Speaker 2
Welcome to, um, to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register dot Linksys dot com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue.
00:00
Speaker 1
[silence] yeah, hi, how are you? Um, yeah, I've got some technical difficulties here with my
02:00
Speaker 2
Hello. Thank you for calling Mixes technical support. This is Charm. How can I assist you today?
02:00
Speaker 1
Marshall, so I'm kind of in a panic.
03:00
Speaker 2
I may know what's the problem with your router. Sir, I see. So they are both is it solid red or blinking red.
03:00
Speaker 1
solid red. After reading on your website, I held the button anywhere from 10 to 20 seconds. I don't think we changed the password. Um Sure. Yep. Serial number is 4 5 C as in Charlie 1 0
04:00
Speaker 2
I'm sorry to hear that one but there's no reason let me assist you with this concern first of you may know or how long did you press the reset button? uh-huh. I see okay. And when you set it up before sir did did you customize or change the wifi name and pass word or do you leave it as it is like Velo. I see your rate. Can you provide the model number and the serial number of your main router the one that is going to to your modem's? Uh-huh. Alright.
04:00
Speaker 1
M as in Mary, two, B as in Boy, zero, one, eight zero eight, the model number is MR 7500. Uh, let me see here, the, the,
05:00
Speaker 2
And can you see there the model number there? credit. And this one there is the two nodes or the two links it's provided. Yeah. So they have the same model with this main node.
05:00
Speaker 1
Let's see, the model number. I don't see the model number here. Oh, model number. No, it's different. The model number for one of the extenders is WHWHW. V is in vector 2. Do you want me to see if the other one is the same number? Mhm.
06:00
Speaker 2
from the to child nodes. mm-hmm. All right, got it. Thank you so much. hi, yes, please.
06:00
Speaker 1
Uh, it is, uh, Spectrum. Yep. Uh, let me put you on speaker here. [silence]
07:00
Speaker 2
I see and also for main um who is your internet service provider? Spectrum. Hold one moment here. All right, so just to confirm, sir, that this may not go back to default settings kindly go to your Wi-Fi settings and see the available network on your phone and tell me if you can find any Linksys or mesh name on your Wi-Fi list.
07:00
Speaker 1
here. Okay. you can hear me. Uh, yes, I have, I have two that come up. The first one that's showing is is link set up 77 and then there's, and then there's another one called vehicle op set up 6 FA. And that is, that is the same as the, um, is the extender. the,
08:00
Speaker 2
All right, so it's showing the remote switch. Uh huh. OK, I'll wait for you to get that. Thank you so much for the information. Because based on the record here Mr. with that model number and serial number that you provided to me your device was already out of warranty last March 27th of 2004 and for the out of warranty device sir I do apologize but I could not provide a free troubleshooting over the phone however if you insist I can provide you a one time non refundable technical support but you need to pay for $15 for the 16 minutes [silence]
08:00
Speaker 1
Well, uh, I guess before I answer that question, uh, my main router, I mean, I guess I shouldn't have hit the reset button. And I was I was reading off your instructions that said do that, but I guess I should not have done that. So is this a difficult, is this hard to to reboot and reset up or I cause I don't think you're I don't think there's anything wrong with the equipment. I think the equipment's fine. I just think it needs to be reboot or reset. So.
10:00
Speaker 2
However, sir, if you don't want to proceed with the payment, what I can do here is I could send you an email instead on how to set it up yourself or troubleshoot it yourself. Or you may consider also trying our Linksys AI agent for guidance, and it is free of charge. Which one would you prefer? [silence] Um no, sir. It's um me. There is no issue, way, for you to save
10:00
Speaker 1
[silence] Last, do you think if I if if I pay the $15? Do you think we can get this done in one hour? Well then, I'll pay the 15. I'll pay the $15 and and let's do it together.
11:00
Speaker 2
I bed it up against her. Um, there's a fighters method. I, I can send you the step by step procedure on that. And if it doesn't work, then you can contact us back so that um you may proceed with the $[REDACTED_PAYMENT_DIGITS] if you want. Or I can walk you through on how to do it also. But you just need about you need to pay $[REDACTED_PAYMENT_DIGITS] for the troubleshooting share. That will last up to six minutes. Um, yes, sir. Even though we excite it to one hour and it's still not connected, then I can um assist you. But however if Mhm. Mhm. Mhm. I see, all right. So let me process it here. Before I proceed with the payment fight, could you provide your first and last name and also your email, please?
11:00
Speaker 1
okay. It's my first name is Derek, D-E-R-E-K. My last name is Dodge, D-O-D-G-E. My email address is, my email address is, Derek M. Dodge at gmail.com. Yep, it's 214-802-3793.
12:00
Speaker 2
All right. Hello, Bolton. Got it. And also, can I provide your phone number, sir? Uh-huh. Got it. Okay, just give it two, two, three minutes, sir, let me create a quick record for you, and we'll process the payment immediately.
12:00
Speaker 1
You will you also make sure that once we get these extenders working and then I replace those in the house. You'll make sure that those are still working for me, right? Yes, yes.
13:00
Speaker 2
Yes, but once we're done processing the payment, then let's proceed with the troubleshooting.
13:00
Speaker 1
yes am i gonna pay with a credit card i'm paying up front or are we gonna pay after we get it done
15:00
Speaker 2
All right, so let's proceed now with the payment sir and, and I will pause the recording there so that, we could not capture any details with regards to your card information. And also, just to confirm sir, um, are you calling from United States? Let me pause. So, can you tell me sir, what's the first and last name showing on the card you'll be using? [silence] Um, [silence] We need to proceed. [silence]
15:00
Speaker 1
I'm sorry, what was your question? The name is the same. It's Derek, D-E-R-E-K. Dodge, D-O-D-G-E. I thought you were going to send me an email and I was going to do it. 5 two one eight 7 6 0 0 0 one 0 1 5615.
16:00
Speaker 2
Okay one moment. Here. Um and can you tell me what's the card number? All right Okay alright can you repeat the card number sir?
16:00
Speaker 1
Then let me take you off the speaker. one moment Can you hear me better? Yeah. Yeah. [REDACTED_CARD_NUMBER]. [silence]
17:00
Speaker 2
is you're cutting in and out. [silence] Okay, uh, one moment here, sir. [silence] Ma'am. [silence] Hello? [silence] Yeah. [silence] Yeah, can you repeat the card number? [silence] Got it. Thank you so much. And
17:00
Speaker 1
02: 30, 671, 750, 34.
18:00
Speaker 2
and can tell me what's the expiration date of this? got it and how about the security code? okay so the modem expansions got it how about the zip code? good let me process the payment here please bear with me got it all right can you unplug the cable that's connected?
18:00
Speaker 1
[silence] how old is this uh is this extender do you know or this router? Yeah, I mean it's well, it's I bought it all together. Okay. And then the warranty six you said 2020 right?
19:00
Speaker 2
And I'll be sending you the receipt of this one first so that you have a reference with regards to the payment that you made. Let me. The main one. Shut up all the operators. I see. Okay, let me double check here. You purchased this on. [REDACTED_PAYMENT_DIGITS] So it's been three years for the main one. It's been three years already. Um, [REDACTED_PAYMENT_DIGITS] Uh, [REDACTED_PAYMENT_DIGITS], I mean. March [REDACTED_PAYMENT_DIGITS]
19:00
Speaker 1
I'm sorry March of what year? 2023. Okay. and the warranty expired last in March or you said in 24? Okay. It's solid yeah. Correct.
20:00
Speaker 2
[REDACTED_PAYMENT_DIGITS] Yes, for this main node that you have, Saray tarab, it has one year waranty only. So I'll set a timer here and I'll let you know which ones we need. OK, so I'm on it here. Great. How much for the payment, sir? And so let's proceed with the troubleshooting. OK. So since the light status or of the main node is solid purple, correct? And Or solid bright. OK. And if I Mr Mistar, how far is
20:00
Speaker 1
they are about five feet away. All right. Hold on. Hold on. Hold on a second here. Let me plug this other one in. I think we cut out there for a second. So, will you repeat yourself? You're saying on the nodes. We're starting with a, we're Oh, we're talking about the main router. Is that, are we talking about the main router? Okay. It's It's solid pink. Yep.
21:00
Speaker 2
Okay, we press and release press release for five times. Not too fast and not too slow. Alright. [silence] [silence] For blinking big, all right, so let's wait there for about three to five minutes until it's done communicating with your modem. And light status should change to solid blue after, if it's successfully connected. And how about the child notes, your what is the light status? Is it blinking also? [silence]
22:00
Speaker 1
Uh, let's see. No, they were all they're solid red. Guess what? The main router is solid blue again. That's a good sign.
23:00
Speaker 2
All right. So it's sold. it's red. If you, let's wait for a minute or two just to confirm it will stay solid blue. Yes, sir. That is a good sign.
23:00
Speaker 1
quick question for you. these routers, I mean, will these last 3, 4, 5, 6, 7 years or should you replace them every third year or do you have you? do you know? Okay. so I should get a good couple more years out of these. it's still solid blue. there Yeah, but I, I did not push those buttons.
24:00
Speaker 2
Um yes. Yes, it will lessen as long as the hardware is not, are, there is no hardware issue. Then, it will last up to five years. Mhm. Yes, sir. It's not solid. And how about the child node? Is it still solid red or pink? You don't need to push out button, sir. Give me one moment. Here, okay. So since it's solid, Ms. Hally can reconnect your phone.
24:00
Speaker 1
Okay. Geez, that's good.
25:00
Speaker 2
one or any devices that you have so that you could check if the internet is working. Yes, sir. I can hear you. Yes, try to connect to the default Wi-Fi name of this main node. The password is under the router, under the speaker.
25:00
Speaker 1
the link set up 777. And I have gotten the check mark, so it never asked for the password. So I guess, yeah. I'm sorry. I didn't hear you there. On my phone. So yeah, I can get on other websites on my phone, but but I'm also on a cellular plan as well. Do you want me to try on the computer or something or
26:00
Speaker 2
[silence] mm-hm, all right, so it's connected? Okay, kindly open any browser or any application and see if the internet is working [silence] open any application or any browser and see if the internet is working. Mm-hm, yes sir.
26:00
Speaker 1
Are you still there? Are you still there, supposed, I'm not sure I understood exactly what you wanted me to do, but because I'm on a cellular plan, you know, I still I can open up any website or do anything like that. You want me to try on my computer instead to see if it's working there or no? Yeah. Yeah, that that makes that makes sense.
27:00
Speaker 2
[silence] Yes, sir, I'm still here. [silence] Yes, sir. Yes, please. Can we open your computer or connect your computer to the Wi-Fi and see if the internet is working, sir? Let's see.
27:00
Speaker 1
Yeah. Yeah. Yeah. Yeah. Yeah. My computer is not connecting.
28:00
Speaker 2
right. Did you connect your computer for the Wi-Fi? Try to forget the net, sir.
28:00
Speaker 1
Oh, O-O-O-O-Ocs, okay. Um, just. Yeah, I didn't get set up on my computer, so that's my fault. P-P1892[silence]
29:00
Speaker 2
Did you forget the network so I turn on another Wi-Fi?
29:00
Speaker 1
All right. I am I am on the Wi-Fi. Okay. Yeah, it's it's working. I'm in.
30:00
Speaker 2
all right you're connected. Can these open anyway website, sir? Let's see if the internet is working, online. all right. So it's working. all right so since you have confirmed that its working and online sir we will add now the child mode or.
30:00
Speaker 1
Yes, it is. they're both, not one's solid red, the other one is, is like a bright green. Yep, yep, one is solid green, one is solid red. [silence]
31:00
Speaker 2
Can you finally tell me what's the light status of the two extender? Is it still solid red? All right, so it's solid green, it means it's already connected. So we will add the last one. So for the solid red child nodes there, we need to reset. So one, can you hold the reset button until the light went off and release once the blue light is showing for the red light channel.
31:00
Speaker 1
I'm still holding the button. No? Maybe it's just dimly lit.
32:00
Speaker 2
Alright, so there's no lights already? Thank you. Alright. Can you please release the recent movements? And what's the latest status again?
32:00
Speaker 1
I think it's blinking trying to. It is a. It's very hard to see, to be quite honest with you. It's a a light. It looks like it's blinking and it's a light. Now, it's solid red. That is correct. Yep.
33:00
Speaker 2
I see. What's the light status again, sir? You're cutting in and out. All right, so it's blinking blue earlier and now it's solid red. All right, pinkish red. Okay. Thank you. Alright. So, is it still solid pinkish red, sir? So, kindly press the reset button again on the main node, the one that is connected to your modem. Press it again five times, like press, release, press, release, for five times. Not too fast and not too slow. Yes, on the main router only.
33:00
Speaker 1
Okay. Blinking white pink again. Still solid red, yep. no, no, no, it's blinking red.
35:00
Speaker 2
All right, and what's the light status of the main router? All right. How about the child node sir? Is it still solid red? All right. Okay, let's give it about three to five minutes and until they are done communicating to each other. And the light status of the child node should change to solid field green, just like the other extender. And if it's solid field green, then it means that's already connected. So let's give it about three to five minutes.
35:00
Speaker 1
to move them or clean them or something like that. And when I unplugged them, that's when they turn red. And then they never turn green again. So the, does that happen often or that should not have happened, I guess? Yeah. uh, One extender is probably, 50 feet, 40 feet away. The other extender is probably 60 feet away. [silence]
36:00
Speaker 1
yep yep I understand these things have worked fine since you know for three years so I've never had a problem with them so so I know it worked yes do I need to do I need to update is that something I should do should I up update the I I see okay both of the extenders are
37:00
Speaker 2
so that it will not lose connection with the other node or the other extender. Yeah, that's the ideal one, in between 20 to 30 feet only. Or maybe, um, there might be some firmware updates, that's why it get disconnected. But it's working before, correct? About three years ago. Alright. It's just suddenly disconnected. Unknown speaker it's automatically updated.
37:00
Speaker 1
You are now green. Well, now it turned red. Shoot. It's blinking from red to green. The main router is still solid blue or blue. And both extenders are solid green.
38:00
Speaker 2
All right, let's wait for a minute or two, sir, just to confirm it will stay on that color. And it will turn to solid green after. Let's give it a minute. All right, yeah. All right. So since they're all solid green, sir, so you may relocate this to the...
38:00
Speaker 1
Can I, uh, Can I ask you a question here? On, um, so, on my laptop, on my laptop computer, I connected to the, uh, the links set up, you know, seven 77. But I was always connected on our Wi-Fi. So we've always had another Wi-Fi that we've always been set up on. So I, I guess uh, Yes, Yes, that's correct. [silence] Can I, uh, Can I ask you a question here? On, um, so, on my laptop, on my laptop computer, I connected to the, uh, the links set up, you know, seven 77. But I was always connected on our Wi-Fi. So we've always had another Wi-Fi that we've always been set up on. So I, I guess uh, Yes, Yes, that's correct. [silence]
39:00
Speaker 2
[KEEP_UNCERTAIN] Extender on the location you want to relocate it and let's wait for about three to five minutes after you plug it into the location you want to plug it in. Yeah. Mhm. Did you have your, um, own network name? Is that correct? Mhm. All right. So, yeah, maybe you customized this, uh, this one when you set it up before, but no worries, we will,
39:00
Speaker 1
Okay. All right, so, so relocate these, uh, these, these extenders, is that correct? I'm starting now. Starting in three, two, two, one. [silence] You want to do that now or do you want me to relocate the? Uh, 'cause I just unplugged one of them, so let's make sure it turns green again. Code. And bear with me one second, because I want to get the the name and the password.
40:00
Speaker 2
customize it later on, once you relocate the child most? Yes. Before you relocate that one, sir. We will just change your Wi-Fi name and password, so that we can confirm it will stay solid green. Once we change. Some settings on your router. We will. Uh we will change your Wi-Fi name first and the password. And after we will relocate it.
40:00
Speaker 1
password. Bear with me one second here. Just one second. Hey Kim. Can you come here real quick? I'm gonna rename this to Team Flex again. But do you remember what the password was? K-K-n-A-J-D 5 I think exclamation point. okay. All right. Couldn't find it in there. Okay. Um here. Okay. Wait. One second. Let me hope it's this guest here. Okay. Yeah. Mine is probably the netowrk broadband. And we'll click that. And then we'll click on home use.
41:00
Speaker 2
Yeah. Oh yeah, let's wait for that one, sir. But while we're waiting, you can access the router settings of your router because it might change the colour to green later on. Okay, so since your computer's house? That's good to hear. Which one do you want to use? or do you want to use your laptop?
42:00
Speaker 1
Well, I'm on my laptop right now, is what I've said, yeah. So, but I want to change both. I want to change my laptop and the main home computer. I want to make sure that, so it doesn't matter which, do you want me to do one or the other? I mean, yeah, we're going to use my laptop then. Correct. Okay. h, ttp. Yep. [silence]
43:00
Speaker 2
Mm-hmm. I see. either of them, sir, as long as you can access the router settings to change your WiFi name and password. I see. So, since your laptop is already connected to the Wi-Fi, correct? To the Linksys Wi-Fi. Okay. Kindly open a browser. All right. On the address bar, sir, kindly type in HTTP, right? colon foreward slash foreward slash.
43:00
Speaker 1
Just one Slash right? Yep. Say that again, two? Can you repeat yourself? OK. My router. Yep. I'm sorry. At. The at sign you mean? I can't, I can't understand what what you're saying. I'm sorry.punkt local.how.
44:00
Speaker 2
Uh, two, forward slash. So, yes, sir. It should be HTTP it should be HTTP colon forward slash, forward slash myrouter.com myrouter.com it's no, it's period. Period local. Um, my router? Period local.
44:00
Speaker 1
Okay. Okay. Download the Lenox app for setup. Correct. Okay. Access router number. Oh, now it wants the password. I think you may have cut out there. Did you say admin or something
45:00
Speaker 2
Yes. and enter please. all right, what can you see on the page? can you see the the image of the phone or a picture of the phone? Click that one please. all right, kindly input admin all ' or ' 1=1 '-- Yes, admin, all lower case letters please.
45:00
Speaker 1
Admin. [ silence ] Can you say it again? Cause I typed in admin. Yep. Okay. Yep. Now, it's got now it's got a lynqz smartwize. Wi-Fi. The Smart Wi Wi-Fi tools. Yep. C A. Yep. Yep. Okay.
46:00
Speaker 2
Okay. [silence] sign in? [silence] Yes. Admin. [silence] all in lower case. And then sign in. Click sign in. All right. So you're ready on the page. So I'm kindly scrolling down, on the bottom part of the screen, find the CA word. It's a small word at the, um, on the bottom, bottom right corner. Yes, CA.
46:00
Speaker 1
No, but I will, okay. I did I clicked it. Yep. yeah, there's two point four five six there's three of them so I can change it right now highlight it and change it to what I want to call it.
47:00
Speaker 2
All right. Did you click it already? All right. Did you find the CA? I see. All right. So go to the Wi-Fi settings on. Can you see the 2.4G and 5 gigahertz, correct? Mhm. So, yes. You can rename all that bandwidth. You can use the same Wi-Fi name and password for all the bands. Yes. Yes, sir. And tell me once
47:00
Speaker 1
I'm going to change all three of them is that correct? Um, So, okay. Can you hear me? [silence]
48:00
Speaker 2
Yes, sir. And also make sure, sir, you take a photo of your Wi-Fi password, if you change your Wi-Fi password or you write it down, because just to set a perfect, uh, expectation, once you change your Wi-Fi name and password, you will be disconnected to your Wi-Fi because you'll be changing some settings on your router. And you need to log in again, or you need to connect your laptop again to the new network you created and input the new password that you created, all right? Uh, yes, sir, I can hear you. [silence]
48:00
Speaker 1
I changed the WiFi name, um, to what I want to call it now, I guess, um. The path, the WiFi password is still the same password that is on the bottom of the modem, um. So, I, I have not, um. I can change it? Okay. Um, that one. Okay, so changes of key. And, change them all, correct? So, [silence]
49:00
Speaker 2
Mhm. Um, you can change that one if you want to. Yes, you can change it to the whatever password that you want. Just make sure you write it down or you take a picture of the new password. Yes, sir.
49:00
Speaker 1
Okay. Now the 6 GHz band, the Wi-Fi name seems to be, it's folded in red. I'm not sure why it is, but maybe that's just because I don't have a 6G band or something, but okay. So I've changed the name of the Wi-Fi name and I've changed the password to all three of them. So should I go ahead and hit okay or apply? So for some reason, it won.
50:00
Speaker 2
yes sir. silence. Apply. Apply. silence.
50:00
Speaker 1
Don't let me change the 6 ghz band. Oh, here. No. All right. So I'll do this. You're updating Wi-Fi settings. Okay. Uh one last time here. Okay. All right. I'm going to hit yes. Okay. So they have been uh it has been applied.
51:00
Speaker 2
I know I even though you can change them one then you may proceed.
51:00
Speaker 1
The uh, are you still there? it has now come back to wi-fi settings, it came back to, OK, cancel and apply again. I don't know why that is the case. Should I just hit apply again or or or Yeah, it did. So I guess I should
52:00
Speaker 2
Yes, there, I'm still here. All right, when you click the apply earlier, is it telling you applying changes? Okay.
52:00
Speaker 1
just hit apply here again, right? Just created is is is there. Yep. Yes, it's it's called team black. And it and it is highlighted and I have the checkmark on it. On my phone.
53:00
Speaker 2
no need sir before you proceed on that one kindly check your phone sir if you can find the network name you created go to the Wi-Fi settings um on your phone and see the available networks if you can find the network you created uh what is that again sorry I see all right so you're already um connected to that and it showing on your Wi-Fi list correct? okay so yeah you don't need to click apply sir since you successfully um [silence]
53:00
Speaker 1
Let me look on my computer and see what the computer says. So the computer says team flex as well and it says it's connected. So, okay. So it's been applied. So should I? Okay. Yes. Okay.
54:00
Speaker 1
[silence] All right, they're both green [silence]
55:00
Speaker 2
right so let's give it about three to five minutes sir until the device is done starting up
55:00
Speaker 1
[silence] Yes, I have, yeah. One is uh, one is blinking red light.
57:00
Speaker 2
Did you relocate both of the helions there? All right, so that's it.
57:00
Speaker 1
the other one is yeah both are blinking red your other is still blue I Nope, not yet.
58:00
Speaker 2
All right, let's give it two to three minutes. I'll set a timer here. So one change the solid blue or solid green. But they are still blinking red.
58:00
Speaker 1
the main router is still solid blue yeah shoot yeah oh um okay the one closest to the main router is now the solid teal or solid green so that's good news and then the furthest extender is just now turned from red it has turned to green as well [silence]
59:00
Speaker 2
Alright, so let's give it. No. Alright,
59:00
Speaker 1
Oh, it's, it's now blinking straight. Yeah. Now it's blinking. It's the furthest one is blinking red. And now it's blinking it to green. One is solid green. The closest. [silence]
60:00
Speaker 2
Other minutes fix just to confirm if will it say? All right. So yeah, let's give it 10 minutes.
60:00
Speaker 1
Yep, they both are solid green, yep. Well, the closest is solid green. The furthest is still blinking. It's now blinking red. It was solid green. The furthest one is blinking red.
61:00
Speaker 2
All right. Is it so blinking red? Is it linking or solid green? how far is it from the second extender there to the second child mode? all right. and let's give it a minute here, and let's see if it will change to solid green or it will stay blinking red.
61:00
Speaker 1
I tried to I tried to connect the TV to this extender and maybe that's maybe I tried doing that too early or something like that would that have been the reason why it's blinking red right now or does nothing to it yeah it's still blinking red yep all right I it's unplugged yep
63:00
Speaker 2
Um, no, sir. All right, is it still blinking red? All right, try to unplug it, sir, from the power source, and wait for 20 seconds before you plug it back in. All right, gently plug it back in.
63:00
Speaker 1
Power source. Yes. You know, I'm almost thinking about switching these two extenders. Is that a problem or don't do it? I want to change them out. I guess it shouldn't shouldn't matter.
64:00
Speaker 2
And is it connected directly to the power sourcer or connected to the power strip? all right directly to the wall okay so let's give it about three to five minutes again let's wait and see what the light status [silence] out there let's wait for about three to five minutes
64:00
Speaker 1
yeah okay no no no they can they can see each other all right it was blinking red it's now just turned solid green [silence]
65:00
Speaker 2
FOFFive minutes, and if it doesn't work, then we will swap that one and let's see if there is allocation issues on that. Is there any wall in between, sir, from this uh the other extender to this extender? Hmm, I see. You got it.
65:00
Speaker 1
But it did that earlier too, so we'll wait and see here. Yeah, it's ready again. [silence] They're both all green.
66:00
Speaker 2
Yes, sir. So let's wait for a minute or two again. [silence]
66:00
Speaker 1
For right now. Correct, yep. Okay, and then when I want to connect the TV now to these pods, I just, I'm going to have to go back to the Wi-Fi setting and or or or maybe it already said it. Yeah. If I want to stream and do all that stuff again, yeah, okay.
67:00
Speaker 2
All right, so they're both solid green. Okay, so let's give it another minute service to confirm and once it will stay solid green after a minute then it means that it's already connected. Yes, go to the wi-fi settings on your TV and select your network.
67:00
Speaker 1
All right. The one extender that's the closest to the router is still green. So, that's a good sign. The main router is still solid blue. Which is good there. The main computer should just connect itself to the Wi-Fi, but I shouldn't have to. I don't have to do anything there, right? Yeah, I have that's solid blue on that one extender, and I have solid, blue, green, whatever you want to call that on both extenders. Correct.
68:00
Speaker 2
Mm-hmm. Yes. All right, so both of the extender are now solid. Green.
68:00
Speaker 1
[KEEP_UNCERTAIN] Do you mind if I just, yeah. Go ahead. yeah. I was just going to try to connect on YouTube TV here on my TV to see if Yeah, and the TV. uh I can stream on the TV now so. Yep. uh TV's working.
69:00
Speaker 2
I see, alright. So since you... Yes, sir. Yes, go ahead, sir. Can we connect to your... Alright. [silence]
69:00
Speaker 1
extenders are working um. Let me just uh, before I let you go, I, so I, I guess, let me, let me ask you this again. If If I move the extenders I'm sorry, you call them mods, mods, that what you call them? Or nodes, okay. When I'm If I unplug a node in the future, I unplug it. And if that if that light turns red again. What, So I don't have to call you again? What do I need to do? The same thing we just did here? Or [silence] Okay. [silence]
70:00
Speaker 2
Connected. All right. that's good to hear, sir. all right, so is there anything else sir I could assist you with other than this? No. yes, known. Once the light change is all the DeR for one of the nodes, you just unplug it and move it closer to the domain node. You
70:00
Speaker 1
Okay. Okay. That's - that's the secret is to press the main node five times. Okay. Um, then I - then I do have one. Can - you said you're gonna. [silence]
71:00
Speaker 2
like about 3 to 6 ft away. And wait for two to three minutes until the light is stable. And if the light stays solid red, then that's the time you need to reset the child node or the node. Press the reset button until the light turns off. And once you're done resetting it, wait for another two to three minutes until the light is stable, and the light should change to solid purple after after you reset the extender or the node. Once it's solid purple, it means it's ready for setup. Then the next thing you need to do is press the reset button five times on the main node for it to connect it. Yes, sir. Yes, sir. All right.
71:00
Speaker 1
you to to email me the the bill for 15 the the receipt for $15. Will you will you also email me you said if I didn't want to pay the $15, you said you could email me the instructions on how to do this myself. Could you email those two? Yeah, if you could do that, so that way if I have to do this in the future hopefully, I can now figure this out myself. Perfect. I really appreciate your help. Thank you very much. Yeah, no, thanks you too. See you.
72:00
Speaker 2
Yes, I already sent it. I, guess I could send you the E-mail Sir, if you want. Alright, so yes, I will send it to you. And expect an E-mail from me after re and a call. All right. All right. Thank you so much also sir, for your cooperation and also your patience during the process. And have a good one. Bye for now.
72:00