as I go into I'm going to go in the bedroom. If it works on the bedroom, it should work in the living room. So, or maybe I can do the living room because um, my fellow. Wait a second here. I had updates completing. Um,

Maybe because both TVs are off. I don't know. You know? Oh, this is just too much, isn't it? I gotta give you credit. You've got patience. Oh, wait here. oh my. Hold on. We'll see if if I can do this on the TV in the bedroom. If I can do it on the TV in the bedroom, then I should be able to do it on the TV in the living room. Because I'm not very smart, as you can tell. Oh, my God. Look I'll be there. Kill me now silence i there. All right, let's do this. Oh what a deal. it's not coming on uh-huh network settings I'm trying to find network settings and it doesn't it says please check your internet connection I have an internet connection not signed in oh not signed in wait link your account link all your devices easily subscribe to apps on your TV and and then all your subscriptions in one place down here oh my god. Caption picture mode. Get connected. Okay, I'm working on it. I'm glad that I told you to stay here because I think this is the more difficult. This is the one blackie. Okay. It says no internet. Name your life. Now it's connected. Okay. Now select forget to forget no not to forget blackie. Test connection. Okay. Wi-Fi signal strength is good.

it says connected to disconnected, re-test internet re-testing. ah Now it's okay says connected to black key, it's connected. all right cool So that should work. um, test connection, right go manual setup. I don't know network information, network well we don't need that. That's not what I'm working for. Let's go. I have to come up here. I'm telling you, this is a process. You should be lucky I'm my my husband isn't here. Um, accessibility. Um, captions. Close captions. Captions. If you want to do it off, I'll close captions off. Unless I turn them off. If you're on You-Too, you can turn them on. Okay. What am I doing? All settings. What's going on here? Okay. Back. link your account with all of your devices. So, we want to go no. Google? No. Smart home settings? What's that? Google cast homepage settings.

I'm very, no, I'm very sorry about that, because I'm not, I'm not like that, but I do get like that. This one is working. Let's see. Let me get the remote and see. The picture came up, but it came up before also. Let's see. Let's see what this says. Um, it's on there. Happy, happy, joy, joy. Check connection. Uh oh, no, no, no, we don't want that. Um, we'll go home. Um, we'll just do this thing this comes on. If it comes on, then we know. Yes, it's working on the bedroom. I knew the bedroom would be easier, because it's Roku. The other one is Vizio. It's a little more difficult, more temperamental. Okay, thank you so much, sweetheart. You have been with me for over an hour. I know that. I'm sure, and you have been so good, so if they ask me for a survey, I will give them a good one. Okay? Yes. Okay. Okay. Okay.

Yes, everything is swale, okay? Let me check this laptop and make sure that it's, it's uh doing its thing. Yeah, we did before. It said Blocky and all that jazz. Okay. And thank you for your patience. You've been uh a real ace about this and I appreciate it. Thank you very much. Hasta La Vista, Baby. I'm gonna go now. Yes. Yes I am. Okay, 4611.

Thank you so much. And that was worth it. Well, worth it. Thank you. You too, dear. You too. Let me check this and I will. Okay. Thank you. I will. I'll end it.