Speaker 2
Welcome to linksys support. To ensure quality service, your call may be monitored. Certain products will be supported while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence]
00:00
Speaker 1
Yes, ma'am. We've had ongoing issues with our...
22:00
Speaker 2
Hello, thank you for calling Microsoft Technical Support. This is Charm. How can I assist you today?
22:00
Speaker 1
links list routers off and on for the past two or three years. Um, as of August of last year, I corresponded with Larry in technical support, and he asked me the next time there were issues to send him the, uh, basically download the diagnostics and send it to you guys. So I did that a little while ago and sent him an email. I'm not sure where he is, but figure I'd give you a call and see if you could help. Two six two eight eight zero five three one four. One.
23:00
Speaker 2
Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Let me quote the Lab erf. Thank you. Mm-hmm. Mm-hmm. Mm-hmm. okay. Thank you. Let me double check the one out here. Sir, can you provide your phone number? Let me pull up your records here. [silence] Got it. Thank you so much. Please bear with me. Let me pull up here. That means I'll check. Here. All right. So just to confirm, am I speaking to Craig Schoonover? All right. Thank you so much for confirming, Craig.
23:00
Speaker 1
Coming at the top covers up my wireless thing. But before I called you, I'm in the same room as the mother mother node. And I can see the mother node. It's 20 ft away. And I would stand still. I wouldn't move and the Wi-Fi would disappear and then it would come back and then it would disappear and it would come back. And where I was sitting when you answered the phone, I'm on my computer and I'm on my phone and the computer connected to the mother node, my phone was actually connected to Wi-Fi to a node that one of the slave nodes upstairs. Um, and I logged you on my computer sitting in the same spot. I put it to sleep, I woke it up, and um... I asked it to connect to the mother node and it wouldn't. And even though it was connected before, now it wasn't. And right now um it seems like it's connecting fine, but it's this intermittent thing where it comes and goes. Um we have a a Roku TV device that's sitting roughly 10 feet from the mother node and it doesn't connect to the mother node. It connects to a node upstairs. Um so the mother node seems to be an intermittent thing. And I'm not sure what the issue is. And that's why I sent sent the router of the diagnostics to router info at Linksys.com. Nope. None of the above. And this was the issue. The Last August, it was with the secondary node. It was tapped in with Ethernet and just simply stopped putting out Wi-Fi at all. Nothing would connect to it by Wi-Fi. Then the light stayed white.
26:00
Speaker 2
Okay, right, so when you mentioned that there, about the intermittent signal, did you observe the light status? if the intermittent signal happened, does the light changes? It goes to blinking red? Or just stays solid light?
28:00
Speaker 1
[silence] Nothing would connect to it. And that that note had been the primary one. I moved it to a secondary position when it was in the primary thing, it had this issue. And now, a different router - now the current primary one, seems to be doing the same thing. And when they stop putting out Wi-Fi, the light just stays white. Um, and the secondary, and the secondary nodes connected by ethernet. Ethernet doesn't seem to be affected by this, but the Wi-Fi does. And as they said, Larry, I corresponded with Larry the last time he sent me a patch, some special beta patch that I installed, and it's been working fine for the rest 11 months until now. So, I don't know if you could [silence] Can send Larry a message or someone in his position because we're just not happy with the Wi-Fi. It's going to come and go. Like her she said, it's a problem. It just should simply work. Let's be fine.
29:00
Speaker 2
Yes, sir. Yeah. Yes, sir. I understand that one, but let me double check this one out here and let me review your ticket. Is it okay, sir, if I put this call on hold for about three to five minutes? I just need to pull up some resources here, will that be okay? All right, thank you so much. Just stay on the line and I'll be right back. [silence]
30:00
Speaker 1
[silence] [silence] [Silence] Yes. Okay. Like tomorrow you mean or today? As far as a preferred callback time. I don't have a preference. No, you can call
34:00
Speaker 2
Hello, sir. Yes, thank you so much for patiently waiting on the line, sir, and I do apologize for the long hold. So I already communicated this one to our level two teams, and this ticket that we have here was escalated to our advanced teams. And you are handled with Sir Larry. And for this thing, sir, what I can do here is I could ping Sir Larry with regard to this., and since it's already beyond her shift right now, do you have any preferred call back time so that I could provide it for him? um what exactly
37:00
Speaker 1
Anytime, great, well thank you very much, alright, bye now. [silence]
38:00
Speaker 2
I think. All right. So, I will just re-escalate this concern and ping um Sir Larry with regards to this and he will be the one to call you back. So, just keep your line open. All right. All right. You're welcome, sir, and I do apologize again. Bye for now. [silence]
38:00